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Care Homes Owned by Maria Mallaband Care Group Ltd in Tyne & Wear

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Maria Mallaband Care Group Ltd in Tyne & Wear

Only the locations & reviews in Tyne & Wear for Maria Mallaband Care Group Ltd are showing below.

View the details of all 78 locations (with 5129 reviews) owned by Maria Mallaband Care Group Ltd

Maria Mallaband Care Group Ltd Locations in Tyne & Wear (3)

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3 Care Homes owned by Maria Mallaband Care Group Ltd in Tyne & Wear
Garden Hill Care Home

32 St Michaels Avenue, South Shields NE33 3AN 

9.8 76 reviews
"Very caring. All staff help each other when shortage due to ill health or holidays. Relaxed and happy atmosphere.…"   Read all 76 reviews
Location Type Care Home

Garden Hill care home provides residential, dementia, nursing and respite care in a friendly, welcoming environment. The home which is purpose-built is located over three floors and offers en-suite bedrooms on each floor. On the ground floor, there… Read more about Garden Hill Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • 40 Rooms
  • from £1,309 / week
Barnes Court Care Centre

Wycliffe Road, High Barnes, Sunderland SR4 7QG 

9.5 55 reviews
"The carers, nursing and management staff are all very friendly, compassionate and professional making me feel very welcome. Accomodation is…"   Read all 55 reviews
Location Type Care Home

Welcome to Barnes Court. Located in High Barnes close to Barnes Park and the Royal Hospital in Sunderland, Barnes Court is located on Wycliffe Road close to Barnes Junior and Infant School with onsite car parking and offers residential, EMI residential,… Read more about Barnes Court Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Younger Adults
  • Learning Disability / Autism
  • Physical Disability
  • Mental Health
  • Visual / Hearing Impairment
  • Eating Disorders
  • Acquired Brain Injury
  • Alcohol / Drug Misuse
  • 89 Rooms
  • from £1,095 / week
Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR 

9.4 127 reviews
"Our friend (service user) was taken to Earsdon Grange following an extended period in hospital. This was initially on a temporary basis,…"   Read all 127 reviews
Location Type Care Home

Welcome to Earsdon Grange Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well… Read more about Earsdon Grange Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 48 Rooms
  • from £1,287 / week

Maria Mallaband Care Group Ltd Reviews in Tyne & Wear (258)

9.4

Maria Mallaband Care Group Ltd has a Group Review Score of 9.4 (9.431) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Maria Mallaband Care Group Ltd must have a Review Score.

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Reviewer Connection to Maria Mallaband Care Group Ltd
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Review of

Garden Hill Care Home

from H L (Daughter of Resident) published on 29 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring. All staff help each other when shortage due to ill health or holidays. Relaxed and happy atmosphere.
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Review of

Garden Hill Care Home

from Chris N (Sister of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been here for 2 weeks so far. I cannot praise the staff enough. Their care has been spot on. My brother (not known for praise) has actually commented on how great the staff have been with him and how lovely the meals are. High praise indeed.
Reply from Jade Fada, Deputy Manager at Garden Hill Care Home

We appreciate you taking the time to share your positive comments regarding Garden Hill and our team. We are glad your experience reflects the high standards of quality care we hold ourselves to here at Maria Mallaband Care Group, I will ensure I pass this onto the staff here at Garden Hill.

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Review of

Earsdon Grange Care Home

from David J (Son of Resident) published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A safe and supportive environment. Any concerns are always dealt with effectively and responsively.
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Review of

Garden Hill Care Home

from K W (Friend of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Needs a room for visitors also and a relatives area where we can make tea/coffee (otherwise very good). Thank you.
My resident has not had a working TV in room since arriving (6 months), apparently aerial not fixed for top floor residents.
Handyman supposedly fixing - but has not. Can this be rectified
please, as TV is company.
Reply from Jade Fada, Deputy Manager at Garden Hill Care Home

Thank you for bringing this matter to our attention and thank you for your willingness to speak to you when we reached out. We value your feedback and will look at how we can improve. I appreciate the suggestions, and I will take these on board.We are sorry that you/ your loved one did not receive the highest standard of care. We are currently investigating the concerns that you have raised. The wellbeing of those living with us is of utmost importance and we are taking your feedback very seriously. I have checked and all top floor residents have working televisions. I have not been made aware of a resident not having a working television, I apologise for this.Thank you for taking the time to leave this review. If you would like to discuss this further, please contact us on customercare@mmcg.co.uk.

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Review of

Earsdon Grange Care Home

from Keith T (Partner of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everybody staff are concerned that they do there best for the residents in the home.
Very satisfied how they look after my partner. very impressed
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Review of

Earsdon Grange Care Home

from John S (Friend of Resident) published on 3 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come and see the resdient each friday. Staff are very good welcome
My friend is happy here
Nice place to stay friend very happy.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your positive feedback following your regular visits to Earsdon Grange. We are happy to hear your friend has a great experience with us. We will share your positive comments to our team as this is appreciated.

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Review of

Earsdon Grange Care Home

from Eric S (Friend of Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our friend (service user) was taken to Earsdon Grange following an extended period in hospital. This was initially on a temporary basis, although we believe the arrangement is now permanent?? Our friend settled in quickly and has responded well to the surroundings, and the care received - she had previously
been distressed.
The friendliness of staff and the atmosphere of the home (positive) were obvious to us as visitors. Since her admittance our friend has regained her positive outlook - thanks to the care received.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

We appreciate you taking the time to share your positive feedback. We are pleased that your friend has settled in well in Earsdon Grange and that your experience of our service has been positive. We will share your review with the staff team, who take pride in striving to promote the best possible care.

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Review of

Garden Hill Care Home

from M R (Son of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Garden Hill Care Home from hospital. The staff are fantastic, they take her out, have family events that we can join in and make memories. The home is lovely and she enjoys her meals. The manager is very helpful and no job is to big or small for her.
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Review of

Earsdon Grange Care Home

from D M (Daughter of Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, our experience of Earsdon Grange is good. Most staff are pleasant and responsive when acknowledged. Some are not and make no effort to say hello and/ or goodbye. They don't chat to mum when they bring fresh water or ask her what she wants for her tea etc. The command of English is poor in some
of the staff, resulting in mum not understanding them. It's ok when we're there but she must be lost when we aren't.
The activities are good though mum doesn't participate much. More could be made of the coffee lounge. In the brochure, we were led to believe we could make tea etc and enjoy a cup with mum. We can't there's never cups there for coffee etc. We buy one from the local shop. That said mum seems content enough for the most part.
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Review of

Earsdon Grange Care Home

from Julia W (Relative of Resident) published on 11 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely nursing home. Our very elderly relative has been treated with dignity, care and kindness. She sees the staff as her friends and is happy to ask for whatever she needs. The meals look good and the rooms are lovely and clean. Staff are helpful to us when we have any queries and are very caring.
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Review of

Earsdon Grange Care Home

from Pamala M (Friend of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the staff to be very caring. Food is of high standard.
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Review of

Earsdon Grange Care Home

from W T (Friend of Resident) published on 6 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place and lovely staff. Residents well looked after.
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Review of

Barnes Court Care Centre

from V W (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely facility, my father is always well cared for, clean, well fed and happy. Staff are amazing with him and I take comfort knowing he is safe, well cared for and valued. Some amenities could do with updating and more cleaning staff would help. Better external facilities would benefit visits some
redecoration has started but not completed.
Reply from Joleen Leung, Home Manager at Barnes Court Care Centre

Thank you so much for your kind and thoughtful review. We're so pleased to hear that your father is always well cared for, and that you and your family take comfort in knowing he is safe, well looked after, and valued. Your comments about our amazing team will mean a lot to them - they take great pride in the care and support they provide.We also appreciate your constructive feedback regarding external facilities and cleanliness. We're currently undergoing some redecoration works and are committed to making further improvements in these areas. Your comments have been shared with the team as we continue our efforts to enhance the environment for all who live and visit here.Thank you once again for taking the time to share your experience.

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Review of

Garden Hill Care Home

from Laraine M (Daughter of Resident) published on 24 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in the care of Garden Hill for 2 weeks until he sadly passed away. In that time, he was treated with respect and caring, from staff that quickly became our friends. They are all lovely people, who really care about their residents. My dad required nursing care, which I cannot fault. At
the end, we were informed with enough time to be with him. They were very kind to us as a family. I would not hesitate to highly recommend Garden Hill to anyone with such needs as ours. Thank you so much.
Reply from Lindsey Cheyne, Home Manager at Garden Hill Care Home

I would like to thank you for taking the time to leave the team at Garden hill such a lovely review, end of life care is such an honour and is not just about the resident but includes the care and support we try to give families in such a truly difficult time.

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Review of

Earsdon Grange Care Home

from C B (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Am very happy with the overall experience, my dad also says he likes it there. The staff, or as my dad says the young ones, are all nice and they keep him busy with jobs as he says but I know it's the activities which are great. The activity organisers are a Godsend and the staff are all nice and easy
to talk to about any concerns and I know my dad is safe and happy here which helps me relax knowing that.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for leaving us a 5-star review, we are very grateful and will pass this onto our team as they will appreciate your kind words and positive feedback.

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Review of

Earsdon Grange Care Home

from Maureen B (Daughter of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I spoke to a senior in the office and looked to book the family/quiet room to celebrate my mums 90th birthday on 11th May 2024. This person confirmed it was fine and wrote it in the diary. On the day I called to check what time I could go in to put a few banners up and a balloon. I was advised no booking
was showing. We are a large family and thought this would be better than taking my mum out somewhere due to the anxiety she was experiencing. Worse that people are denying this booking was made. Totally unacceptable.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for taking the time to leave a review and for sharing your feedback.We're sorry to hear about the experience you had when trying to celebrate your mum's birthday. Please accept our sincere apologies for the disappointment and inconvenience caused. We understand how important this milestone was for your family, and we regret that we were not able to meet your expectations.We have looked into the situation and acknowledge that while the initial conversation with our team member may have suggested availability, the booking was not formally confirmed. This has highlighted the need for us to strengthen our internal communication and reservation process.We are reviewing our procedures to ensure agreements are properly recorded, with written confirmation. This will help us to provide a reliable and consistent experience for all families/visitors.We apologise for the upset caused and appreciate your kind ratings in other areas. Your feedback is valuable in helping us improve.

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Review of

Barnes Court Care Centre

from Malcolm M (Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers, nursing and management staff are all very friendly, compassionate and professional making me feel very welcome. Accomodation is comfortable and the food is delicious. I would recommend the care home to those who need care.
Reply from Paula O'Connor, Home Manager at Barnes Court Care Centre

Thank you so much for your kind review, we are happy to hear that you feel very welcome and enjoy all our meals, we will pass this on to all of our team who will be very pleased with your comments

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Review of

Earsdon Grange Care Home

from C C (Great-Niece of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring staff, excellent activities, plenty of tea/coffee throughout the day.Good food. Large bedroom with garden view.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your lovely review, it is great to receive positive feedback for our care staff, lifestyle coordinators and our chefs. As a team we work together to take pride in striving to provide the best possible care.

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Review of

Earsdon Grange Care Home

from Claire J (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I have been very impressed with the care and love my mum has received. This has been a difficult time putting her into care but the staff have been outstanding.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your lovely review, it is great to receive positive feedback for our staff as we strive to give the best possible care to our residents and to create a home from home environment in which are families feel at home too.

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Review of

Earsdon Grange Care Home

from M F (Wife of Resident) published on 5 June 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Apart from snacks have never seen a cooked meal or aware if dietary needs met. Toilet area always smelling of urine, toilet bowl unclean, dirty room on occasions. Floor dusty behind chair, bed. Need extra chair in room for visitors, unhygienic sitting on bed. Bed valance, bottom sheet trails on floor,
cause of accident. Staff are helpful and acknowledge husbands disabilities initially when told but have to be reminded often. All staff approachable and treat husband with dignity but sometimes difficult to find a senior for information.
Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for taking the time to leave us a review. Your concerns have been noted, and it would be great to discuss these in person next time you visit so we can resolve any issues.

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Awards / Recognitions (3)

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