Care Homes Owned by Minster Care Group in Tyne & Wear

.Most important of all was how Roseway House was to my mothers well being and the result was very happy . I don't place a review on anything on the internet but i was gob smacked and told the Manageress others have to know the different levels of care and attention that your staff are giving and she needed to know that what i personally experience in another care home is miles away and at another level to Roseway House , That's it , made the review and very pleased to do so and best wishes to all the staff that work very hard all year.

they did involved patients constricted to their bed
I cannot praise the staff enough. Cleaners are always ensuring her bin is changed , toilet etc cleaned, her appetite is very poor and the cook took the time to learn what my mum liked. The Nurses and care staff are an amazing team and tell me not to be worried about asking for anything. It is lovely to hear them laughing with the residents. Yes there has been a few glitches only because they are getting to know my mum and once I've raised it with them they have ensured it's rectified.. The manager can be very much seen and is approachable she has done the best to accommodate my requests.

to be cared for at Kingfisher - the support she gets from all the staff is amazing - she is not coping well since my Dad died and is offered the exact amount of support and sympathy. As a family - we are made welcome and also offered excellent support and always a friendly and listening ear to any issues.

of Mum and families. Would like to see more staff.

I have had, have always been listened to and satisfactorily resolved. She is well cared for and, although she cannot communicate, seems to be happy. The staff are great and really do care for the residents. The place is constantly being cleaned and is well maintained. The food always looks good and the menu is varied. I've had Christmas dinner there every year with my wife, and it's been really nice. I have no hesitation in recommending Kingfisher Care Home, it has certainly met our needs.

as we know she is very well taken care of.

and are always on hand.
The thing that I am grateful for is when I leave my wife I know that she is safe.

much for them and they are always on hand to speak with the families which obviously puts your mind at rest.
They are all amazing and we are so grateful to them.

member for sorting out a laundry issue so promptly very much appreciated.
Thank you all.

as soon as possible! The staff not only cared for our mother but her family also, can't thank them enough.

also. I can't thank you all enough. you are an amazing team and should be very proud of the work you do. Thank you all.

do an excellent job at the home.

we are made to feel very welcome. The nursing care my mother receives is excellent and we have been very lucky to have her stay at Roseway House. Highly recommend!

are special, given the sometimes challenging circumstances they have to deal with.

the staff throughout, and became accepting of care. The home kept her safe during covid and is well-managed and clean. The building is a light modern building with a central courtyard which seems fit for purpose for dementia sufferers, and I observed staff doing regular thorough cleaning. Mam received good in-house nursing care, who escalated promptly and appropriately to the Dr and hospital during some medical emergencies which she had. All the staff that I saw throughout were patient, kind and caring. They were very helpful to me after bereavement.

dementia, and was quite frail. The staff were incredible in their desire and ability to support his needs; they spent time with him, helped him spend time in the communal areas where possible, and treated him with dignity and compassion.
They also seemed to understand how hard it was for us to have recognised the need for my dad to be in permanent nursing care, and treated us with such kindness.
I shall always be grateful for the care my dad was given at Kingfisher.
(My dad's room/bathroom was always clean, and we felt assured that his personal hygiene needs, incl. shaving, mouthcare and other things were being attended to; any issues with his medication was discussed with us and addressed).