Care Home Owned by Minster Care Group in Norfolk
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Norfolk for Minster Care Group are showing below.
View the details of all 59 locations (with 2202 reviews) owned by Minster Care Group
Minster Care Group Locations in Norfolk (1)
Grenville Court
9.9
44 reviews
Horsbeck Way, Horsford, Norwich NR10 3BB
"I cannot speak highly enough of the outstanding care provided at Grenville Court , From the moment i walked through the doors, there's a…" Read all 44 reviews
Location Type Care Home
Grenville Court provides a service that is personalised to each resident's needs and preference, making the most of a versatile interior and pleasing surroundings. A qualified team are experienced in the task of dementia care, in pursuit of which… Read more about Grenville Court
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- Palliative Care
- 64 Rooms
- from £1,000 / week
Minster Care Group Reviews in Norfolk (44)
9.5
Minster Care Group has a Group Review Score of 9.5 (9.466) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.
Review of
Grenville Court
from Steph P (Daughter of Resident) published on 1 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Amazing place lovely friendly carers the home has amazing activities for residents it's clean and we are very much keep up to date with care plans and any medical issues that come about would fully recommend this home
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you for your kind feedback, it is really appreciated and motivational for us all!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Tom F (Son of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I cannot speak highly enough of the outstanding care provided at Grenville Court , From the moment i walked through the doors, there's a sense of warmth, compassion, and genuine dedication. The staff go above and beyond every single day to ensure residents not only feel safe, but also valued, respected,
and truly at home.
What sets this home apart from the other Care homes in the area is the personal attention and patience shown to every individual. My Mother and Father are always treated with dignity, kindness, and understanding, and it's clear the team really know each resident's personality, preferences, and needs. The atmosphere is always calm, friendly, and uplifting, and the activities are thoughtfully designed to keep residents engaged, stimulated, and happy.
The home itself is welcoming, clean, and beautifully maintained, with a real sense of community. Communication with families is excellent-we are always kept informed and reassured, which gives us so much peace . Thank you
What sets this home apart from the other Care homes in the area is the personal attention and patience shown to every individual. My Mother and Father are always treated with dignity, kindness, and understanding, and it's clear the team really know each resident's personality, preferences, and needs. The atmosphere is always calm, friendly, and uplifting, and the activities are thoughtfully designed to keep residents engaged, stimulated, and happy.
The home itself is welcoming, clean, and beautifully maintained, with a real sense of community. Communication with families is excellent-we are always kept informed and reassured, which gives us so much peace . Thank you
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you so much for these beautiful words, it means so much to us all.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Anne W (Daughter of Resident) published on 30 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Best home ,so much care and compassion, nothing is to much trouble. Staff are outstanding, my mum was in this home until she passed away ,so much love they gave her and my family ,would recommend this home xxxxx
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you so much for such lovely kind words, it means so much to us!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Bob D (Relative of Resident) published on 16 September 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Visited from our home in Petersfield Hants to view the Grenville and meet the lovely staff who had looked after our relative. We had viewed the Home On Line & been told all about it. We were made so very welcome and all we had been told was confirmed. Great home great staff great facility.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you for your kind words, it means so much to us.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from J A (Daughter of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Our mum has only recently moved into the home, but already we've seen how caring, attentive, and helpful the staff are with all the residents. Everyone has made her feel so welcome.
She's genuinely happy there-she loves taking part in the activities, and as a family, we really enjoy getting involved
She's genuinely happy there-she loves taking part in the activities, and as a family, we really enjoy getting involved
too. She's made some lovely friends and we've noticed she's eating better as well.
We honestly can't praise the staff enough-they do a fantastic job and clearly care deeply about the residents.
We honestly can't praise the staff enough-they do a fantastic job and clearly care deeply about the residents.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you for these kind words, they mean so much to us.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Sarah C (Daughter-in-law of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Grenville Court provides fantastic care in a loving and supportive environment for my father in law. We chose it because they also provided outstanding care for my mother in law 2 years ago. The manager and the team have the very best interests of all the care users, the range of activities is fabulous,
the recent 'virtual' trips abroad is creative and inspiring. The restaurant is great. Most of all the staff make this home exceptional ..you couldn't ask for more caring, nurturing and supportive staff.
Reply from Abby Thornhill, Home Manager at Grenville Court
Sarah, these words are so beautiful. We absolutely adore both your father in law and still think about your mother in law always. Thank you, I will share this with the team as they will be chuffed to read this!
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from S B (Son of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We found that all the staff at Grenville Court Care Home were supportive, caring and loving towards my mother in her time of need.
We could not have wished for a better care team that also befriended the family and kept us informed and supported.
The events coordinators always provided a wide variety
We could not have wished for a better care team that also befriended the family and kept us informed and supported.
The events coordinators always provided a wide variety
of activities including animal visits, which my mother really enjoyed. It also included exercise afternoons which was great for mobility. She was always treated with dignity and respect.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you for this review, we were very fond of your mother and we miss her very much.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Jackie K (Daughter of Resident) published on 11 December 2024 Submitted via Website • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Overall good, but never give it five stars as there is always room for improvement in some areas. Staff are excellent and do a great job for the pay that any care worker receives.
Have seen residents have treatment (changing dressings) in the dining room in front of visitors and other residents and
Have seen residents have treatment (changing dressings) in the dining room in front of visitors and other residents and
even though most of these people have dementia and do not understand, I do not think this is very dignified for them or anyone else, also not hygienic when you see the community nurse sitting on the floor carrying out this treatment.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you for your kind words, I have passed this over to the team. I always appreciate input on where the service can be improved and I have also passed feedback onto our community team that visits. This practice is not encouraged and has been addressed.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from V E (Wife of Resident) published on 10 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was very worried about having to put my husband into a home especially as you hear all funny things but not here, all the staff are marvellous. His care is a no 1 priority, he's lovely and clean and tidy, his needs are looked after and the home is spotless. Just walked into his room and there were
notices on his door telling me who his key worker was and an emergency plan for fire. I am happy and confident that if I don't come in every day he is being looked after. I can't ask for more. Congratulations on getting it right.
Reply from Abby Thornhill, Home Manager at Grenville Court
Dear Val, thank you so much for your kind words. I will show all the staff and it will give them a fantastic boost for all their efforts and hard work. Take care, I am always here if you need anything.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from K W (Son of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Impressed with the genuine care and attention Mum receives. Always clean. Looked at lots of homes before choosing this one. Nowhere can ever be perfect but I feel the staff here do genuinely care about the residents, Mum at least. That obviously translates into the care she receives.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you for your kind words. I will share this with the team so they can be proud that their efforts are appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from J P (Son of Resident) published on 29 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Clean, caring and compassionate. It's always a hugely emotional and difficult decision to decide who to place your trust in when looking for care for a loved one but all of the staff here have reassured our family at every turn. From the professional and communicative administration team to the loving
and hard-working care providers, I know they are all hugely passionate about providing the best levels of comfort, entertainment and safety for the residents.
My dad needs specialist care for his Alzheimer's, and the team are hugely experienced in delivering this and do so with amazing levels of respect and kindness. I live away from the area so often rely on the team's communication and updates which they always deliver promptly over the phone and on email. When I visit I'm always greeted with a friendly face and can see the genuine connection that Dad has with the staff.
It's never an easy situation but I genuinely think this home makes it as good as it can be. Thank you.
My dad needs specialist care for his Alzheimer's, and the team are hugely experienced in delivering this and do so with amazing levels of respect and kindness. I live away from the area so often rely on the team's communication and updates which they always deliver promptly over the phone and on email. When I visit I'm always greeted with a friendly face and can see the genuine connection that Dad has with the staff.
It's never an easy situation but I genuinely think this home makes it as good as it can be. Thank you.
Reply from Abby Thornhill, Home Manager at Grenville Court
Your words mean so much to the team. Thank you for this recognition. We are definitely very fond of your dad.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Lauren D (Granddaughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
One of the best care homes, they cared for my nan when she was very poorly and to the very end. They were amazing, always had activities on for the service users and took my nan to the pub! Highly recommend.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you for your kind words. It is greatly appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Rachael T (Partner of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My partner has been at Grenville Court for over a year and has advanced dementia. We are so lucky to have found somewhere that offers such high standards of care for him. The staff are fantastic and he feels safe and cared for which is, for us, the most important thing.
When I first came to Grenville
When I first came to Grenville
on a cold call, I was treated with courtesy and respect by all those with whom I came in contact and, as I was waiting to be taken around, I watched a member of staff talking to one of the residents who was upset. She knelt down beside her and gave her a hug and I knew that this was the place we wanted for my partner. The standards which all adhere to are, I am sure, what each of them wishes to bring to their profession and you know that those are promoted and endorsed by the very strong and talented management team. We can never speak highly enough of those who look after him, their kindness and respect never falter and they extend that to us too. Thanks for going that extra mile for him.
Reply from Abby Thornhill, Home Manager at Grenville Court
Rachael, your kind words are such a wonderful thing to read. I have shared this with the care team, in which it has visibly made their smiles even brighter today. We are all very fond of your partner here at Grenville Court. Thank you.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Karen J (Daughter of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was a resident in this heart-warming beautiful home. My mother died this year and she moved back to this home not that long ago. My mother was here before she moved to another care home because of her needs in dementia care but recently returned back to her home which she had her last year
in. I am grateful to this home they are not staff but they were my mother's family and our family. The support and love and care is beyond their job they give. Amazing home.
Reply from Abby Thornhill, Home Manager at Grenville Court
It was such a pleasure to care for your mum. Thank you for your lovely words, it means so much to receive! We will miss your mum very much.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Louise R (Daughter of Resident) published on 31 May 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After our family having to make a difficult decision a year ago for Mum to go into care, we couldn't have made a better choice. Grenville Court is an outstanding care home and right from day 1 we as a family couldn't be happier with the choice made for Mum to live. It's not just a care home it's a loving
family home. All staff are just wonderful so caring, kind, thoughtful and nothing is too much trouble. Their understanding of my mum's needs is second to none.
What felt terrifying has been made so easy and comfortable.
My mum isn't just cared for she is loved, which means the world to us.
What felt terrifying has been made so easy and comfortable.
My mum isn't just cared for she is loved, which means the world to us.
Reply from Rahi Joshi, Marketing Associate at Grenville Court
Thank you for sharing your experience. We are grateful for your kind words and are delighted to know your mum is happy and comfortable at Grenville Court. Kind regards, Rahi.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Shirley D (Ex Family Member) published on 1 December 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My ex-husband is a resident at Grenville Court. I have not seen him this happy in years. He partakes in most activities, which I am able to follow on social media. He is constantly smiling and enjoying life to its fullest. The staff are amazing and nothing appears to be too much trouble for them. They
have brought out the very best in him, for which I will always be grateful. What could potentially have been a traumatic time for my daughter, has been eased by the love and care of the staff at Grenville Court. Thank you.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you so much for your kind words, it is greatly appreciated.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from P S (Daughter of Resident) published on 23 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When visiting Grenville Court for the first time, I was welcomed by the manager and another staff member, which was very professional. I was shown around the whole areas and had a tour by a staff member of even the garden areas too. All the staff were very polite and helpful with any questions I asked
too! The thing that stood out was the friendliness, cleanliness and caring aspect of everyone. All the rooms have their own en suites and alarms too. So very safe. When I noticed that everybody had their own front door and number, I knew my mum would like that! So it would feel like her own space if she wanted privacy, but could have the door open for guests if she wanted friends in! Mum loves the food that is all prepared for her, either to dine in the main, big room or to eat in her room if she wants too! Mum has definitely flourished here as she is taking part in loads of activities that she otherwise wouldn’t have done in her own home. Mum's key worker is brilliant with all the activities.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you so much for these kind words, we are so fond of your mum! Your support is very much appreciated and means a lot to me and of course the lovely team at Grenville.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Marie M (Granddaughter of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I’m writing to say that the care my Nan received from everyone at Greenville Court Care Home was outstanding. Nothing was too much trouble, the care, kindness, respect and dignity they showed and gave my Nan was outstanding. They were also extremely supportive and caring to us as a family throughout
nans life with them. The respect and dignity they gave us and Nan as she passed away went above and beyond. We’ve decided that we are not buying gifts this Christmas, instead, we are making a large donation to Greenville Court for them to use for activities with the residents.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you very much for your kind words. We all loved the time we had with your nan. You are all wonderful people. The donation is very much appreciated and will provide more activities for our residents.
Thank you.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Rebecca L (Daughter of Resident) published on 4 September 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone at Grenville Court has been caring and respectful from the start. All the staff welcomed my dad when he came, listened to his needs and communicated with him well. They help him do the things he likes and respond to him excellently despite his challenging behaviour. Dad is treated as an individual
and I believe the Grenville staff have helped him keep his dignity in the face of many physical health and mental health issues. Grenville is always clean and, whilst peaceful, there is a friendly buzz. I'm allowed to bring in my puppy to cheer Dad up and take him out on small trips. The food seems hot, fresh and suits my dad's tastes. It's such a relief to not have to worry about him and the places he could be. I'd recommend Grenville for its level of care and the communication skills of its people. I've always felt he's in safe hands.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you so much for your kind words. It is such a pleasure knowing your dad and caring for him. On behalf of us all we are very graceful for the praise.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Grenville Court
from Sue N (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My dad moved into Grenville Court in May 2022. I was worried about the thought of Dad being in care. But from that first phone call I made to the home to my first visit to look around, I felt a sense of relief.
At first, Dad was confused about why he was there and wanted to go home but the staff knew
At first, Dad was confused about why he was there and wanted to go home but the staff knew
how to deal with this situation with as little stress for Dad as possible.
Dad didn't go out of his room too much at first but through the patience and encouragement of the staff, he is having his meals out of his room and joining in many of the activities.
Dad is treated with the utmost respect, care and dignity and there are so many activities for the residents to join, there is something going on every day.
Staff are amazing every one of them, even on those tough days, as I'm sure there are plenty, nothing is much trouble for them.
They always have time to ask how I'm doing, which is lovely.
Thanks to all staff my dad is now safe and well looked after, giving me peace of mind.
Dad didn't go out of his room too much at first but through the patience and encouragement of the staff, he is having his meals out of his room and joining in many of the activities.
Dad is treated with the utmost respect, care and dignity and there are so many activities for the residents to join, there is something going on every day.
Staff are amazing every one of them, even on those tough days, as I'm sure there are plenty, nothing is much trouble for them.
They always have time to ask how I'm doing, which is lovely.
Thanks to all staff my dad is now safe and well looked after, giving me peace of mind.
Reply from Abby Thornhill, Home Manager at Grenville Court
Thank you very much for your kind words. We are very fond of your dad here at Grenville Court and we thank you for all your support with the home and the staff.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Minster Care Group to verify any information. View our terms and conditions. Minster Care Group has a Platinum Service – more info.