Care Homes Owned by Maria Mallaband Care Group Ltd in Worcestershire

activities that are offered is wonderful. Windsor Court has always been good, and I think that with the manager, it is really thriving - she and her team have taken it to the next level! Thank you!

always treated with respect, dignity and cheerfulness. (She loved a giggle) The nurses always kept us well informed and looked after her right until the end. Thank you all.

and beyond to support mum. We also appreciated the positive influence that the manager brought to the home since starting, along with other key team members who had a very positive effect on mum's care.

very satisfied.

atmosphere. The food is outstanding - very similar to eating in a high end restaurant. A lot of effort is put into activities and lifestyle for Residents and it's wonderful to see Staff and Residents taking part in group activities, outings and sitting outside in the beautiful garden enjoying the sun. Management have always been very professional and approachable - and their high standards of care are demonstrated throughout the entire home.

are straight on to the issue and keep us informed. They actively chase medical follow ups on our behalf.

We feel part of a larger family now and the pressure of looking after mom 24/7 has been lifted so we can just enjoy the time we have together.

insurance levies will cause more problems and they will increase costs and fees substantially. This home has been managed in a very pleasant, efficient and professional manor. The ethos and management are excellent and welcoming. I have no hesitation in recommending it to potential clients. Thank you all.

a place in there, my Dad was supposedly on End of life care, but he was treated just as an elderly gent rather than being a very ill gent. I truly believe the care he received was not adequate, It definitely isn't the place for someone so ill. There seems to be a lack of understanding and empathy, I also think there is a language barrier in some cases, I'm sure that there are not enough staff because buzzers are going for ages. We used to say things to the staff, like Dads in pain or he needs someone to look at him, this might be on a Sunday and the reply would be, okay the Doctor is coming on Wednesday. The overall appearance of the place is lovely but the care was poor.

cheerful and responsive. A few months ago there seemed to be a shortage of staff so slow response, either due to holidays, sickness, or rota arrangements but in recent times it is less noticeable. I cannot comment on value for money. It seems expensive but I have no benchmark.

families - feel truly at ease.

The team goes above and beyond not just in meeting daily needs, but in offering personal attention, engaging activities, and emotional support that makes a world of difference. The rooms are clean, bright, and comfortable, with thoughtful touches that help each resident feel at home.

We are so grateful for the exceptional care provided here. It's clear that staff treat residents like family - with dignity, kindness, and respect. The Wharf is not just a care home; it's a place where people are valued, nurtured, and genuinely cared for. Thank you for all you do!

the ratio of staff to residents was insufficient, making it a different atmosphere. The staff intentions were well meaning. My relative had there respect form wishes met at times of infection. I was consulted in regarding upholding their respect wishes. On the whole the staff understood how to manage dementia & altzheimer residents. Support for the relatives is something that should be considered by a specialist nurse. The home becomes the constant for your relative but having someone to talk to, to understand the emotions you go through when visiting is vital. The longer they are in care the more you go through, to cope with each visit.

my thanks to everybody.

loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!

well looked after.

and adjusted to his needs, likes, and ability to eat. His room was adjusted for his safety and enjoyment and those of his visitors. The carers were kind and understanding of his condition. Sadly his dementia, suffered for many years, had finally taken its toll. We were supported in my husband's final few days by the staff. He died surrounded by care and kindness. Thank goodness we had managed to move him to 'The Wharf '. Thank you to all of the wonderful, professional, loving staff.