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Care Home Owned by Minster Care Group in Shropshire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Minster Care Group in Shropshire

Only the locations & reviews in Shropshire for Minster Care Group are showing below.

View the details of all 59 locations (with 2167 reviews) owned by Minster Care Group

Minster Care Group Locations in Shropshire (1)

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1 Care Home owned by Minster Care Group in Shropshire
Ideal Home

Bicton Heath House, Knowsley Drive, Gains Park, Shrewsbury SY3 5DH 

9.6 13 reviews
"A lovely friendly family atmosphere. No doubt benefiting from being a small home. Your staff are superb. They are really friendly and…"   Read all 13 reviews
Location Type Care Home

Ideal Home provides professional and personalised care for older people, as well as specialising in personalised care for EMI and specialist conditions like Alzheimer's and schizophrenia. The home has been purpose-built to combine a comfortable lifestyle… Read more about Ideal Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 44 Rooms

Minster Care Group Reviews in Shropshire (13)

9.5

Minster Care Group has a Group Review Score of 9.5 (9.463) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.

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Review of

Ideal Home

from Janet H (Friend of Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely friendly family atmosphere. No doubt benefiting from being a small home. Your staff are superb. They are really friendly and lovely towards the residents and visitors. Obviously attitudes emenate from above this the management team must be equally good.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your wonderful feedback. Your kind words means a lot to us !

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Review of

Ideal Home

from K H (Daughter of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been here a few years now. Overall she is happy. The home is friendly the staff are always helpful.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your feedback. We're glad to hear that your mum is happy and that you've found the home and staff friendly and helpful. We appreciate your trust and will continue working to ensure the best care for your mum.

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Review of

Ideal Home

from D M (Brother of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister transferred to Ideal Home in 2022 and we have been very happy with the care she has received.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

We're so glad to hear that you have been happy with the care your sister has received since her transfer. Your trust and support mean so much to us, and we'll continue to provide the best care possible at all times. Kind regards

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Review of

Ideal Home

from Sarah L (Sister of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has lived at Ideal Home for nearly 20 years.
Many of the staff have been involved with the care of my brother since he arrived at Ideal Home. We regard the staff as members of our family. I have always been made aware of any issues that have risen, and have been especially supported during
the latest admission/discharge from hospital.
It was appreciated when my brother turned 70 years. A room was provided and a delightful buffet for our small group.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

We are deeply touched by your appreciation for the care and support your brother receives at Ideal. Our dedicated team is committed to providing compassionate and tailored care to all residents. Thank you for entrusting us with his care. Kind regards.

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Review of

Ideal Home

from Sean C (Son of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support provided to my mum is excellent. The staff go above and beyond to ensure that the residents have the best possible support.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mum is happy with us. I'll forward your warm sentiments to our home team.

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Review of

Ideal Home

from Sandra W (Daughter of Resident) published on 26 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find Mum's home excellent, the staff are so lovely and nice. I have no worries over Mum's care and safety. She always looks clean, tidy and comfortable, always smiling.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your kind words. Your feedback is very much appreciated and we are delighted to know your mum is doing well with us, we ensure to maintain high care standards at all times. I will forward your kind sentiments to the home team.
Kind regards.

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Review of

Ideal Home

from Geoffrey M (Son of Resident) published on 22 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found the staff to be very helpful and they are always concerned about my mother's well-being. She is very tidy and the staff always make sure she is well turned out. She is happy with her home and always states that the food is very good. I know that the care she is given is more than
satisfactory, we have been notified if she is unwell.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

It is a pleasure to care for your mother and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,
Rahi.

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Review of

Ideal Home

from Peter S (Husband of Resident) published on 15 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Ideal Home, the home is always very clean and tidy and find the staff very helpful when I visit the wife. I always find her clean and tidy, the food they have always looks well presented and the staff are willing to help the wife with her food when needed. The staff let me know when
there is a problem. I always feel she is well looked after in every way. The rooms they have are more than adequate.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for sharing your thoughts with us. We are happy to know that your wife is comfortable and satisfied with the care provided, our team's hard work is always to maintain our user's care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.

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Review of

Ideal Home

from Diane G (Daughter of Resident) published on 5 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Ideal Home, Shrewsbury since October 2023vand she is so happy and settled. The staff are lovely with her. Always offered a cup of tea or coffee. I feel settled knowing my mum is being well looked after, it's like one big, happy family there.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mum is at ease with us. I'll forward your warm sentiments to our home team.

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Review of

Ideal Home

from Julie D (Daughter-in-law of Resident) published on 1 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been her three months, has settled in well and is happy. She is well looked after, clean and tidy, as is her bedroom which is also of a good size, her laundry is also nicely done. The staff are kind and respectful and are able to meet her needs, she has a lovely relationship with
staff. The manager is always readily available, she will address any concerns or questions I have, her door is always open. Mum-in-law is happy, safe and well cared for, so glad she's here.
Reply from Rahi Joshi, Marketing Associate at Ideal Home

We are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your positive experience with us.
Kind regards,
Rahi.

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Review of

Ideal Home

from L M (Daughter-in-law of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been/is very happy here and has settled very well. We are extremely pleased with her care. He laundry is beautifully done and put away tidily. The home has no 'smell' which shows the cleanliness of the home. Staff are wonderful, very caring and polite. All in all, so glad she is
here.
Reply from Debbie Gregory, Administrator at Ideal Home

Thank you so much for your lovely review, I shall pass this feedback on to the team and we hope that your mother-in-law will continue to be happy with us for many years to come.

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Review of

Ideal Home

from A S (Resident) published on 25 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love living here. I moved in February 2022.
Reply from Debbie Cooper, Administrator at Ideal Home

Thank you for your comments, we are pleased you are happy here.

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Review of

Ideal Home

from Angela (Sister of Resident) published on 29 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our brother was very happy at Ideal Home, he felt at home, in a friendly, caring, family environment
The staff always had individual time for him and were very caring and attentive, nothing too much trouble.
His bedroom was a good size, clean and well presented. He was encouraged to have his personal
furniture and possessions. His clothes etc freshly laundered.
Family visits welcomed with tea and biscuits offered, staff always available for updates.
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Awards / Recognitions (0)

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