Exemplar Health Care Services Ltd in West Midlands | 6 Care Homes

Review of
Otterburn
from Jade C (Niece of Resident) published on 6 October 2025 Submitted via Postal Card • Report

Overall Experience

My uncle has always looked clean, well and cared for. Always seems to be in good spirits when I come to visit. Quality of care has been excellent as seen visibly.

Reply from Jo Hemmingway, Marketing and Communications Officer at Otterburn

Dear Jade, thank you for taking the time to leave a review. Its great to hear that your uncle is doing well and you're happy with the care he receives. We'll pass on your kind words the home.

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Review of
Otterburn
from L R (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report

Overall Experience

My brother and I cannot fault the care mum has received since she moved into Otterburn Care Home over 3 years ago. The staff are very kind and caring, nothing is too much trouble for them.
We would definitely recommend Otterburn. No complaints find us.

Reply from Chloe Woodhall, Digital Marketing Manager at Otterburn

Thanks so much for leaving such a lovely review, we'll be pass this on to the team - they'll be thrilled! It's lovely to hear you find our colleagues kind and caring, and that you'd recommend our…read more

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Review of
Otterburn
from Simon M (Son of Resident) published on 14 August 2025 Submitted via Postal Card • Report

Overall Experience

Since my mum came to Otterburn she, I believe, has had the utmost care that she needs. The staff are friendly and cater to mums every need. One of my gripes is the telephone on her ward; it's hardly answered. There should be more phones available, also at times the communication between myself and 'some

staff' isn't met.

Reply from Jo Hemmingway, Marketing and Communications Officer at Otterburn

Thank you for taking the time to leave a review, we're glad to hear you're happy with the care for your mum. We've taken on board your feedback regarding communication and the home has just installed…read more

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Review of
Blackmoor
from M R (Wife of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

My husband was in Blackmoor Care Home for 2 weeks respite. This was the first time that he had been away from home so it was an anxious time for both of us but the staff were so welcoming and he settled straight away. I would like to thank all of the staff for the exceptional care that my husband received

during his stay

Reply from Amy Preston, Marketing and Design Officer at Blackmoor

Thank you for your review. We're so pleased to hear your feedback about Blackmoor and the team there. We pride ourselves on making every day better for the people who live with us! We'll pass on your…read more

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Review of
Shire Oaks Court
from Linda R (Sister of Resident) published on 10 July 2025 Submitted via Postal Card • Report

Overall Experience

I am happy to visit my brother in Shire Oaks Court it has a friendly atmosphere. Staff are friendly and respectful there are plenty of activities on offer to residents. The food is very good. The cleanliness of the home is excellent. The laundry facilities are very good. All staff interact with the

residents.

Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court

Dear Linda, thank you for taking the time to leave a review. It's great to hear such good feedback overall. We'll make sure your kind words are passed on to the team.

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Review of
Blackmoor
from David W (Father of Resident) published on 13 June 2025 Submitted via Website • Report

Overall Experience

We have been very impressed with the level of care given to our son.
The whole staff, from Management to the care staff on the Unit, are very professional and caring.
The Care Hone is kept to a high standard and the meals provided to patients is excellent.
The medical care is also of a high standard.
The

Management also provide leisure activities tailored to individual patients requirements.
I would not hesitate to recommend Blackmoor Care Home.

Reply from Lauren Hallas, Marketing and Communications Officer at Blackmoor

Hello, thank you for taking the time to leave your lovely review. We're glad to hear of your experience in our home and we'll pass your comments on to the team, it'll make their day! Thanks, Lauren

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Review of
Maypole Grove
from Anne-Marie S (Sister of Resident) published on 16 April 2025 Submitted via Website • Report

Overall Experience

The manager and all the staff at Maypole have made my sister feel wanted and it feels like home for her.
As a family we are so grateful for your help and support and everything you have done in her short time with you.
Thank you all so very much.

Reply from Lauren Hallas, Marketing and Communications Officer at Maypole Grove

Thank you for taking the time to leave your review for Maypole Grove. We're really happy to hear that your sister is happy and comfortable in her home, and we'll be sure to send your kind words on to…read more

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Review of
Maypole Grove
from A F (Mother of Resident) published on 3 March 2025 Submitted via Postal Card • Report

Overall Experience

Care at Maple Grove is excellent. The care and compassion all staff and management have shown my son is so reassuring, as a family we have peace of mind when we have to leave him in their care. All the family have learnt through experience that all care homes are not the same, thank goodness for Maypole

Grove and thank all staff and management for looking after my son.

Reply from Amy, Marketing and Design Officer at Maypole Grove

Thanks so much for your review! We're so pleased to hear about your positive experience with the team at Maypole Grove. We'll make sure your kind words are passed onto the team. Thank you.

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Review of
Blackmoor
from Alicia P (Resident) published on 17 January 2025 Submitted via Website • Report

Overall Experience

Was a resident from Oct 2023 to June 2024. Initially things were good but then I had the worst experience of my life like a horror movie and didnt feel safe. Staff especially management were unprofessional and uncaring and I found out I was being recorded in my room. They got me sectioned which was

the lesser of two evils but they took me to hospital under false pretences and didn't help me to get help for my severe head trauma which I believe is terminal and I have severe PTSD as a result of my experience there.

Reply from Jenna Wood, Marketing Manager at Blackmoor

Thank you for taking the time to share your feedback regarding your experience at Blackmoor. We are truly sorry to hear that your time with us did not meet your expectations, and we take your concerns…read more

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Review of
Shire Oaks Court
from K L (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report

Overall Experience

This a fabulous home, it's got everything my dad needs here. He is so well looked after, 1st class staff, there's never a problem. If we need anything staff is willing to help 100% all the time. It's always spotless clean too. The activities this place puts on are wonderful.

Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court

Thank you for taking the time to pick up a card and post a review. We're glad to hear you're happy with the care, support and just as importantly, the activities at Shire Oaks Court. We'll make sure…read more

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Review of
Maypole Grove
from Angie D (Wife of Resident) published on 20 December 2024 Submitted via Website • Report

Overall Experience

Just wow!
Manager has always got time for you, always listens and acts very quickly to get things done eg: assessments as my partner is a new residents.
Staff are fantastic, always talk to my husband like he is a person, always tell us what they have done and how he's been and they communicate fantastically.

Reply from Jo Hemmingway, Marketing and Communications Officer at Maypole Grove

Thank you for taking the time to leave a review of Maypole Grove, it's great to hear such kind words. We're glad you're happy with the support and care provided by the team.

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Review of
Maypole Grove
from R K (Wife of Resident) published on 12 December 2024 Submitted via Website • Report

Overall Experience

My husband moved to Maypole Grove in November 2024.
From the start of his transition and throughout his settling in period the service the care home, staff and mangers have provided has been outstanding. The staff go above and beyond for every single patient in the care provided to them. It's refreshing

to see nothing is ever too much for the care team at Maypole Grove. There support, guidance and care has been amazing towards my husband. The rooms are very spacious and the food provided is of an extremely high quality and standard.

Reply from Jo Hemmingway, Marketing and Communications Officer at Maypole Grove

Thank you for taking the time to leave a review of Maypole Grove. Its great to hear such kind words for the team and the support they've provided throughout the process. We'll make sure this is passed…read more

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Review of
Otterburn
from Paulette R (Wife of Resident) published on 2 December 2024 Submitted via Postal Card • Report

Overall Experience

I visit every day. The team from admin to carers and nurses are second to none. Nothing is too much trouble. The atmosphere is great, it's like going to a family home.

Reply from Lauren Hallas, Marketing and Communications Officer at Otterburn

Hello, thank you so much for your review of Otterburn. We're pleased to hear your feedback on the home and we look forward to seeing you soon.

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Review of
Otterburn
from M S (Daughter of Resident) published on 21 November 2024 Submitted via Website • Report

Overall Experience

Lovely staff and great people I feel my mom is very loved here.
They care for her and are very patient they keep us very updated.
They listen to what we have to say and make sure my mom is in the best possible position.

Reply from Jo Hemmingway, Marketing and Communications Officer at Otterburn

Thank you for taking the time to leave a review. It's always great to hear from relatives that they're happy with the care support provided for their loved ones. We're extremely proud of the team at…read more

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Review of
Blackmoor
from Alexandra G (Sister of Resident) published on 1 August 2024 Submitted via Website • Report

Overall Experience

My sister has been a resident since the opening of Blackmore. She is looked after well and is safe. While the care home has been establishing its procedures, communication has been good and concerns are always discussed professionally.

Reply from Lauren Hallas, Marketing and Communications Officer at Blackmoor

Hello, thank you for taking the time to leave this review. We're glad to hear your feedback and we appreciate your comments. We'll pass this on to the team at Blackmoor! Thanks, Lauren

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Review of
Blackmoor
from A J (Brother of Resident) published on 23 July 2024 Submitted via Website • Report

Overall Experience

My brother came here after a stroke and is still with them. The home is wonderful. Staff are so good with him. He came here confused and they have given him back his dignity.
He was taken into hospital recently and yet again, they have taken the best care ever.
We, as a family, can't fault the care

here. The staff are so good. The home is a clean, bright and a pleasant place. Food is very good and everywhere is clean.

Reply from Jo Hemmingway, Marketing and Communications Officer at Blackmoor

Thank you for taking the time to leave a review. It's great to hear such kind words from families about the care and support their loved ones receive. We'll make sure this is passed on to the team.

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Review of
Bridgewood Mews
from Lisa H (Mother of Resident) published on 14 June 2024 Submitted via Postal Card • Report

Overall Experience

I would highly recommend Bridgewood Mews to anyone who is in need of care. Very clean and very welcoming. All the staff that I have dealt with, as always, have been friendly, caring, helpful and answer all the questions we need to know. I'm glad my relative is in this home.

Reply from Lauren Hallas, Marketing and Communications Officer at Bridgewood Mews

Thank you for leaving a lovely review for Bridgewood Mews, I'll be sure to pass your comments on to the team!

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Review of
Parkside
from J J (Mother of Resident) published on 11 June 2024 Submitted via Postal Card • Report

Overall Experience

My son started residence at Parkside in late January and my daughter and I are so happy that he did! He has now settled and is happy. The staff are all friendly, approachable, polite and caring. We feel that my son is very safe and very well looked after. Our thanks to the management and staff.

Reply from Jo Hemmingway, Marketing and Communications Officer at Parkside

Thank you for taking the time to leave a review. I'll pass your kind words on to the home manager to share with the team, I'm sure it'll make their day!

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Review of
Bridgewood Mews
from P W (Mother of Resident) published on 24 May 2024 Submitted via Postal Card • Report

Overall Experience

All the bedrooms are very welcoming with personal belongings and have an ensuite. I find all the facilities and staff extremely good and caring. The home itself is always clean and tidy and the atmosphere is welcoming. I would always recommend Bridgewood to anyone needing care and nursing.

Reply from Lauren Hallas, Marketing and Communications Officer at Bridgewood Mews

Thank you for your positive review and recommendation of Bridgewood Mews. I'll pass your comments on to the home so they can share them with the team!

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Review of
Shire Oaks Court
from T S (Wife of Resident) published on 8 May 2024 Submitted via Postal Card • Report

Overall Experience

Excellent staff who really care and will do anything not only for my husband but for me and our relatives and friends. Nothing is too much trouble for them, always get asked if we are alright if we want a drink.

Reply from Jo Hemmingway, Marketing and Communications Officer at Shire Oaks Court

Thank you so much for taking the time to leave a review of Shire Oaks Court. It's great to hear such kind words, I'll make sure this is passed on to the team.

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Care Homes Owned by Exemplar Health Care Services Ltd in West Midlands

Exemplar Health Care Services Ltd Locations in West Midlands (6)

Exemplar Health Care Services Ltd Reviews in West Midlands (49)

Otterburn

Otterburn

Otterburn

Blackmoor

Shire Oaks Court

Blackmoor

Maypole Grove

Maypole Grove

Blackmoor

Shire Oaks Court

Maypole Grove

Maypole Grove

Otterburn

Otterburn

Blackmoor

Blackmoor

Bridgewood Mews

Parkside

Bridgewood Mews

Shire Oaks Court

Awards / Recognitions (4)

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