Care Homes Owned by Maria Mallaband Care Group Ltd in Nottinghamshire

me during an anxious few days when Mum was in hospital last week. Mum and I are included in all discussions about her care and medical needs. I've spent many years working in healthcare myself and have seen many care homes. Gateford Hill is one of the best.

Our mother has a some complex needs and the home have been flexible, caring and communicative with regards to these. I am assured that they put our mother's care at the forefront of their thinking and do their very best to meet her needs. My mother has a great relationship with all of the staff and is very complimentary about everyone she comes in to contact with.
She would like the food to be a little better but I understand the home are addressing this.
As a family we are very grateful to Belvoir Vale for everything they are doing for our mother and for us.

exceptional. As family we are informed of any changes, appointments, or updates which is reassurance for us.
They love the food that is on offer, so much so they have put on weight, which is a good thing!
It is so lovely to see them enjoying life again together.
Thank you to all the staff

working. The food has greatly improved since the Head Chef has taken up post but can be variable when he is not on duty. The activities team are returning to full strength & the activities offered are varied & stimulating. The availability of a modern and reliable mini-bus (rather than the current ancient one) for outside visits in a necessity for the mental well-being of the residents who wish to use it. Thank you

are repairs needed to the mini bus and the "Life Style Team" is depleted due to people leaving their posts. It is to be hoped that they will be replaced soon and a fuller program resume. My father is always clean and well presented. We believe he likes his new home.

to recommend Belvoir Vale.

been encouraged to do more activities, that is the only thing of note. Following a stroke her legs could have done with a little exercise.

which seems is maybe down to your chosen suppliers resulting in a challenge for any good cook! I know that the female chefs go out of their way to ask Dad daily for his preferences to then make and serve meals they know he'll enjoy. The activities are regular and varied. I hope there may be options for residents that have the capacity to maybe be taken out for a pub lunch or quiz in a more sociable 'non care home' setting. We were so grateful that the bus driver and activities team went above and beyond to help arrange a trip for Dad to go to the races. I found it difficult to rate the management category as I have not yet had the opportunity to meet the Manager of the home.

as it is always looking at improving systems, listening to relatives and residents.This is clearly seen within the Activities programme.
Thank you for making my Mum's last few years enjoyable and comfortable.This was her home.

Vale she was able to relax and she no longer had to worry about the pressures of daily life. Belvoir Vale is extremely well led and all staff go above and beyond in everything they do. They work brilliantly as a team and are highly valued which is clearly reflected in their happiness at work. The standard of care is outstanding and staff all have a great knowledge and understanding of the residents. Everyone is treated as a family member and with compassion and dignity. The rooms are gorgeous and furnished to a high standard. The food is freshly prepared and the residents are given plenty of choice. The home is in a great location set in well maintained beautiful grounds.

meetings to discuss concerns & changes.
We'll miss not going into see everyone.
Thank you again

would like to compliment and thank the managers and staff for looking after and nursing Mum. Mum will be staying again and I have no hesitation in recommending Gateford Hill Care Home.

no matter what their care needs. Sadly my father-in-law was on end of life in April early May and the care they provided to him and us as a family was amazing. Even down to checking that we had drinks while we stayed with him, did we need any food all the little things that get forgotten about for families. They even offered hugs when they were most needed. We feel overwhelmingly lucky that he was able to be cared for at Gateford and even at the end was able to stay there and give us peace that to the last moments it was just how anyone should be cared for. We will always have a special place in our hearts for this care home and its amazing staff.

3 cooked meals/day plus copious drinks and biscuits! She's come home much more mentally alert and is also cheerful - an improvement from pre-respite. Thank you to every staff member who helped us from day one (The two men from Maintenance -moving room furniture around for safety) and to one staff member in particular for helping with baggage on leaving. BV's care staff showed only patience and dedication. A couple of issues I highlighted were dealt with promptly and in full.