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Care Homes Owned by Excelcare

9.8 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Excelcare
Excelcare is a leading, family-run company with 31 warm and welcoming care homes and a compassionate homecare service, situated amongst local communities within Cambridge, Essex, London and Milton Keynes.

Since 1989, Excelcare has supported people to lead a high quality of life, delivering person-centred care that is as individual as the individuals they care for with empathy, kindness and respect.

Excelcare Locations (31)

 

31 Care Homes owned by Excelcare

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Goldenley

11/13 Richmond Avenue, Benfleet SS7 5HE 

9.0 60 reviews
"Mum has been a resident at Goldenley for over two years now. I or my sister visit two or three times a week. We are made very welcome at…"   Read all 60 reviews
Location Type Care Home

Goldenley is a 40-bed care home that provides residential and dementia care for older people, located in South Benfleet. There are 6 six bedrooms which have ensuite bathrooms. It is located nearby to local amenities and transport links, and has a… Read more about Goldenley

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • 41 Rooms

Excelcare Reviews (2555)

9.8
Excelcare has a Group Review Score of 9.8 (9.771) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Excelcare must have a Review Score.

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Review of

Sherrell House

from A F (Daughter of Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff have made my mother so welcome and helped the transitions to nursing care to be a very comfortable experience. The nursing is excellent and my mother is monitored very well. The food offered is always a variety and the staff make sure she is care for. Thank you all at Sherrell House

Reply from Jane Maxwell, Manager at Sherrell House

Thank you so much for your kind words. We're delighted to hear that your mother is settling in well and that our team at Sherrell House has made the transition smooth and comfortable. Your feedback means a lot to us!


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Review of

St Georges Court

from J Y (Great-Niece of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team made us feel so welcome and you can tell how much they care for the residents. The garden was so lovely to sit in and the home was clean and well maintained. I'd highly recommend this home to others

Reply from Lorna Brown, Personal Assistant to the home manager at St Georges Court

Thank you so much for taking the time to leave such a lovely review. We're delighted to hear that our team made you feel welcome and that you enjoyed your visit to St Georges Court. I'll be sure to share your kind words with the manager and her team - they will be thrilled to hear your feedback!


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Review of

St Georges Court

from K D (Granddaughter of Resident) published on 30 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently visited my grandmother, who has recently moved into a St George's Court Care Home. She seems to have settled in well and has already made a few friends. She mentioned that she is enjoying her time there, and the staff are very caring. There's always something happening every day for her to
join in, helping keep her mind active. Based on my experience, I would definitely recommend this home.

Reply from Lorna Brown, Personal Assistant to the home manager at St Georges Court

Thank you so much for your kind words! We're delighted to hear that your grandmother is enjoying her time here at St. Georges Court. We will make sure to pass your positive comments along to the team. Feedback like this truly goes a long way, and we sincerely appreciate it. Thanks again!


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Review of

Abbot Care Home

from Simon G (Son of Resident) published on 30 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far can't complain about anything. Communcation by phone could be better (especially when calling the home). The lady and the activities are amazing and always bring a smile to my mum.

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Review of

Lime Court

from J A (Stepdaughter of Resident) published on 29 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brothers & I had our Stepmother, who had advanced dementia & was bedbound, moved to Lime Court Care Home near myself, in Dovercourt, almost 3 years ago, after being very concerned about her care in a previous home, local to where she had resided. It was the best decision we could have made. She
was so well looked after by the amazing, caring staff. Nothing was too much trouble. The room was always clean & we didn't have to make appointments to visit, just turned up, & with so many activities available for the residents.
A lot of the staff have been there for many years. A testament to the management & level of care.
I would highly recommend Lime Court to anyone who is trying to find the best place to have their loved ones in a comfortable, caring environment, and to be looked after so brilliantly. Thank you to you all Lime Court.

Reply from Suz Moore, Manager at Lime Court

Thankyou for taking the time to complete this review. I will share your very kind words with our the team.


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Review of

Aliwal Manor Care Home

from Bryan B (Husband of Resident) published on 29 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A dedicated team of caring individuals maintaining excellent care & kindness throughout the year.

Reply from Sally Allen, Manager at Aliwal Manor Care Home

We appreciate your feedback. At Aliwal, our goal is to deliver outstanding care to each of our residents, who are the core of our community, and we consistently prioritize their well-being.


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Review of

Etheldred House

from Richard K (Respite Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a temporary resident in Etheldred House for four weeks while my wife was in hospital. She has now been discharged and is recovering well. Although it was a big change to move from home to Etheldred I have been enabled to handle it well because:


The building is well designed and constructed

for its purpose. I have a bright single room with an en-suite. My bed and electrically adjustable chair are comfortable, and I have no pressure sores. Visitors may come at any time. The food is excellent, varies daily, and I am able to order 'off menu'. Clearly
the staff really enjoy caring for us; they work hard, from the lady who cleans my room each day to senior management, whom I now know personally. There are regular staff training sessions, including fire safety. There is an excellent atmosphere. We are very satisfied with Etheldred and recommend it warmly.

Reply from Santall Horn, Home Manager at Etheldred House

Thank you very much for taking the time to do a review and for the kind words. We will all miss you when you join your wife at home but please remember you are welcome back any day. We wish you all the best.


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Review of

Fitzwilliam House

from Karen R (Daughter of Resident) published on 28 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So lovely to be amongst you all in the last 2 days visiting mum. Lots of lovely memories were made. It's a very happy place with happy staff and it makes an incredible difference to a visitor. We are very comforted seeing her, being able to easily talk to staff about her care, being introduced to new
faces who seem instantly to know mum and her ways.

Reply from Jayne Masterson, Regional Director at Fitzwilliam House

Thank you for taking the team to leave your lovely review. It is so lovely to hear that you made lots of lovely memories with Mum during your visits. I will ensure your positive feedback is shared with the team.


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Review of

Buchan House Care Home

from Karen B (Daughter of Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was extremely well cared for and loved by the carers. I never had any concerns. She was always kept clean, fed and watered and not left on her own all the time. As she was bed bound, remained in her room. I would highly recommend this home and became friends with the staff myself. They always
kept me up to date and as a frequent visitor I know mum was loved.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you Karen for your lovely review. It was a pleasure to have both you and your mother as part of our Buchan family.


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Review of

Sherrell House

from W A (Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, overall Sherrell very warm and friendly. Staff extremely friendly and helpful. Carers, nurses, activity coordinators, cleaners etc...Since being here as a resident have found Sherrell to be a lovely care home.

Reply from Jane Maxwell, Manager at Sherrell House

Thank you for your kind words, Bill! We're so glad to hear you're enjoying your time with us at Sherrell House. Your feedback means a lot, and we're happy to have you here with us.


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Review of

Westport Care Home

from B B (Wife of Resident) published on 25 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Couldn't wish for better.
Lovely room & facilities.
Very caring staff.

Reply from Rajiv Mungur, Home Manager at Westport Care Home

Thank you so much for your kind words. We're so glad we could make a difference. This will be shared to the team..


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Review of

Sweyne Court

from D M (Son-in-law of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care for my 98-year-old father-in-law has been exceptional. He has made an excellent recovery from his hip replacement thanks to the staff at Sweyne Court.

Reply from Ryan Sivertsen, Deputy Manager at Sweyne Court

Thank you for your kind words and positive review. We are glad your father in law made such a good recovery.


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Review of

Peartree Care Home

from J A (Daughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here. She loves all the staff the home is spotless and everyone is so friendly. It is a fabulous home.

Reply from Adam Tallis BEM, Home Manager at Peartree Care Home

Thank you for leaving a review regarding your Mum. I am delighted that she is happy and that you are pleased with the team and our surroundings.We will be sure to share with the team.


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Review of

Neath House

from L S (Granddaughter of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the home in any way - such caring staff! It's the happiest I've ever seen my dad and he's always so beautifully presented in terms of hygiene and clothing. Home is spotless, always welcoming and I would 100% recommend. Thank you everyone at Neath House!

Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for your kind review and it is super to hear that you are happy with the care in Neath House.


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Review of

Okeley Care Home

from K I (Son of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everytime we visit, it feels like coming home The staff is very welcoming, always providing feedback on how mum is doing. It is wonderful to know that our mum is with professionals who are caring and affectionate.

Reply from Hayley Gibbs, Home Manager at Okeley Care Home

Thank you so much for your 5 * feed back we are thrilled that we have made such a positive impact, our team is dedicated to providing the best possible care, and we are so glad we meet your expectations. look forward to you coming back. :)


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Review of

Sweyne Court

from G C (Friend of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my friend at Sweyne Court, the staff are always very welcoming. They are kind and happy people. My friend always tells me the carers look after her very well. The manager and deputy manager are always talking to residents and getting involved, very friendly people.

Reply from Ryan Sivertsen, Deputy Manager at Sweyne Court

Thank you very much for your kind words and we are glad that your friend is well cared for.


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Review of

Aliwal Manor Care Home

from J W (Niece of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally the home is a family, home environment. There is plenty of activities going on for the residents to enjoy, food is variable and home made, special requests will be adhered to e.g. if a resident would like a rhubarb crumble etc. The rooms are cleaned on a constant basis as well as the other
areas in each unit. The sheets, clothes are washed and ironed and placed back in the rooms quickly. They are constantly trying to improve the home for the residents.

Reply from Sally Allen, Manager at Aliwal Manor Care Home

Thank you for taking the time to share your feedback. We are pleased to hear that you have positive experiences with our service and I will ensure your positive comments are shared with the team. At Aliwal Manor Care Home, we strive to meet the expectations of all our residents and their families. We would greatly appreciate the opportunity to discuss any specific concerns you might have to better understand your expectations and improve our service. Please feel free to reach out to me directly.


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Review of

Abbot Care Home

from L B (Wife of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the third care home my relative has lived in and by far the best. My relative is very happy at Abbot Care Home. They like the carers, the food and the general vibe. The carers are wonderful where nothing is too much trouble, issues if any are listened to and dealt with. The care my relative
receives is excellent. Communication with family members is good, we are involved in our relatives care at all levels. The home offers an excellent activity list, there is something for everyone and new activities are always being introduced according to residents wishes. We wouldn't hesitate to recommend Abbot Care Home to others.

Reply from Alison Kelly, Sales and Marketing Business Partner at Abbot Care Home

Thank you so much for your lovely review and kind compliments about Abbot Care Home. We truly appreciate you taking the time to share such thoughtful and detailed feedback.The Excelcare Team


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Review of

Fitzwilliam House

from G H (Husband of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife has lived at Fitzwilliam House Care Home, Cottenham, since early October 2024. Due to family circumstances, our two daughters and I decided we should test her reaction to living in a residential care home, as her Alzheimer's was advancing and I would not be able to care for her at home for much
longer, and our daughters were in full time, very responsible, employment. From her first day, she settled thanks to the wonderful staff at Fitzwilliam House and the amazing patience and care shown to her by carers (and others!). All aspects of "Fitz" are great and seem to be focused on one thing - The wellbeing of the residents - including food quality - well done

Reply from Jayne Masterson, Regional Director at Fitzwilliam House

Thank you so much for taking the time to leave a review, I will ensure your positive feedback is shared with the team.


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Review of

Neath House

from P W (Son of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was very fortunate to have spent her final years at Neath House. She was extremely well cared for and was happy with her treatment from the excellent staff!! Our family took great comfort knowing she was safe and secure. We express our heartfelt thanks to all at Neath House.

Reply from Celia Hardill, Regional Director (Milton Keynes) at Neath House

Thank you for your review for Neath House and please accept our condolences. It is heart warming to hear that your Mother was happy in her final years. Kind regards


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