Care Home Owned by Maria Mallaband Care Group Ltd in Hertfordshire

deputy head , are all amazing . All staff are very approachable, we as a family appreciate you all .
I would like to thank you to all of you , for what you do for my dad , and yes the hugs from
Lisa when it all gets to much . You're all amazing , what a fantastic team .

I'm so grateful that she is listened to and cared for as one of their own members of family. A very Big Thank you

working as a team.

care home.

safe, comfortable and stimulating environment for the residents and I am so grateful for this. If ever I have questions or concerns, Lisa the care home manager always makes herself available to talk, listen and understand and she explains things to me in a way I can interpret and she is very keen to take and act on constructive feedback. This gives me confidence that we are doing the best we can do for Mum under very difficult circumstances. Thank you Monread, keep up the excellent work!

visitors. Very supportive atmosphere.
- Materials given to residents were thoughtfully chosen including physical and mental stimulation.

of residents enjoying musical recitals, singalongs, 'armchair travel', arts and crafts, the 'Friday Film', baking, bingo, even visits from animals, such as the newly-hatched ducks, which were a real hit. The management works hard to engage with families, though communications could occasionally improve. Mum has no critical medical needs, so I can't judge clinical care. All in all, Monread Lodge is a 'home from home'. Mum is very happy there. All credit to the staff.

In a week my aunt has regained her confidence in walking, likes her surroundings, is happy and settling well with supportive staff members.

me that they were now at a farm. As regards to entertainment, Mum tells me nothing much happened. I was there one day and bingo was being done and she said the music was good when a guy came in to sing. I would say looking at my mum on my visits to her, lots of the residents seemed to be less active and not as with it as my mum. I noticed my mum's mobility seemed to have improved, with her frame though it's a question as to will it be noticeable once realised for home. I do feel my mum needs more stimulation and maybe 3 weeks for her was a tad too long.

has been very professional and knowledgeable about the nursing care she requires. The carers too are very kind, very caring and very attentive. The activity team is wonderful, so creative, Mum has enjoyed visits from a pony, wallaby, newly-hatched ducklings and regular visits from a West End Musical theatre performer, leading everyone in a musical chorus. The catering team is excellent too, my mother looks forward to her meals. The excellent management and reception staff, the house cleaners and the laundry and maintenance are all very kind and very professional, having a word with the residents and their visitors, creating a wonderful, caring, homely atmosphere.

severe dementia and doesn’t understand what they are asking, so she can’t really give an answer. This has been recorded so many times. But the care and attention given to Mum is very good, she is happy and comfortable and even gets out in a chair for lunch which is amazing progress and on a few occasions with carer's encouragement has fed herself. We’re very pleased with Mum's care and the standard of the nursing home care and cleanliness is excellent. The laundry service is also excellent. I would strongly recommend Monread Lodge to anyone who wants good care.

remedied.
My mum was always left in a wheelchair when I specifically told them not to do that. Her care plan which I wrote with some specifics was not shared in a timely way, let alone shared and followed. Her diabetes was left uncontrolled without due care to seek advice from the community diabetic team. I know this because I checked. This is despite me requesting them to do this.
The reception phone was answered twice by an elderly resident who told me the nurses had gone home and they were locked in. Why on earth is this happening? Lack of showering, and cleaning dentures.
I have raised this to social services as a serious quality of care complaint.
Body map of bruises not recorded.

me know when anything happened. I think what impressed me most was the clear indications that all the staff really cared about her, and the way they really tried to make her life more interesting and stimulating, despite it being no easy task. There is a lovely easy atmosphere about the place, and other residents appear relaxed and happy. The food is very good too, and they bother with little touches like napkins and flowers on the tables in the dining room. I am so grateful that County placed her here, and have no hesitation in recommending this lovely place to anyone
Thank you so much, everyone, you are all stars!

- clothes returned clean and neatly pressed. A really first-class care team from the top to the often forgotten cleaners and kitchen staff and maintenance.