Maria Mallaband Care Group Ltd in Essex | 1 Care Home

Review of
Highfield Private Care Home
from Karen S (Niece of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My aunt has been at Highfields for almost three years. The manager and staff are amazing. I live outside the UK and visit a couple of times a year. But I phone in several times each week to catch up with my aunt. The staff are always friendly, helpful and let me know how my aunt is doing. There are

numerous activities for residents. When I visit, the staff never mind what time of day I show up. They are welcoming. I'm always offered a cup of tea (which is appreciated). What is most important to me is 1) my aunt has settled into Highfield and is well looked after and 2) if there are any issues at all (for example she gets a cold) the staff inform me. The team at Highfield schedules time with residents' families, welcomes us to different events and we can even attend activities. Personally, I'm a fan of the yoga/movement classes! Everyone at Highfield is kind, caring and compassionate. I have peace of mind knowing my beloved auntie is well looked after.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you so much for your review. We always strive to give the best care we can to our residents and their loved ones. It is so nice hear that your aunt has settled at Highfield and that the staff are welcoming and offer you a cup of tea - very important! All our residents are individuals with colourful lives and that shouldn't stop when they come to live in a care home - we appreciate things change but we always want to give our residents a welcoming home to feel safe and where they can explore the things they are interested in.

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Review of
Highfield Private Care Home
from Jim D (Brother of Resident) published on 1 May 2025

Submitted via Website • Report

Overall Experience

My sister is a resident at Highfield.
She has been there for a couple of years now.
She is incredibly well looked after.
Whenever I visit, I am always very impressed.
I have great faith in all the staff I have met.

Reply from Aaron Barham, Home Manager at Highfield Private Care Home

Thank you very much for your review. We are very pleased to hear that your sister is well looked after by the team. We try really hard to offer a safe and comfortable home for all those that live with us. We will make sure your comments are passed onto the care team in the home.

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Review of
Highfield Private Care Home
from Alex L (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

The home is friendly and welcoming. The staff are attentive to the residents needs and treat residents with care and respect. The home provides plenty of activities and entertainment. The environment is warm and welcoming and the staff always happy to help.
The home provides a homely environment for

residents.

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Review of
Highfield Private Care Home
from F G (Partner of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

My partner has been a resident of Highfield for almost 2 years. In this time he has built up a nice relationship with the majority of the staff here. They come across as friendly and approachable, and I feel as though I can approach any of them with any concerns if need be.
In my mind, he is much happier

in himself since coming here, he doesn't leave his room that often which is his decision, but he knows there is always somebody close by if needed. If we sit in reception area there is always a few people that stop for a while and chat, which is lovely. Also if you don't fancy what is on the menu they are more than happy to cook something else for you.

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Review of
Highfield Private Care Home
from Cheryl S (Wife of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Just to say that the manager and all the staff at Highfield House Saffron Walden are absolutely amazing in every respect. They are so caring, kind, understanding and look after their resident's needs to a very high standard. Also they are very professional too. Well done Highfield.

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Review of
Highfield Private Care Home
from John T (Cousin of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

My cousin is a resident of Highfield. I am no expert but the staff appear to be well trained and caring under firm but friendly management by the Manager and Deputy. Medical issues have been attended to promptly with a doctor in attendance when necessary. My cousin and I are satisfied and often impressed

by the care and consideration he is given. In particular, the way in which residents and their families are encouraged to voice their opinions on how the home is run, the activities provided, the food served and anything else they want to say either by themselves or in regular meetings. The management reacts positively to these views and also ensures that any remedial action is well known.

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Review of
Highfield Private Care Home
from Tim D (Son of Resident) published on 12 May 2023

Submitted via Website • Report

Overall Experience

Highfield looked after our dad brilliantly.
The staff were so caring and went above and beyond in their care.
They are very welcoming of visitors.
We particularly appreciate the opportunities for residents to go out on visits, including the pub.

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Review of
Highfield Private Care Home
from James K (Son of Resident) published on 9 May 2023

Submitted via Website • Report

Overall Experience

Dad spent the final two years of his life at Highfield Care Home, which was a surprise as he’d always said he never go and live in a care home. But he settled in well, and as it turned out, he actually loved finding a second family among the staff there, always ready to hear about the ups and downs

of each other's lives and to crack a joke when times were tough. They are a great team, and the care Dad got was exceptional.
Dad sadly passed away at the home, but he did so peacefully and in comfort. We can't thank the home enough for all they did for him. Including actually improving his quality of life by sorting out long-standing problems like leg ulcers and getting his cataract done, as much as being there for him as his health declined. The attentiveness and kindness he received were a revelation to us, just as much as it was to my dad.

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Review of
Highfield Private Care Home
from Kay K (Daughter of Resident) published on 5 May 2023

Submitted via Website • Report

Overall Experience

My father was a resident for almost two years until his death in November 2022. He received a high standard of care whilst he was there. I felt extremely confident that my dad was being well cared for. There were a range of activities for the residents to enjoy and I know Dad enjoyed some of these,

especially visits to pubs and restaurants which were things he loved to do when he lived at home. The staff were very caring, especially as his family could not visit very often as they all live a distance away. This went a long way to give me peace of mind.

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Review of
Highfield Private Care Home
from Maureen G (Daughter of Resident) published on 25 April 2023

Submitted via Website • Report

Overall Experience

The care at Highfield Private Care Home is really wonderful, my mum has been a resident for seven years. They always keep me up to date with everything about my mum. They know her so well and she feels like a part of family.

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Review of
Highfield Private Care Home
from Mary W (Sister of Resident) published on 19 April 2023

Submitted via Website • Report

Overall Experience

Highfield Private Care Home is situated in very pleasant surroundings in a quiet part of Saffron Walden. My sister has been in the home for almost three years. On entering the home you could think you were in a hotel. Everywhere is very clean and tidy. The staff are all very friendly, helpful and caring.

My sister is kept clean and tidy at all times and always looks nice in her clothes. There are various activities taking place such as bands playing, yoga sessions and outings. A beauty therapist visits the home on a regular basis and is available to residents who wish to take advantage of her services. A chiropodist also visits the home on a regular basis. My sister particularly enjoys the meals; the menu is varied and residents are asked to make suggestions. There are excellent nurses onsite 24 hours each day. The manager and his office staff are available to offer help and support whenever needed. Nothing is too much trouble for any of the staff!

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Review of
Highfield Private Care Home
from Bibi T (Daughter-in-law of Resident) published on 13 April 2023

Submitted via Website • Report

Overall Experience

I can not praise the staff at Highfields highly enough. The care, attention and love they show my Father in Law is second to none. The home is run very efficiently by the manager, helped by staff in the office. The nursing staff are so caring and empathetic especially two staff members who are a major

part of my Father in Laws team and look after him extremely well. The food is excellent, normally delivered by the smiling and warm staff member. Highfields has such a happy and warm feel about it, everyone is happy there. I must give a special mention to the maintenance guy, he works so hard and nothing is too much trouble for him.
Overall Highfields is 5 star.

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Review of
Highfield Private Care Home
from Lorenz J (Son of Resident) published on 13 April 2023

Submitted via Website • Report

Overall Experience

The quality of care and personal approach starts with the Manager and Deputy Manager. They are kind, caring and sensitive. They are easy to talk to, and always have their door open, making it easy for relatives to go in and chat. They set the tone for the care that is found throughout the home. The

nurses and carers are usually the same from week to week, probably because they are full-time, means that Mum can build a relationship with them and we can do the same. Two staff members stand out as people that we have spoken to regularly. The lady who brings round meals and tea/coffee is also friendly.

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Review of
Highfield Private Care Home
from Christina O (Resident) published on 13 April 2023

Submitted via Website • Report

Overall Experience

My mother has now been a resident of Highfield Private Care Home for the past 8 years.
In that time she has been well loved and looked after by all staff and management which has had a variety of changes over this period.
As a family we are extremely pleased to find Highfield from half a dozen homes

we viewed.
If anyone is looking for a care home for their loved ones I can recommend that this one will not be beaten.

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Review of
Highfield Private Care Home
from Michael S (Grandson of Resident) published on 13 April 2023

Submitted via Website • Report

Overall Experience

The care has been of a really high standard and it is a nice setting for her to be in. All the staff are very friendly, there is always lots of staff available. The rooms and facilities are of a high standard.

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Review of
Highfield Private Care Home
from L B (Daughter of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

All the staff are friendly and helpful. They maintain the dignity of the residents and know the families well. They are courteous always. Some of the fabric of the care home needs updating and this is an ongoing programme. There is an ongoing issue with recruiting and securing an activities manager

but this is currently being met by the care staff to some degree.

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Review of
Highfield Private Care Home
from Elizabeth T (Daughter of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

My father has been a resident at Highfield Private Care Home for over two years now. He reports a high level of satisfaction with the care he receives, and most crucially, the friendly, helpful and respectful way he is treated by the team. He is safe and comfortable, and the care team is responsive

to his needs and requests. The environment is scrupulously clean and kept warm and pleasant for him. I want to express particular appreciation for the creative and flexible way the Covid restrictions were managed so that whatever contact was possible was available to families. It was nothing like the horror stories reported in the press of people completely isolated for months on end. Relatives and visitors are welcomed and made to feel a part of things, and the care team always take time to share conversation and interaction, which means a great deal to my father.

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Review of
Highfield Private Care Home
from Jo S (Daughter of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

My mum is looked after with, compassion, by caring staff, who ensure that the end of her life, is comfortable and I am reassured that she has the best care at all times.
I see that the home offers, good facilities for all of its residents, with exercise, yoga, music and more. I wouldn't hesitate to

recommend them.

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Review of
Highfield Private Care Home
from Charlie B (Son of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

The care home staff are friendly, caring, hardworking and efficient. The care home management gets things done, prioritises well and sets the tone and positive culture that pervades. I have total confidence in the care home set up, how it functions and the care given to my mother who has now been

in Highfield Private Care Home for over 3 years

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Review of
Highfield Private Care Home
from Malcolm S (Son of Resident) published on 11 April 2023

Submitted via Website • Report

Overall Experience

Highfield Private Care Home is an exceptionally well-run and welcoming setting. Its management and staff have been particularly open, honest and accessible. My mother, a resident since November 2021, has multiple overlapping conditions that require nursing care and much patience and knowledge. Staff

have been universally thoughtful and observant, but most importantly, kind and professional. She can be demanding and complaining but is always addressed with sensitivity and admirable patience. With a recent, extended, hospitalisation, my mother was discharged a shadow of her former self: bed-ridden and non-speaking. Since being welcomed back to Highfield, she has improved markedly - to an astonishing degree. Highfield’s nursing care is joined-up and focused on well-being. Facilities at Highfield are cosy, appropriate and well-maintained. Concerns are quickly addressed and feedback is embraced. I have no hesitation warmly recommending Highfield Nursing Home.

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Care Home Owned by Maria Mallaband Care Group Ltd in Essex

Maria Mallaband Care Group Ltd Locations in Essex (1)

Maria Mallaband Care Group Ltd Reviews in Essex (55)

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