Exemplar Health Care Services Ltd in Merseyside | 5 Care Homes

Review of
Roseside
from Janet C (Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

The unit that I am residing which is tulip is run very well and the senior is very well organized and I have no worries when she is on shift. I have been here for 1 year and it has been a mostly positive experience

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Review of
Roseside
from Helen D (Sister of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

Our brother has been in Roseside for eighteen months, we are still amazed at the high level of care he receives. All staff are so friendly, helpful we feel go above and beyond. The senior team leaders do a brilliant job (especially two specific staff members).
Cant thank all the staff enough, we would

highly recommend Roseside.
Thank you to all the staff for the support you give to our brother.

Reply from Liz Butterworth, Manager at RosesideThank you so much for your review!
We're grateful for your kind words and are so glad to hear that your brother has had such a positive experience with us.
It's wonderful to know that the care and support he receives has made a difference, and we'll be sure to pass on your thanks to the team, especially those senior staff members who have stood out.
Thank you for trusting us - we're honoured to be part of your brother's care journey.

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Review of
Fernwood
from Michelle S (Daughter of Resident) published on 25 November 2025 Submitted via Website • Report

Overall Experience

My dad moved into Fernwood care home in December 2024.
The day my dad moved into Fernwood I knew he was going to ok and well looked after.
The home is a beautiful place, so comfortable, so relaxed and spotless.
My dad is well looked after, the staff at Fernwood go above and beyond.
When we visited

dad we feel like we are visiting him at home.
We as a family are totally reassured that dad is fine and he is totally relaxed in himself.
All the staff at Fernwood are angels and we can't thank them enough for all the do for dad.

Reply from Jo Hemmingway, Marketing and Communications Officer at FernwoodDear Michelle, thank you for taking the time to leave a review. We're glad to hear that you're happy with the care and support from the team at Fernwood. We'll pass on your kind words to the team!

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Review of
Roseside
from G R (Sister of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

Since our brother moved to this home we cannot believe the high level of care and support he receives on a daily basis.
Every member of staff we have met are so friendly, not only to our brother but family members too.
He has been in other homes however Roseside, we feel, is above and beyond.of

what weve experienced in the past.
The staff are so kind and attentive, nothing is too much trouble. Plus its immaculate and the food always looks lovely.
We cant thank all the staff enough and would highly recommend this home.

Reply from Chloe Woodhall, Digital Marketing Manager at RosesideThank you so much for your lovely review. We're so glad to hear our colleagues are friendly and kind, and about how immaculate Roseside is! We'll be sure to pass your comments on to them.

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Review of
Edgewater
from Tracey W (Sister of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

My review relates to more than October 2025.
Mark, my brother, has been very poorly and was in hospital for weeks.we as a family we're asked to attend the hospital to say our last goodbyes on a few occasions.i requested that he go back to Edgewater as I knew he would get back to as healthy as he could

be.the manager and staff have worked miracles with mark he was on a syringe driver when he got took back to the home and wasn't weight bearing or eating much they worked with mark and they have been amazing Mark is now up and about on his own walks with a frame.he is now back to going out to play pool bowling and is in good spirit everytime we visit.Mo one of the staff arrange for mark to visit our mum she is now in a care home.it made all the difference to Mark and mum to see each other these acts we cant thank them enough.mark would not be here today if it wasn't for the manager accepting him back and the staff determination thank you all Tracey x

Reply from Ed Jones, Marketing and Events Officer at EdgewaterHello, thank you for taking the time to leave your review. We're very pleased to hear your feedback on Edgewater, as well as the management and colleagues here and how they've been so supportive. We're so proud of Mark's achievements and we all wish him all the best with his future!

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Review of
Brook View
from Cherryl S (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report

Overall Experience

My review is a general review, not pertaining to a specific date or event. My visits to mum are always met with smiles from all staff members I see. I have a good relationship with everyone and they always take time to say hello, ask after my young son, give me updates on mum and offer me a coffee!
Mum

is very settled at Brook View. I see how much she is well cared for - which is very reassuring for me.

Reply from Lauren Hallas, Marketing and Communications Officer at Brook ViewHello, thank you for taking the time to leave a review for Brook View. We're pleased to hear your feedback and glad to hear that your mum is settled in her home. We'll make sure to pass your words on to the rest of the team!

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Review of
Kavanagh Place
from C Z (Niece of Resident) published on 23 December 2024 Submitted via Postal Card • Report

Overall Experience

Upon arrival the place was immaculately clean and fresh smelling, my Aunty was bathed, dressed, and looking a lot better than the other care homes had her - smelling of urine, faeces, and big scabs everywhere. My Aunty is well looked after here. The staff are very helpful and welcoming. Nothing is too

much trouble for them.

Reply from Jo Hemmingway, Marketing and Communcations Officer at Kavanagh PlaceThank you for taking the time to leave a review. We're glad to hear that you're happy with the care and support the team are providing for your Aunty, we hope she's settling in well into her new home.

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Review of
Kavanagh Place
from C D (Brother of Resident) published on 4 July 2024 Submitted via Postal Card • Report

Overall Experience

My sister is being nursed at Kavanagh for around 2 years. Not many people could care for her due to not understanding the condition. Kavanagh nursing staff have cared for my sister so well. Staff help me maintain a relationship with my sister and also get me involved in activities. I am always made

to feel welcome. They are the best people in the world.

Reply from Jo Hemmingway, Marketing and Communications Officer at Kavanagh PlaceThank you for taking the time to leave a review. Your kind words truly mean so much to hear. We'll pass this on to the team at Kavanagh Place - I'm sure it'll make their day!

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Review of
Kavanagh Place
from J G (Brother of Resident) published on 11 June 2024 Submitted via Postal Card • Report

Overall Experience

It has been wonderful to see how settled my brother is. He is like a different person compared to when he first came to the unit. I am so happy with the care he receiving and the extra activities that he is involved in. His quality of life has improved dramatically. Thank you to all the staff for all

you do, angels you are. Thanks Strawberry Fields Unit.

Reply from Lauren Hallas, Marketing and Communications Officer at Kavanagh PlaceHello, thank you for your kind review of Kavanagh Place and Strawberry Fields Unit. We're overjoyed to hear your feedback and we'll be sure to pass it on to the team!

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Review of
Brook View
from R H (Friend of Resident) published on 21 May 2024 Submitted via Postal Card • Report

Overall Experience

When visiting my friend, I am always greeted with smiling faces from staff. It is always clean and tidy and I feel very comfortable visiting.

Reply from Lauren Hallas, Marketing and Communications Officer at Brook ViewThank you for your kind review of Brook View, we're glad that you have pleasant visits and I'll pass your comments on to the team!

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Review of
Fernwood
from L B (Wife of Resident) published on 22 April 2024 Submitted via Postal Card • Report

Overall Experience

My husband was in Fernwood for respite last two weeks in March. He has a severe brain injury and mobility problems. He was treated with exceptional care. I cannot praise the staff so much. From the cleaners, physio, nurses. All so lovely he was given the absolute best of care. Will definitely use Fernwood

again I highly recommend this care home.

Reply from Jo Hemmingway, Marketing and Communications Officer at FernwoodThank you so much for taking the time to leave a review for Fernwood. We're very glad to hear that your husband was well looked after during his respite. The team will be very happy to see him once again.

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Review of
Edgewater
from M L (Daughter-in-law of Resident) published on 14 March 2024 Submitted via Postal Card • Report

Overall Experience

Truly grateful to all the staff at Edgewater who went above and beyond. the care that was not only shown to their patient but to us as a family was truly overwhelming. We will be forever grateful for the memories we were able to create as a family. Exceptional care home.

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Review of
Roseside
from Nicola R (Daughter-in-law of Resident) published on 14 March 2024 Submitted via Website • Report

Overall Experience

Dad has been in Roseside for a short time but he has settled in great. Workers are attentive, caring and welcoming. The home is spotless, homely and inviting. So far so good, nothing negative to say and would be happy for this to be my dad's long-term placement. Thank you to the whole team!

Reply from Jo Hemmingway, Marketing and Communications Officer at RosesideDear Nicola, thank you for taking the time to leave a review. It's great to hear that your dad is settling in well at Roseside and he's being well looked after. I'll be sure to pass on your kind words to the team!

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Review of
Roseside
from Pamela S (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report

Overall Experience

Excellent service, lovely carers and the care they give are the best, my dad has come on in leaps and bounds and he loves the food and has choices on the menu, has a beautiful room and the home itself is immaculate and the decor is modern and bright. The family visit regularly and were always made welcome

so overall I give it 10/10.

Reply from Jenna Wood, Marketing Manager at RosesideThanks for taking the time to leave a review. It's great to hear that your dad is making great progress here and that you're always made to feel welcome. I'll pass on your review to the team - they'll be thrilled.

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Review of
Roseside
from Samantha S (Granddaughter of Resident) published on 13 March 2024 Submitted via Website • Report

Overall Experience

They have friendly staff, the place is clean and tidy seems like it’s run quite well, since my grandad has moved into Roseside he seems to have come on well and seems to enjoy it, he said the food is really nice and enjoys that too.

Reply from Jenna Wood, Marketing Manager at RosesideThank you for taking the time to leave a review. We're so glad to hear that your Grandad is enjoying living at Roseside. The team will be thrilled to hear this.

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Review of
Edgewater
from J T (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report

Overall Experience

My father recently moved to Edgewater, what an excellent service. There is a noticeable improvement in my father since he moved here. The staff are very friendly and helpful and you can definitely tell they are committed to their jobs and learning. The staff are specially trained to support those with

an acquired brain injury. The accommodation is clean and tidy and the ward environments offer low stimulation with an activity ward separate. It is a real shame that these providers are few and far between and that there aren’t more of them across the country.

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Review of
Edgewater
from Joanne S (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report

Overall Experience

My father has been a resident of Edgewater and I live 250 miles away. The guest room can be booked with the manager. It has a sofa bed for sleeping for two. There is an ensuite wetroom and the room is wheelchair accessible and beautifully decorated. It has underfloor heating! There is a shared kitchen

with a microwave, kettle, toaster, fridge and water fountain. The room has wifi. The room is below the resident's room. I was made welcome by all the staff I met. I was easily able to see my father. Thank you so much.
Outings: my father loves going out and about. I joined him on outings for shopping where he bought himself Christmas socks and cards and warm gloves. Another trip was along the promenade and then to a coffee shop for drinks, biscuits and chat. The carers pushed wheelchair users, everybody had a great time and my father was so well looked after. The staff are so very kind and caring at Edgewater. Dad is 92!

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Review of
Edgewater
from Jane P (Wife of Resident) published on 31 October 2023 Submitted via Postal Card • Report

Overall Experience

Both my husband and I have been made very welcome. Nothing is too much trouble for the staff, and all his needs are being met. I feel contended that he is safe and they understand all his complex medical needs. It's a thoroughly lovely home-from-home.

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Review of
Kavanagh Place
from Zoe M (Wife of Resident) published on 30 October 2023 Submitted via Website • Report

Overall Experience

Words cannot express my gratitude to the staff who care for my husband. He has complex needs and is treated with such care and respect. The staff all go out of their way to support him make him feel at home and treat him like a friend. They are fabulous. Thank you.

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Review of
Edgewater
from Margaret G (Sister of Resident) published on 5 June 2023 Submitted via Postal Card • Report

Overall Experience

This is a fantastic place with wonderful staff who make the residents feel at home. The staff all seem to enjoy their work in this lovely care home, which also makes it feel very homely.

Reply from Jo Hemmingway, Marketing and Communication Officer at EdgewaterDear Margaret, thank you so much for taking the time to leave your review. We're very proud of our new home in Wallasey. The team have done a wonderful job, and we agree, Edgewater is a lovely place to live and work! We'll make sure your kind words are passed on. Thanks.

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Care Homes Owned by Exemplar Health Care Services Ltd in Merseyside

Exemplar Health Care Services Ltd Locations in Merseyside (5)

Exemplar Health Care Services Ltd Reviews in Merseyside (35)

Roseside

Roseside

Fernwood

Roseside

Edgewater

Brook View

Kavanagh Place

Kavanagh Place

Kavanagh Place

Brook View

Fernwood

Edgewater

Roseside

Roseside

Roseside

Edgewater

Edgewater

Edgewater

Kavanagh Place

Edgewater

Awards / Recognitions (4)

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