Care Homes Owned by Harbour Healthcare Ltd in North Yorkshire

My mother has been a resident at Granby Rose for over 3 years. She is looked after extremely well by the nurses, carers and laundry team and engages well with them all which is lovely to see. The activities coordinator carries out one to one activities with my mother and also organises regular visits from entertainers. The residents can access the outside courtyard on warmer days and there is a homely feel to the care home. The management team are working hard in the interests of the residents.

My husband has been a resident at Granby Rose for the last 16 months. I cannot fault the excellent way he has been cared for. The staff are always friendly, kind, patient and make his life as interesting as possible. When the family visit we are always welcomed and included in whatever they are doing. We are provided with regular updates of medication, health and activities. I cannot thank them enough

- Personal grooming for Mum can be challenging as she is scruffy but more could be done to keep her clean + tidy (food stains, nails etc)

I don't mind living at The Granby. I would prefer to live at home but I can't. The team are good to me. I'm looked after and have my own privacy and a good big room what looks out onto The Stray. Good space and garden everyone always busy and always something to do but I choose not too but always looks good effort.

After a long spell in hospital I realised that it would be impossible to live alone and on discharge moved into The Granby in June 2025. I was immediately impressed by the cheerful atmosphere. The staff were all smiling and made me feel welcome. My room was spacious and bright with a pleasant outlook. The first impressions have not changed. I never feel lonely. The staff are attentive even though very busy, the night staff in particular. All in all I am happy here.

I feel my dad is being cared for very well and with dignity.

Where I put below satisfactory for value for money, that is not complaining about the home, I have nothing to compare it with , I just know my father is paying thousands a month and is running out of money which makes me sad.

From the moment of my first phone enquiry to the time my mum was assessed in my own home, to taking mum to Granby Rose, Letisha and Kim were fantastic. Professional, kind, informative and supported me through the whole process. They knew mum loved tea and cakes and put on a tea party to welcome her. What I was dreading, turned into such a positive experience. Mum is well cared for, the staff are all cheerful, polite and helpful; nothing is too much trouble. The Head Housekeeper, the Laundry Lady, Mel the activities lady and all the care staff are so caring. Mum has settled well and is happy, well looked after and communication regarding any queries is great. Well done Granby Rose and whatever the staff are being paid, it's not enough!

We get regular updates on Mum's well being. My sister and I live away so we need that contact with the home. We have regular video calls with Mum which is lovely. When we visit the management team and carers are always welcoming and friendly. Thank you so much for looking after Mum, we really do appreciate all your care and attention.

My wife has been at Granby Rose for two years now. The staff have always been caring, helpful and efficient. Their patience is wonderful in what must must be a very demanding job. I cannot thank them enough.

The team at Granby Rose are all incredibly professional, kind and experienced in dementia nursing needs. Everyone has provided our family with the utmost of care and respect through an incredibly challenging time in our lives, and our Dad is now content and well cared for. We had a very difficult period in Respite care and know from experience how other environments also operate. By comparison, the team at Granby Rose are highly skilled specialists and the culture of the home is reassuring, positive and proactive. Thank you for all that you do for us, I don't know what we would have done without you.

The team at The Granby continue to provide excellent care for my father. They offer care and support but also seem to know him as a person rather than simply a resident. Even though he's unable to take part in activities, there's always something going on making a lovely atmosphere and somewhere I'm happy for him to stay.

I am enjoying staying at The Granby its nice, clean. The staff are cairng and go out their way to look after me. I have enjoyed the exercise party valantines meals with my partner it was so special set up all the activities team for couples. I am happy no bad words to say about the home.

Everyone at The Granby is so lovely. They make living in care menu feel homely. We love entertainment singers and common visits regular which is really nice.

Overall my father is very well cared for and clean. The staff do there utmost for residents but is understaffed and rooms and decor looking tired.

Lovely home and staff, very clean. Food could be better.

My experience of the home was first class, the staff was always polite and helpful the home was always clean and the staff always seemed to interact with the residents. My friend always said that the food was very good. Only one dowfall as I could see was that after 8PM it was difficult to exit the building as there was no one on reception.

I have been living at The Granby a while now and I couldn't fault it. Every single person who works here is so caring and they do look after us all. The daily activities and food is very good and I feel there is a good range of choices. I often go out on trips or daily outings to the town and more with the activities team.

I am happy staying here. Staff are friendly and always smiling. Happy to help. I feel I have good privacy and I like my own space and my room is lovely with a great view. Thank you.

Everyone at the Grandby is extreamly welcoming and very helpful and do everything to help the residents and make there time here as fun as possible . They are always doing activities and putting on fun things to do everyday . they are kind and considerate for peoples needs .