Care Home Owned by Exemplar Health Care Services Ltd in Staffordshire

she is back to her old self, happy, sociable and I can honestly say it's a home such a lovely atmosphere and lovely staff who genuinely care, she is always doing something and I can only thank them for not being the "smelly old people's home" and she certainly isn't rotting she's thriving! Thank you scotia for making my childhood friend feel settled.

I would recommend Scotia Heights to anyone who's family or relatives need a high level of care.

we are not there. Looked after as we would as a family. Deepest thanks.

in five years until now. Do your homework, especially over care workers and visit without prior notice which all good care homes allow.

I come and go as I please, and the atmosphere is lovely. Very happy with my husband's care.

an update on Dad and staff are the friendliest and most nurturing we have come across and it's evident that they all care.
One member of staff never stops; she moves from resident to resident ensuring their well-being and happiness. She was obviously made for her job. Another member of staff has a wicked sense of humour which Dad responds amazingly to and seeing her relationship with him is so reassuring. The look on Dad's face when he sees two members of staff, in particular, is heartwarming and he genuinely loves their company. This is just to name a few, and everyone else forms an incredible team and we are so so lucky to have been welcomed in.
Couldn't ask for more or for better. Thank you for everything!

Thank you so much.

requires 2 to 1 staffing during outings. Management, care and activities teams somehow stretch themselves to provide this, but it is not sustainable in the long term. During the pandemic, all staff were magnificent in their dedication to his welfare under the most difficult circumstances and deserve the highest praise. I have always expressed my satisfaction at his level of care and have found all staff responsive to my occasional suggestions/complaints. It is difficult for a parent to delegate the care of a loved one to others, but I have every confidence in Scotia Heights at present.

the fact that he has been provided with a quiet room away from the noisy residents. I am also pleased his room has been decorated and painted so beautifully.
I am also pleased he has been able to go for walks outside of the building.
The staff are delightful and seem particularly fond of him despite his challenging behaviour, at times.
His personal care is good.
My only criticism is when I was last in his room, that his bed does not have an under blanket, so he sleeps just on a sheet next to plastic.
I did purchase an under blanket, but it disappeared.
I would like to thank all the staff for their dedicated care and patience.

follow all measures to keep the units Covid free and protect the residents.

their service users. Upon visiting Nan, as we walk through the corridors, all the staff are friendly and always speak, but not only that, you can see how caring the staff are with their service users; this is excellent to see. Keep up the good work guys - you're doing an amazing job.

a very high standard. Our mums own words are, she feels like she is now being noticed by the nurses and staff. We, as a family, cannot thank all the staff enough, who are all very professional, always got time to listen to our concerns, and the mannerism of the staff is always excellent. So glad Mum was placed at Scotia with the excellent, professional staff. Our mum now has a smile back on her face; thanks again to all the lovely staff for turning things around for our mum. We would definitely recommend Scotia to anyone looking for that extra special professional care for a loved one.

Even after a meeting with the area director things do not appear to have changed.

want the same. It is not fair for the staff to leave what they are doing to answer the door. Could you not put a swipe card there and we could buy a card to get in to see our family or at least the number. I hope you will help as this is a wonderful home being let down over one little thing.