Maria Mallaband Care Group Ltd in Worcestershire | 2 Care Homes

Review of
The Wharf Care Home
from Lucy M (Daughter of Resident) published on 27 August 2025

Submitted via Postal Card • Report

Overall Experience

We moved our 'fairly reluctant' mum into the wharf at the beginning of the year, but after a couple of weeks, the love, care shown to her by literally all the staff had persuaded her that it really was the best option for her. As her mobility deteriorated, their care became even more vital and she was

always treated with respect, dignity and cheerfulness. (She loved a giggle) The nurses always kept us well informed and looked after her right until the end. Thank you all.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

Thank you for taking the time to write such a lovely review of The Wharf. The team enjoyed taking care of your Mum and loved the times they shared a laugh and joke with her. We are glad your experience reflects the high standards of care we work towards every day and take pride in maintaining, for everyone we look after.

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Review of
The Wharf Care Home
from David W (Brother of Resident) published on 22 August 2025

Submitted via Postal Card • Report

Overall Experience

From the very first meeting when we came to view the wharf nursing home we were met with nothing but friendlyness and professionalism from the start. Throughout my brothers stay he had the highest level of care and compassion we could have wished for, we cannot thank you all enough.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf and my team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group. It will be great to be able to share these reviews with my colleagues who work here, who take the utmost pride in offering the best care possible.

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Review of
Windsor Court Care Home
from Richard E (Son of Resident) published on 4 August 2025

Submitted via Website • Report

Overall Experience

We were very happy with the care that the Windsor Court team provided over the four years that mum was resident.
They were always considerate of her needs, even as these became more difficult over time due to her failing health.
Team members were always approachable and friendly and took time above

and beyond to support mum. We also appreciated the positive influence that the manager brought to the home since starting, along with other key team members who had a very positive effect on mum's care.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your lovely comments, it has been a pleasure looking after your mum and getting to know you all as a family. All the staff teams will welcome your wonderful comments.

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Review of
Windsor Court Care Home
from Bev B (Daughter of Resident) published on 30 July 2025

Submitted via Postal Card • Report

Overall Experience

Dad moved in March this year.
He is enjoying all the activities that are on offer, he especially enjoyed the boat trip on the sheerness canal and enjoys all the music events.
He loves the food, a cooked breakfast every day.
The staff are all lovely with him exchanging banter which he loves.
Overall

very satisfied.

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Review of
The Wharf Care Home
from G G (Relative of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience

Excellent standards of Care, the Care Staff are always friendly and upbeat even when they're extremely busy - which is often. They show huge amounts of empathy and compassion for the Residents and always promote independence where possible. The Wharf is always clean and smells fresh but retains a homely

atmosphere. The food is outstanding - very similar to eating in a high end restaurant. A lot of effort is put into activities and lifestyle for Residents and it's wonderful to see Staff and Residents taking part in group activities, outings and sitting outside in the beautiful garden enjoying the sun. Management have always been very professional and approachable - and their high standards of care are demonstrated throughout the entire home.

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Review of
The Wharf Care Home
from C H (Daughter of Resident) published on 21 July 2025

Submitted via Postal Card • Report

Overall Experience

Staff are always welcoming, professional and respectful. They show a keen interest in mom's personal life, when coming back from outings or family gatherings, they enjoy hearing what she's been doing and are so pleased that she's had a lovely time.

When things aren't going so well for mom, they

are straight on to the issue and keep us informed. They actively chase medical follow ups on our behalf.

We feel part of a larger family now and the pressure of looking after mom 24/7 has been lifted so we can just enjoy the time we have together.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

Thank you for sharing your lovely feedback about The Wharf and team. It is always good to hear of your positive experience, for which we strive for.

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Review of
Windsor Court Care Home
from Alexander L (Husband of Resident) published on 6 June 2025

Submitted via Postal Card • Report

Overall Experience

My wife has been a resident at Windsor Court since it opened nearly 4 years ago. There have been some very difficult times with the covid restrictions, the failure of national governments to honour promised assistance and staff recruitment problems. The recent situation regarding the imposition of national

insurance levies will cause more problems and they will increase costs and fees substantially. This home has been managed in a very pleasant, efficient and professional manor. The ethos and management are excellent and welcoming. I have no hesitation in recommending it to potential clients. Thank you all.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you are happy with the care we deliver to your wife, and thank you for the continuing support you give the home. The staff team will welcome your wonderful comments.

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Review of
Windsor Court Care Home
from N W (Son of Resident) published on 2 June 2025

Submitted via Postal Card • Report

Overall Experience

I find the facility spotless. The staff are honestly caring with the residents. While these issues are very important I have found the food consistently excellent. I can honestly say, the food has confirmed my decision to keep mum here. I'm grateful to the chef and staff for their dedication.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your mum have experienced such a great service with are staff teams especially the food and that she has decided to make Windsor court her home after her respite stay.

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Review of
Windsor Court Care Home
from S K (Daughter of Resident) published on 22 May 2025

Submitted via Website • Report

Overall Experience

It's taken a while to write this because I have been waiting awhile for some issues we had while Dad was in there, to be sorted, but they still haven't. He went in there because he went off his feet and there was not enough available care in the community for his needs, local district nurses got him

a place in there, my Dad was supposedly on End of life care, but he was treated just as an elderly gent rather than being a very ill gent. I truly believe the care he received was not adequate, It definitely isn't the place for someone so ill. There seems to be a lack of understanding and empathy, I also think there is a language barrier in some cases, I'm sure that there are not enough staff because buzzers are going for ages. We used to say things to the staff, like Dads in pain or he needs someone to look at him, this might be on a Sunday and the reply would be, okay the Doctor is coming on Wednesday. The overall appearance of the place is lovely but the care was poor.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

We are sorry that you remain unhappy with the home. We have been in communication for some time regarding your concerns, we are sorry we were not able to resolve these to your satisfaction. There has now been a change in management and our offer to meet with you is always open should you wish.

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Review of
The Wharf Care Home
from Richard C (Husband of Resident) published on 14 May 2025

Submitted via Postal Card • Report

Overall Experience

Nurses very good. Carers very good. Housekeeping, hospitality, activities good. Admin/reception good. My wife, the resident, is bound to her bed so cannot partake in most activities. The newer activities staff seem to be more proactive in bringing activities/company into her room. Staff always appear

cheerful and responsive. A few months ago there seemed to be a shortage of staff so slow response, either due to holidays, sickness, or rota arrangements but in recent times it is less noticeable. I cannot comment on value for money. It seems expensive but I have no benchmark.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

Thank you for taking the time to write this lovely review of The Wharf. The team will be delighted to hear your kind words and to know that they are achieving what we all strive for, exceptional care where every resident feels at home. We look forward to seeing you soon.

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Review of
The Wharf Care Home
from Martin F (Son of Resident) published on 7 May 2025

Submitted via Website • Report

Overall Experience

From the moment we first visited The Wharf Care Home, we knew it was something special. The warmth, professionalism, and genuine compassion shown by every member of staff is simply outstanding. The atmosphere is welcoming, peaceful, and filled with a sense of community that makes residents - and their

families - feel truly at ease.

The team goes above and beyond not just in meeting daily needs, but in offering personal attention, engaging activities, and emotional support that makes a world of difference. The rooms are clean, bright, and comfortable, with thoughtful touches that help each resident feel at home.

We are so grateful for the exceptional care provided here. It's clear that staff treat residents like family - with dignity, kindness, and respect. The Wharf is not just a care home; it's a place where people are valued, nurtured, and genuinely cared for. Thank you for all you do!

Reply from Hannah Byng, Home Manager at The Wharf Care Home

Thank you for taking the time to write this lovely review of The Wharf. The team will be delighted to hear your kind words and to know that they are achieving what we all strive for, exceptional care where every resident feels at home. We look forward to seeing you soon.

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Review of
The Wharf Care Home
from Judith P (Wife of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

Whitle staff are amazing they go beyond their duties very careing and understand the residents needs . Including staff are the home team who look after my husbands room and clothes always on top of things . My husband has been in the wharf nealy 4 years I don't think I would find a better place .

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Review of
The Wharf Care Home
from H G (Next of Kin) published on 25 March 2025

Submitted via Website • Report

Overall Experience

On the whole my relative was cared for. At times elements of care were sadly lacking depending on various factors affecting the home that day e.g. staffing, other residents, events on that day. I would have liked my relatives spiritual needs to be considered more. I often felt, particularly at weekends

the ratio of staff to residents was insufficient, making it a different atmosphere. The staff intentions were well meaning. My relative had there respect form wishes met at times of infection. I was consulted in regarding upholding their respect wishes. On the whole the staff understood how to manage dementia & altzheimer residents. Support for the relatives is something that should be considered by a specialist nurse. The home becomes the constant for your relative but having someone to talk to, to understand the emotions you go through when visiting is vital. The longer they are in care the more you go through, to cope with each visit.

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Review of
Windsor Court Care Home
from Robert L (Respite Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Firstly, I want to give you a massive thank you for the care and attention both management and staff have showed and given to me during my short stay. I have to say at the beginning I was a little unsure but that quickly changed. The short stay has helped with the recovery from a major operation. Again,

my thanks to everybody.

Reply from Anne Pink, Commercial Business Partner at Windsor Court Care Home

Thank you so much for your kind review. We are delighted you enjoyed your stay and you will always be welcome at Windsor Court.

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Review of
Windsor Court Care Home
from F F (Granddaughter of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

I cannot express how grateful I am for the care Windsor Court provided for my wonderful Grandmother. The staff approached her and the rest of my family with person-centeredness, sensitivity and love. We all felt so welcome when visiting, including my Grandmother's very young Great Grandchildren who

loved visiting Windsor Court and sitting in the bistro area with her. Despite having very complex care needs, she was looked after wonderfully and the staff worked so hard collaboratively with us as a family and outside care services to ensure she got the very best care. The food provided was exceptional and the chef did everything to deliver delicious and bespoke meals for my Grandmother's changing needs. The rooms are kept beautifully clean and the staff always have a friendly smile on their face. Thank you so much!

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for your heartfelt review, we are so pleased that you have had the best experience when visiting your grandmother. The Windsor Court team are dedicated in providing great person-centred care, and we pride ourselves in going that extra mile. It has been lovely meeting you all and looking after your grandmother.

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Review of
Windsor Court Care Home
from Julia E (Wife of Resident) published on 20 January 2025

Submitted via Postal Card • Report

Overall Experience

The carers and the support staff are friendly and professional, and always cheerful. Nothing is too much trouble for them. The bistro on the ground floor is a welcoming space for both visitors and residents. The upstairs lounge is elegant and with a restful atmosphere. I feel my husband is very, very

well looked after.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, we are so pleased that you and your husband are enjoying Windsor Court and that your overall experience is such a great one.

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Review of
The Wharf Care Home
from Janice L (Wife of Resident) published on 12 December 2024

Submitted via Website • Report

Overall Experience

My husband died recently at The Wharf Nursing Home. He had only been there a short time. For many months previously I had been, desperately, trying to get Social Services to accept that he needed nursing care. When he arrived at The Wharf he was enveloped with love and care. His food was good quality

and adjusted to his needs, likes, and ability to eat. His room was adjusted for his safety and enjoyment and those of his visitors. The carers were kind and understanding of his condition. Sadly his dementia, suffered for many years, had finally taken its toll. We were supported in my husband's final few days by the staff. He died surrounded by care and kindness. Thank goodness we had managed to move him to 'The Wharf '. Thank you to all of the wonderful, professional, loving staff.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.

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Review of
The Wharf Care Home
from James F (Son of Resident) published on 21 November 2024

Submitted via Postal Card • Report

Overall Experience

All the staff at The Wharf gave my father great care, time and understanding. He enjoyed the conversations and the personal time shared. I could not praise the staff more. The great effort everyone put in from his arrival and settling, all through to his passing. The Wharf have a great team and the

family would love to thank every one of them.

Reply from Hannah Byng, Home Manager at The Wharf Care Home

We appreciate you taking the time to share your positive comments regarding The Wharf Care Home and their team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.

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Review of
Windsor Court Care Home
from Jane J (Daughter of Resident) published on 18 November 2024

Submitted via Postal Card • Report

Overall Experience

Windsor Court worked rapidly and efficiently with the hospice and home team to arrange emergency 2-week respite for my mother. The transition experience was exceptional with every complex need and requirement listened to and activated. My mother is now permanently at WC. Every single member of staff

shows kindness, professionalism, a sense of humour, friendship and support to my mother and all my family. WC is exceptional in every way from management, nursing, care workers, chef, hospitality, activity team, cleaning etc. We are most grateful to WC and its extremely high standards of care.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you for your lovely review, it's so heart-warming to hear that you and your family have had the best experience from us all at Windsor Court.

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Review of
Windsor Court Care Home
from Susan W (Daughter of Resident) published on 11 November 2024

Submitted via Postal Card • Report

Overall Experience

A very warm welcome by all members of staff. Everyone gives time to actively listen to residents and visitors. Staff are very accessible and obliging. Kind, excellent nursing and care. Activities are varied and well-organised. Very sensitive and creative chefs, catering for specific needs - delicious,

nutritious meals. Encouragement given to make the spacious rooms homely, friendly and expert hospitality. The design and surroundings of the building are safe, tasteful and comfortable. The spiritual needs of residents are well met. A very 'whole' and reassuring experience.

Reply from Lisa Ferneyhough-Moss, Home Manager at Windsor Court Care Home

Thank you so much for a lovely review. We are so pleased you are happy with care, activities and the facilities we provide here at Windsor Court.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Worcestershire

Maria Mallaband Care Group Ltd Locations in Worcestershire (2)

Maria Mallaband Care Group Ltd Reviews in Worcestershire (87)

The Wharf Care Home

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

The Wharf Care Home

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

The Wharf Care Home

The Wharf Care Home

The Wharf Care Home

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

Windsor Court Care Home

The Wharf Care Home

The Wharf Care Home

Windsor Court Care Home

Windsor Court Care Home

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