Harbour Healthcare Ltd in Durham | 5 Care Homes

Review of
Abigail Lodge Care Home
from William R (Son of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

The care and friendship given to my late father was exemplary, the staff were first class, friendly and attentive. More importantly Dad liked them too. Nothing was too much trouble. Support to the family was extremely good too, helpful and informative. Very professional and friendly too.

Reply from Louise Porter, Business Development Manager at Abigail Lodge Care Home

Thank you on behalf of everyone at Abigail Lodge for taking the time to leave this wonderful review.
Your Dad will be fondly remembered by the team.

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Review of
Barrington Lodge Care Home
from Muriel K (Daughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been in Barrington Lodge for 4 weeks, the staff have been very kind and helpful and treated my mum with care and compassion.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care Home

Thank you Muriel for your positive feedback towards Barrington Lodge Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear…read more

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Review of
Barrington Lodge Care Home
from Brian W (Respite Resident) assisted by family/friend published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

A comfortable stay, staff are really helpful and considerate, all my needs have been met.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care Home

Thank you Brian! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Barrington Lodge Care Home was so positive. All of our…read more

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Review of
Barrington Lodge Care Home
from J G (Nephew of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

She is like a new woman due to the care given by profesional caring staff.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Have a…read more

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Review of
Barrington Lodge Care Home
from M C (Respite Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

This is the second time staying and I have to say that the staff are excellent, good sense of humour and show great care.
Most of the carers who have looked after me have gone above and beyond their duty to help me, even when I was grumpy!
The food is mostly good, but I would prefer the option of

a proper meal in the evening, saying that it has been happening on some evenings. All in all, can I live here :)

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care Home

Thank you for your comments about your recent experience at Barrington Lodge Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality…read more

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Review of
Barrington Lodge Care Home
from David D (Son of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother is very happy here.

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Review of
Barrington Lodge Care Home
from A R (Sister of Resident) published on 21 October 2025 Submitted via Postal Card • Report

Overall Experience

From my first visit to this care home I found it to be bright, airy and "alive". It has the most welcoming atmosphere. The staff are outstanding - the most cheerful and friendly individuals doing such a tough job - some having worked there for many, many years. They treat residents with compassion,

understanding and respect whilst also supporting their relatives.

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Review of
Barrington Lodge Care Home
from Sandra K (Respite Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

The team went above and beyond ensuring that the care that I received whilst in respite and going through rehabilitation was absolutely amazing. The attention to detail was outstanding as I was unable to get through the basic of tasks but by the time I was discharged through their support I was able

to return home to my family. The staff were always very personable and made me feel part of the Barrington community taking part in activities.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care Home

Thank you Sandra for your comments about your recent experience at Barrington Lodge Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the…read more

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Review of
Barrington Lodge Care Home
from Richard C (Respite Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

I was admitted to Barrington lodge for respite as I had a broken leg and was unable to return home straight from hospital. I found my time there to be excellent. The staff are attentive, relaxed and helpful. Overall (apart from the broken leg) I had a great stay with everyone at Barrington Lodge. A

big thanks to all of you who give so much.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care Home

Thank you Richard for your feedback following your recent experience at our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing.…read more

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Review of
Brockwell Court Care Home
from Lynda D (Sister of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

lovley friendly staff, lovley place looking after the residents really well nothing is too much trouble for the lasses, made to feel right at home to home for the resident and the family. no concerns

Reply from Jack Pollard, Administrative Sales & Marketing Support at Brockwell Court Care Home

Thank you so much! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Brockwell Court is so positive. All of our team are…read more

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Review of
Brockwell Court Care Home
from C M (Sister of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Love the positivity and warmth of staff. My brother gets timely care, is well hydrated, and has nourishing meals
His care needs are met 100%. No omissions sinces coming her 5 months ago.
However the hygiene of the environment is poor, the damaged furniture and furnishings are demoralising.
The carpet

and lift areas are v. dirty.

Reply from Louise Porter, Business Development Manager at Brockwell Court Care Home

Thank you for taking the time to give us this valuable feedback. We are pleased to hear your brothers care needs are being met & that the team have been supportive. We have taken your comments on…read more

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Review of
Redwell Hills Care Home
from L T (Friend of Resident) published on 10 September 2025 Submitted via Website • Report

Overall Experience

Recently visited my friend, whom I haven't seen in a while, and the first time I visited the home. The home was clean, the staff were very welcoming, and I was pleased to see how well he is doing. He was full of compliments towards the staff and said how happy he was to be there, which is reassuring.

I would highly recommend this home to anyone who is looking for a care home for their loved ones. Thank you to you all.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Redwell Hills Care Home

Thank you so much! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Redwell Hills Care Home was so positive. All of our…read more

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Review of
Hollie Hill Care Home
from Norah S (Wife of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

My husband has had respite several times in Hollie Hill, and I have no complaints at all. He is now permanent. The staff from management (who are very approachable) to the housekeepers are very kind and caring to the residents and their relatives. I would recommend this home to anyone.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your comments about your recent experience at Hollie Hill Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of…read more

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Review of
Barrington Lodge Care Home
from Lynn B (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report

Overall Experience

Very poor experience. Lack of suitable equipment ie pressure cushion, table on wheels. Mum had to eat meals bent over a small side table for first week! Wardrobe could not be used as chair between it and bed prevented it opening. No social interaction in first week and despite my repeated requests for

involvement in activities this only happened once in 3 weeks. My mum felt like a prisoner!
Despite there being some friendly, caring staff I would definitely not recommend this home!
I moved my mum to another home, which is completely different and she is content there

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Review of
Hollie Hill Care Home
from E W (Wife of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been in Holly Hill for nearly 3 months. It is very traumatic for someone aged 96yrs to leave his home. He has settled well with management and the staff. Food not bad, but could be better. The care he receives is excellent - staff so considerate.
One thing I would like is new cups and

a carpet cleaner as his needs cleaning. Apart from that, he is very content and is well cared for.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your comments about Hollie Hill Care Home. We appreciate you taking the time to give feedback and letting us know how we are doing. We have acknowledged the concerns you have, and…read more

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Review of
Hollie Hill Care Home
from Amanda S (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

Staff are all very kind and caring. My dad has not been in long, but I can tell straight away that the staff will look after him and treat him with care and dignity.
They spoke so lovely to my dad, I was close to tears.
The room is lovely with a beautiful view of the garden. There is also a kitchen

for family members to use. This was an excellent idea.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Hollie Hill Care Home

Thank you for your feedback following your recent experience at our home. We are happy to learn it has been a positive one & that your dad has settled in to our lovely home. We appreciate you taking…read more

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Review of
Abigail Lodge Care Home
from L S (Daughter of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

Mam was in two care homes before coming to Abigail Lodge on a permanent basis in July 2024. We researched and visited several care homes before accepting a place here. Although requiring some updating the home is clean, tidy and welcoming. Staff are friendly and approachable and will always find time

to discuss any issues relating to mam. They will approach or contact us of anything we need to be informed of. They are quick to respond if Mam needs assistance and make sure she's kept clean and well presented. Mam doesn't choose to leave her room often but activites staff will try to involve her, especially with special events, such as Mother's Day, Easter. We are very happy with the care Mam is receiving.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care Home

Thank you for your positive feedback towards Abigail Lodge Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun…read more

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Review of
Abigail Lodge Care Home
from John F (Husband of Resident) published on 7 July 2025 Submitted via Website • Report

Overall Experience

Abigail Lodge has recently been taken over and I am more than please that the new owners Harbour Healthcare have retained the staff as they are what make Abigail Lodge what it is a Caring, Loving environment. I have nothing but high praise for them as the work is never ending (my wife is on the EMI

wing) and they deal with residents with complex issues and yet they still manage to smile . The Activities Staff (they now have another name but I can't remember it) are trying all different approaches to entertain and stimulate the residents and would if allowed provide more but are limited by the number of hours they are allocated to work, shame. I would not hesitate to recommend this Home to family and friends.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care Home

Thank you for your positive feedback towards Abigail Lodge Care Home. We are pleased to hear how satisfied you are with the care and activities provided by the home. We are committed to delivering fun…read more

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Review of
Barrington Lodge Care Home
from David W (Respite Resident) assisted by family/friend published on 27 June 2025 Submitted via Postal Card • Report

Overall Experience

I felt safe in the home after my discharge from hospital, I was comfortable. Good hygiene carried out always had fresh clothes, plenty to eat and drink of a very high quality. Also care of relatives services set up well for return home. I was sorry that due to my condition I couldn't take part in activities.

Staff always friendly and cheerful. Thank you.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Barrington Lodge Care Home

Thank you David for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and hope your recovery goes smoothly. Take care.

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Review of
Abigail Lodge Care Home
from Jeanette H (Wife of Resident) published on 20 May 2025 Submitted via Website • Report

Overall Experience

The home took my husband in for respite at very short notice. It is clean and welcoming set in calm and pretty grounds. All staff were friendly and introduced themselves to us including the activities coordinator. My husband has a rare, little known condition and did not want to go into EMI and neither

did he need nursing care. I had taken in some information on his condition which the Managers were willing to read and inform their staff with the information. He was treated with respect and liked the staff enjoying conversations with them when possible. His stay underlined that he needed more one to one support this is reflected in my safety and security answer as he was in the general residence. I would use the facility again.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Abigail Lodge Care Home

Thank you for letting us know how we are doing at Abigail Lodge Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about…read more

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Care Homes Owned by Harbour Healthcare Ltd in Durham

Harbour Healthcare Ltd Locations in Durham (5)

Harbour Healthcare Ltd Reviews in Durham (306)

Abigail Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Barrington Lodge Care Home

Brockwell Court Care Home

Brockwell Court Care Home

Redwell Hills Care Home

Hollie Hill Care Home

Barrington Lodge Care Home

Hollie Hill Care Home

Hollie Hill Care Home

Abigail Lodge Care Home

Abigail Lodge Care Home

Barrington Lodge Care Home

Abigail Lodge Care Home

Awards / Recognitions (5)

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