Care Home Owned by Minster Care Group in Norfolk

and truly at home.
What sets this home apart from the other Care homes in the area is the personal attention and patience shown to every individual. My Mother and Father are always treated with dignity, kindness, and understanding, and it's clear the team really know each resident's personality, preferences, and needs. The atmosphere is always calm, friendly, and uplifting, and the activities are thoughtfully designed to keep residents engaged, stimulated, and happy.
The home itself is welcoming, clean, and beautifully maintained, with a real sense of community. Communication with families is excellent-we are always kept informed and reassured, which gives us so much peace . Thank you

too. She's made some lovely friends and we've noticed she's eating better as well.
We honestly can't praise the staff enough-they do a fantastic job and clearly care deeply about the residents.

the recent 'virtual' trips abroad is creative and inspiring. The restaurant is great. Most of all the staff make this home exceptional ..you couldn't ask for more caring, nurturing and supportive staff.

of activities including animal visits, which my mother really enjoyed. It also included exercise afternoons which was great for mobility. She was always treated with dignity and respect.

even though most of these people have dementia and do not understand, I do not think this is very dignified for them or anyone else, also not hygienic when you see the community nurse sitting on the floor carrying out this treatment.

notices on his door telling me who his key worker was and an emergency plan for fire. I am happy and confident that if I don't come in every day he is being looked after. I can't ask for more. Congratulations on getting it right.

and hard-working care providers, I know they are all hugely passionate about providing the best levels of comfort, entertainment and safety for the residents.
My dad needs specialist care for his Alzheimer's, and the team are hugely experienced in delivering this and do so with amazing levels of respect and kindness. I live away from the area so often rely on the team's communication and updates which they always deliver promptly over the phone and on email. When I visit I'm always greeted with a friendly face and can see the genuine connection that Dad has with the staff.
It's never an easy situation but I genuinely think this home makes it as good as it can be. Thank you.

on a cold call, I was treated with courtesy and respect by all those with whom I came in contact and, as I was waiting to be taken around, I watched a member of staff talking to one of the residents who was upset. She knelt down beside her and gave her a hug and I knew that this was the place we wanted for my partner. The standards which all adhere to are, I am sure, what each of them wishes to bring to their profession and you know that those are promoted and endorsed by the very strong and talented management team. We can never speak highly enough of those who look after him, their kindness and respect never falter and they extend that to us too. Thanks for going that extra mile for him.

in. I am grateful to this home they are not staff but they were my mother's family and our family. The support and love and care is beyond their job they give. Amazing home.

family home. All staff are just wonderful so caring, kind, thoughtful and nothing is too much trouble. Their understanding of my mum's needs is second to none.
What felt terrifying has been made so easy and comfortable.
My mum isn't just cared for she is loved, which means the world to us.

have brought out the very best in him, for which I will always be grateful. What could potentially have been a traumatic time for my daughter, has been eased by the love and care of the staff at Grenville Court. Thank you.

too! The thing that stood out was the friendliness, cleanliness and caring aspect of everyone. All the rooms have their own en suites and alarms too. So very safe. When I noticed that everybody had their own front door and number, I knew my mum would like that! So it would feel like her own space if she wanted privacy, but could have the door open for guests if she wanted friends in! Mum loves the food that is all prepared for her, either to dine in the main, big room or to eat in her room if she wants too! Mum has definitely flourished here as she is taking part in loads of activities that she otherwise wouldn’t have done in her own home. Mum's key worker is brilliant with all the activities.

nans life with them. The respect and dignity they gave us and Nan as she passed away went above and beyond. We’ve decided that we are not buying gifts this Christmas, instead, we are making a large donation to Greenville Court for them to use for activities with the residents.

and I believe the Grenville staff have helped him keep his dignity in the face of many physical health and mental health issues. Grenville is always clean and, whilst peaceful, there is a friendly buzz. I'm allowed to bring in my puppy to cheer Dad up and take him out on small trips. The food seems hot, fresh and suits my dad's tastes. It's such a relief to not have to worry about him and the places he could be. I'd recommend Grenville for its level of care and the communication skills of its people. I've always felt he's in safe hands.

how to deal with this situation with as little stress for Dad as possible.
Dad didn't go out of his room too much at first but through the patience and encouragement of the staff, he is having his meals out of his room and joining in many of the activities.
Dad is treated with the utmost respect, care and dignity and there are so many activities for the residents to join, there is something going on every day.
Staff are amazing every one of them, even on those tough days, as I'm sure there are plenty, nothing is much trouble for them.
They always have time to ask how I'm doing, which is lovely.
Thanks to all staff my dad is now safe and well looked after, giving me peace of mind.