Care Homes Owned by Exemplar Health Care Services Ltd in West Midlands

As a family, we feel very reassured knowing Dad is in such caring hands. We are extremely grateful to the whole team at Otterburn for everything they do for him.

A big heartfelt thank you to all of you for ongoing patience snd understanding as well as friendship and a listening ear always.

The care home provides residents with the best lovely staff and care. Facilities are very good too. Always treat everyone with the best care and respect; residents and the families.. Always willing to help when needed.

Over the past few weeks I have visited the home several times and will continue to do so in the coming weeks. During these visits, Shire Oaks Court has felt like a very positive and welcoming environment where the complex needs of the people living there are clearly supported. The staff are friendly and accommodating, and it is really nice to see the way individual needs are recognised and cared for. It is also great to see the variety of activities available, giving residents lots of opportunities to take part in things they enjoy.

My son was critically injured in a road traffic hit and run incident in November 2022 and has been recovering since, in hospital, a care home, a rehab centre, and then we found Shire Oaks Court Care Home. He's 34 years old, and we feel Shire Oaks accommodates him and his needs. Socially, he is ready to enjoy doing things with Aid, cinema, bowling, cooking, reading, music, and food experiences out in restaurants. The home is comfy, well-staffed and friendly.

care for her to a very high standard but they genuinely care for her with all their hearts x it gives me great comfort to know this x Otterburn is a clean and happy place to be living in and I thank all the people who care so well for my friend x it is so reassuring

The staff are all really caring to my husband and myself and I cannot fault them. Lovely atmosphere and no bad smells. The manager and office staff are great too and everyone is so friendly. They let me know straightaway of any incidents that may happen either in the home or to my husband. I like it that you can visit anytime of day and night and that there is always a nurse on 24 hours. I would recommend this home to anyone. Thank you for all you do.

Best place.

My husband said the food was really good and good qaulity. Management took the time to show me around and answer any questions. Would happily recommend.

Thank you so much to the two staff who organised and were present by driving and supporting him on this particular trip.

My husband was a resident at Maypole Grove for 2 years and left 3 weeks ago. He was placed here because of his complex needs including a tracheotomy. He was well cared for and because of the GP's weekly visits any infections or problems were caught early which probably avoided hospital stays. In the last year he also received regularly physio which was a great help. We will both have lasting fond memories of the people we met during his stay.

My sister and I will always be grateful for the way that Mum was looked after.

My dad has been here for a few weeks after a long period in hospital, he has very challenging behaviour due to his complex medical needs. The staff have been fantastic in helping Dad to settle, treating him with care and dignity, nothing is too much trouble for them. The home is very clean, the choice of meals is very good, residents can choose what they like, Dad has had the opportunity to go out with the activity team on the mini bus which he has enjoyed. A lovely welcome awaits family when you visit.

My uncle has always looked clean, well and cared for. Always seems to be in good spirits when I come to visit. Quality of care has been excellent as seen visibly.

We would definitely recommend Otterburn. No complaints find us.

Since my mum came to Otterburn she, I believe, has had the utmost care that she needs. The staff are friendly and cater to mums every need. One of my gripes is the telephone on her ward; it's hardly answered. There should be more phones available, also at times the communication between myself and 'some staff' isn't met.

My husband was in Blackmoor Care Home for 2 weeks respite. This was the first time that he had been away from home so it was an anxious time for both of us but the staff were so welcoming and he settled straight away. I would like to thank all of the staff for the exceptional care that my husband received during his stay

I am happy to visit my brother in Shire Oaks Court it has a friendly atmosphere. Staff are friendly and respectful there are plenty of activities on offer to residents. The food is very good. The cleanliness of the home is excellent. The laundry facilities are very good. All staff interact with the residents.

I would not hesitate to recommend Blackmoor Care Home.

Thank you all so very much.