Care Homes Owned by Maria Mallaband Care Group Ltd in Wiltshire

My husband spent the final few weeks of his life at the home as events turned out. He was treated with such kindness by all the staff, was able to enjoy activities and delicious meals. The high level of nursing care and visits from the g p ensured he was well cared for. The staff even supported me during the final week of his life. This is a very special place.

My mother, who is not easily impressed, spoke so highly of the compassion and professionalism shown by everyone involved. I could not have wished for a better environment for my father's final chapter, and we remain deeply grateful for the difference the team made.

Always greeted with a friendly face entering reception. The staff genuinely care for my mum and update me daily on any concerns and progress. All the carers make an effort to help mum remain as independent as she can be. Mum enjoys the events and daily quizzes that the lifestyle team organise, they put alot of effort and hardwork into the activities.

My mother and I are no strangers to Care Homes. My dad was in two and my mum is now in her forth. From my first visit to look around the home, everyone has met us with a smile and made us feel extremely welcome. The rooms are a good size and the food is of better quality and greater variety than anything Mum has experienced previously. The vast majority of the caring and nursing staff have gone out of their way to make Mum feel at home, but particular mention needs to go to the Activities team. Not only are they hard working and innovative, but they have gone above and beyond to get to know Mum and get her involved in all sorts of activities. She has been out of her room more in the last 3 months than in the previous three years.

I've found over a year that the care given is consistent and good. Staff are friendly and kind. There's always a welcoming feel and even a cup of tea and cake. It's great to know that you have a lovely visit and leave knowing their in good hands.

Risks - 1) Being left in a soild pad for 40 mins. 2) Lack of drink available despite being told by staff to drink plenty. Relative waited 55 mins. 3) Pressure sore not listening to relatives' explanation and telling patient off. 4) Lack of ensuring O2 prongs were in place. Staff and management - saying the right thing but not following up with appropriate action - manager delegated but tasks not carried out. Food was of reasonable quality, but little care given to ensure my relative could manage a tray with soup, dinner and pudding on a slippery tray!

Thank you so much

The food is more than adequate. Thanks to the staff and management.

Staff are always efficient, kind and helpful, also cheerful despite working long shifts in an environment which is not air-conditioned and reached at least 30 degrees in hot summer. Fans provided are fundamentally insufficient and noisy. Air conditioning plus solar panels would provide cheaper operation. Rooms I grade as poor because of warn-out, immensely heavy and uncomfortable chairs provided in our room and lack of space - don't know about other rooms. Sometimes it is difficult to find a member of staff.

Staff are all very warm & welcoming, it has been a smooth transition for our mother.

Racheal the receptionist is so much more than a receptionist she made sure we was well looked after and supported us as a family with all her heart, and stayed with us untill the end. I will be for ever thankful to all of you.

There are activities to join in if you wish, a cinema and a large lounge and a garden to enjoy. Also a "CAFE" where we can entertain our visitors. The staff are all friendly and so helpful. Brunel has given me a home and more.

On my mother-in-law being moved to Princess Lodge. She has settled in and we have found the staff very helpful. She is at the moment kept in her bed, but the staff check on her regularly. She is very happy where she is. The atmosphere in the home is very welcoming and cheerful. All your questions are answered. Glad that we decided to send her here, have not regretted it.

We could not ask for better care .

The care for my mother, who was dying, was faultless. The care staff and nurses did everything and more, to ensure mum was comfortable and felt cared for and loved. The care staff also provided care to us as family at this very stressful time. They kept us informed, sat with mum when we were away and gave us love and support.

The staff are caring and show interest in the patients. There are lots of activities for the residents. Staff are alert to medical conditions. The Home is clean and tidy. The outside space is well presented. Staff are pleasant towards relatives and make them feel welcome and included.

Thank you BH.

Everyone at the home was an absolute pleasure to speak to, if I had to put a relative into care i would 100% choose Brunel

Peter has been at Princess lodge since November, the staff and carers are caring,kind and compassionate. My brother can be awkward at times and they are really patient with him.I absolutely recommend them.

The Brunel Care Home was excellent in all areas of the respite stay. It was pleasant week with everything provided. Management were efficient and friendly and helpful. Food was good and varied.