Exemplar Health Care Services Ltd in Merseyside | 5 Care Homes

Review of
Brook View
from Cherryl S (Daughter of Resident) published on 1 August 2025 Submitted via Website • Report

Overall Experience

My review is a general review, not pertaining to a specific date or event. My visits to mum are always met with smiles from all staff members I see. I have a good relationship with everyone and they always take time to say hello, ask after my young son, give me updates on mum and offer me a coffee!
Mum

is very settled at Brook View. I see how much she is well cared for - which is very reassuring for me.

Reply from Lauren Hallas, Marketing and Communications Officer at Brook View

Hello, thank you for taking the time to leave a review for Brook View. We're pleased to hear your feedback and glad to hear that your mum is settled in her home. We'll make sure to pass your words on…read more

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Review of
Kavanagh Place
from C Z (Niece of Resident) published on 23 December 2024 Submitted via Postal Card • Report

Overall Experience

Upon arrival the place was immaculately clean and fresh smelling, my Aunty was bathed, dressed, and looking a lot better than the other care homes had her - smelling of urine, faeces, and big scabs everywhere. My Aunty is well looked after here. The staff are very helpful and welcoming. Nothing is too

much trouble for them.

Reply from Jo Hemmingway, Marketing and Communcations Officer at Kavanagh Place

Thank you for taking the time to leave a review. We're glad to hear that you're happy with the care and support the team are providing for your Aunty, we hope she's settling in well into her new home.

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Review of
Roseside
from Gemma R (Sister of Resident) published on 5 September 2024 Submitted via Website • Report

Overall Experience

The service that Roseside provides to our brother is well beyond our expectations. Nothing is too much trouble for them.
They are always so kind and welcoming. We would highly recommend to others. We cannot thank the team enough for doing a brilliant job.

Reply from Jenna Wood, Marketing Manager at Roseside

Thank you so much for your kind words. It's lovely to hear that the care provided at Roseside has exceeded your expectations. Our team strives to ensure that everyone feels welcome and that families…read more

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Review of
Kavanagh Place
from C D (Brother of Resident) published on 4 July 2024 Submitted via Postal Card • Report

Overall Experience

My sister is being nursed at Kavanagh for around 2 years. Not many people could care for her due to not understanding the condition. Kavanagh nursing staff have cared for my sister so well. Staff help me maintain a relationship with my sister and also get me involved in activities. I am always made

to feel welcome. They are the best people in the world.

Reply from Jo Hemmingway, Marketing and Communications Officer at Kavanagh Place

Thank you for taking the time to leave a review. Your kind words truly mean so much to hear. We'll pass this on to the team at Kavanagh Place - I'm sure it'll make their day!

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Review of
Kavanagh Place
from J G (Brother of Resident) published on 11 June 2024 Submitted via Postal Card • Report

Overall Experience

It has been wonderful to see how settled my brother is. He is like a different person compared to when he first came to the unit. I am so happy with the care he receiving and the extra activities that he is involved in. His quality of life has improved dramatically. Thank you to all the staff for all

you do, angels you are. Thanks Strawberry Fields Unit.

Reply from Lauren Hallas, Marketing and Communications Officer at Kavanagh Place

Hello, thank you for your kind review of Kavanagh Place and Strawberry Fields Unit. We're overjoyed to hear your feedback and we'll be sure to pass it on to the team!

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Review of
Brook View
from R H (Friend of Resident) published on 21 May 2024 Submitted via Postal Card • Report

Overall Experience

When visiting my friend, I am always greeted with smiling faces from staff. It is always clean and tidy and I feel very comfortable visiting.

Reply from Lauren Hallas, Marketing and Communications Officer at Brook View

Thank you for your kind review of Brook View, we're glad that you have pleasant visits and I'll pass your comments on to the team!

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Review of
Fernwood
from L B (Wife of Resident) published on 22 April 2024 Submitted via Postal Card • Report

Overall Experience

My husband was in Fernwood for respite last two weeks in March. He has a severe brain injury and mobility problems. He was treated with exceptional care. I cannot praise the staff so much. From the cleaners, physio, nurses. All so lovely he was given the absolute best of care. Will definitely use Fernwood

again I highly recommend this care home.

Reply from Jo Hemmingway, Marketing and Communications Officer at Fernwood

Thank you so much for taking the time to leave a review for Fernwood. We're very glad to hear that your husband was well looked after during his respite. The team will be very happy to see him once…read more

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Review of
Edgewater
from M L (Daughter-in-law of Resident) published on 14 March 2024 Submitted via Postal Card • Report

Overall Experience

Truly grateful to all the staff at Edgewater who went above and beyond. the care that was not only shown to their patient but to us as a family was truly overwhelming. We will be forever grateful for the memories we were able to create as a family. Exceptional care home.

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Review of
Roseside
from Nicola R (Daughter-in-law of Resident) published on 14 March 2024 Submitted via Website • Report

Overall Experience

Dad has been in Roseside for a short time but he has settled in great. Workers are attentive, caring and welcoming. The home is spotless, homely and inviting. So far so good, nothing negative to say and would be happy for this to be my dad's long-term placement. Thank you to the whole team!

Reply from Jo Hemmingway, Marketing and Communications Officer at Roseside

Dear Nicola, thank you for taking the time to leave a review. It's great to hear that your dad is settling in well at Roseside and he's being well looked after. I'll be sure to pass on your kind words…read more

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Review of
Roseside
from Pamela S (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report

Overall Experience

Excellent service, lovely carers and the care they give are the best, my dad has come on in leaps and bounds and he loves the food and has choices on the menu, has a beautiful room and the home itself is immaculate and the decor is modern and bright. The family visit regularly and were always made welcome

so overall I give it 10/10.

Reply from Jenna Wood, Marketing Manager at Roseside

Thanks for taking the time to leave a review. It's great to hear that your dad is making great progress here and that you're always made to feel welcome. I'll pass on your review to the team - they'll…read more

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Review of
Roseside
from Samantha S (Granddaughter of Resident) published on 13 March 2024 Submitted via Website • Report

Overall Experience

They have friendly staff, the place is clean and tidy seems like it’s run quite well, since my grandad has moved into Roseside he seems to have come on well and seems to enjoy it, he said the food is really nice and enjoys that too.

Reply from Jenna Wood, Marketing Manager at Roseside

Thank you for taking the time to leave a review. We're so glad to hear that your Grandad is enjoying living at Roseside. The team will be thrilled to hear this.

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Review of
Edgewater
from J T (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report

Overall Experience

My father recently moved to Edgewater, what an excellent service. There is a noticeable improvement in my father since he moved here. The staff are very friendly and helpful and you can definitely tell they are committed to their jobs and learning. The staff are specially trained to support those with

an acquired brain injury. The accommodation is clean and tidy and the ward environments offer low stimulation with an activity ward separate. It is a real shame that these providers are few and far between and that there aren’t more of them across the country.

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Review of
Edgewater
from Joanne S (Daughter of Resident) published on 8 December 2023 Submitted via Postal Card • Report

Overall Experience

My father has been a resident of Edgewater and I live 250 miles away. The guest room can be booked with the manager. It has a sofa bed for sleeping for two. There is an ensuite wetroom and the room is wheelchair accessible and beautifully decorated. It has underfloor heating! There is a shared kitchen

with a microwave, kettle, toaster, fridge and water fountain. The room has wifi. The room is below the resident's room. I was made welcome by all the staff I met. I was easily able to see my father. Thank you so much.
Outings: my father loves going out and about. I joined him on outings for shopping where he bought himself Christmas socks and cards and warm gloves. Another trip was along the promenade and then to a coffee shop for drinks, biscuits and chat. The carers pushed wheelchair users, everybody had a great time and my father was so well looked after. The staff are so very kind and caring at Edgewater. Dad is 92!

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Review of
Edgewater
from Jane P (Wife of Resident) published on 31 October 2023 Submitted via Postal Card • Report

Overall Experience

Both my husband and I have been made very welcome. Nothing is too much trouble for the staff, and all his needs are being met. I feel contended that he is safe and they understand all his complex medical needs. It's a thoroughly lovely home-from-home.

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Review of
Kavanagh Place
from Zoe M (Wife of Resident) published on 30 October 2023 Submitted via Website • Report

Overall Experience

Words cannot express my gratitude to the staff who care for my husband. He has complex needs and is treated with such care and respect. The staff all go out of their way to support him make him feel at home and treat him like a friend. They are fabulous. Thank you.

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Review of
Edgewater
from Margaret G (Sister of Resident) published on 5 June 2023 Submitted via Postal Card • Report

Overall Experience

This is a fantastic place with wonderful staff who make the residents feel at home. The staff all seem to enjoy their work in this lovely care home, which also makes it feel very homely.

Reply from Jo Hemmingway, Marketing and Communication Officer at Edgewater

Dear Margaret, thank you so much for taking the time to leave your review. We're very proud of our new home in Wallasey. The team have done a wonderful job, and we agree, Edgewater is a lovely place…read more

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Review of
Edgewater
from R T (Wife of Resident) published on 18 April 2023 Submitted via Website • Report

Overall Experience

Since my husband has moved to Edgewater, he has settled well with the support if staff. I have been made to feel very welcome. I feel very relived that his placement here is working well. It's always a worry when someone has to rely on care and I feel so happy he is here.

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Review of
Edgewater
from Caroline H (Resident) published on 28 February 2023 Submitted via Website • Report

Overall Experience

The staff are very polite. 100% good care. The food is brilliant.
My life has changed for the better since moving here.
I've been getting up every day, as I was unable to do this previously, due to physio and staff.

Reply from Lauren Hallas, Marketing and Communications Officer at Edgewater

Thank you so much for taking the time to leave a review for Edgewater. We're so pleased to hear about your experience and we're happy that you're settling in at the home. We'll pass your comments on…read more

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Review of
Edgewater
from E F (Sister of Resident) published on 14 February 2023 Submitted via Postal Card • Report

Overall Experience

Edgewater has a lovely calm atmosphere and is set up like a home-from-home (not clinical). My sister is well settled and happy here, always has lots of smiles for staff and is always presented as clean, tidy and well looked after. Staff are welcoming, friendly and helpful when visiting.

Reply from Jenna Wood, Marketing Manager at Edgewater

Thank you so much for your five-star review of Edgewater. We strive to provide a supportive and welcoming environment, so we're really glad to hear that you find the home to have a calm atmosphere and…read more

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Review of
Edgewater
from S C (Friend of Resident) published on 22 December 2022 Submitted via Website • Report

Overall Experience

My relative just moved into Edgewater. I had my first visit last weekend. What a beautiful place. The staff I met were friendly, reassuring and helpful, and I left feeling my relative was in good hands and will receive compassion and professional care. Thank you; it's a long time since I felt hopeful

for my relative.

Reply from Jo Hemmingway, Marketing and Communications Officer at Edgewater

Thank you so much for your kind review. We're really pleased to hear that the team at Edgewater are helpful and friendly. I'll pass your message on to the team. They will be delighted to receive this…read more

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Care Homes Owned by Exemplar Health Care Services Ltd in Merseyside

Exemplar Health Care Services Ltd Locations in Merseyside (5)

Exemplar Health Care Services Ltd Reviews in Merseyside (31)

Brook View

Kavanagh Place

Roseside

Kavanagh Place

Kavanagh Place

Brook View

Fernwood

Edgewater

Roseside

Roseside

Roseside

Edgewater

Edgewater

Edgewater

Kavanagh Place

Edgewater

Edgewater

Edgewater

Edgewater

Edgewater

Awards / Recognitions (4)

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