Maria Mallaband Care Group Ltd in Buckinghamshire | 4 Care Homes

Review of
Chartwell Manor
from Kate J (Granddaughter of Resident) published on 17 February 2026 Submitted via Website • Report

Overall Experience

Chartwell Manor has done a phenomenal job of taking care of not only my only my grandmother, but the wider family members. From the moment we stepped into Chartwell Manor, the warm friendly staff have guided and supported us through the journey from hospital stay to admission and beyond.
My grandmother

is well cared for, engaged and has improved in both health and well being since moving in. The residence is warm, well maintained and purpose built for the needs of the people it serves. The meals are excellent, offer a varied choice and staff are on hand to take care of dietary needs as they change. The rooms are well appointed and kept spotlessly clean.
The residents are kept stimulated by a wide variety of activities, games, meals all season and holiday appropriate. Visiting is as much for my mother as it is for my 7 year old. I enjoy my visits very much and can see the benefits to my grandmother. Thank you Chartwell Manor!

Reply from Hazel Greenway, Home Manager at Chartwell ManorThank you so much for your lovely review of Chartwell Manor. It will mean a great deal to the colleagues who work there, as they take immense pride in providing the very best care. It has been a pleasure to welcome your grandma and your family into the home.

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Review of
Buckingham House Care Home
from Carole A (Friend of Resident) published on 13 February 2026 Submitted via Postal Card • Report

Overall Experience

From the moment I walk through the entrance to the building, I'm greeted by the friendly, helpful and well presented receptionist. I have visited a particular resident many and always feel she is in 'good hands' by the staff I have met and often charred to (asking questions) never feeling 'fobbed off'

... clean, professional, friendly environment, staff seem to take pride in their work.

Reply from Courtney Harry, Home Manager at Buckingham House Care HomeThank you for taking the time to write such a lovely review of our home. We are honoured to care for your friend and are so pleased that you are having a great experience with us. The team, and Sue in particular, will be delighted to hear your kind and encouraging words.

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Review of
Buckingham House Care Home
from L M (Daughter-in-law of Resident) published on 13 February 2026 Submitted via Postal Card • Report

Overall Experience

Lovely people who care about the older generation. The care and kindness they show to residents and family members makes you feel very welcome and cannot do enough for you. Would recommend this care home to friends and family.

Reply from Courtney Harry, Home Manager at Buckingham House Care HomeThank you so much for taking the time to write such a lovely review of our home and team. At Buckingham House we always strive to provide the best possible care and support for those that live with us. Your kind words will be gratefully received by the Team.

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Review of
Chartwell Manor
from Paul B (Son of Resident) published on 9 February 2026 Submitted via Website • Report

Overall Experience

My mother had a rather serious accident and after 3 weeks in hospital was discharged to Chartwell Manor. On the day of arrival, delays in the discharge process meant we didn't arrive at Chartwell until late afternoon; the staff had all waited to meet mum even though their day had officially finished.

This caring approach has been evident in everything we have experienced with the staff and management at Chartwell Manor, it's been so comforting for both mum and us. Every member of the team have been so supportive, particularly at time when mum has been confused and tearful as a result of her dementia symptoms.
All the family visits are met with a smile from the reception staff and Hazel, Gemma and Tracy could not have managed mum's transition more effectively. We are so grateful for all their efforts and the time spent helping mom recover from her accident. Mum is in a kind, supportive and comfortable environment at Chartwell and we can't thank them all enough.

Reply from Hazel Greenway, Home Manager at Chartwell ManorThank you for taking the time to write this kind review of Chartwell Manor.
Your Mum has brought a breath of fresh air into the home, with her sense of humour and kindness, always ensuring her makeup and hair is perfect along with the right outfit, and she loves 'shopping' in our vintage boutique admiring the clothes and jewellery.

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Review of
Chartwell Manor
from E C (Daughter of Resident) published on 9 February 2026 Submitted via Website • Report

Overall Experience

My step-dad moved into Chartwell Manor in May 2025. We chose it due to the excellent facilities, social engagement team and the staff. We weren't disappointed. From the outset they made dad very comfortable and welcome. His room was decorated with his pictures and the staff did everything possible to

make him feel 'at home'. It was a big adjustment for him and unfortunately, he didn't always make the best of all the opportunities but even in this, the staff were encouraging and understanding. The nursing team was great too, always willing to answer questions and ring me with up to date info.
Even when dad began to get frail and confused, the staff were always on hand to help and kept us fully informed. My only negative is that the local doctors surgery were very slow to communicate and slow to offer solutions to his problems. They could do with improving their lines of communication with the carehome in my opinion.

Reply from Hazel Greenway, Home Manager at Chartwell ManorThank you for taking the time to write this lovely review of Chartwell Manor.
It was a big decision for your stepdad to move into the home, but it was lovely to see him build new friendships while maintaining his links from home. His love of photography was evident with his amazing pictures in his bedroom, which all told a story about his life and past which we enjoyed sharing.

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Review of
Chartwell Manor
from Susan J (Daughter of Resident) published on 9 February 2026 Submitted via Website • Report

Overall Experience

From the initial enquiry by telephone, and then a visit to Chartwell Manor, we were confident that this is a first-class care facility.
After two months, we have found Chartwell Manor to be a well-managed care home with a team of caring, friendly yet professional staff at every level.
It is a welcoming,

bright, modern building, well-furnished, warm, and spotlessly clean. The layout allows residents their privacy, while providing communal areas, including the dining room, lounge and bistro, for residents to socialise. Meals provide delicious, nutritious choices to suit all tastes.
An extensive, varying range of activities are on offer for the residents throughout the week. As well as this there are visiting professionals, they include a physiotherapist, a chiropodist and a hairdresser.
There are no unreasonable restrictions on visiting which contributes to the welcoming family-feel of this care home.
My mother is very happy here and we are delighted that she is so well cared for.

Reply from Hazel Greenway, Home Manager at Chartwell ManorThank you for taking the time to write such a lovely review of Chartwell Manor.
It has been an absolute delight to welcome your mum to Chartwell, and see her engage with the staff team and residents, whilst sharing her interesting and amazing life. She has taught us how to make her special coffee, and expressed her wish to learn a new language - even though I thought speaking nine others would be enough!

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Review of
Lace Hill Manor
from Chris T (Son-in-law of Resident) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

This care home really looks after its residents!
All the staff are friendly and appear happy in their work.
The residents have an entertainment team who are there 7 days a week to provide activities which are supported well by the residents.
There are plenty of lounge areas to sit and guests are

made to feel very welcome.
The home really treats its residents well and a lot better than many care homes.

Reply from Shilpa Nair, Home Manger at Lace Hill ManorThank you so much for taking the time to share such a positive review. We're delighted to hear that you find our team friendly and happy in their work, their dedication and enthusiasm are a big part of what makes our home so special.

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Review of
Lace Hill Manor
from Marilyn S (Daughter of Resident) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

On the passing of my mother I could not fault the staff from the phone call in the morning telling me my mother was unwell to seeing my husband and myself of the premises at the end. On returning to empty my mothers room all the staff offered there condolences and just very kind.

Reply from Shilpa Nair, Marketing Manager at Lace Hill ManorThank you so much for taking the time to leave such a thoughtful review. We are truly sorry for the loss of your mother, and it means a great deal to us to know that you felt supported and cared for during such a difficult time. Our team will greatly appreciate your kind words.

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Review of
Buckingham House Care Home
from H G (Niece of Resident) published on 29 January 2026 Submitted via Postal Card • Report

Overall Experience

I found the care home (Buckingham House) to be warm and very friendly, it has a really comfortable atmosphere. My aunty's room is really nice and cosy and she says she likes it. The staff are kind and caring, the facilities sound good, my aunty has had her hair and nails done since she's been there,

which is great.
If I ever needed to be in a care home, I wouldn't mind it being Buckingham House.

Reply from Courtney Harry, Home Manager at Buckingham House Care HomeThank you so much for sharing such a lovely review of Buckingham House Care Home. We are honoured to care for your Auntie and are so pleased that you are having a great experience with us. I look forward to sharing your feedback with the team.

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Review of
Kents Hill Care Home
from Denise A (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report

Overall Experience

I have nothing but admiration for all the staff that work at kents hill.
Wonderful place, & so much diginity for the residents that live their too.
I cannot fault this care home, espically the dimentia unit where my mother had stayed until she sadly passed away.
Care, empathy & most of all dignity.
Thankyou

all
Denise

Reply from Anne Pink, Commercial Business Partner at Kents Hill Care HomeThank you for taking the time to write this lovely review of Kents Hill, especially at such a difficult time for your family. The team work hard to ensure the people that live with us are supported with care and dignity, and that their loved ones feel welcome and informed. They will be delighted to hear your kind words.

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Review of
Lace Hill Manor
from Cathy W (Friend of Resident) published on 28 January 2026 Submitted via Postal Card • Report

Overall Experience

Lace Hill is fantastic the staff are very professinal and friendly, everywhere is clean, my friend said the food is lovely and she is very well looked after.

Reply from Shilpa Nair, Home Manager at Lace Hill ManorThank you for taking the time to write this lovely review of Lace Hill Manor. The team work very hard to make sure the people that live with us feel comfortable and supported with their care needs. They will be delighted to hear yoru kind words.

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Review of
Buckingham House Care Home
from A M (Daughter-in-law of Resident) published on 14 January 2026 Submitted via Postal Card • Report

Overall Experience

We are so grateful for the amazing care and support shown by all the staff - they are so respectful and engaged with all the residents. A huge thank you.

Reply from Courtney Harry, Home Manager at Buckingham House Care HomeThank you so much for taking the time to write such a lovely review of our home and team. At Buckingham House we always strive to provide the best possible care and support for those that live with us. Your kind and encouraging words will be gratefully received by the Team.

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Review of
Buckingham House Care Home
from Joanna G (Daughter of Resident) published on 6 January 2026 Submitted via Postal Card • Report

Overall Experience

I am very pleased with Buckingham House. The staff and carers are all very lovely and welcoming, and I feel my mum is very well looked after. I would highly recommend this care home.

Reply from Courtney Harry, Home Manager at Buckingham House Care HomeThank you for taking the time to leave a lovely review of Buckingham House. It is always such a pleasure to see you here.
We pride ourselves on the standard of care and services that we offer at Buckingham House and Maria Mallaband, and I look forward to sharing your feedback with the team.

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Review of
Kents Hill Care Home
from Haydn A (Grandson of Resident) published on 31 December 2025 Submitted via Website • Report

Overall Experience

During my Nan's time on the dementia floor she was well looked after by the amazing staff. The nurses looked after her very well and were quick to chase up any medical concerns with the doctor. Carers were very good with my Nan, asking us about her life and things that she enjoyed. All staff spent a

good amount of time with her and encouraged her to do the things that she was still capable of doing that she enjoyed. During my Nan's decline, staff were very empathetic and kept close eye on her to make sure she was as comfortable as possible, as well as supporting our family through a difficult time.

Overall, very good trusting staff that looked after my Nan very well

Reply from Alan Haywood, Home Manager at Kents Hill Care HomeThank you so much for your review it is important for the team at Kents Hill to do their best to support the resident and the family, and they will be very proud that this was the positive experience you had.

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Review of
Lace Hill Manor
from Kelsey G (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

I sincerely could not be happier with the care provided. My mum is treated with exceptional tenderness, attentiveness and respect. The range of activities provides brilliant stimulation, socialisation, laughter and joy. All in all - more (far more) than I could ever have hoped for at this stage of her

life.

Reply from Shilpa Nair, Home Manager at Lace Hill ManorThank you for taking the time to leave us a review and share your experience that you have had at Lace Hill Manor Care Home, every bit of feedback matters to us. We are so pleased that you and your loved are having a great experience with us at lace Hill.

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Review of
Chartwell Manor
from Matthew M (Son of Resident) published on 17 December 2025 Submitted via Website • Report

Overall Experience

My Mum has been resident in Chartwell Manor for just under two years now. She has Alzheimer's and initially came into home after a series of falls at home and then a two week stay at hospital. When she was at her own home, even though carers would visit, she was progressively getting more depressed

and lonely as the disease progressed. Since joining Chartwell, mum's whole demeanour has changed - she now is a happy soul who enjoys being part of the community. The care, compassion and committed nature of all the staff - from the management, the carers, the housekeeping staff - really is second to none. I feel completely at ease with Mum's care and know that she is in the best place she could be. If there are ever any issues I am always kept informed.

Reply from Hazel Greenway, Home Manager at Chartwell ManorThank you so much for taking the time to write this lovely review. The team here at Chartwell Manor will be delighted to hear your kind words.
It has been a pleasure to see your mum engage with all the activities in the home, especially with Christmas coming, for which she is very excited.

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Review of
Chartwell Manor
from M T (Daughter-in-law of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

Enormous care and attention paid to resident to assist her return following a fall.
Attention to detail and keeping us informed about progress and suggestions for further assistance.
Always accessible for answering any questions and updates on progress.

Reply from Hazel Greenway, Home Manager at Chartwell ManorThank you for taking the time to write this review. It is important to the team at Chartwell Manor to support both you and your mum during her time with us, and to ensure her needs are being met both emotionally and physically, especially when her needs changed. The team will be very happy to hear your kind words.

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Review of
Buckingham House Care Home
from G B (Partner of Resident) published on 8 December 2025 Submitted via Postal Card • Report

Overall Experience

Very good, looked at a lot of Care Homes but when I came to Buckingham House just felt right and very welcoming. Staff are so caring, freindly and nothing is too much trouble. The room was very clean & tidy. Home from Home.
Carers always say Hello!

Reply from Courtney Harry, Home Manager at Buckingham House Care HomeThank you for taking the time to write this lovely review of Buckingham House. The team here work very hard to ensure both residents and families enjoy their time in the home, whilst providing the best possible care. I will be delighted to share your feedback with them.

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Review of
Lace Hill Manor
from Suzanne B (Niece of Resident) published on 24 November 2025 Submitted via Website • Report

Overall Experience

My aunt was cared for at Lace Hill Manor for over a year. The care she received was exceptional. The staff are kind, thoughtful and caring and made sure all of her needs were met and more and that she was comfortable and content. Choosing a care home was a very big decision for us as a family but we

definitely made the right decision with Lace Hill and I would recommend it 100%. A huge thank you to the team for all of their care and compassion. It is genuinely appreciated. We as a family were always assured she was receiving high quality, compassionate care in a beautiful environment.

Reply from Shilpa Nair, Home Manager at Lace Hill ManorThank you for leaving such a kind review, we appreciate your thoughts and will pass this on to the rest of our team, who will be very grateful.

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Review of
Lace Hill Manor
from Jayne M (Daughter of Resident) published on 19 November 2025 Submitted via Postal Card • Report

Overall Experience

Wonderful caring staff who are kind to my mum. Cooperative when I need a wheelchair to take mum out. Lovely atmosphere upstairs.
- no weekend receptionist is a big problem - residents tried to reach the button to let herself out today.
- cutlery very dirty/filthy/ unsanitary. Yuck. that has been

for a long time.
- unreliable coffee machine, never any cups/ sugar/ spoons available.

Reply from Shilpa Nair, Home Manager at Lace Hill ManorWe are sorry that you/ your loved one did not receive the highest standard of care. The wellbeing of those living with us is of utmost importance, and we are taking your feedback very seriously.

We are currently investigating the concerns that you have raised. We can also assure that there is a weekend receptionist, and we are hoping that these situations will not arise in the future where you would have to struggle.

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Care Homes Owned by Maria Mallaband Care Group Ltd in Buckinghamshire

Maria Mallaband Care Group Ltd Locations in Buckinghamshire (4)

Maria Mallaband Care Group Ltd Reviews in Buckinghamshire (233)

Chartwell Manor

Buckingham House Care Home

Buckingham House Care Home

Chartwell Manor

Chartwell Manor

Chartwell Manor

Lace Hill Manor

Lace Hill Manor

Buckingham House Care Home

Kents Hill Care Home

Lace Hill Manor

Buckingham House Care Home

Buckingham House Care Home

Kents Hill Care Home

Lace Hill Manor

Chartwell Manor

Chartwell Manor

Buckingham House Care Home

Lace Hill Manor

Lace Hill Manor

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