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Care Home Owned by Minster Care Group in Merseyside

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Minster Care Group in Merseyside

Only the locations & reviews in Merseyside for Minster Care Group are showing below.

View the details of all 59 locations (with 2202 reviews) owned by Minster Care Group

Minster Care Group Locations in Merseyside (1)

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1 Care Home owned by Minster Care Group in Merseyside
Westhaven Nursing & Residential Home

10 Lighthouse Road, Hoylake, Wirral CH47 2EB 

9.8 117 reviews
"My auntie sadly passed away in the home last week and was cared for wonderfully by all the staff at Westhaven. I heartedly recommend…"   Read all 117 reviews
Location Type Care Home

Westhaven Nursing & Residential Home provides personal care solutions for a wide range of needs, employing staff who are skilled in both mental and physical care. The provider is known for giving many individuals the chance to live a healthies and… Read more about Westhaven Nursing & Residential Home

  • Care Provided
  • Long Term/Permanent
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 52 Rooms
  • from £1,200 / week

Minster Care Group Reviews in Merseyside (117)

9.5

Minster Care Group has a Group Review Score of 9.5 (9.466) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.

Overall Experience
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Review of

Westhaven Nursing & Residential Home

from Damain E (Next of Kin) published on 25 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My auntie sadly passed away in the home last week and was cared for wonderfully by all the staff at Westhaven. I heartedly recommend Westhaven for anyone or their loved ones. We, as a family were touched by their kind, thoughtful and professional manner.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to write this review. We were honored to look after your Aunt. It means such a lot to know you very pleased with the care your Aunt received and that you trusted us with her care.

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Review of

Westhaven Nursing & Residential Home

from L P (Daughter of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Not being familiar with the care system until my mother was really incapacitated and required nursing care from hospital I was upset anxious and didn't know what to expect. However my thoughts were put at ease here at West Haven. Not only did she receive excellent care and dignity, but they became my
family in there I cannot express my gratitude enough. They looked after me.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to write this review. It was our honor to take care of your mum she was a really special person. Both of you will always be part of Westhaven's family.

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Review of

Westhaven Nursing & Residential Home

from S C (Niece of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care. Staff friendly and helpful to the family as well as the resident. Relative is clean and tidy and the staff have done well getting her to leave her room for meals and the communal room. Meals smell delicious! Premises are spotlessly clean. Management and admin also lovely. Very happy.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to complete a review. It is always good to get feedback. It is really appreciated by the staff to know that their efforts are recognised. They are all passionate about what they do and the care they give, and it is lovely to see that your aunt is doing so well..

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Review of

Westhaven Nursing & Residential Home

from J H (Daughter of Resident) published on 8 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum fell and broke her arm and we initially thought she could cope at home. Sadly that was not possible and we contacted Westhaven to see if mum could come to them for respite. The response from the Manager and the team was proactive and caring, and she went the next day and has been with them for 9
weeks. The care and support have been excellent, especially as I live many miles away and know mum was safe and well looked after gave me great peace of mind. The facilities are very good apart from the WIFI, and the rooms got very warm during the recent glorious weather! The range of activities provided was wide and mum thoroughly enjoyed them. Mum has improved and has now gone home but Westhaven is the place she would like to return to if she needed extra support in the future.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for your kind review we are always glad when someone can return home having had a positive experience helping to regain their independence. In will pass it o to the team that looked after your lovely mum and we are always here should you need us.

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Review of

Westhaven Nursing & Residential Home

from Susan H (Wife of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Treated with friendliness and respect by all staff. My husband found most staff to be caring and friendly. However, a few members did not appear to show as much patience and kind demeanour as others. On the whole, they treated him with warmth and friendliness as they did myself. He was given a choice
of meals and enjoyed them.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

I was sorry to hear that you did not feel all staff were friendly and caring and I would have appreciated if you had expressed this to me at the time so I could address this with staff at the time. As always it was a pleasure to look after your husband and if he comes again for respite care please let me know immediately so any issues can be dealt with.

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Review of

Westhaven Nursing & Residential Home

from C B (Daughter of Resident) published on 16 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care, love and support shown to both our mum and family was exceptional. We can not thank you all enough.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to complete this review we are just so pleased that you were able to spend time with your lovely Mum, Please accept our condolences once again.

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Review of

Westhaven Nursing & Residential Home

from Judith R (Sister of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister moved from another setting to Westhaven in March 2024. I wish she had moved sooner. Although her needs were complex, they always listened to our suggestions and all staff (managers, nurses, care staff, hostess team and admin and maintenance staff) did their very best to befriend my sister
and help her settle and be comfortable. Their care, clinical acumen and compassion were always present, timely and never withheld. My lovely sister was safe in their care. Thank you all.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to write this kind review. Your sister will always be remembered by our staff she was such a character and loved by all who met her and is missed by us all.

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Review of

Westhaven Nursing & Residential Home

from C W (Friend of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited Westhaven for a birthday celebration and was struck by how clean the home was, with a nice friendly atmosphere. It was also very inclusive, with residents being well looked after.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. It is always nice when one of our residents have a birthday celebration.

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Review of

Westhaven Nursing & Residential Home

from John M (Friend of Resident) published on 14 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a regular visitor to Westhaven, I was initially impressed with the security and cleanliness. I have on several occasions stayed for lunch which I found adequate and tasty. I find most of the staff extremely helpful and attentive which reassures me when leaving my dear friend.
Well done Westhaven.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to complete this review. The staff do appreciate feedback as this helps us to improve the service we provide.

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Review of

Westhaven Nursing & Residential Home

from Sylvia B (Wife of Resident) published on 4 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management are excellent! They have done everything in their power to make my husband and I welcome at this very uncertain, unsettling and sad time. They've gone above and beyond to meet all of my husband's needs and have also been a big comfort to me when I needed them.
Reply from Rahi Joshi, Marketing Associate at Westhaven Nursing & Residential Home

Thank you for your heartfelt review. We're so pleased to hear that our team has been able to support both you and your husband during this difficult time. Providing compassionate care and comfort is at the heart of what we do.

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Review of

Westhaven Nursing & Residential Home

from A B (Son of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great facility, great staff, very caring approach. The team always goes the extra mile and looks after my Dad and considers the full family and others and how they can interact. He is treated with respect and dignity.
Reply from Rahi Joshi, Marketing Associate at Westhaven Nursing & Residential Home

Thank you for your kind words. We're so glad to hear that your dad feels well cared for at Westhaven. Our team is dedicated to supporting both residents and their families, and your feedback means a lot to us.

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Review of

Westhaven Nursing & Residential Home

from J Q (Niece of Resident) published on 27 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On arrival staff are always polite and helpful. My aunts room is always clean and she always state that she feels safe. When needing medical attention it is always priority given. My aunt enjoys the activities in the lounge. If she is well enough. All in all a very efficiently run care home, with professional
staff and a high standard of care.
Reply from Rahi Joshi, Marketing Associate at Westhaven Nursing & Residential Home

Thank you for your kind words. Our team is dedicated to maintaining high standards of care, and your appreciation means a lot. Kind regards.

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Review of

Westhaven Nursing & Residential Home

from B R (Daughter of Resident) published on 12 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience being at Westhaven Nursing Home for my mum is very good, very homely and caring staff are excellent, all the management go up and beyond to help and I would recommend this nursing home to anyone.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to complete this review. I am so pleased that your mum decided to return to us following her short time at another care home.

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Review of

Westhaven Nursing & Residential Home

from Carole S (Daughter of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel very confident thar my mum is cared for 24/7 with care and dignity, with a laugh along the way. The staff are excellent and work very hard. Sometimes they need an extra person available to watch in the lounge. Thank you everyone.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. Your mum is a pleasure to look after and the staff will be so pleased with your comments.

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Review of

Westhaven Nursing & Residential Home

from Ian S (Son of Resident) published on 4 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westhaven is an amazing place. My mum is so well looked after. The staff are amazing.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for taking the time to write this review. It is our honor to to look after such a lovely lady. I am so pleased that she has settled in so well into her new room and is so happy.

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Review of

Westhaven Nursing & Residential Home

from Ian B (Son of Resident) published on 4 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident for 3 1/2 years at Westhaven until she passed away in November 2024. The staff were most kind and friendly and were very professional and attentive in the care they provided. Nothing was too much trouble and they were most responsive to her needs. My Mother was for the majority
of her stay in good humour and she was known for having a good laugh or joke with the staff. Latterly with her failing health the staff helped her retain her dignity (as much as possible). I (and family and friends) were always made to feel welcome in either taking her out for the day or just visiting in her room. I would have no hesitation in recommending Westhaven.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review. Your mum will be missed by us all she was such a presence on the unit. As you said she was like family to us and we will remember all the laughs she gave us.

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Review of

Westhaven Nursing & Residential Home

from Mike S (Friend of Resident) published on 21 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend was a resident at Westhaven for 6 years until she passed away in October 2024. She was extremely well cared for throughout this time. Everything was always immaculately clean, including her clothing, her bedding and her room. It was good to see some of the same faces throughout her stay, meaning
that not only was there continuity of care for my friend, but she got to see the same faces and got to know the people looking after her. On those occasions when my friend needed to be reviewed by a doctor, Westhaven always ensured that this was done promptly. In the final days leading to my friend's passing, Westhaven ensured that someone was sitting with her at all times, which was very moving. It is easy to see why Westhaven have won awards for the standard of care they provide.
Reply from Maureen McDonough, Manager at Westhaven Nursing & Residential Home

It was our honor to care for such a lady. She was a lovely kind person who was loved by all and will be sorely missed but remembered fondly.

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Review of

Westhaven Nursing & Residential Home

from Catherine W (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely thankful for the care and kindness Dad received in his final few months. All the staff were incredibly professional and hard-working and made Dad as comfortable as possible. We will be forever grateful.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time to submit this lovely review. It was our honour to care for such a lovely man. Please accept our condolences once again.

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Review of

Westhaven Nursing & Residential Home

from Julia D (Daughter of Resident) published on 21 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we met the manager and the staff at Westhaven, we knew my dad would be in safe hands. The care and attention to detail they took were beyond our expectations. They treated him with the utmost respect and dignity and always with a cheerful smile and genuine feeling. This care was extended
to the whole family, especially his beloved wife. On the day of his passing we cannot praise the staff enough not only for his care but also ours and the knitted hearts placed in his hand and given to us was a beautiful touch we will not forget.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you for your kind review it was our pleasure to care for such a lovely man. You are a lovely family so caring and attentive and please accept our condolences once again on your loss.

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Review of

Westhaven Nursing & Residential Home

from M W (Wife of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband spent two weeks in nursing care respite at Westhaven. We cannot fault the care that he received. The staff were very patient with him and took the time to understand and meet his needs. The atmosphere is lovely with lots of laughter and smiling faces - from staff at all levels. Because I
knew he was being looked after so well I was able to relax and enjoy my much-needed break. Thank you to everyone.
Reply from maureen McDonough, Manager at Westhaven Nursing & Residential Home

Thank you so much for taking the time out to complete this lovely review it is always a pleasure to look after your husband.

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Awards / Recognitions (0)

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