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Care Homes Owned by New Care

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9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by New Care
New Care operates expertly designed care homes where the attention to detail is second to none. Stylish yet comfortable, the homes' high level of care is what makes them a wonderful experience for all residents.

Each member of staff, from front of house to catering, provide world-class hospitality. New Care is passionate about delivering excellent care, which permeates each care home in their name.

Residents enjoy a friendly community, filled with kindness and compassion and where they receive respectful and dignified care.

New Care Locations (15)

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15 Care Homes owned by New Care
Grosvenor Manor Care Centre

Hatchmere Drive, Great Boughton, Chester CH3 5SE 

10 176 reviews
"Grosvenor Manor is absolutely wonderful. My husband is a resident and on 1st of July that was my 80th birthday, they made it so special for…"   Read all 176 reviews
Location Type Care Home

Welcome to Grosvenor Manor; a lovely and luxurious care home located in the historic city of Chester. Grosvenor Manor is a purpose-built 81 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides… Read more about Grosvenor Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 81 Rooms
  • from £1,900 / week
Wilmslow Manor Care Centre

51 Handforth Road, Wilmslow SK9 2LX 

10 79 reviews
"The staff are absolutely brilliant - nothing is too much trouble. Their attitude, help and general approach enormously helped mum settle…"   Read all 79 reviews
Location Type Care Home

Wilmslow Manor is a modern care home located in Wilmslow, Cheshire. The home offers residential, nursing and dementia care. Every member of the team undergoes rigorous training to ensure they understand the needs of residents and how they can continuously… Read more about Wilmslow Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 66 Rooms
  • from £1,650 / week
The Hamptons Care Centre

Main Drive, off Heyhouses Lane, Lytham St Annes FY8 3FF 

9.9 87 reviews
"My dad had a very comfortable 16 month stay at The Hamptons. When he came (March 2024) he didn't know what to expect but the staff made him…"   Read all 87 reviews
Location Type Care Home

The Hamptons is a purpose-built care facility that has been designed to meet all current CQC requirements and provides the highest standards of safety, comfort and care.… Read more about The Hamptons Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 76 Rooms
  • from £1,375 / week
Cheadle Manor Care Centre

177 Stockport Road, Cheadle SK8 2DP 

9.9 56 reviews
"My mother moved into Cheadle Manor for end of life care, I can not praise the staff enough. Nothing was to much trouble and the respect and…"   Read all 56 reviews
Location Type Care Home

Welcome to Cheadle Manor a stylish care home located close to Cheadle Village. Cheadle Manor is a purpose-built 68 bedded home designed and built to meet all current CQC requirements and provides the highest standard of safety, comfort and care. The… Read more about Cheadle Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 68 Rooms
  • from £1,700 / week
Guiseley Manor Care Centre

Otley Road, Guiseley, Leeds LS20 8FE 

9.9 19 reviews
"The care my husband received at Guiseley Manor was excellent from the cleaners to management was first class. I would recommend Guiseley…"   Read all 19 reviews
Location Type Care Home

Guiseley Manor Care Centre is a brand new care home conveniently located in Leeds. Carefully designed to offer high quality living and support in line with CQC requirements, the home offers a tranquil space for residents. Each of the 72 bedrooms… Read more about Guiseley Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 72 Rooms
  • from £1,350 / week
The Grand Care Centre

Greythorn Drive, West Bridgford, Nottingham NG2 7GG 

9.9 93 reviews
"My mum was resident at The Grand for two and half years,the care she received was consistently excellent,the atmosphere was friendly and…"   Read all 93 reviews
Location Type Care Home

The Grand is a purpose-built, ‘new generation’ care facility which offers home-from-home care for up to 82 people in the leafy suburbs of West Bridgford in Nottingham. The four floor home is expertly designed to provide the highest standards of safety,… Read more about The Grand Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 82 Rooms
  • from £1,000 / week
Grappenhall Manor Care Centre

Stockport Road, Grappenhall, Warrington WA4 2WA 

9.9 45 reviews
"Having someone you love very much go into a care home is such an upsetting and stressful time. But from the day my mum went into…"   Read all 45 reviews
Location Type Care Home

Grappenhall Manor Care Centre is a brand new setting offering high quality care and support within a spacious and comfortable environment. With 70 bedrooms inside the home, each with en suite facilities, as well as carefully designed communal areas… Read more about Grappenhall Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 70 Rooms
  • from £1,600 / week
Formby Manor Care Centre

67 Liverpool Road, Formby, Liverpool L37 6BU 

9.8 65 reviews
"Just a wonderful Care Home full of caring, kind staff led by a Great management with wonderful nurses, carers and hospitality. My uncle is…"   Read all 65 reviews
Location Type Care Home

Welcome to Formby Manor; a lovely and luxurious care home located in the coastal town of Formby. Formby Manor is a purpose-built 76 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides… Read more about Formby Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 76 Rooms
  • from £1,475 / week
Egerton Manor Care Centre

Blackburn Road, Egerton, Bolton BL7 9PL 

9.8 21 reviews
"My mum could not be better cared for. The staff here are amazing. The rooms are beautiful. The food delicious. My mum has so improved in…"   Read all 21 reviews
Location Type Care Home

Egerton Manor Care Centre in Bolton, has 64 en-suite bedrooms. Trained staff provide residential and respite care, as well as nursing and dementia care. There is also a wide variety of dishes available in the dining rooms for all dietary requirements.… Read more about Egerton Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 64 Rooms
  • from £1,550 / week
Ashlands Manor Care Centre

2 Ashlands, Sale M33 5PD 

9.8 84 reviews
"Every day, Ashlands Manor goes above and beyond for every resident. On a wish tree, I mentioned that mum loved horses and dogs. Shortly…"   Read all 84 reviews
Location Type Care Home

Welcome to Ashlands Manor; a lovely and luxurious care home located in the charming village of Ashton-on-Mersey in Sale, South Manchester. Ashlands Manor is a purpose-built 57 bed ‘new generation’ care facility that has been expertly designed to… Read more about Ashlands Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 57 Rooms
  • from £1,600 / week
Adel Manor Care Centre

Manor Gardens, Otley Road, Leeds LS16 7FP 

9.8 43 reviews
"Mum originally moved to Adel Manor for respite care after a difficult stay in hospital. Right from the start she was made to feel welcome…"   Read all 43 reviews
Location Type Care Home

Welcome to Adel Manor care home, located in the rural Adel, 5 miles from the city centre of Leeds. Adel Manor has 74 modern bedrooms fitted with en suite wet rooms and has been designed to follow all current CQC requirements. They are proud to provide… Read more about Adel Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 74 Rooms
  • from £1,450 / week
Bridgewater Manor Care Centre

301 Walkden Road, Worsley, Manchester M28 2RZ 

9.7 37 reviews
"Mum was only resident at Bridgewater Manor for a couple of months before she sadly passed away. In that short time the care she got was…"   Read all 37 reviews
Location Type Care Home

Bridgewater Manor is a modern care home located in Worsley, Manchester. The home offers residential, nursing and dementia care. Every member of the team undergoes rigorous training to ensure they understand the needs of residents and how they can… Read more about Bridgewater Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 71 Rooms
  • from £1,450 / week
Statham Manor Care Centre

90 Statham Avenue, Lymm WA13 9NL 

9.7 34 reviews
"My dad transferred to Statham Manor following 3 weeks in hospital. He had been very poorly and required additional care, rehab and physio…"   Read all 34 reviews
Location Type Care Home

Statham Manor is a modern care home located in Lymm, Warrington. The home offers residential, nursing and dementia care. Every member of the team undergoes rigorous training to ensure they understand the needs of residents and how they can continuously… Read more about Statham Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 66 Rooms
  • from £1,600 / week
Bramhall Manor Care Centre

Hardy Drive, Bramhall, Stockport SK7 2BW 

9.7 89 reviews
"Staff went above and beyond. Lovely, friendly helpful people. Beautiful surroundings and very comfortable and entertaining.…"   Read all 89 reviews
Location Type Care Home

Welcome to Bramhall Manor, a stylish and luxurious home located in the friendly village of Bramhall. Bramhall Manor is a purpose-built 71 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides… Read more about Bramhall Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 71 Rooms
  • from £1,700 / week
Ruddington Manor Care Centre

Ruddington Gardens, Ruddington, Nottingham NG11 7HL 

9.6 75 reviews
"The staff at Ruddington Manor are very kind and welcoming whenever I visit and speak to my mum, who has a number of medical issues,…"   Read all 75 reviews
Location Type Care Home

Welcome to Ruddington Manor; a lovely and luxurious care home located in the village of Wilford. Ruddington Manor is a purpose-built 66 bed ‘new generation’ care facility that has been expertly designed to meet all current CQC requirements and provides… Read more about Ruddington Manor Care Centre

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • 66 Rooms
  • from £1,250 / week

New Care Reviews (1003)

9.8

New Care has a Group Review Score of 9.8 (9.825) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to New Care must have a Review Score.

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Review of

Cheadle Manor Care Centre

from L C (Daughter of Resident) published on 26 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Cheadle Manor for end of life care, I can not praise the staff enough. Nothing was to much trouble and the respect and dignity everyone gave to my mother was outstanding and professional right to the end. The support given to the family was caring and compassionate. Wouldn't hesitate
to recommend Cheadle Manor. Five stars all the way! Keep smiling and doing what you all do, love and care for each resident as if they were your own. Thank you.
Reply from Helen Hartley, Home Manager at Cheadle Manor Care Centre

Thank you for such heartfelt and kind feedback. Your mum was a wonderful lady and we were privileged to care for her during the last phase of her life. On behalf of Cheadle Manor I would like to wish you and your family all the very best for the future.

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Review of

Egerton Manor Care Centre

from K J (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My dad is very settled here and well cared for. As a relative, I always feel welcome when visiting and nothing is too much trouble.
My only slight criticism is that recently, I've struggled to get through on the telephone+ get an update on how my dad is doing. Living in Derbyshire, it's important
to be able to get these updates. Appreciate that many times in the day staff are busy with residents.
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Review of

Egerton Manor Care Centre

from Stuart G (Son of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum could not be better cared for. The staff here are amazing. The rooms are beautiful. The food delicious. My mum has so improved in herself - being more positive, laughing, dementia receding. Mum loves the company of both staff and other guests. The entertainment is excellent, day trips out. Great
outdoors. Everything 100%. Thank you you have helped take away a lot of stress and worries.
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Review of

Bramhall Manor Care Centre

from Liz L (Respite Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff went above and beyond. Lovely, friendly helpful people. Beautiful surroundings and very comfortable and entertaining.
Reply from Rowena Bolton, Manager at Bramhall Manor Care Centre

Thank you so much for your lovely review, I pleased you had a positive experience and Bramhall Manor and I will pass on your feedback to all the staff who looked after you.

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Review of

Statham Manor Care Centre

from S T (Daughter of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad transferred to Statham Manor following 3 weeks in hospital. He had been very poorly and required additional care, rehab and physio to enable him to be well enough to return home. The care provided at Statham Manor has been exceptional 5* and we couldn't thank all of the staff and carers for looking
after my dad brilliantly.
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Review of

Ruddington Manor Care Centre

from Mark C (Son of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Ruddington Manor are very kind and welcoming whenever I visit and speak to my mum, who has a number of medical issues, including a hearing impairment, very patiently and kindly. They are encouraging her to take part in all the social activities, which are varied and numerous. The building
is new, organised and very clean, as are all the rooms I've been in. The facilities are excellent, as is the menu. I'm happy knowing Mum is well cared for.
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Review of

Egerton Manor Care Centre

from Sue M (Daughter of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is very welcoming and the staff are professional and take very good care of my mum. They know her well.
The recent changes in management are very well received and I feel confident that the home will be in safe hands and the residents will continue to experience high quality care.
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Review of

Ruddington Manor Care Centre

from R D (Friend of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel it's a nice home, staff is polite when I come to see my friend.
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Review of

Ruddington Manor Care Centre

from Trevor S (Son of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff is excellent.
As I live in Canada it is very reassuring that my mother is being well cared for.
The home is very nice and clean.
I know my mother is a bit of a character,but she seems to know all of the staff names and she loves each and everyone of them.
Thank you so much
from myself and my daughter for all your beautiful work.
Regards to each and everyone of you.
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Review of

Ruddington Manor Care Centre

from K H (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This nursing home is truly exceptional!
The care shown towards my father and family has been nothing but outstanding.
I feel my father is safe and well cared for. All members of staff are very kind and caring.
Genuinely have not found any room for improvement.
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Review of

Ruddington Manor Care Centre

from A H (Son-in-law of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am truly grateful for the care support been shown to my father in law. He himself says daily how happy he is there and how friendly the staff are. He particularly likes the food!
Whenever we have a query or request this is dealt with immediately.
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Review of

Adel Manor Care Centre

from Amanda A (Daughter of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum originally moved to Adel Manor for respite care after a difficult stay in hospital. Right from the start she was made to feel welcome and included in the Adel Manor community. She immediately felt safe and well looked after by the whole team. After a few weeks, she made the decision to make Adel
Manor her permanent home.
As a family who live 200 miles away, we know that Mum is receiving excellent care; any medical issues are quickly discussed with the local GP and swift action is taken. Mum has all her favourite paintings from home in her room and a lovely view of the garden.
We enjoy our visits to Adel Manor and always receive a warm welcome from staff who are kind and thoughtful.
I would have no hesitation in recommending Adel Manor.
Reply from Marsha Tuffin, Home Manager at Adel Manor Care Centre

Thank you for sending this lovely review, I will share your positive comments with the whole Team! thank you again

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Review of

The Hamptons Care Centre

from Ritchie W (Son of Resident) published on 29 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had a very comfortable 16 month stay at The Hamptons. When he came (March 2024) he didn't know what to expect but the staff made him feel valued & "at home" from day one. That was helped by the facilities - from the very well appointed rooms to the bright and welcoming communal areas and the
spacious dining area. My dad very much enjoyed the company and companionship with other residents when taking meals. We recently decided to move him to a new care home to be closer to me - but time will tell if the new home's staff will be quite as caring, efficient and diligent as they were at the Hamptons. This is a nice forum in which to say "thanks so much" to the staff and management at the Hamptons.in short -i It's a lovely care home.
Reply from Sara Allton, Home Manager at The Hamptons Care Centre

Thank you for your appreciation and we hope your Dad is settling well at his new home!

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Review of

The Grand Care Centre

from P S (Daughter of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was resident at The Grand for two and half years,the care she received was consistently excellent,the atmosphere was friendly and welcoming and nothing was too much trouble when it came to the staff.The home allowed mum to take some personal items from home to make her room familiar ,and her
stay enriched.I would have no hesitation in recommending The Grand at the highest level to anyone.
Reply from Tracy Johnston, Manager at The Grand Care Centre

Its been an absolute please caring for your mum here at the Grand. We really appreciated the time you have taken to write a lovely review for our care home and i will share with the team

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Review of

The Grand Care Centre

from Bryan W (Son of Resident) published on 21 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in the care of the dedicated and professional team at The Grand from Jan 23 until July 25, and I can honestly say, the care she received was never anything less than excellent! The staff are incredibly caring and genuinely sincere in the love and support they provide for the residents. They
do their utmost to provide the highest standards of car at all times.
The accommodation is modern, pleasant and always kept to a very high standard of cleanliness. The food provided is really good and the activities team do an amazing job of providing varying activities, outings and visits from entertainers to keep the residents occupied and engaged. Management are so efficient too, always contactable and eager to help.
All in all, I couldn't have asked for a higher standard of care for my mum during her final years. A huge thank you to the wonderful team at The Grand. You are a credit to your profession, you really are!
Reply from Tracy Johnston, Manager at The Grand Care Centre

Thank you so much for your kind words and thoughtful feedback. We truly appreciate you taking time to share your experience. Our team is dedicated to providing a safe , supportive and caring environment for all the residents and it means a lot to know this is reflected in your experience. Your appreciation is wonderful encouragement to our team and those seeking care going forward, thanks again.

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Review of

Bramhall Manor Care Centre

from Margo H (Wife of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband came in here from hospital and during his short stay, 7 1/2 weeks, the care he received was superb. The staff showed genuine compassion, warmth & professionalism. He was treated with dignity and kindness attending to not just his medical needs but also his comfort and emotionall well-being.
The centre was calm, clean and welcoming. Every member of the team from nurses & support staff took time to get to know him. I will always be gratefull for the peace & care they gave my husband in his final weeks. It meant a great deal to me.
Reply from Rowena Bolton, Manager at Bramhall Manor Care Centre

Thank you for taking the time for writing this review at such a sad time. I will pass on your thanks to the team who I know developed a good relationship with your husband and yourself. I am glad your experience was a positive one in such sad circumstances. My sincerest condolences for your loss.

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Review of

Ruddington Manor Care Centre

from R H (Daughter of Resident) published on 20 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Choosing a home for your loved one is a massive decision. My mum has been at Ruddington Manor for 16 months now, initially for respite care, but this became permanent as she settled so well. The team are fantastic and genuinely care about the residents. I have confidence they are looking after my mum
and any questions or requests I have made have been quickly assured and addressed. My mum is happy and I have peace of mind knowing she is safe. I am extremely grateful to the who team at Ruddington Manor for the excellent job they do! Thank you!
Reply from Anne Mirasol, Clinical Home Manager at Ruddington Manor Care Centre

Thank you so much for your kind words. It is such a joy to look after your mum, and we're so glad to know she is happy here in the home. Your feedback means a lot to us.

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Review of

Ruddington Manor Care Centre

from Mark F (Son-in-law of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
This care home is not fit for purpose the treatment my mother in law received was a joke. She was left for hours in her own mess even though we pressed the buzzer because staff came in and turned buzzer off then we are left waiting well over an hour in most cases. Her drinks was left out of reach and
also left in just her pad and pants. We had a number of issues with some members of staff and the management well that's a completely different 1 star review. After 6 months of battling everyday we finally got her out after involving adult social services and the CQC. Most 5 star reviews are buy members of staff or their sister home. This has never been a care home the manager even threatened to call the police and put a safe guard on us lol on us.. I did also comment of a another social media platform, but funny enough all positive comments was by staff the true negative comments was all deleted funny that.
Reply from Anne Mirasol, Clinical Home Manager at Ruddington Manor Care Centre

Thank you for taking the time to write this review. We aim to offer the highest level of care and support, and I do apologise that your experience appeared to fall short of this. The home has a fully digitalised call bell system, this records the length of time a buzzer is ringing for, and it records which member of staff switches the buzzer off. I could understand your concern if you sat with your mother in law for over an hour whilst she was in her own mess. If you had raised this at the time with me or another member of the team we would have firstly assisted your mother in law, and I would have checked the call bell report to see which member of staff had switched the buzzer off and left your mother in law unattended. Please be reassured that at no time has a member of staff from any of our homes written a review. All reviews are strictly verified by the carehome.co.uk review team who do not allow staff to write reviews. Once again, I am sorry that this was your experience, and I hope your mother in law has settled in her new home.

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Review of

Ruddington Manor Care Centre

from Rachel E (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
We reviewed the home months ago and gave a 5* to help members of staff get a cash incentive. That member of staff deserved it. Over last few months the care rapidly declined. We've had several meetings with management, some with aurthorities involve. Issues such as basic human needs not being met. Drinks
being left out of reach, falls alarms not working properly. No encouragement or prompting to eat or drink when it is in care plan. {over 6 stone weight lost} encouragement to socialise was good when mum was mobile but they would rather leave her in bed than try until we reported them. Communication between office staff is non existent to those working on the floors. Very high staff turn over. Since January we've seen several decent caring team leaders and nurses leave. The management are very click at protecting the staff rather than the residents. I could go on and on.... But best thing that happened with mum is we've got her out of there. CHECK OUT REVIEWS ON ANOTHER PLATFORM FOR OTHERS
Reply from Anne Mirasol, Clinical Home Manager at Ruddington Manor Care Centre

Thank you for taking the time to write this review. I am deeply sorry that your experience of the care given changed so significantly throughout the period your mum lived in the home. Unfortunately, there are times when a person’s care needs change, and the home can no longer safely meet their needs. On the rare occasion this happens we have no choice but to support the family to find an alternative home that is more specialist and that can fully support the needs of the resident. I recall you were very disappointed when I told you that this was the case with your mum and, at the time, you asked me to reconsider my decision, which unfortunately I could not due to the specific needs of your mum. Please be reassured that at no time are staff given or offered cash incentives for reviews. This is against the policy of carehome.co.uk and we are fully aware of the strict nature of the review process. The care home industry can be known for its high turnover of staff, however since January we have had one team leader leave and a nurse go on maternity leave, other than this the staff team have remained stable. Once again, I am sorry you have felt the need to leave such a negative review, and I hope your mum is settled in her new home.

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Review of

Ashlands Manor Care Centre

from E T (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every day, Ashlands Manor goes above and beyond for every resident.


On a wish tree, I mentioned that mum loved horses and dogs. Shortly after, ponies had been arranged to visit the home. Mum's face lit up at the special experience, and as a family, it was so lovely to see this as we were unsure

mum would ever be able to enjoy the company of horses again. But Ashlands didn't stop there! A dog show is organised for over the bank holiday, which we will enjoy attending with mum.


However, what is important is 'the everyday'. Every time I visit, I see such warm and loving staff, who are gentle, compassionate and supportive. This is every staff member, from reception to catering, from entertainment team to carers. I can genuinely say they go the extra mile for not just residents, but their families too. If we arrive, at what could be an inconvenient time, adaptations are made so we can still spend time with our loved one. Nothing is too much trouble. They really are angels in disguise.

Reply from Octavia Ndlovu, Home Manager at Ashlands Manor Care Centre

Thank you for leaving such a heart warming review for Ashlands Manor. I will make sure to share your feedback with the rest of the team. Your mother is an amazing part of Ashlands Manor and we are happy to know we are making a difference in her life. Thank you once again .

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Awards / Recognitions (2)

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Frequently Asked Questions about New Care

Costs for care homes owned by New Care

Average costs per week for care homes owned by New Care by care type provided. The weekly fees are calculated using the starting price for self-funded care provided by New Care, based on 15 out of 15 settings.
Type of Care Provided Average Weekly Cost
Residential Care £1,510
Residential Dementia Care £1,548
Nursing Care £1,641
Nursing Dementia Care £1,600
All Care Types £1,510
Keep in mind that fees can vary between providers and factors such as specific needs, location, room type and more can affect costs. For more information on care home fees across the UK and advice on how to pay, see our care home fees guide.

How many Care Homes does New Care own?

New Care own 15 Care Homes.

Which New Care Care Homes have the highest review score?

Grosvenor Manor Care Centre, Wilmslow Manor Care Centre & The Hamptons Care Centre have the highest review score.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact New Care to verify any information. View our terms and conditions. New Care has a Platinum Service – more info.