Maria Mallaband Care Group Ltd in Surrey | 5 Care Homes

Review of
Deepdene Care Centre
from G S (Daughter of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

Excellent care home especially the staff who are warm and welcoming. From Alison on the front desk to the staff on the first floor.
The 4 rather than 5 star is: the room was often cluttered with equipment and supplies and the rooms were very hot during the heatwaves this summer. There were times when

it might have helped my father if the food had been cut into smaller pieces. Appreciate there is only so much the staff can achieve in the day.
I have seen the staff interacting with the residents and relatives with compassion and care and Deepdene feels calm when visiting.
I have also not found it difficult to find someone to help or talk to.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you for sharing your feedback with us. We genuinely appreciate your input, as we are always striving to improve our services and create the best possible environment for our residents. Your thoughts and suggestions are invaluable in helping us achieve that goal.

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Review of
Deepdene Care Centre
from Sylvie C (Sister of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

So well looked after in our hour of need
Staff are all fantastic.
Gives the family peace of mind that all care is being attended to for a very dear brother .
He has always been afraid of going to a home but has settled in so well .
And seems very content.
Thank you all so much .

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you very much for your kind and encouraging feedback. We are truly delighted to hear that our staff is consistently treating residents with the utmost dignity and respect, which is a core value in our care. We are thrilled that you and your family feel satisfied with the comprehensive care your brother receives in our home, and we are committed to maintaining high standards to ensure a nurturing and comfortable environment for everyone.

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Review of
Deepdene Care Centre
from Caroline R (Father of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

From walking threw the door being greeted by Allison or Maria the loverly receptionist was a great start to everybody's visits.The place is such a loverly well kept friendly place,every person that works there are brillant.My dad is so happy with his excellent care,which takes a big strain off my shoulders,we

can go and visit any time,tea and coffee always to hand and I've made some great friends that live there.we couldn't of got a better place for me loverly dad.Mircla the manage runs a great place thankyou everyone.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

We appreciate your kind feedback and are delighted to learn that your father enjoys his time at Deepdene and that you consistently feel welcomed.

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Review of
Bridge House Care Home
from Caroline S (Daughter of Resident) published on 4 September 2025 Submitted via Postal Card • Report

Overall Experience

I cannot recommend the staff @ Bridge House enough. Firstly - the bus.dev. manager is magnificent! My mother vacillated in & out of hospital. The dates had to change for ingress into BH. The bus.dev. manager dealt with this with both compassion & professionalism. Once in the team were all without exception

caring & kind. Mother only spent 10 days there & passed there. But she was contented, resigned & comfortable. Huge PRAISE to your team, they & the bus.dev. manager are a credit to your organisation. Thankyou for my mother's comfortable leaving.

Reply from Mihaela Vornicu, Senior Operations Manager at Bridge House Care Home

Thank you for such a wonderful review, I'm so pleased that our team made a real difference in your mum's care. We really appreciate all the positive feedback and will share this with the rest of the team.

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Review of
Deepdene Care Centre
from Stephen W (Son of Resident) published on 11 August 2025 Submitted via Website • Report

Overall Experience

We have always found all staff to be very professional and courteous, everyone always has a friendly smile and says Hello no matter how busy they are. The home is very clean and tidy and the team have always accomodated all my mum's needs. They made her feel at home straight away when this became her

home back in January 2025. My mum has flourished being in the home and has put on weight as she is eating properly now and is looking so much better in herself. She loves the activities and takes part in as many as she possibly can. Mum is leading a much fully and positive life now. The nursing team have been great and looking after mum and dealing with her large list of health conditions and working with mum's existing local GP with any issues. I cannot recommend the home enough and we are extremely grateful to them.

Reply from Mirela Tudor, Deputy Manager at Deepdene Care Centre

Thank you for your positive feedback. We are thrilled to hear that you are satisfied with the exceptional care provided by our team. Our staff are committed to keeping you well-informed with regular updates on your loved one's progress, ensuring that you are actively engaged in decision-making. We're also pleased to know that your mum truly feels at home here and enjoys participating in activities.

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Review of
Kingsbury Court Care Home
from Pavan C (Husband of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

The care my wife receives is absolutely amazing. Thank you for looking after her so well.

Reply from José Pinto, Home Manager at Kingsbury Court Care Home

Thank you so much for your wonderful feedback and for taking the time to share your experience. We are truly delighted to hear that you are happy with the care your wife receives at Kingsbury Court Care Home. Our team is dedicated to providing the highest standard of care and support, and your kind words mean a great deal to us all.It is our privilege to look after your wife, and we are grateful for your trust in us.

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Review of
Deepdene Care Centre
from K P (Daughter-in-law of Resident) published on 18 July 2025 Submitted via Website • Report

Overall Experience

I have experienced Great communication with regular updates to address concerns and provide information, Outstanding medical support has been provided in conjunction with the surgery next door. The staff are very caring and there is always a warm welcome as a visitor.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you for your positive feedback. We are very pleased to hear that you are satisfied with the level of care provided by our team. Our staff takes pride in offering regular updates on your loved one progress, ensuring that you are well-informed and engaged in decision-making. Additionally, we are glad that the support from our team has met your loved one needs, whether it's through direct communication, resources, or assistance with any questions or concerns you may have.

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Review of
Kingsbury Court Care Home
from Alexandra T (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff are especially amazing on the dementia floor, very kind, patient and understanding when my mother is difficult. Very personalised care, has exceeded my expectations!

Reply from Jose Pinto, Home Manager at Kingsbury Court Care Home

Dear Alexandra,Thank you so much for your wonderful feedback and for taking the time to share your experience. We are truly grateful for your kind words about our staff, especially those working on the dementia floor. It means a great deal to us to know that our team's patience, kindness, and understanding have made a positive difference for your mother and your family.We are delighted that our personalised care has exceeded your expectations, and we will be sure to share your comments with the whole team. Your recognition is incredibly motivating for us all.

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Review of
Kingsbury Court Care Home
from L H (Daughter of Resident) published on 10 July 2025 Submitted via Website • Report

Overall Experience

I moved my Mother to Kingsbury Court from another home in January this year.
Mother is now visibly happier and very much better looked after. Her skin is much better, she has clean clothes on, her nails are trimmed.
All of the team at Kingsbury are friendly, caring and helpful. A special thanks

to two staff members in particular for providing such excellent quality care. Also thanks to another specific staff member for her wonderful food service and all the care team.

Reply from Jose Pinto, Home Manager at Kingsbury Court Care Home

Thank you so much for your wonderful feedback and for taking the time to share your experience. We are delighted to hear that your mother is happier and feeling well cared for at Kingsbury Court. It means a great deal to our team to know that our efforts are making a positive difference. Your kind words about our staff and the special mention of our food service are truly appreciated. We will make sure to pass on your thanks to the team members involved.

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Review of
Deepdene Care Centre
from Cornelia B (Sister of Resident) published on 2 July 2025 Submitted via Website • Report

Overall Experience

I find the care for my brother is most satisfactory. The staff is very pleasant, professional,helpful and friendly.The care home itself is very clean and provides all the necessary things for my brother. The food is delicious. My brother enjoys the activities such as singing, drawing, exercises very

much. Overall I am very pleased with the level of care, attitude and professionalism of Deedene Care Home.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you for your positive feedback. We are very pleased to hear that you are satisfied with the care we provide for your brother. It's our priority to ensure that he receives the highest quality of service, and knowing that our efforts have made a difference for him brings us great joy.

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Review of
Deepdene Care Centre
from Nicola K (Daughter of Resident) published on 25 June 2025 Submitted via Website • Report

Overall Experience

My mum has been a resident at Deepdene since April 2025. All the staff have made the transition from another care home seamless. Everyone you come into contact with from reception, nursing and care staff and management are always welcoming and kind. My brother and I deeply appreciate the care that mum

has been given since she arrived which is constantly changing as her Alzheimer's progresses almost daily. The level of care to her changing needs has been so very reassuring for us, we know she could not be in better hands.
Thank you.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you for your kind and positive feedback. We are truly delighted to hear that both you and your brother are satisfied with the level of care your mother is receiving at Deepdene. Our team works hard to create a nurturing and supportive environment and your satisfaction reinforces our commitment to excellence in caregiving.

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Review of
Deepdene Care Centre
from Jane G (Partner of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

Such a positive experience. The staff were really caring. Nothing was too much trouble. There was never a grumpy look and staff often went above and beyond their duty. They always seemed to understand his needs and I was always made aware of any changes in his health. The only minor thing was lack of

fresh fruit.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you so much for your wonderful feedback. We are delighted to hear that you had such a positive experience during your time with us at Deepdene. Our team is committed to ensuring that each individual's needs are met with compassion and respect. Your appreciation means a lot to us, and we look forward to continuing to provide exceptional care and support.

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Review of
Deepdene Care Centre
from Grant G (Son of Resident) published on 18 June 2025 Submitted via Website • Report

Overall Experience

We are so happy with the all the care mum receives at Deepdene the staff are genuinely so keen to help. The refurbishment has given the home a really high quality finish, its a wonderful environment.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you for your encouraging feedback. We are thrilled to hear that you are satisfied with the quality of care your mum receives from our team. We strive to provide compassionate and personalised support, ensuring that her needs are met with the utmost attention and respect. Your support motivates us to continue delivering the best possible care.

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Review of
Deepdene Care Centre
from J G (Daughter of Resident) published on 16 June 2025 Submitted via Website • Report

Overall Experience

Such a lovely care home. Mum has so many activities to join and she enjoys them all. The staff are very smiley and welcoming. I do not feel that mum has any concerns. Neither do I. Love the new reception area.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you for your thoughtful feedback. We sincerely appreciate your insights, as they are vital to our continuous improvement efforts. Our team strives to enhance our services and products based on the valuable input we receive from our families and residents, ensuring we meet the needs and expectations more effectively.

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Review of
Cedar Court Care Home
from Emma R (Daughter-in-law of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

The care you gave my mum-in-law during the last 6 months of her life was second to none. She was respected and loved by the staff at the home. The nurses were amazing and the carers were always so bright and cheerful. There are some special people that work in this place, and that is what makes it great.

Thank you for taking such good care of her.

Reply from Dawn Vischjager, Hospitality Services Manager at Cedar Court Care Home

Thank you for your kind words and lovely review, which means a lot to the Team. It was a pleasure to care for your mother-in-law at Cedar Court and support you all as a family during such a time.

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Review of
Furze Hill Lodge
from Leanne M (Daughter of Resident) published on 10 June 2025 Submitted via Postal Card • Report

Overall Experience

I'm very happy with the home and the support the staff give to my dad. The management are very supportive. My dad loves the food and snacks throughout the day, "loves the Sunday roast". Dad loves the various activities and going out on trips in the vehicle.

Reply from Thanusa Sathyendran, Home Manager at Furze Hill Lodge

Thank you so much for your lovely review. We're really glad to hear that your dad is doing well and that you feel happy with the care we're providing.Your kind words mean a lot to the team.

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Review of
Cedar Court Care Home
from P N (Power of Attorney of Resident) published on 27 May 2025 Submitted via Postal Card • Report

Overall Experience

A 90 year old lady with complex needs was a patient in your care home. She was admitted from hospital for terminal care. She was wonderfully cared for with great dignity and compassion and to standard of nursing care was very high and appropriate.
Your staff should be congratulated.

Reply from Diana Piscol, Home Manager at Cedar Court Care Home

Thank you very much for your lovely review. It means a lot for the team to receive such great feedback. It was a pleasure to support your friend during the last weeks of her life.

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Review of
Bridge House Care Home
from N H (Son of Resident) published on 23 May 2025 Submitted via Website • Report

Overall Experience

My father has been a resident at the home for many years and we love the home. It gives you a family feel, the staff go above and beyond. The management is always available to assist whenever you have a problem.

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Review of
Deepdene Care Centre
from James S (Son of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Moving our Mum to Dorking Deepdene has proved to be a great decision as she has been cared for so well by the staff since she arrived here 10 months ago. Staff are patient, understanding and professional and we have the peace of mind that Mum is safe and well looked after.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you for your thoughtful review. We truly value your feedback and are committed to continuously improving our practices and ensure that all our resident are looked after.

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Review of
Deepdene Care Centre
from S W (Daughter of Resident) published on 19 May 2025 Submitted via Website • Report

Overall Experience

Deepdene is a very happy place, we have felt confident that mum was being looked after extremely well. The staff are very caring and attentive, always happy to go that extra mile. The rooms are comfortable and cosy. Mum has always enjoyed the dining experience with good food and friends. Activities

are well thought out, although mum's eyesight has been poor, she was still encouraged to join in.

Reply from Raluca Maritan, Home Manager at Deepdene Care Centre

Thank you so much for your thoughtful feedback and kind words. It was truly a pleasure to care for your mum during her stay with us. We're delighted to hear that she had a positive experience at Deepdene, enjoying not just the compassionate care provided but also the engaging activities and supportive environment we strive to offer.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Surrey

Maria Mallaband Care Group Ltd Locations in Surrey (5)

Maria Mallaband Care Group Ltd Reviews in Surrey (455)

Deepdene Care Centre

Deepdene Care Centre

Deepdene Care Centre

Bridge House Care Home

Deepdene Care Centre

Kingsbury Court Care Home

Deepdene Care Centre

Kingsbury Court Care Home

Kingsbury Court Care Home

Deepdene Care Centre

Deepdene Care Centre

Deepdene Care Centre

Deepdene Care Centre

Deepdene Care Centre

Cedar Court Care Home

Furze Hill Lodge

Cedar Court Care Home

Bridge House Care Home

Deepdene Care Centre

Deepdene Care Centre

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