Maria Mallaband Care Group Ltd in Buckinghamshire | 4 Care Homes

Review of
Kents Hill Care Home
from Haydn A (Grandson of Resident) published on 31 December 2025 Submitted via Website • Report

Overall Experience

During my Nan's time on the dementia floor she was well looked after by the amazing staff. The nurses looked after her very well and were quick to chase up any medical concerns with the doctor. Carers were very good with my Nan, asking us about her life and things that she enjoyed. All staff spent a

good amount of time with her and encouraged her to do the things that she was still capable of doing that she enjoyed. During my Nan's decline, staff were very empathetic and kept close eye on her to make sure she was as comfortable as possible, as well as supporting our family through a difficult time.

Overall, very good trusting staff that looked after my Nan very well

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Review of
Lace Hill Manor
from Kelsey G (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

I sincerely could not be happier with the care provided. My mum is treated with exceptional tenderness, attentiveness and respect. The range of activities provides brilliant stimulation, socialisation, laughter and joy. All in all - more (far more) than I could ever have hoped for at this stage of her

life.

Reply from Shilpa Nair, Home Manager at Lace Hill ManorThank you for taking the time to leave us a review and share your experience that you have had at Lace Hill Manor Care Home, every bit of feedback matters to us. We are so pleased that you and your loved are having a great experience with us at lace Hill.

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Review of
Chartwell Manor
from Matthew M (Son of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

My Mum has been resident in Chartwell Manor for just under two years now. She has Alzheimer's and initially came into home after a series of falls at home and then a two week stay at hospital. When she was at her own home, even though carers would visit, she was progressively getting more depressed

and lonely as the disease progressed. Since joining Chartwell, mum's whole demeanour has changed - she now is a happy soul who enjoys being part of the community. The care, compassion and committed nature of all the staff - from the management, the carers, the housekeeping staff - really is second to none. I feel completely at ease with Mum's care and know that she is in the best place she could be. If there are ever any issues I am always kept informed.

Reply from Hazel Greenway, Home Manager at Chartwell ManorThank you so much for taking the time to write this lovely review. The team here at Chartwell Manor will be delighted to hear your kind words.
It has been a pleasure to see your mum engage with all the activities in the home, especially with Christmas coming, for which she is very excited.

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Review of
Chartwell Manor
from M T (Daughter-in-law of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Enormous care and attention paid to resident to assist her return following a fall.
Attention to detail and keeping us informed about progress and suggestions for further assistance.
Always accessible for answering any questions and updates on progress.

Reply from Hazel Greenway, Home Manager at Chartwell ManorThank you for taking the time to write this review. It is important to the team at Chartwell Manor to support both you and your mum during her time with us, and to ensure her needs are being met both emotionally and physically, especially when her needs changed. The team will be very happy to hear your kind words.

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Review of
Buckingham House Care Home
from G B (Partner of Resident) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

Very good, looked at a lot of Care Homes but when I came to Buckingham House just felt right and very welcoming. Staff are so caring, freindly and nothing is too much trouble. The room was very clean & tidy. Home from Home.
Carers always say Hello!

Reply from Courtney Harry, Home Manager at Buckingham House Care HomeThank you for taking the time to write this lovely review of Buckingham House. The team here work very hard to ensure both residents and families enjoy their time in the home, whilst providing the best possible care. I will be delighted to share your feedback with them.

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Review of
Lace Hill Manor
from Suzanne B (Niece of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

My aunt was cared for at Lace Hill Manor for over a year. The care she received was exceptional. The staff are kind, thoughtful and caring and made sure all of her needs were met and more and that she was comfortable and content. Choosing a care home was a very big decision for us as a family but we

definitely made the right decision with Lace Hill and I would recommend it 100%. A huge thank you to the team for all of their care and compassion. It is genuinely appreciated. We as a family were always assured she was receiving high quality, compassionate care in a beautiful environment.

Reply from Shilpa Nair, Home Manager at Lace Hill ManorThank you for leaving such a kind review, we appreciate your thoughts and will pass this on to the rest of our team, who will be very grateful.

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Review of
Lace Hill Manor
from Jayne M (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful caring staff who are kind to my mum. Cooperative when I need a wheelchair to take mum out. Lovely atmosphere upstairs.
- no weekend receptionist is a big problem - residents tried to reach the button to let herself out today.
- cutlery very dirty/filthy/ unsanitary. Yuck. that has been

for a long time.
- unreliable coffee machine, never any cups/ sugar/ spoons available.

Reply from Shilpa Nair, Home Manager at Lace Hill ManorWe are sorry that you/ your loved one did not receive the highest standard of care. The wellbeing of those living with us is of utmost importance, and we are taking your feedback very seriously.

We are currently investigating the concerns that you have raised. We can also assure that there is a weekend receptionist, and we are hoping that these situations will not arise in the future where you would have to struggle.

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Review of
Kents Hill Care Home
from T H (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report

Overall Experience

I am delighted with the standard of care provided for my mother at Kents Hill Care Home since her arrival in early October 2025. Care homes vary in standards, but clearly the bar here has been set high. Although my 91-year-old mother has quite advanced Alzheimer's, it is clear to me from how quickly

she has settled, that she feels comfortable and safe here - our key concern as family. Staff at all levels are extremely kind, compassionate and in touch with all their residents' needs in their care, and are clearly very professional in their approach. For the first time in a long time, I have seen my mother joyful and joining in with activities willingly. Wonderful.

Reply from Alan Haywood, Home Manager at Kents Hill Care HomeThank you so much for the positive review we are so pleased that your Mother has settled so well.

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Review of
Chartwell Manor
from Susan W (Sister of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

My sister who suffers with Alzheimer's went into Chartwell for 3 weeks respite and wanted to stay . The difference in her is remarkable , she is so happy, she joins in all the activities, which are well planned and stimulate her. She has people to talk to which has improved her communication. All staff

are so caring and cheerful. The place is spotless and there is always a welcoming smile when you go in for a visit. I am so glad we found Chartwell and thank them for putting a smile back on my sister's face and giving us as a family peace of mind

Reply from Hazel Greenway, Home Manager at Chartwell ManorIt has been a delight to get to know your sister and watch her grow in confidence, she attends all the events within the home has started reading and doing crossword and word searches, always happy to try new things and has made some very good friends who love to chat and socialise with each other. Thank you for your beautiful donations of the frame bags they are beautiful and very appreciated.

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Review of
Buckingham House Care Home
from Ann G (Friend of Resident) published on 22 October 2025 Submitted via Postal Card • Report

Overall Experience

When ever I have visited I have been made to feel very welcome. The staff are very friendly and helpful. The care is exceptional. My friend is alway happy and content. She also looks very clean and well dressed. Its one of the best Care Homes I have every visited.

Reply from Courtney Harry, Home Manager at Buckingham House Care HomeThank you for taking the time to leave us a review and share your experience of Buckingham House Care Home. We are so pleased that you and your friend have a great experience with us. I look forward to sharing this lovely review with the team.

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Review of
Kents Hill Care Home
from Susie T (Sister of Resident) published on 20 October 2025 Submitted via Postal Card • Report

Overall Experience

Kents Hill Care Home in Milton Keynes is an oasis of warmth, comfort and kindness. Residents are treated with the utmost of care and professionalism. Visitors and family are kept well informed and always greeted with charm and warmth, hospitality and genuine kindness. The care home is beautifully clean,

and sensitively decorated - like a proper 'home'. There is an atmosphere of peace and tranquillity throughout the building, with staff always welcoming and smiling. My brother is so fortunate to be a resident, and I am so grateful to all who work here. Thank you!

Reply from Alan Haywood, Home Manager at Kents Hill Care HomeWe pride ourselves on being a home from home, and people feel that warmth and kindness. Thank you for sharing. This is how you felt. I have shared your review with the whole team.

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Review of
Kents Hill Care Home
from J R (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Kents Hill Care Home and I can't speak highly enough of the care she received. From the moment you walk in, you're greeted with warmth and compassion. The receptionist always had a kind word and a smile, which made a huge difference to our visits. The entire team, from housekeeping

to the care staff and nurses, was exceptional. They didn't just provide medical and physical support, they treated my mother with dignity, respect, and genuine affection. Their empathy and support were a comfort to both my mother and our family. They took the time to listen, to understand her needs and make her feel at home. The level of family support was also truly excellent. They kept us informed, involved us in decisions, and offered a should to lean on during a difficult time. Knowing she was in such capable and caring hands gave us peace of mind. I am forever grateful to the staff at Kents Hill Care Home for the wonderful care they gave my late mother. They are a credit to their profession.

Reply from Alan Haywood, Home Manager at Kents Hill Care HomeThank you so much for your review, it really highlights what good holistic care should look and feel like, and we are so pleased that this was the experience you had at Kents Hill.

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Review of
Lace Hill Manor
from D S (Resident) assisted by family/friend published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Warm welcome, all staff are kind, professional and friendly. The residence is very clean.

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Review of
Chartwell Manor
from Teri M (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

Hi I just wanted to write to comment with regards to my mum's care at chartwell manor in Aylesbury . My mum lived in Swindon I live in Buckinghamshire she had a fall earlier in the year so upon leaving hospital in Swindon we were reluctant for mum to go back into her apartment as she was very weak after

a long stay in hospital so my daughter and I made an appointment to look around chartwell manor with the hope to pop mum in there for respite . Literally from the telephone appointment to arrange a viewing up to present date ( September ) everyone from management / carers /maintenance / nurses / cleaners /entertainment team and reception ! We were made to feel special and as if mum
Would be treated well there . Mum left hospital and was quite poorly but the staff all looked after mum so well that her respite turned to permanently living there , a huge move for mum but I've never known mum so content and happy Thankyou to everyone you have given my mum her life back

Reply from Hazel Greenway, Home Manager at Chartwell ManorThank you for the feedback, it has been a pleasure to support mum and see her health return, she is such a lovely lady, and we can clearly see the benefits of her social interaction within the home, and how important the new friendships are to her.

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Review of
Kents Hill Care Home
from S R (Son of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

A really friendly team. Highly recommend this care home.
Alan the manager should be proud of his team as I'm sure he is. Mums been here for three weeks and likes it here.
Thanks for looking after mum.

Reply from Alan Haywood, Home Manager at Kents Hill Care HomeThank you for the review, I am very proud of the team and the difference they make and very pleased that Mum likes it here.

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Review of
Buckingham House Care Home
from Raymond S (Husband of Resident) published on 7 October 2025 Submitted via Postal Card • Report

Overall Experience

Upon arrival always greeted with happy receptionist's and made feel welcome which I find relaxing its gives me pleasure to be greeted in such a nice and professional mannery my wife is in the best care I could ever expect all members of staff should be praised for thier care and individuals attention

great service

Reply from Courtney Harry, Home Manager at Buckingham House Care HomeThank you for taking the time to leave such a wonderful review of Buckingham House. We are delighted that your experience reflects the high standards we hold ourselves to. I will share your positive feedback with the team.

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Review of
Kents Hill Care Home
from Avril B (Wife of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My husband has only been a resident since last week in August, after a long stay in a different (NHS run) facility.
My husband's mental health has greatly improved. His environment is much more improved, ie, not as clinical. His daily needs and welfare are highly maintained. Very caring and supportive

staff, even though ran off their feet most times. Nothing is to much trouble. The food is very enjoyable, well balanced and certainly not microwaved.
All in all the right decision was made to choose this facility.
Thank you to all the staff, and hidden management team.

Reply from Alan Haywood, Home Manager at Kents Hill Care HomeThe whole team at Kents Hill work really hard to create a positive experience for everyone, and I am so pleased that this has been a positive experience for you and your husband. Your review will be shared with the team, thank you.

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Review of
Kents Hill Care Home
from Elizabeth T (Son of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

Our father is a new resident to Kents Hill.
The staff on all levels have been absolutely fantastic with him, helping to settle him in ..
He is joining in the activities and is being looked after by wonderful staff.
As a care home I would rate this top of the list..
Staff are always so welcoming.

Reply from Alan Haywood, Home Manager at Kents Hill Care HomeYour positive review has been shared with the team thank you so much.

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Review of
Kents Hill Care Home
from B D (Son of Resident) published on 25 September 2025 Submitted via Website • Report

Overall Experience

Communication has improved in the last month or two. The building is good for the needs of residents, although there is a weak bad smell in the upper levels. The staff seem pleasent enough, though my concern is that more coherent residents may not be able to understand some of the accents of staff.

A suggestion for a volunteer or therapist to visit those not able to leave their rooms / bed. Please continue to improve these areas.

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Review of
Kents Hill Care Home
from K P (Son of Resident) published on 20 August 2025 Submitted via Postal Card • Report

Overall Experience

We have seen a significant improvement in the resources, displays and activities in the "forget me knot" top floor lounge in the past few months. The plant table, laundry and beach areas are attractive. There are far more resources and activities available and being used. There is an increase in staff

engagement with residents. The lounge is now such a stimulating area for residents and guests. Well done. Thank you to the staff and management.

Reply from Alan Haywood, Home Manager at Kents Hill Care HomeThank you so much for your review, as a team are continuously looking at ways to enhance the experience of everyone living at Kents Hill and feedback is always welcome.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Buckinghamshire

Maria Mallaband Care Group Ltd Locations in Buckinghamshire (4)

Maria Mallaband Care Group Ltd Reviews in Buckinghamshire (220)

Kents Hill Care Home

Lace Hill Manor

Chartwell Manor

Chartwell Manor

Buckingham House Care Home

Lace Hill Manor

Lace Hill Manor

Kents Hill Care Home

Chartwell Manor

Buckingham House Care Home

Kents Hill Care Home

Kents Hill Care Home

Lace Hill Manor

Chartwell Manor

Kents Hill Care Home

Buckingham House Care Home

Kents Hill Care Home

Kents Hill Care Home

Kents Hill Care Home

Kents Hill Care Home

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