Care Homes Owned by Exemplar Health Care Services Ltd in Tyne & Wear

I've been in. Lovely surroundings, big rooms, nicely decorated. I'm very choosy when it comes to my husband's care but I never regretted choosing Hylton Grange. Thank you to the manager and the team.

the time and recognise individuals and prioritise and support physical, emotional, and social needs and offer a wide range of activities for residents at home and outside. Also, good quality food choices and options about where to eat meals. Fast and easy access to health professionals, such as GPs and dentists etc. Tyne Grange is a very unique care home which makes sure any cultural, religious or lifestyle needs are met. Offer a safe, clean, and comfortable environment, with trained staff who provide personalised care and support and who always work well as a team. All the staff are very approachable, including managers and I'm so glad to have my brother there in their care.

are really, really good and attentive. However, one sticks out more than most as she hasn`t done care before and she is so kind and lovely and looks after me so well. She sees what needs doing to me before I know myself, she knows my likes and dislikes and checks up on me just about every 5 minutes. I didn't feel very well this afternoon and she went quickly to the nurse asking her to check on me, as I was nodding off with my head down. She was so concerned, she was just about in tears she's one in a million.

make "every day better" for me and have helped me change my life for the better. I feel listened to and heard for the first time. I have a lovely big room that I have personalised, I'm able to follow my interests and hobbies at anytime and I'm supported and encouraged to do this. Team Tyne Grange are simply my people.

dealt with have been truly amazing, going above and beyond our expectations. The welcome, even at our first visit, was warm, reassuring and whilst emotional at times, we never felt rushed and no question/S went unanswered. We received so much help in navigating assessments, which were invaluable to us and our daughter. Every member of staff wanted to get to know our daughter as well as ourselves to ensure she was going to receive a care package that was centred around her and her needs. Everyone has a smile at all times, I never thought you could find a home that didn’t feel like a care home full of such kind compassionate and caring staff. Our daughter said she feels so lucky every day.

have always gone above and beyond to keep me informed how she is. The environment there is amazing, but it’s the staff that are the best.