Care Homes Owned by Minster Care Group in Tyne & Wear

Dad was with Roseway (Jarrow) for a relatively short time, just over three weeks between hospital and passing. This was such a difficult time for the family, seeing a much loved man in such circumstances. As can be the case, we as a family felt guilty about taking Dad into nursing care rather than home. However, he really needed 247 care so, we had little choice. We did know that Roseway had cared well for an aunt and uncle of ours, so we hoped it would be meet our hopes and expectations. In reality, they massively exceeded them. Nothing was too much trouble and the care was professional, friendly and humane. The staff were all absolutely wonderful, every single one we met, though the senior carers were unbelievably good to Dad and to us. They made perhaps the hardest three weeks not only manageable, but at times joyful. The food was wholesome and had a home-cooked feel and while Dad was too ill to partake, the activities seemed really good too. Can't recommend more highly. Thank you!

This care home is excellent in all fields of care for my mother. Polite and treat people with dignity and care. The staff from cleaning to care staff nurses and catering is 100% excellent.

Kingfisher Care Home looks after all residents with care and respect. Taking time to make sure all their needs are met. Love that they are asked to make a wish and it is granted for them.

It is always clean and tidy ,all staff are very professional and polite.

My mam became a resident of kingfisher around a year and a half ago and in that time I have found it to be a welcoming and friendly place for her to live. The staff are very caring and attentive and I feel they always have her best needs at heart. The home overall is clean and well looked after and the rooms comfortable and kept tidy by the domestic staff. I know mam enjoys the food and it always looks wholesome and varied. There is a selection of activities each day and they encourage residents to join in and be social. The medical staff are very aware of mams needs and always report anything I need to know. They are on top of everything that needs to be done. Overall I am very pleased that kingfisher is the place she now lives

I regularly visit my mam and always get a cup of tea from the carers. We often sit in the garden room which is lovely. Mam is always dressed nicely . She's not a one for mixing but she's never left in her room. Always encouraged to watch a film or do activities. Often see her on Kingfisher social media page which I absolutely love. She is v well fed. She is always eating ! Entertainers are regularly performing at Kingfisher and summer/Christmas fairs are a great time to meet families of other residents. All staff are dedicated to the home, cleaning staff, laundry staff, maintenance, carers , supervisors and managers. The carers are amazing with my Mam. She can be difficult at times but they reassure her and she is so well looked after. Me and my family are always made so welcome. It was v traumatic for me to have to put mam in a care facility but straight away I knew she would be well looked after. It's been nearly a year now and I could not be happier with the level of care mam receives

Thankyu to all the staff and management for all the excellent care and for going above and beyond and beyond until the last day everything was amazing are mam loved everyone who cared for her thank yus all so so much she be a miss she was a beautiful caring mam xxxx

The staff went above and beyond the care was fantastic right until the end thank you so much to each and everyone of you moving her in to roseway was a hard decision after the care she received from the previous place but she was so settled never complained when in this home you put are family at ease knowing she was being looked after so well thanks again keep up the good working team and care you give your residents

I came in to the home and everything seems pleasant. The staff and carers were obviously marvelous and with care Hazel was given.

The overall care is very good.

It is a good only thing I can say cleanliness could be better.

Always felt at ease when I visited on a regular basis, knowing he was well looked after.

My mum has been a resident at Roseway for 18 months. I find the staff to be really attentive to her needs. The carers are very welcoming to visitors too. I have been kept informed of anything to do with my mum.

I was a resident in Roseway House in Jarrow for 3 years. The management and staff were professional and efficient at all times and I cannot fault them whatsoever. The staff were brilliant and always friendly, pleasant and respectful to me, at all times. I would have no hesitation in recommending Roseway House to anyone looking for a care home.

Always 'on the ball' regarding his health and any problems arising. They always contact me if there is/has been a problem.

Take note kindly to what i have experienced in what was the other care home my mother has just moved from to Roseway House , i couldn't believe the difference and i asked other family members their opinion before i visited my mother . Staff were alert and happy and the whole place had a different feeling .Most important of all was how Roseway House was to my mothers well being and the result was very happy . I don't place a review on anything on the internet but i was gob smacked and told the Manageress others have to know the different levels of care and attention that your staff are giving and she needed to know that what i personally experience in another care home is miles away and at another level to Roseway House , That's it , made the review and very pleased to do so and best wishes to all the staff that work very hard all year.

I cannot praise the staff enough. Cleaners are always ensuring her bin is changed , toilet etc cleaned, her appetite is very poor and the cook took the time to learn what my mum liked. The Nurses and care staff are an amazing team and tell me not to be worried about asking for anything. It is lovely to hear them laughing with the residents. Yes there has been a few glitches only because they are getting to know my mum and once I've raised it with them they have ensured it's rectified.. The manager can be very much seen and is approachable she has done the best to accommodate my requests.

My father joined Kingfisher Care Home in December 2023 - followed by my mother in January 2024. They both receive exceptional care. My father died in March 2025 and up until that time was treated lovingly and with utmost respect and dignity from all the staff, domestics, chefs, carers - my mum continues to be cared for at Kingfisher - the support she gets from all the staff is amazing - she is not coping well since my Dad died and is offered the exact amount of support and sympathy. As a family - we are made welcome and also offered excellent support and always a friendly and listening ear to any issues.

Mam has been a resident for over 2 years. I have seen a lot of improvement in the last 6 months, lots more activities, cleanliness of communal areas and the introduction of a reading corner! The staff are very friendly and I feel my Mam is in the best place to care for her needs.

Kingfisher is a very caring environment. Staffing is excellent. The staff are very approachable. Plenty of space and areas to sit and move about. Very secure and safe for residents. Good activities to cover the needs of everyone. Office staff are always helpful and friendly. I have recommended friends of Mum and families. Would like to see more staff.