Care Homes Owned by Maria Mallaband Care Group Ltd in Cornwall

I could not of wished for any better conditions for good care and kindness. A huge thank you to everybody there. They all made my stay a lot easier and encouraged me to get better with my walking. Now, thanks to that I am home safe again, beginning life again. Thank you to all. Best regards

There are some categories of care that I am unable to rate. These are 'food and drink' and 'activities'. This is because his medical requirements and choices are individual in those areas.

On the whole we are very happy with the care our mother receives in Windmill Court. The carers are extremely caring and we are pleased with the communication between us.

I would recommend Windmill Court to any one looking for the same.

At this point Mum has only been here for a few days but in that time the level and standard of care she has so far received is, in my opinion outstanding. Her carers have treated her with kindness, dignity, respect and compassion. The facilities are excellent and her room very cosy and bright with a beautiful view out over the surrounding countryside.

Friendly staff very welcoming. Clean and well cared for, good choice of menus.

There is a distinct lack of communication both internally and externally, and the administration leaves much to be desired. The nursing staff are excellent, but there is a lack of daily interaction with residents who are confined to their rooms, which leaves my aunt feeling isolated and lonely. There still seems to be a shortage of staff, and those staff that are there always appear rushed, and there is still an atmosphere of unrest. Would like to see more permanent staff and less Agency. Daily personal care requires improvement, as showers are refused on a regular basis. Residents' rooms are given a deep clean once a week, but the daily cleaning regime needs attention. On a more positive note, my aunt is always clean and dressed nicely in well laundered clothes. The hairdresser and beauty therapist are nice extras, but there have been no regular activities for residents to participate in during the month. The home is currently undergoing a welcome refurbishment programme.

Thanks to the staff for the care, attention, patience and indeed love.

Communication between manager, nursing staff and care staff and family has been exceptional in our view.

There is a great lack of communication between the manager and resident's families. There seems to be unrest amongst the staff who are doing a very good job. There is a lack of transparency with resident's daily care and their families. The outside of the home is looking very shabby. Windows and guttering are disgraceful. However, I cannot fault the care staff. I wish there were more permanent staff.

Thank you so much for looking after my dearest friend and we will see you all soon.

I am very impressed with all the care given to my husband. He is treated as an individual. All staff seem to know him and his needs. They are very aware of his conditions. I was a nurse in my employment and know good care.

My friend is a resident of Windmill Court and has been there for several months. She is extremely well looked after there and is very happy to be there. The home, in general, is immaculate and the staff and management are extremely professional and helpful. Nothing is too much trouble and they go the extra mile to ensure comfort and dignity is if the highest level.

Management is extremely helpful and efficient. I am so glad we chose Windmill Court for Dad.

The staff are caring and supportive to both the residents and their families. All staff are extremely friendly and take time to get to know the residents. There are regular activities for those who want to participate in a varied weekly entertainment programme. Mum loves the visits from the pony. Virtually all rooms are ensuite and on a single level. Food is a familiar favourite and tailored to the individual. Mum eats well and enjoys the food. The home smells fresh and clean. We feel confident that Mum is receiving good care and would highly recommend Windmill Court.

Windmill Court and the staff have been amazing. Both Mum and Dad were residents together whilst Dad received palliative care. Since we lost Dad, Windmill Court has been amazing. They not only look after all of Mum's complex needs but also make sure the family are alright too. Mum is happy, well fed and cared for. We are so glad we found Windmill Court at this time. Thank you.

But the staff are the most important part of her care. They are kind, considerate and friendly yet always professional. Nothing is too much trouble and they involve the family when discussing her care and contact us if necessary.

Our 88 year old Mum who has Alzheimer's, has recently been admitted to Windmill Court, after trying every other care package that is available, even 24 hour live in care. Sadly this was like many other families, the very last thing we as a family wanted to do, but for Mum's safety and continuity of care, it was the only option left for us. At Windmill Court nothing is too much trouble, the building is very clean and comfortable, warm and welcoming. We can call Mum up at any time, and she is settling in well. Mum has the choice of what she wants to eat, has the option to eat with the other residents, or in her own room. The dining room is set out beautifully, with linen cloths and it is welcoming for the residents. Mum has an ensuite toilet and wash basin, which I feel is adequate, as if there were a shower included, it might be that Mum would attempt to shower herself, and this could well bring about falls, as it did when she was at home. We are glad that Mum is safe and cared for now.

Very good care and very friendly staff even when they are short staffed. My father is very impressed with the quality of the food and the variety on offer. If he asks for cake with his afternoon cup of tea, the staff are always willing to bring some even if it means going back to collect it.

My Mum has only just moved into Windmill Court, the staff are very friendly and warm and my Mum’s care so far has been excellent. Over the years I have known many residents there and the standard of the home and staff have always been exemplary and nothing seems to have changed! Such a relief to know that my Mum is in good hands.