Care Homes Owned by Maria Mallaband Care Group Ltd in North Yorkshire

Our heartfelt thanks to all of the team. Thank you for making the latter part of Mum's life brighter in many ways. Thank you for giving her comfort, warmth, care, love and laughter.

Excellent, looked after me so well.

I had not visited The Moor before I was pleasantly surprised at the surroundings on entering. It appears to be a loverly, bright well run home with very tasteful decoration each member of staff I encountered was professional, friendly and approachable. Most importantly, I feel my friend is being very well cared for in a lovely environment with a team of special people around him.

I was greeted by a smiling face asking what I would like for breakfast. I was helped to dress and meet some other residents. The staff were all smiling, they were lovely and all introduced themselves over coffee. Then lunch. Then would I like a book or a film? Everyone was happy. It was a home from home. I was going to be here and my worries were allayed. I was glad my family had chosen Ashfield Court for me to live.

My care needs were promptly met, and I felt relaxed and secure with a 24hr call button, and went home after 2 weeks better than I went in. Thank you for your care.

My uncle was admitted to The Moors in August this year having nearly died after a fall. He received excellent nursing care and is now strengthening daily. The staff are responsive to requests, always very polite and are obviously generally happy in their work. There is a palpable family atmosphere in the home. My uncle feels safe and well cared for.

The staff have such a deep reserve of kindness. They're very friendly too.

My mum needed a couple of weeks' respite following a recent illness, and she had a comfortable stay in Ashfield Court Care Home. She had a lovely room with an outlook onto the courtyard and enjoyed being able to sit and watch the sky, nature and weather change. She felt safe and secure. The staff were so kind to her, and she commented on this. She also needed a different mattress, and this was organised quickly for her, and then she had comfortable rest. There is an excellent programme of activities for residents to partake in, but Mum would have done more if she had felt well. In summary, she was well looked after, and I was happy knowing that she was in the good hands of a lovely, caring team.

My husband has been a resident here for 3 years, he is happy living here, has a comfortable room and good bathroom. The home is very clean and the staff are caring and friendly. My husband enjoys sitting in the garden which his room overlooks.

My husband has been at The Moors for eight months. He has settled very well into the routines and benefits from the consistency of the care they provide. All the staff are kind, caring and respectful, even when faced with the challenging behaviours that can come with dementia. The food is varied and fresh; he enjoys it and eats well. The home is very clean and well organised with a good range of activities for residents. Everyone working there understands that each resident comes with an entourage. Family members and other visitors (including dogs!) are welcomed with warmth and compassion, and laughter is in plentiful supply. I have found it easy to build mutually respectful, supportive relationships with the staff: they work with us as a family to ensure that my husband is safe and as happy as he can be. The haven they provide is not just for my husband - the whole family benefits - and we are grateful for the work they do.

What a wonderful place for my relative to be a resident at, The Moors Care Centre. I try to visit once a week. To find my sister enjoying the activities which she really enjoys. She is really settled and feeling so much more confident.

Happy with all aspects of care. Staff very helpful and always available. My wife seems happy and content. No problems.

A welcoming, caring, friendly environment. Dad has been very well cared for since moving in last summer.

My uncle has now been a permanent resident of The Moors Care Centre for three months and in that time, myself, and other family members, have been so impressed with the level of support and care provided. The most important thing for us all is the wellbeing and happiness of my uncle who has also expressed how much he likes the set up and the care he receives. I find one of the most impressive aspects of the Home is the interaction between all of the staff and my uncle and I have also witnessed this with other residents. The communication between the staff and family members is also very welcome. Please keep up the good work and a big thank you to all of the staff for their efforts, this is very much appreciated.

My mother of 93 was drawn to Ashfield Court but its sense of family. Since arriving she has found herself surrounded by kindness and patience. Carers quickly got to know mum's character and her preferred routines. They gave her the space to settle in at her own pace. She has enjoyed being able to go outside, tend plants, explore the library, watch a film and begin to make friends. Meals are a highlight, and she can't speak highly enough of the chef. Her health and happiness have increased because of this. I did worry that mum may feel isolated living at the top of the building, but she loves the view, is frequently checked in on and enjoys an independent morning walk around the building. Many of the staff have been part of the team for many years and obviously enjoy caring. Mum has begun to trust that she only has to ask for what she needs, and nothing is too much trouble. Mum feels safe. Having a nursing team on site helps and a to of her anxieties have been lifted. So too have mine and I can relax into simply being a daughter again.

The care my dad receives at Ashfield Court is fantastic and just right for him. They seem to 'get dad'. All members of staff from management, admin, nurses, carers, cleaners, dining room, activities, volunteers etc are professional and friendly and they spend time even though they may not have time. A massive thank you to each and every one for making Dad's last however long special.

All the team are so caring and attentive for my mum. Mum is happy and in the best health she can be. Thank you.

The Moors Care Centre exceeded all our expectations since my father was welcomed there in November following a hospital staff. Without exception, the team go above and beyond to provide first-class care within a safe and professional environment. The home is spotlessly clean and there is always a genuinely warm welcome when visiting Dad. The activities are varied and perfectly suited to the residents. My only minor niggles would be the lack of car park spaces but I believe that is under review for improvement. Thanks to everyone for making this a home-from-home for Dad.

Mum moving into the moors has been the best decision we made for her.

My father moved into Ashfield Court in March 2021 with 3 months of funding for end-of-life care. Now 3.5 years on and aged 98 I cannot fault the care he has received. He enjoys the mix of activities provided and quiet time in his room. Volunteers assist him with hospital visits and the library supplies large print books. Ashfield Court is a very pleasant and caring place to visit. Thank you.