Maria Mallaband Care Group Ltd in Worcestershire | 2 Care Homes

Review of
Windsor Court Care Home
from Judith D (Wife of Resident) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

Could not have been better. John was always cheerful and smiling, though not really understanding anything. His door was always open and all staff were friendly and engaged with him.
Final week very sad and more or less unconscious but still well-cared-for.
Treatment of family sympathetic and kind.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThank you so much for your wonderful review. The team will love to hear your lovely words, and that you found them to be friendly, engaging and cared so well for your loved one. I will make sure to pass your kind words on to them.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from D R (Friend of Resident) published on 22 January 2026 Submitted via Postal Card • Report

Overall Experience

My friend was a resident here for 2 years. He was looked after very well, and treated with dignity. The end of life are provided by the staff was excellent.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThank you for your review, it is so reassuring to know that friends as well as family see how the staff teams work tirelessly to provide great care, dignity, and respect especially at the end of one's life.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from Charles W (Son of Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

As I live abroad knowing that my mother is not only happy but thrilled with her care and well being is paramount. She has always said how happy and content she is, which is heart soaring and puts complete peace of mind in all our family. Thank you all at Windsor Court Malvern for really being the family

to mum in our absence. We could not be happier.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThank you so much for your lovely review. We are so pleased that you and your family have complete peace of mind with how happy your mum is at Windsor Court. We pride ourselves in being family to the people that live with us, especially when the family cannot be there.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Wharf Care Home
from B A (Friend of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

We found our friend looking much better and very happy with her care - thank you.

Reply from Hannah Byng, Home Manager at The Wharf Care HomeThank you so much for your lovely review of The Wharf care home. It will be great to be able to share this with the team here, who take the utmost pride in offering the best care possible to everyone that lives with us.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Wharf Care Home
from Andrew E (Son of Resident) published on 10 December 2025 Submitted via Postal Card • Report

Overall Experience

The care and attention given is exceptional

Reply from Hannah Byng, Home Manager at The Wharf Care HomeThank you so much for your lovely review of The Wharf. It will be great to be able to share this with the team here, who take the utmost pride in offering the best care possible.
We appreciate that you feel the activities are meeting your standards, and your feedback suggests we can do more. I would welcome an opportunity to discuss the home activities and how you feel we can improve this for your loved one.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from G H (Respite Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

Here for a short stay for respite care, I have been a couple of times before. Most comfortable surroundings. "Home from Home" Staff are really caring and friendly. Nothing is too much for them to do. Works very well for a break.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThank you for your review. The team will really appreciate your lovely comments. It is always a pleasure to welcome you back on your returning respite breaks, and I'm glad that Windsor Court really feels like a home from home.
I am so pleased that it works so well for you and your family.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Wharf Care Home
from Rebecca K (Father of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

My dad went in june couldn't be more happy with how carers are so helpful and supportive my dad doing well he's suffering from dementia he all ways looks clean and happy it really is peace and mind for me to now he's being so well looked after thank you

Reply from Hannah Byng, Home Manager at The Wharf Care HomeThank you so much for the lovely review of our home, The Wharf. It will be great to be able to share these reviews with the colleagues who work here, who take the utmost pride in offering the best care possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from C L (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My mother has been a resident at Windsor Court since it opened in 2021. I feel very happy with the care my Mum is receiving; all the staff are wonderful, and the environment is so pleasant and supportive. The team have adapted the level of care provided as my mother's needs have evolved. The range of

activities that are offered is wonderful. Windsor Court has always been good, and I think that with the manager, it is really thriving - she and her team have taken it to the next level! Thank you!

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThe team and I can't thank you enough for your kind words of encouragement and praise, we strive as a team to make Windsor court not just a good home with excellent care but one we can all feel so proud of.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from S F (Respite Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

I spent 4 weeks at Windsor Court Care Home for respite care following an operation. Throughout that time, the staff were very friendly and helpful and made my life as easy as possible. The food was good and the chefs went out of their way to accommodate my needs. All in all, it was a very good experience.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThank you for your kind words, I am so please that your respite stay after surgery was friendly and helpful and the Chef's accommodated your nutritional needs. The team and I are pleased you enjoyed your stay with us here at Windsor court.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from Barbara W (Sister of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

I visited my brother it was my third visit as I live quite a distance. I found everything first class, management staff, everyone I met was very helpful, kind, caring and I feel my brother is getting the best care possible. He seems to have settled in considering the circumstances of his illness.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThank you for your lovely review, the team and I are very happy that you found the home and staffing team 1st class and that everyone was helpful, kind, and caring.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Wharf Care Home
from Lucy M (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card • Report

Overall Experience

We moved our 'fairly reluctant' mum into the wharf at the beginning of the year, but after a couple of weeks, the love, care shown to her by literally all the staff had persuaded her that it really was the best option for her. As her mobility deteriorated, their care became even more vital and she was

always treated with respect, dignity and cheerfulness. (She loved a giggle) The nurses always kept us well informed and looked after her right until the end. Thank you all.

Reply from Hannah Byng, Home Manager at The Wharf Care HomeThank you for taking the time to write such a lovely review of The Wharf. The team enjoyed taking care of your Mum and loved the times they shared a laugh and joke with her. We are glad your experience reflects the high standards of care we work towards every day and take pride in maintaining, for everyone we look after.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Wharf Care Home
from David W (Brother of Resident) published on 22 August 2025 Submitted via Postal Card • Report

Overall Experience

From the very first meeting when we came to view the wharf nursing home we were met with nothing but friendlyness and professionalism from the start. Throughout my brothers stay he had the highest level of care and compassion we could have wished for, we cannot thank you all enough.

Reply from Hannah Byng, Home Manager at The Wharf Care HomeWe appreciate you taking the time to share your positive comments regarding The Wharf and my team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group. It will be great to be able to share these reviews with my colleagues who work here, who take the utmost pride in offering the best care possible.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from Richard E (Son of Resident) published on 4 August 2025 Submitted via Website • Report

Overall Experience

We were very happy with the care that the Windsor Court team provided over the four years that mum was resident.
They were always considerate of her needs, even as these became more difficult over time due to her failing health.
Team members were always approachable and friendly and took time above

and beyond to support mum. We also appreciated the positive influence that the manager brought to the home since starting, along with other key team members who had a very positive effect on mum's care.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThank you so much for your lovely comments, it has been a pleasure looking after your mum and getting to know you all as a family. All the staff teams will welcome your wonderful comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from Bev B (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

Dad moved in March this year.
He is enjoying all the activities that are on offer, he especially enjoyed the boat trip on the sheerness canal and enjoys all the music events.
He loves the food, a cooked breakfast every day.
The staff are all lovely with him exchanging banter which he loves.
Overall

very satisfied.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Wharf Care Home
from G G (Relative of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

Excellent standards of Care, the Care Staff are always friendly and upbeat even when they're extremely busy - which is often. They show huge amounts of empathy and compassion for the Residents and always promote independence where possible. The Wharf is always clean and smells fresh but retains a homely

atmosphere. The food is outstanding - very similar to eating in a high end restaurant. A lot of effort is put into activities and lifestyle for Residents and it's wonderful to see Staff and Residents taking part in group activities, outings and sitting outside in the beautiful garden enjoying the sun. Management have always been very professional and approachable - and their high standards of care are demonstrated throughout the entire home.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Wharf Care Home
from C H (Daughter of Resident) published on 21 July 2025 Submitted via Postal Card • Report

Overall Experience

Staff are always welcoming, professional and respectful. They show a keen interest in mom's personal life, when coming back from outings or family gatherings, they enjoy hearing what she's been doing and are so pleased that she's had a lovely time.

When things aren't going so well for mom, they

are straight on to the issue and keep us informed. They actively chase medical follow ups on our behalf.

We feel part of a larger family now and the pressure of looking after mom 24/7 has been lifted so we can just enjoy the time we have together.

Reply from Hannah Byng, Home Manager at The Wharf Care HomeThank you for sharing your lovely feedback about The Wharf and team. It is always good to hear of your positive experience, for which we strive for.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from Alexander L (Husband of Resident) published on 6 June 2025 Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Windsor Court since it opened nearly 4 years ago. There have been some very difficult times with the covid restrictions, the failure of national governments to honour promised assistance and staff recruitment problems. The recent situation regarding the imposition of national

insurance levies will cause more problems and they will increase costs and fees substantially. This home has been managed in a very pleasant, efficient and professional manor. The ethos and management are excellent and welcoming. I have no hesitation in recommending it to potential clients. Thank you all.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThank you for your lovely review, we are so pleased that you are happy with the care we deliver to your wife, and thank you for the continuing support you give the home. The staff team will welcome your wonderful comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from N W (Son of Resident) published on 2 June 2025 Submitted via Postal Card • Report

Overall Experience

I find the facility spotless. The staff are honestly caring with the residents. While these issues are very important I have found the food consistently excellent. I can honestly say, the food has confirmed my decision to keep mum here. I'm grateful to the chef and staff for their dedication.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeThank you for your lovely review, we are so pleased that you and your mum have experienced such a great service with are staff teams especially the food and that she has decided to make Windsor court her home after her respite stay.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
Windsor Court Care Home
from S K (Daughter of Resident) published on 22 May 2025 Submitted via Website • Report

Overall Experience

It's taken a while to write this because I have been waiting awhile for some issues we had while Dad was in there, to be sorted, but they still haven't. He went in there because he went off his feet and there was not enough available care in the community for his needs, local district nurses got him

a place in there, my Dad was supposedly on End of life care, but he was treated just as an elderly gent rather than being a very ill gent. I truly believe the care he received was not adequate, It definitely isn't the place for someone so ill. There seems to be a lack of understanding and empathy, I also think there is a language barrier in some cases, I'm sure that there are not enough staff because buzzers are going for ages. We used to say things to the staff, like Dads in pain or he needs someone to look at him, this might be on a Sunday and the reply would be, okay the Doctor is coming on Wednesday. The overall appearance of the place is lovely but the care was poor.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care HomeWe are sorry that you remain unhappy with the home. We have been in communication for some time regarding your concerns, we are sorry we were not able to resolve these to your satisfaction. There has now been a change in management and our offer to meet with you is always open should you wish.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Review of
The Wharf Care Home
from Richard C (Husband of Resident) published on 14 May 2025 Submitted via Postal Card • Report

Overall Experience

Nurses very good. Carers very good. Housekeeping, hospitality, activities good. Admin/reception good. My wife, the resident, is bound to her bed so cannot partake in most activities. The newer activities staff seem to be more proactive in bringing activities/company into her room. Staff always appear

cheerful and responsive. A few months ago there seemed to be a shortage of staff so slow response, either due to holidays, sickness, or rota arrangements but in recent times it is less noticeable. I cannot comment on value for money. It seems expensive but I have no benchmark.

Reply from Hannah Byng, Home Manager at The Wharf Care HomeThank you for taking the time to write this lovely review of The Wharf. The team will be delighted to hear your kind words and to know that they are achieving what we all strive for, exceptional care where every resident feels at home. We look forward to seeing you soon.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Care Homes Owned by Maria Mallaband Care Group Ltd in Worcestershire

Maria Mallaband Care Group Ltd Locations in Worcestershire (2)

Maria Mallaband Care Group Ltd Reviews in Worcestershire (97)

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

The Wharf Care Home

The Wharf Care Home

Windsor Court Care Home

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

The Wharf Care Home

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

The Wharf Care Home

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

The Wharf Care Home

Awards / Recognitions (3)

Loading

Loading

Loading

Care Seekers

Job Seekers