Care Homes Owned by Exemplar Health Care Services Ltd in Tyne & Wear

A place to call home , where people are genuinely cared for and treated like family by everyone . I know Hylton Grange has only been open 3 years but unlike other places they are constantly keeping the home updated adding personal touches all focused around the people who live there , young and old The garden area is a pleasant space and the cleanliness of the home is excellent . As a visitor you are always made to feel welcome by everyone there as they understand how upsetting it can be as a visitor .The staff are amazing even with challenging individuals and you can see they really do care which is all you want for your loved ones to be well cared for and safe which gives you peace of mind . Hylton Grange is a first class example of how all care homes should be . Thank you everyone for what you do on a day to day basis

my gran moved to Hylton at the end of last year I have never seen her so content a settled. it is a pleasure to see her so happy and as a family it gives us reassurance to know she is well looked after when we cant allways be there

My brother is always cared for in an exemption manner. Ever since he went to Hylton Grange, he has become a different mind. His health has improved he is eating more and has even started chatting away more than ever did. The nurses are extremely friendly and very caring.

The premises are maintained to a very high standard and are suitable for patients with mental health issues who are located in their own ensuite rooms on their own floor. The staff in their entirety treat all residents with incredible understanding and empathy. The in house kitchen provides meals throughout the day and if a resident misses a sitting then their meal will served at a later time. There is also a smoking area in the rear garden which can be easily accessed throughout the day. The most impressive aspect of Tyne Grange is without doubt the competence of the staff and this applies to cleaners, carers, nurses, and administrators.

My wife has been in care at Tyne Grange for two years. The care and support from all of the staff from admin to management can not be faulted. Also support for myself has been excellent. This has helped my wife towards recovery. Tyne Grange can not be faulted.

What can I say about Hylton Grange other than excellent. The staff make a care home and the staff here, from the management team to the cleaning staff treat the residents with respect, dignity and a caring nature. They are all friendly and supportive to relatives. Aesthetically it's the nicest home I've been in. Lovely surroundings, big rooms, nicely decorated. I'm very choosy when it comes to my husband's care but I never regretted choosing Hylton Grange. Thank you to the manager and the team.

My brother came to Tyne Grange approximately 4 years ago after spending quite a long time in hospital and the management and staff have always shown him dignity and respect, compassion, responsive care, and support and well-being. The principles of life are to make my brother feel human again but take the time and recognise individuals and prioritise and support physical, emotional, and social needs and offer a wide range of activities for residents at home and outside. Also, good quality food choices and options about where to eat meals. Fast and easy access to health professionals, such as GPs and dentists etc. Tyne Grange is a very unique care home which makes sure any cultural, religious or lifestyle needs are met. Offer a safe, clean, and comfortable environment, with trained staff who provide personalised care and support and who always work well as a team. All the staff are very approachable, including managers and I'm so glad to have my brother there in their care.

The staff always tell me like it is. I always know what is going on.

Since my daughter has been staying at Hylton Grange she has been given lots of support and encouragement. The staff are all very friendly and approachable which I find very helpful.

Everybody is quick to complain when things go wrong or they have had bad service, but nobody says thank you. I`ve been in many care homes that I wouldn't leave my shoe print in, let alone a compliment, however, here at Tyne Grange, things are very different and the staff - all the staff (day and night) are really, really good and attentive. However, one sticks out more than most as she hasn`t done care before and she is so kind and lovely and looks after me so well. She sees what needs doing to me before I know myself, she knows my likes and dislikes and checks up on me just about every 5 minutes. I didn't feel very well this afternoon and she went quickly to the nurse asking her to check on me, as I was nodding off with my head down. She was so concerned, she was just about in tears she's one in a million.

I moved to Tyne Grange at the end of September 2020. I think this is the best move I could have made. The staff were very welcoming and continue to be caring, trusting and supportive every day. They are simply fantastic! All the staff from management to domestics and the therapy team work together to make "every day better" for me and have helped me change my life for the better. I feel listened to and heard for the first time. I have a lovely big room that I have personalised, I'm able to follow my interests and hobbies at anytime and I'm supported and encouraged to do this. Team Tyne Grange are simply my people.

Our daughter moved into Tyne Grange in April after a very emotional year. From our first contact with the manager and her deputy, we have been overwhelmed with the kindness, caring and highly professional approach to making sure everything was just right for her. Every single member of staff we have dealt with have been truly amazing, going above and beyond our expectations. The welcome, even at our first visit, was warm, reassuring and whilst emotional at times, we never felt rushed and no question/S went unanswered. We received so much help in navigating assessments, which were invaluable to us and our daughter. Every member of staff wanted to get to know our daughter as well as ourselves to ensure she was going to receive a care package that was centred around her and her needs. Everyone has a smile at all times, I never thought you could find a home that didn’t feel like a care home full of such kind compassionate and caring staff. Our daughter said she feels so lucky every day.

My sister has been a resident at Tyne Grange since it opened last year. She has progressed beyond our expectations, and this is due to the staff team at Tyne Grange being so good with her - they have been compassionate with excellent communication, and despite the challenges that the pandemic has brought, have always gone above and beyond to keep me informed how she is. The environment there is amazing, but it’s the staff that are the best.