Care Homes Owned by Maria Mallaband Care Group Ltd in Devon

Father in law has been living at Kings Manor for a few months now, since then the staff have all been so welcoming to him and our family. They've spent time getting to know him and gone out of there way to help him adjust and settle in. It's a beautiful looking home with a lovely dining room and relaxing garden and lots of activities but the staff are what makes it really special.

Any problems have been satisfactorily resolved when reported. These have principally related to personal hygiene, which does need to be carefully monitored.

Visit our niece when able & have always been delighted to see her happy & clothes tidy & clean. We have sat in on word search & find that this stimulates her brain & speech. She told us today of a trip to Plymouth Aquarium. Activities are most important & there appear to be regular. We enjoy sitting & talking in The Bistro over a cup of coffee. The atmosphere is rather like an hotel which is comforting & have never smelt urine as in most nursing homes. A relief that she is so settled here.

My dad moved in to Claremont after a serious illness and several months in hospital. Over the two months my dad has been cared for in Claremont his health and happiness have improved beyond all expectations. This is very much due to the amazing levels of care and sense of belonging and community that Claremont have created for my dad since he joined. The food, activities, physical environment and above all the exceptional staff have all far exceeded our expectations. We are enormously grateful for the care and compassion shown by every single member of staff from the lovely receptionist to the chefs to the pink ladies to the laundry lady and all of my dad's carers. We would have no hesitation in recommending Claremont to others. Thank you to all the staff.

After finding my sister who was happily watching tv in a lounge. I took her to her room which was clean and tidy. Chatted with nurse on her floor re my sister. Went to coffee area which has a lovely coffee machine and air conditioning. The receptionist asked if sister would like to help choose the new flower displays. Activities lady also spoke to us and joined in with the chat about the flowers.

A lovely relaxing atmosphere & place to visit and be part of with Auntie. Her Chinese family who visited recently were very pleased with Claremont and thankful to see where she now lives. They received a warm welcome. Thank you for welcoming the family as we come and go!

This home is very well led by the manager and her senior team. Consequently, all staff I have met are committed and enthusiastic in their work. There is an atmosphere of fun and laughter, and a 'can do' attitude. I would like to thank everyone for making my mother so welcome in this home and giving her a new lease of life in her 90s.

My relies care for with dignity and thought.

My mother moved into Claremont Manor towards the end of last year. On the day she moved in all her pictures and personal items were in the room and the handyman hung all the pictures for her on that same day. All was very welcoming and my mother settled in straight away. The care and support she receives in second to none and all members of staff are very caring and friendly and all have a very positive attitude in supporting her. The nursing care is wonderful and nothing is too much trouble. I highly recommend Claremont Manor to everyone.

The staff all greet me and call me by name when I visit and will go out of their way to make my visit (and others that visit her) comfortable.

As soon as I arrived at Claremont Manor I felt the happiness of the home. Driven from the Cotswolds wth my family - who had found this excellent home for me - we were warmly welcomed, offered refreshments and the help of a handyman who instantly hung pictures etc to turn my room into my new home. A brief tour of my surroundings included greetings from carers along corridors, some open doors to residents rooms resulting in friendly waves. A 'knit and natter' activity was in progress in a large lounge - serveral other lounges for use to. From living alone for years I'd recently felt the need to know there was someone nearby should I fall, people to talk with, no more concerns - and I've found all this and more at Claremont - it really is exceptional in every way and my ratings reflect my experience.

Kings Manor, Ottery St Mary, has all the advantages of a new build - wide corridors, plenty of light, excellent sitting rooms, balconies and a good garden. Rooms too are light and airy. Staff welcoming, kind and very careful. My wife has settled more quickly than I could have hoped or expected. Thoroughly impressed with everything so far.

Mum has lived in Kings Manor for the last 2 years. Unfortunately she has now passed away. The care, compassion and kindness of every single staff member has been second to none. The management team were fantastic with us when trying to negotiate entry to the care system. The lifestyle team were great at getting Mum involved in any activity that was on offer. The catering team were all lovely and Mum enjoyed interaction with them. The nursing team have been absolutely amazing, especially in Mums final months. They have looked after all her needs, with kindness and compassion, and have also supported us as a family, and for that we are very thankful. I also can't leave out the Admin team who have always been quick to answer any questions and have been very approachable. The cleanliness of not only Mums room but the home as a whole is always exceptional. Now that Mum is no longer here we are going to miss them all as part of our extended family.

Mother-in-Law moved into Claremont Manor in June 2024. She has been well looked after during that time with the freedom to go where she wishes and excellent facilities for her to use. Unfortunately, since a recent bout of RSV she has certainly deteriorated in health and mood. The staff continue to look after her well despite her now erratic moods and behaviour.

My wife has been cared for by the staff of Claremont since 22nd November. She has had Parksons for over 30+ years and is now in what is termed the complex phase. Her transfer from hospital to Claremont for initially respite care has been transformational. And while she has not been able to make a recovery her well being both emotionally and physically has been wonderful. I cannot thank Claremont Manor staff enough for everything they do.

Christmas Day was lovely with gifts for the residents and flowers for the residents' wives. There is a very good attention to detail. Although my husband is unable to write, the staff had prepared a Christmas card for me from him which was a lovely touch.

The clinical and management staff at Claremont have been consistently caring and insightful. They have shown us that they want the best for Dad and that they are his advocate. Carers and nurses have got to know Dad as a person, not just a service user. Staff always know the names of residents that they pass in the hallway, and they have a friendly, open attitude. Dad has enjoyed the food choices. Highly recommend.

The staff at Claremont Manor are always kind, supportive and professional. My husband has complex and challenging needs but the staff always make time to give him the best care possible, treating him with great dignity and respect. When he arrived at the home, his comment was: 'this is extraordinary.' And indeed it is.

My husband has been at Claremont Manor for just a week. The first impression is of a well designed and welcoming place. The staff (there are lots of them) are all friendly and helpful. Each of three floors has a lounge and dining room and a coffee station where you can get hot drinks, biscuits and cakes. There is also a grandchildren's room, a cinema and a bistro. Other things as well, but I have yet to discover everything. The rooms are light and airy and offer good views out over the surrounding countryside. Beds are comfortable and each room has a TV and an en suite shower room. Security is good. My husband has special pressure mats on the floor so that staff can be alerted if he moves around. The home is well administered and very professional. The food is varied, nutritional and the helpings are good. Visitors can order meals in advance if they wish. Outings take place in the home's minibus. The grounds are pleasant, but not yet fully mature as the home was built in 2024.

My dear friend with memory loss joined the community at Claremont Manor. She is quite settled and they are getting her to engage in activities which is wonderful to see. It seems they have a real understanding of the challenges memory brings and care a lot about each individual. Staffing levels are high. Overall very pleased