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Care Home Owned by Maria Mallaband Care Group Ltd in Jersey

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Maria Mallaband Care Group Ltd in Jersey

Only the locations & reviews in Jersey for Maria Mallaband Care Group Ltd are showing below.

View the details of all 78 locations (with 5129 reviews) owned by Maria Mallaband Care Group Ltd

Maria Mallaband Care Group Ltd Locations in Jersey (1)

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1 Care Home owned by Maria Mallaband Care Group Ltd in Jersey
Pinewood Residential Care Home

Le Mont Millais, St Helier, Jersey JE2 4RW 

9.6 69 reviews
"I spent 3 weeks respite at Pinewood Residential Care Home. I felt a lot better for my stay there, I would not hesitate to recommend…"   Read all 69 reviews
Location Type Care Home

Pinewood Residential Home is located in pleasant surroundings that include sea and countryside views, within which residents can receive quality residential care and live a relaxing lifestyle. All of the 45 en-suite rooms are fully furnished and tastefully… Read more about Pinewood Residential Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Palliative Care
  • Visual / Hearing Impairment
  • 48 Rooms
  • from £1,200 / week

Maria Mallaband Care Group Ltd Reviews in Jersey (69)

9.4

Maria Mallaband Care Group Ltd has a Group Review Score of 9.4 (9.431) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Maria Mallaband Care Group Ltd must have a Review Score.

Overall Experience
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Review of

Pinewood Residential Care Home

from Michael L (Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel good, safe, effective caring, responsive to my special needs and my well-being.
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Review of

Pinewood Residential Care Home

from Sylvia N (Respite Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 3 weeks respite at Pinewood Residential Care Home. I felt a lot better for my stay there, I would not hesitate to recommend Pinewood and if need be I would go back there.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for taking the time to leave such a wonderful review. We are delighted that your stay has helped you and are grateful that you would recommend us, and that you would return if required. I will ensure the feedback is passed on to the team.

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Review of

Pinewood Residential Care Home

from J L (Niece of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pinewood is always a friendly, welcoming home to visit. All staff are extremely helpful, willing to offer advice. Gatherings are perfectly organised and enjoyed by residents and guests. All rooms are well furnished and kept in perfect order. Many thanks to all staff. There are many activities offered
and appreciated by all.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your lovely review of the home. We are delighted to hear that we are friendly and welcoming, this is exactly the environment we want to create for our residents, families and our staff. We are very grateful that you have taken the time to review the home, and I will pass on the feedback to the team.

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Review of

Pinewood Residential Care Home

from Melanie B (Daughter of Resident) published on 23 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents are both at Pinewood and are both very happy to be residents here. All the staff are friendly, attentive and helpful.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for taking the time to leave us a lovely review. We are delighted that both your parents are happy at Pinewood. I will ensure the feedback is passed on to the team.

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Review of

Pinewood Residential Care Home

from Rachael C (Granddaughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is well looked after at Pinewood. The carers are very kind and helpful and Granny feels safe. She loves it here and we love the staff. The entertainment for my Granny is fantastic. The afternoon tea party was so wonderful.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your wonderful review, we are so glad you could make it to the Afternoon Tea Party. We are pleased to hear your Granny feels safe with us and enjoys the entertainment, and also that you both love the staff. We are very grateful for you taking the time to fill out a review, it makes all the difference to be able to pass the feedback to the team to let them know they are appreciated. We hope to see you at our Christmas party!

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Review of

Pinewood Residential Care Home

from Carolyn H (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has been in Pinewood since March this year. He was impressed by the home and the staff on the day he came to view.
The staff cannot be kinder, nothing is too much trouble and I no longer have no worry that Dad is on his own. Thank you everyone.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your lovely review, we are so pleased to hear that your Dad was impressed by the home and the staff. We really appreciate you taking the time to fill in a review and I will pass on the kind words to the team. If there is ever anything you feel we could improve, please do let us know as we want to ensure your Dad has the best experience whilst living with us. We hope to see you at our Christmas party!

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Review of

Pinewood Residential Care Home

from Robert H (Respite Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm happy with how I've been looked after. Night staff very good. All staff have been helpful and kind. Rooms need attention as carpet decor old.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for taking the time to review the home. We are really pleased to hear that the staff were so helpful and kind during your stay. We understand that some of the decor is worn, and the home is currently undergoing renovations. We have recently replaced carpets in 10 rooms, the dining room and some of the communal corridors. We are continuing to work hard to replace the remaining carpets/flooring.

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Review of

Pinewood Residential Care Home

from T L (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you so much for looking after my father, over the past couple of weeks and until his passing last night.


He and we, his family have fully appreciated the excellent level of care that your team has put in to make him feel welcome.

Reply from Laura Nightingale, Commercial Business Partner at Pinewood Residential Care Home

Thank you for your kinds words during such a difficult time. We will pass on your comments to the Pinewood team who will be touched by your comments. Please accept our heartfelt condolences - we're thinking of you all and sending strength in the days ahead.

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Review of

Pinewood Residential Care Home

from Margot K (Respite Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been a resident here for 2 months. On respite with a broken leg. I have found it very pleasant, food good 99% staff delightful. Do not like toilet in room with just a net curtain, not private enough. Staff come in the door and curtain blown up. Gardens could do with a good makeover.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your feedback. We are grateful that you have taken the time to review the home and are really pleased you enjoyed our food.I am currently looking into your concerns about the bathroom, ensuring residents' privacy and dignity is a priority. We are also currently in the process of rehiring someone to maintain the gardens.

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Review of

Pinewood Residential Care Home

from Bridget B (Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all wonderful to me and also they are all happy working together, that makes a difference.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for leaving such a lovely review, we are pleased to hear that the staff are wonderful, and I will ensure this feedback is passed on to the team. We pride ourselves on having a great team that work together to provide quality care for all our residents.

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Review of

Pinewood Residential Care Home

from Janet J (Daughter-in-law of Resident) published on 7 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been at Pinewood for the past two years and in that time she has had such wonderful care from all of the staff. We are extremely grateful for the dedicated staff ensuring Mum is in a safe and comfortable place. There are weekly visits from a hairdresser which all ladies love, hopefully when
there are long periods of absence due to holiday these could be covered in the future. Overall we are delighted with the services provided and heartfelt thanks to everyone.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your review, we are delighted to hear that you feel your Mum receives such wonderful care and I will ensure that this feedback is passed on to the team. I do understand how important it is for residents to have the opportunity to visit the hairdresser each week and how much this can improve their well-being. We will ensure that we look into this going forward, and I will also discuss this at the next resident and relative's meeting.

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Review of

Pinewood Residential Care Home

from L N (Son of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Pinewood is a welcoming and pleasant residential facility with friendly and caring staff and management. The main issue with the facility is that it's dated and tired and could do with a major freshen-up. Whilst centrally located, parking can be a major issue but appears to have improved recently.
Reply from Jemma Quayle, Home Manager at Pinewood Residential Care Home

Thank you for your review. We are pleased that you felt we are doing well in some areas and are currently working on the issues you have mentioned. We recently finished renovating the dining room and are currently in the process of decorating all the corridors within the home. Unfortunately, due to the number of staff and visitors, the car park can be difficult to park in. We are currently working on expanding our outside storage area to create another car parking space. Thank you for such lovely feedback about the staff and management- I will ensure this is passed on to the team.

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Review of

Pinewood Residential Care Home

from R G (Son of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent environment for my mother. She is well looked after in a caring and safe home. The staff are extremely friendly and kind.
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Review of

Pinewood Residential Care Home

from Elizabeth L (Daughter of Resident) published on 3 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident as he was too much for me at home. The carers and all the staff are magnificent and so genuinely caring. Dad is very happy and I think this has been really good for him and he's met lots of new friends.
Reply from Jemma, Home Manager at Pinewood Residential Care Home

We really appreciate you taking the time to share your positive comments regarding Pinewood and the staff and hope you enjoyed attending our Battle of Flowers Party with your Dad. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group. Thank you again for such wonderful comments about the staff, it's fantastic when we are able to provide them with this feedback.

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Review of

Pinewood Residential Care Home

from Peter M (Respite Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been delighted with everything at Pinewood. The food is absolutely brilliant. as good as a five-star restaurant. The staff are all so caring and nice. Lovely bedroom, bathroom, lounge and dining room, all bright and airy. I would not hesitate coming back to have full-time care if I had to. I'm
so grateful for this experience.
Reply from Jemma, Home Manager at Pinewood Residential Care Home

Thank you for taking the time to leave us a review and share your experience that you have had at Pinewood. We are so pleased that you had a great experience. It will be great to be able to share these reviews with our members of staff, who take the utmost pride in offering the best care possible. It was a delight to be able to provide you with the care you required.

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Review of

Pinewood Residential Care Home

from Sharon L (Daughter-in-law of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The parents moved here in January 2023 and they were made to feel very welcome and secure quickly. They are very well looked after laundry and food etc. However, Mum's hygiene could be better but unfortunately, the staff can't force her to shower. The staff are all so nice, helpful and friendly.
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Review of

Pinewood Residential Care Home

from N M (Daughter-in-law of Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law had nothing but praise for everyone at Pinewood. She said the staff couldn't have been more helpful. When we first went to visit Pinewood, we sat down with the manager who immediately put my mother-in-law at ease. Showed her around etc, and she felt very comfortable knowing where she
was going and which room and my husband and I were happy leaving her there knowing she was in such good hands. 10/10.
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Review of

Pinewood Residential Care Home

from N P (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel that mum is being very well cared for she is happy the staff are so good with her it makes me feel relaxed and comforted that she is safe in their hands. I have recommended Pinewood to my friends.
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Review of

Pinewood Residential Care Home

from B W (Resident) published on 27 March 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Whilst the home is caring and warm, it lacks a number of facilities that are required for the residents such as a wet room. The shower rooms are pathetic and require refurbishment. There are several cracked and broken tiles. Some rooms would benefit from an en-suite shower. The food, when delivered
to the rooms, is often cold as there is no heated trolley to deliver it. Many of the residents accept this without complaint. Some of the food is very badly cooked. The soup is good, as is the fish. Chips have improved but some of the desserts leave a lot to be desired, especially the pancakes.
New carpets are desperately required. They are stained and out of date. The decor in communal areas looks very tired.
The home is short-staffed with cleaners and carers covering for waitresses.
The call bells sometimes don’t work and it can take as long as 20 minutes to be answered.
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Review of

Pinewood Residential Care Home

from B L (Resident) assisted by family/friend published on 14 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my husband and myself are very happy to be here. We find management and staff extremely helpful at all times.
Reply from Darren Kenny, Community Liaison Co Ordinator at Pinewood Residential Care Home

We're so pleased you're happy living with us - your home from home. It is a pleasure to have such a wonderful couple gracing Pinewood with your wit, humour and fantastic stories

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Awards / Recognitions (3)

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