Care Homes Owned by Exemplar Health Care Services Ltd in West Yorkshire

The staff are good with me and they treat me as if I was family and it is comforting to know that they care for me in that way and I appreciate it a great deal so hats off to them. I would like to say that I haven't had any caring like this in such a long time and it feels good plus I feel settled and secure and safe thanks to the staff.

My brother has been here a few months now. So far so good with him, some staff are better than others when dealing with him, it is a lovely building very modern and nice out door space.

In the main staff are very kind and caring in addressing service user needs that are at times very demanding and complex. The staff are welcoming and attentive to concerns visitors to the home express. I have been visiting for two years and I enjoy the experience that I find is positive. The home os very clean in the main but I can only comment on Heather where more attention needs to be made tot the residents lounge!

Hamilton springs is always welcoming, Staff are friendly and passionate about the work they do, very informative and knowledgable about their residents, the rooms are beautiful and the atmosphere is warm friendly & open.

My sister is well taken care of in here by the staff they do a brilliant job. They look after my sister and involve her in activities and outings. They keep me updated every couple of months on her condition. They also let me know her mood pre-visit.

The staff on his unit simply are amazing people, whilst he no longer recognises who people are there is still a spark in his eye and his smile lights up a room when staff attend to him, the love, care and compassion shown really is commendable. Thank you, you really are special people doing what you do.

Visited mum on Xmas Eve and to our surprise they were just starting a Xmas party featuring a live lady singer, who sang all the old fav ourites and popular Xmas songs resulting in all service users/staff/visitors, up on their feet having a wonderful time. It is the first time in a long time I have seen Mum so animated and happy. It truly made her Xmas. Thank you to everyone involved x

Since my son has lived at Fairburn Vale, he has come on leaps and bounds. The staff are very caring and attend to all his complex needs. He has settled in and is very happy and has made good friends. He is included in all activities with help from the staff. I have definitely seen an improvement in him and his demeanour and social skills. His outings are always places that he can enjoy and participate in. Management are always on hand to answer or deal with any questions or queries. Overall, my mind is at rest with my son's care at his residency.

I visited Ravensdale on behalf of a friend whose husband is living with Dementia in a Care Home. I wished to ascertain whether he could be transferred here to be nearer the family home. I met Sarah (Manager) who discussed the circumstances and read his original care assessment. As a result it was decided that his case was not suitable for the type of care given at Ravensdale. However, I wish to say that Sarah was very knowledgeable, sympathetic and kind during visit. It was also obvious from brief conversations I had with other members of her staff she is very well respected. In conclusion she offered to help in any way possible in our quest to find a more suitable Home as she has a vast knowledge of the caring profession. Thank you

I find the home very good, with staff being attentive and taking good care of my Mum. I always feel like I can talk to them and voice any concerns and I feel listened to. Overall, it's a well-functioning place.

My dad has been welcomed with open arms since day one, and has been such a relief to our family that he is getting the care and support he needed. Nothing is too much hassle any member of staff will go above and beyond to facilitate any needs or preferences. To us it feels like Dad is at home away from home and treated like a part of the family. More than care, we feel loved.

I am so impressed with the staff for how they look afer my husband. I feel so at ease when leaving him behind this used to affect me so bad but in there careful hands I thank them with all my heart.

I have only been at Kingfisher 7 months and have been welcomed by staff and service users. The level of care is very high from house keep, support worker and management. Everyone is professional, caring and skillful. The OT programmed is exceptional their plenty to do. This is my forever home where I can retire in a safe caring home.

My daughter has been a resident at Hamilton Springs Care Home for a good while now. I am astounded at how quickly she has settled in but i feel that is down to the excellent care she has received from excellent staff. They know how to manage her however she presents. I cannot thank them enough and can certainly recommend them to care for your loved ones.

During my father in laws illness we experienced a range of different care facilities and couldn't have asked for a better place than Hamilton Springs (other than home) for him to spend the remainder of his life. The carers were all welcoming and attentive when we visited and were always checking to see all was well and my father in law was comfortable and hydrated. Any issues which arose during his stay were reported to us immediately. We were lucky that the staff caring for our loved one were first class. The family were so moved and impressed that 2 of the carers took their own time to attend the funeral.

My brother was fortunate enough to be placed in Lynx unit from Feb 2025. I have been meaning to submit this review since then. The minute I walked in, I was totally aware of all staff clearly being proud of belonging to this team. They worked so hard to make life better for my brother. They kept me informed. He was always kept smart, beard trimmed, room lovely and he really enjoyed his food. You would expect this to be the case of all care homes. In my experience, this isn't so. However, beyond this, Lynx unit staff gave him dignity, friendship, laughter & love. I have been blown away by this. They also had hope for him to be the best he could be and pushed for his very best care. They treated him like family, which I found both extraordinary and moving. They brought the best out of him during this time and gave me access to my brother again in a way which brought joy & peace to us both. Even since his death, they have been nothing but wonderful. We are forever grateful.

My mum moved into Wheldale Heights in January this year, and it has changed both of our lives for the better. My mum's care needs are complex as she suffers with Huntington's Disease and before Wheldale, my mum didn't have the appropriate level of care and her quality of life was suffering because of it. Now, the care my mum receives from the staff at Wheldale is out of this world. Her quality of life has improved ten fold and she is so happy and so settled. The facilities are spotless and always smell fresh, and the staff go above and beyond for the residents. Special shout out to the activity team who always keep my mum busy taking her different places and treating her like one of their friends. The staff really do care here, they put the residents first, they keep me updated with any concerns and I know she's in the safest place. It's been life changing for both of us! I am so grateful I can be a daughter to my mum again, all thanks to the incredible staff.

Mums the most settled here since being put into care.

Cannot find any fault, all is good. Staff are very good make you welcome, lovely rooms. It is a lovely home.

No idea about value for money - except that I believe that 'NO ONE' should have to pay for their care and can't believe there is not a massive uproar NATIONALLY about this! Everyone has the chance to do what they want with their money. Seems like the ones that do the 'RIGHT THING' (SAVE, PENSIONS, BUY THEIR HOMES, ETC) GET PENALISED/HAVE TO PAY - THIS IS 'THEFT'!!!