Harbour Healthcare Ltd in Durham | 5 Care Homes

Review of
Abigail Lodge Care Home
from L S (Daughter of Resident) published on 23 July 2025

Submitted via Postal Card • Report

Overall Experience

Mam was in two care homes before coming to Abigail Lodge on a permanent basis in July 2024. We researched and visited several care homes before accepting a place here. Although requiring some updating the home is clean, tidy and welcoming. Staff are friendly and approachable and will always find time

to discuss any issues relating to mam. They will approach or contact us of anything we need to be informed of. They are quick to respond if Mam needs assistance and make sure she's kept clean and well presented. Mam doesn't choose to leave her room often but activites staff will try to involve her, especially with special events, such as Mother's Day, Easter. We are very happy with the care Mam is receiving.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care Home

Thank you for your positive feedback towards Abigail Lodge Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy.

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Review of
Abigail Lodge Care Home
from John F (Husband of Resident) published on 7 July 2025

Submitted via Website • Report

Overall Experience

Abigail Lodge has recently been taken over and I am more than please that the new owners Harbour Healthcare have retained the staff as they are what make Abigail Lodge what it is a Caring, Loving environment. I have nothing but high praise for them as the work is never ending (my wife is on the EMI

wing) and they deal with residents with complex issues and yet they still manage to smile . The Activities Staff (they now have another name but I can't remember it) are trying all different approaches to entertain and stimulate the residents and would if allowed provide more but are limited by the number of hours they are allocated to work, shame. I would not hesitate to recommend this Home to family and friends.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care Home

Thank you for your positive feedback towards Abigail Lodge Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun and entertainment into the home for all of the residents to enjoy. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day!

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Review of
Barrington Lodge Care Home
from David W (Respite Resident) assisted by family/friend published on 27 June 2025

Submitted via Postal Card • Report

Overall Experience

I felt safe in the home after my discharge from hospital, I was comfortable. Good hygiene carried out always had fresh clothes, plenty to eat and drink of a very high quality. Also care of relatives services set up well for return home. I was sorry that due to my condition I couldn't take part in activities.

Staff always friendly and cheerful. Thank you.

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Review of
Abigail Lodge Care Home
from Jeanette H (Wife of Resident) published on 20 May 2025

Submitted via Website • Report

Overall Experience

The home took my husband in for respite at very short notice. It is clean and welcoming set in calm and pretty grounds. All staff were friendly and introduced themselves to us including the activities coordinator. My husband has a rare, little known condition and did not want to go into EMI and neither

did he need nursing care. I had taken in some information on his condition which the Managers were willing to read and inform their staff with the information. He was treated with respect and liked the staff enjoying conversations with them when possible. His stay underlined that he needed more one to one support this is reflected in my safety and security answer as he was in the general residence. I would use the facility again.

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Review of
Barrington Lodge Care Home
from I L (Son of Resident) published on 8 May 2025

Submitted via Postal Card • Report

Overall Experience

Mum was looked after very well by the carers at Bishop Barringtonton Lodge. She improved in health and cognitive behaviour (after her fall) with the care given by the staff at Barrington Lodge.

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Review of
Redwell Hills Care Home
from K N (Daughter of Resident) published on 2 May 2025

Submitted via Postal Card • Report

Overall Experience

Thank you Redwell Hills for the lovely birthday party you gave my mother in March.
It was a wonderful afternoon with flowers, balloons and banners. The cake and cards gave her much pleasure. Thank you for getting her ready and making her look lovely.

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Review of
Abigail Lodge Care Home
from Dave A (Respite Resident) assisted by family/friend published on 1 May 2025

Submitted via Postal Card • Report

Overall Experience

I was at Abigail Lodge from Monday 10th to Monday 17th March 2025 for respite care. I was diagnosed with mixed dementia in July 2024 and this was my second visit which I again enjoyed very much it gives me a break and a more much needed break for my wife and daughter, who look after me full time. Many

thanks.

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Review of
Redwell Hills Care Home
from Judith M (Friend of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

We visited a dear friend who was celebrating her 103rd birthday the next day. Her new room was first class with two different views of the garden. The staff were most welcoming especially the manager who kindly showed us the music room and it's access to the delightful spring garden with interesting

displays and garden ornaments. We were very comfortable in the lounge and able to talk and entertain our V.I.P. Even though staff were busy, they made time for us and were polite and helpful.

Reply from Louise Porter, Business Development Manager at Redwell Hills Care Home

Thank you for your positive review of Redwell Hills Care Home. It is wonderful to hear how warmly you were welcomed as this is one of our top priorities to ensure visitors feel welcome in our home. The team appreciate your lovely comments.

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Review of
Hollie Hill Care Home
from M S (Wife of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience

We found everyone very helpful and understanding, my husband could be a bit bad tempered at times, but they took everything in their stride and tried to have a conversation with him. I am most grateful for their kindness.

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Review of
Redwell Hills Care Home
from P C (Son of Resident) published on 14 March 2025

Submitted via Website • Report

Overall Experience

My Sister and I have nothing but praise for the Staff of Redwell Hills Care Home.
They are always cheerful and willing to help with any problems we may have had.
My Mother has been a resident since July 2024 and they made her feel welcome from day one and continue to look after her really well.
She

is 102 (103 in March) and is very content with everything that the staff do for her.

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Review of
Hollie Hill Care Home
from N S (Wife of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Myself and my husband recently came to Hollie Hill Care Home. Only negative comment I would make is that there aren't enough permanent caring staff, too many temporary staff, many who did not know the residents. I think an increase is a must to retain staff, I would recommend Hollie Hill to friends

etc.

Reply from Claire Cole, Marketing Assistant at Hollie Hill Care Home

Thank you for taking the time to let us know about your experience with Hollie Hill. We're so glad to know that you would recommend to friends and that the majority of your experience has been positive. We recognise consistency of care staff supports the best care and positive outcome for our residents. We are working towards eliminating agency care staff where possible, and over the last 3 months we have seen a reduction of 50% of use of agency carers. Agency care staff have been essential in the current national crisis affecting retention in health and social care and want our relatives friends and families to know that every effort is made to ensure agency staff receive an agency induction delivered by the care team who know our residents the best as well as making sure that agency staff in the main work / buddy with an existing, core member of the Hollie Hill team. Thank you for your time, and have a lovely day.

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Review of
Redwell Hills Care Home
from M T (Friend of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Visited a friend I had not seen in a while, and it was very refreshing to see the progress they had made since transferring to the home. Can clearly see they are very well cared for, nothing is too much to ask for staff are very accommodating and friendly. The food looked delicious, management were

very approachable and took the time to listen.

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Review of
Barrington Lodge Care Home
from Mark D (Nephew of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

Very happy with the care. My uncle is only new to the home and is well looked after by all staff.
It is a very friendly home and residents are always happy, my uncle has settled into his new home really well.

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Review of
Abigail Lodge Care Home
from J P (Respite Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I moved into the home for respite care and it has been good. I cannot single anyone out as all of the staff have been good to me.

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Review of
Redwell Hills Care Home
from Deborah M (Sister of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My brother moved into the care home in December 2024. I was very anxious about the move as this was very different from what my brother was used to. I need not have worried, the care is excellent and the staff go above and beyond to ensure that every resident is happy and well cared for. There are different

social events and my brother has even been baking with the staff. I could not have imagined that anything like this would be possible and am delighted. The manager always greets you with a smile and will listen and answer any questions you might have. The staff engages with the residents very well and have already come to know my brother's likes and dislikes. He has settled well and now calls Redwell Hills his home. I will be eternally grateful to everyone who has made this move a good experience for my brother and myself. Thank you.

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Review of
Abigail Lodge Care Home
from Francis D (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

My mother recently stayed at Abigail Lodge Care Home after a slip in the bedroom. She was very delicate and weary after the slip and was welcomed at Abigail for six weeks of respite by friendly staff who made her very comfortable. They allowed us to bring in her own chair and TV to make to room more

homely. As she has special dietary needs the staff at Abigail made every effort with her diet. I always found every staff member courteous to her and enjoyed spending time with her. I would highly recommend this care home.

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Review of
Abigail Lodge Care Home
from J C (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Mam's first Christmas at Abigail Lodge Care Home and what a lovely time she's had. The staff have certainly made her and my Christmas special. It's not easy having loved ones away from the family celebrations but it's been made a lot less heartbreaking for the family with the staff at Abigail and the

joy they give. Many thanks to everyone involved in Mam's care.

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Review of
Abigail Lodge Care Home
from Carole P (Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

I find Abigail Lodge Care Home great, the staff are wonderful, very polite and always there when you need them and always on time with medication. I really enjoyed the food that I received every day and there is always plenty of choice. The activities team always have a great selection of entertainment

including fairs and outside entertainment, movie days and Christmas parties. They always make sure they keep residents up to date with what is going on. Laundry is fantastic, clothes are always washed, ironed and put away in the wardrobe. Overall can't fault anything within Abigail Lodge. Really enjoyed my short time here and would definitely recommend it to friends and family.

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Review of
Abigail Lodge Care Home
from Mark S (Son of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience

My dad went to Abigail Lodge Care Home for end-of-life care, he was only in residence for less than a week. The staff treated my dd with sensitivity, dignity and care, he and I were looked in on repeatedly to check on my dad and any needs we may have had. I could see as my dad began to deteriorate it

affected the staff as it did me. When my dad passed the staff were there for me, I couldn't have asked for any more than what they did. Thank you to all at Abigail Lodge.

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Review of
Abigail Lodge Care Home
from G E (Son of Resident) published on 19 December 2024

Submitted via Website • Report

Overall Experience

Mum has been a resident at Abigail Lodge for almost 2 years and I have been very happy with all aspects of her care. The most important part of any care home is the staff and the staff at Abigail Lodge are excellent - professional, friendly, welcoming and always helpful. My mother is always treated

with respect and dignity and the care assistants do a brilliant job in a very demanding and stressful environment. Abigail Lodge is usually full of chatter and laughter and Mum has always appreciated the time that the staff have taken to chat to her. The kitchen staff do a tremendous job and the food is well presented and looks really tasty. The Activities staff also do a brilliant job and there is always something going on to try and occupy/entertain the residents. The staff are always ready to answer any questions and are straight on the telephone if there are any issues with Mum. Abigail Lodge is not a modern building and would benefit from a little refurbishment but it is the staff and the level of care which are most important!

Reply from Claire Cole, Marketing Assistant at Abigail Lodge Care Home

Thank you for your comments about your recent experience at Abigail Lodge Care Home. Our residents' well being is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Care Homes Owned by Harbour Healthcare Ltd in Durham

Harbour Healthcare Ltd Locations in Durham (5)

Harbour Healthcare Ltd Reviews in Durham (291)

Abigail Lodge Care Home

Abigail Lodge Care Home

Barrington Lodge Care Home

Abigail Lodge Care Home

Barrington Lodge Care Home

Redwell Hills Care Home

Abigail Lodge Care Home

Redwell Hills Care Home

Hollie Hill Care Home

Redwell Hills Care Home

Hollie Hill Care Home

Redwell Hills Care Home

Barrington Lodge Care Home

Abigail Lodge Care Home

Redwell Hills Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Awards / Recognitions (5)

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