Care Home Owned by Minster Care Group in Merseyside
9.4
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Merseyside for Minster Care Group are showing below.
View the details of all 59 locations (with 2349 reviews) owned by Minster Care Group
Minster Care Group Locations in Merseyside (1)
Westhaven Nursing & Residential Home
9.8
121 reviews
10 Lighthouse Road, Hoylake, Wirral CH47 2EB
"Amazing care to my aunt, the caring staff are dedicated, and nothing is too much trouble. All of the staff from Matron down are kind,…" Read all 121 reviews
Location Type Care Home
Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care. The provider is known for giving many individuals the chance to live a healthies and… Read more about Westhaven Nursing & Residential Home
- Care Provided
- Permanent Care
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Visual / Hearing Impairment
- Acquired Brain Injury
- 52 Rooms
- from £1,200 / week
Minster Care Group Reviews in Merseyside (121)
9.4
Minster Care Group has a Group Review Score of 9.4 (9.352) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.
Review of
Westhaven Nursing & Residential Home
from S C (Niece of Resident) published on 4 March 2026 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Amazing care to my aunt, the caring staff are dedicated, and nothing is too much trouble. All of the staff from Matron down are kind, compassionate and supportive to family members too. I cannot speak more highly of Westhaven. As I left Westhaven for the last time after my aunt's passing, I felt as
if I was saying goodbye to long-time friends. Thank you all at Westhaven.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your lovely feedback. Your aunt was very much loved by us all at Westhaven. You are more than welcome to come in anytime to see us and have a cup of tea, would be lovely to see you. Kind Regards Zara
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from Sadie W (Friend of Resident) published on 10 February 2026 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My friend Mary as far as I can see is well looked after, the home is clean and efficiently run, staff very good.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your very kind review. The staff really appreciate your visits. It is our pleasure to look after such a lovely lady.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from M G (Friend of Resident) published on 30 October 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I visited my close friend with my little dog. The staff are extremely attentive and go above and beyond. No job is too small; the care is outstanding. The home itself is clean and modern. My very close friend is a nursing resident who can only say amazing things about the management, nurses and all
staff. We can't thank you enough
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for taking the time to write this review. The staff always try to provide the best care they can for the residents in their care, and the comments about the home being clean and your friend saying good things about the staff are what we strive to achieve.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from J L (Friend of Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My two elderly friends knew Westhaven as they had a relative living there, and were impressed by the home whenever they visited her. In time when they became more infirm they were happy to move in themselves. As a friend I saw how well looked after they were and how pleased to be in such a kind, happy
and well run place they were.There is a lovely, interested, hardworking group of cares who could not do more for the residents than they do.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your kind review. It is nice for the staff to know that the personalised care they give is recognised by the families and friends.
It was our pleasure to look after them and they will be remembered fondly by us all. Thank you once again.
It was our pleasure to look after them and they will be remembered fondly by us all. Thank you once again.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from J H (Sister of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I felt very relieved and grateful towards all the staff at Westhaven because I felt that I was leaving my sister in good, kind, hands during the final weeks of her life. They could not have been more caring and attentive towards her and they also allowed me to keep in touch with both my sister and themselves
knowing I lived a long way away and could not visit very often.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for taking the time to write this review. It was definitely our privilege to look after such a lovely, gentle lady as your sister. She was only with us a short time, but made a lasting impression on all who knew her. May she rest in peace.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from Damain E (Next of Kin) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My auntie sadly passed away in the home last week and was cared for wonderfully by all the staff at Westhaven. I heartedly recommend Westhaven for anyone or their loved ones. We, as a family were touched by their kind, thoughtful and professional manner.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you so much for taking the time to write this review. We were honored to look after your Aunt. It means such a lot to know you very pleased with the care your Aunt received and that you trusted us with her care.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from L P (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Not being familiar with the care system until my mother was really incapacitated and required nursing care from hospital I was upset anxious and didn't know what to expect. However my thoughts were put at ease here at West Haven. Not only did she receive excellent care and dignity, but they became my
family in there I cannot express my gratitude enough. They looked after me.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for taking the time to write this review. It was our honor to take care of your mum she was a really special person. Both of you will always be part of Westhaven's family.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from J H (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Mum fell and broke her arm and we initially thought she could cope at home. Sadly that was not possible and we contacted Westhaven to see if mum could come to them for respite. The response from the Manager and the team was proactive and caring, and she went the next day and has been with them for 9
weeks. The care and support have been excellent, especially as I live many miles away and know mum was safe and well looked after gave me great peace of mind. The facilities are very good apart from the WIFI, and the rooms got very warm during the recent glorious weather! The range of activities provided was wide and mum thoroughly enjoyed them. Mum has improved and has now gone home but Westhaven is the place she would like to return to if she needed extra support in the future.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you so much for your kind review we are always glad when someone can return home having had a positive experience helping to regain their independence. In will pass it o to the team that looked after your lovely mum and we are always here should you need us.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from Susan H (Wife of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Treated with friendliness and respect by all staff. My husband found most staff to be caring and friendly. However, a few members did not appear to show as much patience and kind demeanour as others. On the whole, they treated him with warmth and friendliness as they did myself. He was given a choice
of meals and enjoyed them.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeI was sorry to hear that you did not feel all staff were friendly and caring and I would have appreciated if you had expressed this to me at the time so I could address this with staff at the time. As always it was a pleasure to look after your husband and if he comes again for respite care please let me know immediately so any issues can be dealt with.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from C B (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The care, love and support shown to both our mum and family was exceptional. We can not thank you all enough.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you so much for taking the time to complete this review we are just so pleased that you were able to spend time with your lovely Mum, Please accept our condolences once again.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from Judith R (Sister of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My sister moved from another setting to Westhaven in March 2024. I wish she had moved sooner. Although her needs were complex, they always listened to our suggestions and all staff (managers, nurses, care staff, hostess team and admin and maintenance staff) did their very best to befriend my sister
and help her settle and be comfortable. Their care, clinical acumen and compassion were always present, timely and never withheld. My lovely sister was safe in their care. Thank you all.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you so much for taking the time to write this kind review. Your sister will always be remembered by our staff she was such a character and loved by all who met her and is missed by us all.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from C W (Friend of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
Visited Westhaven for a birthday celebration and was struck by how clean the home was, with a nice friendly atmosphere. It was also very inclusive, with residents being well looked after.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your kind review. It is always nice when one of our residents have a birthday celebration.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from John M (Friend of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
As a regular visitor to Westhaven, I was initially impressed with the security and cleanliness. I have on several occasions stayed for lunch which I found adequate and tasty. I find most of the staff extremely helpful and attentive which reassures me when leaving my dear friend.
Well done Westhaven.
Well done Westhaven.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for taking the time to complete this review. The staff do appreciate feedback as this helps us to improve the service we provide.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from Sylvia B (Wife of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
The management are excellent! They have done everything in their power to make my husband and I welcome at this very uncertain, unsettling and sad time. They've gone above and beyond to meet all of my husband's needs and have also been a big comfort to me when I needed them.
Reply from Rahi Joshi, Marketing Associate at Westhaven Nursing & Residential HomeThank you for your heartfelt review. We're so pleased to hear that our team has been able to support both you and your husband during this difficult time. Providing compassionate care and comfort is at the heart of what we do.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from A B (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Great facility, great staff, very caring approach. The team always goes the extra mile and looks after my Dad and considers the full family and others and how they can interact. He is treated with respect and dignity.
Reply from Rahi Joshi, Marketing Associate at Westhaven Nursing & Residential HomeThank you for your kind words. We're so glad to hear that your dad feels well cared for at Westhaven. Our team is dedicated to supporting both residents and their families, and your feedback means a lot to us.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from J Q (Niece of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
On arrival staff are always polite and helpful. My aunts room is always clean and she always state that she feels safe. When needing medical attention it is always priority given. My aunt enjoys the activities in the lounge. If she is well enough. All in all a very efficiently run care home, with professional
staff and a high standard of care.
Reply from Rahi Joshi, Marketing Associate at Westhaven Nursing & Residential HomeThank you for your kind words. Our team is dedicated to maintaining high standards of care, and your appreciation means a lot. Kind regards.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from B R (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
My experience being at Westhaven Nursing Home for my mum is very good, very homely and caring staff are excellent, all the management go up and beyond to help and I would recommend this nursing home to anyone.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for taking the time to complete this review. I am so pleased that your mum decided to return to us following her short time at another care home.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from Carole S (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I feel very confident thar my mum is cared for 24/7 with care and dignity, with a laugh along the way. The staff are excellent and work very hard. Sometimes they need an extra person available to watch in the lounge. Thank you everyone.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your kind review. Your mum is a pleasure to look after and the staff will be so pleased with your comments.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from Ian S (Son of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Westhaven is an amazing place. My mum is so well looked after. The staff are amazing.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for taking the time to write this review. It is our honor to to look after such a lovely lady. I am so pleased that she has settled in so well into her new room and is so happy.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Review of
Westhaven Nursing & Residential Home
from Ian B (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother was a resident for 3 1/2 years at Westhaven until she passed away in November 2024. The staff were most kind and friendly and were very professional and attentive in the care they provided. Nothing was too much trouble and they were most responsive to her needs. My Mother was for the majority
of her stay in good humour and she was known for having a good laugh or joke with the staff. Latterly with her failing health the staff helped her retain her dignity (as much as possible). I (and family and friends) were always made to feel welcome in either taking her out for the day or just visiting in her room. I would have no hesitation in recommending Westhaven.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential HomeThank you for your kind review. Your mum will be missed by us all she was such a presence on the unit. As you said she was like family to us and we will remember all the laughs she gave us.
-
Facilities
-
Care / Support
-
Cleanliness
-
Treated with Dignity
-
Food & Drink
-
Staff
-
Activities
-
Management
-
Safety / Security
-
Rooms
-
Value for Money
Loading...
Awards / Recognitions (0)
Loading...
Loading
Loading
Loading
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Minster Care Group to verify any information. View our terms and conditions. Minster Care Group has a Platinum Service – more info.