Minster Care Group in West Midlands | 3 Care Homes

Review of
Wordsley Hall
from Janet P (Sister-in-law of Resident) published on 9 January 2026 Submitted via Postal Card • Report

Overall Experience

Whenever visiting the staff always make us feel very welcome and they go above and beyond in caring for our sister in law. I would recommend this care home if asked.

Reply from Rahi Joshi, Marketing Associate at Wordsley HallThank you for your kind feedback. We strive to maintain high-quality care at all times.

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Review of
Wordsley Hall
from S W (Niece of Resident) published on 23 December 2025 Submitted via Website • Report

Overall Experience

Choosing a care home can be a daunting time for families, and I can safely say this care home did everything they could to keep my aunt safe and well for 7 years.
This care home retains its staff, and professionals recommended it to me for their excellent infection control.
Staff are friendly and

their understanding of dementia patients is outstanding.
From walking into the care home in 2017 to leaving it in 2025 would like to say massive thanks to every single person that works at this home. We will never forget the kindness and compassion you all gave to our family - thank you x

Reply from Rahi Joshi, Marketing Associate at Wordsley HallThank you for sharing your thoughts with us. It has been a privilege to care for your aunt over the years, and we're grateful for your trust. I will pass your kind sentiments onto the home team.
Kind regards,

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Review of
Wordsley Hall
from Leslie R (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report

Overall Experience

My mom has been looked after at Wordsley Hall for just over two years. At first mom wasn't happy as she didn't want to leave her home but her condition - Vascular Dementia led her to being incapable of caring for herself, and has started to wonder off making it unsafe for her on her own. Wordsley Hall

staff have been incredible with their patience, and care, and understanding by making mom feel happy and safe. She is enjoying her life there now. She loved the activities organised, crafts, and joins in the entertainment, she's a different woman now. Thanks to the wonderful staff who have become her family. Its a pleasure to visit her. Thank you, always feel welcome.

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Review of
Wordsley Hall
from D C (Brother of Resident) published on 17 November 2025 Submitted via Postal Card • Report

Overall Experience

Excellent care home. Care staff seems very good. Most of the staff have been there the seven years my sister has been there.

Reply from Omkar Naik, Marketing Admin at Wordsley HallThank you so much for your kind words. Our team goes above and beyond to maintain a high-quality care standards at all times, and thankyou for entrusting us with your sister's care.

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Review of
Sovereign House
from N P (Son of Resident) published on 14 November 2025 Submitted via Postal Card • Report

Overall Experience

My mother was a resident at Sovereign House following discharge from hospital by the NHS. She was mostly bedridden and needed a lot of care and nursing support. All the staff were friendly and welcoming. They went the extra mile to make my mother's stay comfortable.

Reply from Omkar Naik, Marketing Admin at Sovereign HouseThank you so much for your kind feedback. Our staff always strive for maintaining a friendly and welcoming environment. We are pleased to know your mother was comfortable at Sovereign House. I will pass your kind sentiments onto the home team.

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Review of
Wordsley Hall
from L W (Daughter of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

Wordsley Hall is a very good home, and all the staff are very kind and caring. I have had two members of my family at the home. Mother and aunty and they were looked after and cared for till the end. My mother passed away 3 years ago, and when my aunty had to go into a home, we had no hesitation to

get her into Wordsley Hall. We knew she would be well looked after. She sadly passed away on 9th October 2025.

Reply from Omkar Naik, Marketing Admin at Wordsley HallWe truly appreciate the trust you placed in Wordsley Hall by choosing us to care for both your mother and your aunt. Please accept our deepest condolences on the passing of your aunt. We are grateful that you took the time to share your experience, and we will pass your kind words on to the team.

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Review of
Wordsley Hall
from C C (Niece of Resident) published on 5 November 2025 Submitted via Postal Card • Report

Overall Experience

My aunt was welcomed into Wordsley Hall in February 2025 and was always cared for and provided for by a very caring team. I noticed that all of the residents were treated with respect, compassion and a sense of humour. It struck me as a happy place, and we would like to thank the management and staff

for all the love and care they gave my aunt and sympathies on her sudden death. Thank you all.

Reply from Omkar Naik, Marketing Admin at Wordsley HallPlease accept our deepest condolences for your loss. We will share your kind message with team and we appreciate your trust in us during such a difficult time.

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Review of
Wordsley Hall
from T P (Sister-in-law of Resident) published on 16 October 2025 Submitted via Postal Card • Report

Overall Experience

Quite a few questions cannot be answered, as when we visit, we have not seen her room and we try to keep away from eating times. Seems clean enough from what we have seen. Never seen anyone doing activities, so cannot comment. When we arrive, we are shown to a room to see my sister in law. Some rooms

are better than others. The train station is particularly can be very busy and sometimes doors are open and you can see people in bed etc. Staff and management are very good, always friendly and cheerful.

Reply from Omkar Naik, Marketing Admin at Wordsley HallThank you for this detailed feedback. We are happy to know that you are happy with your loved one's tailored care at Wordsley Hall. We always take your feedback seriously and take necessary actions to resolve them.

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Review of
Wordsley Hall
from Christine A (Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

I have been at this home for the last 5 years now. I love it, the staff are very welcoming and friendly, nothing is too much trouble.

Reply from Omkar Naik, Marketing Admin at Wordsley HallThank you for your lovely review. We are glad to know that you are happy and comfortable at Wordsley Hall. Your feedback means a lot to us.

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Review of
Wordsley Hall
from Peter H (Wife of Resident) published on 15 October 2025 Submitted via Postal Card • Report

Overall Experience

Excellent

Reply from Omkar Naik, Marketing Admin at Wordsley HallThank you so much for your review. We always strive to do our best for the residents.

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Review of
Wordsley Hall
from Joanna P (Daughter-in-law of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

We cannot find the words to express how grateful we are to all the staff at Wordsley Hall, for the care they gave my father in law during his time with them. They treated him like one of their own. He was kept clean, well fed, entertained, and above all, safe.

It's a daunting task moving an elderly

relative into a care home and their sensitivity and evident skill in caring for older people made the process so much easier.

Reply from Omkar Naik, Marketing Admin at Wordsley HallThank you for sharing your experience. We're glad to hear that your father-in-law was well cared for and supported during his time with us. We will surely pass your kind sentiments onto the team.

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Review of
Sovereign House
from John C (Friend of Resident) published on 23 June 2025 Submitted via Website • Report

Overall Experience

All the staff are so friendly and helpful and the love and care for my wife's Mum, is incredible. A special mention for one of the carers, she always has a smile on her face and nothing is too much trouble. A Wonderful lady. I would also like to thank another member of staff. I arrived today at Sovereign

House with a flat tyre, he fitted my spare tyre for me. What a Wonderful man. Both of them are a credit to Sovereign House.

Reply from Rahi Joshi, Marketing Associate at Sovereign HouseThank you for your lovely feedback. We're delighted to hear your relative is happy with her tailored care at Sovereign House. I will share your kind words with the home team. Kind regards,

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Review of
Wordsley Hall
from K P (Wife of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

My husband is treated with a great deal of respect. From all the staff & management. Difficult at times but always polite & respectful. Always happy to please.

Reply from Rahi Joshi, Marketing Associate at Wordsley HallOur team is committed to supporting every resident with kindness. Your appreciation means a lot to us. Thank you for your kind sentiments.

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Review of
Karam Court Care Home
from M A (Sister of Resident) published on 8 April 2025 Submitted via Postal Card • Report

Overall Experience

My sister has been a resident of Karam Care Home for over 4 years. In that time I have observed first hand the level of care and attention that she has received from the entire team. The staff are excellent and have provided faultless care. They are very friendly and approachable and have always willingly

assisted with any queries on concerns I have had regarding my sisters health. The management team lead extremely well and have assisted me every step of the way in navigating through paperwork and care plans. The care home is very homely and kept to the highest level of cleanliness. I have always felt my sister is being looked after well in the best possible hands. For all you do - and the kind thoughtful way you do it - thank you!

Reply from Rahi Joshi, Marketing Associate at Karam Court Care HomeThank you so much for your heartfelt feedback. We're truly grateful for your trust and kind words. It's wonderful to hear that your sister has received such excellent care and support from the entire team, and we're honoured to have played a part in her well-being.

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Review of
Karam Court Care Home
from J L (Wife of Resident) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

My husband has been here since April 2024. He's settled in really well. I feel he's safe here when he wasnt at home. The staff are all friendly.

Reply from Rahi Joshi, Marketing Associate at Karam Court Care HomeThank you for sharing your experience with us. We are delighted that your husband has settled in and is happy with his person-tailored care. kind regards.

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Review of
Sovereign House
from Reginald H (Resident) published on 17 March 2025 Submitted via Postal Card • Report

Overall Experience

Having arrived here with my wife on 6/5/2024, we both quickly settled in to routine and both being bedridden were delighted to find that we had been given rooms next to each other on ground floor, this, I am able to be placed in a wheelchair and transferred to wife's room every afternoon, considering

our ages (85/89) we both feel that we are in a situation where we can relax and enjoy life. Over the past month, I have been happy to recommend elderly friends to seriously consider Sovereign House, if ever in need of care.

Reply from Rahi Joshi, Marketing Associate at Sovereign HouseThank you for sharing your experience. It's wonderful to hear that you and your wife have settled in comfortably and can spend quality time together each day. Your kind words and recommendation mean so much to us.Kind regards, Rahi.

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Review of
Sovereign House
from Ronald T (Resident) published on 13 March 2025 Submitted via Postal Card • Report

Overall Experience

I have been here almost 2 years and am being looked after very well by the care staff who are polite and very good at their jobs. Nothing is too much trouble for them. I feel safe in this care home, and content.

Reply from Rahi Joshi, Marketing Associate at Sovereign HouseThank you for your lovely feedback. We're so pleased to hear that you feel happy and well cared for. Our team strives in providing compassionate and attentive support, and your kind words mean a lot to us.

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Review of
Sovereign House
from D G (Grandson of Resident) published on 19 February 2025 Submitted via Postal Card • Report

Overall Experience

All the staff are so friendly and helpful and the love and care for my grandad is so warming to see. Plus all the activities they have on are amazing for all the residents to enjoy let alone my grandad.

Reply from Rahi Joshi, Marketing Associate at Sovereign HouseThank you for taking the time to leave us a review. We are happy to hear that your grandad is happy with his tailored care at Sovereign House. I will pass your kind words to the home team kind regards,

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Review of
Sovereign House
from Cathy W (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report

Overall Experience

Not a great experience - leaving a paralysed patient with buzzer on the floor no clip to keep it attached and no one comes when calling for help. Sat in bed for 2 weeks before offered any movement to sit in a chair. Not bathed for 3 weeks after arrival. Food repetitive. Catheter left to fill the bag

in the bed, not on a holder at the side. Patient lost all will to eat or live, yet care home suggested she had put weight on. Carers not very gentle. Not attentive towards patients, no interaction. When in pain told to ring 111 or 999 and do it ourselves. Reported complaint to management and no response after 2 weeks (before Christmas 2024) in fact still waiting on a written reply now after 6 weeks. Uncaring.

Reply from Emma, Home Manager at Sovereign HouseWe take all feedback seriously, the care and wellbeing of our residents is always our priority. Until end of January we had not received a written complaint from yourself or your family, but please be assured this will be responded to in line with our policy. We would appreciate if you could forward the complaint you refer to above, to enquiries@minstercaregroup.co.uk as we would like to look into this. We have reviewed our records and it shows that your loved one received daily washing and had baths during their stay with us. Our menus are 4-weekly seasonal and at each meal time residents are offered at least 2 or 3 options for meals, we will always do our best to provide something they would enjoy. Regarding sitting, we were provided instructions from the hospital on admission, your loved one was advised to stay in bed until an OT visited which was chased by the home. We sincerely apologise that you felt this way during your experience and will be responding to your letter.

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Review of
Karam Court Care Home
from Y H (Daughter of Resident) published on 25 December 2024 Submitted via Postal Card • Report

Overall Experience

Kind and caring staff, always made sure Dad's needs were met. Well-prepared meals and snacks throughout the day. The home was always willing to help out with family's special occasions. When my Dad needed medical help, it was always seen to. Lovely home and staff, would thoroughly recommend Karam Court

to others.

Reply from Rahi Joshi, Marketing Associate at Karam Court Care HomeThank you for your kind feedback. We're so glad to hear that your dad is happy with the tailored care provided at Karam Court. Our team strives to provide a high standard of care at all times.

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Care Homes Owned by Minster Care Group in West Midlands

Minster Care Group Locations in West Midlands (3)

Minster Care Group Reviews in West Midlands (75)

Wordsley Hall

Wordsley Hall

Wordsley Hall

Wordsley Hall

Sovereign House

Wordsley Hall

Wordsley Hall

Wordsley Hall

Wordsley Hall

Wordsley Hall

Wordsley Hall

Sovereign House

Wordsley Hall

Karam Court Care Home

Karam Court Care Home

Sovereign House

Sovereign House

Sovereign House

Sovereign House

Karam Court Care Home

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