Care Homes Owned by Exemplar Health Care Services Ltd in North East Lincolnshire

This is truly a caring place for those that can not be cared for at home.

This was lead by management, health workers and carers.

My Dad was moved to Havenmere in March 2023 and since then has settled in really well. The care he receives is fantastic and all staff do their very best to ensure Dad is stimulated and included in any activities taking place. Whenever I visit I'm made to feel very welcome and I feel able to chat with the staff regarding Dad's care at any time, nothing is too much trouble. I'm involved in, and kept fully up to date with, any decisions regarding Dad's care. It is really comforting to know that Dad is being well looked after and also treat with the utmost care and respect at a time in his life when he can't speak up for himself. Thank you all so much!

Since moving to Havenmere both my husband and our family have been treated with the utmost care and respect. The staff have endeavored to make the transition as stress-free and calm as possible. The care that my husband receives is amazing. Any query or concern that I have had, has been addressed promptly and courteously. The staff from management down are welcoming to visitors at any time. I really appreciate that I am consulted and involved in my husbands care and I am kept informed of his progress. Thank you!

My mum was a resident on Mayflower unit for approx. 15 months until she got sectioned under mental health act. I cannot fault the care, the compassion, the love, the dedication all the staff gave not only to my mum but also to me. The emotional support especially by two certain carers was above and beyond. I will be forever grateful. 100% recommend.

I’m very happy with the care that my dad is receiving from Havenmere. I now have peace of mind that he is in a safe environment. The staff are lovely and always willing to give me the time if I need to discuss anything. Sometimes when I ring, they say he’s gone out for the morning, which is lovely to hear. My dad has settled in very well and that’s a credit to all of the staff. I highly recommend Havenmere and want to thank each and every one of you.

I have been so impressed with the skills and kindness of the staff who have helped my brother get his love for life back after being very unwell. They have encouraged his love of gardening and music, and he has regained his confidence and sense of fun, and it is great to know he is being supported by such a caring team.

The Manager requested as much information as possible regarding my brother’s likes/dislikes/achievements etc. prior to his arrival, and his favourite CDS and DVDs were already awaiting him in his room. I was encouraged to bring pictures and ornaments from home to ensure that my brother felt embraced by memories. The accommodation is light, airy and clean and the attention to detail meticulous. The kindness, enthusiasm and patience shown by all members of staff is impressive and they go the extra mile for their residents, including my beloved brother, for which I am extremely grateful.

My sister has resided at Havenmere since 2009, being one of the first residents. She has a long-standing acquired brain injury and has complex needs. Havenmere is by far the best residential setting in which she has lived, particularly in respect of the understanding of her needs and the way in which she is supported. She has thrived under the care of the team at Havenmere and has achieved so much more than in other settings. The team there really do go 'the extra mile'. Despite me not being in a position to visit frequently I am always kept informed of relevant matters and am always consulted about key decisions. I am always impressed when visiting.

I hope he will be able to make Havenmere his forever home.

Well satisfied.