Maria Mallaband Care Group Ltd in Buckinghamshire | 4 Care Homes

Review of
Kents Hill Care Home
from K P (Son of Resident) published on 20 August 2025

Submitted via Postal Card • Report

Overall Experience

We have seen a significant improvement in the resources, displays and activities in the "forget me knot" top floor lounge in the past few months. The plant table, laundry and beach areas are attractive. There are far more resources and activities available and being used. There is an increase in staff

engagement with residents. The lounge is now such a stimulating area for residents and guests. Well done. Thank you to the staff and management.

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Review of
Kents Hill Care Home
from Angela S (Daughter of Resident) published on 13 August 2025

Submitted via Website • Report

Overall Experience

My dad was admitted to Kents Hill at the end of December 2024.
His dementia was becoming worse and he needed round the clock care.
The staff were all very caring, from the lovely ladies on reception who always had time for you and were very compassionate when dad became poorly, to the staff on forget

me not floor were who were always so helpful and caring.
They definitely made the last 6 months of my dad's life as happy as was possible.
Contact with head office not so good, unfortunately. Two emails regarding a refund of care home fees have gone unanswered.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you for the positive review, and I am sorry that there was an issue with the final invoice, we were not aware of this prior to the review, but I thank you for raising this and confirming that the payment has now been received. This experience has been shared with the relevant department so they can review their process.

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Review of
Kents Hill Care Home
from Chris H (Son of Resident) published on 13 August 2025

Submitted via Postal Card • Report

Overall Experience

My mum was in Kents Hill for three months. I can't praise the staff enough for the care they gave to my mum. The room was always clean and had everything she needed. The food was excellent and after a slow start my mum really enjoyed the food.

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Review of
Chartwell Manor
from Julie W (Niece of Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience

After asking our Auntie how would she feel moving nearer to us, she was in a place in Eastbourne, it was a yes almost immediately. So had a list of places that would be her forever home to visit, went to Chartwell Manor, and whilst waiting to go in, a lady in front of me said she had looked at probably

8 places, and this one shone above the rest. Met the manager who spent a lot of time showing me around, and room options, immediately knew this place was the one, took Husband, whos reaction was "of course this is where she should be". Our auntie only arrived on 5th July but i was able to go into her lovely room to place a few bits, previously, until we could bring all of her personal stuff. The manager was so helpful with what documents we needed from her care home. and being able to move her in on a Saturday was a godsend. Cant praise the team enough, it really feels like an extended family.

Thank you

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Review of
Kents Hill Care Home
from E P (Wife of Resident) published on 24 July 2025

Submitted via Postal Card • Report

Overall Experience

My husband has been at this care home for over 4 years so I have come to know the staff very well. I feel there is a lighter atmosphere since the new manager arrived. The receptionists are always so kind and welcoming, and everyone - cleaners, laundry people and carers - are so friendly and always happy

to have a little chat. There is a new hospitality lady who always offers me a cold drink which is lovely on a hot day. As my husband is on the nursing floor, I must praise the nurses for their care of him, and they always keep me informed.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you so much for taking the time to write a review it really is a team effort at Kent's Hill and we really appreciate that you have recognised this and feel supported by the whole team .

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Review of
Kents Hill Care Home
from Martin G (Son of Resident) published on 24 July 2025

Submitted via Website • Report

Overall Experience

Although my Mother only spent 8 days in the care of Kents Hill due to the severity of her condition, she could not have been in any better environment. At all times the nursing staff, care assistants, reception, orderlies & cleaning staff were caring & considerate in every aspect. They all afforded

my Mother respect & compassion & the nursing staff provided myself & my sister with regular updates with regards to Mums condition. Knowing how well Mum was being cared for provided us with huge relief in her final days. Everything about the care home is top class, a wonderful Reception area with lovely staff members. Clean & tidy rooms & passage ways, no odours. Compassionate nursing staff & orderlies. An excellent cup of tea served from the trolley an added bonus! I have no hesitation in fully recommending Kents Hill Care Home for your loved one.
Thank you to all of your staff.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

To make such an impact in such a short space of time is really special and a reflection of how important it is and how hard the team work to make a difference.Thank you so much for taking the time to share your experience at Kents Hill.

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Review of
Chartwell Manor
from A T (Friend of Resident) published on 23 July 2025

Submitted via Postal Card • Report

Overall Experience

Chartwell Manor is a wonderful home. All the staff are kind, caring and professional. The home is always clean, and nothing is too much trouble. All the staff are very approachable.

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Review of
Chartwell Manor
from Karen B (Daughter of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

The care and attention to detail provided by the manager and her team is outstanding. I am happy and confident that my mother receives the best possible care by the team at Chartwell. They not only look after mum but go above and beyond looking after the families to. They keep us informed and discuss

the care plan regularly taking into account the needs of the resident as well as the request of the family.

Reply from Anne Pink, Commercial Business Partner at Chartwell Manor

Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care and support for those that live with us. Your kind and encouraging words about your Mum's life at Chartwell will be gratefully received by the Team there.

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Review of
Kents Hill Care Home
from Fiona C (Daughter of Resident) published on 15 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for just over a year at Kents Hill Care Home. The staff look after her extremely well and are caring and kind. They not only look after her - they also look after her family. They take great care of her husband/my dad when he comes to visit and are empathetic and kind to me

too. I wouldn't hesitate to recommend this care home for friend's 'loved ones'. I can't pinpoint any particular staff member - they are all lovely. Thank you for looking after Mum so well.

Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you so much for your kind words. We're truly touched to hear how well your mum and your whole family has been cared for. It means the world to our team to know they've made a positive difference.

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Review of
Chartwell Manor
from A S (Daughter of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

My mum decided at very short notice to give up her home... We looked at several care homes and Chartwell Manor was by far the best. Warm and welcoming, caring and full of fun. The manager and her staff create a real home for the residents.
Mum is much healthier, she has put on weight and is often too

busy to see me!

Reply from Anne Pink, Commercial Business Partner at Chartwell Manor

Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care and support for those that live with us. Your kind and encouraging words about your Mum's life at Chartwell will be gratefully received by the Team there.

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Review of
Chartwell Manor
from Sue B (Niece of Resident) published on 10 July 2025

Submitted via Website • Report

Overall Experience

My aunt was made to feel extremely welcome as soon as she arrived at Chartwell Manor. She quickly settled and took an active role in the wide range of activities that were on offer. Her room was very clean and well positioned and the facilities were excellent. She was always treated with the utmost

care and respect and she felt valued by the whole team at the home. In the last few days of her life her care was exceptional and she really couldn't have had better support and love from the staff.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for taking the time to write this lovely review. It was a pleasure to look after your aunt, who was so involved in her community both inside and outside of the home, bringing her friends and choir into Chartwell brought so much joy to all. Her smile compassion and humour will be remembered by all who had the pleasure of getting to know her.

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Review of
Chartwell Manor
from A F (Niece of Resident) published on 8 July 2025

Submitted via Website • Report

Overall Experience

My aunt was resident at Chartwell Manor for 17 months and from the day she moved in was made to feel part of their strong community. She was able to personalise her room so really felt like it was her home.
The many activities provided for the residents take account of individual interests and abilities,

and staff are always happy to arrange visits and events.
During her time at Chartwell Manor the staff provided my aunt with respectful and compassionate care. This was particularly evident when her physical health deteriorated, and I cannot thank them enough for making her final days so comfortable and peaceful. It was clear from their actions that they really do care about the residents and their families.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

It was a pleasure to look after your aunt, she was such an influence in the home, and supported by being one of our first resident ambassadors, ensuring all were heard.

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Review of
Buckingham House Care Home
from S W (Daughter of Resident) published on 8 July 2025

Submitted via Postal Card • Report

Overall Experience

Our mum has been a resident for 18 months and has always been extremely well cared for and supported her in every day living. All staff have been attentive to mum and to family members. They are very sensitive to our mums particular needs about personal hygiene, and demonstrated great respect for her

wishes to be carried out as far as possible

Reply from Alfredo Jr Villamel, Deputy Manager at Buckingham House Care Home

Thank you for recognising the excellent care we provided to your Mother. We will share this with the team, to continue to be inspired by the dedication and passion to deliver person-centre care.

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Review of
Buckingham House Care Home
from Don G (Son of Resident) published on 3 July 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in the home for 15 months and has been treated with care and dignity. The communication has been excellent and any queries we had as a family were dealt with efficiently and promptly, particular mention to go to the receptionist/admin assistant and the home manager as they are both

a real asset for Buckingham House

Reply from Alfredo Jr Villamel, Deputy Manager at Buckingham House Care Home

We are happy to hear that you are pleased with the care your mother receives. We would like to thank you for your kind words and for recognising the excellent and exceptional care and service that our team here at Buckingham House provides. This is a driving force for us to continue going the extra mile with the people we work with, we live with and support

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Review of
Kents Hill Care Home
from S B (Daughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

Mum been in care home since 2024 and overall myself and my brothers are very happy with the care given to mum. Sadly she doesn't communicate well so she is not using many of the facilities or taking advantage of the activities which look very good. Communication from the nursing staff is always very

good and I'm always updated with any changes. The staff are always very courteous and professional and treat Mum with dignity. Overall I am very happy with the standard of care given and would recommend this care home.

Reply from Anne Pink, Commercial Business Partner at Kents Hill Care Home

Thank you so much for your kind words and for taking time to leave a review. We aim to provide compassionate, high-quality care to all the people living with us in Kents Hill. The team will be delighted to hear your kind words about the experience you have as a family, and the care we provide for your Mum.

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Review of
Kents Hill Care Home
from Sue S (Daughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

The staff are all first class. Reception, laundry, cleaning, nursing, caregivers, activities and food preparation staff are all very good.
The food has improved too.
My mother is happy where she is.

Reply from Anne Pink, Commercial Business Partner at Kents Hill Care Home

Thank you so much for your kind words and for taking time to leave a review. We aim to provide compassionate, high-quality care to all the people living with us in Kents Hill. We will be sure to share your comments with our staff.

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Review of
Kents Hill Care Home
from K P (Daughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

My father very much enjoys living in Kent's Hill. He has a great relationship with all the staff who are very friendly and caring.
The qualified nurses are excellent and knowledgeable and look after him really well. When we had a meeting with social services, they remarked how impressed they were with

the nurse's in depth knowledge of my father compared to staff in other homes.
Everyone from the cleaners to the receptionists chats to my dad and make him feel special and cared for.
Whenever he has been admitted to hospital he always asks me to take him back to the care home straightaway!
The staff are equally kind to other residents who aren't as articulate as my dad and treat everyone with respect.
I would definitely recommend Kent's Hill

Reply from Anne Pink, Commercial Business Partner at Kents Hill Care Home

Thank you so much for taking the time to leave such a lovely review. It means a great deal to the team to know that you feel confident and reassured about the care your father receives at Kents Hill. We are committed to provide a safe, respectful and supportive environment for all the people in our care, and it is rewarding to hear that our efforts are making a positive difference.

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Review of
Kents Hill Care Home
from J B (Daughter of Resident) published on 1 July 2025

Submitted via Website • Report

Overall Experience

My father has been a resident at kents hill for nearly two years. The staff are amazing! The compassion, understanding and care provided for my father is excellent. From reception staff right through to the nursing team, carers, kitchen staff cleaners they are all amazing. This care home is spotless,

the quality and choice of food is exceptional. Activities are appropriate for residents and offers a good choice. Communication between staff and myself is very good. I am extremely happy with Kents Hill, highly recommended.

Reply from Anne Pink, Commercial Business Partner at Kents Hill Care Home

Thank you so much for taking the time to leave such a lovely review. Providing compassionate, high-quality care is at the heart of everything we do, and the team will be delighted to hear your kind words about the experience you and your father have at Kents Hill.

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Review of
Chartwell Manor
from Christine D (Daughter of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident for 2 years; she has Alzheimer's and lives in Sunrise. Throughout these 2 years, she has always been treated with respect, dignity, love, care & kindness by all the staff. She is regularly entertained by the fabulous programme of entertainment they have on & the smile I regularly

see on her face tells me she is happy. I know she is safe, well fed & well looked after.

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for your kind words, which I will share with the team. Mum particularly loves the music events and as you say, smiles and taps her foot, especially with 'Music for the Mind'.

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Review of
Buckingham House Care Home
from A B (Son of Resident) published on 29 May 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been here for the past 6 weeks, and it's been a truly brilliant experience.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you for taking the time to leave such a positive review of Buckingham House. We are so pleased that you are having a great experience with us and pride ourselves on the high standard of care and service that we offer. I look forward to sharing your feedback with the team.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Buckinghamshire

Maria Mallaband Care Group Ltd Locations in Buckinghamshire (4)

Maria Mallaband Care Group Ltd Reviews in Buckinghamshire (201)

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