Maria Mallaband Care Group Ltd in Buckinghamshire | 4 Care Homes

Review of
Buckingham House Care Home
from Ann G (Friend of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

When ever I have visited I have been made to feel very welcome. The staff are very friendly and helpful. The care is exceptional. My friend is alway happy and content. She also looks very clean and well dressed. Its one of the best Care Homes I have every visited.

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you for taking the time to leave us a review and share your experience of Buckingham House Care Home. We are so pleased that you and your friend have a great experience with us. I look forward to sharing this lovely review with the team.

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Review of
Kents Hill Care Home
from Susie T (Sister of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Kents Hill Care Home in Milton Keynes is an oasis of warmth, comfort and kindness. Residents are treated with the utmost of care and professionalism. Visitors and family are kept well informed and always greeted with charm and warmth, hospitality and genuine kindness. The care home is beautifully clean,

and sensitively decorated - like a proper 'home'. There is an atmosphere of peace and tranquillity throughout the building, with staff always welcoming and smiling. My brother is so fortunate to be a resident, and I am so grateful to all who work here. Thank you!

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

We pride ourselves on being a home from home, and people feel that warmth and kindness. Thank you for sharing. This is how you felt. I have shared your review with the whole team.

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Review of
Kents Hill Care Home
from J R (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Kents Hill Care Home and I can't speak highly enough of the care she received. From the moment you walk in, you're greeted with warmth and compassion. The receptionist always had a kind word and a smile, which made a huge difference to our visits. The entire team, from housekeeping

to the care staff and nurses, was exceptional. They didn't just provide medical and physical support, they treated my mother with dignity, respect, and genuine affection. Their empathy and support were a comfort to both my mother and our family. They took the time to listen, to understand her needs and make her feel at home. The level of family support was also truly excellent. They kept us informed, involved us in decisions, and offered a should to lean on during a difficult time. Knowing she was in such capable and caring hands gave us peace of mind. I am forever grateful to the staff at Kents Hill Care Home for the wonderful care they gave my late mother. They are a credit to their profession.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you so much for your review, it really highlights what good holistic care should look and feel like, and we are so pleased that this was the experience you had at Kents Hill.

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Review of
Lace Hill Manor
from D S (Resident) assisted by family/friend published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Warm welcome, all staff are kind, professional and friendly. The residence is very clean.

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Review of
Chartwell Manor
from Teri M (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

Hi I just wanted to write to comment with regards to my mum's care at chartwell manor in Aylesbury . My mum lived in Swindon I live in Buckinghamshire she had a fall earlier in the year so upon leaving hospital in Swindon we were reluctant for mum to go back into her apartment as she was very weak after

a long stay in hospital so my daughter and I made an appointment to look around chartwell manor with the hope to pop mum in there for respite . Literally from the telephone appointment to arrange a viewing up to present date ( September ) everyone from management / carers /maintenance / nurses / cleaners /entertainment team and reception ! We were made to feel special and as if mum
Would be treated well there . Mum left hospital and was quite poorly but the staff all looked after mum so well that her respite turned to permanently living there , a huge move for mum but I've never known mum so content and happy Thankyou to everyone you have given my mum her life back

Reply from Hazel Greenway, Home Manager at Chartwell Manor

Thank you for the feedback, it has been a pleasure to support mum and see her health return, she is such a lovely lady, and we can clearly see the benefits of her social interaction within the home, and how important the new friendships are to her.

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Review of
Kents Hill Care Home
from S R (Son of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

A really friendly team. Highly recommend this care home.
Alan the manager should be proud of his team as I'm sure he is. Mums been here for three weeks and likes it here.
Thanks for looking after mum.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you for the review, I am very proud of the team and the difference they make and very pleased that Mum likes it here.

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Review of
Buckingham House Care Home
from Raymond S (Husband of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Upon arrival always greeted with happy receptionist's and made feel welcome which I find relaxing its gives me pleasure to be greeted in such a nice and professional mannery my wife is in the best care I could ever expect all members of staff should be praised for thier care and individuals attention

great service

Reply from Courtney Harry, Home Manager at Buckingham House Care Home

Thank you for taking the time to leave such a wonderful review of Buckingham House. We are delighted that your experience reflects the high standards we hold ourselves to. I will share your positive feedback with the team.

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Review of
Kents Hill Care Home
from Avril B (Wife of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My husband has only been a resident since last week in August, after a long stay in a different (NHS run) facility.
My husband's mental health has greatly improved. His environment is much more improved, ie, not as clinical. His daily needs and welfare are highly maintained. Very caring and supportive

staff, even though ran off their feet most times. Nothing is to much trouble. The food is very enjoyable, well balanced and certainly not microwaved.
All in all the right decision was made to choose this facility.
Thank you to all the staff, and hidden management team.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

The whole team at Kents Hill work really hard to create a positive experience for everyone, and I am so pleased that this has been a positive experience for you and your husband. Your review will be shared with the team, thank you.

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Review of
Kents Hill Care Home
from Elizabeth T (Son of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

Our father is a new resident to Kents Hill.
The staff on all levels have been absolutely fantastic with him, helping to settle him in ..
He is joining in the activities and is being looked after by wonderful staff.
As a care home I would rate this top of the list..
Staff are always so welcoming.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Your positive review has been shared with the team thank you so much.

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Review of
Kents Hill Care Home
from B D (Son of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Communication has improved in the last month or two. The building is good for the needs of residents, although there is a weak bad smell in the upper levels. The staff seem pleasent enough, though my concern is that more coherent residents may not be able to understand some of the accents of staff.

A suggestion for a volunteer or therapist to visit those not able to leave their rooms / bed. Please continue to improve these areas.

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Review of
Kents Hill Care Home
from K P (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

We have seen a significant improvement in the resources, displays and activities in the "forget me knot" top floor lounge in the past few months. The plant table, laundry and beach areas are attractive. There are far more resources and activities available and being used. There is an increase in staff

engagement with residents. The lounge is now such a stimulating area for residents and guests. Well done. Thank you to the staff and management.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you so much for your review, as a team are continuously looking at ways to enhance the experience of everyone living at Kents Hill and feedback is always welcome.

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Review of
Kents Hill Care Home
from Angela S (Daughter of Resident) published on 13 August 2025 Submitted via Website • Report

Overall Experience

My dad was admitted to Kents Hill at the end of December 2024.
His dementia was becoming worse and he needed round the clock care.
The staff were all very caring, from the lovely ladies on reception who always had time for you and were very compassionate when dad became poorly, to the staff on forget

me not floor were who were always so helpful and caring.
They definitely made the last 6 months of my dad's life as happy as was possible.
Contact with head office not so good, unfortunately. Two emails regarding a refund of care home fees have gone unanswered.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you for the positive review, and I am sorry that there was an issue with the final invoice, we were not aware of this prior to the review, but I thank you for raising this and confirming that the payment has now been received. This experience has been shared with the relevant department so they can review their process.

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Review of
Kents Hill Care Home
from Chris H (Son of Resident) published on 13 August 2025 Submitted via Postal Card • Report

Overall Experience

My mum was in Kents Hill for three months. I can't praise the staff enough for the care they gave to my mum. The room was always clean and had everything she needed. The food was excellent and after a slow start my mum really enjoyed the food.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you for taking the time to write a review which has been shared with the team, we are pleased that Mums experience at Kents Hill was so positive.

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Review of
Chartwell Manor
from Julie W (Niece of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

After asking our Auntie how would she feel moving nearer to us, she was in a place in Eastbourne, it was a yes almost immediately. So had a list of places that would be her forever home to visit, went to Chartwell Manor, and whilst waiting to go in, a lady in front of me said she had looked at probably

8 places, and this one shone above the rest. Met the manager who spent a lot of time showing me around, and room options, immediately knew this place was the one, took Husband, whos reaction was "of course this is where she should be". Our auntie only arrived on 5th July but i was able to go into her lovely room to place a few bits, previously, until we could bring all of her personal stuff. The manager was so helpful with what documents we needed from her care home. and being able to move her in on a Saturday was a godsend. Cant praise the team enough, it really feels like an extended family.

Thank you

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Review of
Kents Hill Care Home
from E P (Wife of Resident) published on 24 July 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been at this care home for over 4 years so I have come to know the staff very well. I feel there is a lighter atmosphere since the new manager arrived. The receptionists are always so kind and welcoming, and everyone - cleaners, laundry people and carers - are so friendly and always happy

to have a little chat. There is a new hospitality lady who always offers me a cold drink which is lovely on a hot day. As my husband is on the nursing floor, I must praise the nurses for their care of him, and they always keep me informed.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

Thank you so much for taking the time to write a review it really is a team effort at Kent's Hill and we really appreciate that you have recognised this and feel supported by the whole team .

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Review of
Kents Hill Care Home
from Martin G (Son of Resident) published on 24 July 2025 Submitted via Website • Report

Overall Experience

Although my Mother only spent 8 days in the care of Kents Hill due to the severity of her condition, she could not have been in any better environment. At all times the nursing staff, care assistants, reception, orderlies & cleaning staff were caring & considerate in every aspect. They all afforded

my Mother respect & compassion & the nursing staff provided myself & my sister with regular updates with regards to Mums condition. Knowing how well Mum was being cared for provided us with huge relief in her final days. Everything about the care home is top class, a wonderful Reception area with lovely staff members. Clean & tidy rooms & passage ways, no odours. Compassionate nursing staff & orderlies. An excellent cup of tea served from the trolley an added bonus! I have no hesitation in fully recommending Kents Hill Care Home for your loved one.
Thank you to all of your staff.

Reply from Alan Haywood, Home Manager at Kents Hill Care Home

To make such an impact in such a short space of time is really special and a reflection of how important it is and how hard the team work to make a difference.Thank you so much for taking the time to share your experience at Kents Hill.

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Review of
Chartwell Manor
from A T (Friend of Resident) published on 23 July 2025 Submitted via Postal Card • Report

Overall Experience

Chartwell Manor is a wonderful home. All the staff are kind, caring and professional. The home is always clean, and nothing is too much trouble. All the staff are very approachable.

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Review of
Chartwell Manor
from Karen B (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

The care and attention to detail provided by the manager and her team is outstanding. I am happy and confident that my mother receives the best possible care by the team at Chartwell. They not only look after mum but go above and beyond looking after the families to. They keep us informed and discuss

the care plan regularly taking into account the needs of the resident as well as the request of the family.

Reply from Anne Pink, Commercial Business Partner at Chartwell Manor

Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care and support for those that live with us. Your kind and encouraging words about your Mum's life at Chartwell will be gratefully received by the Team there.

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Review of
Kents Hill Care Home
from Fiona C (Daughter of Resident) published on 15 July 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for just over a year at Kents Hill Care Home. The staff look after her extremely well and are caring and kind. They not only look after her - they also look after her family. They take great care of her husband/my dad when he comes to visit and are empathetic and kind to me

too. I wouldn't hesitate to recommend this care home for friend's 'loved ones'. I can't pinpoint any particular staff member - they are all lovely. Thank you for looking after Mum so well.

Reply from Laura Nightingale, Commercial Business Partner at Kents Hill Care Home

Thank you so much for your kind words. We're truly touched to hear how well your mum and your whole family has been cared for. It means the world to our team to know they've made a positive difference.

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Review of
Chartwell Manor
from A S (Daughter of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

My mum decided at very short notice to give up her home... We looked at several care homes and Chartwell Manor was by far the best. Warm and welcoming, caring and full of fun. The manager and her staff create a real home for the residents.
Mum is much healthier, she has put on weight and is often too

busy to see me!

Reply from Anne Pink, Commercial Business Partner at Chartwell Manor

Thank you so much for taking the time to write such a lovely review of our home. The Team at Chartwell Manor always strive to provide the best possible care and support for those that live with us. Your kind and encouraging words about your Mum's life at Chartwell will be gratefully received by the Team there.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Buckinghamshire

Maria Mallaband Care Group Ltd Locations in Buckinghamshire (4)

Maria Mallaband Care Group Ltd Reviews in Buckinghamshire (211)

Buckingham House Care Home

Kents Hill Care Home

Kents Hill Care Home

Lace Hill Manor

Chartwell Manor

Kents Hill Care Home

Buckingham House Care Home

Kents Hill Care Home

Kents Hill Care Home

Kents Hill Care Home

Kents Hill Care Home

Kents Hill Care Home

Kents Hill Care Home

Chartwell Manor

Kents Hill Care Home

Kents Hill Care Home

Chartwell Manor

Chartwell Manor

Kents Hill Care Home

Chartwell Manor

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