Care Homes Owned by Maria Mallaband Care Group Ltd in Devon

After finding my sister who was happily watching tv in a lounge. I took her to her room which was clean and tidy. Chatted with nurse on her floor re my sister. Went to coffee area which has a lovely coffee machine and air conditioning. The receptionist asked if sister would like to help choose the new flower displays. Activities lady also spoke to us and joined in with the chat about the flowers.

A lovely relaxing atmosphere & place to visit and be part of with Auntie. Her Chinese family who visited recently were very pleased with Claremont and thankful to see where she now lives. They received a warm welcome. Thank you for welcoming the family as we come and go!

This home is very well led by the manager and her senior team. Consequently, all staff I have met are committed and enthusiastic in their work. There is an atmosphere of fun and laughter, and a 'can do' attitude. I would like to thank everyone for making my mother so welcome in this home and giving her a new lease of life in her 90s.

My relies care for with dignity and thought.

My mother moved into Claremont Manor towards the end of last year. On the day she moved in all her pictures and personal items were in the room and the handyman hung all the pictures for her on that same day. All was very welcoming and my mother settled in straight away. The care and support she receives in second to none and all members of staff are very caring and friendly and all have a very positive attitude in supporting her. The nursing care is wonderful and nothing is too much trouble. I highly recommend Claremont Manor to everyone.

The staff all greet me and call me by name when I visit and will go out of their way to make my visit (and others that visit her) comfortable.

As soon as I arrived at Claremont Manor I felt the happiness of the home. Driven from the Cotswolds wth my family - who had found this excellent home for me - we were warmly welcomed, offered refreshments and the help of a handyman who instantly hung pictures etc to turn my room into my new home. A brief tour of my surroundings included greetings from carers along corridors, some open doors to residents rooms resulting in friendly waves. A 'knit and natter' activity was in progress in a large lounge - serveral other lounges for use to. From living alone for years I'd recently felt the need to know there was someone nearby should I fall, people to talk with, no more concerns - and I've found all this and more at Claremont - it really is exceptional in every way and my ratings reflect my experience.

Kings Manor, Ottery St Mary, has all the advantages of a new build - wide corridors, plenty of light, excellent sitting rooms, balconies and a good garden. Rooms too are light and airy. Staff welcoming, kind and very careful. My wife has settled more quickly than I could have hoped or expected. Thoroughly impressed with everything so far.

Mum has lived in Kings Manor for the last 2 years. Unfortunately she has now passed away. The care, compassion and kindness of every single staff member has been second to none. The management team were fantastic with us when trying to negotiate entry to the care system. The lifestyle team were great at getting Mum involved in any activity that was on offer. The catering team were all lovely and Mum enjoyed interaction with them. The nursing team have been absolutely amazing, especially in Mums final months. They have looked after all her needs, with kindness and compassion, and have also supported us as a family, and for that we are very thankful. I also can't leave out the Admin team who have always been quick to answer any questions and have been very approachable. The cleanliness of not only Mums room but the home as a whole is always exceptional. Now that Mum is no longer here we are going to miss them all as part of our extended family.

Mother-in-Law moved into Claremont Manor in June 2024. She has been well looked after during that time with the freedom to go where she wishes and excellent facilities for her to use. Unfortunately, since a recent bout of RSV she has certainly deteriorated in health and mood. The staff continue to look after her well despite her now erratic moods and behaviour.

My wife has been cared for by the staff of Claremont since 22nd November. She has had Parksons for over 30+ years and is now in what is termed the complex phase. Her transfer from hospital to Claremont for initially respite care has been transformational. And while she has not been able to make a recovery her well being both emotionally and physically has been wonderful. I cannot thank Claremont Manor staff enough for everything they do.

Christmas Day was lovely with gifts for the residents and flowers for the residents' wives. There is a very good attention to detail. Although my husband is unable to write, the staff had prepared a Christmas card for me from him which was a lovely touch.

The clinical and management staff at Claremont have been consistently caring and insightful. They have shown us that they want the best for Dad and that they are his advocate. Carers and nurses have got to know Dad as a person, not just a service user. Staff always know the names of residents that they pass in the hallway, and they have a friendly, open attitude. Dad has enjoyed the food choices. Highly recommend.

The staff at Claremont Manor are always kind, supportive and professional. My husband has complex and challenging needs but the staff always make time to give him the best care possible, treating him with great dignity and respect. When he arrived at the home, his comment was: 'this is extraordinary.' And indeed it is.

My husband has been at Claremont Manor for just a week. The first impression is of a well designed and welcoming place. The staff (there are lots of them) are all friendly and helpful. Each of three floors has a lounge and dining room and a coffee station where you can get hot drinks, biscuits and cakes. There is also a grandchildren's room, a cinema and a bistro. Other things as well, but I have yet to discover everything. The rooms are light and airy and offer good views out over the surrounding countryside. Beds are comfortable and each room has a TV and an en suite shower room. Security is good. My husband has special pressure mats on the floor so that staff can be alerted if he moves around. The home is well administered and very professional. The food is varied, nutritional and the helpings are good. Visitors can order meals in advance if they wish. Outings take place in the home's minibus. The grounds are pleasant, but not yet fully mature as the home was built in 2024.

My dear friend with memory loss joined the community at Claremont Manor. She is quite settled and they are getting her to engage in activities which is wonderful to see. It seems they have a real understanding of the challenges memory brings and care a lot about each individual. Staffing levels are high. Overall very pleased

My father moved to Kings Manor a few weeks ago - I am his eldest daughter. He has been treated with the utmost respect and all his needs have been catered for. He has been assessed for hearing and swallowing and he is back to eating normal food. He is a bit more chatty and verbalising well. The staff are all very caring and respectful, also approachable. I'm very happy with his care.

Merry Christmas

The kindness, care, professionalism and compassion shown by all the staff was exemplary. The facility itself is superb - clean, incredibly comfortable and modern. My wife could not have had better care than here at Kings Manor. Thank you for all you did for my wife, and us as a family.

Claremont Manor provided the best possible end of life care for my mum. The site, room and facilities were immaculate and beautiful and the staff were unfailingly kind and patient with the size of family and number of visitors. Mum was treated as a much-loved individual, not just any old patient, and she felt confident in the care she was receiving. We could not have asked fir anything more in those final precious weeks of mum's life.