Maria Mallaband Care Group Ltd in Wiltshire | 3 Care Homes

Review of
Brunel House
from C S (Daughter of Resident) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

Mum arrived at Brunel House in Nov 2024 with some trepidation, however, the staff were absolutely wonderful & she soon settled in. Mum said on many occasions how happy & content she was & that she had made the right decision to move in. Mum loved chatting to the staff & fellow residents, taking part

in activities and being included in what was going on.
Mum, myself & my sister were given peace of mind knowing Mum was safe, loved and cared for.

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Review of
Princess Lodge Care Centre
from Mark P (Son of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

My Mum has been a resident at Princess Lodge for the last 9 months. I visit her on a regular basis, the staff across all functions; Administration, Reception, Management, Carers, Nursing, Domestic (Catering) have always been sensitive, supportive and professional in managing Mum's complex care needs.

She is treated with respect, and dignity. Myself and my brother have always been contacted proactively if any areas of concern have been identified. Regular cleaning protocols both inside her room but also communal areas such as the corridors, kitchen and dining areas are evident. There is a full programme of activities available but given Mum's declining health and cognitive skills her participation in these activities have decreased but I know she has 1:1 activity engagement in her room which is appreciated. On value for money I have answered 'don't know' because we have no benchmark. All other areas are scored Excellent because I cannot think of any areas for improvement.

Reply from Emanuel Olari, Home Manager at Princess Lodge Care CentreThank you for taking the time to write this lovely review of Princess Lodge. The team work hard to make sure the people that live with us feel comfortable and supported with their care needs. As your Mum's care needs have changed, we have made sure she still gets the engagement she wants with more personal activities.
The team will be delighted to hear your kind words.

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Review of
Princess Lodge Care Centre
from Gail M (Daughter-in-law of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

I'm so relieved and at peace that my mother in law is in princess lodge, all staff are absolutely great, care workers and all staff are great, they treat my mother in law with respect, dignity, and care, I turned up today and my mother in law was making scones with all the other residents, we've been

caring for my mother in law for 30yrs, we've finally got our life's back on track, and I trust all staff with mum, the carers work is undoubtedly the best,my mother in law has settled in well, nothing is too much for all the staff, I'm 100% happy with the care, such a warm family environment, it's just so nice there. X

Reply from Emanuel Olari, Home Manager at Princess Lodge Care CentreThank you for taking the time to write this lovely review of Princess Lodge. The team work very hard to support the people that live with us and enrich their days with meaningful activities. The team will be delighted to hear your kind words.

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Review of
Brunel House
from D B (Daughter of Resident) published on 16 January 2026 Submitted via Website • Report

Overall Experience

My Mum has been a resident at Brunel since July 2025.
The lovely,caring staff and management are always on hand to answer any queries.
Entertainment is fabulous and fun, plenty of activities,lots of quizzes, crafts and trips, and my Mum loves having her nails done!
The nurses keep me constantly updated

with any health issues.
Couldn't wish for a better place for my Mum.

Reply from Xyza Macutay-Malloch, Home Manager at Brunel HouseThank you so much for your lovely review. It truly means a lot to all of us here at Brunel House.
We're grateful for your kind words and so pleased to know our care is making a positive difference for your family.

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Review of
Princess Lodge Care Centre
from Robert B (Brother of Resident) published on 13 January 2026 Submitted via Postal Card • Report

Overall Experience

I find the staff and carers always very helpful and polite. The building is generally clean and warm. My sister appears to be, mostly, content and well cared for. Can't ask for more. Thank you!

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Review of
Brunel House
from Simon G (Brother of Resident) published on 26 December 2025 Submitted via Postal Card • Report

Overall Experience

Have visited several times. My sister is at Brunel House & whilst she has no choice where she was sent after hospital release, it has worked out well due to proximity to her home & friends. Staff are excellent & on the whole caring & friendly. Food could be better. I have not rated activities or value

as I have no experience.

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Review of
Princess Lodge Care Centre
from Sue M (Daughter of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

My mum has been at Princess Lodge Care Centre almost five years now. She has Alzheimer's. In her previous situation she was sad and unmotivated after the loss of her husband who she misses so very much. After moving to Princess Lodge and settling in, we noticed a marked improvement in her mood, and

her general state of interest in daily activities. She is content now. We have been impressed with the level of care she receives, for her mental & physical health and general wellbeing. Her room is kept clean and tidy. The staff encourage her to be involved in the social activities, they are kind and friendly, and everyone is always positive. In addition, the staff have gone above and beyond to enable my sister and myself to communicate with mum from the USA using video conferencing. We each have an arrangement to chat once a week, and the staff set mum up in front of a computer, it's easy and it has been so lovely to see her now that she cannot manage her phone anymore :)

Reply from Emanuel Olari, Home Manager at Princess Lodge Care CentreThank you so much for taking the time to write this lovely review. We're truly touched by your kind words and delighted to hear how well you feel your mum has settled.
Your recognition of the dedication shown by the team is incredibly encouraging, as we strive to create a home where both the residents and their families feel valued and cared for. It's a pleasure to have your mum living with us, and we look forward to continuing to provide the best possible care for her.

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Review of
Brunel House
from L E (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

Brunel is an exceptional care home, made extra special by the fantastic staff and management team. It has such a warm and welcoming atmosphere and they look after their residents and families so well. Mum really enjoys all of the activities and outings and the lifestyle team are very special! Thank

you for looking after mum so well. I would not hesitate to recommend Brunel to anyone!

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Review of
Princess Lodge Care Centre
from K H (Resident) published on 15 December 2025 Submitted via Postal Card • Report

Overall Experience

Barely slept the last few nights - day and night residents entering my room. These are residents that constantly wander and can become abusive and aggressive. My room has a gate. Not to keep me in but to keep them out. It doesn't work. I asked why these residents didn't have gates to keep them in their

rooms. Was told they couldn't be restricted but I'm expected to keep my gate across which makes me feel like a prisoner in my own room. I now refuse to do so. I am very upset about this home. I didn't want to come here in the first place - now I know why the bad reputation.

Reply from Emanuel Olari, Home Manager at Princess Lodge Care CentreThank you for your feedback; please know that this is always welcome, and we take all concerns seriously. Moving to a care home can be difficult, and we want you to have as much independence as possible while living here. As you know, we have shared your concerns with the local authority and with CQC, and we are working with them and with you to find the best outcome.

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Review of
Brunel House
from Giles G (Sister of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

Overall lovely setting and all the staff seem friendly and helpful. Greeted on arrival. My sister seems to like the place, but would like to be got up & washed a bit earlier.

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Review of
Brunel House
from Timothy W (Friend of Resident) published on 26 November 2025 Submitted via Postal Card • Report

Overall Experience

Very very helpful with everything I asked them about. 10/10.

Reply from Xyza Macutay-Malloch BEM, Home Manager at Brunel HouseThank you for your 5-star review! We truly appreciate your feedback. Our team works hard to ensure everyone receives the support they need, and we're delighted to know you felt well assisted.

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Review of
Brunel House
from Katy B (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother died at Brunel House this week.
The rest of your homes should use Brunel as a blueprint for the best care of both residents and family. Mums death was very quick but your staff not only took time to look after Mum but also us, as family. The speed of Mums death was a shock but I can't fault

all the home did. We we consolled, not just by carers, but also cleaners, maintenance and chefs.
Many thanks to you all, you know who you are!!!

Reply from Xyza Macutay-Malloch, Home Manager at Brunel HouseThank you so much for writing this kind review at such a difficult time for your family. We appreciate your lovely words and we will share them with the team who work very hard to ensure all our residents and their families are cared for. You will always be welcome at Brunel House.

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Review of
Kings Court Care Centre
from Russell B (Grandson of Resident) published on 28 October 2025 Submitted via Postal Card • Report

Overall Experience

Grandad now needs full time care. My family were informed of Kings Court Care Home and we didn't know what to expect. The moment I walked into the home, I was more than impressed. The home is beautifully clean, spacious, has good facilities, and I love the relaxed atmosphere. Most of all, the staff

are wonderful, every one of them. Always a warm welcome from the reception team and office staff, and large praise and thanks to the care staff who attend to Grandad's needs. Nothing is ever too much trouble. My family and I can go home after a visit, knowing Grandad is in safe hands and with our minds at rest, looking forward to another visit.

Reply from Orsolya Szasz, Home Manager at Kings Court Care CentreWe appreciate you taking the time to share your positive comments regarding Kings Court Care Centre and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group.
I will share your positive feedback with our staff, I am sure they will all appreciate it.

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Review of
Brunel House
from L G (Relative of Resident) published on 24 October 2025 Submitted via Postal Card • Report

Overall Experience

Meeting appointment set up easily. Greeted by all cordially & courteously. Meeting went well, with staff understanding and sympathising with the situation, advising the next steps to be taken. Given calling card of main management member and they are happy to be contacted if more assistance is required.
We

left the premises feeling reassured and confident of a positive outcome for our long-term resident relative.

Reply from Xyza Macutay-Malloch , Home Manager at Brunel HouseThank you for your kind words and your time giving your feedback. Please do let us know if there is anything else we can support you with.

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Review of
Kings Court Care Centre
from Judy H (Daughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

What I enjoyed about Kings Court Care Centre was that the staff are all very caring, patient, kind and approachable. The atmosphere in the home made you feel comfortable to be there and have confidence that my mum would be well looked after, and she was!
I can highly recommend KCCC. I have great admiration

for those who work there. It is not easy work, but they give all they can to those who need their help. A big thank you!

Reply from Orsolya Szasz, Home Manager at Kings Court Care CentreWe appreciate you taking the time to share your positive comments regarding Kings Court Care Centre and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group. I will share your positive feedback with our staff. I am sure they will all appreciate it.

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Review of
Princess Lodge Care Centre
from A B (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report

Overall Experience

Mum was at Princess Lodge for two years. At first, she was encouraged and able to join in with activities, and she made a few friends. During her second year there, she was less able to join in and eventually became bedbound. Throughout all her time there she was treated courteously and caringly by

all the staff. They were always friendly and welcoming, and seemed to want the best for her. Mum could be a little awkward at time,s but they still treated her patiently. She had a nice room.

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Review of
Brunel House
from Carole H (Daughter of Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

My dad (William) has been treated exceptionally well after losing my mum (his wife) and having to reside in Brunel House, my little family has also been treated so warmly when we visit. We love going to the entertainments and making memories with dad.
All the staff are very kind and caring :)

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Review of
Princess Lodge Care Centre
from S F (Granddaughter of Resident) published on 10 October 2025 Submitted via Website • Report

Overall Experience

Fantastic care provided by all the staff working at Princess Lodge Care Centre. Environment always kept clean and tidy. My Grandma isn't able to speak English, but always tells me how much she appreciates the patience, care and love that is provided to her by all the staff working at Princess Lodge

Care Centre.

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Review of
Brunel House
from Heather L (Friend of Resident) published on 30 September 2025 Submitted via Postal Card • Report

Overall Experience

I can't express enough how helpful, caring and happy all the staff members are it's like one big family. The home is always spotless clean, and nothing is every too much trouble whether it is asking questions or just being supportive, I would be more than happy if any of my family members came to live

here.

Reply from Xyza Macutay-Malloch, Home Manager at Brunel HouseThank you so much for your kind words.We appreciate your time giving us feedback and we will share this to all our staff who work very hard to ensure all our residents and their families are cared for in Brunel House.

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Review of
Princess Lodge Care Centre
from Karen R (Daughter of Resident) published on 24 September 2025 Submitted via Website • Report

Overall Experience

My dad went into princess Lodge. I was so worried about him going in but after a few weeks he was fine and I was OK with it. All the staff were so fantastic and they all loved my dad as he was a character. Unfortunately he passed away a few weeks ago. The staff work so hard to make sure everyone is

OK. The atmosphere in there is so calm and we got to know the other residents so much so that we still want to visit. If anyone is thinking of putting a family member in there I would highly recommend them and I would do it all again

Reply from Emanuel Olari, Home Manager at Princess Lodge Care CentreThank you so much for your heartfelt message, we are so sorry for your loss. We are truly honoured that you chose Princess Lodge for your dad's care, and even more touched by the trust you placed in us during such an emotional time. It means the world to us that you felt supported and reassured throughout his stay. Creating a calm, welcoming environment is something we work hard to maintain and knowing that it made a difference to you and your family is incredibly meaningful. Thank you again for your recommendation.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Wiltshire

Maria Mallaband Care Group Ltd Locations in Wiltshire (3)

Maria Mallaband Care Group Ltd Reviews in Wiltshire (230)

Brunel House

Princess Lodge Care Centre

Princess Lodge Care Centre

Brunel House

Princess Lodge Care Centre

Brunel House

Princess Lodge Care Centre

Brunel House

Princess Lodge Care Centre

Brunel House

Brunel House

Brunel House

Kings Court Care Centre

Brunel House

Kings Court Care Centre

Princess Lodge Care Centre

Brunel House

Princess Lodge Care Centre

Brunel House

Princess Lodge Care Centre

Awards / Recognitions (3)

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