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Care Homes Owned by Maria Mallaband Care Group Ltd in Northumberland

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Maria Mallaband Care Group Ltd in Northumberland

Only the locations & reviews in Northumberland for Maria Mallaband Care Group Ltd are showing below.

View the details of all 78 locations (with 5129 reviews) owned by Maria Mallaband Care Group Ltd

Maria Mallaband Care Group Ltd Locations in Northumberland (2)

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2 Care Homes owned by Maria Mallaband Care Group Ltd in Northumberland
Astor Court

Lamb Street, Cramlington NE23 6XF 

8.3 34 reviews
"I am the wife of the grandson of the resident, the care has been amazing at this service so far, and have done everything to get my…"   Read all 34 reviews
Location Type Care Home

Welcome to Astor Court. Nestled in the rural area of Northumberland on the outskirts of Cramlington, close to the Northumbria Specialist Emergency Care Hospital (NSEC), Astor Court Care Home is a purpose-built two storey home with garden space offering… Read more about Astor Court

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 43 Rooms
  • from £1,253 / week
Astor Lodge View

Lamb Street, Cramlington NE23 6XF 

8.2 16 reviews
"Having spent eight weeks in hospital having been unwell after. The offer was made to have a short 'recuperative' stay at Astor Lodge, which…"   Read all 16 reviews
Location Type Care Home

Welcome to Astor Lodge. Nestled in the rural area of Northumberland on the outskirts of Cramlington, close to the Northumbria Specialist Emergency Care Hospital (NSEC), Astor Lodge Care Home is a purpose built single storey home with garden space… Read more about Astor Lodge View

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 29 Rooms
  • from £1,253 / week

Maria Mallaband Care Group Ltd Reviews in Northumberland (50)

9.4

Maria Mallaband Care Group Ltd has a Group Review Score of 9.4 (9.431) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Maria Mallaband Care Group Ltd must have a Review Score.

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Review of

Astor Lodge View

from J P (Respite Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was resident at Astor Lodge for just over 2 weeks, being discharged on Saturday, 13th September. The physiotherapist and occupational therapist were very good.
Some night staff were very good, but some left something to be desired. I saw a doctor only once during my stay and would have appreciated
a little more contact. Carers - some good, some inexperienced. Nurses were good when I had contact with them.
Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for your feedback, it is appreciated to develop our service to be the best it can be, we are planning further training with support from therapists for care staff to improve their knowledge & skills, the doctor takes information from nurses & therapists, I will discuss the contact they have with residents to enable them to reflect on how best to support in the future.

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Review of

Astor Lodge View

from Robert H (Respite Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent eight weeks in hospital having been unwell after. The offer was made to have a short 'recuperative' stay at Astor Lodge, which sounded the perfect tonic on my route to recovery. Astor Lodge provided first class in every respect as shown in the ratings. A credit to the NHS.
Reply from Kim Richardson, Home Manager at Astor Lodge View

I would like to thank Robert for taking the time to write this review, this rating is much appreciated by all the staff team, partnership working with NHS has proven very effective in supporting people return home.

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Review of

Astor Lodge View

from Thelma G (Respite Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything & everyone very good.
Reply from Kim Richardson, Home Manager at Astor Lodge View

I would like to thank Thelma for taking the time to write this review, it is important to the staff team to receive feedback, we are happy for the positive ratings and will consider how to improve the areas which are not 4 star.

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Review of

Astor Court

from G F (Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been unexpectedly admitted to hospital, and then discharged in intermediate care, I found my room comfortable, food acceptable and overall care welcome and acceptable if a little overbearing for understandable reasons. The en-suite bathroom was, however, out of order.
Reply from Kim Richardson, Home Manager at Astor Court

Thank you for your review. My apologies that the toilet was not functioning at that time, this has now been addressed. Please feel free to contact me about any other issues, as any feedback is appreciated on ways we can improve. I will pass on your comments to the wider team, as I am pleased we are working well to support all residents return home after their hospital stay, thank you.

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Review of

Astor Court

from Lucy K (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Astor court for over a year now.
The most positive thing about astor court is the care staff, the majority are caring, kind, thoughtful and always go the extra mile. The most negative would be that there is no safe outside space for dementia patients, there is space that could
be utilised but it isn't safe and and it's such a shame it can't be used for fresh air and vitamin D, some activities outside would be lovely. We know its very important to dementia patients, my mum has trouble sleeping and more natural sunlight I feel would benefit this.
Reply from Kim Richardson, Home Manager at Astor Court

Thank you for taking the time to leave us a review, we appreciate your thoughts and are happy to hear that our care meets your expectations, we will pass this on to the team as they will appreciate this. In regards to the garden, we are currently looking into this as we would like to create a welcoming outdoor area for the people living with us."

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Review of

Astor Lodge View

from S W (Friend of Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting since February all cheery kind people & caring to al the people. Clean, cosy rooms & bright & clean. Meals looked very tasty & catered for those who needed softer food Their beds are very safe & secure. Found the staff so very caring. I would recommend this home. I could find no complaint.
10 out of 10. Thanking all the staff.
Reply from Amy Herinckx, Commercial Business Partner at Astor Lodge View

We appreciate you taking the time to share your positive comments regarding Astor Lodge and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group

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Review of

Astor Lodge View

from Arthur C (Resident) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after by caring lovely staff. Only slight problem, hot food served on cool plates, suggest a heated cabinet.
Reply from Kim Richardson, Home Manager at Astor Lodge View

We would like to thank you for the positive feedback, we will share this with the team and will look at the temperatures of the food served, we appreciate all feedback, thanks.

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Review of

Astor Lodge View

from Sharon L (Daughter of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has only been in the lodge for a couple of months. I feel since moving her care just isn't the same. Some days I go she's covered in food, her bedding is quite often dirty, covered in food and sometimes faeces. I don't feel she's a little neglected with her hygiene. I asked before Christmas if
she could have her hair cut and facial hair removed which didn't get done. Overall a bit disappointed.
Reply from Kim Richardson, Home Manager at Astor Lodge View

Thank you for your feedback. I am sorry to hear that you are disappointed with the service provided to your mum. I will be in touch to explore this further and discuss how we can improve moving forward.

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Review of

Astor Court

from A N (Relative of Resident) published on 19 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am the wife of the grandson of the resident, the care has been amazing at this service so far, and have done everything to get my husband's grandmother out of hospital. The care staff and management have been fantastic and are always happy to help.
So far we cannot fault the service and those who
work there, other residents also look content within the unit we visit.
Reply from Jill, Regional Director at Astor Court

Thank you for taking the time to provide us with feedback. We are pleased that your grandfather-in-law is settling in well to Astor Court and that your experience of the service so far has been positive. We will share your review with the staff team who take pride in striving to provide the best possible care.

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Review of

Astor Court

from A M (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot fault the staff at Astor Court. They were without fail very attentive, caring and respectful to my mum, demonstrating love and genuine interest in her and in her wellbeing. I also benefited greatly from their friendship and concern. The only downside during Mum's 9 week stay was that the building
was in complete disarray with significant work being carried out in the entrance, communal areas and corridors. This at times felt unsafe for residents and visitors and of course meant there was a great deal of dust and disruption. Despite all this the staff carried on working cheerfully and relentlessly. You are all wonderful - thank you!
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Review of

Astor Court

from Peter M (Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most decent place to live.
Staff brill. Very professional. Kind and considerate.
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Review of

Astor Court

from P J (Son of Resident) published on 16 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding ongoing care for my father who has a lot of complex care needs. His progress is significant and measurable. On the 29th of May, Astor Court provided space and catering for a small birthday gathering, resulting in a wonderful memorable day for my father's birthday.
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Review of

Astor Court

from Emma M (Granddaughter of Resident) published on 9 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma entered the home for respite care after time in the hospital. I was so worried about her as this was a new experience for all of us. However, the staff at the home put me at ease instantly. Each time I visit, I can see clearly how well she is cared for, they obviously know her well and try
their best to make her happy; a job which is really not easy. All the staff work so hard and I appreciate all they do.
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Review of

Astor Court

from D D (Wife of Resident) published on 8 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband stayed here for our 1st week's respite. The manager and the staff were very friendly and welcoming. I had good feedback when I rang to enquire about him, and this was most reassuring.
It is difficult to mark the options below fairly as I was unable to observe during the week.
What stood
out for me was that on leaving, many of the team came to say goodbye, and he appeared very happy and relaxed with all of them, and he made a point of thanking them. This indicates that he was well looked after.
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Review of

Astor Court

from J W (Friend of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the care and support of all of the staff. They go above and beyond to make sure my friend is cared for. Nothing is too much trouble and they always keep me informed. Astor Court is always very clean and has a homely feel. I would highly recommend Astor Court.
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Review of

Astor Court

from Thomas C (Husband of Resident) published on 15 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the dementia area of Astor Court for 2 years past October. Due to circumstances beyond my control, I was unable to look after her (covid, ITU, ventilator). Luckily she was found a place at Astor Court by social services. It was a very difficult time during the lockdown period, but
through that time the management, staff, cleaners have been a constant source of the confidence I have in the ability of the staff to look after my wife and the rest of the residents.
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Review of

Astor Court

from P M (Brother of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Brother has been treated well, seems happy enough with the home, staff looking after him to the family's satisfaction. So all in all, brother and family are happy enough with his care. Well done staff.
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Review of

Astor Court

from S L (Daughter of Resident) published on 24 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel my mam is happy in her own little way. I have no worries about her care, the carers are all lovely. The only issue I have is, all her clothes and belongings go missing. I am constantly buying her new clothes. I put her name and room number in them but it makes no difference at all.
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Review of

Astor Lodge View

from Keith E (Son of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam went into care in May 2022, as her dementia worsened, and she found it very difficult to come to terms with her situation, however through the relentless efforts of the care team at Astor Lodge she is now settling into this new phase of her life. As a family we are extremely grateful that we
can now rest assured that our mam is being well looked after in a friendly, safe and caring environment.
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Review of

Astor Court

from Audrey M (Wife of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Any queries or concerns are dealt with immediately. I have no qualms about my husband's care at Astor Court.
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Awards / Recognitions (3)

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