Care Homes Owned by Exemplar Health Care Services Ltd in Cheshire
8.8
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cheshire for Exemplar Health Care Services Ltd are showing below.
View the details of all 58 locations (with 493 reviews) owned by Exemplar Health Care Services Ltd
Exemplar Health Care Services Ltd Locations in Cheshire (2)
Woolston House
9.7
8 reviews
Long Barn Lane, Woolston, Warrington WA1 4QB
"I am very happy with the care home, the staff and management. The care staff are very attentive and dedicated to what they do, and that's…" Read all 8 reviews
Location Type Care Home
Woolston House supports adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. It’s part of Exemplar Health Care, one of the country’s leading nursing care providers. The home provides complex nursing… Read more about Woolston House
- Care Provided
- Long Term/Permanent
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Mental Health
- Acquired Brain Injury
- 40 Rooms
Cheshire Springs
9.5
16 reviews
94 Chester Road, Whitby, Ellesmere Port CH65 6RY
"The home is beautiful with a lovely feel to it. The staff go above & beyond, which shows in the residents.…" Read all 16 reviews
Location Type Care Home
Cheshire Springs supports adults living with complex mental and physical needs arising from a mental health or neurological condition. The home has two 10-bed units, each with its own open-plan kitchen, dining room, and lounge areas. The home… Read more about Cheshire Springs
- Care Provided
- Long Term/Permanent
- Nursing Care
- Dementia Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- Mental Health
- Acquired Brain Injury
- 20 Rooms
Exemplar Health Care Services Ltd Reviews in Cheshire (24)
8.8
Exemplar Health Care Services Ltd has a Group Review Score of 8.8 (8.796) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exemplar Health Care Services Ltd must have a Review Score.
Review of
Woolston House
from Charles H (Brother of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother is very well looked after by all the staff and does remember some happy times in his life.
Reply from Jenna Wood, Marketing Manager at Woolston House
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Review of
Woolston House
from Rebecca D (Granddaughter of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Always a great visit bring my children with me and the staff are always welcoming. The activities are amazing my grandma goes with my granddad every week. The food is great always an option.
Reply from Jenna Wood, Marketing Manager at Woolston House
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Review of
Woolston House
from Maria J (Wife of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the care home, the staff and management. The care staff are very attentive and dedicated to what they do, and that's very comforting for me to know my loved one is in good hands. The management and nursing staff have always been available for me to raise any concerns, and they act
promptly and efficiently.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House
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Review of
Woolston House
from Marion W (Wife of Resident) published on 19 August 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am completely confident that the care my husband is getting is brilliant.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House
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Review of
Cheshire Springs
from Jane R (Relative of Resident) published on 24 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The home is beautiful with a lovely feel to it.
The staff go above & beyond, which shows in the residents.
The staff go above & beyond, which shows in the residents.
Reply from Amy Preston, Marketing and Design Officer at Cheshire Springs
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Review of
Cheshire Springs
from Amy D (Relative of Resident) published on 23 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Beautiful place, very clean, staff lovely and welcoming. All residents seem very happy and settled here. All the staff treat the residents with total care and compassion.
Reply from Amy Preston, Marketing and Design Officer at Cheshire Springs
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Review of
Cheshire Springs
from Liz S (Wife of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has now been a resident in Cheshire Springs for almost a year. We could not have found a better have in every aspect. The care he receives is wonderful. The carers have got to know his likes, dislikes and needs and needs and tailor their care accordingly. The food is excellent, with a good
choice and can be adapted to personal preferences. Visitors can eat with their relatives at any times. There is an excellent activities team who take my husband for walks both near the home and further afield. The home is cleaned to a high standard. It is a very welcoming, friendly place with a very effective management.
Reply from Lauren, Marketing Manager at Cheshire Springs
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Review of
Cheshire Springs
from Russell J (Friend of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I visited the residents were playing bingo with the staff. Everybody was enjoying themselves. The staff are really friendly and treat the residents very well. They interact with the residents and the atmosphere is really friendly.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
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Review of
Cheshire Springs
from L F (Wife of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
First impression pleasant, comfortable, welcoming, and friendly.
Like atmosphere - all staff very pleasant and well trained. From the top to bottom.
My husband is not the easiest of patients but is comfortable and thriving.
My husband's well-being is my priority and he is in the best place.
I feel
Like atmosphere - all staff very pleasant and well trained. From the top to bottom.
My husband is not the easiest of patients but is comfortable and thriving.
My husband's well-being is my priority and he is in the best place.
I feel
happy leaving knowing he is safe and cared for.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
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Review of
Cheshire Springs
from M S (Son of Resident) published on 25 October 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Really caring staff, lovely environment. Very lucky my mum ended up here. Staff can't do enough and very clean.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
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Review of
Woolston House
from D A (Sister of Resident) published on 15 October 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like to thank the home manager and their team at Woolston House as they mark their first year anniversary. The care my brother has recieved in the past twelve months has been exceptional. They have met the challenge of caring for someone with complex mental health care needs and stage four Parkinson's
disease. Truly giving my brother the best quality of life. He is very happy, as am I.
I can once again enjoy my life knowing my lovely brother is receiving exceptional care.
I can once again enjoy my life knowing my lovely brother is receiving exceptional care.
Reply from Jo Hemmingway, Marketing and Communications Officer at Woolston House
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Review of
Cheshire Springs
from P C (Brother of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience
3.0 out of 5
3.0 out of 5
When we first came, my brother didn't look very comfortable, but carers came and made my brother comfortable and changed sheets. We switched on the fan and my brother's streaming service for him to watch. So now my brother is more settled than when we first came.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
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Review of
Woolston House
from Veronica B (Ex Family Member) published on 29 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I only have excellent feedback on all aspects of care and attention by the staff and management at Wooston House. Also as a visitor was treated with the utmost respect and made thoroughly welcome from the first time entering the building to the last time when I left after the passing of my ex-partner.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House
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Review of
Cheshire Springs
from Christine P (Daughter of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum has been a resident in Cheshire Springs for six months and my two brothers and I are delighted with the care provided to her.
Facilities - purpose-built Nursing Home with all modern facilities and standards.
Care/support - beyond our expectations.
Cleanliness - everywhere is lovely and clean
Facilities - purpose-built Nursing Home with all modern facilities and standards.
Care/support - beyond our expectations.
Cleanliness - everywhere is lovely and clean
100% of the time.
Treated with dignity - my mum is treated with dignity by all of the staff and at all times.
Food and drink - my mum enjoys wholesome meals and always has a drink available.
Staff - all of the staff greet us when we visit, they have a great relationship with my mum and engage with her generously.
Activities - my mum is involved with a wide variety of activities, including visits to a local café for tea and cake, and local social clubs for a sing-a-long, bingo, etc.
Management - The top-class management team and I have attended a review meeting with them.
Safety and Security - my mum is safe and secure and this is reassuring for me.
Rooms - See Facilities comments.
Treated with dignity - my mum is treated with dignity by all of the staff and at all times.
Food and drink - my mum enjoys wholesome meals and always has a drink available.
Staff - all of the staff greet us when we visit, they have a great relationship with my mum and engage with her generously.
Activities - my mum is involved with a wide variety of activities, including visits to a local café for tea and cake, and local social clubs for a sing-a-long, bingo, etc.
Management - The top-class management team and I have attended a review meeting with them.
Safety and Security - my mum is safe and secure and this is reassuring for me.
Rooms - See Facilities comments.
Reply from Lauren Hallas, Marketing and Communications Officer at Cheshire Springs
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Review of
Woolston House
from Colin M (Brother of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother moved in to Woolston House during April and I can only say the experience has been extremely good at all levels. All of the staff involved in his care have shown amazing compassion and care for him. The quality of care so far has been outstanding. All of the staff have already been on awareness
training for his condition, which is relatively rare. Further training has also been arranged for the nursing staff to give them further information on the condition and how it manifests. The feedback from the staff has been great following the training completed so far, with lots of comments on additional things they can now do to help my brother. Now that he has been at Woolston House for a few weeks, the team are already requesting changes for equipment to better support him and this is being fully supported by the Management Team.
A huge thanks to everyone at Woolston House.
A huge thanks to everyone at Woolston House.
Reply from Jo Hemmingway, Marketing and Communications Officer at Woolston House
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Review of
Woolston House
from Wayne B (Husband of Resident) published on 10 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My wife is currently in the care of Woolston Care Home, it is a very warm safe welcoming place for family friends and loved ones.
Staff are very friendly and welcoming, always have a smile and are willing to listen to patient's needs no matter how big or small.
Staff are also willing to go the extra
Staff are very friendly and welcoming, always have a smile and are willing to listen to patient's needs no matter how big or small.
Staff are also willing to go the extra
mile and will offer family and friends a cup of tea coffee or juice and love to celebrate special holidays like Christmas and Easter as well as Chinese New Year.
They will always make an effort when it's the patient's birthday.
They will always make an effort when it's the patient's birthday.
Reply from Lauren Hallas, Marketing and Communications Officer at Woolston House
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Review of
Cheshire Springs
from Laura H (Sister of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot recommend Cheshire Springs enough. When he first moved here we asked to decorate his room and were told that it is now his home so to do exactly what we wanted. This made such a difference in making my brother feel at home. The staff go well above in the care they provide and are more like
friends.
Reply from Jo Hemmingway, Marketing and Communications Officer at Cheshire Springs
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Review of
Cheshire Springs
from Julie M (Mother of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't fault the place or staff at all. Their attention to detail is impeccable. They are all fair, caring, attentive, understanding and helpful. Since my son came here he has improved so much.
Reply from Jo Hemmingway, Marketing and Communications Officer at Cheshire Springs
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Review of
Cheshire Springs
from Karen D (Daughter of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad has just moved from hospital in the last six weeks. Cheshire Springs is great for him because it's convenient for all the family, we can be there within five minutes. The place is lovely and the staff are excellent and a few of them me and my sister know personally. I would recommend this centre
to anyone. It's a relatively new building, but I hope it comes on in leaps and bounds.
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Review of
Cheshire Springs
from Timmy B (Stepson of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Brilliant staff, kind and caring. My step dad's there.
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Awards / Recognitions (4)
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