Minster Care Group in West Yorkshire | 1 Care Home

Review of
The Rivers
from Sharron R (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report

Overall Experience

The kindness & compassion shown to Mum & us as her family is evident & is much appreciated, the team are excellent from this perspective.
It is very difficult to leave Mum at the home after we have taken her out, it is distressing for her & us. The team members totally understand this & distract

Mum with offers of tea, a biscuit & a chat as appropriate.
Attention to detail could be improved, as I am sure it can in many residential homes. Personal examples are: no toilet roll in the residents private toilet, missing top sheet at 8.45pm at night with only a fluffy blanket to cover Mum up & jugs of juice being given to Mum despite her notes stating water only.
I hope that these small, yet important occurrences will not happen again now that the new Manager is onboard. All new, current & agency staff need to regularly read the residents notes, it is imperative.
Good & prompt communication with two members of staff on email.
Good link to local medical support.
Thank you for caring.

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Review of
The Rivers
from Gwyneth R (Niece of Resident) published on 2 May 2025 Submitted via Postal Card • Report

Overall Experience

Staff always on the move but always find time to answer questions when needed. Never have I been in The Rivers without seeing cleaning taking place. The staff treat all the residents with care and as individuals. The food always looks and smells great and have a great choice. I am always informed if

there is a problem with my aunty and I'm happy to know she is getting well looked after.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you for your lovely review. It is such a pleasure to look after your aunty. I will pass on your kind words to the staff team.

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Review of
The Rivers
from Michelle F (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report

Overall Experience

After a hip replacement in June 2023, my mum started with vascular dementia. It was full on (and not slow). In October 2024 we decided to have full time care and placed her in The Rivers, The Croft, Knottingley. My mum passed away on 06.02.2025. All the seniors and carers were absolutely amazing. The

care and attention and love, may I add, that they showed my mum was phenomenal. This pace really is home from home. We got close to the people who looked after Mum. Truly like family at the end of Mum's journey. Thank you all so very much.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your kind words. It was a pleasure caring for your mum and you all as a family. I will pass on your kind words to the staff team. Take care.

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Review of
The Rivers
from Sam A (Granddaughter of Resident) published on 14 March 2025 Submitted via Website • Report

Overall Experience

We couldn't be happier with how well my grandma is cared for by the team. They're so very caring and supportive, not just of my grandma, but with us as a family also. It was a difficult and upsetting situation how my grandma ending up needing care. The support and reassurance the team gave us was so

greatly appreciated. And 3 months in, the proof is in the pudding. My grandma is in better health and spirit than I've known her for a long time. THANK YOU!

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your kind words. It is lovely to hear that we are meeting your expectations. We adore looking after your grandma and yourselves as a family. I will pass on your kind words to the staff team.

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Review of
The Rivers
from S C (Sister of Resident) published on 18 February 2025 Submitted via Postal Card • Report

Overall Experience

I have found nothing but respect, professionalism, friendliness, humour and support from all the staff (without exception) to my sister and myself as a visitor. It's lovely to see her happy and well and engaging with so many, although she does like chatting to the staff. The activities, especially pet

therapy, are great. It's also nice to have a chat with the resident dogs who we are slowly making friends with. Facilities are kept wonderfully clean and nothing appears to be too much trouble whilst carrying out an exceptionally demanding job.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you so much for your kind words, we take all feedback on-board. It is a pleasure to look after your sister and yourself as family. This is something we strive for at The Rivers. I will ensure your kind review is passed on to the care staff and wider team. Thank you.

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Review of
The Rivers
from Helen R (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

Collected my dad Christmas Day, notice provided he was going out Christmas Day. One shoe on wrong foot other shoe missing. Pooh in his sock and T-shirt.
Nappy full wee. Not shaved or teeth brushed. Pooh crusted on his fingernails.
This is not the first time he has been found in this mess.

Reply from Jamie Holmes, Home Manager at The Rivers

Hi, we value all feedback good and negative in order to improve our service. The safety and care for our residents are paramount and I am so very sorry that this has happened. I have completed a full investigation into your concerns and upon reviewing the care notes for Dad he was supported with a shower that morning along with oral care. It is stated in his care plan the amount of support he needs with personal and continence cares due to high levels of incontinence on a regular basis. I am sorry that at the time you came to collect Dad, he had become incontinent. I have taken swift action with the staff team. I have also referred this to CQC and local Safeguarding. It would be beneficial if concerns are also reported to me in the first instance so I am able to support you with any concerns. I have not been made aware of any concerns previous to this. Please refer to our complaints procedure visible in the home. I have an open door policy and I am always happy to assist. Kind regards

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Review of
The Rivers
from C P (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report

Overall Experience

The room was personalised by us as a family before Dad moved in and we were supported to bring in furniture and pictures which would replicate the home he was having to leave.
We were welcomed and involved in his care plans and the move from home to care home went so much better than expected.
Everyone

was welcoming, friendly and did all they could to make Dad feel safe and welcome. The move was a pleasure and relief to us all as a family, staff could not have been more friendly and helpful.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you for your positive and kind feedback. We are happy that your dad and family feel a warm welcome at The Rivers.

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Review of
The Rivers
from Claire H (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report

Overall Experience

I wanted to share my experience with the care home where my dad now resides. Since his recent move, the staff have truly exceeded all expectations in making his room feel like a home and welcoming him with open arms. The communication with the staff has been exceptional, and as a result, my dad has

settled in seamlessly. Every member of the staff is not only friendly and helpful but also exudes genuine empathy and dedication to ensuring the well-being and happiness of all residents. It's heartwarming to see the level of care and compassion that they provide on a daily basis.

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Review of
The Rivers
from S R (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report

Overall Experience

Mum recently spent two weeks in respite care at The Rivers following a hospital stay. The staff were excellent, all extremely friendly and patient with Mum. During her stay her appetite improved and we saw her gain confidence when using a walker to help her get around.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mother was at ease with us. I'll forward your warm sentiments to our home team. Kind regards

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Review of
The Rivers
from S E (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report

Overall Experience

Excellent staff always very friendly go out of their way to help you. They are absolutely brilliant with my dad and put my mind at ease that he is being cared for with such compassion. Would highly recommend The Rivers if anyone ever needed it.

Reply from Rahi Joshi, Marketing Associate at The Rivers

It is a pleasure to care for your dad and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards!

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Review of
The Rivers
from R T (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report

Overall Experience

This is a great home, all staff very helpful and caring. Mum is happy and that is what counts.

Reply from Jankee Patel, Estates Manager at The Rivers

Thank you for your lovely review. I will share your comments with the team they will be delighted. If we can assist you with anything at all please do not hesitate to contact us.

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Review of
The Rivers
from Susan S (Daughter of Resident) published on 9 January 2024 Submitted via Website • Report

Overall Experience

As a family, we are very happy with the care Mum receives at The Rivers.
Mum was very ill when she first came here and her health both mentally and physically has improved so much. Every member of staff is caring and professional. We couldn't wish for anything better.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you very much for your kind review, it is a pleasure to look after Mum and also you as a family. I will pass on the kind words to the staff team.

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Review of
The Rivers
from Louise C (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report

Overall Experience

I can't thank everyone enough who works at The Rivers each and every one of you goes above and beyond for my mum and other residents, I continue to have 100% peace of mind my mum gets all the care support she requires, You are all angels I thank you all from the bottom of my heart, the home is beautiful

and spotless, you are always met with a smile and I go home feeling better on myself too, it means so much to me.

Thank you so much

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you for your lovely review, we absolutely enjoy taking care of your mum, it is a pleasure to have her in our care and a pleasure to see you when you visit the home. I will pass on your kind comments to the staff team.

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Review of
The Rivers
from Alison T (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report

Overall Experience

My dad recently spent 5 weeks at The Rivers and I cannot fault this place at all. Each time I visited I always found it to be spotlessly clean. The staff are all lovely and have always been so kind to my Dad. Would highly recommend this care home

Reply from Jamie Holmes, Home Manager at The Rivers

Hi, many thanks for your kind words. This is the type of care we strive for at The Rivers. We take all feedback seriously and appreciate your feedback. It has been a pleasure looking after Dad and we wish him and you all the best for the future. I will ensure your review is communicated to the staff team.

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Review of
The Rivers
from C B (Sister of Resident) published on 22 November 2023 Submitted via Website • Report

Overall Experience

My brother's care is exceptional he has fit in so well and actually enjoys being there well done all carers, all carers are helpful and have time to answer any questions, so glad my sister-in-law chose this brilliant facility.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you for your kind words, we appreciate all feedback and we are happy that you are satisfied with your brothers care. We aim to give the best care possible and I will pass on your lovely review to the staff team.

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Review of
The Rivers
from J K (Son of Resident) published on 24 October 2023 Submitted via Postal Card • Report

Overall Experience

Elderly mother in full-time care. The home was better than expected. She received excellent care, and at all times was treated with respect and courtesy. The entire staff were excellent, treating all the residents with kindness, with dignity, and caring for their comfort and support. I would have no

hesitation in recommending the home to anyone. All round excellent career could not have been better cared for or treated.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you for your kind words, it has been a pleasure looking after your mum and also providing support to you all as family. I will ensure your lovely review is communicated to all the staff team. We are very happy that we exceeded your expectations, it is what we at The Rivers seek to provide.

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Review of
The Rivers
from Steve H (Son of Resident) published on 14 September 2023 Submitted via Postal Card • Report

Overall Experience

I was very impressed by the way my father was welcomed into The Rivers recently. All the staff on duty came and welcomed him by name.
My early impressions of the home are that it is very clean, and the staff are very friendly. Any request for help has been met quickly and willingly, and my father

is being helped to meet and mix with other residents.
A good start.

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you for your kind words; we take all feedback seriously and appreciate your review. It is a pleasure to look after your father, and we hope that we continue to meet your expectations.

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Review of
The Rivers
from J W (Friend of Resident) published on 9 August 2023 Submitted via Website • Report

Overall Experience

A friend of mine lives at The Rivers, I can honestly say the staff are amazing, the home is clean and everyone seems well looked after. The environment seems really homely and everyone is always so happy when I visit, I always get a warm welcome when I arrive, the only shame is I have been looking for

a placement for my mother-in-law and there is a waiting list hopefully this isn’t too long!

Reply from Jamie Holmes, Home Manager at The Rivers

Thank you for your kind words, we really appreciate all feedback and I will pass on your lovely review to the staff team. We are also very eager to get the second floor of the home commissioned and open, we are awaiting the go ahead from CQC, hopefully this won't be much longer!

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Review of
The Rivers
from Janet J (Wife of Resident) published on 16 July 2023 Submitted via Website • Report

Overall Experience

I for one can't thank The Rivers enough for all the help and understanding they've shown me while my husband has been in there knowing he's being cared for and well looked after has made me feel so much better. The staff go over and beyond to help as much as they can, nothing but praise for all of them.

Reply from Jamie Holmes, Home Manager at The Rivers

Hi, many thanks for your lovely review. We appreciate all feedback and I am glad The Rivers is meeting your expectations. It is a pleasure caring for your husband. I will be sure to pass on your lovely comments to the staff team.

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Review of
The Rivers
from Tanya B (Daughter of Resident) published on 8 July 2023 Submitted via Website • Report

Overall Experience

My beautiful mam went into The Rivers in October last year, honestly it was the last thing we wanted, but wow, they have been amazing. The staff go above and beyond with not just her care, but also in making her happy. We honestly feel so much calmer knowing she is so looked after and cared for.

Thank you x

Reply from Jamie Holmes, Home Manager at The Rivers

Hi, many thanks for your lovely comments. We appreciate all feedback and I will be sure to pass on your review to the care team. It is a pleasure to look after your mum.

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Care Home Owned by Minster Care Group in West Yorkshire

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Minster Care Group Reviews in West Yorkshire (33)

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