Care Home Owned by Maria Mallaband Care Group Ltd in Cornwall

to rate. These are 'food and drink' and 'activities'. This is because his medical requirements and choices are individual in those areas.

beautiful view out over the surrounding countryside.

still seems to be a shortage of staff, and those staff that are there always appear rushed, and there is still an atmosphere of unrest. Would like to see more permanent staff and less Agency. Daily personal care requires improvement, as showers are refused on a regular basis. Residents' rooms are given a deep clean once a week, but the daily cleaning regime needs attention. On a more positive note, my aunt is always clean and dressed nicely in well laundered clothes. The hairdresser and beauty therapist are nice extras, but there have been no regular activities for residents to participate in during the month. The home is currently undergoing a welcome refurbishment programme.

and the staff have been both encouraging and supportive of the activities that have been arranged and at the same time taking account of her wishes and needs.
All staff have been sensitive to her condition, including the occasions when she was distressed.
Communication between manager, nursing staff and care staff and family has been exceptional in our view.

are disgraceful. However, I cannot fault the care staff. I wish there were more permanent staff.

cleaning team, laundry department keep everything looking good.
The chefs are passionate with their menus.
The activities coordinator keeps everyone stimulated with fun things to do and live singers.
The nurses each and everyone are amazing.
Last but certainly not least every carer is a darling and has empathy and intelligence to give in abundance.
Thank you so much for looking after my dearest friend and we will see you all soon.

extra mile to ensure comfort and dignity is if the highest level.

too much trouble. They really care about the residents and their families.
Management is extremely helpful and efficient. I am so glad we chose Windmill Court for Dad.

all rooms are ensuite and on a single level. Food is a familiar favourite and tailored to the individual. Mum eats well and enjoys the food. The home smells fresh and clean. We feel confident that Mum is receiving good care and would highly recommend Windmill Court.

and cared for. We are so glad we found Windmill Court at this time. Thank you.

view of the countryside. She also enjoys going to lunch and is now joining in more with the excellent activities provided. She especially enjoys the singers who regularly come! The weekly visits of the hairdresser and beauty therapist are also a great asset to Windmill Court.
But the staff are the most important part of her care. They are kind, considerate and friendly yet always professional. Nothing is too much trouble and they involve the family when discussing her care and contact us if necessary.

care, it was the only option left for us. At Windmill Court nothing is too much trouble, the building is very clean and comfortable, warm and welcoming. We can call Mum up at any time, and she is settling in well. Mum has the choice of what she wants to eat, has the option to eat with the other residents, or in her own room. The dining room is set out beautifully, with linen cloths and it is welcoming for the residents. Mum has an ensuite toilet and wash basin, which I feel is adequate, as if there were a shower included, it might be that Mum would attempt to shower herself, and this could well bring about falls, as it did when she was at home. We are glad that Mum is safe and cared for now.

that my Mum is in good hands.

2 visitors.
However, I would definitely recommend Windmill Court.