My mother has been a resident on Blue Bell Ward since July 2024.
My mother has advanced dementia and has growing needs.
When my mother first moved in, the place appeared to suit my mother's needs.
It was quickly apparent the home was failing to meet basic needs for my mother and other residents too.
She was loosing weight and her general appearance was not good.
I also feel her emotional needs we also not met.
All our concerns were presented in a professional manner and escalated upwards as and when required.
Problems continued and management / nurses were inept and changed on numerous occasions.
Social services and CQC became involved and many concerns were raised.
From my perspective the blue bell ward upstairs was a forgotten area.
After numerous meeting and change of management and staff the home now appears to have turned a corner.
Things are running much better and there is a positive atmosphere
Please keep it up for everyone's sake.
Thankyou.
↩Reply from Measha Savage, Home Manager at Croft House Care Home
Thank you for taking the time to leave us a review and share your experience that you have had at Croft House. We are so pleased that you and your loved one are seeing positive changes at Croft House and appreciate your feedback.