Exemplar Health Care Services Ltd in Greater Manchester | 6 Care Homes

Review of
Adswood Lodge
from H A (Sister of Resident) published on 11 September 2025 Submitted via Postal Card • Report

Overall Experience

Adswood Care Home. Review on the management and staff. Always feel listened to, with feedback being responded without delay.
The manager of the care home always makes me feel reassured and never dismisses my concerns and worries. She is very approachable at all times and has a caring approach to her

management style.

Reply from Chloe Woodhall, Digital Marketing Manager at Adswood Lodge

Thank you so much for your review. It's great to hear you feel listened to and reassured! We'll pass along your lovely comments to the team.

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Review of
Acer Mews
from Sue B (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report

Overall Experience

It was nice to see mum relaxing watching tv with the staff today; mum was comfy and loving the fact the staff was sat with her keeping her safe and calm,
Thanks to all staff, who are always helpful make you feel welcome and friendly nothing is to much trouble, and always a cup of coffee and biscuits

offered on arrival.

Reply from Amy Preston, Marketing and Design Officer at Acer Mews

Thanks so much for your kind words. We're so happy to hear that your mum is happy and comfortable in her home. We'll share your feedback with the team at Acer Mews!

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Review of
Acer Mews
from E M (Partner of Resident) published on 29 April 2025 Submitted via Website • Report

Overall Experience

My Partner has been a service user at Acer Mews since June 2024, his physical and emotional needs have been met by staff to an impeccable standard. The staff have always been extremely helpful, caring and professional when I have visited. A lot of thought is always put into activities and presents

for each service user not only did my partner receive some lovely Christmas presents from all the staff, but more recently received a gorgeous bag of chocolate and sweet goodies for Easter.

Reply from Jenna Wood, Marketing Manager at Acer Mews

Thank you for your feedback. We're really pleased to hear that you've had positive experiences during your visits to Acer Mews. We'll share your kind comments with the team - they'll be thrilled.

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Review of
Adswood Lodge
from Laura R (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report

Overall Experience

Visit to see my dad who is 1-1 on Heatons Unit. He looked well. Staff were watchful of him, making sure we knew who was with him and where they would be if we needed them. Greeted by the staff when we arrived.

Reply from Chloe Woodhall, Digital Marketing Manager at Adswood Lodge

Thanks so much for your review. It's lovely to see our colleagues are on hand to support when you visit. We'll make sure your kind words are passed onto the team.

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Review of
Thames House
from L F (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report

Overall Experience

Satisfied with everything at Thames House, he has never received care as good as he does here.

Reply from Jo Hemmingway, Marketing and Communications Officer at Thames House

Thank you for your review of Church Walk. We're glad to hear that you're happy with the care and support provided by the team.

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Review of
Adswood Lodge
from Martin F (Resident) assisted by family/friend published on 11 November 2024 Submitted via Postal Card • Report

Overall Experience

Great care home, no problems. Fun to be with, no problems at all.

Reply from Lauren Hallas, Marketing and Communications Officer at Adswood Lodge

Hello, thank you for your review of Adswood Lodge, we're delighted to hear that you're happy with the home.

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Review of
Thames House
from Carrie B (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report

Overall Experience

I cannot praise the staff enough for the continued care and support they have not only given to my mum but to me also. The care is outstanding and I could not ask for more for my mum.

Reply from James Wyllie, Marketing and Events Officer at Thames House

Thank you so much for taking the time to leave a review. It's great to hear such good feedback from relatives of loved ones within our care. We'll pass on your kind words to the entire team at Thames House.

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Review of
Acer Mews
from D M (Friend of Resident) published on 7 October 2024 Submitted via Website • Report

Overall Experience

My friend has nothing but praise for Acer Mews.
From the care he receives to the food.
He has not been outside for years and now gets out in the garden regularly.
He can also now get to the other rooms.

Reply from Jo Hemmingway, Marketing and Communications Officer at Acer Mews

Thank you for taking the time to leave a review. It's great to hear that your friend is singing praises for Acer Mews and that the team are supporting him to go outside. We'll make sure your kind words are passed on to the team.

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Review of
Acer Mews
from K T (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report

Overall Experience

During the time my relative has been in the home, he has not received quality care delivered with compassion and dignity. The specialist care required and the care plan from the local authority have not been followed and further interventions have been required as a direct result of Acer Mews. A formal

complaint has been made to the CQC which is currently investigating. This home has only been open since March 2024.

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Review of
Adswood Lodge
from C M (Sister of Resident) published on 2 September 2024 Submitted via Postal Card • Report

Overall Experience

This is a caring, supportive, safe, and resident-focused care home. From the start of my brother's move to Adswood Lodge all staff have looked after him like a family member. Despite some of his challenging behaviour the staff used a caring approach and adapted to his needs. The care home has a positive

approach to looking after its residents. The ward is led by experienced managers who are open and transparent in their methods. This care home should be used as a model for other care homes. Well done!

Reply from Jenna Wood, Marketing Manager at Adswood Lodge

Thank you so much for your kind and thoughtful review of Adswood Lodge. We're thrilled to hear that your brother has been receiving the compassionate care we strive to provide. Thank you again for your supportive words and for recognising our team's hard work.

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Review of
Adswood Lodge
from F W (Friend of Resident) published on 28 August 2024 Submitted via Website • Report

Overall Experience

I have been a frequent visitor at Adswood Lodge since my father's partner was transferred from another care home unable to meet her complex needs. This was a very upsetting time and resulted in many hospital admissions. On arrival here, she was immediately assessed and settled, incidents causing distress

abruptly stopped. The staff here are proactive, intelligent, caring and professional. They always consider 'what can we do better?'. The managers and nursing staff oversee everything and value everyone; you are listened to. The home itself is welcoming, and clean, and provides excellent facilities. There is a feeling of togetherness. Highly recommended.

Reply from Jenna Wood, Marketing Manager at Adswood Lodge

Thank you for taking the time to share your positive experience at Adswood Lodge. We're delighted to hear that your father's partner has settled in well and that our team has been able to meet her complex needs so effectively. We're especially grateful for your kind words about our staff and their dedication to continuous improvement. Thank you again for your trust and for being part of our community.

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Review of
Lakeview
from Margaret P (Sister of Resident) published on 16 August 2024 Submitted via Website • Report

Overall Experience

My brother has made great progress since coming here. He has put weight on. He doesn't get as aggressive or agitated like he used to. He can now eat solid foods. All the carers seem to genuinely care for him, they have a laugh with him too and it feels like he isn't on his own in here.

Reply from Lauren Hallas, Marketing and Communications Officer at Lakeview

Hello, thank you so much for taking the time to leave us a review. We're really pleased to hear about your brother's progress and we'll pass this feedback on to the team, it'll make their day!

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Review of
Lakeview
from Aimee Lauren D (Resident) published on 29 April 2024 Submitted via Website • Report

Overall Experience

Honestly, Lakeview has been the best thing to happen to me I’ve been able to improve and become so involved in home life, I’ve taken part in planning home fairs to raise money for activities, I’m helping with activities as service user activities to plan activities for the home and we are planning 2

more fairs. I’m working with the maintenance team to help brighten the home up with lots of plants and flowers in the garden too! The care we receive here is amazing and I have improved so much in the 8 months since I moved in and have so much more freedom and normality than I used to, management are amazing at dealing with any concerns and queries that may arise and dealing with them promptly and discreetly. The activities team are always working with us to make sure we have a variety of activities. The domestic team are always making sure our areas are cleaned to the highest standard and the kitchen team are really good at catering to my dietary requirements.

Reply from Rob Holcroft, Home Manager at Lakeview

Thank you Aimee for taking the time to complete the review. We are all so proud of you and how you have developed since being at Lakeview and we will continue to support you with your goals. Your ideas and engagement within the home have been invaluable and rewarding for us. We will continue to strive to make every day better for us all.

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Review of
Lakeview
from I T (Sister of Resident) published on 25 January 2024 Submitted via Postal Card • Report

Overall Experience

My brother has settled very good.
He is singing, communicating, happy with staff.
He also been in hoist, which the hospital could not do.

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Review of
Church Walk
from A S (Niece of Resident) published on 7 December 2023 Submitted via Website • Report

Overall Experience

Myself and my family cannot speak highly enough of Church Walk care home, meeting the complex needs of my uncle. All staff are exemplary, caring and compassionate. Nothing is too much trouble. They follow the interests of my uncle and his family and all staff go beyond expectations, treating him like

one of their own family. We feel so reassured and calm that he has such wonderful people looking after him. I personally work as a senior health professional and I have also acted in the past as an advisor. I can measure and appreciate what good care looks like. If we were to measure care on a 15 step challenge - exemplary. Care and compassion - exemplary. Leadership and inclusivity - exemplary. Meeting the needs of patients and their family - exemplary. We cannot speak highly enough of every staff member. A student commented to my mother that this was her best placement - remarkable. Please get in touch for any further testimonies.

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Review of
Lakeview
from Louise P (Granddaughter of Resident) published on 20 March 2020 Submitted via Postal Card • Report

Overall Experience

Lakeview is a lovely care home, everyone (staff) make you feel welcome when visiting. The rooms are clean and residents are well looked after by the friendly and caring staff, and fed well with good meals.

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Review of
Church Walk
from Amanda S (Sister of Resident) published on 18 November 2019 Submitted via Website • Report

Overall Experience

Church Walk staff helped me sort out a few days holiday for my brother. Three members of staff attended with him and I will never be able to show them or thank them for the hard work they did with him. They made him laugh every day and they never left his side. They made my holiday with my twin the

best 50th birthday we could have asked for. I wasn’t looking forward to our birthday due to the fact we are getting closer to losing him, and being part of a twin means we share our birthdays. I know soon enough that I’ll have to have our day on my own but for now, I want to thank Church Walk staff for all their kindness and support. You are amazing guys.

Reply from Maxine Buckley, Peripatetic Home Manager at Church Walk

Thank you so much for your kind words. I’ll make sure to pass your comments on to your brother’s care team here at Church Walk.
We were so happy to sort out a holiday for your brother. His care team had a great time too – and it was our pleasure to be there with you to celebrate this milestone in his life!
Your brother has built up a good rapport with the care team here at Church Walk – and we enjoy his sense of humour. Thank you for taking the time to review us.

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Review of
Lakeview
from J M (Wife of Resident) published on 5 July 2019 Submitted via Postal Card • Report

Overall Experience

My husband has settled in extremely well. The care and support I cannot fault.
The staff are very friendly and helpful.
Altogether a lovely environment.

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Review of
Lakeview
from L R (Daughter-in-law of Resident) published on 28 June 2019 Submitted via Postal Card • Report

Overall Experience

In the beginning, there was a large turnover of staff so it was very difficult to see any sort of consistency. Also, the staff were very young and inexperienced. Few issues to begin with but at the moment things seem to have improved and there is more staff who seem to be more experienced in looking

after people with dementia.

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Review of
Lakeview
from Sharon S (Wife of Resident) published on 14 June 2019 Submitted via Postal Card • Report

Overall Experience

Lakeview care staff are a great set of people who demonstrate care, compassion and empathy not only to one service user but to the family also.

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Care Homes Owned by Exemplar Health Care Services Ltd in Greater Manchester

Exemplar Health Care Services Ltd Locations in Greater Manchester (6)

Exemplar Health Care Services Ltd Reviews in Greater Manchester (27)

Adswood Lodge

Acer Mews

Acer Mews

Adswood Lodge

Thames House

Adswood Lodge

Thames House

Acer Mews

Acer Mews

Adswood Lodge

Adswood Lodge

Lakeview

Lakeview

Lakeview

Church Walk

Lakeview

Church Walk

Lakeview

Lakeview

Lakeview

Awards / Recognitions (3)

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