Care Home Owned by Minster Care Group in Oxfordshire
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Oxfordshire for Minster Care Group are showing below.
View the details of all 59 locations (with 2326 reviews) owned by Minster Care Group
Minster Care Group Locations in Oxfordshire (1)
Freeland House
9.2
50 reviews
Wroslyn Road, Freeland, Witney OX29 8AH
"We are very pleased with the care my dad has received at the Lodge. The staff are friendly and professional. The managers are…" Read all 50 reviews
Location Type Care Home
Freeland House are a friendly, professional care home that take pride in a person centred approach to individual care needs. They offer personal care, palliative and respite provision in picturesque, stunning surroundings. The team believe their residents… Read more about Freeland House
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Younger Adults
- Palliative Care
- 111 Rooms
- from £1,050 / week
Minster Care Group Reviews in Oxfordshire (50)
9.4
Minster Care Group has a Group Review Score of 9.4 (9.364) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.
Review of
Freeland House
from C E (Sister of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Freeland House is a very warm, friendly care home. The staff are always helpful & smiley.
Reply from Rebecca Coombes, Administrator at Freeland HouseThank you for your kind words. We are always very pleased to receive any feedback
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Review of
Freeland House
from T B (Daughter of Resident) published on 27 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We are very pleased with the care my dad has received at the Lodge.
The staff are friendly and professional.
The managers are approachable and are open to feedback.
The activities are absolutely amazing, they are fun and offer something for everyone.
We feel blessed to be a part of the Lodge family!
The staff are friendly and professional.
The managers are approachable and are open to feedback.
The activities are absolutely amazing, they are fun and offer something for everyone.
We feel blessed to be a part of the Lodge family!
Reply from Rahi Joshi, Marketing Associate at Freeland HouseThank you for taking the time to share your kind feedback. We are delighted to hear that your father is comfortable and happy with the tailored care at Freeland House. I will pass your kind sentiments to the home team.
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Review of
Freeland House
from J T (Daughter of Resident) published on 23 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am happy with all the services provided. The management and the care team are very proactive. Staff were very helpful. They have an amazing team.
Reply from Rahi Joshi, Marketing Associate at Freeland HouseWe are delighted to hear that you are happy with the tailored care provided at Freeland House. Thank you for taking the time to share your feedback and review your experience with us.
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Review of
Freeland House
from P M (Wife of Resident) published on 15 January 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband receives excellent ongoing support and care. The care team (the same care of individuals) and his GP attended to the home do their best to manage his multiple and changing needs. I'm a very regular visitor and always receive a warm welcome. Other members of the friendly workforce at the home
also do their best to keep residents safe in their environment. On the rare occasion any issue arises, I've always been able to discuss any concern. The management values interaction, and my experience is that they quickly resolve any shared problems. My husband and I feel part of a very caring community who assist many needy seniors.
Reply from Christine Timms, Administrator at Freeland HouseThank you so much for your lovely feedback and taking the time to review us, it means so much to the team. We will continue to do our best to achieve high standards. Thank you once again.
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Review of
Freeland House
from Elena S (Wife of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Entirely grateful for nursing home for helping me to care for my husband in his last stage of his life. I cared for him for 2 years, 7 months, and I understood how much work & commitments it takes to look after someone severely ill. I am grateful for nursing home for arranging all meidcal needs for
his medical needs in the last days of his life. All staff were very friendly, attentive and helpful. Thank you.
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Review of
Freeland House
from Hannah B (Daughter of Resident) published on 19 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Freeland House care home is incredible, one big family of staff and residents. From the moment Dad went to stay there we were all welcomed as a family and made to feel dad was safe and secure. The staff are absolutely wonderful, the care and compassion is just so heart warming. I cannot recommend this
care home enough for a loved one. X
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Review of
Freeland House
from Neil H (Son of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The dignity and compassion that the Freeland Care Team showed my father was excellent. Dad really felt comfortable and 'at home' in his room. He really enjoyed engaging with the staff on a daily basis. The response from his daily carers when he died was testament to how much they liked him and the relationship
he had with them.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for your lovely feedback and taking the time to review us, it means so much to the team. We will continue to do our best to achieve high standards. Thank you once again.
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Review of
Freeland House
from Valerie D (Sister of Resident) published on 19 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother has been staying at Freeland House since he left hospital mid October having been diagnosed with an inoperable brain tumour. He is now having palliative care here. The whole experience of his stay has been marvellous. He was able to enjoy his first couple of weeks and constantly said how
much he loved it here. Every member of staff are kind, caring and wonderful - they make you feel like a real member of the family. They truly could not have looked after my brother any better and give him and us much comfort and care.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so very much for your wonderful feedback, it means so much to the team. We will continue to do our best as always and we really appreciate you taking the time to review us.
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Review of
Freeland House
from C G (Husband of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Very caring home, well worth the money.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us. Your feedback is really valuable and helps us to improve the service we provide.
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Review of
Freeland House
from H C (Daughter of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum came to Freelands House in November 2023 - June 2024. We can't thank them enough for all their help and support while looking after our mum. They are such a dedicated team that always treated us like family and also went the extra mile. 100%.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us. Your feedback is so valuable to ensure we continue to achieve high standards. It has been so lovely to have your support.
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Review of
Freeland House
from T W (Son of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Freeland House is an excellent care home and I hope it will carry on in the same way.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us and for your very kind words. It is so lovely to have your support and we will continue to do our best as always.
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Review of
Freeland House
from Linda S (Daughter of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum was a resident at the lodge, Freeland House Care Home for almost a year. During her time here, she was well cared for and very happy. From the managers, office staff, activity organisers, nurses and carers, they all made Mum's time here the best it could be. The lodge itself is beautiful and
Mum had a lovely room with nice views. Mum took part in many of the activities, jigsaws, bingo, listening to music and the TV but she especially liked the singers that came in and entertained them all. Mum enjoyed being out in the garden, going for walks around the village and a few trips to the local pub for a Guinness. We, as a family, could not have asked for Mum to have had better care. The compassion everyone showed when Mum died on 23rd August 2023 was very comforting to us all. I recommend the lodge 100%.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us and for your wonderful comments.
I'm so pleased your mum enjoyed her time at The Lodge and it was a pleasure to look after her.
We really appreciate your feedback.
I'm so pleased your mum enjoyed her time at The Lodge and it was a pleasure to look after her.
We really appreciate your feedback.
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Review of
Freeland House
from D G (Daughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lovely people. Understanding, kind and helpful.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us.
Your feedback is valuable, to ensure we continue to provide high standards.
We will continue to do our best at all times.
Thank you.
Your feedback is valuable, to ensure we continue to provide high standards.
We will continue to do our best at all times.
Thank you.
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Review of
Freeland House
from Susan W (Sister of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Since he moved to Freeland House in October 2021, my brother has been very happy and settled. The staff always treat him with respect and work to understand his needs, despite his severe communication difficulties. He can be very difficult about joining in with the activities, but they use persuasion
to encourage him and sometimes succeed! The management team is well-led and the staff seem confident and happy in their work, which definitely helps to create a warm and friendly atmosphere for the residents. My brother really likes his spacious room and enjoys the food. Given that it is a very old house, with lots of cosy nooks and crannies, it is as clean as it can possibly be and is obviously well maintained. I would be happy to recommend Freeland House to anyone looking for a safe home for their loved one.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so very much for your lovely review, it's wonderful to receive such wonderful comments.
We will continue to do our best as always.
Thank you once again for your kind words, it's great to have your support.
We will continue to do our best as always.
Thank you once again for your kind words, it's great to have your support.
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Review of
Freeland House
from I G (Daughter-in-law of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff are very polite, any issues that I have are answered straight away or in a reasonable period. They update me every month on Mum's condition. The home itself is clean and tidy, we look forward to our visits.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us, your feedback is really valuable and ensures we continue to achieve high standards.
We will continue to do our best at all times.
Thank you for your kind words.
We will continue to do our best at all times.
Thank you for your kind words.
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Review of
Freeland House
from Dawn W (Daughter of Resident) published on 2 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has been a resident of Freeland House for a few years now. I find the staff are very caring and informative about my mother's health and well-being. I do not worry about her as I know she is being looked after. She has a lovely room overlooking the gardens. The carers regularly communicate
with me to update me on my mother's health and I am always welcomed when I visit.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us.
Your feedback is really valuable and ensures we continue to achieve high standards.
It's so lovely to have your support and we will continue to do our best.
Your feedback is really valuable and ensures we continue to achieve high standards.
It's so lovely to have your support and we will continue to do our best.
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Review of
Freeland House
from J M (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad has been in Freeland House for nearly 2 years now. During this time he has received excellent care and has been well looked after by a wonderful team of dedicated, kind and helpful carers and nurses.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us - your feedback is really valuable as it ensures we continue to achieve high standards.
It is so lovely to have your continued support and we will continue to do our best as always.
It is so lovely to have your continued support and we will continue to do our best as always.
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Review of
Freeland House
from L P (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff are friendly and very helpful. They do their best to keep mum clean and comfortable. Clothes are regularly laundered. Staff will try and sort out any issues straight away. I am informed of any changes to mum’s health
Reply from Suzanne Creed, Administrator at Freeland HouseThank you for taking the time to review us and for your continued support for the home. Your feedback is really valuable to us and ensures we can continue to achieve high standards. We will continue to do our best as always.
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Review of
Freeland House
from Stephen W (Son of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Have found Freeland House a lovely caring and always welcomed home for my mother. The staff and nurses are always ready to help in any way possible. Food is excellent and there is always a cup of tea available if we want one.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us and for your continued support. Your feedback means so much to the team and is very much appreciated. We will continue to do our best as always.
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Review of
Freeland House
from C S (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone at Freeland House gives my parents the very best care and attention. During Covid outbreaks they tried to ensure life in Freeland carried on as usual and continued to keep us updated with all of the relevant information and news during this difficult time. I value the updates I receive concerning
their care, staff always ask if there is anything I would like to know. I can’t thank the staff enough, everyone at Freeland House is amazing.
Reply from Suzanne Creed, Administrator at Freeland HouseThank you so much for taking the time to review us. Your feedback is really important so that we can continue to achieve high standards.
We will continue to do our best as always.
We will continue to do our best as always.
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