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Care Homes Owned by Maria Mallaband Care Group Ltd in Northumberland

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Maria Mallaband Care Group Ltd in Northumberland

Only the locations & reviews in Northumberland for Maria Mallaband Care Group Ltd are showing below.

View the details of all 78 locations (with 5587 reviews) owned by Maria Mallaband Care Group Ltd

Maria Mallaband Care Group Ltd Locations in Northumberland (2)

 - Browse 2 Care Homes owned by Maria Mallaband Care Group Ltd in Northumberland
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Astor Lodge View
Lamb Street, Cramlington NE23 6XF 
9.0 29 reviews
Astor Lodge View, Cramlington, Northumberland
"Going into Astor was very helpful, got me up on my feet and walking with the aids. I was in just over three weeks. Staff were always…"   Read all 29 reviews
  • from £1,400 / week
  • 29 Rooms
Location Type Care Home

Welcome to Astor Lodge. Nestled in the rural area of Northumberland on the outskirts of Cramlington, close to the Northumbria Specialist Emergency Care Hospital (NSEC), Astor Lodge Care Home is a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Astor Court
Lamb Street, Cramlington NE23 6XF 
8.7 36 reviews
Astor Court, Cramlington, Northumberland
"My friend received the best possible care at Astor Court. He was treated with respect and compassion, warmth and kindness at all times, by…"   Read all 36 reviews
  • from £1,400 / week
  • 43 Rooms
Location Type Care Home

Welcome to Astor Court. Nestled in the rural area of Northumberland on the outskirts of Cramlington, close to the Northumbria Specialist Emergency Care Hospital (NSEC), Astor Court Care Home is a ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Maria Mallaband Care Group Ltd Reviews in Northumberland (65)

9.4

Maria Mallaband Care Group Ltd has a Group Review Score of 9.4 (9.444) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Maria Mallaband Care Group Ltd must have a Review Score.

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Review of

Astor Lodge View

from J P (Respite Resident) published on 24 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Going into Astor was very helpful, got me up on my feet and walking with the aids. I was in just over three weeks. Staff were always present and would help when asked from day one until I left, nothing was too much trouble.
Reply from Anne Pink, Commercial Business Partner at Astor Lodge ViewThank you for taking the time to write this review of Astor Lodge View. The team work hard to make sure every person that stays with us feels welcomed and cared for, and I am glad your experience reflected this. I will share your kind words with the team.
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Review of

Astor Lodge View

from J D (Resident) published on 19 June 2026 Submitted via Website • Report
Overall Experience 3.0 out of 5
I was 3 weeks in the rehab section. The bell was ringing almost constant, very intrusive. It was torturous. It's not that staff weren't responding, but there were not enough of them. As I recovered I did a lot of things I shouldn't have to remove the bell wait. The food was awful. After relatively good
food experiences in other hospitals it was a shock. I'm a vegetarian, & had been following a low fat diet to lower cholesterol. They are not set up for vegetarians. I tried the soup a few times & it was inedible. Veg were always overcooked. Egg & chips, once it was great, other times it was bad. Omlette & salad - first time it was great then mostly inedible. I struggled to get nutritious food so my friend brought in some meals. Meal timing meant all the meals are in an 8 hour window. My diet suffered during 3 weeks at Astor Court when I most needed nutritious food to help me heal. The carers at Astor Court are fabulous but there aren't enough. The NHS physios & OTs were excellent.
Reply from Joleen Leung, Regional Director at Astor Lodge ViewWe are very sorry that you had a poor experience. Thank you for sharing your concerns with us, we are investigating these, and we will ensure that any actions needed will be taken.
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Review of

Astor Court

from A L (Friend of Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend received the best possible care at Astor Court. He was treated with respect and compassion, warmth and kindness at all times, by all members of staff, whether they were nurses, auxiliaries, managers or cleaners.
Not only was he given the best of care, but also all the staff were a huge support
to his relatives and friends, particularly during the last week of his life.
I am sure that if he had been able, he would have liked to thank everyone who so caringly looked after him at Astor Court.
Reply from Kim Richardson, Home Manager at Astor CourtThank you for sharing such a heartfelt tribute. Were truly grateful for your kind words and are honoured to have supported your friend and his loved ones with compassion and dignity.
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Review of

Astor Lodge View

from Robert R (Respite Resident) published on 9 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but excellent praise for every member of staff that I have come into contact with, as well as the NHS staff (physios), which is why I was home following a broken hip for a total of 7 days. The very minute I arrived, and the welcome I received made me feel much better. All the staff are
well trained and very professional. It has been an absolute pleasure to meet them.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewThank you so much for taking time to complete this feedback, it is so pleasing when a person has a positive experience with our service & recover their wellbeing. I will share this kind message with the team.
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Review of

Astor Lodge View

from M S (Daughter of Resident) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really comfortable accommodation. Lovely relaxed atmosphere.
Every single member of staff was polite, friendly and very helpful. The support from physios and OTs was excellent. The transfer home was quick and straight forward and the assistance/support put in place has been exceptionally organised
and we're very grateful.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewThank you for taking time to share your thoughts, they are much appreciated & we are happy you found our partnership working with NHS was to a high standard. We continue to strive to support each individual on their journey of recovery.
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Review of

Astor Lodge View

from K G (Sister of Resident) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care throughout stay. All the staff were compassionate and were very supportive at a difficult time. The rooms were nice and big the only complaint would be that there was no where for visitors to sit. They were great at adapting nutritional needs. Great communication from everyone, carers,
nurses and gp (who was exceptional)
Reply from Kim Richardson, Home Manager at Astor Lodge ViewThank you for taking time to write this lovely review, we are happy your experience has been so positive, this will be shared in our handovers & meetings, we all appreciate receiving any feedback
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Review of

Astor Lodge View

from Noel B (Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class accommodation and care. Relaxed atmosphere.
Meals could be improved, and 16:15 is far too early for evening meal!
Physio promised, but it only happened once or twice.
Overall - very grateful, impressed.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewThank you so much for taking the time to share this feedback. I will be speaking with our catering team regarding the quality of meals, as well as exploring the option of offering a later evening meal or adjusting to a more substantial lunch with a lighter option in the evening. I would welcome your thoughts on this.

I will also pass your comments on to our NHS partners regarding physiotherapy support. Thank you again for bringing this to my attention.
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Review of

Astor Court

from Andrea H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my dad received at Astor Court was outstanding. I have never encountered such a caring and wonderful team of people. Nothing was too much trouble. Dad was only at Astor Court for about a month at the end of his life, and I am so pleased that we found this wonderful home for Dad's final days.
The staff were so supportive of my family and gave my dad exceptional care and treated him with dignity, respect and such kindness. I can never thank the staff enough.
Reply from Kim Richardson, Home Manager at Astor CourtIt is such a warm feeling when we receive feedback such as this for the team, we are all happy that you & your family experienced such a good quality service at such a stressful time, our condolences to yourselves, thank you for taking the time to share this.
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Review of

Astor Lodge View

from Janice C (Respite Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Looked after very well.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewThank you so much for taking the time to leave a review. We will make sure it is passed on to the team.
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Review of

Astor Lodge View

from A G (Respite Resident) published on 13 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone I encountered, from drs, nursing staff and auxiliaries were always cheerful and dealt with any requests in a professional manner. The support from physios and occupational therapists was excellent.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewThank you so much for your kind words. Your feedback means so much to us. I will make sure to pass it on to the team.
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Review of

Astor Lodge View

from G S (Son of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was moved here from the hospital. The staff have been amazing. Very friendly, polite, helpful and courteous. Mum has had zero complaints about her time here. The facilities are clean, always smell nice. Overall, this is a really well-managed facility, this level fo service does not happen by chance
it requires good leadership. Well done all.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewThank you for taking time to review our service, your comments are much appreciated & will be fed through to the team. We work hard as a team to support every individual on their journey to recovery which gives us much job satisfaction & smiles, thanks again.
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Review of

Astor Lodge View

from C M (Son of Resident) published on 3 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was in intermediate care while awaiting a place in a care home. My mother was well cared for with lots of physio to improve her mobility. We found the staff professional and very friendly.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewThank you for taking time to share your review, I am very happy your Mother had a positive experience, I appreciate all feedback as this helps to develop a service fit for purpose, I will pass on your positive comments through the team of Astor & NHS staff, best wishes for the future.
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Review of

Astor Lodge View

from C C (Daughter of Resident) published on 20 November 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father was admitted for rehabilitation following a fall & being in Hospital.
When he arrived the room was cold and initially the door couldn't be propped open.
He had a friendly welcome, but we were not given information about the need to bring extra clothing, despite seeing what clothes had been
brought in and my father having a catheter.
There was an occasion where I had to phone & leave a message for the Dr (who was in the ward meeting) to urgently see my father, because his catheter was blocked & he was in pain. My father's bladder went into spasm & he ended up on tablets for this, following this incident!
The nurses and carers were efficient, kind and caring, but my father did have to speak to one of the carers and ask her to stop shouting at him.
The Occupational Therapists and Physiotherapists were excellent.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewWe thank you for your feedback and we apologise that you experienced your room was cold on admission. I will ask staff to check before admissions arrive that rooms are warm, there are leaflets available at each entry to give guidance information about the centre, what to expect & what people may need with them.
The NHS staff have been approached to give out our leaflets on wards, so people are informed before making the decision to come to Astor.
We apologise that you have experienced a member of the team shouting, I would like to reach out to you in order to address this and other concerns. Your compliment to therapy & care staff is much appreciated & will be shared throughout the team.
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Review of

Astor Lodge View

from J B (Daughter of Resident) published on 13 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Astor Lodge for 3 weeks. The family found the staff excellent and very helpful, and friendly. Also very supportive if you had any concerns over Dad's health.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewWe really appreciate your feedback, the staff appreciate being acknowledged for their hard work as a team, wishing your father continued wellbeing.
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Review of

Astor Lodge View

from Kathleen G (Sister of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
My sister was admitted for rehab care following a leg fracture.
The facility is unsuited to this. It was hard (sometimes impossible) for the OT/Physio to find equipment. There was no physical space to do things. The staff were exhausted and under pressure.
The care home staffing was diabolical -
waits for toilets/dressing were unacceptable.
The food was very poor. No vegetarian catering at all. No nutritional value.
Individual staff members were caring and thoughtful - the facility is grossly understaffed.
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Review of

Astor Lodge View

from J P (Respite Resident) published on 13 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I was resident at Astor Lodge for just over 2 weeks, being discharged on Saturday, 13th September. The physiotherapist and occupational therapist were very good.
Some night staff were very good, but some left something to be desired. I saw a doctor only once during my stay and would have appreciated
a little more contact. Carers - some good, some inexperienced. Nurses were good when I had contact with them.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewThank you for your feedback, it is appreciated to develop our service to be the best it can be, we are planning further training with support from therapists for care staff to improve their knowledge & skills, the doctor takes information from nurses & therapists, I will discuss the contact they have with residents to enable them to reflect on how best to support in the future.
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Review of

Astor Lodge View

from Robert H (Respite Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having spent eight weeks in hospital having been unwell after. The offer was made to have a short 'recuperative' stay at Astor Lodge, which sounded the perfect tonic on my route to recovery. Astor Lodge provided first class in every respect as shown in the ratings. A credit to the NHS.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewI would like to thank Robert for taking the time to write this review, this rating is much appreciated by all the staff team, partnership working with NHS has proven very effective in supporting people return home.
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Review of

Astor Lodge View

from Thelma G (Respite Resident) published on 24 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everything & everyone very good.
Reply from Kim Richardson, Home Manager at Astor Lodge ViewI would like to thank Thelma for taking the time to write this review, it is important to the staff team to receive feedback, we are happy for the positive ratings and will consider how to improve the areas which are not 4 star.
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Review of

Astor Court

from G F (Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Having been unexpectedly admitted to hospital, and then discharged in intermediate care, I found my room comfortable, food acceptable and overall care welcome and acceptable if a little overbearing for understandable reasons. The en-suite bathroom was, however, out of order.
Reply from Kim Richardson, Home Manager at Astor CourtThank you for your review. My apologies that the toilet was not functioning at that time, this has now been addressed. Please feel free to contact me about any other issues, as any feedback is appreciated on ways we can improve. I will pass on your comments to the wider team, as I am pleased we are working well to support all residents return home after their hospital stay, thank you.
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Review of

Astor Court

from Lucy K (Daughter of Resident) published on 21 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum has been at Astor court for over a year now.
The most positive thing about astor court is the care staff, the majority are caring, kind, thoughtful and always go the extra mile. The most negative would be that there is no safe outside space for dementia patients, there is space that could
be utilised but it isn't safe and and it's such a shame it can't be used for fresh air and vitamin D, some activities outside would be lovely. We know its very important to dementia patients, my mum has trouble sleeping and more natural sunlight I feel would benefit this.
Reply from Kim Richardson, Home Manager at Astor CourtThank you for taking the time to leave us a review, we appreciate your thoughts and are happy to hear that our care meets your expectations, we will pass this on to the team as they will appreciate this. In regards to the garden, we are currently looking into this as we would like to create a welcoming outdoor area for the people living with us."
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Awards / Recognitions (3)

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