Harbour Healthcare Ltd in Tyne & Wear | 3 Care Homes

Review of
Maple Lodge Care Home
from Trudi L (Daughter of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Maple Lodge for over 2 years now. She has had a lot of health and emotional issues to contend with during this time, as have my brother and myself, on her journey. We have always found staff helpful and considerate, and willing to listen and advise.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Maple Lodge Care Home

Thank you for your comments about your experiences at Maple Lodge Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of our care.…read more

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Review of
Maple Lodge Care Home
from H C (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report

Overall Experience

My mam moved there middle March 2025, she came straight from hospital as was unsafe to go back home recently diagnosed with vascular Parkinsonism. All staff and management were excellent and made mam feel welcome and at home straight away. Immediately staff were sorting her care plan and finding out

about what her likes and dislikes were. All staff came across so caring and actually interested in my mam. I hadn't seen my mam smile in so long prior to being in maple lodge and within days of being there she hasn't stopped smiling and lives all the activities that go on.

Reply from Louise Porter, Business Development Manager at Maple Lodge Care Home

Thank you from all the team at Maple Lodge for this lovely review. It is our pleasure to care for your Mum and we are all thrilled she is happy here at Maple Lodge.

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Review of
The Laurels Care Home
from J R (Daughter of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

Most of the staff are friendly but I get the impression that they are sometimes understaffed. Sometimes my mother can be in the same clothes for days, and one have reported this because, as well as the dirty clothes, she also smelled awful. This seems to have improved slightly. One of my biggest concerns

is the lack of activities, this is zero at the minute and know a lot of other residents' families that are saying the same thing.

Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care Home

Thank you for your feedback. All of the team are committed to providing the best possible care experience for all of our residents and we are disappointed to hear that you feel this has not happened…read more

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Review of
The Laurels Care Home
from A G (Son of Resident) published on 18 July 2025 Submitted via Postal Card • Report

Overall Experience

Very attentive and focused on mothers' wellbeing and specific health conditions, monitoring closely to ensure her safety and comfort. Very friendly and caring staff and management. I feel very confident she is being given the best care, both in general well-being and health.

Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care Home

Thank you! We always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at The Laurels Care Home was so positive. All of our team are…read more

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Review of
Regents View Care Home
from S H (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum is settled in the home she has lived in the home since 2018 and I have never had an issue with her care, she has been well cared for and although she is now virtually bed bound/ chair bound the staff are doing every thing in their power to prevent the inevitable pressure sores they regularly turn

her and have her on the air mattress with regular checks I am happy with the care she is given.

Reply from Jack Pollard, Administrative Sales & Marketing Support at Regents View Care Home

Thank you for your comments about your recent experience at Regents View Care Home. Our residents' wellbeing is our main priority and it is great to hear that you are so pleased with the quality of…read more

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Review of
The Laurels Care Home
from Janette D (Daughter-in-law of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

Very pleasant, welcoming, clean. Lovely staff, always willing to help. The staff are very friendly, and the nurses are great. The resident would recommend, she has no complaints.

Reply from Jack Pollard, Administrative Sales & Marketing Support at The Laurels Care Home

Thank you for your wonderful feedback about our home. We are pleased to hear that your experience has been positive and appreciate all of your kind comments about our team. We hope to see you again…read more

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Review of
Maple Lodge Care Home
from R L (Son-in-law of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

My mother in law was a respite resident throughout March and at 94 and suffering from dementia the family were concerned as to how she would accept this move from her own home. The staff here helped to ensure she soon settled and the care she received was excellent. She particularly enjoyed her meals

and the culinary standard was really good. Due to poor sight and mobility issues she couldn't join in all the activities but did enjoy the music and dancing. Overall, the family were delighted with the care, understanding and help she received.

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Review of
Maple Lodge Care Home
from J Y (Niece of Resident) published on 1 May 2025 Submitted via Postal Card • Report

Overall Experience

From our initial unannounced visit to take some photos and speak with residents we were put at ease and made comfortable. The staff have been amazing at welcoming my uncle in a tough time for him not being allowed to go home. The warm and homely atmosphere and chatty friendly staff have made his transition

as good as we could ever have hoped. His initial room (respite) was a little small but it was soon made better by a move to q bigger one. I could write and write about our great experience.

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Review of
Maple Lodge Care Home
from L H (Friend of Resident) published on 26 March 2025 Submitted via Postal Card • Report

Overall Experience

I cant speak more highly of Maple Lodge.
The are home is very well run. Managers are accessible and approachable. They are as concerned about my friends welfare as I am. They create an atmosphere of home form home.
My friend couldn't be happier. She is treated as an individual, always with respect,

dignity and concern. All staff, at all levels, make a point of getting to know her. I have equally good relationships with office and support staff as carers. Maple Lodge is a family and deserves the accolades it has achieved.

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Review of
Maple Lodge Care Home
from k w (Granddaughter of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

my grandad may have only spent a short amount of time at maple lodge leading up to his passing but the care he received was beyond top class. The care team were amazing we couldn't have asked for more especially on he's final day. we will forever be eternally grateful to each and everyone of you the

clearers, kitchen staff, mangers and nurses but most of all the amazing care team

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Review of
Maple Lodge Care Home
from Iain A (Son of Resident) published on 30 January 2025 Submitted via Website • Report

Overall Experience

What a special place Maple Lodge is.
I was always happy with Mam's care. However, it's only when you spend an extended time in Maple Lodge that you get a full picture of the hard work dedication and love that exists within the home. Mam had continuity of care for over seven years with staff.
Management

and staff went above and beyond during both lockdowns to make sure that contact was maintained in very difficult circumstances for all.
In my mom's final days, I saw that she was treated with love and dignity by all those who were caring for her and I would recommend Maple Lodge 100%.
I'm really going to miss you all and wish you all the very best for the future. My mum would approve of every word I've written.
Thank you!

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Review of
Maple Lodge Care Home
from S A (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report

Overall Experience

My mum has settled in Maple Lodge. She even calls it her flat. Her room is bright and spacious, has a lovely view, even has horses in the garden. She gets on really well with all the staff and is always happy to see them. Her room is always kept clean and tidy and all her personal needs are met. She

enjoys all her meals and has put on weight. She is happy and content.

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Review of
Maple Lodge Care Home
from J A (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report

Overall Experience

Mom has really settled in this home. Loves the staff, has a good relationship with all the girls. Nurses are good, update us on Mom's progress. She's happy and contented. Eats all of the meals.

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Review of
Regents View Care Home
from Sharon E (Niece of Resident) published on 31 December 2024 Submitted via Postal Card • Report

Overall Experience

Since my Aunt has lived here she has settled in really well and is very content and happy. It is very comforting to see that all the staff are extremely good with her.
My only concern is that some of her items have gone missing on many occasions and as yet her outdoor shoes, walking stick and a personal

handmade gift that she treasured have still not been located after many months.
Overall we are extremely happy with the continued care she is receiving from everyone.

Reply from Hannah Burke, Marketing Executive at Regents View Care Home

Thank you, Sharon, for taking the time to leave us your feedback. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care. All of…read more

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Review of
Regents View Care Home
from J F (Brother of Resident) published on 27 December 2024 Submitted via Postal Card • Report

Overall Experience

Regents View is a welcoming home, all the staff are attentive and caring towards the residents and visitors alike.
They form good relationships with all the residents.
The food is excellent and wholesome and always available on request.

Reply from Claire Cole, Marketing Assistant at Regents View Care Home

Thank you for your feedback and for taking the time to share your experience of our home. We are pleased to learn it has been so positive and look forward to seeing you again soon. Take care.

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Review of
Regents View Care Home
from S H (Daughter-in-law of Resident) published on 19 December 2024 Submitted via Postal Card • Report

Overall Experience

My husband and I would just like to thank each and every one of you at Regents View. For all you did for our beloved Mother. She could not have been in better hands, you were all amazing and made her passing a clam and peaceful experience. We will be forever grateful.

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Review of
Maple Lodge Care Home
from L B (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report

Overall Experience

My mum was on the elderly mentally infirm nursing floor of Maple Lodge for over five years. In that time she was really well looked after by very caring staff. Often when I visited I would see staff give her a hug and it was a great comfort to see her being treated so warmly. The home ran a good programme

of activities including visiting singers.

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Review of
Maple Lodge Care Home
from T P (Son of Resident) published on 21 November 2024 Submitted via Postal Card • Report

Overall Experience

Mam was looked after so well, all staff so kind and caring. A fantastic activity programme everyday.
Mam's room was bright and cheerful.
All in all, we were very happy with the care for mam. Thanks to all at Maple Lodge.

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Review of
Maple Lodge Care Home
from J J (Daughter of Resident) published on 10 October 2024 Submitted via Postal Card • Report

Overall Experience

My mum was given first-class treatment, care, and support. They showed great empathy and treated her with dignity. I could not have asked for more. They went above and beyond to make sure Mum was given everything she needed and were excellent in their support to her family. Thank you is not enough.

Reply from Maisie Lawrence, Marketing Assistant at Maple Lodge Care Home

Thank you for taking the time to share such wonderful feedback about Maple Lodge. We are pleased to hear that your mum was treated with great care and dignity, and we appreciate your kind words about…read more

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Review of
Maple Lodge Care Home
from Stephen A (Son of Resident) published on 28 August 2024 Submitted via Website • Report

Overall Experience

Excellent care home, my mother has been in since January 2024. The care and staff are at the highest level always friendly and always there to share any problems or questions, the residents are very well looked after there are always activities for them to do, and they display plenty of pics on social

media, so when I am at work I can still see that my mother is getting the highest care which helps me know that my mother is in a great care home, can't thank the manager and staff enough for her care she is receiving.

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Care Homes Owned by Harbour Healthcare Ltd in Tyne & Wear

Harbour Healthcare Ltd Locations in Tyne & Wear (3)

Harbour Healthcare Ltd Reviews in Tyne & Wear (193)

Maple Lodge Care Home

Maple Lodge Care Home

The Laurels Care Home

The Laurels Care Home

Regents View Care Home

The Laurels Care Home

Maple Lodge Care Home

Maple Lodge Care Home

Maple Lodge Care Home

Maple Lodge Care Home

Maple Lodge Care Home

Maple Lodge Care Home

Maple Lodge Care Home

Regents View Care Home

Regents View Care Home

Regents View Care Home

Maple Lodge Care Home

Maple Lodge Care Home

Maple Lodge Care Home

Maple Lodge Care Home

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