Care Home Owned by Minster Care Group in West Yorkshire
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Yorkshire for Minster Care Group are showing below.
View the details of all 59 locations (with 2246 reviews) owned by Minster Care Group
Minster Care Group Locations in West Yorkshire (1)
The Rivers
9.7
34 reviews
The Croft, Knottingley WF11 9BL
"After a hip replacement in June 2023, my mum started with vascular dementia. It was full on (and not slow). In October 2024 we decided to…" Read all 34 reviews
Location Type Care Home
The Rivers Care Home – Knottingley, West Yorkshire The Rivers is a newly-refurbished, purpose-built care home located in The Croft, Knottingley, close to the River Aire and local amenities. With 50 spacious en-suite bedrooms, this home offers comfortable… Read more about The Rivers
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Younger Adults
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 59 Rooms
- from £900 / week
Minster Care Group Reviews in West Yorkshire (34)
9.5
Minster Care Group has a Group Review Score of 9.5 (9.494) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.
Review of
The Rivers
from S W (Mother of Resident) published on 21 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visit the care home twice a week and I am very happy with the care which is given to my son. The carers are very helpful. When I visit I am made welcome and know that I am allowed to visit at anytime, which is wonderful. I know that my son is safe and his health has improved.
Reply from Marina Maisurjants, Home Manager at The Rivers
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Review of
The Rivers
from Sharron R (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The kindness & compassion shown to Mum & us as her family is evident & is much appreciated, the team are excellent from this perspective.
It is very difficult to leave Mum at the home after we have taken her out, it is distressing for her & us. The team members totally understand this & distract
It is very difficult to leave Mum at the home after we have taken her out, it is distressing for her & us. The team members totally understand this & distract
Mum with offers of tea, a biscuit & a chat as appropriate.
Attention to detail could be improved, as I am sure it can in many residential homes. Personal examples are: no toilet roll in the residents private toilet, missing top sheet at 8.45pm at night with only a fluffy blanket to cover Mum up & jugs of juice being given to Mum despite her notes stating water only.
I hope that these small, yet important occurrences will not happen again now that the new Manager is onboard. All new, current & agency staff need to regularly read the residents notes, it is imperative.
Good & prompt communication with two members of staff on email.
Good link to local medical support.
Thank you for caring.
Attention to detail could be improved, as I am sure it can in many residential homes. Personal examples are: no toilet roll in the residents private toilet, missing top sheet at 8.45pm at night with only a fluffy blanket to cover Mum up & jugs of juice being given to Mum despite her notes stating water only.
I hope that these small, yet important occurrences will not happen again now that the new Manager is onboard. All new, current & agency staff need to regularly read the residents notes, it is imperative.
Good & prompt communication with two members of staff on email.
Good link to local medical support.
Thank you for caring.
Reply from Marina Maisurjants, Home Manager at The Rivers
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Review of
The Rivers
from Gwyneth R (Niece of Resident) published on 2 May 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Staff always on the move but always find time to answer questions when needed. Never have I been in The Rivers without seeing cleaning taking place. The staff treat all the residents with care and as individuals. The food always looks and smells great and have a great choice. I am always informed if
there is a problem with my aunty and I'm happy to know she is getting well looked after.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from Michelle F (Daughter of Resident) published on 21 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After a hip replacement in June 2023, my mum started with vascular dementia. It was full on (and not slow). In October 2024 we decided to have full time care and placed her in The Rivers, The Croft, Knottingley. My mum passed away on 06.02.2025. All the seniors and carers were absolutely amazing. The
care and attention and love, may I add, that they showed my mum was phenomenal. This pace really is home from home. We got close to the people who looked after Mum. Truly like family at the end of Mum's journey. Thank you all so very much.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from Sam A (Granddaughter of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We couldn't be happier with how well my grandma is cared for by the team. They're so very caring and supportive, not just of my grandma, but with us as a family also. It was a difficult and upsetting situation how my grandma ending up needing care. The support and reassurance the team gave us was so
greatly appreciated. And 3 months in, the proof is in the pudding. My grandma is in better health and spirit than I've known her for a long time. THANK YOU!
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from S C (Sister of Resident) published on 18 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have found nothing but respect, professionalism, friendliness, humour and support from all the staff (without exception) to my sister and myself as a visitor. It's lovely to see her happy and well and engaging with so many, although she does like chatting to the staff. The activities, especially pet
therapy, are great. It's also nice to have a chat with the resident dogs who we are slowly making friends with. Facilities are kept wonderfully clean and nothing appears to be too much trouble whilst carrying out an exceptionally demanding job.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from Helen R (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience
1.0 out of 5
1.0 out of 5
Collected my dad Christmas Day, notice provided he was going out Christmas Day. One shoe on wrong foot other shoe missing. Pooh in his sock and T-shirt.
Nappy full wee. Not shaved or teeth brushed. Pooh crusted on his fingernails.
This is not the first time he has been found in this mess.
Nappy full wee. Not shaved or teeth brushed. Pooh crusted on his fingernails.
This is not the first time he has been found in this mess.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from C P (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The room was personalised by us as a family before Dad moved in and we were supported to bring in furniture and pictures which would replicate the home he was having to leave.
We were welcomed and involved in his care plans and the move from home to care home went so much better than expected.
Everyone
We were welcomed and involved in his care plans and the move from home to care home went so much better than expected.
Everyone
was welcoming, friendly and did all they could to make Dad feel safe and welcome. The move was a pleasure and relief to us all as a family, staff could not have been more friendly and helpful.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from Claire H (Daughter of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I wanted to share my experience with the care home where my dad now resides. Since his recent move, the staff have truly exceeded all expectations in making his room feel like a home and welcoming him with open arms. The communication with the staff has been exceptional, and as a result, my dad has
settled in seamlessly. Every member of the staff is not only friendly and helpful but also exudes genuine empathy and dedication to ensuring the well-being and happiness of all residents. It's heartwarming to see the level of care and compassion that they provide on a daily basis.
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Review of
The Rivers
from S R (Daughter of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Mum recently spent two weeks in respite care at The Rivers following a hospital stay. The staff were excellent, all extremely friendly and patient with Mum. During her stay her appetite improved and we saw her gain confidence when using a walker to help her get around.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from S E (Daughter of Resident) published on 23 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent staff always very friendly go out of their way to help you. They are absolutely brilliant with my dad and put my mind at ease that he is being cared for with such compassion. Would highly recommend The Rivers if anyone ever needed it.
Reply from Rahi Joshi, Marketing Associate at The Rivers
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Review of
The Rivers
from R T (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This is a great home, all staff very helpful and caring. Mum is happy and that is what counts.
Reply from Jankee Patel, Estates Manager at The Rivers
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Review of
The Rivers
from Susan S (Daughter of Resident) published on 9 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a family, we are very happy with the care Mum receives at The Rivers.
Mum was very ill when she first came here and her health both mentally and physically has improved so much. Every member of staff is caring and professional. We couldn't wish for anything better.
Mum was very ill when she first came here and her health both mentally and physically has improved so much. Every member of staff is caring and professional. We couldn't wish for anything better.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from Louise C (Daughter of Resident) published on 4 January 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I can't thank everyone enough who works at The Rivers each and every one of you goes above and beyond for my mum and other residents, I continue to have 100% peace of mind my mum gets all the care support she requires, You are all angels I thank you all from the bottom of my heart, the home is beautiful
and spotless, you are always met with a smile and I go home feeling better on myself too, it means so much to me.
Thank you so much
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from Alison T (Daughter of Resident) published on 12 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad recently spent 5 weeks at The Rivers and I cannot fault this place at all. Each time I visited I always found it to be spotlessly clean. The staff are all lovely and have always been so kind to my Dad. Would highly recommend this care home
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from C B (Sister of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My brother's care is exceptional he has fit in so well and actually enjoys being there well done all carers, all carers are helpful and have time to answer any questions, so glad my sister-in-law chose this brilliant facility.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from J K (Son of Resident) published on 24 October 2023 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Elderly mother in full-time care. The home was better than expected. She received excellent care, and at all times was treated with respect and courtesy. The entire staff were excellent, treating all the residents with kindness, with dignity, and caring for their comfort and support. I would have no
hesitation in recommending the home to anyone. All round excellent career could not have been better cared for or treated.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from Steve H (Son of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I was very impressed by the way my father was welcomed into The Rivers recently. All the staff on duty came and welcomed him by name.
My early impressions of the home are that it is very clean, and the staff are very friendly. Any request for help has been met quickly and willingly, and my father
My early impressions of the home are that it is very clean, and the staff are very friendly. Any request for help has been met quickly and willingly, and my father
is being helped to meet and mix with other residents.
A good start.
A good start.
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from J W (Friend of Resident) published on 9 August 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
A friend of mine lives at The Rivers, I can honestly say the staff are amazing, the home is clean and everyone seems well looked after. The environment seems really homely and everyone is always so happy when I visit, I always get a warm welcome when I arrive, the only shame is I have been looking for
a placement for my mother-in-law and there is a waiting list hopefully this isn’t too long!
Reply from Jamie Holmes, Home Manager at The Rivers
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Review of
The Rivers
from Janet J (Wife of Resident) published on 16 July 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I for one can't thank The Rivers enough for all the help and understanding they've shown me while my husband has been in there knowing he's being cared for and well looked after has made me feel so much better. The staff go over and beyond to help as much as they can, nothing but praise for all of them.
Reply from Jamie Holmes, Home Manager at The Rivers
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