Size 18 rooms
Size 21 rooms
Exemplar Health Care Services Ltd has a Group Review Score of 8.7 (8.67) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Exemplar Health Care Services Ltd must have a Review Score.
I have been to visit my son this morning in marmaduke and what a difference the new refurbishment looks amazing so much more homely and relaxed. Credit due to ho the manager jo and Mike the decorator. Thank you so much
I have been to visit my son this morning in marmaduke and what a difference the new refurbishment looks amazing so much more homely and relaxed. Credit due to ho the manager jo and Mike the decorator. Thank you so much
Thank you for your lovely feedback. We're delighted to hear how much you and your son are enjoying the refurbishment. Creating a warm, homely environment is so important, and we're pleased the changes have made such a positive difference. We'll be sure to pass on your kind words to Jo, Mike and the team.
Spoke with the manager and arranged a visit. My first thought on my visit was how lovely all the staff and management were. So after I had a look around and finally getting the funding for my sister to move in. The staff...
Spoke with the manager and arranged a visit. My first thought on my visit was how lovely all the staff and management were. So after I had a look around and finally getting the funding for my sister to move in. The staff couldn't do enough to help me to arrange my sister's move and the Manager even went to the care home where my sister was staying to get her medication and care plans that hadn't been given to me. Since moving my sister to Marmaduke she is becoming more relaxed and has really taken to the staff, all the staff are friendly very welcoming and knowledgeable about my sister's complex needs. There is activities daily and staff try to engage my sister into doing activities. I highly recommend Marmaduke, it is a fabulous run Home with staff who go out there way to give my sister and other residents the best possible life they can have. Marmaduke is bright, spacious and an inviting place to live.
Thanks so much for leaving us such a kind review. We're so glad to hear the home were supportive when moving in, and that your sister is enjoying living there. We'll pass your comments on to the team!
Marmaduke is fabulous, it is clean, the food is amazing, the staff are well-trained and very approachable and happy in their workplace. The home offers activities which adapt to all individuals living in...
Amazing care home with amazing staff, from the reception staff, and manager to ward staff. Five-star.
Thank you for your kind review! We're so glad to hear your brother-in-law is enjoying his time at Marmaduke. It's wonderful to know that the care, activities and personalised touches are making a positive impact. We truly appreciate your feedback and will continue to strive to provide the best care possible.
The whole staff have a caring feel for the residents from the domestics to the manager. They have been under stress due to staff shortage but have still not let it affect the residents.
The whole staff have a caring feel for the residents from the domestics to the manager. They have been under stress due to staff shortage but have still not let it affect the residents.
Dear Brian, thank you for taking the time to leave a review. I'll pass your kind words on to the staff at St Andrew's Court, I'm sure it'll make their day.
I expect that most people consider care home staff will look after the people they support. Without exception, the staff at St Andrew’s Court go way beyond that expected care. Their kindness, respect, compassion and love for the service users and their families exceeds any expectations you might...
I expect that most people consider care home staff will look after the people they support. Without exception, the staff at St Andrew’s Court go way beyond that expected care. Their kindness, respect, compassion and love for the service users and their families exceeds any expectations you might have. From our initial visit we were warmly welcomed. My husband’s room was spacious and kept spotlessly clean by the wonderful housekeeping staff. Every consideration was given in getting to know my husband and throughout his time with them he was shown nothing but the utmost respect, love delivered with humour, and unfailing kindness. It’s a tough time for everyone when a family member needs somewhere like St Andrew’s but I can never adequately thank the wonderful carers, nurses, entertainment staff, housekeeping and managers for their constant support during those very tough times. Their support got me through with their friendship and love. Thank you all.
Thank you for your wonderful review of St Andrew's Court. Our colleagues pride themselves on going above and beyond, and work hard to make every day better for our residents. We're so pleased that you and your family feel welcomed at St Andrew's Court, they'll be thrilled to receive this feedback. I'll be sure to pass your comments on to the team, it'll make their day!
The service is nothing but A1 from pre-admission to the quality of transfer to the home. Each and every one of the staff within the home goes above and beyond to care for my family member to above and beyond standards. I could not wish for a better service and feel safe leaving my family member in...
The service is nothing but A1 from pre-admission to the quality of transfer to the home. Each and every one of the staff within the home goes above and beyond to care for my family member to above and beyond standards. I could not wish for a better service and feel safe leaving my family member in your care. The hygiene standards are very high standard and always feels homely. As a family, we feel very informed of everything. Couldn't wish for a better home. Every member of staff, from management to care to domestic, hats off to you.
Thank you for taking the time to leave a review. We're so glad to hear that you feel safe with your relative living here. We're extremely proud of our team here. They'll be thrilled to hear this feedback.
I cannot speak highly enough of the friendly staff and management at Marmaduke. When I visit my wife's bedroom, and the home is always clean and tidy. The quality of care and support my wife receives is excellent. It makes my life away from her a little easier to bear, knowing she is well looked...
I cannot speak highly enough of the friendly staff and management at Marmaduke. When I visit my wife's bedroom, and the home is always clean and tidy. The quality of care and support my wife receives is excellent. It makes my life away from her a little easier to bear, knowing she is well looked after. If I even became full, like my wife, this is the place I would want to be!
Staff are polite welcoming and informative, my husband is well cared for. His individual needs are safely and pleasantly delivered. I feel reassured that my husband is in safe caring hands at Marmaduke.
Staff are polite welcoming and informative, my husband is well cared for. His individual needs are safely and pleasantly delivered. I feel reassured that my husband is in safe caring hands at Marmaduke.
Thank you so much for your kind review of Marmaduke, B H. We're really pleased to hear that your husband is settled into the home and that you feel as though he is in safe caring hands. I'll pass your message onto the team, they’ll be delighted to receive this feedback.
Since my dad went into the home in May he has settled so well and looks so much better physically. I believe this is because of the excellent care he is receiving now from the caring helpful staff. They do activities with Dad and make him smile, along with taking excellent care of his health needs...
Since my dad went into the home in May he has settled so well and looks so much better physically. I believe this is because of the excellent care he is receiving now from the caring helpful staff. They do activities with Dad and make him smile, along with taking excellent care of his health needs with great professionalism. I feel much happier myself as I do not need to worry about my dad as he is being very well looked after. Thank you to all of the staff.
Thank you for your kind review, Sandra. We're so glad to hear that you feel your dad has settled into the home and he enjoys all the activities that take place. We're also pleased that you feel confident that he's receiving the best possible care. I'll pass on your message to the team - they'll be thrilled to read it!
The team provide a fantastic level of support, and the communication to relatives is excellent. They all really care and want the very best for their service users. We are always made to feel very welcome on our visits to Dad.
The team provide a fantastic level of support, and the communication to relatives is excellent. They all really care and want the very best for their service users. We are always made to feel very welcome on our visits to Dad.
Hi Helen, thank you for your brilliant review of Marmaduke. We're really pleased to hear that your Dad is settling into the home and that colleagues communicate regularly with you. I'll pass your message onto the team - what a lovely way to end the week.
I can't really say enough about the wonderful care my Mother received at St Andrew's during the time she spent there. From the first day she was admitted she was treated with such diligent care and affection from all of the staff and as a family we were given every opportunity to feel involved and...
Mums medical care due to her terminal illness was also dealt with in a professional and sympathetic manner. Forever in their debt.
My mother spent the last few months of her life at St Andrew's after leaving hospital with mental and terminal physical health issues. I was greatly touched by the personal attention and affection she received. They took the time to get to know her as a person and whilst visiting was restricted due...
This is a professional, well-staffed and managed home.
Thank you so much for your kind review. Despite the challenging year, our colleagues have gone above and beyond to continue making every day better for our residents and will be delighted to receive this feedback.
Overwhelmed by every member of staff's care and provision for my relative. This same dignity and respect was also given to myself. Nothing too much bother. Fabulous facilities. At a difficult time, the confidence and comfort knowing my relative was under St Andrew's care was so reassuring. A...
Overwhelmed by every member of staff's care and provision for my relative. This same dignity and respect was also given to myself. Nothing too much bother. Fabulous facilities. At a difficult time, the confidence and comfort knowing my relative was under St Andrew's care was so reassuring. A triumph to the care system.
As my son moved into the home on 3rd February 2020 and it was closed down in March, I can't really give a review of consequence. The main problem we have is with contact with our son, we find it difficult to get a reply to telephone calls. Although we are supposed to get a video call every...
As my son moved into the home on 3rd February 2020 and it was closed down in March, I can't really give a review of consequence. The main problem we have is with contact with our son, we find it difficult to get a reply to telephone calls. Although we are supposed to get a video call every Wednesday, it is now nearly three weeks since we last spoke to him. I rang through on both 29th and 31st May and was told I would get a callback - this did not happen.
Moving forward, we will always let you know how your son is and I know you have a good...
Hello,Moving forward, we will always let you know how your son is and I know you have a good relationship with a member of staff who regularly updates you. In the meantime, we look forward to welcoming you back once we are open again for visitors.
Much of this improvement is due to the well-trained staff who keep the residents safe, secure and happy.
Much of this improvement is due to the well-trained staff who keep the residents safe, secure and happy.
We look forward to seeing you again soon.
After being neglected in his last home, my husband has settled in really well. Staff know him well enough after three weeks for me to be happy to have a day off.
After being neglected in his last home, my husband has settled in really well. Staff know him well enough after three weeks for me to be happy to have a day off.
Lovely place, friendly staff who can't do enough for you. Very warm/friendly polite staff.
Lovely place, friendly staff who can't do enough for you. Very warm/friendly polite staff.
Mum moved in three weeks ago and has settled brilliantly. The place is beautiful really impressed and the staff are lovely.
Mum moved in three weeks ago and has settled brilliantly. The place is beautiful really impressed and the staff are lovely.
The care provided at this home is exceptional. All the staff are very caring and attentive to my wife's needs. The building is spotless and the food is very good. Everything about this home is 5-star standard.
The care provided at this home is exceptional. All the staff are very caring and attentive to my wife's needs. The building is spotless and the food is very good. Everything about this home is 5-star standard.
I cannot praise this care home enough and think the standards they set...
I cannot praise this care home enough and think the standards they set are a benchmark for others to achieve.
Exemplar Health Care is incredibly proud of the people who make our homes places where people truly feel cared for. The annual Values Awards are a chance to recognise those...
At Exemplar Health Care, supporting people to continue enjoying their hobbies and interests is an important part of daily life. For Richard, this has taken the form of a growing...
Walton Grove care home has officially opened in Oldham, marking the 60th service for Exemplar Health Care. While this milestone represents an important achievement, the opening of Walton Grove signifies...
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