Care Homes Owned by Maria Mallaband Care Group Ltd in Tyne & Wear

Rooms a little small and single beds, with a leaking toilet which we kept reporting but no action taken. Home could do with decor update and access to garden through small conservatory difficult especially if someone using area. Front area has sitting chairs & tables but on grass so unsteady for zimmer users. Lots of other more modern & bright homes in area costing less. Assisted activities very inappropriate for some residents.

Thank you Earsdon.

My mum has been at Garden Hill for 18 months and has settled well. All carers and all other staff show great respect and give excellent care. A very 'homely' home from home.

great manager of this home really helpful and caring. Staff are very friendly.

I love where my room is situated, management is great, staff are willing to help.

The staff are always approachable, helpful and friendly. They all know my mam, what helps to make her feel safe, cared for and happy. The events staff keep the positive energy up and my mam loves getting involved in the activities.

Compared to last year in assisted living, mam is clean, always dressed, smiling, and not so depressed, so you've done a great job.

The pressure on me was removed within a week.

The 'Resident of the day' idea is good. One day a month for special attention.

Thanks everyone for taking good care of her.

The opportunity to attend activities and events is very good. The entertainment person (Sarah) is berry good and attentive. Overall good.

My sister Dawn and I come in quite often and have the best laughs in here, staff and residents are hilarious sometimes. Mum loves dancing, music, and socialising with the residents and she is very happy here. My mum does love a lot of the activities, depending on what it is.

It is amazing to see how our mam has settled and is allowed to be herself, which is a testament to all the staff's hard work. We have all been welcomed into the Earsdon Grange family. Thank you.

The staff are caring and attentive. I appreciate that they acknowledge and respond to my mother's interests and wishes. Any requests (/and repairs) are dealt with quickly and efficiently. I also like that I can tell there is always an effort to improve things in the care home rather than simply maintain the status quo. Overall, I am impressed with Barnes Court Care Centre and recommend it when people ask about the place.

Happy home.

Mum seems happy and well looked after. The events organiser is very good and always includes all the residents.

I cannot recommend Barnes Court's management and staff enough!

Dad has been in home for 4 months his transition from living dependantly has been difficult for him. Day staff have been excellent he has struggled with night staff due to his poor eyesight and deafness night staff have been agency with strong accents difficult to understand. Day staff are mostly perm giving dad consistancy as they understand his difficulties. Management and administrator have been very supportive. Entertainment team very engaging and have frequent conversations with dad. On occassions not enough staff for personal care, or meal times if toileting is needed due to needing 2 carers.

On our visit to view Garden Hill we instantly had a good feeling about the home itself and the staff. Since my mums admission we have experienced care, empathy, friendliness, from both staff + management. My mum has now been a resident for 2+ months and is very happy + feels comfortable in her surroundings. Mum was had a couple of little non serious falls, communication to me was very prompt which is very reassuring. Overall we are very happy with all aspects of the home - in particular the brilliant activities managed by a wonderful activitiy co-ordinator.

My mother has been in residence for just over 1yrs there were several issues early on. I now feel very comfortable with her situation. The home is now a pleasant, comfortable and moreover safe place that is the closest to home as its ever been. The staff and management are approachable and responsive and care now seems to be the main thing.