Care Homes Owned by Minster Care Group in West Midlands
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in West Midlands for Minster Care Group are showing below.
View the details of all 59 locations (with 2260 reviews) owned by Minster Care Group
Minster Care Group Locations in West Midlands (3)
Sovereign House
9.4
36 reviews
Chelmarsh, Daimler Green, Coventry CV6 3LB
"All the staff are so friendly and helpful and the love and care for my wife's Mum, is incredible. A special mention for one of the carers,…" Read all 36 reviews
Location Type Care Home
Sovereign House is suited to a wide range of nursing and mental health related requirements, specialising in EMI nursing and fully-equipped for physical disabilities. Together with expert care, Sovereign House focuses on companionship and an enjoyable… Read more about Sovereign House
- Care Provided
- Long Term/Permanent
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Mental Health
- Visual / Hearing Impairment
- 60 Rooms
- from £1,100 / week
Wordsley Hall
9.3
25 reviews
Mill Street, Wordsley, Stourbridge DY8 5SX
"My aunt was welcomed into Wordsley Hall in February 2025 and was always cared for and provided for by a very caring team. I noticed that…" Read all 25 reviews
Location Type Care Home
Wordsley Hall combines professional care with support for a versatile lifestyle, with its own activities programme, range of therapies and strong community links. A converted Grade II Georgian House, Wordsley Hall is an excellent location to spend… Read more about Wordsley Hall
- Care Provided
- Long Term/Permanent
- Older Person Care
- Residential Care
- Dementia Residential Care
- 44 Rooms
- from £1,000 / week
Karam Court Care Home
8.9
11 reviews
Mallin Street, Off Highbury Road, Smethwick B66 1QX
"My sister has been a resident of Karam Care Home for over 4 years. In that time I have observed first hand the level of care and attention…" Read all 11 reviews
Location Type Care Home
Karam Court Care Home has been purpose-built to offer a flexible environment for personal elderly care, specialising in solutions for adults diagnosed with dementia. Stylish and contemporary furnishings combine with picturesque gardens to make this… Read more about Karam Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 51 Rooms
- from £1,000 / week
Minster Care Group Reviews in West Midlands (72)
9.5
Minster Care Group has a Group Review Score of 9.5 (9.481) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.
Review of
Wordsley Hall
from D C (Brother of Resident) published on 17 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Excellent care home. Care staff seems very good. Most of the staff have been there the seven years my sister has been there.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Sovereign House
from N P (Son of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My mother was a resident at Sovereign House following discharge from hospital by the NHS. She was mostly bedridden and needed a lot of care and nursing support. All the staff were friendly and welcoming. They went the extra mile to make my mother's stay comfortable.
Reply from Omkar Naik, Marketing Admin at Sovereign House
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Wordsley Hall
from L W (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Wordsley Hall is a very good home, and all the staff are very kind and caring. I have had two members of my family at the home. Mother and aunty and they were looked after and cared for till the end. My mother passed away 3 years ago, and when my aunty had to go into a home, we had no hesitation to
get her into Wordsley Hall. We knew she would be well looked after. She sadly passed away on 9th October 2025.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Wordsley Hall
from C C (Niece of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My aunt was welcomed into Wordsley Hall in February 2025 and was always cared for and provided for by a very caring team. I noticed that all of the residents were treated with respect, compassion and a sense of humour. It struck me as a happy place, and we would like to thank the management and staff
for all the love and care they gave my aunt and sympathies on her sudden death. Thank you all.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Wordsley Hall
from T P (Sister-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Quite a few questions cannot be answered, as when we visit, we have not seen her room and we try to keep away from eating times. Seems clean enough from what we have seen. Never seen anyone doing activities, so cannot comment. When we arrive, we are shown to a room to see my sister in law. Some rooms
are better than others. The train station is particularly can be very busy and sometimes doors are open and you can see people in bed etc. Staff and management are very good, always friendly and cheerful.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Wordsley Hall
from Christine A (Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been at this home for the last 5 years now. I love it, the staff are very welcoming and friendly, nothing is too much trouble.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Wordsley Hall
from Peter H (Wife of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Excellent
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Wordsley Hall
from Joanna P (Daughter-in-law of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We cannot find the words to express how grateful we are to all the staff at Wordsley Hall, for the care they gave my father in law during his time with them. They treated him like one of their own. He was kept clean, well fed, entertained, and above all, safe.
It's a daunting task moving an elderly
relative into a care home and their sensitivity and evident skill in caring for older people made the process so much easier.
Reply from Omkar Naik, Marketing Admin at Wordsley Hall
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Sovereign House
from John C (Friend of Resident) published on 23 June 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are so friendly and helpful and the love and care for my wife's Mum, is incredible. A special mention for one of the carers, she always has a smile on her face and nothing is too much trouble. A Wonderful lady. I would also like to thank another member of staff. I arrived today at Sovereign
House with a flat tyre, he fitted my spare tyre for me. What a Wonderful man. Both of them are a credit to Sovereign House.
Reply from Rahi Joshi, Marketing Associate at Sovereign House
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Wordsley Hall
from K P (Wife of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband is treated with a great deal of respect. From all the staff & management. Difficult at times but always polite & respectful. Always happy to please.
Reply from Rahi Joshi, Marketing Associate at Wordsley Hall
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Karam Court Care Home
from M A (Sister of Resident) published on 8 April 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister has been a resident of Karam Care Home for over 4 years. In that time I have observed first hand the level of care and attention that she has received from the entire team. The staff are excellent and have provided faultless care. They are very friendly and approachable and have always willingly
assisted with any queries on concerns I have had regarding my sisters health. The management team lead extremely well and have assisted me every step of the way in navigating through paperwork and care plans. The care home is very homely and kept to the highest level of cleanliness. I have always felt my sister is being looked after well in the best possible hands. For all you do - and the kind thoughtful way you do it - thank you!
Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Karam Court Care Home
from J L (Wife of Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband has been here since April 2024. He's settled in really well. I feel he's safe here when he wasnt at home. The staff are all friendly.
Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Sovereign House
from Reginald H (Resident) published on 17 March 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Having arrived here with my wife on 6/5/2024, we both quickly settled in to routine and both being bedridden were delighted to find that we had been given rooms next to each other on ground floor, this, I am able to be placed in a wheelchair and transferred to wife's room every afternoon, considering
our ages (85/89) we both feel that we are in a situation where we can relax and enjoy life. Over the past month, I have been happy to recommend elderly friends to seriously consider Sovereign House, if ever in need of care.
Reply from Rahi Joshi, Marketing Associate at Sovereign House
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Sovereign House
from Ronald T (Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I have been here almost 2 years and am being looked after very well by the care staff who are polite and very good at their jobs. Nothing is too much trouble for them. I feel safe in this care home, and content.
Reply from Rahi Joshi, Marketing Associate at Sovereign House
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Sovereign House
from D G (Grandson of Resident) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All the staff are so friendly and helpful and the love and care for my grandad is so warming to see. Plus all the activities they have on are amazing for all the residents to enjoy let alone my grandad.
Reply from Rahi Joshi, Marketing Associate at Sovereign House
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Sovereign House
from Cathy W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience
2.0 out of 5
2.0 out of 5
Not a great experience - leaving a paralysed patient with buzzer on the floor no clip to keep it attached and no one comes when calling for help. Sat in bed for 2 weeks before offered any movement to sit in a chair. Not bathed for 3 weeks after arrival. Food repetitive. Catheter left to fill the bag
in the bed, not on a holder at the side. Patient lost all will to eat or live, yet care home suggested she had put weight on. Carers not very gentle. Not attentive towards patients, no interaction. When in pain told to ring 111 or 999 and do it ourselves. Reported complaint to management and no response after 2 weeks (before Christmas 2024) in fact still waiting on a written reply now after 6 weeks. Uncaring.
Reply from Emma, Home Manager at Sovereign House
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Karam Court Care Home
from Y H (Daughter of Resident) published on 25 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Kind and caring staff, always made sure Dad's needs were met. Well-prepared meals and snacks throughout the day. The home was always willing to help out with family's special occasions. When my Dad needed medical help, it was always seen to. Lovely home and staff, would thoroughly recommend Karam Court
to others.
Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Karam Court Care Home
from Lynne H (Daughter of Resident) published on 25 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Dad lived at Karam Court for 5 years. It was clear that he was provided with a happy, safe and caring environment to live in throughout his time there. When Dad's health deteriorated, the staff adapted and responded to his additional needs appropriately. GP and palliative care team were consulted and
an end-of-life pathway put in place; the staff provided meticulous 2-hour care as he deteriorated. In addition, the consideration towards us as a family went above and beyond our expectations. I have worked in NHS for 42 years and have never witnessed such excellent end-of-life care. I do not know how to put into words the gratitude my family and I feel for the care Dad received throughout his five years at Karam Court. All the staff deserve a commendation for having such a wonderful caring and supportive work ethic. Thank you to all at Karam Court who looked after Dad and provided such fantastic care.
Reply from Rahi Joshi, Marketing Associate at Karam Court Care Home
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Sovereign House
from Peter C (Nephew of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very rarely have a beef dinner with roast. The variety of food is minimal.
Reply from Rahi Joshi, Marketing Associate at Sovereign House
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Sovereign House
from Eileen R (Niece of Resident) published on 24 October 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Very rarely have nice roast dinners with fresh veg. Needs more variety with respect to food.
Reply from Rahi Joshi, Marketing Associate at Sovereign House
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Minster Care Group to verify any information. View our terms and conditions. Minster Care Group has a Platinum Service – more info.