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Care Homes Owned by Exemplar Health Care Services Ltd in West Midlands

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8.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Exemplar Health Care Services Ltd in West Midlands

Only the locations & reviews in West Midlands for Exemplar Health Care Services Ltd are showing below.

View the details of all 59 locations (with 529 reviews) owned by Exemplar Health Care Services Ltd

Exemplar Health Care Services Ltd Locations in West Midlands (6)

 - Browse 6 Care Homes owned by Exemplar Health Care Services Ltd in West Midlands
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Otterburn
Brandwood Park Road, Kings Heath, Birmingham B14 6QX 
9.5 22 reviews
Otterburn, Birmingham, West Midlands
"My childhood friend is a resident of Otterburn, she has been there for over 10 years now.I live in Cornwall and so I don't often visit so…"   Read all 22 reviews
  • 30 Rooms
Location Type Care Home

Otterburn, part of Exemplar Health Care, is a specialist care home that supports people living with complex and high acuity needs. The Nurse-led team at Otterburn specialises in supporting adults ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Mental Health Care
Maypole Grove
20 Maypole Grove, Maypole, Birmingham B14 4LP 
9.4 7 reviews
Maypole Grove, Birmingham, West Midlands
"The manager and all the staff at Maypole have made my sister feel wanted and it feels like home for her. As a family we are so grateful…"   Read all 7 reviews
  • 30 Rooms
Location Type Care Home

Maypole Grove is a complex needs care home in Kings Heath, Birmingham, which supports people living with complex mental health needs, physical disabilities, high dependency nursing, ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Bridgewood Mews
38 Bridge Road, Tipton DY4 0JW 
9.3 8 reviews
Bridgewood Mews, Tipton, West Midlands
"My husband stayed during Oct for 4 days for respite. Lovely staff very helpful and friendly knowledgable and understanding regarding my…"   Read all 8 reviews
  • 20 Rooms
Location Type Care Home

Bridgewood Mews supports adults living with complex mental and physical health needs typically arising from neurological conditions such as Huntington’s disease, acquired brain injury, and dementia. ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Parkside
1a Tibbington Terrace, Tipton DY4 9HJ 
8.8 6 reviews
Parkside, Tipton, West Midlands
"The staff are all really caring to my husband and myself and I cannot fault them. Lovely atmosphere and no bad smells. The manager and…"   Read all 6 reviews
  • 22 Rooms
Location Type Care Home

Welcome to Parkside! Parkside is a small complex needs care home in Tipton which supports people living with complex mental health needs, behaviours of concern and Huntington’s disease. The ... Read more

Younger Adult Care Permanent Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Blackmoor
21 Blackmoor Croft, Birmingham B33 0PE 
8.7 9 reviews
Blackmoor, Birmingham, West Midlands
"My brother was admitted to Blackmoor Care Home in recent months. To date and as someone with previous significant senior experience in the…"   Read all 9 reviews
  • 30 Rooms
Location Type Care Home

Blackmoor is a nurse-led care home in Birmingham that supports adults living with complex needs arising from mental health, neurological, and physical health conditions, such as brain injuries, ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Shire Oaks Court
6 Brownhills Road, Walsall Wood, Walsall WS8 7BS 
8.7 5 reviews
Shire Oaks Court, Walsall, West Midlands
"I am happy to visit my brother in Shire Oaks Court it has a friendly atmosphere. Staff are friendly and respectful there are plenty of…"   Read all 5 reviews
  • 30 Rooms
Location Type Care Home

Shire Oaks Court supports adults living with complex needs arising from mental health, neurological, and physical health conditions, including brain injuries, dementia, and stroke. The home has 30 ... Read more

Younger Adult Care Permanent Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care

Exemplar Health Care Services Ltd Reviews in West Midlands (57)

8.7

Exemplar Health Care Services Ltd has a Group Review Score of 8.7 (8.737) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exemplar Health Care Services Ltd must have a Review Score.

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Review of

Otterburn

from April Patricia T (Friend of Resident) published on 12 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My childhood friend is a resident of Otterburn, she has been there for over 10 years now.I live in Cornwall and so I don't often visit so it is difficult to know how she is doing . I last went on 23.2 .26 and I was so happy to see her . The staff at Otterburn always make me feel so welcome in fact
I'd say they are delighted to see my friends best friend visiting and spending time with her. Val and Claire are so encouraging and supportive of me x they help me to understand my friends day to day life . I ask a lot of questions and they are always so happy to explain . They are so warm and friendly and they make a hard visit a positive experience and It is obvious to me that they ,along with her dedicated carer,
care for her to a very high standard but they genuinely care for her with all their hearts x it gives me great comfort to know this x Otterburn is a clean and happy place to be living in and I thank all the people who care so well for my friend x it is so reassuring
Reply from Chloe Woodhall, Digital Marketing Manager at OtterburnThanks so much for your lovely review.
We're so glad to see you find our colleagues caring, and supportive of you, as well as your friend. We'll pass our kind words along to the team.
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Review of

Parkside

from Cynthia C (Wife of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all really caring to my husband and myself and I cannot fault them. Lovely atmosphere and no bad smells. The manager and office staff are great too and everyone is so friendly. They let me know straightaway of any incidents that may happen either in the home or to my husband. I like it
that you can visit anytime of day and night and that there is always a nurse on 24 hours. I would recommend this home to anyone. Thank you for all you do.
Reply from Lauren Slater, Marketing and Communications Officer at ParksideThank you for your lovely review. We're so pleased to hear that you and your husband feel well cared for and supported. Your kind words about our team, communication, and welcoming atmosphere mean a great deal to us. We truly appreciate your recommendation.
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Review of

Parkside

from L L (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best place.
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Review of

Bridgewood Mews

from Rebecca T (Wife of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed during Oct for 4 days for respite. Lovely staff very helpful and friendly knowledgable and understanding regarding my husbands needs. Very clean facilities, my husbands room was lovely and comfortable.
My husband said the food was really good and good qaulity. Management took the
time to show me around and answer any questions. Would happily recommend.
Reply from Lauren Slater, Marketing and Communications Officer at Bridgewood MewsThank you for your lovely review. We're so pleased your husband had a comfortable stay and that you both felt supported by our team. It's great to hear he enjoyed the food and that the facilities met your expectations. We really appreciate your recommendation.
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Review of

Blackmoor

from R D (Sister of Resident) published on 17 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was admitted to Blackmoor Care Home in recent months.
To date and as someone with previous significant senior experience in the Nursing and Residential Home Sector myself, I can honestly say that so far his care needs are being met with professionalism, sensitivity and understanding .
He
is currently placed out of area due to locality availability. Recently he requested to visit a certain venue in his home city.
Yesterday Blackmoor Management, Senior Management and Care Staff facilitated his wish by organising and accompanying him ' home' so that he could spend some time in familiar and welcoming surroundings with people who are known to him for many years.
Thank you , I do appreciate this gesture and do fully understand the planning, staffing and effort this requires in order to deliver a truly person centred experience.
Thank you so much to the two staff who organised and were present by driving and supporting him on this particular trip.
Reply from Jo Hemmingway, Marketing and Communications Officer at BlackmoorThank you for taking the time to leave such a thoughtful and positive review. It truly means a great deal to us that, with your own experience working in nursing homes, that you recognise and appreciate the level of care and commitment the team at Blackmoor provides. We're delighted that you're happy with the support for your brother, particularly in arranging visits to his home. Maintaining those important connections and supporting residents to enjoy meaningful time with loved ones is something we value greatly. Your kind words have been shared with the team, I'm sure it'll make their day
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Review of

Maypole Grove

from A B (Wife of Resident) published on 13 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband was a resident at Maypole Grove for 2 years and left 3 weeks ago. He was placed here because of his complex needs including a tracheotomy. He was well cared for and because of the GP's weekly visits any infections or problems were caught early which probably avoided hospital stays. In the
last year he also received regularly physio which was a great help. We will both have lasting fond memories of the people we met during his stay.
Reply from Lauren Hallas, Marketing and Communications Officer at Maypole GroveHello, thank you for your review. We're glad to receive your feedback and it's lovely to hear of your fond memories. We'll pass your comments on to the team so they can hear them too!
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Review of

Otterburn

from Mark B (Son of Resident) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother lived in Otterburn for 3 and a half years with advanced dementia, and I cannot speak highly enough of the carers. Mum was always clean and was fantastically cared for, with nothing being too much trouble for the friendly and patient staff.
My sister and I will always be grateful for the
way that Mum was looked after.
Reply from Lauren Hallas, Marketing and Communications Officer at OtterburnHello, thank you for taking the time to leave your review. We're glad to hear your feedback on our team at Otterburn - they always go above and beyond to make every day better for the people who live with us. I'll be sure to pass your comments on to the rest of the team.
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Review of

Bridgewood Mews

from V W (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has been here for a few weeks after a long period in hospital, he has very challenging behaviour due to his complex medical needs. The staff have been fantastic in helping Dad to settle, treating him with care and dignity, nothing is too much trouble for them. The home is very clean, the choice
of meals is very good, residents can choose what they like, Dad has had the opportunity to go out with the activity team on the mini bus which he has enjoyed. A lovely welcome awaits family when you visit.
Reply from Lauren Hallas, Marketing and Communications Officer at Bridgewood MewsHello, thank you for taking the time to review Bridgewood Mews. We're glad to hear that your dad is settled in his new home and that he is enjoying getting out with our Activities Team. We'll pass your review on to the team - they'll be happy to hear your comments!
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Review of

Otterburn

from Jade C (Niece of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My uncle has always looked clean, well and cared for. Always seems to be in good spirits when I come to visit. Quality of care has been excellent as seen visibly.
Reply from Jo Hemmingway, Marketing and Communications Officer at OtterburnDear Jade, thank you for taking the time to leave a review. Its great to hear that your uncle is doing well and you're happy with the care he receives. We'll pass on your kind words the home.
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Review of

Otterburn

from L R (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother and I cannot fault the care mum has received since she moved into Otterburn Care Home over 3 years ago. The staff are very kind and caring, nothing is too much trouble for them.
We would definitely recommend Otterburn. No complaints find us.
Reply from Chloe Woodhall, Digital Marketing Manager at OtterburnThanks so much for leaving such a lovely review, we'll be pass this on to the team - they'll be thrilled! It's lovely to hear you find our colleagues kind and caring, and that you'd recommend our home!
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Review of

Otterburn

from Simon M (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since my mum came to Otterburn she, I believe, has had the utmost care that she needs. The staff are friendly and cater to mums every need. One of my gripes is the telephone on her ward; it's hardly answered. There should be more phones available, also at times the communication between myself and 'some
staff' isn't met.
Reply from Jo Hemmingway, Marketing and Communications Officer at OtterburnThank you for taking the time to leave a review, we're glad to hear you're happy with the care for your mum. We've taken on board your feedback regarding communication and the home has just installed new handset devices throughout the building, which we will hopefully improve our call answering. If any issues continue, please don't hesitate to raise any concerns to Naomi, the Home Manager.
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Review of

Blackmoor

from M R (Wife of Resident) published on 22 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in Blackmoor Care Home for 2 weeks respite. This was the first time that he had been away from home so it was an anxious time for both of us but the staff were so welcoming and he settled straight away. I would like to thank all of the staff for the exceptional care that my husband received
during his stay
Reply from Amy Preston, Marketing and Design Officer at BlackmoorThank you for your review. We're so pleased to hear your feedback about Blackmoor and the team there. We pride ourselves on making every day better for the people who live with us! We'll pass on your comments to the team.
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Review of

Shire Oaks Court

from Linda R (Sister of Resident) published on 10 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to visit my brother in Shire Oaks Court it has a friendly atmosphere. Staff are friendly and respectful there are plenty of activities on offer to residents. The food is very good. The cleanliness of the home is excellent. The laundry facilities are very good. All staff interact with the
residents.
Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks CourtDear Linda, thank you for taking the time to leave a review. It's great to hear such good feedback overall. We'll make sure your kind words are passed on to the team.
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Review of

Blackmoor

from David W (Father of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very impressed with the level of care given to our son.
The whole staff, from Management to the care staff on the Unit, are very professional and caring.
The Care Hone is kept to a high standard and the meals provided to patients is excellent.
The medical care is also of a high standard.
The
Management also provide leisure activities tailored to individual patients requirements.
I would not hesitate to recommend Blackmoor Care Home.
Reply from Lauren Hallas, Marketing and Communications Officer at BlackmoorHello, thank you for taking the time to leave your lovely review. We're glad to hear of your experience in our home and we'll pass your comments on to the team, it'll make their day! Thanks, Lauren
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Review of

Maypole Grove

from Anne-Marie S (Sister of Resident) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all the staff at Maypole have made my sister feel wanted and it feels like home for her.
As a family we are so grateful for your help and support and everything you have done in her short time with you.
Thank you all so very much.
Reply from Lauren Hallas, Marketing and Communications Officer at Maypole GroveThank you for taking the time to leave your review for Maypole Grove. We're really happy to hear that your sister is happy and comfortable in her home, and we'll be sure to send your kind words on to the team!
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Review of

Maypole Grove

from A F (Mother of Resident) published on 3 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care at Maple Grove is excellent. The care and compassion all staff and management have shown my son is so reassuring, as a family we have peace of mind when we have to leave him in their care. All the family have learnt through experience that all care homes are not the same, thank goodness for Maypole
Grove and thank all staff and management for looking after my son.
Reply from Amy, Marketing and Design Officer at Maypole GroveThanks so much for your review! We're so pleased to hear about your positive experience with the team at Maypole Grove. We'll make sure your kind words are passed onto the team. Thank you.
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Review of

Blackmoor

from Alicia P (Resident) published on 17 January 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Was a resident from Oct 2023 to June 2024. Initially things were good but then I had the worst experience of my life like a horror movie and didnt feel safe. Staff especially management were unprofessional and uncaring and I found out I was being recorded in my room. They got me sectioned which was
the lesser of two evils but they took me to hospital under false pretences and didn't help me to get help for my severe head trauma which I believe is terminal and I have severe PTSD as a result of my experience there.
Reply from Jenna Wood, Marketing Manager at BlackmoorThank you for taking the time to share your feedback regarding your experience at Blackmoor. We are truly sorry to hear that your time with us did not meet your expectations, and we take your concerns very seriously. We're committed to providing a safe and supportive environment for all of our residents, and we want to assure you that we are fully investigating the matters you have raised. To protect your privacy, we encourage you to reach out to us directly at enquiries@exemplarhc.com if you wish to discuss your concerns further or provide additional details that can assist us in this process. Thank you once again for your feedback.
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Review of

Shire Oaks Court

from K L (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This a fabulous home, it's got everything my dad needs here. He is so well looked after, 1st class staff, there's never a problem. If we need anything staff is willing to help 100% all the time. It's always spotless clean too. The activities this place puts on are wonderful.
Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks CourtThank you for taking the time to pick up a card and post a review. We're glad to hear you're happy with the care, support and just as importantly, the activities at Shire Oaks Court. We'll make sure the team hear your kind words.
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Review of

Maypole Grove

from Angie D (Wife of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just wow!
Manager has always got time for you, always listens and acts very quickly to get things done eg: assessments as my partner is a new residents.
Staff are fantastic, always talk to my husband like he is a person, always tell us what they have done and how he's been and they communicate fantastically.
Reply from Jo Hemmingway, Marketing and Communications Officer at Maypole GroveThank you for taking the time to leave a review of Maypole Grove, it's great to hear such kind words. We're glad you're happy with the support and care provided by the team.
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Review of

Maypole Grove

from R K (Wife of Resident) published on 12 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband moved to Maypole Grove in November 2024.
From the start of his transition and throughout his settling in period the service the care home, staff and mangers have provided has been outstanding. The staff go above and beyond for every single patient in the care provided to them. It's refreshing
to see nothing is ever too much for the care team at Maypole Grove. There support, guidance and care has been amazing towards my husband. The rooms are very spacious and the food provided is of an extremely high quality and standard.
Reply from Jo Hemmingway, Marketing and Communications Officer at Maypole GroveThank you for taking the time to leave a review of Maypole Grove. Its great to hear such kind words for the team and the support they've provided throughout the process. We'll make sure this is passed on to everyone at Maypole Grove - it'll make their day!
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Awards / Recognitions (4)

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