Harbour Healthcare Ltd in Durham | 5 Care Homes

Review of
Redwell Hills Care Home
from John R (Partner of Resident) published on 27 January 2026 Submitted via Postal Card • Report

Overall Experience

My partner who is dear to me and who I cared for, for over 20 years was taken into your care in July 2025 and you have treated her with respect and kindness, for which I am very grateful. Thank you very much to the management and staff.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Redwell Hills Care HomeThank you John. We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care.

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Review of
Abigail Lodge Care Home
from Neil P (Son of Resident) published on 29 December 2025 Submitted via Postal Card • Report

Overall Experience

The care home is fantastic, from the moment you walked in to going home, very friendly, happy staff, from the management down, you can feel the warm atmosphere. My whole family are very impressed with the care our mother gets, attending to her every need, with the utmost dignity at all times.
I would

highly recommend this care home to anyone.
Keep up the good work.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care HomeThank you Neil for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review of
Abigail Lodge Care Home
from Fred B (Respite Resident) assisted by family/friend published on 18 December 2025 Submitted via Postal Card • Report

Overall Experience

Found it cold on a night in bed sometimes. Enjoyed my time in Abigail Lodge.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care HomeThank you Fred for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day.

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Review of
Abigail Lodge Care Home
from Alison U (Daughter of Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

The care and support mam has received from all staff has been excellent, so friendly, nothing is a problem. It is lovely that family can visit any time and receive a warm welcome. Only one negative, food could be served hotter.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care HomeThank you Alison for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. I will pass on the feedback about the food to kitchen staff. Take care & have a lovely day!

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Review of
Abigail Lodge Care Home
from Clare C (Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

I was admitted after the death of my husband who was my carer. The staff have been wonderful. So caring and compassionate. The care is exceptional and delivered with dignity. I couldn't recommend Abigale Lodge enough.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. I will pass on your feedback to staff. Take care & have a lovely day.

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Review of
Abigail Lodge Care Home
from Dawn H (Daughter-in-law of Resident) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother-in-law spent only 2 weeks at Abigail Lodge before she passed away. During the whole of her stay, she was looked after so well. The staff treated her with dignity and respect and always had a friendly, caring attitude. As a family we were kept up to date with all of her care. The cleaning ladies

kept the home spotless. We had confidence when we left that she was well looked after. Thank you Abigail Lodge.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care HomeThank you Dawn for your kind comments about our Care team. We appreciate you taking the time to leave feedback for Abigail Lodge Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother-in-law with dignity and the compassion they deserved during their time at our home. We hope that their time at Abigail Lodge did see some friendships flourish with both the Care team and residents. Thank you again Dawn, if there is anything more we can do please do not hesitate to reach out.

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Review of
Abigail Lodge Care Home
from Andrew B (Husband of Resident) published on 13 November 2025 Submitted via Postal Card • Report

Overall Experience

Since Abigail Lodge changed hands, there has been a marked improvement in the quality of the food provided and in the diversity of the menu.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care HomeThank you Andrew for your feedback around the dining experience at Abigail Lodge Care Home. The menus are created with feedback from residents and reflect likes and dislikes. Residents have a food passport to capture any particular requirements or wishes in relation to food or the serving of meals. Take care & have a wonderful day.

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Review of
Abigail Lodge Care Home
from William R (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

The care and friendship given to my late father was exemplary, the staff were first class, friendly and attentive. More importantly Dad liked them too. Nothing was too much trouble. Support to the family was extremely good too, helpful and informative. Very professional and friendly too.

Reply from Louise Porter, Business Development Manager at Abigail Lodge Care HomeThank you on behalf of everyone at Abigail Lodge for taking the time to leave this wonderful review.
Your Dad will be fondly remembered by the team.

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Review of
Barrington Lodge Care Home
from Muriel K (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in Barrington Lodge for 4 weeks, the staff have been very kind and helpful and treated my mum with care and compassion.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care HomeThank you Muriel for your positive feedback towards Barrington Lodge Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mum has settled in. If there is anything more we can do, please do not hesitate to reach out. Thanks again & have a wonderful day!

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Review of
Barrington Lodge Care Home
from Brian W (Respite Resident) assisted by family/friend published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

A comfortable stay, staff are really helpful and considerate, all my needs have been met.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care HomeThank you Brian! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Barrington Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care & have a lovely day.

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Review of
Barrington Lodge Care Home
from J G (Nephew of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

She is like a new woman due to the care given by profesional caring staff.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care HomeThank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day!

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Review of
Barrington Lodge Care Home
from M C (Respite Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

This is the second time staying and I have to say that the staff are excellent, good sense of humour and show great care.
Most of the carers who have looked after me have gone above and beyond their duty to help me, even when I was grumpy!
The food is mostly good, but I would prefer the option of

a proper meal in the evening, saying that it has been happening on some evenings. All in all, can I live here :)

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care HomeThank you for your comments about your recent experience at Barrington Lodge Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. We hope you continue to enjoy your stay!

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Review of
Barrington Lodge Care Home
from David D (Son of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother is very happy here.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care HomeThank you David for your comments about your recent experience at Barrington Lodge Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Take care.

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Review of
Barrington Lodge Care Home
from A R (Sister of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

From my first visit to this care home I found it to be bright, airy and "alive". It has the most welcoming atmosphere. The staff are outstanding - the most cheerful and friendly individuals doing such a tough job - some having worked there for many, many years. They treat residents with compassion,

understanding and respect whilst also supporting their relatives.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care HomeThank you! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Barrington Lodge Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Barrington Lodge Care Home
from Sandra K (Respite Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

The team went above and beyond ensuring that the care that I received whilst in respite and going through rehabilitation was absolutely amazing. The attention to detail was outstanding as I was unable to get through the basic of tasks but by the time I was discharged through their support I was able

to return home to my family. The staff were always very personable and made me feel part of the Barrington community taking part in activities.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care HomeThank you Sandra for your comments about your recent experience at Barrington Lodge Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Barrington Lodge Care Home
from Richard C (Respite Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

I was admitted to Barrington lodge for respite as I had a broken leg and was unable to return home straight from hospital. I found my time there to be excellent. The staff are attentive, relaxed and helpful. Overall (apart from the broken leg) I had a great stay with everyone at Barrington Lodge. A

big thanks to all of you who give so much.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care HomeThank you Richard for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a wonderful day!

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Review of
Brockwell Court Care Home
from Lynda D (Sister of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

lovley friendly staff, lovley place looking after the residents really well nothing is too much trouble for the lasses, made to feel right at home to home for the resident and the family. no concerns

Reply from Jack Pollard, Administrative Sales & Marketing Support at Brockwell Court Care HomeThank you so much! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Brockwell Court is so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.

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Review of
Brockwell Court Care Home
from C M (Sister of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Love the positivity and warmth of staff. My brother gets timely care, is well hydrated, and has nourishing meals
His care needs are met 100%. No omissions sinces coming her 5 months ago.
However the hygiene of the environment is poor, the damaged furniture and furnishings are demoralising.
The carpet

and lift areas are v. dirty.

Reply from Louise Porter, Business Development Manager at Brockwell Court Care HomeThank you for taking the time to give us this valuable feedback. We are pleased to hear your brothers care needs are being met & that the team have been supportive. We have taken your comments on board about the environment, we will look to replace any damaged furniture and we already have plans to replace the carpet. Thanks again for the feedback.

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Review of
Redwell Hills Care Home
from L T (Friend of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

Recently visited my friend, whom I haven't seen in a while, and the first time I visited the home. The home was clean, the staff were very welcoming, and I was pleased to see how well he is doing. He was full of compliments towards the staff and said how happy he was to be there, which is reassuring.

I would highly recommend this home to anyone who is looking for a care home for their loved ones. Thank you to you all.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Redwell Hills Care HomeThank you so much! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care & have a wonderful day.

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Review of
Hollie Hill Care Home
from Norah S (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

My husband has had respite several times in Hollie Hill, and I have no complaints at all. He is now permanent. The staff from management (who are very approachable) to the housekeepers are very kind and caring to the residents and their relatives. I would recommend this home to anyone.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care HomeThank you for your comments about your recent experience at Hollie Hill Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a great day!

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Care Homes Owned by Harbour Healthcare Ltd in Durham

Harbour Healthcare Ltd Locations in Durham (5)

Harbour Healthcare Ltd Reviews in Durham (313)

Redwell Hills Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Brockwell Court Care Home

Brockwell Court Care Home

Redwell Hills Care Home

Hollie Hill Care Home

Awards / Recognitions (5)

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