Minster Care Group in West Midlands | 3 Care Homes

Review of
Wordsley Hall
from L W (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

Wordsley Hall is a very good home, and all the staff are very kind and caring. I have had two members of my family at the home. Mother and aunty and they were looked after and cared for till the end. My mother passed away 3 years ago, and when my aunty had to go into a home, we had no hesitation to

get her into Wordsley Hall. We knew she would be well looked after. She sadly passed away on 9th October 2025.

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Review of
Wordsley Hall
from C C (Niece of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

My aunt was welcomed into Wordsley Hall in February 2025 and was always cared for and provided for by a very caring team. I noticed that all of the residents were treated with respect, compassion and a sense of humour. It struck me as a happy place, and we would like to thank the management and staff

for all the love and care they gave my aunt and sympathies on her sudden death. Thank you all.

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Review of
Wordsley Hall
from T P (Sister-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Quite a few questions cannot be answered, as when we visit, we have not seen her room and we try to keep away from eating times. Seems clean enough from what we have seen. Never seen anyone doing activities, so cannot comment. When we arrive, we are shown to a room to see my sister in law. Some rooms

are better than others. The train station is particularly can be very busy and sometimes doors are open and you can see people in bed etc. Staff and management are very good, always friendly and cheerful.

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Review of
Wordsley Hall
from Christine A (Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

I have been at this home for the last 5 years now. I love it, the staff are very welcoming and friendly, nothing is too much trouble.

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Review of
Wordsley Hall
from Peter H (Wife of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Excellent

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Review of
Wordsley Hall
from Joanna P (Daughter-in-law of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

We cannot find the words to express how grateful we are to all the staff at Wordsley Hall, for the care they gave my father in law during his time with them. They treated him like one of their own. He was kept clean, well fed, entertained, and above all, safe.

It's a daunting task moving an elderly

relative into a care home and their sensitivity and evident skill in caring for older people made the process so much easier.

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Review of
Sovereign House
from John C (Friend of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

All the staff are so friendly and helpful and the love and care for my wife's Mum, is incredible. A special mention for one of the carers, she always has a smile on her face and nothing is too much trouble. A Wonderful lady. I would also like to thank another member of staff. I arrived today at Sovereign

House with a flat tyre, he fitted my spare tyre for me. What a Wonderful man. Both of them are a credit to Sovereign House.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your lovely feedback. We're delighted to hear your relative is happy with her tailored care at Sovereign House. I will share your kind words with the home team. Kind regards,

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Review of
Wordsley Hall
from K P (Wife of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

My husband is treated with a great deal of respect. From all the staff & management. Difficult at times but always polite & respectful. Always happy to please.

Reply from Rahi Joshi, Marketing Associate at Wordsley Hall

Our team is committed to supporting every resident with kindness. Your appreciation means a lot to us. Thank you for your kind sentiments.

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Review of
Karam Court Care Home
from M A (Sister of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

My sister has been a resident of Karam Care Home for over 4 years. In that time I have observed first hand the level of care and attention that she has received from the entire team. The staff are excellent and have provided faultless care. They are very friendly and approachable and have always willingly

assisted with any queries on concerns I have had regarding my sisters health. The management team lead extremely well and have assisted me every step of the way in navigating through paperwork and care plans. The care home is very homely and kept to the highest level of cleanliness. I have always felt my sister is being looked after well in the best possible hands. For all you do - and the kind thoughtful way you do it - thank you!

Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home

Thank you so much for your heartfelt feedback. We're truly grateful for your trust and kind words. It's wonderful to hear that your sister has received such excellent care and support from the entire…read more

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Review of
Karam Court Care Home
from J L (Wife of Resident) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been here since April 2024. He's settled in really well. I feel he's safe here when he wasnt at home. The staff are all friendly.

Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home

Thank you for sharing your experience with us. We are delighted that your husband has settled in and is happy with his person-tailored care. kind regards.

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Review of
Sovereign House
from Reginald H (Resident) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

Having arrived here with my wife on 6/5/2024, we both quickly settled in to routine and both being bedridden were delighted to find that we had been given rooms next to each other on ground floor, this, I am able to be placed in a wheelchair and transferred to wife's room every afternoon, considering

our ages (85/89) we both feel that we are in a situation where we can relax and enjoy life. Over the past month, I have been happy to recommend elderly friends to seriously consider Sovereign House, if ever in need of care.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your experience. It's wonderful to hear that you and your wife have settled in comfortably and can spend quality time together each day. Your kind words and recommendation mean…read more

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Review of
Sovereign House
from Ronald T (Resident) published on 13 March 2025 Submitted via Postal Card • Report

Overall Experience

I have been here almost 2 years and am being looked after very well by the care staff who are polite and very good at their jobs. Nothing is too much trouble for them. I feel safe in this care home, and content.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your lovely feedback. We're so pleased to hear that you feel happy and well cared for. Our team strives in providing compassionate and attentive support, and your kind words mean a lot…read more

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Review of
Sovereign House
from D G (Grandson of Resident) published on 19 February 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are so friendly and helpful and the love and care for my grandad is so warming to see. Plus all the activities they have on are amazing for all the residents to enjoy let alone my grandad.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for taking the time to leave us a review. We are happy to hear that your grandad is happy with his tailored care at Sovereign House. I will pass your kind words to the home team kind…read more

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Review of
Sovereign House
from Cathy W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Not a great experience - leaving a paralysed patient with buzzer on the floor no clip to keep it attached and no one comes when calling for help. Sat in bed for 2 weeks before offered any movement to sit in a chair. Not bathed for 3 weeks after arrival. Food repetitive. Catheter left to fill the bag

in the bed, not on a holder at the side. Patient lost all will to eat or live, yet care home suggested she had put weight on. Carers not very gentle. Not attentive towards patients, no interaction. When in pain told to ring 111 or 999 and do it ourselves. Reported complaint to management and no response after 2 weeks (before Christmas 2024) in fact still waiting on a written reply now after 6 weeks. Uncaring.

Reply from Emma, Home Manager at Sovereign House

We take all feedback seriously, the care and wellbeing of our residents is always our priority. Until end of January we had not received a written complaint from yourself or your family, but please be…read more

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Review of
Karam Court Care Home
from Y H (Daughter of Resident) published on 25 December 2024 Submitted via Postal Card • Report

Overall Experience

Kind and caring staff, always made sure Dad's needs were met. Well-prepared meals and snacks throughout the day. The home was always willing to help out with family's special occasions. When my Dad needed medical help, it was always seen to. Lovely home and staff, would thoroughly recommend Karam Court

to others.

Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home

Thank you for your kind feedback. We're so glad to hear that your dad is happy with the tailored care provided at Karam Court. Our team strives to provide a high standard of care at all times.

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Review of
Karam Court Care Home
from Lynne H (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report

Overall Experience

Dad lived at Karam Court for 5 years. It was clear that he was provided with a happy, safe and caring environment to live in throughout his time there. When Dad's health deteriorated, the staff adapted and responded to his additional needs appropriately. GP and palliative care team were consulted and

an end-of-life pathway put in place; the staff provided meticulous 2-hour care as he deteriorated. In addition, the consideration towards us as a family went above and beyond our expectations. I have worked in NHS for 42 years and have never witnessed such excellent end-of-life care. I do not know how to put into words the gratitude my family and I feel for the care Dad received throughout his five years at Karam Court. All the staff deserve a commendation for having such a wonderful caring and supportive work ethic. Thank you to all at Karam Court who looked after Dad and provided such fantastic care.

Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home

Thank you for your heartfelt review. We are truly honoured to have cared for your dad during his time at Karam Court. Providing compassionate and tailored care, especially during difficult times, is…read more

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Review of
Sovereign House
from Peter C (Nephew of Resident) published on 24 October 2024 Submitted via Postal Card • Report

Overall Experience

Very rarely have a beef dinner with roast. The variety of food is minimal.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your feedback. We're sorry to hear that the variety of food hasn't met your expectations. We always aim to provide a range of meals that cater to different preferences and your…read more

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Review of
Sovereign House
from Eileen R (Niece of Resident) published on 24 October 2024 Submitted via Postal Card • Report

Overall Experience

Very rarely have nice roast dinners with fresh veg. Needs more variety with respect to food.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for sharing your feedback. We always aim to provide a range of meals that cater to different preferences and your comments will be taken into consideration.

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Review of
Sovereign House
from Ian J (Resident) published on 22 October 2024 Submitted via Postal Card • Report

Overall Experience

Friendly staff offered refreshments and were very professional. A good well-maintained surroundings.

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Your kind words are appreciated and we'll continue to maintain a high standard of care at all times.

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Review of
Sovereign House
from Lily F (Daughter of Resident) published on 11 September 2024 Submitted via Postal Card • Report

Overall Experience

Since my mum resided at Sovereign House she has been a very happy person. She is well cared for and has a lovely room and good food. The staff are very thoughtful and considerate, both carers and admin. It is a cheerful place and a pleasure to visit. Any concerns are always addressed immediately ie-

a recent cataract operation for my mum. Excellent service!

Reply from Rahi Joshi, Marketing Associate at Sovereign House

Thank you for your wonderful feedback about Sovereign House. We strive to maintain a high standard of care at all times. Your appreciation means so much to us.

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Care Homes Owned by Minster Care Group in West Midlands

Minster Care Group Locations in West Midlands (3)

Minster Care Group Reviews in West Midlands (71)

Wordsley Hall

Wordsley Hall

Wordsley Hall

Wordsley Hall

Wordsley Hall

Wordsley Hall

Sovereign House

Wordsley Hall

Karam Court Care Home

Karam Court Care Home

Sovereign House

Sovereign House

Sovereign House

Sovereign House

Karam Court Care Home

Karam Court Care Home

Sovereign House

Sovereign House

Sovereign House

Sovereign House

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