Harbour Healthcare Ltd in Devon | 3 Care Homes

Review of
Belle Vue Care Home
from A F (Partner of Resident) published on 20 August 2025

Submitted via Postal Card • Report

Overall Experience

My partner has been at Belle Vue since November 2023. During this time I have visited most weekdays staying several hours. The reason for stating this is that the observations I have made have been consistant throughout. There is always a bright and friendly welcome upon arrival to Belle Vue that continues

to the upper floors; also the lovely interactions with residents, which is customary from all staff members. All staff are helpful, kind, caring and considerate to residents and visitors alike. The home is maintained beautifully and has a superb level of cleanliness. I could go on but the 5 stars demonstrate the rest. An added benefit that Belle Vue has created (which others and I find so special) is the relaxed ambiance, the community, family feel and the friendships that have formed from this. My partner appears settled and content. I would not want him anywhere else and thank everyone for providing that peace of mind

Reply from Tina Bartin, Manager at Belle Vue Care Home

Thank you for your kind review about our service and recognition for the staff. I will share your kind words with the team. It is important to us to know we are making a difference for our residents, their family and close friends. Your acknowledgement of the home having a relaxed ambiance is very much appreciated.

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Review of
Devonshire House and Devonshire Lodge Care Home
from J L (Friend of Resident) published on 23 July 2025

Submitted via Website • Report

Overall Experience

My friend seems very settled here, and the Staff are unfailingly friendly and helpful. She doesn't seem interested in joining in any social activities, which I think is a shame, as she spends most of her time watching TV. She is frail, however, and over 90 - so perhaps this is understandable. It would

help if she would wear her hearing aids.....!

Reply from Jack Pollard, Administrative Sales & Marketing Support at Devonshire House and Devonshire Lodge Care Home

Thank you for your comments about your recent experience at Devonshire House Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and staff.

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Review of
Belle Vue Care Home
from Edna A (Friend of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

When visiting staff are friendly always ready to help each other and patients. Exercise was good for all and lots of praise given to patients. Only problem parking but yellow lines outside not good. Thank you to all staff. I often talk to other patients as well as it helps them all.

Reply from Paula Melut, Manager at Belle Vue Care Home

Thank you so much for your kind and thoughtful review. We're very pleased to hear that you've found our staff to be friendly, helpful, and supportivenot only to our residents but to one another as well. It's also lovely to know youve noticed the positive impact of our exercise sessions and the encouragement our team gives.We really value your involvement in speaking with other residentsyour kindness truly makes a difference in their day-to-day lives.We do understand your concerns about parking and the challenges posed by the yellow lines outside. While this is unfortunately outside our direct control, we are continuing to look into possible solutions to make visits easier for families and friends.Thank you once again for your feedback and your continued support.

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Review of
Belle Vue Care Home
from L M (Friend of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

I have visited a number of care homes in the region and Belle Vue is one of the best. My friend is well cared for safe and secure. Activities are put on daily and varied. My only critisim is that the lounge is small and there is only the dining room to sit in to have a conversation, as the small lounge

is always occupied by another resident.

Reply from Paula Melut, Manager at Belle Vue Care Home

Thank you so much for taking the time to leave this thoughtful review. We're delighted to hear that you consider Belle Vue to be one of the best care homes you've visited. It's wonderful to know your friend feels safe, well cared for, and is enjoying the variety of daily activities we offer.We also appreciate your constructive feedback regarding the lounge space. We understand how important it is to have a comfortable, quiet place to sit and chat, and were currently exploring ways to make better use of our communal areas to ensure residents and visitors have more flexibility.Your comments are truly valued and help us to continue improving the experience for everyone at Belle Vue. Thank you again for your kind words and support.

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Review of
Belle Vue Care Home
from Wendy S (Friend of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Lovely care home well maintained situated close to the sea front with beautiful sensory garden.
Staff are friendly, helpful and caring, and respectful of the residents. High standards for cleanliness and hygiene.
Wellbeing staff regularly arrange activities and trips including singing/karaoke, quiz

time, arts and crafts.
Overall am impressed and reassured that this is a caring environment for our loved ones.

Reply from Paula Melut, Manager at Belle Vue Care Home

Thank you so much for your kind words and thoughtful feedback. Were truly grateful you took the time to share your experience. Our team works hard to create a safe, welcoming, and supportive environment for all our residents, and its heartening to hear that this has brought you reassurance.Were especially glad youve noticed the efforts of our wellbeing team and the positive impact of our activities and sensory garden. Its a joy for us to see residents engaged, happy, and thriving.Your words mean a great deal to all of usthank you again for your support and trust.

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Review of
Belle Vue Care Home
from Susan G (Wife of Resident) published on 3 July 2025

Submitted via Website • Report

Overall Experience

My husband has been in belle vue care home since November 2024. I can only stress how fantastic all the staff are. Dementia is a very demanding disease and I have witnessed how careful and understanding the staff are when there are problems with some of the residents.
They take them on trips and

do lots of entertaining in situ which is what my husband needs. Food is amazing no one could go hungry.
I would recommend Belle Vue to anyone considering having to place there loved ones in care. Thank you to all the staff for caring for my husband .

Reply from Paula Melut, Manager at Belle Vue Care Home

Thank you so much for your kind and heartfelt review. We are truly touched by your words and deeply grateful that you've taken the time to share your experience. It means a great deal to all of us at Belle Vue to know that the care and support we provide to your husband is making a positive difference.We understand how difficult it can be when a loved one is living with dementia, and we are committed to offering not only professional care but also compassion, patience, and understanding. Your appreciation reinforces the dedication of our entire team, who work hard every day to ensure each resident feels safe, engaged, and valued.It's wonderful to hear that the trips, activities, and meals have brought comfort and enjoyment to your husband - and to you as well. Your recommendation is the highest compliment we could receive.Thank you again for your trust and support. It is truly our privilege to care for your husband.

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Review of
Devonshire House and Devonshire Lodge Care Home
from S H (Daughter of Resident) published on 2 July 2025

Submitted via Website • Report

Overall Experience

My mother has been at the Devonshire House and Lodge for 2 years now and we have been so pleased that we chose this home for her. The way the home is set up is great for residents to be as independent as they are able to be, the facilities are fantastic, with many communal activity rooms and wonderful

outside areas and gardens to enjoy. The staff are caring and attentive, friendly and welcoming. There is also a brilliant activities team who do a great job in engaging with the residents and involving their families in the various activities arranged.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Devonshire House and Devonshire Lodge Care Home

Thank you so much! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Devonshire House and Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Review of
Devonshire House and Devonshire Lodge Care Home
from E T (Ex Family Member) published on 2 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff very caring. Treating resident as an individual and discussing their interests. Keeping an eye on them. Taking to (common) room. Also discussed an issue with management (only TV-related). Sorted out happily. Had a cup of tea.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Devonshire House and Devonshire Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review of
Devonshire House and Devonshire Lodge Care Home
from Peter M (Son of Resident) published on 27 June 2025

Submitted via Website • Report

Overall Experience

Mum had dementia and was a resident at Devonshire House for 11 months when she passed away last week. The care, compassion, understanding and patience shown to her during her stay there was superb.
I would have no hesitation in recommending Devonshire House to anyone looking for a care home for a

relative or friend.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Devonshire House and Devonshire Lodge Care Home

Thank you Peter for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Devonshire House and Lodge Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion they deserved during their time at our home. We hope that their time at Devonshire House and Lodge did see some friendships flourish with both the Care team and residents. Thank you again Peter, if there is anything more we can do please do not hesitate to reach out.

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Review of
Elburton Heights Care Home
from Andrew G (Son of Resident) published on 19 June 2025

Submitted via Website • Report

Overall Experience

Fantastic staff who are friendly and show genuine care for the residents, their family and friends. There are always plenty of activities available for residents should they wish to participate. The rooms are spotlessly clean and have all of the amenities that a resident could wish for. In summary

this is the care home that meets all of the resident's needs in a caring and friendly manner that other care homes struggle to achieve.

Reply from Abi Baker, Manager at Elburton Heights Care Home

Thank you for taking the time to write a review. Your feedback is very positive, and I will be sure to share it with the team.

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Review of
Elburton Heights Care Home
from J W (Daughter of Resident) published on 12 June 2025

Submitted via Website • Report

Overall Experience

ELBURTON HEIGHTS IS A FANTASTIC CARE HOME !
Every single member of staff have been outstanding in their care and consideration of our mother. We obviously were initially very concerned about choosing the correct care setting for our mum but from the first meeting and the tour of the facilities we knew

immediately we were making the correct choice. What has particularly impressed us is the sense of joy and kindness that ALL members of the team display. This inclusive and caring approach extends to all residents and their family members. We were told we could visit at any time and that proved to be the case. It demonstrates how flexible and accommodating everyone is.
We would not hesitate to recommend Elburton Heights to anyone.

Reply from Abi Baker, Manager at Elburton Heights Care Home

Thankyou for your review, I am pleased to hear you have had such a positive experience at Elburton Heights. All of the team pride ourselves on being transparent and providing a warm and welcoming environment

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Review of
Belle Vue Care Home
from Graham W (Husband of Resident) published on 12 June 2025

Submitted via Postal Card • Report

Overall Experience

I have found that Belle Vue Nursing Home is run very well. The staff are all friendly and efficient, as well as very helpful. My wife seems to be relaxed here. The home is clean and well maintained, all in all very good.

Reply from Paula Melut, Manager at Belle Vue Care Home

Thank you so much for your kind review and positive feedback.Were very pleased to hear that your wife is relaxed and comfortable here at Belle Vue. Its always our goal to create a calm, supportive, and well-maintained environment where residents feel at home, and knowing that this has been your experience means a great deal to us.Your comments about our staff being friendly, efficient, and helpful are truly appreciated. They work hard every day to ensure our residents receive the best possible care, and its always encouraging to know their efforts are noticed.Thank you again for taking the time to share your thoughts. Its a privilege to care for your wife, and were always here if you need anything.

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Review of
Elburton Heights Care Home
from P C (Wife of Resident) published on 28 May 2025

Submitted via Website • Report

Overall Experience

My husband has really good care and love from all the staff! I miss him terribly but know he is in the right place. A huge thank you to all the staff! The staff are also very supportive to me and my daughter and son! I used to do the job myself and know how hard it can be but also very rewarding!

Reply from Abi Baker, Manager at Elburton Heights Care Home

Thankyou for taking the time to write a review, i am pleased to hear that you have such wonderful feedback regarding the care your Husband receives with us at Elburton Heights. I understand that it is never an easy decision to make but it is fantastic to hear you feel you have made the right decision for you all and you feel supported and reassured. It is a difficult job at times but as you say very rewarding!!

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Review of
Devonshire House and Devonshire Lodge Care Home
from Annette M (Daughter of Resident) published on 13 May 2025

Submitted via Postal Card • Report

Overall Experience

An excellent care home, my father is very well cared for. The food and activities are excellent and every taste is catered for. My father has ongoing health issues and his medical care is second to none with hourly obvs when necessary which is a great comfort to me and my family. Dad is very happy here.

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Review of
Elburton Heights Care Home
from P K (Wife of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff are always very friendly and welcoming. I am informed by the unit manager if my husband has any health issues and the action that is being taken. Any concerns I may have are dealt with immediately. Generally, he appears quite happy. The carers are kind and considerate towards my husband and

myself when I visit.

Reply from Abi Baker, Manager at Elburton Heights Care Home

Thankyou for taking the time to write a review, your feedback is invaluable and I will share with the team. All of the team take great pride in the care and support they provide to our residents and family members

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Review of
Elburton Heights Care Home
from A S (Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

I find it very good.

Reply from Abi Baker, Manager at Elburton Heights Care Home

I am pleased to hear you are very happy with your experience at Elburton Heights. Thank you for taking the time to write a review.

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Review of
Belle Vue Care Home
from Christine P (Wife of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Staff helpful and friendly, nothing to much trouble,
not an easy job on the Dementia level but things seem to run as smooth as possible,
We are so glad we chose Belle Vue for my husband as we feel he gets the right care.
The reception staff do a great job and I appreciate their patience.
All

in all we have no worries.

Reply from Paula Melut, Registered Home Manager at Belle Vue Care Home

Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate your recognition of our staff's dedication and hard work, especially in providing care at the dementia level. It means a lot to us to know that you and your husband feel well-supported and reassured with the care we provide at Belle Vue.Your positive feedback about our team, including the reception staff, will be shared with them-it will certainly brighten their day!

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Review of
Belle Vue Care Home
from Andrew G (Son of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Just so impressed by Belle Vue care home - the staff are all excellent and keep mum active and entertained. I live some distance away, but have total peace of mind that mum is in good hands. It's definitely the people that make a place and I can't praise Belle Vue enough.

Reply from Paula Melut, Registered Home Manager at Belle Vue Care Home

Thank you for your wonderful review and for sharing your experience with Belle Vue. It means so much to us to hear that you feel at ease knowing your mum is in good hands. We understand how important it is, especially when living at a distance, to have that peace of mind, and were delighted that our team has been able to provide that reassurance for you.Our staff work hard to keep our residents active, engaged, and comfortable, and your kind words truly reinforce their dedication. I will be sure to pass on your praise to the entire teamthey will be so pleased to hear it!

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Review of
Belle Vue Care Home
from S B (Daughter of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

I can't say enough in praise of Belle Vue Care Home. You often hear bad things on the news regarding care homes & not enough about really good ones. My mum has been a resident for over a year & every staff member, from the front door reception, to the carers, manager & cleaning staff are friendly &

my mum even calls them friends. The care is exceptional & mum is so much more relaxed now she has no worries. It's always a pleasure to visit mum & I'm made to feel welcome & no longer worry about her as I know she is in good kind hands & I will be informed of anything staff are concernd with re: mum's health. Thank you to all staff at Belle Vue for really caring about your residents.

Reply from Paula Melut, Registered Home Manager at Belle Vue Care Home

Thank you so much for your heartfelt review and for sharing such kind words about Belle Vue Care Home. It truly means the world to us to hear that your mum is happy, relaxed, and feels at home with us. Our team is dedicated to creating a warm, caring environment, and knowing that your mum considers our staff her friends is incredibly rewarding.We also greatly appreciate your recognition of our team's efforts-from the reception staff to the carers, management, and cleaning team. Your reassurance that you no longer worry about your mum's well-being is exactly what we strive for every day.It's always a pleasure to welcome you when you visit, and we are here for you and your mum whenever you need us. Thank you once again for your kind words and for trusting us with your mum's care.

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Review of
Belle Vue Care Home
from S W (Friend of Resident) published on 28 March 2025

Submitted via Website • Report

Overall Experience

Outstanding help and support at all times there is always someone on hand to discuss any issue or concerns and they are dealt with immediately
All staff are friendly and approachable
Thank you for all you continued support

Reply from Paula Melut, Manager at Belle Vue Care Home

Thank you so much for your kind words and thoughtful feedback.We are delighted to hear that you feel supported and confident in the care your loved one is receiving. Your appreciation for our team means a great deal. We're fortunate to have such dedicated, compassionate staff who genuinely care about the well-being of our residents and their families.Thank you again for your trust and continued support - it truly is a privilege to care for your loved one

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Care Homes Owned by Harbour Healthcare Ltd in Devon

Harbour Healthcare Ltd Locations in Devon (3)

Harbour Healthcare Ltd Reviews in Devon (272)

Belle Vue Care Home

Devonshire House and Devonshire Lodge Care Home

Belle Vue Care Home

Belle Vue Care Home

Belle Vue Care Home

Belle Vue Care Home

Devonshire House and Devonshire Lodge Care Home

Devonshire House and Devonshire Lodge Care Home

Devonshire House and Devonshire Lodge Care Home

Elburton Heights Care Home

Elburton Heights Care Home

Belle Vue Care Home

Elburton Heights Care Home

Devonshire House and Devonshire Lodge Care Home

Elburton Heights Care Home

Elburton Heights Care Home

Belle Vue Care Home

Belle Vue Care Home

Belle Vue Care Home

Belle Vue Care Home

Awards / Recognitions (5)

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