Harbour Healthcare Ltd in Greater Manchester | 5 Care Homes

Review of
Peel Moat Care Home
from C T (Next of Kin) published on 19 August 2025

Submitted via Website • Report

Overall Experience

Our cared for person is mostly in bed now but Staff are as attentive as ever and have a good knowledge of his needs and what he s eaten. They pop in to chat to him, put his favourite t.v. chanel on and even get the therapist to do an activity with him. They ve involved me in making his care plan with

the Dr. I feel he s had the best care possible under the circumstances and we can visit whenevever we want to. Highly recommend Peel Moat. Its given me peace of mind. Thanks to the lovely staff.

Reply from Joanne Wilson, Regional Manager at Peel Moat Care Home

Thanks you for your lovely feedback. Our team are dedicated to each & every one of the residents in our care to ensure they always receive high standards of care. We will share your feedback with them.

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Review of
Hilltop Court Care Home
from G R (Stepdaughter of Resident) published on 18 August 2025

Submitted via Website • Report

Overall Experience

Had a lovely visit when I visited my Stepfather. He's now bedridden and I have found most of the Care & Nursing Staff very kind and caring as I know that the men's unit isn't always an easy unit to work in. My Stepdad hadn't had a shave when I visited and hasn't had his hair cut for a while. It would

be lovely to see staff engage more with the residents as most of them are either asleep or just wandering around the unit. There are books available that staff could look at with them or there are games etc but this doesn't seem to be encouraged unless there's an activity co-ordinator on the unit. I see other Harbour Healthcare homes on their website who have regular activities and outings. So if these homes can do this why can't Hilltop Court?
This home needs to be Manager led & they need to make their selves known around the home instead of just being in the office.
A sign needed in reception to remind all visitors they need to sign in/out. This is a legal requirement.

Reply from Joanne Wilson, Regional Manager at Hilltop Court Care Home

Thank you for your feedback. I can inform you that we have recently recruited a Manager who will be starting at the home within the next few months. There is a Peripatetic Manager in place at present who has been actively out of the communities encouraging staff to participate in activities which will continue. We have now an activity coordinator in place who will help to encourage more person centered activities. There are improvements being made daily. We are currently working with one of our other homes to source a hairdresser and hope that this will be in place very soon. We will monitor all actions required from your feedback to ensure improvements continue.

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Review of
Bright Meadows Care Home
from Elaine H (Daughter of Resident) published on 12 August 2025

Submitted via Postal Card • Report

Overall Experience

Visited mum on Autumn Berry, Mum is settled and always looks well: mum loves the food, her room is always clean which is brilliant as I am really fussy. The whole place is very welcoming, clean and knowledgeable. I'm happy so far, just wish there was more to do during the day as mum is very active still.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Bright Meadows Care Home

Thank you for letting us know how we are doing at Bright Meadows Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. If there is anything more we can do, please do not hesitate to reach out.

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Review of
Bright Meadows Care Home
from E G (Friend of Resident) published on 6 August 2025

Submitted via Postal Card • Report

Overall Experience

I always look forward to coming and wish I could stop longer. Staff are always helpful and caring with the residents. They (the staff) are friendly and nothing is too much trouble, they have a connection with the residents that's built on trust, you can see this while visiting, the staff try their best

and no one can ask for anything more.

Reply from Julie Valentine, Home Manager at Bright Meadows Care Home

Thankyou so much for this lovely review, the team work hard and and are dedicated to our residents, we appreciate that this is noted.

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Review of
Woodlands Care Home
from Linda H (Wife of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

My husband went to live in the home in April 2025. I have found the staff and management to be helpful and reassuring while my husband settled in.
I have observed that the staff are very kind and caring to the residents and treat them as individuals and with respect.
My husband does not have a big

appetite, but the food has been excellent and varied and everyone is catered for,.

Reply from Vicky Hutchinson, registered manager at Woodlands Care Home

Thank you very much for your kind review, I'm so glad that you have found the admission a good experience. We do pride ourselves in person centred care. I'm so glad that your husband enjoys the food and look forward to seeing you at our taster days.

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Review of
Woodlands Care Home
from J H (Sister of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

My sister is well cared for in Woodlands. Although her Alzheimer's has progressed, every effort is made by carers to satisfy her needs.
If I have criticism it is that sometimes there doesn't seem enough staff to facilitate all needs. Activities are good but again it seems some residents need more

to occupy them.
Overall I'm happy with the care my sister receives

Reply from Vicky Hutchinson, registered manager at Woodlands Care Home

Thank you for your kind review. As a management team we do review staffing levels on a weekly basis along with the regional manager to ensure that we always have the correct staffing levels. The activity team do resident surveys to ensure that the activity is the choice of each resident.

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Review of
Woodlands Care Home
from Joan H (Daughter-in-law of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

Excellent care towards the residents. Personal needs met as required regular activities for residents available.

Reply from Vicky Hutchinson, registered manager at Woodlands Care Home

Thank you for your kind review. I am so glad that you find the care excellent we pride ourselves in dementia care and training.

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Review of
Woodlands Care Home
from Jeffrey P (Partner of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

Very patient carers and very helpful.

Reply from Vicky Hutchinson, registered manager at Woodlands Care Home

Thank you for taking the time to review. I am glad you find the staff patient and caring we pride ourselves on dementia care.

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Review of
Bright Meadows Care Home
from Robert C (Husband of Resident) published on 23 July 2025

Submitted via Postal Card • Report

Overall Experience

Whilst I understand that the residents can at time be challanging. The overall experience is good. The staff seem to care about the residents, but there have been some issues with laundry and the cleanliness of her room. I do understand she can be quite difficult at times but I dont want to visit and

spend quality time cleaning & tidying her room. I have passed these issues with the senior in charge and they take on board my concerns and make every effort to keep on top of things.
As with all things there is room for improvment.
But I do understand the difficulty the staff face daily.
And my wife seems settled.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Bright Meadows Care Home

Thank you Robert for your comments about Bright Meadows Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and improvements you have suggested to better the home. If you would like to discuss any concerns directly, please reach out to us at the home. Thanks again.

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Review of
Woodlands Care Home
from V H (Daughter of Resident) published on 18 July 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been well cared for in her time at Woodlands. Staff have listened to any concerns my brother may have had about mums health and wellbeing.
I particularly love to see mum get involved in enrichment activities even though her dementia is advanced. All in all a good decision to move her

to the home. Staff are generally very good.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Woodlands Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive, and we appreciate all of your kind comments about our team. We hope to see you again soon.

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Review of
Woodlands Care Home
from Alana N (Daughter of Resident) published on 16 July 2025

Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff and facilities at Woodlands enough. From my very first contact with one of the staff through to moving my dad into his room, she was lovely and explained everything I need to know. All the staff I have met are so friendly and always willing to help. The building is lovely,

very modern, clean and well equipped with everything the residents need. 5 stars from me!

Reply from Jack Pollard, Administrative Sales & Marketing Support at Woodlands Care Home

Thank you. We always appreciate individuals taking the time to give their feedback, and we are very pleased to hear that your experience at Woodlands Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents, and it is very rewarding to have their efforts recognised.

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Review of
Bright Meadows Care Home
from M G (Son of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

My experience is generally good Staff are helpfull issues are addressed & Mum is doing well.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Bright Meadows Care Home

Thank you for your comments about your recent experience at Bright Meadows Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Have a great day!

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Review of
Bright Meadows Care Home
from Neil T (Son of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

After being a resident for 4 years I know Mum is always safe and looked after.
The management are attentive and proactive.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Bright Meadows Care Home

Thank you Neil for letting us know how we are doing at Bright Meadows Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Have a great day.

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Review of
Bright Meadows Care Home
from Owen D (Husband of Resident) published on 10 July 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Bright Meadows Care Home for 21 months. The home is always spotlessly clean and well maintained. Her care is exceptional by dedicated carers. Every member of management, carers, nursing etc. are very friendly and thoughtful. I'd like to mention the area manager, I asked

for a special request and he delivered within the week. My wife and myself benefitted from this show of kindness. I wouldn't hesitate to recommend Bright Meadows for your loved ones.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Bright Meadows Care Home

Thank you Owen for your comments about your recent experience at Bright Meadows Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff at Harbour Healthcare are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day!

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Review of
Hilltop Court Care Home
from E W (Niece of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

This was my first visit to see my aunt, who has recently moved to the home. When I arrived, the gentleman (admin) at the door was warm and polite, and safety welcomed us in. I was happy to see that my aunt was comfortable, clean, and content, sitting in the living room, cuddling a baby doll (very cute).

Overall, I was impressed with the environment, the staff, and the quality of care. Thank you sincerely for all you do.

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Review of
Bright Meadows Care Home
from Theresa T (Daughter of Resident) published on 10 June 2025

Submitted via Postal Card • Report

Overall Experience

I am extremely happy with the care my mum has received since arriving at Bright Meadows. All the staff are very caring and attentive. I am reassured that she is in the very best hands. One staff member goes above and beyond on every level and is an absolute asset.

Reply from Julie Valentine, Home Manager at Bright Meadows Care Home

Thankyou for your lovely review, its a pleasure to read.

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Review of
Bright Meadows Care Home
from K H (Wife of Resident) published on 9 June 2025

Submitted via Postal Card • Report

Overall Experience

Carers amazing. Food could be improved. Chair in the lounge (winter) poorly maintained, stained, smelly at times, cushions missing. Gardens done to a high standard, as with cleaning of the rooms, resident areas. Updated cafe area amazing. My husband has received excellent care from the first day he

moved into Bright Meadows.

Reply from Julie Valentine, Home Manager at Bright Meadows Care Home

Thankyou for your lovely review, its a pleasure to read. i will arrange for the chair to either be deep cleaned or removed. I am pleased you like the updated cafe area

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Review of
Woodlands Care Home
from V H (Daughter of Resident) published on 12 May 2025

Submitted via Postal Card • Report

Overall Experience

Woodlands has such a lovely atmosphere as a care home. Every member of staff I have encountered on my many visits have been friendly, extremely caring and professional, they really got to know my father and treated him with dignity and respect. The home is spotless and my father's clothes were always

clean and ironed. He enjoyed his food a great deal and polished off every meal, even on his last day. I was so pleased that I chose Woodlands for the care of my dear Dad in his final years.

Reply from Vicky Hutchinson, registered manager at Woodlands Care Home

I must say it was an absolute pleasure to take care of your late father, He and all the family will be genuinely missed by all the team at Woodlands. Especially all on Bartholomew unit.

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Review of
Woodlands Care Home
from J C (Daughter of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

From my initial visit to look around Woodlands, I immediately felt this was the best place for my mum (I even got a personal recommendation as I was leaving from the son of a resident!!)
My mum has settled in well.
Despite it being an emotional time for the family, we are glad with the choice we

made. Can not fault anybody/anything.
Woodlands is now our family too!

Reply from Vicky Hutchinson, registered manager at Woodlands Care Home

Thank you so much, this is lovely to hear. I am so glad mum settled in so well, all the team are here to help at anytime.

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Review of
Woodlands Care Home
from G H (Husband of Resident) published on 9 May 2025

Submitted via Postal Card • Report

Overall Experience

Sadly, my wife's dementia became too much for me to care for her anymore, and she moved into Woodlands Care Home in Westhoughton just before Christmas. She settled in very quickly and is very happy and content. The staff are extremely attentive and caring and seem to enjoy their work. The layout of

the unit is bright and colourful. There are regular activities arranged by the staff as well as a large garden outside as part of the care home, where residents can be taken to enjoy further activities. Her bedroom is light and airy with an ensuite shower and toilet, and she is checked every two hours at night as well as there being a detector mat in if she gets out of bed at night, which can elicit an immediate response from the staff. I can not think of anything that would make it better, and this gives me peace of mind, and I am able to visit her every day.

Reply from Vicky Hutchinson, registered manager at Woodlands Care Home

Thank you for your kind review. I am so glad your wife settled in so quickly. We love having you both as part of our Woodlands family. Its very important to us all at Woodlands that residents have stimulation and a good connection and links with the community. We look forward to welcoming you to our summer events.

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Care Homes Owned by Harbour Healthcare Ltd in Greater Manchester

Harbour Healthcare Ltd Locations in Greater Manchester (5)

Harbour Healthcare Ltd Reviews in Greater Manchester (437)

Peel Moat Care Home

Hilltop Court Care Home

Bright Meadows Care Home

Bright Meadows Care Home

Woodlands Care Home

Woodlands Care Home

Woodlands Care Home

Woodlands Care Home

Bright Meadows Care Home

Woodlands Care Home

Woodlands Care Home

Bright Meadows Care Home

Bright Meadows Care Home

Bright Meadows Care Home

Hilltop Court Care Home

Bright Meadows Care Home

Bright Meadows Care Home

Woodlands Care Home

Woodlands Care Home

Woodlands Care Home

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