Care Homes Owned by Minster Care Group in Cornwall
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Cornwall for Minster Care Group are showing below.
View the details of all 59 locations (with 2326 reviews) owned by Minster Care Group
Minster Care Group Locations in Cornwall (2)
Amberley House Nursing Home
9.8
34 reviews
The Crescent, Truro TR1 3ES
"After ten days in hospital, mum was discharged to Amberley House for end of life care. Mum was only there for 8 days before she passed…" Read all 34 reviews
Location Type Care Home
Amberley House Nursing Home is licenced to care for thirty persons with nursing needs, and it offers an ideal residential setting for expert care as well as a varied daily schedule. The Amberley property is convenient to bus services and a road across… Read more about Amberley House Nursing Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- 35 Rooms
- from £1,250 / week
Hillcrest House Ltd
9.6
36 reviews
Barbican Road, East Looe, Looe PL13 1NN
"The care home is warm and comfortable. The staff are excellent and very caring, looking after residents, working without complaint and…" Read all 36 reviews
Location Type Care Home
Hillcrest House Nursing Home has a highly qualified team of Managers and professional nursing staff, able to personally assess each residents' nursing, medical and dietary needs, ensuring every resident receives the best possible care and treatment available… Read more about Hillcrest House Ltd
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 75 Rooms
- from £1,100 / week
Minster Care Group Reviews in Cornwall (70)
9.4
Minster Care Group has a Group Review Score of 9.4 (9.364) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.
Review of
Amberley House Nursing Home
from Lesley L (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
After ten days in hospital, mum was discharged to Amberley House for end of life care. Mum was only there for 8 days before she passed away. During what was an horrendous time for our family, it was such a relief to see mum so well cared for. Amberley house was clean, friendly and the staff were wonderful.
Each one showed my mum and us care and dignity. It was a great comfort to know that she'd been well looked after for this short and last part of her life. A big thank you to all who work so hard to look after our loved ones.
Reply from Sharon Gerrans, Manager at Amberley House Nursing HomeThank you so much for taking the time to share such kind and heartfelt feedback about your mum's time with us at Amberley House. We are truly honoured that you entrusted us with her care during such a difficult and emotional period for your family. Our team takes great pride in providing compassionate, dignified, and person-centred end-of-life care, and it means a great deal to know that you felt supported and reassured during your mum's final days. Your words will be shared with our staff, who will find real comfort in knowing their care made a positive difference to both your mum and your family.
On behalf of everyone at Amberley House, please accept our sincere condolences. Thank you again for your thoughtful review and for allowing us to be part of your mum's care
On behalf of everyone at Amberley House, please accept our sincere condolences. Thank you again for your thoughtful review and for allowing us to be part of your mum's care
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Review of
Hillcrest House Ltd
from John P (Husband of Resident) published on 2 December 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care home is warm and comfortable.
The staff are excellent and very caring, looking after residents, working without complaint and cheerfulness.
The food could be better.
The staff are excellent and very caring, looking after residents, working without complaint and cheerfulness.
The food could be better.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi
Thank you for taking the time to complete a card about our service, thank you for the lovely comments about our staff and I'm very pleased that you feel that your wife feels safe and secure and is treated with dignity. I am currently working very closely with Signature whom provide our catering for Hillcrest, I'm hoping that you will see some improvements over the next few weeks. I will also address the lower score for activities, it is really good to have feedback be it positive or negative.
Kind Regards
Paula
Thank you for taking the time to complete a card about our service, thank you for the lovely comments about our staff and I'm very pleased that you feel that your wife feels safe and secure and is treated with dignity. I am currently working very closely with Signature whom provide our catering for Hillcrest, I'm hoping that you will see some improvements over the next few weeks. I will also address the lower score for activities, it is really good to have feedback be it positive or negative.
Kind Regards
Paula
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Review of
Amberley House Nursing Home
from Deborah S (Daughter of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mum moved into Amberley House on 15th May 2025. Since moving here, mum has settled well. I am very impressed with the way the service is run. The care and support Mum has is first class. The home is spotless. There is a menu up on the wall, so I can see what she is having on that day. Staff are very
accommodating and welcoming. They have many activities, which mum likes, especially shopping. I couldn't wish for anything more for her, and I am truly happy in the service she has.
Reply from Sharon Gerrans, Manager at Amberley House Nursing HomeThank you so much for your lovely review. I'm really pleased to hear how well your mum has settled since moving to Amberley House. It means a lot to the whole team to know that you're happy with the care, support and warmth she receives, and that she enjoys the activities - especially the shopping trips!
We take great pride in keeping the home clean, welcoming and safe, and it's wonderful to hear this has made a difference for your mum.
Thank you again for your kind words and for placing your trust in us.
We take great pride in keeping the home clean, welcoming and safe, and it's wonderful to hear this has made a difference for your mum.
Thank you again for your kind words and for placing your trust in us.
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Review of
Hillcrest House Ltd
from J H (Son of Resident) published on 25 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was moved from another care home in Liskeard at the request of ASC due to finance. The move has gone extremely well. Mum has settled very well, staff have been excellent with Mum. Lots of activities going on. Mum has been out of her room every day and mixing with other residents, which has helped
her settle in well. I have found Mum more expressive and more able to hold a conversation, which was not so good before. We as a family are really pleased with Mum's care.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdDear JH
Thank you so much for such a lovely review, I know that it was a very difficult decision to move your Mum and I'm so pleased that it has worked out for you all, she appears to have settled in very well and it is great to hear that you are seeing some positive changes in her.
Kind Regards
Paula
Thank you so much for such a lovely review, I know that it was a very difficult decision to move your Mum and I'm so pleased that it has worked out for you all, she appears to have settled in very well and it is great to hear that you are seeing some positive changes in her.
Kind Regards
Paula
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Review of
Amberley House Nursing Home
from Susan P (Wife of Resident) published on 24 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My husband had booked 2 weeks of respite care, but on his discharge from hospital on 8th September, he was terminally ill, we were reassured that the room was his as long as we needed - it was almost 7 weeks. The managers and all staff were professional, attentive, good company, with the skills necessary
for his care.
The palliative/end-of-life care was excellent, with appropriate medication. The freedom of visiting enabled friends and family to spend valuable time with him. His only criticisms were "thin toilet paper" and sometimes being missed by the tea/coffee trolley. There was great care and dignity when he died.
The palliative/end-of-life care was excellent, with appropriate medication. The freedom of visiting enabled friends and family to spend valuable time with him. His only criticisms were "thin toilet paper" and sometimes being missed by the tea/coffee trolley. There was great care and dignity when he died.
Reply from Sharon Gerrans, Manager at Amberley House Nursing HomeThank you for taking the time to share your experience of your husband's stay at Amberley House. We are truly grateful for your kind words about the support and compassion shown by our team during such a difficult period. It means a great deal to us to know that he was comfortable, well cared for, and able to spend valuable time with family and friends.
We also appreciate you highlighting the small concerns regarding the toilet paper and occasional missed refreshments. Your feedback helps us continue to improve, and we will ensure this is followed up with the team.
Thank you again for entrusting us with his care. We send our warmest wishes to you and your family
We also appreciate you highlighting the small concerns regarding the toilet paper and occasional missed refreshments. Your feedback helps us continue to improve, and we will ensure this is followed up with the team.
Thank you again for entrusting us with his care. We send our warmest wishes to you and your family
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Review of
Hillcrest House Ltd
from Jony B (Stepson of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Hillcrest were extremely helpful and thoughtful throughout. My step-dad's brief visit. They healed him extremely well in quite difficult circumstances.
In particular, Dom's - dealt with his passing in a kind and thoughtful manner and made the experience more manageable.
Thanks all!
In particular, Dom's - dealt with his passing in a kind and thoughtful manner and made the experience more manageable.
Thanks all!
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdI'm so pleased to hear that you were happy with the care at Hillcrest House and thank you for taking the time to complete the review at such a sad time, I will of course pass on your message to our nurse who dealt with your step Dad in such a kind way.
Kind Regards
Paula
Kind Regards
Paula
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Review of
Hillcrest House Ltd
from Colin W (Son of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Staff are generally very friendly, helpful and accommodating.
Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.
Mum doesn't participate in all the activities provided, but does enjoy the social element of being able to watch some of them.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi Colin
Thanks for submitting your review, I am happy to hear that your experience so far at Hillcrest House is a positive one, your Mum is very well regarded by our staff.
Kind Regards
Paula
Thanks for submitting your review, I am happy to hear that your experience so far at Hillcrest House is a positive one, your Mum is very well regarded by our staff.
Kind Regards
Paula
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Review of
Hillcrest House Ltd
from Elizabeth T (Daughter of Resident) published on 14 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The guest rooms are ok, not overly warm. The bathroom door needs replacing, a bit tired and worn. Also should be more than 1 shower rooms - times limited for guests to be showered. My mum only given 1 shower in 13 days, having requested more.
Food never very hot.
More activities to include going
Food never very hot.
More activities to include going
off site occasionally.
High standard of cleanliness.
Staff are considerate of all residents and show real care.
High standard of cleanliness.
Staff are considerate of all residents and show real care.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdDear Elizabeth
Thank you for taking the time to respond. We are working hard to improve the facilities at Hillcrest House and the rooms are being redecorated. We do have 2 wet rooms per floor and there is not a limit on the number of wet room showers that are provided by the staff so I'm sorry to hear that your Mum was not offered one every day, I will speak to the staff about this. We are always looking for ways to improve the service so all of your comments will help. We have a new catering company at Hillcrest House who provide the food directly from our kitchen, I will feedback on the food to them as like us there is always room for improvement.
I'm happy to see that your Mum was treated with dignity and felt safe and secure, this is really important to us.
Kind Regards
Paula
Thank you for taking the time to respond. We are working hard to improve the facilities at Hillcrest House and the rooms are being redecorated. We do have 2 wet rooms per floor and there is not a limit on the number of wet room showers that are provided by the staff so I'm sorry to hear that your Mum was not offered one every day, I will speak to the staff about this. We are always looking for ways to improve the service so all of your comments will help. We have a new catering company at Hillcrest House who provide the food directly from our kitchen, I will feedback on the food to them as like us there is always room for improvement.
I'm happy to see that your Mum was treated with dignity and felt safe and secure, this is really important to us.
Kind Regards
Paula
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Review of
Hillcrest House Ltd
from A P (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum is being well cared for. Staff show concern and warmth toward her and are active in her health care.
Her family are warmly welcomed also.
Mum enjoys the range of meals offered.
She likes her room and having her own bathroom.
Mum has a pleasant outlook onto the garden.
Her family are warmly welcomed also.
Mum enjoys the range of meals offered.
She likes her room and having her own bathroom.
Mum has a pleasant outlook onto the garden.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for completing a review for us, I'm happy to hear that you feel that your Mum is well cared for and is treated with dignity as well as feeling safe and secure, she is a lovely, gentle lady and is a pleasure to look after at Hillcrest House.
Kind Regards
Paula
Kind Regards
Paula
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Review of
Hillcrest House Ltd
from A D (Nephew of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Care home seems to be run very well, always clean & warm & staff are very caring.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi Andrew
Many thanks for a lovely review, I'm pleased that you feel that the staff are caring and that the home is well run, it's always nice to receive positive feedback.
Kind Regards
Paula
Many thanks for a lovely review, I'm pleased that you feel that the staff are caring and that the home is well run, it's always nice to receive positive feedback.
Kind Regards
Paula
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Review of
Hillcrest House Ltd
from Lucy B (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Everyone seemed very relaxed. My mother appeared clean and chilled out in the day room. As good as I could wish for.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi Lucy
Thank you for taking the time to review the service at Hillcrest, I'm particularly pleased to see that you scored the maximum rating for our staff, that your Mum feels safe and secure and is treated with dignity, this means a lot to us.
Kind Regards
Paula
Thank you for taking the time to review the service at Hillcrest, I'm particularly pleased to see that you scored the maximum rating for our staff, that your Mum feels safe and secure and is treated with dignity, this means a lot to us.
Kind Regards
Paula
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Review of
Hillcrest House Ltd
from John M (Husband of Resident) published on 4 November 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am happy that my wife has lived in Hillcrest House for over 4 years, as she is well looked after. Care is given consistently and with genuine affection. There appears to be little turnover of staff, and the carers know the residents well, although sometimes information is not passed over from shift
to shift. I am always amazed at how the carers cope in the advanced dementia unit, displaying seemingly endless reserves of patience. The physical fabric of the home is slowly improving, but Trevena upstairs needs new windows. More staff dedicated to activities would help.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi John
Thanks so much for taking the time to complete the review, we value your honesty, the home is definitely improving as far as decor is concerned and we will look again at the activities provision on the female dementia unit. The staff are very dedicated to their role and are very patient so thank you for acknowledging that.
Kind Regards
Paula
Thanks so much for taking the time to complete the review, we value your honesty, the home is definitely improving as far as decor is concerned and we will look again at the activities provision on the female dementia unit. The staff are very dedicated to their role and are very patient so thank you for acknowledging that.
Kind Regards
Paula
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Review of
Amberley House Nursing Home
from W H (Daughter of Resident) published on 23 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Everyone at the care home is extremely professional. Staff and management were very accessable and always gave time to talk you and keep you updated. Staff encouraged Dad to attend activities in such a way that he was delighted to tell us all the new things he had been trying. Everyone did everything
they could to address things Dad wanted to make him feel really cared for and considered. The atmosphere created here is more like a large family, each Staff member going above and beyond.
I would say to any relative who is hesitant about there family member going into a carehome that Amberley will take all your worries away and leave you with irreplaceable memories.
I would say to any relative who is hesitant about there family member going into a carehome that Amberley will take all your worries away and leave you with irreplaceable memories.
Reply from Sharon Gerrans, Manager at Amberley House Nursing HomeThank you so much for your wonderful feedback. We are truly touched by your kind words about Amberley House and our team. It means a great deal to us to know that your dad felt cared for, valued, and supported, and that he enjoyed trying new activities and experiences during his time with us.
At Amberley House, we strive to create exactly the atmosphere you described - a warm, family-like environment where every resident is treated as an individual and every family feels reassured and included. Knowing that we helped ease your worries and made a positive difference to your dad's wellbeing is the greatest reward we could hope for.
Thank you again for taking the time to share your experience. Your message will be shared with all our staff, who will be so proud to know that their dedication and kindness have meant so much to you and your family.
At Amberley House, we strive to create exactly the atmosphere you described - a warm, family-like environment where every resident is treated as an individual and every family feels reassured and included. Knowing that we helped ease your worries and made a positive difference to your dad's wellbeing is the greatest reward we could hope for.
Thank you again for taking the time to share your experience. Your message will be shared with all our staff, who will be so proud to know that their dedication and kindness have meant so much to you and your family.
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Review of
Hillcrest House Ltd
from S V (Daughter of Resident) published on 21 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum was at Hillcrest for end of life care, and we cannot thank you enough for the wonderful care that has been provided. Everyone has been so friendly to her, and she told me that she loved it there.
It has given my sister and I such peace of mind to know that she has been looked after by such lovely
It has given my sister and I such peace of mind to know that she has been looked after by such lovely
people for the last six months of her life, and the compassion that we have been given during and after her passing has been much appreciated.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdSonia
Your Mum was a treasure and was a joy to look after, thank you for completing this review at such a sad time, we really appreciate it, she will be missed at the quiz for sure.
Kind Regards
Paula
Your Mum was a treasure and was a joy to look after, thank you for completing this review at such a sad time, we really appreciate it, she will be missed at the quiz for sure.
Kind Regards
Paula
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Review of
Amberley House Nursing Home
from D T (Son of Resident) published on 13 June 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was brought to Amberley House for end-of-life care. Although he was frail, he was very comfortable and recognised the excellent care he received from all the staff. Whenever I visited, I was always able to discuss dad's condition with any member of staff who all gave me whatever time I needed.
Many thanks for making Dad's last days peaceful and dignified.
Reply from Sharon Gerrans, Manager at Amberley House Nursing HomeThank you for your kind words during this difficult time. its was a privilege to care for your farther, and we are so glad he felt comfortable and well supported.Your appreciation means a great deal to our team. We always aim to provide compassionate, dignified care and we are pleased to know you felt informed and supported throughout his time with us. It was an honour to be part of your fathers final days.
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Review of
Hillcrest House Ltd
from Emma F (Daughter of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My father was a recent resident at Hillcrest for approx 9 months, and the care & kindness he was shown in his final days was incredible. Each time I visited, I was always given a warm welcome, and then some much needed support towards the end of his time. Every single member of staff is fantastic, there
arent enough words to describe how amazing they all are. The food is great, and you can add touches from home to the rooms so Dad felt more settled. Dad was treated with dignity and compassion, and it's something I will forever be grateful for. Thank you all so much.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you so much for taking time to complete this review for us and your kind words, I know how busy you are, I'm sure that your Dad would appreciate everything that you did for him, sending our kind regards.
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Review of
Amberley House Nursing Home
from Spencer M (Nephew of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My Aunt resided in Amberley House for well over 5 years during which time she received exemplary care and support from a very well-trained attentive and supportive staff team. She was really happy staying there and I can't recommend this care home enough.
Reply from Sharon Gerrans, Manager at Amberley House Nursing HomeThank you so much for your kind words. Your aunt was very much part of the home and a great character, we all miss her dearly.
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Review of
Hillcrest House Ltd
from S S (Daughter of Resident) published on 9 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I would like all the staff to know how much we as a family valued the care my father received in the last few months of his life in the Trevenna Unit of Hillcrest House LTD.
On our visits there was always a friendly member of staff to discuss Dad's health. We were all kept well informed. Everyone
was very kind, patient and professional. Dad was very well looked after, with individual personal care and friendly words. Our mother was also welcomed each day on her visits, being given cups of tea and chats and even lunch. Dad had a lovely room where family photos were displayed on the walls, his own blankets, cushions and accessories were accommodated giving a homely touch.
Thank you.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdThank you for taking the time to send this lovely review, both of your parents were truly lovely people and we miss their presence at Hillcrest House. I wish you all a happy New Year. Kind Regards.
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Review of
Amberley House Nursing Home
from C W (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was placed at Amberley House Nursing Home during the last 10 days of her life. She was given excellent hourly care. All the staff I met were warm and showed great empathy for my mother and visiting family. They were able to accommodate my mum's specific needs, from tender personal care to
giving her food she could manage and looked forward to in her final days. We were able to visit anytime and were always greeted with kindness. The manager was very kind at the end as were all her staff.
Reply from Sharon Gerrans, Manager at Amberley House Nursing HomeThank you so much for your kind words. It was an honor to be able to care for your mother in her final days. We always try to give everyone we care for the dignity and respect they deserve, and it's always so rewarding to hear that we have been able to do that.
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Review of
Hillcrest House Ltd
from Andrew H (Son of Resident) published on 4 November 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
This review is hard to write as my Mum only passed away on 17th October 2024 but the care/compassion/dignity she received from everyone at Hillcrest certainly made her passing slightly less painful.
Every step of the way everything was explained as to what they were doing.
My mum looked so comfortable
Every step of the way everything was explained as to what they were doing.
My mum looked so comfortable
and at peace with nothing ever being too much trouble.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.
Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.
They promised they would look after her/make her comfortable and never be in pain and that is what everyone did.
Everyone there made us as a family feel at ease and welcomed from the cups of tea and friendly faces.
Reply from Paula Haynes-Parry, Home Manager at Hillcrest House LtdHi Andrew, thank you so much for this lovely review and I will ensure that the staff are aware of your appreciation, I'm so pleased that your Mum was comfortable and passed so peacefully, that is what we all wish for our loved ones, your mum raised three lovely sons and you were all a credit to her at such a sad time.
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Value for Money
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Awards / Recognitions (0)
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