Maria Mallaband Care Group Ltd in Lancashire | 3 Care Homes

Review of
Alexandra Court
from Joanne Q (Daughter of Resident) published on 1 September 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in respite here for 10 days. She has thoroughly enjoyed her stay here. She has enjoyed the food and the staff are lovely, very helpful and caring.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Thank you for the feedback. It is lovely to hear that your mum enjoyed her stay. We strive to ensure that Alexandra Court feels like a home from home. We look forward to seeing you and your mum soon.

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Review of
Acorn House Care Centre
from A G (Son of Resident) published on 1 September 2025

Submitted via Postal Card • Report

Overall Experience

I have had the pleasure of engaging with my father's care by watching and observing such an excellent team, as my eyes have seen. Special praise to all and their guide, the manager. Please continue to excel at what you do! Bless you.

Reply from Jen McGurk, Home Manager at Acorn House Care Centre

Thank you for the lovely feedback, however I can see that there are some areas of improvement; as I always I have an open door policy, and would love for you to come and discuss the areas that you feel are not where they need to be. As a home we appreciate all feedback, positive and negative as this is how we grow and ensure that the care that we are providing is the best care possible so that not only the residents are happy, but also families and friends.

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Review of
Alexandra Court
from Christine B (Wife of Resident) published on 26 August 2025

Submitted via Postal Card • Report

Overall Experience

This was my husbands second stay at Alexandra Court. Accommodation and facilities were great. Staff very helpful, attentive and caring. Food very good. My husband will be happy to return as and when necessary. Thank you to everyone involved in his care.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Thank you for sharing your wonderful feedback about Alexandra Court and their dedicated team! We're thrilled to hear that you and your husband had such a positive experience. It truly reflects the high standards of quality care we strive for at Maria Mallaband Care Group. We can't wait to welcome you both back soon for another great visit!

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Review of
Acorn House Care Centre
from P D (Son-in-law of Resident) published on 12 August 2025

Submitted via Website • Report

Overall Experience

My father in law has been a resident at Acorn Care since January. We reviewed several care homes before he decided on the Acorn Care Home.

All the staff are so friendly and kind to my father in law and all the residents. The management team have helped us so much on the journey in helping him.

The

food is of excellent quality. All the rooms and clean and tidy. The entertainment team do so well in involving the residents in games and educational and physical activities.

As a result of my father in law being here his health emotionally and physically has improved so much.

Reply from Jen McGurk, Home Manager at Acorn House Care Centre

Thank you so much for the lovely review, as a home we really do try to make it a home from home, and focus on what our residents want. It is their home, and their voice, which makes Acorn House what it is.

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Review of
Amber Court Care Home
from A S (Son of Resident) published on 20 June 2025

Submitted via Postal Card • Report

Overall Experience

Mum's first month in Amber Court she has settled in well and been made very welcome. Staff are friendly and caring.

Reply from Jill Veitch, Regional Director at Amber Court Care Home

Thank you for taking the time to leave a review. I am glad to hear that your mum is settling in well at Amber Court. We will be sure to share this feedback with the team.

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Review of
Amber Court Care Home
from Carol H (Daughter of Resident) published on 4 June 2025

Submitted via Postal Card • Report

Overall Experience

My father was discharged from hospital into Amber Court for end-of-life care. Every single member of staff were extremely supportive & provided exceptional care & showed empathy & ensured dad retained his dignity until he passed away three weeks later. I wouldn't hesitate to recommend Amber Court &

team.

Reply from Julia Wong, Commercial Business Partner at Amber Court Care Home

Thank you for your kind feedback. We are pleased that you've had a good experience considering the difficult circumstances. I'll share your feedback with the team who I'm sure will be delighted to hear your comments.

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Review of
Alexandra Court
from Audrey B (Partner of Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience

I am always welcomed at Alexxandra Court by staff and other residents.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Thank you for your valuable feedback; it is greatly appreciated. We understand the significance of families and friends for those residing at Alexandra Court. Our goal is to ensure that visitors feel valued and welcomed, similar to how they would when visiting their loved ones or friends.

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Review of
Acorn House Care Centre
from H N (Daughter of Resident) published on 21 May 2025

Submitted via Website • Report

Overall Experience

From the initial contact with the management of Acorn House, we have been treated with great care and compassion. My mother was in significant distress after several falls and a hospital stay. Her health and well-being declined rapidly. The support from the team helped us to cope during this challenging

time. Constant reassurance and guidance made the transition from home to care for Mum and our family bearable. She is treated with dignity and compassion.
All staff take time to speak to us and always with a smile. Our comfort is also considered, and we are always asked if we need anything, even though they are busy caring for their residents.
Our concerns are addressed without hesitation. I cannot recommend this home highly enough. They have been the right people at the right time, I cannot thank them enough.

Reply from Jen McGurk, Home Manager at Acorn House Care Centre

Thank you for your feedback; it is an honour and a pleasure to care for all of our residents, we aim for Acorn House to be a home from home, where we all become one big family, putting care, dignity and love above everything

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Review of
Alexandra Court
from S D (Niece of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

Outstanding care. We had to find a home for my aunt at short notice so she could be transferred directly. Alexander Court was recommended. We could not have been happier with the care she received. Friendly, professional and so caring. She died (expectedly) after 5 months and with District Nurse Care,

along with the care home she was managed and supported throughout her final days. Thank you so much.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Thank you so much for the kind words! It's truly been a joy to be a part of your aunt's life, even if it's just for a little while. I really appreciate it!

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Review of
Alexandra Court
from W E (Daughter of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

I am so happy my mum has found her new home here after a very bad experience previously. For someone who was so vehemently against living in a care home I actually believe she prefers it to being in her own! The care which is genuine cannot be surpassed. They are person-centred and responsive to her

needs- which are many and complex in nature. I could go on but in short excellent- thank you to all staff.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Thank you so much for your kind words! It's lovely to hear that Mum feels happy at Alexandra Court. We recognize that every person is an individual with their own aspirations, independent of illness, and it's great to know that this is recognized.

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Review of
Alexandra Court
from J S (Wife of Resident) published on 21 May 2025

Submitted via Postal Card • Report

Overall Experience

Everyone here is so pleasant and nothing is too much trouble, as a visitor I am always offered a meal if I want one and a drink or ice cream when we sit out in the sun. We are looked after so as a wife I have peace of mind.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Thank you so much for your feedback! We absolutely understand how important family, friends, and visitors are for everyone at Alexandra Court since this is their home. It's our pleasure to ensure that everyone feels welcomed and well taken care of. Your thoughts mean a lot to us!

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Review of
Amber Court Care Home
from Paula S (Daughter of Resident) published on 5 May 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been in the Amber Court Care Home since February 1st 2025 following a stroke in December 2024. She is paralysed down her left side and is now bedridden. My mum also has dementia and unfortunately doesn't always know me now. The staff at Amber Court have been amazing with her. They are so

friendly and helpful and nothing is too much trouble. Most importantly my mum is treated with care and dignity and is comfortable.

Reply from Julia Wong, Commercial Business Partner at Amber Court Care Home

Thank you so much for taking the time to review. We are so pleased that you're happy with the care being provided. I'll be sure to pass on your comments to the team.

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Review of
Amber Court Care Home
from Beverly W (Daughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother was admitted two years ago this coming April from hospital as she was unable to go home as she needed ongoing care. We have found the staff to be extremely kind and considerate. My mother has been treated with kindness and dignity at all times. The staff are always smiling and welcoming and

can't do enough for the patients. Overall the home gets 10 out of 10 from the family as they go the extra mile for my mum and we are extremely grateful for their services.

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Review of
Acorn House Care Centre
from Peter O (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

The team at Acorn House is excellent, and so is the care. The place always has a good buzz to it, too. Loads of laughter. I submitted a positive review a year ago. Nothing has changed.

Reply from Jen McGurk, Home Manager at Acorn House Care Centre

Thank you for the positive feedback, we aim to create an environment that is fun, homely and stimulating. Our mission statement is "To be a positive inspiration and influence to the people we work with, live with and support".

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Review of
Acorn House Care Centre
from C T (Granddaughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

Since my grandma has been at Acorn House she has really come out of her shell. At her old care home she would not leave her room now at acorn house she enjoys playing activities especially quizzes and doing her own cross words. She really is doing well, and it's so nice to see how much she has come

on. She's made some nice friends and has settled in so well. The staff treat her like there own grandma and it's amazing.

Reply from Jen McGurk, Home Manager at Acorn House Care Centre

Thank you for your lovely feedback, as always, my team and I are honoured to care for your wonderful grandmother, we are one big family, with so much passion and care for what we do.

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Review of
Amber Court Care Home
from Louise P (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

My father moved here last month after a temp stay elsewhere and I couldn't be happier. It is a million miles away from where he was, for the better. Since the moment he arrived I feel he has been looked after and most importantly is safe! The warmth & love my dad has received from day one is outstanding.

He has picked up in his cognitive state and is encouraged with items such as building blocks. The manager is so supportive and very involved with the residents. It has made a sad situation of my dad going in to care a lot more bearable. I feel listened to as a relative too. I previously received daily phone calls to say he had fallen at the other home, don't get any now.

Reply from Katrina Hay, Regional Director at Amber Court Care Home

Thank you for such kind words regarding Amber Court, I am so pleased that you are happy with the care we are providing for your father, we will share this with the rest of the team.

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Review of
Amber Court Care Home
from david n (Son of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

You know you have chosen the best care home , when the staff almost become family themselves
I visit most week days for a few hours , I am always greeted with a smile ,
All the staff members ,make my mum feel special ,just simple things like brush her hair , its just those little things little

details
Mum has really come out of her shell in Amber Court , a large part is activities , from her fave , bowling with a big velcro thing ?,
Mums always trying to beat her high score ...oh yes and family members can have a go as well
Amber Court was recommended by two personal friends , both had their Mothers at the Home
I was told about the singing , it appears most of the staff can sing , play an instrument , bar one mentioning no names. they just sing while they work , or put on impromptu shows , it's like Britains got Talent in that "Party Room "

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Review of
Acorn House Care Centre
from Linda T (Daughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

My husbands mother was in Acorn House 2 years ago. She was treated with kindness, respect and love. We knew it would be the best place for my father. They look after him and treat him with the same kindness, respect and love.

Reply from Jen McGurk, Home Manager at Acorn House Care Centre

It's heartwarming to know that you feel confident in our ability to provide the same kindness, respect, and love for your father. We strive to create a nurturing environment for all our residents, and your feedback means a lot to us. Thank you for trusting us with his care. The role all the staff play is an absolute privilege and honour.

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Review of
Alexandra Court
from V J (Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

I was impressed with the unfailing courtesy, patience and professionalism shown by all the staff. It created a very safe and cheerful atmosphere.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Thank you for the kind words and review, it's lovely and humbling to receive such positive feedback, the team at Alexandra Court always strive to make each resident and their loved ones feel welcomed and reassured.

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Review of
Alexandra Court
from Colin S (Son of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience

Very good. My mum was happy to come for respite care and she wants to come back permanently as all the staff and residents are welcoming.

Reply from Anabela Silva-Phillips, Home Manager at Alexandra Court

Dear Colin, thank you so very much for the review it is lovely and humbling to receive such positive feedback, the staff team at Alexandra Court always strive to make each resident and their loved ones to feel welcome and at ease.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Lancashire

Maria Mallaband Care Group Ltd Locations in Lancashire (3)

Maria Mallaband Care Group Ltd Reviews in Lancashire (209)

Alexandra Court

Acorn House Care Centre

Alexandra Court

Acorn House Care Centre

Amber Court Care Home

Amber Court Care Home

Alexandra Court

Acorn House Care Centre

Alexandra Court

Alexandra Court

Alexandra Court

Amber Court Care Home

Amber Court Care Home

Acorn House Care Centre

Acorn House Care Centre

Amber Court Care Home

Amber Court Care Home

Acorn House Care Centre

Alexandra Court

Alexandra Court

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