Care Homes Owned by Minster Care Group in Cornwall
9.5
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cornwall for Minster Care Group are showing below.
View the details of all 59 locations (with 2265 reviews) owned by Minster Care Group
Minster Care Group Locations in Cornwall (2)
Amberley House Nursing Home
9.9
33 reviews
The Crescent, Truro TR1 3ES
"My mum moved into Amberley House on 15th May 2025. Since moving here, mum has settled well. I am very impressed with the way the service is…" Read all 33 reviews
Location Type Care Home
Amberley House Nursing Home is licenced to care for thirty persons with nursing needs, and it offers an ideal residential setting for expert care as well as a varied daily schedule. The Amberley property is convenient to bus services and a road across… Read more about Amberley House Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- 35 Rooms
- from £1,250 / week
Hillcrest House Ltd
9.6
36 reviews
Barbican Road, East Looe, Looe PL13 1NN
"The care home is warm and comfortable. The staff are excellent and very caring, looking after residents, working without complaint and…" Read all 36 reviews
Location Type Care Home
Hillcrest House Nursing Home has a highly qualified team of Managers and professional nursing staff, able to personally assess each residents' nursing, medical and dietary needs, ensuring every resident receives the best possible care and treatment available… Read more about Hillcrest House Ltd
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 75 Rooms
- from £1,100 / week
Minster Care Group Reviews in Cornwall (69)
9.5
Minster Care Group has a Group Review Score of 9.5 (9.478) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.
Review of
Hillcrest House Ltd
from John P (Husband of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home is warm and comfortable.
The staff are excellent and very caring, looking after residents, working without complaint and cheerfulness.
The food could be better.
The staff are excellent and very caring, looking after residents, working without complaint and cheerfulness.
The food could be better.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Amberley House Nursing Home
from Deborah S (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum moved into Amberley House on 15th May 2025. Since moving here, mum has settled well. I am very impressed with the way the service is run. The care and support Mum has is first class. The home is spotless. There is a menu up on the wall, so I can see what she is having on that day. Staff are very
accommodating and welcoming. They have many activities, which mum likes, especially shopping. I couldn't wish for anything more for her, and I am truly happy in the service she has.
Reply from Sharon Gerrans, Manager at Amberley House Nursing Home
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Review of
Hillcrest House Ltd
from J H (Son of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was moved from another care home in Liskeard at the request of ASC due to finance. The move has gone extremely well. Mum has settled very well, staff have been excellent with Mum. Lots of activities going on. Mum has been out of her room every day and mixing with other residents, which has helped
her settle in well. I have found Mum more expressive and more able to hold a conversation, which was not so good before. We as a family are really pleased with Mum's care.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Amberley House Nursing Home
from Susan P (Wife of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband had booked 2 weeks of respite care, but on his discharge from hospital on 8th September, he was terminally ill, we were reassured that the room was his as long as we needed - it was almost 7 weeks. The managers and all staff were professional, attentive, good company, with the skills necessary
for his care.
The palliative/end-of-life care was excellent, with appropriate medication. The freedom of visiting enabled friends and family to spend valuable time with him. His only criticisms were "thin toilet paper" and sometimes being missed by the tea/coffee trolley. There was great care and dignity when he died.
The palliative/end-of-life care was excellent, with appropriate medication. The freedom of visiting enabled friends and family to spend valuable time with him. His only criticisms were "thin toilet paper" and sometimes being missed by the tea/coffee trolley. There was great care and dignity when he died.
Reply from Sharon Gerrans, Manager at Amberley House Nursing Home
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Review of
Hillcrest House Ltd
from Jony B (Stepson of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Hillcrest were extremely helpful and thoughtful throughout. My step-dad's brief visit. They healed him extremely well in quite difficult circumstances.
In particular, Dom's - dealt with his passing in a kind and thoughtful manner and made the experience more manageable.
Thanks all!
In particular, Dom's - dealt with his passing in a kind and thoughtful manner and made the experience more manageable.
Thanks all!
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Hillcrest House Ltd
from Colin W (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are generally very friendly, helpful and accommodating.
Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.
Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Hillcrest House Ltd
from Elizabeth T (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The guest rooms are ok, not overly warm. The bathroom door needs replacing, a bit tired and worn. Also should be more than 1 shower rooms - times limited for guests to be showered. My mum only given 1 shower in 13 days, having requested more.
Food never very hot.
More activities to include going
Food never very hot.
More activities to include going
off site occasionally.
High standard of cleanliness.
Staff are considerate of all residents and show real care.
High standard of cleanliness.
Staff are considerate of all residents and show real care.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Hillcrest House Ltd
from A P (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum is being well cared for. Staff show concern and warmth toward her and are active in her health care.
Her family are warmly welcomed also.
Mum enjoys the range of meals offered.
She likes her room and having her own bathroom.
Mum has a pleasant outlook onto the garden.
Her family are warmly welcomed also.
Mum enjoys the range of meals offered.
She likes her room and having her own bathroom.
Mum has a pleasant outlook onto the garden.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Hillcrest House Ltd
from A D (Nephew of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Care home seems to be run very well, always clean & warm & staff are very caring.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Hillcrest House Ltd
from Lucy B (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Everyone seemed very relaxed. My mother appeared clean and chilled out in the day room. As good as I could wish for.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Hillcrest House Ltd
from John M (Husband of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am happy that my wife has lived in Hillcrest House for over 4 years, as she is well looked after. Care is given consistently and with genuine affection. There appears to be little turnover of staff, and the carers know the residents well, although sometimes information is not passed over from shift
to shift. I am always amazed at how the carers cope in the advanced dementia unit, displaying seemingly endless reserves of patience. The physical fabric of the home is slowly improving, but Trevena upstairs needs new windows. More staff dedicated to activities would help.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Amberley House Nursing Home
from W H (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone at the care home is extremely professional. Staff and management were very accessable and always gave time to talk you and keep you updated. Staff encouraged Dad to attend activities in such a way that he was delighted to tell us all the new things he had been trying. Everyone did everything
they could to address things Dad wanted to make him feel really cared for and considered. The atmosphere created here is more like a large family, each Staff member going above and beyond.
I would say to any relative who is hesitant about there family member going into a carehome that Amberley will take all your worries away and leave you with irreplaceable memories.
I would say to any relative who is hesitant about there family member going into a carehome that Amberley will take all your worries away and leave you with irreplaceable memories.
Reply from Sharon Gerrans, Manager at Amberley House Nursing Home
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Review of
Hillcrest House Ltd
from S V (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was at Hillcrest for end of life care, and we cannot thank you enough for the wonderful care that has been provided. Everyone has been so friendly to her, and she told me that she loved it there.
It has given my sister and I such peace of mind to know that she has been looked after by such lovely
It has given my sister and I such peace of mind to know that she has been looked after by such lovely
people for the last six months of her life, and the compassion that we have been given during and after her passing has been much appreciated.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Amberley House Nursing Home
from D T (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was brought to Amberley House for end-of-life care. Although he was frail, he was very comfortable and recognised the excellent care he received from all the staff. Whenever I visited, I was always able to discuss dad's condition with any member of staff who all gave me whatever time I needed.
Many thanks for making Dad's last days peaceful and dignified.
Reply from Sharon Gerrans, Manager at Amberley House Nursing Home
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Review of
Hillcrest House Ltd
from Emma F (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was a recent resident at Hillcrest for approx 9 months, and the care & kindness he was shown in his final days was incredible. Each time I visited, I was always given a warm welcome, and then some much needed support towards the end of his time. Every single member of staff is fantastic, there
arent enough words to describe how amazing they all are. The food is great, and you can add touches from home to the rooms so Dad felt more settled. Dad was treated with dignity and compassion, and it's something I will forever be grateful for. Thank you all so much.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Amberley House Nursing Home
from Spencer M (Nephew of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Aunt resided in Amberley House for well over 5 years during which time she received exemplary care and support from a very well-trained attentive and supportive staff team. She was really happy staying there and I can't recommend this care home enough.
Reply from Sharon Gerrans, Manager at Amberley House Nursing Home
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Review of
Hillcrest House Ltd
from S S (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like all the staff to know how much we as a family valued the care my father received in the last few months of his life in the Trevenna Unit of Hillcrest House LTD.
On our visits there was always a friendly member of staff to discuss Dad's health. We were all kept well informed. Everyone
was very kind, patient and professional. Dad was very well looked after, with individual personal care and friendly words. Our mother was also welcomed each day on her visits, being given cups of tea and chats and even lunch. Dad had a lovely room where family photos were displayed on the walls, his own blankets, cushions and accessories were accommodated giving a homely touch.
Thank you.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Amberley House Nursing Home
from C W (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was placed at Amberley House Nursing Home during the last 10 days of her life. She was given excellent hourly care. All the staff I met were warm and showed great empathy for my mother and visiting family. They were able to accommodate my mum's specific needs, from tender personal care to
giving her food she could manage and looked forward to in her final days. We were able to visit anytime and were always greeted with kindness. The manager was very kind at the end as were all her staff.
Reply from Sharon Gerrans, Manager at Amberley House Nursing Home
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Review of
Hillcrest House Ltd
from Andrew H (Son of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This review is hard to write as my Mum only passed away on 17th October 2024 but the care/compassion/dignity she received from everyone at Hillcrest certainly made her passing slightly less painful.
Every step of the way everything was explained as to what they were doing.
My mum looked so comfortable
Every step of the way everything was explained as to what they were doing.
My mum looked so comfortable
and at peace with nothing ever being too much trouble.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.
Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.
Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House Ltd
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Review of
Amberley House Nursing Home
from Beth R (Granddaughter of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My grandmother was a resident between July 2024 and October 2024 where she received palliative care. We as a family were very satisfied with her care. The staff were polite and friendly and developed a good relationship with Gran and the family. Gran was always well presented and the staff helped to
maintain her dignity and keep her comfortable. The staff communicated well with us. The room was a little small but the home is currently having an extension built. We couldn't have wished for a better place. It was a big worry for us when our Gran needed to move to a care home but it turned out that we didn't need to worry at all. Thank you to everyone at Amberley House for making a difficult time a little easier. We will be forever grateful.
Reply from Sharon Gerrans, Manager at Amberley House Nursing Home
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Awards / Recognitions (0)
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