Minster Care Group in Norfolk | 1 Care Home

Review of
Grenville Court
from I M (Son of Resident) published on 25 February 2026 Submitted via Postal Card • Report

Overall Experience

My experience of Grenville Court has been very good. The staff are always pleasant and courteous and care for residents very well in my opinion.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your valued feedback, your opinions are important to our service.

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Review of
Grenville Court
from Gerry E (Husband of Resident) published on 10 February 2026 Submitted via Postal Card • Report

Overall Experience

Every one working at Grenville Court excellent looking after my wife also me when visiting nothing is to much trouble from the staff.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your feedback, it means so much to us! We are always very dedicated in promoting the quality of life and family atmosphere to both those that live here and their loved ones.

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Review of
Grenville Court
from D K (Son of Resident) published on 10 February 2026 Submitted via Website • Report

Overall Experience

When I first visited Grenville I was very impressed with how welcoming and homely it was with a lovely relaxed atmosphere.
What I like about this home is that every resident is treated as a member of their one big family together and each resident is very much cared for.
The home provides a wide range

of daily activities from visiting animals to singers and entertainers, the management and staff go all out to keep residents mentally stimulated and physically fit through gentle exercise sessions, if the residents want to take part.
I think all the staff I have met at Grenville are exceptional, very professional and they are all so friendly and so caring in what can be a very difficult and demanding job. I am very happy to know that my mother is in a safe place and looked after. I would highly recommend this home to anyone having to make the difficult decision to move their loved ones in to residential care.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your lovey words. Caring for your mum, as well as others that live here is a true pleasure. Your feedback means so much to us!

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Review of
Grenville Court
from Jeremy S (Husband of Resident) published on 3 February 2026 Submitted via Postal Card • Report

Overall Experience

The staff at Grenville Court have provided my wife with the highest possible care and support. They treat her with dignity and love, always ensuring she is comfortable and safe. A truly supportive environment that aims for and achieves a family atmosphere. The staff are always helpful and caring even

to residents families. I can personally vouch for massive support from the manager down as I struggle with my wife's dementia journey. This is a care home that I trust completely. There is a full and imaginative range of activities that enhance life here.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your kind feedback, both you and your wife are truly important to us.

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Review of
Grenville Court
from K T (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Mum has been at Grenville over a year and I am eternally grateful for all they do and have done for her. Her move there saw a lot of problems for mum but with the help and support of some amazing staff (Penny) amongst others) she has settled better than I thought she would. She is safe and well cared

for and, any questions I've needed to know have been answered. No one and nothing is perfect and there is always room for improvement but, that stands for all of us in life. All of the staff play a vital role in caring for the residents and if it wasn't for all of them (in doing a job that we unfortunately can't do ourselves) it would slowly fall apart. I applaud you all for the job you do and thank you from the bottom of my heart

Reply from Rahi Joshi, Marketing Associate at Grenville CourtThank you for such a heartfelt and thoughtful review. We're truly grateful for your kind words and for the trust you've placed in Grenville over the past year.

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Review of
Grenville Court
from Mark A (Son of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Heartfelt thanks regarding the care of our mum, I want to express my deepest gratitude for the incredible care our mum has received since joining you for initially respite care. what began as a short-term stay has transitioned into mum becoming a permanent resident, and we couldn't be happier with

this decision. This was our first experience with a care home, and we were naturally anxious. However, the transition has been amazing, I cannot praise your facility and staff enough. Every member of the team is absolutely wonderful. Nothing is too much trouble, and I am always touched by the fact that the staff members know me by name when I visit. Most importantly, our mums quality of life has improved significantly since she arrived. I truly don't know where she would be without this caring Care home and level of care she receives Granville Court provides many activities during the week and Mum often engages in these. Thank you all, we have our mum back.

Reply from Rahi Joshi, Marketing Associate at Grenville CourtThank you so much for your incredibly kind and heartfelt words. We are truly honoured that you chose Grenville Court for your mum's care, especially as this was your first experience with a care home. I will pass your kind sentiments to the home team.

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Review of
Grenville Court
from Janey H (Daughter of Resident) published on 30 January 2026 Submitted via Website • Report

Overall Experience

Grenville Court looked after my Mum from March 2025 until January 2026. The whole team gave my Mum incredible support and kept me well informed of her health and wellbeing. Mum was very comfortable and settled within the care home and they helped us all along through her end of life journey with care,

respect and dignity. Thank you so much to the Grenville Court family.

Reply from Rahi Joshi, Marketing Associate at Grenville CourtThank you for your kind and thoughtful words. We're so sorry for your loss and are honoured to have cared for your mum. It means a great deal to know she felt comfortable and supported, and we truly appreciate you taking the time to thank the Grenville Court team.

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Review of
Grenville Court
from Henry P (Son of Resident) published on 28 January 2026 Submitted via Website • Report

Overall Experience

The team at Grenville have always been brilliant with my Dad, but particularly recently.
He's had a run of health issues and has received nothing but support and patience from the team.
We are so glad that he's in Grenville in the hands of their great team. Couldn't recommend them enough!

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your kind words - we appreciate it so much. Caring for your dad is such a true privilege and we are so pleased that you can see that in the way we care.

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Review of
Grenville Court
from Louise R (Daughter of Resident) published on 27 January 2026 Submitted via Website • Report

Overall Experience

Cannot express how wonderful Grenville carehome. Your treated with the utmost respect and become part of a family. I have recommended Grenville to friends who have had to make the same decision we as a family had to do.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your kind and thoughtful words. Caring for your loved one was truly such a privilege.

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Review of
Grenville Court
from M B (Relative of Resident) published on 20 January 2026 Submitted via Website • Report

Overall Experience

My following comments can only relate to care received on the first floor at Grenville Court as I had no experience of care on the ground floor.
Unfortunately my 90 year-old cousin's experience at Grenville Court from October 2025 was not a good one and after three months, at my request, her social

worker facilitated arrangements for her to move to an alternative county council funded place in a nearby care home where she is now settled and happy.
During her short stay I raised issues concerning unpleasant odour, health & safety, hygiene, dignity, medication protocol and nutrition and took the necessary steps for my relative to move in January when I sadly lost faith in the management's accountability.
The first floor corridors are very shabby and would greatly benefit from a refresh.
On a positive note, I can say that three female members of the caring staff stood out from the rest and provided an excellent standard of care, for which I have thanked them.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for sharing your feedback regarding your cousin's stay at Grenville Court.

The concerns raised in October were carefully reviewed and concluded by management in November, in collaboration with Adult Social Care. Measures were put in place to address health, safety, and nutritional needs, and no safeguarding or care-quality issues were identified.

When it became clear that you felt Grenville Court was not the right long-term fit for your cousin, we supported her transition to an alternative placement in January and provided her new home with full care plans, including a record of actions taken to promote person-centred care. As her stay there has just begun, we are unable to comment on her experience at the new home.

We are pleased to note your acknowledgement of members of our care team who provided a high standard of care, as compassionate, person-centred support remains central to our service.

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Review of
Grenville Court
from Steph P (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report

Overall Experience

Amazing place lovely friendly carers the home has amazing activities for residents it's clean and we are very much keep up to date with care plans and any medical issues that come about would fully recommend this home

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your kind feedback, it is really appreciated and motivational for us all!

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Review of
Grenville Court
from Tom F (Son of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the outstanding care provided at Grenville Court , From the moment i walked through the doors, there's a sense of warmth, compassion, and genuine dedication. The staff go above and beyond every single day to ensure residents not only feel safe, but also valued, respected,

and truly at home.
What sets this home apart from the other Care homes in the area is the personal attention and patience shown to every individual. My Mother and Father are always treated with dignity, kindness, and understanding, and it's clear the team really know each resident's personality, preferences, and needs. The atmosphere is always calm, friendly, and uplifting, and the activities are thoughtfully designed to keep residents engaged, stimulated, and happy.
The home itself is welcoming, clean, and beautifully maintained, with a real sense of community. Communication with families is excellent-we are always kept informed and reassured, which gives us so much peace . Thank you

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you so much for these beautiful words, it means so much to us all.

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Review of
Grenville Court
from Anne W (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report

Overall Experience

Best home ,so much care and compassion, nothing is to much trouble. Staff are outstanding, my mum was in this home until she passed away ,so much love they gave her and my family ,would recommend this home xxxxx

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you so much for such lovely kind words, it means so much to us!

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Review of
Grenville Court
from Bob D (Relative of Resident) published on 16 September 2025 Submitted via Website • Report

Overall Experience

Visited from our home in Petersfield Hants to view the Grenville and meet the lovely staff who had looked after our relative. We had viewed the Home On Line & been told all about it. We were made so very welcome and all we had been told was confirmed. Great home great staff great facility.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your kind words, it means so much to us.

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Review of
Grenville Court
from J A (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report

Overall Experience

Our mum has only recently moved into the home, but already we've seen how caring, attentive, and helpful the staff are with all the residents. Everyone has made her feel so welcome.
She's genuinely happy there-she loves taking part in the activities, and as a family, we really enjoy getting involved

too. She's made some lovely friends and we've noticed she's eating better as well.
We honestly can't praise the staff enough-they do a fantastic job and clearly care deeply about the residents.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for these kind words, they mean so much to us.

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Review of
Grenville Court
from Sarah C (Daughter-in-law of Resident) published on 24 April 2025 Submitted via Website • Report

Overall Experience

Grenville Court provides fantastic care in a loving and supportive environment for my father in law. We chose it because they also provided outstanding care for my mother in law 2 years ago. The manager and the team have the very best interests of all the care users, the range of activities is fabulous,

the recent 'virtual' trips abroad is creative and inspiring. The restaurant is great. Most of all the staff make this home exceptional ..you couldn't ask for more caring, nurturing and supportive staff.

Reply from Abby Thornhill, Home Manager at Grenville CourtSarah, these words are so beautiful. We absolutely adore both your father in law and still think about your mother in law always. Thank you, I will share this with the team as they will be chuffed to read this!

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Review of
Grenville Court
from S B (Son of Resident) published on 2 January 2025 Submitted via Website • Report

Overall Experience

We found that all the staff at Grenville Court Care Home were supportive, caring and loving towards my mother in her time of need.
We could not have wished for a better care team that also befriended the family and kept us informed and supported.
The events coordinators always provided a wide variety

of activities including animal visits, which my mother really enjoyed. It also included exercise afternoons which was great for mobility. She was always treated with dignity and respect.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for this review, we were very fond of your mother and we miss her very much.

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Review of
Grenville Court
from Jackie K (Daughter of Resident) published on 11 December 2024 Submitted via Website • Report

Overall Experience

Overall good, but never give it five stars as there is always room for improvement in some areas. Staff are excellent and do a great job for the pay that any care worker receives.
Have seen residents have treatment (changing dressings) in the dining room in front of visitors and other residents and

even though most of these people have dementia and do not understand, I do not think this is very dignified for them or anyone else, also not hygienic when you see the community nurse sitting on the floor carrying out this treatment.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your kind words, I have passed this over to the team. I always appreciate input on where the service can be improved and I have also passed feedback onto our community team that visits. This practice is not encouraged and has been addressed.

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Review of
Grenville Court
from V E (Wife of Resident) published on 10 December 2024 Submitted via Website • Report

Overall Experience

I was very worried about having to put my husband into a home especially as you hear all funny things but not here, all the staff are marvellous. His care is a no 1 priority, he's lovely and clean and tidy, his needs are looked after and the home is spotless. Just walked into his room and there were

notices on his door telling me who his key worker was and an emergency plan for fire. I am happy and confident that if I don't come in every day he is being looked after. I can't ask for more. Congratulations on getting it right.

Reply from Abby Thornhill, Home Manager at Grenville CourtDear Val, thank you so much for your kind words. I will show all the staff and it will give them a fantastic boost for all their efforts and hard work. Take care, I am always here if you need anything.

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Review of
Grenville Court
from K W (Son of Resident) published on 2 December 2024 Submitted via Website • Report

Overall Experience

Impressed with the genuine care and attention Mum receives. Always clean. Looked at lots of homes before choosing this one. Nowhere can ever be perfect but I feel the staff here do genuinely care about the residents, Mum at least. That obviously translates into the care she receives.

Reply from Abby Thornhill, Home Manager at Grenville CourtThank you for your kind words. I will share this with the team so they can be proud that their efforts are appreciated.

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Minster Care Group Reviews in Norfolk (53)

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