Maria Mallaband Care Group Ltd in Essex | 1 Care Home

Review of
Highfield Private Care Home
from Vivien K (Wife of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

My husband has been a resident of Highfield Care Home for two years and he is well cared for. The staff are very kind and patient. I visit regularly and he is always comfortable and I always feel welcome

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Review of
Highfield Private Care Home
from Alison D (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My Dad is a currently a resident at Highfields and has been since January 2025. He had always said he would never go into a Care Home but after his health declined there was little option and he reluctantly agreed to do so. Although Dad can be, or has been in the past a somewhat difficult character

to deal with, I felt he settled well and reasonably quickly. All the staff at Highfields are so friendly and caring, and even when Dad is being a little difficult about things, including personal care, they know when to leave him and just come back later.
The food offered at meal times is fresh, varied and looks very appetising. There is always a member of staff on hand if I have questions or queries or even ask for a general update on Dad's condition.
The staff not only show care to my Dad and the other residents but also offer support to me at times if I require it as do they other resident's families. Ali in the office is also always happy to help with any administration questions, queries or generally.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you for taking the time to write a review for us. It is always great to hear the good things our team are doing, and that although your Dad never wanted to live in a care home, we have changed his mind a little bit! We will share the feedback with our team. You know where we are if you need anything. Kind regards.

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Review of
Highfield Private Care Home
from Paul T (Brother of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My sister has been a resident of Highfields for the past 2 years . She is in a wheelchair has learning difficulties and dementia. She is virtually non verbal due to her worsening condition so is unable to articulate how good or bad her care is but knowing her as I do and visiting her on a regular basis

i believe she is well treated by the staff who in my experience are kind and caring despite the challenging conditions they face when working with residents who have advanced dementia. The home itself always appears clean and tidy and communication from the management has improved a lot over the past year.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you for your kind feedback.We appreciate you taking the time and hope that your experience continues to improve.

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Review of
Highfield Private Care Home
from Phil C (Son-in-law of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

I must commend the staff of Highfield for the warmth, competence and care shown to my mother-in-law in meeting her increasingly complex needs. We have come to know many of the staff and residents by name and are always made to feel most welcome during our frequent visits. Any concerns are dealt with

quickly and efficiently and there is excellent communication between the home and the local medical practise regarding patient welfare.
We are indeed pleased to have found Highfield to care for our much loved relative.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you so much for taking the time to write a review for us. We appreciate your feedback and are so pleased to hear that we are meeting your expectations in caring for your mother in law.You know where we are if you ever need to speak with us.

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Review of
Highfield Private Care Home
from Matthew C (Son of Resident) published on 23 September 2025 Submitted via Website • Report

Overall Experience

My father has been in Highfield for nearly a year now. I cannot speak highly enough about the care that he receives and the dedication and professionalism of the staff there. What a wonderful home it is. Everyone is so caring and friendly. All the staff are so caring and warm with the residents. It

is a wonderful place where the needs of the elderly are met and the staff go beyond what can be reasonably expected of them. I find it a really uplifting experience to visit Highfield and my father.
My father is very lucky to be there. And I am very lucky that he is there too!
Matthew (Terry's son)

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you so much for your feedback. We really appreciate you taking the time to write a review for us - we will make sure your lovely words are shared with the team.

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Review of
Highfield Private Care Home
from B P (Daughter of Resident) published on 22 July 2025 Submitted via Website • Report

Overall Experience

Mum has been in Highfields Care Home many years and we have consistently had to be on the case of her basic care needs with the management. Care workers are constantly reminded to ensure simple routines and tasks relating to her care are done. They are also asked to let us know if she needs anything

but never do. Whilst a key few are very good, many of them are are often indifferent, fail to introduce themselves or speak to mum when carrying out general care tasks and only do things when reminded to do so or asked to do
If we were not constantly reminding or visiting often, I dread to think how mum would be as she cannot ask or do anything for herself. She is generally cared for, clean and medically monitored but many basic requirements specific to her are often forgotten on a daily basis and we frequently have to raise concerns with the management team.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you for taking the time to leave your feedback. It is disappointing that you feel some of the team are indifferent. We have had previous discussions, and this has been fed back to our team, and we have made robust changes to our processes as a result.As you know, my door is always open for residents and their relatives, and we will always welcome feedback to ensure we're delivery the best possible care to those living with us.Please do call in to see either myself or the deputy during your next visit if you would like to discuss your feedback further.

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Review of
Highfield Private Care Home
from M J (Son of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

Such wonderful, smiling and attentive staff. My mother is in good hands. The cleanliness at Highfield is very impressive as must be a challenge at times. The food is delicious and well varied too. There is always a pleasant atmosphere in communal area for the residents.

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Review of
Highfield Private Care Home
from Sally C (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother moved to Highfields 2 May after a part replacement hip operation. The following day the home had a VE day celebration party an I was so surprised to see Mom joining in, sitting up smiling and waving a flag. It was so welcome after a distressing stay in hospital.
My mom has been here nearly

4 weeks now. The level of care she is receiving is first class. Nothing is too much trouble and I feel well supported too. At all times, Mom is treated with dignity and respect.

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Review of
Highfield Private Care Home
from Muna Z (Mother of Resident) published on 19 May 2025 Submitted via Postal Card • Report

Overall Experience

Highfield Care home, has been home for my daughter since 27/04/2023. These two years past so quick it is a very friendly home, safe, clean, smells good. All the staff carers, nurses, admin, manager domestic, host are very nice, friendly and caring my daughter is very happy when any of the staff come

to talk to her. They enjoy her smile, laughter and happiness when they talk to her. You feel it is like a home more than an institute, and in a lovely place.

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Review of
Highfield Private Care Home
from Karen S (Niece of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

My aunt has been at Highfields for almost three years. The manager and staff are amazing. I live outside the UK and visit a couple of times a year. But I phone in several times each week to catch up with my aunt. The staff are always friendly, helpful and let me know how my aunt is doing. There are

numerous activities for residents. When I visit, the staff never mind what time of day I show up. They are welcoming. I'm always offered a cup of tea (which is appreciated). What is most important to me is 1) my aunt has settled into Highfield and is well looked after and 2) if there are any issues at all (for example she gets a cold) the staff inform me. The team at Highfield schedules time with residents' families, welcomes us to different events and we can even attend activities. Personally, I'm a fan of the yoga/movement classes! Everyone at Highfield is kind, caring and compassionate. I have peace of mind knowing my beloved auntie is well looked after.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you so much for your review. We always strive to give the best care we can to our residents and their loved ones. It is so nice hear that your aunt has settled at Highfield and that the staff are welcoming and offer you a cup of tea - very important! All our residents are individuals with colourful lives and that shouldn't stop when they come to live in a care home - we appreciate things change but we always want to give our residents a welcoming home to feel safe and where they can explore the things they are interested in.

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Review of
Highfield Private Care Home
from Jim D (Brother of Resident) published on 1 May 2025 Submitted via Website • Report

Overall Experience

My sister is a resident at Highfield.
She has been there for a couple of years now.
She is incredibly well looked after.
Whenever I visit, I am always very impressed.
I have great faith in all the staff I have met.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you very much for your review. We are very pleased to hear that your sister is well looked after by the team. We try really hard to offer a safe and comfortable home for all those that live with us. We will make sure your comments are passed onto the care team in the home.

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Review of
Highfield Private Care Home
from Alex L (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report

Overall Experience

The home is friendly and welcoming. The staff are attentive to the residents needs and treat residents with care and respect. The home provides plenty of activities and entertainment. The environment is warm and welcoming and the staff always happy to help.
The home provides a homely environment for

residents.

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Review of
Highfield Private Care Home
from F G (Partner of Resident) published on 4 April 2025 Submitted via Website • Report

Overall Experience

My partner has been a resident of Highfield for almost 2 years. In this time he has built up a nice relationship with the majority of the staff here. They come across as friendly and approachable, and I feel as though I can approach any of them with any concerns if need be.
In my mind, he is much happier

in himself since coming here, he doesn't leave his room that often which is his decision, but he knows there is always somebody close by if needed. If we sit in reception area there is always a few people that stop for a while and chat, which is lovely. Also if you don't fancy what is on the menu they are more than happy to cook something else for you.

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Review of
Highfield Private Care Home
from Cheryl S (Wife of Resident) published on 1 April 2025 Submitted via Website • Report

Overall Experience

Just to say that the manager and all the staff at Highfield House Saffron Walden are absolutely amazing in every respect. They are so caring, kind, understanding and look after their resident's needs to a very high standard. Also they are very professional too. Well done Highfield.

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Review of
Highfield Private Care Home
from John T (Cousin of Resident) published on 31 October 2024 Submitted via Website • Report

Overall Experience

My cousin is a resident of Highfield. I am no expert but the staff appear to be well trained and caring under firm but friendly management by the Manager and Deputy. Medical issues have been attended to promptly with a doctor in attendance when necessary. My cousin and I are satisfied and often impressed

by the care and consideration he is given. In particular, the way in which residents and their families are encouraged to voice their opinions on how the home is run, the activities provided, the food served and anything else they want to say either by themselves or in regular meetings. The management reacts positively to these views and also ensures that any remedial action is well known.

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Review of
Highfield Private Care Home
from Tim D (Son of Resident) published on 12 May 2023 Submitted via Website • Report

Overall Experience

Highfield looked after our dad brilliantly.
The staff were so caring and went above and beyond in their care.
They are very welcoming of visitors.
We particularly appreciate the opportunities for residents to go out on visits, including the pub.

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Review of
Highfield Private Care Home
from James K (Son of Resident) published on 9 May 2023 Submitted via Website • Report

Overall Experience

Dad spent the final two years of his life at Highfield Care Home, which was a surprise as he’d always said he never go and live in a care home. But he settled in well, and as it turned out, he actually loved finding a second family among the staff there, always ready to hear about the ups and downs

of each other's lives and to crack a joke when times were tough. They are a great team, and the care Dad got was exceptional.
Dad sadly passed away at the home, but he did so peacefully and in comfort. We can't thank the home enough for all they did for him. Including actually improving his quality of life by sorting out long-standing problems like leg ulcers and getting his cataract done, as much as being there for him as his health declined. The attentiveness and kindness he received were a revelation to us, just as much as it was to my dad.

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Review of
Highfield Private Care Home
from Kay K (Daughter of Resident) published on 5 May 2023 Submitted via Website • Report

Overall Experience

My father was a resident for almost two years until his death in November 2022. He received a high standard of care whilst he was there. I felt extremely confident that my dad was being well cared for. There were a range of activities for the residents to enjoy and I know Dad enjoyed some of these,

especially visits to pubs and restaurants which were things he loved to do when he lived at home. The staff were very caring, especially as his family could not visit very often as they all live a distance away. This went a long way to give me peace of mind.

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Review of
Highfield Private Care Home
from Maureen G (Daughter of Resident) published on 25 April 2023 Submitted via Website • Report

Overall Experience

The care at Highfield Private Care Home is really wonderful, my mum has been a resident for seven years. They always keep me up to date with everything about my mum. They know her so well and she feels like a part of family.

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Review of
Highfield Private Care Home
from Mary W (Sister of Resident) published on 19 April 2023 Submitted via Website • Report

Overall Experience

Highfield Private Care Home is situated in very pleasant surroundings in a quiet part of Saffron Walden. My sister has been in the home for almost three years. On entering the home you could think you were in a hotel. Everywhere is very clean and tidy. The staff are all very friendly, helpful and caring.

My sister is kept clean and tidy at all times and always looks nice in her clothes. There are various activities taking place such as bands playing, yoga sessions and outings. A beauty therapist visits the home on a regular basis and is available to residents who wish to take advantage of her services. A chiropodist also visits the home on a regular basis. My sister particularly enjoys the meals; the menu is varied and residents are asked to make suggestions. There are excellent nurses onsite 24 hours each day. The manager and his office staff are available to offer help and support whenever needed. Nothing is too much trouble for any of the staff!

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Care Home Owned by Maria Mallaband Care Group Ltd in Essex

Maria Mallaband Care Group Ltd Locations in Essex (1)

Maria Mallaband Care Group Ltd Reviews in Essex (64)

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