Maria Mallaband Care Group Ltd in Tyne & Wear | 3 Care Homes

Review of
Garden Hill Care Home
from J D (Daughter of Resident) published on 12 January 2026 Submitted via Postal Card • Report

Overall Experience

Dad has been in home for 4 months his transition from living dependantly has been difficult for him. Day staff have been excellent he has struggled with night staff due to his poor eyesight and deafness night staff have been agency with strong accents difficult to understand. Day staff are mostly perm

giving dad consistancy as they understand his difficulties. Management and administrator have been very supportive. Entertainment team very engaging and have frequent conversations with dad. On occassions not enough staff for personal care, or meal times if toileting is needed due to needing 2 carers.

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Review of
Garden Hill Care Home
from Tracey H (Daughter of Resident) published on 2 December 2025 Submitted via Postal Card • Report

Overall Experience

On our visit to view Garden Hill we instantly had a good feeling about the home itself and the staff. Since my mums admission we have experienced care, empathy, friendliness, from both staff + management. My mum has now been a resident for 2+ months and is very happy + feels comfortable in her surroundings.

Mum was had a couple of little non serious falls, communication to me was very prompt which is very reassuring. Overall we are very happy with all aspects of the home - in particular the brilliant activities managed by a wonderful activitiy co-ordinator.

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Review of
Barnes Court Care Centre
from Carol S (Daughter of Resident) published on 1 December 2025 Submitted via Postal Card • Report

Overall Experience

My mother has been in residence for just over 1yrs there were several issues early on. I now feel very comfortable with her situation. The home is now a pleasant, comfortable and moreover safe place that is the closest to home as its ever been. The staff and management are approachable and responsive

and care now seems to be the main thing.

Reply from Lindsey Cheyne, Home Manager at Barnes Court Care CentreThank you so much for your recent review, we are working extremely hard as a team to ensure the care and environment is the best for the people who live in Barnes court, kind regards Lindsey and the team.

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Review of
Earsdon Grange Care Home
from M D (Niece of Resident) published on 13 November 2025 Submitted via Postal Card • Report

Overall Experience

I go to visit my auntie, and she has settled nicely. The staff are always helpful. It's a nice, clean care home. There is also plenty of activities for the residents to do.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care HomeThank you for your positive feedback. We are happy to hear your auntie has settled well and enjoying our activities. We will share your positive comments to our team as this is appreciated.

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Review of
Earsdon Grange Care Home
from Maureen R (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Helen is new to the care home, but can't assess everything here.
Helen enjoys the meals and likes her room.

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Review of
Earsdon Grange Care Home
from E L (Daughter of Resident) published on 4 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother has excellent care and attention. Staff are brilliant. My mother is very happy and safe.

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Review of
Garden Hill Care Home
from H L (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report

Overall Experience

Very caring. All staff help each other when shortage due to ill health or holidays. Relaxed and happy atmosphere.

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Review of
Garden Hill Care Home
from Chris N (Sister of Resident) published on 22 September 2025 Submitted via Postal Card • Report

Overall Experience

My brother has been here for 2 weeks so far. I cannot praise the staff enough. Their care has been spot on. My brother (not known for praise) has actually commented on how great the staff have been with him and how lovely the meals are. High praise indeed.

Reply from Jade Fada, Deputy Manager at Garden Hill Care HomeWe appreciate you taking the time to share your positive comments regarding Garden Hill and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group, I will ensure I pass this onto the staff here at Garden Hill.

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Review of
Earsdon Grange Care Home
from David J (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report

Overall Experience

A safe and supportive environment. Any concerns are always dealt with effectively and responsively.

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Review of
Garden Hill Care Home
from K W (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Needs a room for visitors also and a relatives area where we can make tea/coffee (otherwise very good). Thank you.
My resident has not had a working TV in room since arriving (6 months), apparently aerial not fixed for top floor residents.
Handyman supposedly fixing - but has not. Can this be rectified

please, as TV is company.

Reply from Jade Fada, Deputy Manager at Garden Hill Care HomeThank you for bringing this matter to our attention and thank you for your willingness to speak to you when we reached out. We value your feedback and will look at how we can improve. I appreciate the suggestions, and I will take these on board.We are sorry that you/ your loved one did not receive the highest standard of care. We are currently investigating the concerns that you have raised. The wellbeing of those living with us is of utmost importance and we are taking your feedback very seriously. I have checked and all top floor residents have working televisions. I have not been made aware of a resident not having a working television, I apologise for this.Thank you for taking the time to leave this review. If you would like to discuss this further, please contact us on customercare@mmcg.co.uk.

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Review of
Earsdon Grange Care Home
from Keith T (Partner of Resident) published on 16 September 2025 Submitted via Postal Card • Report

Overall Experience

Everybody staff are concerned that they do there best for the residents in the home.
Very satisfied how they look after my partner. very impressed

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Review of
Earsdon Grange Care Home
from John S (Friend of Resident) published on 3 September 2025 Submitted via Postal Card • Report

Overall Experience

I come and see the resdient each friday. Staff are very good welcome
My friend is happy here
Nice place to stay friend very happy.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care HomeThank you for your positive feedback following your regular visits to Earsdon Grange. We are happy to hear your friend has a great experience with us. We will share your positive comments to our team as this is appreciated.

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Review of
Earsdon Grange Care Home
from Eric S (Friend of Resident) published on 2 September 2025 Submitted via Postal Card • Report

Overall Experience

Our friend (service user) was taken to Earsdon Grange following an extended period in hospital. This was initially on a temporary basis, although we believe the arrangement is now permanent?? Our friend settled in quickly and has responded well to the surroundings, and the care received - she had previously

been distressed.
The friendliness of staff and the atmosphere of the home (positive) were obvious to us as visitors. Since her admittance our friend has regained her positive outlook - thanks to the care received.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care HomeWe appreciate you taking the time to share your positive feedback. We are pleased that your friend has settled in well in Earsdon Grange and that your experience of our service has been positive. We will share your review with the staff team, who take pride in striving to promote the best possible care.

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Review of
Garden Hill Care Home
from M R (Son of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum came to Garden Hill Care Home from hospital. The staff are fantastic, they take her out, have family events that we can join in and make memories. The home is lovely and she enjoys her meals. The manager is very helpful and no job is to big or small for her.

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Review of
Earsdon Grange Care Home
from D M (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

Overall, our experience of Earsdon Grange is good. Most staff are pleasant and responsive when acknowledged. Some are not and make no effort to say hello and/ or goodbye. They don't chat to mum when they bring fresh water or ask her what she wants for her tea etc. The command of English is poor in some

of the staff, resulting in mum not understanding them. It's ok when we're there but she must be lost when we aren't.
The activities are good though mum doesn't participate much. More could be made of the coffee lounge. In the brochure, we were led to believe we could make tea etc and enjoy a cup with mum. We can't there's never cups there for coffee etc. We buy one from the local shop. That said mum seems content enough for the most part.

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Review of
Earsdon Grange Care Home
from Julia W (Relative of Resident) published on 11 August 2025 Submitted via Postal Card • Report

Overall Experience

A lovely nursing home. Our very elderly relative has been treated with dignity, care and kindness. She sees the staff as her friends and is happy to ask for whatever she needs. The meals look good and the rooms are lovely and clean. Staff are helpful to us when we have any queries and are very caring.

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Review of
Earsdon Grange Care Home
from Pamala M (Friend of Resident) published on 8 August 2025 Submitted via Postal Card • Report

Overall Experience

I find the staff to be very caring. Food is of high standard.

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Review of
Earsdon Grange Care Home
from W T (Friend of Resident) published on 6 August 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful place and lovely staff. Residents well looked after.

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Review of
Barnes Court Care Centre
from V W (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

Lovely facility, my father is always well cared for, clean, well fed and happy. Staff are amazing with him and I take comfort knowing he is safe, well cared for and valued. Some amenities could do with updating and more cleaning staff would help. Better external facilities would benefit visits some

redecoration has started but not completed.

Reply from Joleen Leung, Home Manager at Barnes Court Care CentreThank you so much for your kind and thoughtful review. We're so pleased to hear that your father is always well cared for, and that you and your family take comfort in knowing he is safe, well looked after, and valued. Your comments about our amazing team will mean a lot to them - they take great pride in the care and support they provide.We also appreciate your constructive feedback regarding external facilities and cleanliness. We're currently undergoing some redecoration works and are committed to making further improvements in these areas. Your comments have been shared with the team as we continue our efforts to enhance the environment for all who live and visit here.Thank you once again for taking the time to share your experience.

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Review of
Garden Hill Care Home
from Laraine M (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report

Overall Experience

My father was in the care of Garden Hill for 2 weeks until he sadly passed away. In that time, he was treated with respect and caring, from staff that quickly became our friends. They are all lovely people, who really care about their residents. My dad required nursing care, which I cannot fault. At

the end, we were informed with enough time to be with him. They were very kind to us as a family. I would not hesitate to highly recommend Garden Hill to anyone with such needs as ours. Thank you so much.

Reply from Lindsey Cheyne, Home Manager at Garden Hill Care HomeI would like to thank you for taking the time to leave the team at Garden hill such a lovely review, end of life care is such an honour and is not just about the resident but includes the care and support we try to give families in such a truly difficult time.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Tyne & Wear

Maria Mallaband Care Group Ltd Locations in Tyne & Wear (3)

Maria Mallaband Care Group Ltd Reviews in Tyne & Wear (263)

Garden Hill Care Home

Garden Hill Care Home

Barnes Court Care Centre

Earsdon Grange Care Home

Earsdon Grange Care Home

Earsdon Grange Care Home

Garden Hill Care Home

Garden Hill Care Home

Earsdon Grange Care Home

Garden Hill Care Home

Earsdon Grange Care Home

Earsdon Grange Care Home

Earsdon Grange Care Home

Garden Hill Care Home

Earsdon Grange Care Home

Earsdon Grange Care Home

Earsdon Grange Care Home

Earsdon Grange Care Home

Barnes Court Care Centre

Garden Hill Care Home

Awards / Recognitions (3)

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