Care Homes Owned by Exemplar Health Care Services Ltd in Nottinghamshire

The care home has been a safe place for my brother for a few years now. He has settled well and has a good relationship with many of the staff. They keep trying to engage him in activities at every opportunity, despite his reluctance. They cater for his dietary needs and will make his favourite foods if need be. I am kept fully up to date with any care needs, health concerns and his finances, if they need altering. The staff keep me informed if ongoing concerns which I really do appreciate. He can be cheeky but the staff are aware of this and can have a laugh with him which is great to see. Thank you to all the staff x

Staff go above and beyond for my son. He's happy at Meadowcroft its the best he has ever been. Staff constantly try to encourage him to be more independant. Management are supportive and are very involved with the service users.

It gives me peace of mind when I'm not with my husband that he is very well looked after.

Meadowcroft seems to be a well-led, organised care establishment, a high score seems appropriate at all levels.

I left the meeting happy and positive!

In my opinion, this is one of the best care homes to place a relative or friend with complex needs. Nowhere is totally problem free, but I feel every effort is taken to make the best around in all departments. Top to bottom, keep it up, please!!

It isn't easy to accept that your partner of many years has to go into a care home, but unfortunately, this does happen purely for the care, support and safety they require. My husband has been in and out of hospitals and nursing homes, and Eastlands is the only one he has settled in. All the team members there are like an extended family now; they truly care about their residents. I personally wrote a letter to them before he was admitted there as to inform them of his likes/dislikes, also gave them a detailed history of his life so they were able to interact straight away with him, it worked. This is the first time in 17 months I have been settled. I can relax myself knowing he is in excellent hands. Thank you so much Eastlands (Robins Unit).

I was very impressed with the environment my friend lives in. It feels so homely when you walk in. Staff were very friendly and helpful especially the new manager. Staff always try to encourage people to take part in activities and there is always plenty of choices.

Exceptional care and wonderful staff. Recent illness for my relative meant that the staff and management were there for them 24 hours and we cannot thank them enough. Positive, calm and caring. Amazing!

When my friend first came in he was in a bad way. Your staff have done a fantastic job at getting him mobile, a little more self-sufficient and so much happier. This doesn't happen unless you have a fantastic team and it shows. I was worried about him initially but the staff here has given me no doubts whatsoever that he is in the right place. During my first visits, my friend couldn't stand on his own, couldn't hold a conversation and was a shell of his former self, now I can see a glimmer of the person he used to be return.

I find Eastlands Care Home to be kept extremely clean all needs of the service users are met by dedicated staff who show genuine care and understanding with a fun and friendliness that the service users appear to enjoy. Visitors to family members are made welcome and are kept well informed regarding their family. I personally have high regard for the staff and would recommend Eastlands Care Home to families who are looking for a placement for a loved one.

Thank you everyone.

Always able to discuss issues with the staff. They take on board any concerns. Care is very good and support is excellent. Medical issues are always dealt with urgently and efficiently by senior staff and nurses.

My father moved into Eastlands a few months ago. Right from the start, everyone has been so helpful, kind and caring, ensuring Dad has been treated with dignity, respect and consideration. The care and nursing staff have been fantastic with Dad, they are professional, calm and caring but always have time to chat and join in with some fun. The communal rooms are well decorated and homely but attention has been paid to safety. Everywhere is clean and fresh, the cleaning staff take great pride and care in their work. The units feel like big families and Dad is very happy, for this I thank each and every one of you from the bottom of my heart.

Since my dad was admitted in December, me and my family have been very happy with the care provided. All the staff are friendly and helpful, from the carers to the administration staff, they all assist wherever possible and do it with a smile and a positive attitude. Dad settled very quickly, which we were not expecting due to past experiences. I think this is a reflection of the home and the staff and how much care, effort, and hard work they put in, day in and day out.

The home is clean and the care persons are pleasant and helpful but there are virtually always nurse and care staff shortages. The turnover of staff indicates something is not right. Too many bad chiefs and not enough Indians. The 9-5 people seem not to care or interact with relatives. Six managers in a very short period of time. Please appoint someone who knows and cares about the place, not just themselves.

My son has benefited from a dedicated and extremely caring staff at Pathways. He has come on so well and settled into his life there. It gives me, his father, confidence knowing he is looked after well.

Things need getting on top of from time to time, but the manager and staff are all willing to help to put things right. Most of the time I can sleep contented knowing my brother is getting well looked after.