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Care Homes Owned by Harbour Healthcare Ltd in Tyne & Wear

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Harbour Healthcare Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Harbour Healthcare Ltd are showing below.

View the details of all 40 locations (with 3215 reviews) owned by Harbour Healthcare Ltd

Harbour Healthcare Ltd Locations in Tyne & Wear (3)

 - Browse 3 Care Homes owned by Harbour Healthcare Ltd in Tyne & Wear
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Maple Lodge Care Home
Woolwich Road, Witherwack, Sunderland SR5 5SF 
9.8 78 reviews
Maple Lodge Care Home, Sunderland, Tyne & Wear
"My mother stayed here for 2 weeks respite while family were on holiday. Mam was well cared for and enjoyed her time there especially the…"   Read all 78 reviews
  • from £1,296 / week
  • 46 Rooms
Location Type Care Home

Maple Lodge Care Home is located in Sunderland's Witherwack suburb and is close to shops, amenities, public transport and the A19. The Bridges Shopping Centre is just one mile away. This purpose ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Regents View Care Home
Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ 
9.4 55 reviews
Regents View Care Home, Houghton le Spring, Tyne & Wear
"As I come in every day to see my wife for nearly 3 years, I witness the care she receives, which is excellent from the staff. The running…"   Read all 55 reviews
  • from £1,309 / week
  • 50 Rooms
Location Type Care Home

Regents View Care Home is located in Hetton-le-Hole and is close to shops, amenities and public transport. The service provides nursing care for people who live with more complex medical needs, ... Read more

Older Person Care Permanent Care Respite Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
The Laurels Care Home
Francis Way, Hetton-le-Hole, Houghton le Spring DH5 9EQ 
8.5 71 reviews
The Laurels Care Home, Houghton le Spring, Tyne & Wear
"Staff went above and beyond to make my friends end of life most comfortable and peaceful. All though he was only at The Laurels for two…"   Read all 71 reviews
  • from £1,208 / week
  • 50 Rooms
Location Type Care Home

The Laurels Care Home provides a range of tailored care plans for short or long-term stays. Care includes general nursing care, residential care, and residential dementia care. The home also has ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care

Harbour Healthcare Ltd Reviews in Tyne & Wear (204)

9.4

Harbour Healthcare Ltd has a Group Review Score of 9.4 (9.407) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Harbour Healthcare Ltd must have a Review Score.

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Review of

Regents View Care Home

from Ron W (Husband of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As I come in every day to see my wife for nearly 3 years, I witness the care she receives, which is excellent from the staff. The running of the home by the management is also excellent. I would recommend this home.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Regents View Care HomeThank you Ron for letting us know how we are doing at Regents View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review of

Maple Lodge Care Home

from A T (Daughter of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed here for 2 weeks respite while family were on holiday.
Mam was well cared for and enjoyed her time there especially the food.
Mam was underweight when she arrived but put almost 3 pounds on during her stay.
We wouldn't hesitate to use this home in future.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Maple Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review of

Regents View Care Home

from Maureen S (Cousin of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin is very well cared for. The staff are always helpful and understand her needs. They are very approachable. The room is very clean and comfortable. The food looks very appetising and nothing it too much trouble to encourage her to eat.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Regents View Care HomeThank you for letting us know how we are doing at Regents View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care & have a lovely day!
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Review of

Maple Lodge Care Home

from D B (Wife of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. Carers are excellent, very helpful. Management always more than helpful. I would deffo have my husband in Maple Lodge again. He loved it; he was well cared for, always lovely and clean.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Maple Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again soon.
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Review of

The Laurels Care Home

from P O (Friend of Resident) published on 20 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff went above and beyond to make my friends end of life most comfortable and peaceful. All though he was only at The Laurels for two weeks he was treated with the utmost dignity and respect. Staff very approachable, take time to listern to any concerns, making the transition into care, which is quite
daunting, an easier experience. Thank you to all for your care and dedication to all residents.
Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care HomeThank you for letting us know how we are doing at The Laurels Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing. Take care & have a lovely day!
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Review of

Maple Lodge Care Home

from P C (Sister of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister became a resident from 2019 - 2026. My sister has learning difficulties so needed a lots of attention.The staff were fantastic with her needs. She was also treated for her needs. She was also treated for her medical dietary needs. I always new she was safe. I would not hesitate to recommend
this care home.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Maple Lodge Care HomeThank you for your feedback and for taking the time to share your experience at Maple Lodge Care Home. We are so sorry to hear about your sister but pleased you felt your sister received great care and hope that their time at Maple Lodge did see some friendships flourish, especially with the care team.
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Review of

Maple Lodge Care Home

from Phillip C (Brother-in-law of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister-in-law became a resident of Maple Lodge almost 7 years ago. She has been treated with respect and received care to the highest standard. She passed away recently, and the staff have been fantastic with their support. This is a small care home and is run with great professionalism and care.
I would not hesitate to recommend this home.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Maple Lodge Care HomeThank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your sister-in-law was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.
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Review of

Regents View Care Home

from Carol K (Wife of Resident) published on 7 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class nothing is ever too much trouble.
The staff are friendly while remaining professional. They always have time for me. The home is clean and most welcoming. Lots of activites and trips out.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Regents View Care HomeThank you Carol for letting us know how we are doing at Regents View Care Home. The care and wellbeing of every resident is our number one priority and it is rewarding to have such positive feedback about how we are doing.
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Review of

Regents View Care Home

from R C (Husband of Resident) published on 24 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been supported at Regents View since Dec 2025 during which time she has gained an improved quality of life due I believe to the continuing interaction with staff and residents the support and excellent care from staff and medical team my family and I are very happy with this and all other
aspects of her care. Thank you.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Regents View Care HomeThank you for your comments about your recent experiences at Regents View Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. Take care.
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Review of

Regents View Care Home

from Lynn C (Daughter of Resident) published on 6 April 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is so happy and she appears to have a good relationship with her carers. I am very happy with her care and how she has settled into her new home so quickly.
I do like how my mums care takes in to consideration the feeling of my mum.
Mum is now joining in with activities and she can't wait
to get out into to the garden.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Regents View Care HomeThank you Lynn for your positive feedback towards Regents View Care Home. One of our top priorities is to provide comfort into the home so all residents feel welcomed. We are so pleased to hear how well your Mum has settled in. If there is anything more we can do, please do not hesitate to reach out.
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Review of

The Laurels Care Home

from Stephen E (Son of Resident) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to The Laurels Care Home in the Spring of 2025 she had mild dementia and mobility problems (need a walker frame or wheelchair). She settled in well and really liked the people around her, her room and the care she received. Unfortunately my mother's health deteriorated around November
- December of 2025 and she sadly passed away on the 31st January 2026. She died at The Laurels as was our wishes. She was treated with dignity and received excellent attention and care right up to the end.
Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care HomeThank you Stephen for your kind comments about our Care team. We appreciate you taking the time to leave feedback for The Laurels Care Home. We understand how upsetting it must have been, and are so pleased you felt that our team lived up to expectation and treated your Mother with dignity and the compassion they deserved during their time at our home. We hope that their time at The Laurels did see some friendships flourish with both the Care team and residents. Thank you again & if there is anything more we can do please do not hesitate to reach out. Take care.
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Review of

Maple Lodge Care Home

from J Y (Niece of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to share a wonderful experience I had with George last Sunday. The staff had mentioned several times that it was possible to have lunch with him, but we hadn't taken them up on it-until now. We spoke to the staff about arranging Sunday lunch with George, and they set up the small lounge just
for us. Our dinners were brought to us, the TV was on, and we enjoyed a beautiful, homely Sunday lunch together.
The dessert, a trifle, was absolutely delicious. Nothing was too much trouble, and the staff kept checking in to make sure we had everything we needed. It was such a lovely experience that we've already arranged to do it again. Thank you so much!
Reply from Jack Pollard, Administrative Sales & Marketing Support at Maple Lodge Care HomeThank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We can't wait to see you again soon!
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Review of

Maple Lodge Care Home

from David C (Son of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home excelled in every aspect, both for residents and for their family members. It provided a wonderful, professional, efficient experience, the staff were so competent but at the same time very friendly and compassionate. Vera (Mother) spent the final three years of her life in a friendly, warm
environment that catered for her every need and without doubt prolonged her life, and I can only thank everyone connected to Maple Lodge.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Maple Lodge Care HomeThank you for your wonderful feedback about our home. We are very sorry to hear of your loss, so offer our deepest condolences to you and your family. We are pleased to hear that you felt your Mother was treated with great care and dignity, and appreciate all of your kind comments about our team. If there is anything more we can do, please do not hesitate to get in touch.
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Review of

Maple Lodge Care Home

from Lauren A (Granddaughter of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff at Maple Maple Lodge home for the outstanding, amazing care that was given to my nana Rose throughout her time living here; the care didn't go unnoticed by myself and my family. This was a big choice to make for the family on putting her into a care home, but from
the day meeting the staff and going for a look around we just knew this home was the one for my nana, the staff always made time for her and always asked if she wanted to join in on activities that was happening within the home thanks so much for been so supportive 5*
Reply from Jack Pollard, Administrative Sales & Marketing Support at Maple Lodge Care HomeThank you Lauren for your comments about your recent experience at Maple Lodge Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. I will pass this feedback and your lovely comments to all the staff. Take care & have a wonderful day!
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Review of

Regents View Care Home

from Andrew C (Son of Resident) published on 1 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Fantastic staff, father well looked after.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Regents View Care HomeThank you Andrew for your feedback following your experiences with our home. We are happy to learn it has been a positive one. We appreciate you taking the time to let us know how we are doing. Take care & have a wonderful day.
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Review of

Maple Lodge Care Home

from Trudi L (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Maple Lodge for over 2 years now. She has had a lot of health and emotional issues to contend with during this time, as have my brother and myself, on her journey. We have always found staff helpful and considerate, and willing to listen and advise.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Maple Lodge Care HomeThank you for your comments about your experiences at Maple Lodge Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Take care & have a great day.
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Review of

Maple Lodge Care Home

from H C (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam moved there middle March 2025, she came straight from hospital as was unsafe to go back home recently diagnosed with vascular Parkinsonism. All staff and management were excellent and made mam feel welcome and at home straight away. Immediately staff were sorting her care plan and finding out
about what her likes and dislikes were. All staff came across so caring and actually interested in my mam. I hadn't seen my mam smile in so long prior to being in maple lodge and within days of being there she hasn't stopped smiling and lives all the activities that go on.
Reply from Louise Porter, Business Development Manager at Maple Lodge Care HomeThank you from all the team at Maple Lodge for this lovely review. It is our pleasure to care for your Mum and we are all thrilled she is happy here at Maple Lodge.
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Review of

The Laurels Care Home

from J R (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Most of the staff are friendly but I get the impression that they are sometimes understaffed. Sometimes my mother can be in the same clothes for days, and one have reported this because, as well as the dirty clothes, she also smelled awful. This seems to have improved slightly. One of my biggest concerns
is the lack of activities, this is zero at the minute and know a lot of other residents' families that are saying the same thing.
Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care HomeThank you for your feedback. All of the team are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened in your case.Our home manager is aware of your concerns and would like to reassure you that our staffing levels are assessed with a recognised staffing tool to ensure we have the right number of team to support our current residents living in our home. As resident care requirements change, we are then also able to adjust the number of team members accordingly. If you would like to discuss any of this further, please reach out to us directly at the home. Thank you again.
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Review of

The Laurels Care Home

from A G (Son of Resident) published on 18 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very attentive and focused on mothers' wellbeing and specific health conditions, monitoring closely to ensure her safety and comfort. Very friendly and caring staff and management. I feel very confident she is being given the best care, both in general well-being and health.
Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care HomeThank you! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Laurels Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.
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Review of

Regents View Care Home

from S H (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is settled in the home she has lived in the home since 2018 and I have never had an issue with her care, she has been well cared for and although she is now virtually bed bound/ chair bound the staff are doing every thing in their power to prevent the inevitable pressure sores they regularly turn
her and have her on the air mattress with regular checks I am happy with the care she is given.
Reply from Jack Pollard, Administrative Sales & Marketing Support at Regents View Care HomeThank you for your comments about your recent experience at Regents View Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care. All of our staff are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised. Have a wonderful day.
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Awards / Recognitions (5)

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