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Care Home Owned by Exemplar Health Care Services Ltd in North East Lincolnshire

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8.8 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Exemplar Health Care Services Ltd in North East Lincolnshire

Only the locations & reviews in North East Lincolnshire for Exemplar Health Care Services Ltd are showing below.

View the details of all 58 locations (with 483 reviews) owned by Exemplar Health Care Services Ltd

Exemplar Health Care Services Ltd Locations in North East Lincolnshire (1)

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1 Care Home owned by Exemplar Health Care Services Ltd in North East Lincolnshire
Havenmere

191 Pelham Road, Immingham DN40 1JP 

8.7 10 reviews
"My Dad was moved to Havenmere in March 2023 and since then has settled in really well. The care he receives is fantastic and all staff do…"   Read all 10 reviews
Location Type Care Home

Havenmere supports adults living with complex needs arising from mental health, neurological, and physical health conditions. The purpose-built home has 38 en-suite bedrooms across four units - Clyfton, Bridgeway, Mayflower, and Pilgrim - each with… Read more about Havenmere

  • Care Provided
  • Long Term/Permanent
  • Nursing Care
  • Dementia Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 38 Rooms

Exemplar Health Care Services Ltd Reviews in North East Lincolnshire (10)

8.8

Exemplar Health Care Services Ltd has a Group Review Score of 8.8 (8.812) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exemplar Health Care Services Ltd must have a Review Score.

Overall Experience
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Date Published
  • 10
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Reviewer Connection to Exemplar Health Care Services Ltd
  • 3
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  • 1
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  • 1
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  • 1
Review of

Havenmere

from Gary S (Son of Resident) published on 23 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff showed not just care and understanding but genuine warmth towards my mother, going above any care she had previously received, not only attending to her needs but trying to get mother to integrate with others and maintain a normal way of life.
This was lead by management, health workers
and carers.
Reply from Amy Preston, Marketing and Design Officer at Havenmere
Thank you for taking the time to leave a review for Havenmere. It's always great to hear that the loved ones of our residents are happy with our care and support! We'll share your feedback with the…read more
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Review of

Havenmere

from Lisa L (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was moved to Havenmere in March 2023 and since then has settled in really well. The care he receives is fantastic and all staff do their very best to ensure Dad is stimulated and included in any activities taking place. Whenever I visit I'm made to feel very welcome and I feel able to chat
with the staff regarding Dad's care at any time, nothing is too much trouble. I'm involved in, and kept fully up to date with, any decisions regarding Dad's care. It is really comforting to know that Dad is being well looked after and also treat with the utmost care and respect at a time in his life when he can't speak up for himself. Thank you all so much!
Reply from Amy Preston, Marketing and Design Officer at Havenmere
Thank you for such a lovely a review. It's always great to hear that the loved ones of our residents are happy with our care and support! We'll make sure your kind words are passed on to the team.
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Review of

Havenmere

from M R (Wife of Resident) published on 10 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since moving to Havenmere both my husband and our family have been treated with the utmost care and respect. The staff have endeavored to make the transition as stress-free and calm as possible. The care that my husband receives is amazing. Any query or concern that I have had, has been addressed promptly
and courteously. The staff from management down are welcoming to visitors at any time. I really appreciate that I am consulted and involved in my husbands care and I am kept informed of his progress. Thank you!
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Review of

Havenmere

from D R (Daughter of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was a resident on Mayflower unit for approx. 15 months until she got sectioned under mental health act. I cannot fault the care, the compassion, the love, the dedication all the staff gave not only to my mum but also to me. The emotional support especially by two certain carers was above and
beyond. I will be forever grateful. 100% recommend.
Reply from Jenna Wood, Marketing Manager at Havenmere
Thank you for your kind words and for sharing your experience. We're pleased to hear that our team on Mayflower Unit provided compassionate care and support to both your mum and yourself. Your…read more
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Review of

Havenmere

from J G (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m very happy with the care that my dad is receiving from Havenmere. I now have peace of mind that he is in a safe environment. The staff are lovely and always willing to give me the time if I need to discuss anything. Sometimes when I ring, they say he’s gone out for the morning, which is lovely to
hear. My dad has settled in very well and that’s a credit to all of the staff. I highly recommend Havenmere and want to thank each and every one of you.
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Review of

Havenmere

from Sue C (Sister of Resident) published on 8 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed with the skills and kindness of the staff who have helped my brother get his love for life back after being very unwell. They have encouraged his love of gardening and music, and he has regained his confidence and sense of fun, and it is great to know he is being supported by
such a caring team.
Reply from Hannah Blundell, Havenmere Home Manager at Havenmere
Thank you very much for your kind words about our home. I will make sure to pass these words on to your brother’s Care Team. It’s our pleasure to support your brother – and we love seeing him happy…read more
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Review of

Havenmere

from Helen E (Sister of Resident) published on 26 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Havenmere have tended my brother with enormous care and compassion since his sudden ill health a few months ago. It took a while to get him the care he needed, but I am 100% certain that he is at last in the very best place for his condition. My brother has responded so well to the exemplary
care provided by all staff members - without exception - and that is testament not only to their expertise but also to the fact that they go the extra mile to provide care focussed on him as an individual – no ‘one size fits all’ provision here.
The Manager requested as much information as possible regarding my brother’s likes/dislikes/achievements etc. prior to his arrival, and his favourite CDS and DVDs were already awaiting him in his room. I was encouraged to bring pictures and ornaments from home to ensure that my brother felt embraced by memories. The accommodation is light, airy and clean and the attention to detail meticulous. The kindness, enthusiasm and patience shown by all members of staff is impressive and they go the extra mile for their residents, including my beloved brother, for which I am extremely grateful.
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Review of

Havenmere

from David B (Brother of Resident) published on 9 July 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My sister has resided at Havenmere since 2009, being one of the first residents. She has a long-standing acquired brain injury and has complex needs. Havenmere is by far the best residential setting in which she has lived, particularly in respect of the understanding of her needs and the way in which
she is supported. She has thrived under the care of the team at Havenmere and has achieved so much more than in other settings. The team there really do go 'the extra mile'. Despite me not being in a position to visit frequently I am always kept informed of relevant matters and am always consulted about key decisions. I am always impressed when visiting.
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Review of

Havenmere

from David B (Father of Resident) published on 30 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The resident has been staying with you for over 16 weeks now and he has changed beyond any expectation, his temper and aggression have reduced, he actually seems to like to get involved in some of the activities you arrange, this has been unheard of before.
Compared with all the other homes I have
visited when looking for somewhere for him to go to, Havenmere comes out top of the list on all sections, his room is brilliant, he seems to like the food, he thinks the staff are very good at what they do.
I hope he will be able to make Havenmere his forever home.
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Review of

Havenmere

from Maureen L (Husband of Resident) published on 4 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The review was very good and everything we asked about was given in detail.
Well satisfied.
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Awards / Recognitions (4)

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