Care Home Owned by Maria Mallaband Care Group Ltd in Essex

a spoon otherwise they are left on the plate. When put to bed for her afternoon rest I've noticed that frequently there isn't a drink within reach and, as getting her to drink is an issue, this doesn't help improve her fluid intake. My mother does struggle with hearing but she can read so it would help communication if the carers could use a white board or something else when she's just not understanding what is being said to her.

Highfield family, making our loss more bearable. It takes a very special place to achieve this balance of professional care and heartfelt friendship and support. Aaron and Joy ably lead this exceptional team and their door is always open. The host and carers take time to check in on him with a smile and lots of tea and latte's and he enjoys movies and audio books in the privacy of his own room.
GP support from the doctor and the Surgery, the chiropodist and hairdresser are all also second to none.
My father remains very happy at Highfield and is treated with respect and genuine care every day.

in every way at Highfields. Because of that, I can devote and create special memories with my mom and enjoy our time together. Thank you for all you do.

to deal with, I felt he settled well and reasonably quickly. All the staff at Highfields are so friendly and caring, and even when Dad is being a little difficult about things, including personal care, they know when to leave him and just come back later.
The food offered at meal times is fresh, varied and looks very appetising. There is always a member of staff on hand if I have questions or queries or even ask for a general update on Dad's condition.
The staff not only show care to my Dad and the other residents but also offer support to me at times if I require it as do they other resident's families. Ali in the office is also always happy to help with any administration questions, queries or generally.

i believe she is well treated by the staff who in my experience are kind and caring despite the challenging conditions they face when working with residents who have advanced dementia. The home itself always appears clean and tidy and communication from the management has improved a lot over the past year.

quickly and efficiently and there is excellent communication between the home and the local medical practise regarding patient welfare.
We are indeed pleased to have found Highfield to care for our much loved relative.

is a wonderful place where the needs of the elderly are met and the staff go beyond what can be reasonably expected of them. I find it a really uplifting experience to visit Highfield and my father.
My father is very lucky to be there. And I am very lucky that he is there too!
Matthew (Terry's son)

but never do. Whilst a key few are very good, many of them are are often indifferent, fail to introduce themselves or speak to mum when carrying out general care tasks and only do things when reminded to do so or asked to do
If we were not constantly reminding or visiting often, I dread to think how mum would be as she cannot ask or do anything for herself. She is generally cared for, clean and medically monitored but many basic requirements specific to her are often forgotten on a daily basis and we frequently have to raise concerns with the management team.

to talk to her. They enjoy her smile, laughter and happiness when they talk to her. You feel it is like a home more than an institute, and in a lovely place.

numerous activities for residents. When I visit, the staff never mind what time of day I show up. They are welcoming. I'm always offered a cup of tea (which is appreciated). What is most important to me is 1) my aunt has settled into Highfield and is well looked after and 2) if there are any issues at all (for example she gets a cold) the staff inform me. The team at Highfield schedules time with residents' families, welcomes us to different events and we can even attend activities. Personally, I'm a fan of the yoga/movement classes! Everyone at Highfield is kind, caring and compassionate. I have peace of mind knowing my beloved auntie is well looked after.  

residents.

in himself since coming here, he doesn't leave his room that often which is his decision, but he knows there is always somebody close by if needed. If we sit in reception area there is always a few people that stop for a while and chat, which is lovely. Also if you don't fancy what is on the menu they are more than happy to cook something else for you.

by the care and consideration he is given. In particular, the way in which residents and their families are encouraged to voice their opinions on how the home is run, the activities provided, the food served and anything else they want to say either by themselves or in regular meetings. The management reacts positively to these views and also ensures that any remedial action is well known.

of each other's lives and to crack a joke when times were tough. They are a great team, and the care Dad got was exceptional.
Dad sadly passed away at the home, but he did so peacefully and in comfort. We can't thank the home enough for all they did for him. Including actually improving his quality of life by sorting out long-standing problems like leg ulcers and getting his cataract done, as much as being there for him as his health declined. The attentiveness and kindness he received were a revelation to us, just as much as it was to my dad.