Care Homes Owned by Harbour Healthcare Ltd in Tyne & Wear

I am unable to comment on the meals and I did give a rather negative comment for activities because when I first looked round the care home I was shown lots of different possibilities but Beena hasn't been involved with any of them I know that she isn't very active but there are occasions when she could be taken down to join a group.

My husband was only at Regents View for a week's respite care, but I was very satisfied with the care and treatment he received while here. Would certainly have no hesitation in sending him there again for more respite. Staff and management very helpful and courteous.

As I come in every day to see my wife for nearly 3 years, I witness the care she receives, which is excellent from the staff. The running of the home by the management is also excellent. I would recommend this home.

We wouldn't hesitate to use this home in future.

My cousin is very well cared for. The staff are always helpful and understand her needs. They are very approachable. The room is very clean and comfortable. The food looks very appetising and nothing it too much trouble to encourage her to eat.

Excellent home. Carers are excellent, very helpful. Management always more than helpful. I would deffo have my husband in Maple Lodge again. He loved it; he was well cared for, always lovely and clean.

Staff went above and beyond to make my friends end of life most comfortable and peaceful. All though he was only at The Laurels for two weeks he was treated with the utmost dignity and respect. Staff very approachable, take time to listern to any concerns, making the transition into care, which is quite daunting, an easier experience. Thank you to all for your care and dedication to all residents.

My sister-in-law became a resident of Maple Lodge almost 7 years ago. She has been treated with respect and received care to the highest standard. She passed away recently, and the staff have been fantastic with their support. This is a small care home and is run with great professionalism and care. I would not hesitate to recommend this home.

My sister became a resident from 2019 - 2026. My sister has learning difficulties so needed a lots of attention.The staff were fantastic with her needs. She was also treated for her needs. She was also treated for her medical dietary needs. I always new she was safe. I would not hesitate to recommend this care home.

The staff are friendly while remaining professional. They always have time for me. The home is clean and most welcoming. Lots of activites and trips out.

My wife has been supported at Regents View since Dec 2025 during which time she has gained an improved quality of life due I believe to the continuing interaction with staff and residents the support and excellent care from staff and medical team my family and I are very happy with this and all other aspects of her care. Thank you.

Mum is now joining in with activities and she can't wait to get out into to the garden.

My mother went to The Laurels Care Home in the Spring of 2025 she had mild dementia and mobility problems (need a walker frame or wheelchair). She settled in well and really liked the people around her, her room and the care she received. Unfortunately my mother's health deteriorated around November - December of 2025 and she sadly passed away on the 31st January 2026. She died at The Laurels as was our wishes. She was treated with dignity and received excellent attention and care right up to the end.

The dessert, a trifle, was absolutely delicious. Nothing was too much trouble, and the staff kept checking in to make sure we had everything we needed. It was such a lovely experience that we've already arranged to do it again. Thank you so much!

The home excelled in every aspect, both for residents and for their family members. It provided a wonderful, professional, efficient experience, the staff were so competent but at the same time very friendly and compassionate. Vera (Mother) spent the final three years of her life in a friendly, warm environment that catered for her every need and without doubt prolonged her life, and I can only thank everyone connected to Maple Lodge.

I would like to thank all the staff at Maple Maple Lodge home for the outstanding, amazing care that was given to my nana Rose throughout her time living here; the care didn't go unnoticed by myself and my family. This was a big choice to make for the family on putting her into a care home, but from the day meeting the staff and going for a look around we just knew this home was the one for my nana, the staff always made time for her and always asked if she wanted to join in on activities that was happening within the home thanks so much for been so supportive 5*

Fantastic staff, father well looked after.

My mum has been a resident at Maple Lodge for over 2 years now. She has had a lot of health and emotional issues to contend with during this time, as have my brother and myself, on her journey. We have always found staff helpful and considerate, and willing to listen and advise.

My mam moved there middle March 2025, she came straight from hospital as was unsafe to go back home recently diagnosed with vascular Parkinsonism. All staff and management were excellent and made mam feel welcome and at home straight away. Immediately staff were sorting her care plan and finding out about what her likes and dislikes were. All staff came across so caring and actually interested in my mam. I hadn't seen my mam smile in so long prior to being in maple lodge and within days of being there she hasn't stopped smiling and lives all the activities that go on.

Most of the staff are friendly but I get the impression that they are sometimes understaffed. Sometimes my mother can be in the same clothes for days, and one have reported this because, as well as the dirty clothes, she also smelled awful. This seems to have improved slightly. One of my biggest concerns is the lack of activities, this is zero at the minute and know a lot of other residents' families that are saying the same thing.