Maria Mallaband Care Group Ltd in Northumberland | 2 Care Homes

Review of
Astor Lodge View
from C C (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report

Overall Experience

My father was admitted for rehabilitation following a fall & being in Hospital.
When he arrived the room was cold and initially the door couldn't be propped open.
He had a friendly welcome, but we were not given information about the need to bring extra clothing, despite seeing what clothes had been

brought in and my father having a catheter.
There was an occasion where I had to phone & leave a message for the Dr (who was in the ward meeting) to urgently see my father, because his catheter was blocked & he was in pain. My father's bladder went into spasm & he ended up on tablets for this, following this incident!
The nurses and carers were efficient, kind and caring, but my father did have to speak to one of the carers and ask her to stop shouting at him.
The Occupational Therapists and Physiotherapists were excellent.

Reply from Kim Richardson, Home Manager at Astor Lodge View

We thank you for your feedback and we apologise that you experienced your room was cold on admission. I will ask staff to check before admissions arrive that rooms are warm, there are leaflets…read more

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Review of
Astor Lodge View
from J B (Daughter of Resident) published on 13 November 2025 Submitted via Postal Card • Report

Overall Experience

My father was in Astor Lodge for 3 weeks. The family found the staff excellent and very helpful, and friendly. Also very supportive if you had any concerns over Dad's health.

Reply from Kim Richardson, Home Manager at Astor Lodge View

We really appreciate your feedback, the staff appreciate being acknowledged for their hard work as a team, wishing your father continued wellbeing.

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Review of
Astor Lodge View
from Kathleen G (Sister of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

My sister was admitted for rehab care following a leg fracture.
The facility is unsuited to this. It was hard (sometimes impossible) for the OT/Physio to find equipment. There was no physical space to do things. The staff were exhausted and under pressure.
The care home staffing was diabolical -

waits for toilets/dressing were unacceptable.
The food was very poor. No vegetarian catering at all. No nutritional value.
Individual staff members were caring and thoughtful - the facility is grossly understaffed.

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Review of
Astor Lodge View
from J P (Respite Resident) published on 13 October 2025 Submitted via Postal Card • Report

Overall Experience

I was resident at Astor Lodge for just over 2 weeks, being discharged on Saturday, 13th September. The physiotherapist and occupational therapist were very good.
Some night staff were very good, but some left something to be desired. I saw a doctor only once during my stay and would have appreciated

a little more contact. Carers - some good, some inexperienced. Nurses were good when I had contact with them.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for your feedback, it is appreciated to develop our service to be the best it can be, we are planning further training with support from therapists for care staff to improve their knowledge…read more

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Review of
Astor Lodge View
from Robert H (Respite Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Having spent eight weeks in hospital having been unwell after. The offer was made to have a short 'recuperative' stay at Astor Lodge, which sounded the perfect tonic on my route to recovery. Astor Lodge provided first class in every respect as shown in the ratings. A credit to the NHS.

Reply from Kim Richardson, Home Manager at Astor Lodge View

I would like to thank Robert for taking the time to write this review, this rating is much appreciated by all the staff team, partnership working with NHS has proven very effective in supporting…read more

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Review of
Astor Lodge View
from Thelma G (Respite Resident) published on 24 September 2025 Submitted via Postal Card • Report

Overall Experience

Everything & everyone very good.

Reply from Kim Richardson, Home Manager at Astor Lodge View

I would like to thank Thelma for taking the time to write this review, it is important to the staff team to receive feedback, we are happy for the positive ratings and will consider how to improve the…read more

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Review of
Astor Court
from G F (Resident) published on 30 July 2025 Submitted via Postal Card • Report

Overall Experience

Having been unexpectedly admitted to hospital, and then discharged in intermediate care, I found my room comfortable, food acceptable and overall care welcome and acceptable if a little overbearing for understandable reasons. The en-suite bathroom was, however, out of order.

Reply from Kim Richardson, Home Manager at Astor Court

Thank you for your review. My apologies that the toilet was not functioning at that time, this has now been addressed. Please feel free to contact me about any other issues, as any feedback is…read more

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Review of
Astor Court
from Lucy K (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report

Overall Experience

My mum has been at Astor court for over a year now.
The most positive thing about astor court is the care staff, the majority are caring, kind, thoughtful and always go the extra mile. The most negative would be that there is no safe outside space for dementia patients, there is space that could

be utilised but it isn't safe and and it's such a shame it can't be used for fresh air and vitamin D, some activities outside would be lovely. We know its very important to dementia patients, my mum has trouble sleeping and more natural sunlight I feel would benefit this.

Reply from Kim Richardson, Home Manager at Astor Court

Thank you for taking the time to leave us a review, we appreciate your thoughts and are happy to hear that our care meets your expectations, we will pass this on to the team as they will appreciate…read more

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Review of
Astor Lodge View
from S W (Friend of Resident) published on 11 April 2025 Submitted via Postal Card • Report

Overall Experience

Visiting since February all cheery kind people & caring to al the people. Clean, cosy rooms & bright & clean. Meals looked very tasty & catered for those who needed softer food Their beds are very safe & secure. Found the staff so very caring. I would recommend this home. I could find no complaint.

10 out of 10. Thanking all the staff.

Reply from Amy Herinckx, Commercial Business Partner at Astor Lodge View

We appreciate you taking the time to share your positive comments regarding Astor Lodge and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here…read more

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Review of
Astor Lodge View
from Arthur C (Resident) published on 6 February 2025 Submitted via Postal Card • Report

Overall Experience

Very well looked after by caring lovely staff. Only slight problem, hot food served on cool plates, suggest a heated cabinet.

Reply from Kim Richardson, Home Manager at Astor Lodge View

We would like to thank you for the positive feedback, we will share this with the team and will look at the temperatures of the food served, we appreciate all feedback, thanks.

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Review of
Astor Lodge View
from Sharon L (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report

Overall Experience

My mum has only been in the lodge for a couple of months. I feel since moving her care just isn't the same. Some days I go she's covered in food, her bedding is quite often dirty, covered in food and sometimes faeces. I don't feel she's a little neglected with her hygiene. I asked before Christmas if

she could have her hair cut and facial hair removed which didn't get done. Overall a bit disappointed.

Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for your feedback. I am sorry to hear that you are disappointed with the service provided to your mum. I will be in touch to explore this further and discuss how we can improve moving…read more

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Review of
Astor Court
from A N (Relative of Resident) published on 19 August 2024 Submitted via Website • Report

Overall Experience

I am the wife of the grandson of the resident, the care has been amazing at this service so far, and have done everything to get my husband's grandmother out of hospital. The care staff and management have been fantastic and are always happy to help.
So far we cannot fault the service and those who

work there, other residents also look content within the unit we visit.

Reply from Jill, Regional Director at Astor Court

Thank you for taking the time to provide us with feedback. We are pleased that your grandfather-in-law is settling in well to Astor Court and that your experience of the service so far has been…read more

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Review of
Astor Court
from A M (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report

Overall Experience

I cannot fault the staff at Astor Court. They were without fail very attentive, caring and respectful to my mum, demonstrating love and genuine interest in her and in her wellbeing. I also benefited greatly from their friendship and concern. The only downside during Mum's 9 week stay was that the building

was in complete disarray with significant work being carried out in the entrance, communal areas and corridors. This at times felt unsafe for residents and visitors and of course meant there was a great deal of dust and disruption. Despite all this the staff carried on working cheerfully and relentlessly. You are all wonderful - thank you!

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Review of
Astor Court
from Peter M (Resident) published on 5 April 2024 Submitted via Postal Card • Report

Overall Experience

Most decent place to live.
Staff brill. Very professional. Kind and considerate.

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Review of
Astor Court
from P J (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report

Overall Experience

Outstanding ongoing care for my father who has a lot of complex care needs. His progress is significant and measurable. On the 29th of May, Astor Court provided space and catering for a small birthday gathering, resulting in a wonderful memorable day for my father's birthday.

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Review of
Astor Court
from Emma M (Granddaughter of Resident) published on 9 April 2023 Submitted via Postal Card • Report

Overall Experience

My grandma entered the home for respite care after time in the hospital. I was so worried about her as this was a new experience for all of us. However, the staff at the home put me at ease instantly. Each time I visit, I can see clearly how well she is cared for, they obviously know her well and try

their best to make her happy; a job which is really not easy. All the staff work so hard and I appreciate all they do.

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Review of
Astor Court
from D D (Wife of Resident) published on 8 March 2023 Submitted via Website • Report

Overall Experience

My husband stayed here for our 1st week's respite. The manager and the staff were very friendly and welcoming. I had good feedback when I rang to enquire about him, and this was most reassuring.
It is difficult to mark the options below fairly as I was unable to observe during the week.
What stood

out for me was that on leaving, many of the team came to say goodbye, and he appeared very happy and relaxed with all of them, and he made a point of thanking them. This indicates that he was well looked after.

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Review of
Astor Court
from J W (Friend of Resident) published on 20 December 2022 Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the care and support of all of the staff. They go above and beyond to make sure my friend is cared for. Nothing is too much trouble and they always keep me informed. Astor Court is always very clean and has a homely feel. I would highly recommend Astor Court.

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Review of
Astor Court
from Thomas C (Husband of Resident) published on 15 December 2022 Submitted via Postal Card • Report

Overall Experience

My wife has been in the dementia area of Astor Court for 2 years past October. Due to circumstances beyond my control, I was unable to look after her (covid, ITU, ventilator). Luckily she was found a place at Astor Court by social services. It was a very difficult time during the lockdown period, but

through that time the management, staff, cleaners have been a constant source of the confidence I have in the ability of the staff to look after my wife and the rest of the residents.

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Review of
Astor Court
from P M (Brother of Resident) published on 12 December 2022 Submitted via Postal Card • Report

Overall Experience

Brother has been treated well, seems happy enough with the home, staff looking after him to the family's satisfaction. So all in all, brother and family are happy enough with his care. Well done staff.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Northumberland

Maria Mallaband Care Group Ltd Locations in Northumberland (2)

Maria Mallaband Care Group Ltd Reviews in Northumberland (53)

Astor Lodge View

Astor Lodge View

Astor Lodge View

Astor Lodge View

Astor Lodge View

Astor Lodge View

Astor Court

Astor Court

Astor Lodge View

Astor Lodge View

Astor Lodge View

Astor Court

Astor Court

Astor Court

Astor Court

Astor Court

Astor Court

Astor Court

Astor Court

Astor Court

Awards / Recognitions (3)

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