Maria Mallaband Care Group Ltd in Hertfordshire | 1 Care Home

Review of
Monread Lodge Nursing & Residential Home
from L C (Daughter of Resident) published on 15 January 2026 Submitted via Website • Report

Overall Experience

My mother was placed into Monread Care Home in December after being in and out of hospital twice. She has Primary Progressive Aphasia which means she cannot communicate and now her mobility has deteriorated.
The staff have created cards to help my mum communicate and all of the staff are extremely

kind and patient with Mum. The restaurant provides lovely food and the care home has a lovely, homely feel to it. We see the same staff which is reassuring with patients with dementia.

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential HomeThank you so much for your positive and kind feedback, I shall share this with the staff, they will be delighted. It is our pleasure to look after your mum, and we love having you and your family visiting the home you are always welcome anytime, if we can do anything please feel free to contact me, and we look forward to seeing you soon.

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Review of
Monread Lodge Nursing & Residential Home
from Sally S (Daughter of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

My dad was recently very unwell. , on return back to the home from hospital approached Lisa the manger ,,she was very understanding and went beyond her job roll for the family request in a end of life plan . Thank you Lisa . All the staff from the domestics , cook, health care assistants nurses and

deputy head , are all amazing . All staff are very approachable, we as a family appreciate you all .
I would like to thank you to all of you , for what you do for my dad , and yes the hugs from
Lisa when it all gets to much . You're all amazing , what a fantastic team .

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential HomeThank you so much for your kind feedback. It is our pleasure to care for your dad, you and your family, and you are always welcome. I shall pass your positive feedback on to the staff, and we all look forward to seeing you soon.

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Review of
Monread Lodge Nursing & Residential Home
from Lisa L (Granddaughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

Everyone at Monread are fantastic with my Nan. The manager always goes above and beyond to keep my mum informed of everything with my Nan, they also make my mum so welcome and makes her feel part of the residents too. Mum always tells me every day what the staff do for my nan. My nan is my world and

I'm so grateful that she is listened to and cared for as one of their own members of family. A very Big Thank you

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential HomeThank you so much for your wonderful feedback, we love having your Nan with us and being a part of both your Nan's and your lives. Your Mum is always welcome, and we look forward to her visits. Hope to see you all soon and once again thank you, I shall pass your very kind words to all the staff.

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Review of
Monread Lodge Nursing & Residential Home
from J H (Daughter of Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum was taken to hospital in May for a broken hip. She stayed in hospital for 10 days. When mum came back she was and still is cared for very well by all the staff! Mum has even taken a few steps and walked. Mum is eating well and drinking well. We are very happy with her care home and the staff.

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential HomeThank you so much for taking the time to give such positive feedback, it is always lovely to hear. We are delighted to have your Mum with us, and you are always welcome anytime. I shall share your feedback with the staff, and we all look forward to seeing you soon.

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Review of
Monread Lodge Nursing & Residential Home
from S G (Daughter of Resident) published on 16 July 2025 Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 4 years now and eight weeks ago slipped and broke her hip. We as a family are so grateful to staff who have always been caring and attentive and to management who's door is always open to us. After a spell in bed she is now up and in a wheelchair with the help of everyone

working as a team.

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential HomeThank you so much for your feedback. It is our absolute pleasure to have your mum with us. I shall share your kind words with the staff, and we look forward to seeing you soon.

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Review of
Monread Lodge Nursing & Residential Home
from C T (Niece of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Absolutely fabulous care home. Staff could not be more caring with amazing management !! The care my aunt has received has been beyond anything I could have hoped for. The feel of this place is just lovely and all the staff seem to genuinely want to work here. I would happily live here if I needed a

care home.

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential HomeThank you so much for your wonderful review. It has been our pleasure to care for your aunt. I shall share your kind words with the team, they will be delighted, and we look forward to seeing you all very soon.

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Review of
Monread Lodge Nursing & Residential Home
from S E (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card • Report

Overall Experience

Have been very kind to my mother and always lets me know how she is keeping

Reply from Laura Nightingale, Commercial Business Partner at Monread Lodge Nursing & Residential HomeThank you for taking the time to leave this 5 star review - we are pleased to hear your are happy with the care and we will pass on your comments to the team.

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Review of
Monread Lodge Nursing & Residential Home
from S E (Daughter of Resident) published on 15 January 2025 Submitted via Website • Report

Overall Experience

My mother has been at Monread for over a year now and despite having some demanding needs, Monread have ensured that her needs are met, above and beyond. The clinical leads, the carers, cooks, cleaners, the lifestyle team, the maintenance team and the admin work tirelessly together to provide an excellent,

safe, comfortable and stimulating environment for the residents and I am so grateful for this. If ever I have questions or concerns, Lisa the care home manager always makes herself available to talk, listen and understand and she explains things to me in a way I can interpret and she is very keen to take and act on constructive feedback. This gives me confidence that we are doing the best we can do for Mum under very difficult circumstances. Thank you Monread, keep up the excellent work!

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential HomeThank you so much for your kind words. It is our pleasure caring for your mum, and we really appreciate you taking the time to share your experience with us and also working with us as a team to improve the service together. I shall share this positive feedback with the team, they will be delighted. Thank you once again from the Monread team.

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Review of
Monread Lodge Nursing & Residential Home
from U G (Sister of Resident) published on 17 December 2024 Submitted via Postal Card • Report

Overall Experience

Activities at Monread:
- Very impressed with the activities provided in the home. Outings and events are well organised.
- Very inclusive, and updated regularly. Care and attention are given to residents who are bed-bound or unable to attend sessions.
- Excellent communication with residents and

visitors. Very supportive atmosphere.
- Materials given to residents were thoughtfully chosen including physical and mental stimulation.

Reply from Lisa Andrew, Home Manager at Monread Lodge Nursing & Residential HomeThank you for taking the time to write and share such positive feedback about our nursing home. We are honoured by your kind words and are thrilled to know that you have had such a positive experience with us. Our team is dedicated to providing high-quality care, and we are delighted when the commitment is recognised. I shall share this feedback with the staff, as all the staff are committed to making the resident's stay at Monread as positive and individual as possible. We are always striving to improve, if there is anything further you may suggest to make your experience even better I would welcome the opportunity of meeting with you. Thank you once again. Kind regards, Lisa Andrew.

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Review of
Monread Lodge Nursing & Residential Home
from L C (Daughter of Resident) published on 11 November 2024 Submitted via Postal Card • Report

Overall Experience

My Father has been in the care home since September and we are very happy with his care. All the staff are so nice and kind and we are very grateful to them. The food and activities are very good.

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Review of
Monread Lodge Nursing & Residential Home
from P C (Wife of Resident) published on 5 November 2024 Submitted via Postal Card • Report

Overall Experience

My husband has been a resident for 4 weeks and I cannot fault the care he has received. Any minor issues have been resolved immediately and all the staff are so kind to all the residents.

Reply from Kathleen Presswell, Home Manager at Monread Lodge Nursing & Residential HomeThank you very much for taking the time to review our service. It is great to hear that you are happy with the service we provide at Monread Lodge Care Home. It is our pleasure to support your husband, and we continue to work collaboratively with him and your family.

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Review of
Monread Lodge Nursing & Residential Home
from Mike H (Son of Resident) published on 18 October 2024 Submitted via Website • Report

Overall Experience

Mum has been at Monread Lodge for more than three years now, including during the pandemic, and enjoyed every moment. The staff are wonderful: caring and smiley and above all, patient! Mum loves the food. The schedule of activities is inspired: I always enjoy reading the weekly newsletter with its photographs

of residents enjoying musical recitals, singalongs, 'armchair travel', arts and crafts, the 'Friday Film', baking, bingo, even visits from animals, such as the newly-hatched ducks, which were a real hit. The management works hard to engage with families, though communications could occasionally improve. Mum has no critical medical needs, so I can't judge clinical care. All in all, Monread Lodge is a 'home from home'. Mum is very happy there. All credit to the staff.

Reply from Kathleen Presswell, Home Manager at Monread Lodge Nursing & Residential HomeThank you very much for taking the time to leave us a review. We are thrilled to hear that you are happy with our staff team. The home has had training for our lifestyle team, and they continue to find innovative and new ways to deliver activities to improve the well-being of our residents. We will share the feedback with our staff team, and we are grateful you appreciate the efforts they put into their work. We are happy that your mum loves our food, our chef always tries and finds new dishes for everyone to try. We enjoy your visits and chats; however, we do appreciate you feel could work more on communications. If you have time on your visits, we can discuss how we can do this better. Thank you for the support and recommendations to help improve our service.

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Review of
Monread Lodge Nursing & Residential Home
from D J (Niece of Resident) published on 8 October 2024 Submitted via Postal Card • Report

Overall Experience

First impressions on visiting to review for a bed for my aunt were, "We knew it was going to be an amazing place for anyone to live." We visited 4 others but knew on walking around the feel of the environment, felt welcome, staff couldn't do enough for the residents, no lingering smells, light and airy.

In a week my aunt has regained her confidence in walking, likes her surroundings, is happy and settling well with supportive staff members.

Reply from Kathleen Presswell, Home Manager at Monread Lodge Nursing & Residential HomeIt is heart-warming to receive such positive feedback. We are grateful for your kind words and happy to know that you find Monread Lodge and our staff team welcoming. We are also very happy that your aunt has settled in well in our home. We love having her, she is very chatty and is very complimentary to our staff, which helps boost staff confidence. She has formed a lovely friendship with some of the people living with us, and it makes us proud that we are giving her the best experience she can have in a care home. Thank you very much for your support, and we love to continue receiving your comments and feedback to improve our service.

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Review of
Monread Lodge Nursing & Residential Home
from R F (Son of Resident) published on 1 May 2024 Submitted via Website • Report

Overall Experience

In my own experience, my mother now needed to be looked after as her mobility and well-being needed full-time care.
Staff are amazing, friendly and caring in what they do.
Sorted her care plan out and I get informed on a regular basis.

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Review of
Monread Lodge Nursing & Residential Home
from Sarah S (Daughter of Resident) published on 30 April 2024 Submitted via Website • Report

Overall Experience

My mum was moved in for respite at the end of March for 3 weeks. She tells me she enjoyed the food and the staff were nice and friendly. I visited her every week for around an hour. Monread were informative with the newsletters via email. She enjoyed the baby ducklings and watching them hatch and told

me that they were now at a farm. As regards to entertainment, Mum tells me nothing much happened. I was there one day and bingo was being done and she said the music was good when a guy came in to sing. I would say looking at my mum on my visits to her, lots of the residents seemed to be less active and not as with it as my mum. I noticed my mum's mobility seemed to have improved, with her frame though it's a question as to will it be noticeable once realised for home. I do feel my mum needs more stimulation and maybe 3 weeks for her was a tad too long.

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Review of
Monread Lodge Nursing & Residential Home
from Renata C (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report

Overall Experience

My mother has been a resident at Monread Lodge since Feb 2023, after admittance to hospital and losing the ability to walk. The care at Monread Lodge has been exemplary. My mother has severe clinical issues, numerous hospital appointments, and operations and the nursing care is outstanding. Each nurse

has been very professional and knowledgeable about the nursing care she requires. The carers too are very kind, very caring and very attentive. The activity team is wonderful, so creative, Mum has enjoyed visits from a pony, wallaby, newly-hatched ducklings and regular visits from a West End Musical theatre performer, leading everyone in a musical chorus. The catering team is excellent too, my mother looks forward to her meals. The excellent management and reception staff, the house cleaners and the laundry and maintenance are all very kind and very professional, having a word with the residents and their visitors, creating a wonderful, caring, homely atmosphere.

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Review of
Monread Lodge Nursing & Residential Home
from Shelly H (Daughter of Resident) published on 26 April 2024 Submitted via Website • Report

Overall Experience

My mother has had excellent treatment since being transferred from Assisted living in December, it took settling in time and quite a few attempts at getting her care plan correct, the carers still ask mum what she wants to eat after having lists of what she does and doesn’t eat, especially as she has

severe dementia and doesn’t understand what they are asking, so she can’t really give an answer. This has been recorded so many times. But the care and attention given to Mum is very good, she is happy and comfortable and even gets out in a chair for lunch which is amazing progress and on a few occasions with carer's encouragement has fed herself. We’re very pleased with Mum's care and the standard of the nursing home care and cleanliness is excellent. The laundry service is also excellent. I would strongly recommend Monread Lodge to anyone who wants good care.

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Review of
Monread Lodge Nursing & Residential Home
from F B (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report

Overall Experience

My mum was admitted to Monread in mid-July and in one week I made the decision to move her as the care in my opinion was disgraceful.
Firstly there are some nice staff but that’s as far as it goes!
Firstly the room mum was allocated smelt of urine which having refused to leave her there was soon

remedied.
My mum was always left in a wheelchair when I specifically told them not to do that. Her care plan which I wrote with some specifics was not shared in a timely way, let alone shared and followed. Her diabetes was left uncontrolled without due care to seek advice from the community diabetic team. I know this because I checked. This is despite me requesting them to do this.
The reception phone was answered twice by an elderly resident who told me the nurses had gone home and they were locked in. Why on earth is this happening? Lack of showering, and cleaning dentures.
I have raised this to social services as a serious quality of care complaint.
Body map of bruises not recorded.

Reply from Kathleen Presswell, Home Manager at Monread Lodge Nursing & Residential HomeThank you for taking the time to leave a review. I’m sorry you felt some areas were not up to the standard that you would expect. There are some points you raised that I did try and address and explain at the time and I would welcome the opportunity to discuss your concerns more fully at your earliest convenience.

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Review of
Monread Lodge Nursing & Residential Home
from Jenny W (Sister of Resident) published on 27 July 2023 Submitted via Website • Report

Overall Experience

My sister, who had a learning disability, was placed here when she needed more care than her previous supported living home could provide. She was only at Monread Lodge for a few months before she sadly died, but in that time she was very well and kindly cared for, and they were very good at letting

me know when anything happened. I think what impressed me most was the clear indications that all the staff really cared about her, and the way they really tried to make her life more interesting and stimulating, despite it being no easy task. There is a lovely easy atmosphere about the place, and other residents appear relaxed and happy. The food is very good too, and they bother with little touches like napkins and flowers on the tables in the dining room. I am so grateful that County placed her here, and have no hesitation in recommending this lovely place to anyone
Thank you so much, everyone, you are all stars!

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Review of
Monread Lodge Nursing & Residential Home
from Myra H (Sister of Resident) published on 19 July 2023 Submitted via Postal Card • Report

Overall Experience

The home is always clean and tidy. Residents all look cared for. The staff are all friendly, cheerful and caring, always busy with attending to the needs of residents. The food is really good. Overall, the atmosphere is calm and inviting, residents are included in activities. Laundry service is good

- clothes returned clean and neatly pressed. A really first-class care team from the top to the often forgotten cleaners and kitchen staff and maintenance.

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Care Home Owned by Maria Mallaband Care Group Ltd in Hertfordshire

Maria Mallaband Care Group Ltd Locations in Hertfordshire (1)

Maria Mallaband Care Group Ltd Reviews in Hertfordshire (88)

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

Monread Lodge Nursing & Residential Home

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