Care Homes Owned by Maria Mallaband Care Group Ltd in Wiltshire

Risks - 1) Being left in a soild pad for 40 mins. 2) Lack of drink available despite being told by staff to drink plenty. Relative waited 55 mins. 3) Pressure sore not listening to relatives' explanation and telling patient off. 4) Lack of ensuring O2 prongs were in place. Staff and management - saying the right thing but not following up with appropriate action - manager delegated but tasks not carried out. Food was of reasonable quality, but little care given to ensure my relative could manage a tray with soup, dinner and pudding on a slippery tray!

Thank you so much

The food is more than adequate. Thanks to the staff and management.

Staff are always efficient, kind and helpful, also cheerful despite working long shifts in an environment which is not air-conditioned and reached at least 30 degrees in hot summer. Fans provided are fundamentally insufficient and noisy. Air conditioning plus solar panels would provide cheaper operation. Rooms I grade as poor because of warn-out, immensely heavy and uncomfortable chairs provided in our room and lack of space - don't know about other rooms. Sometimes it is difficult to find a member of staff.

Staff are all very warm & welcoming, it has been a smooth transition for our mother.

Racheal the receptionist is so much more than a receptionist she made sure we was well looked after and supported us as a family with all her heart, and stayed with us untill the end. I will be for ever thankful to all of you.

There are activities to join in if you wish, a cinema and a large lounge and a garden to enjoy. Also a "CAFE" where we can entertain our visitors. The staff are all friendly and so helpful. Brunel has given me a home and more.

On my mother-in-law being moved to Princess Lodge. She has settled in and we have found the staff very helpful. She is at the moment kept in her bed, but the staff check on her regularly. She is very happy where she is. The atmosphere in the home is very welcoming and cheerful. All your questions are answered. Glad that we decided to send her here, have not regretted it.

We could not ask for better care .

The care for my mother, who was dying, was faultless. The care staff and nurses did everything and more, to ensure mum was comfortable and felt cared for and loved. The care staff also provided care to us as family at this very stressful time. They kept us informed, sat with mum when we were away and gave us love and support.

The staff are caring and show interest in the patients. There are lots of activities for the residents. Staff are alert to medical conditions. The Home is clean and tidy. The outside space is well presented. Staff are pleasant towards relatives and make them feel welcome and included.

Thank you BH.

Everyone at the home was an absolute pleasure to speak to, if I had to put a relative into care i would 100% choose Brunel

Peter has been at Princess lodge since November, the staff and carers are caring,kind and compassionate. My brother can be awkward at times and they are really patient with him.I absolutely recommend them.

The Brunel Care Home was excellent in all areas of the respite stay. It was pleasant week with everything provided. Management were efficient and friendly and helpful. Food was good and varied.

Thank you all, for the genuine love & care given to my lovely Mum, you are a great team.

Mum, myself & my sister were given peace of mind knowing Mum was safe, loved and cared for.

My Mum has been a resident at Princess Lodge for the last 9 months. I visit her on a regular basis, the staff across all functions; Administration, Reception, Management, Carers, Nursing, Domestic (Catering) have always been sensitive, supportive and professional in managing Mum's complex care needs. She is treated with respect, and dignity. Myself and my brother have always been contacted proactively if any areas of concern have been identified. Regular cleaning protocols both inside her room but also communal areas such as the corridors, kitchen and dining areas are evident. There is a full programme of activities available but given Mum's declining health and cognitive skills her participation in these activities have decreased but I know she has 1:1 activity engagement in her room which is appreciated. On value for money I have answered 'don't know' because we have no benchmark. All other areas are scored Excellent because I cannot think of any areas for improvement.

I'm so relieved and at peace that my mother in law is in princess lodge, all staff are absolutely great, care workers and all staff are great, they treat my mother in law with respect, dignity, and care, I turned up today and my mother in law was making scones with all the other residents, we've been caring for my mother in law for 30yrs, we've finally got our life's back on track, and I trust all staff with mum, the carers work is undoubtedly the best,my mother in law has settled in well, nothing is too much for all the staff, I'm 100% happy with the care, such a warm family environment, it's just so nice there. X

Couldn't wish for a better place for my Mum.