Care Homes Owned by Minster Care Group in Staffordshire

Very responsive and helpful Manager, Deputy Manager and Administrator. They all return my phone calls and emails really quickly. The Nurses are really compassionate and are very conscientious. The care assistants genuinely seem to enjoy what they do and are fast at attending call buttons too. I feel like we have been welcomed so kindly and feel like part of the Abbeywell family. My relatives have had a particularly difficult time with serious health problems and the compassion and support that the team have shown is impeccable. Thank you Abbeywell Court :-)

Mum has had good care from the dedicated, hard working and caring staff, mum has had a lot of love from staff and the hard work and dedication to all the residents is heart warming to see. It has done the my mum and the residents so much for their mental stability to have activities that are done on a regular basis in the care home. It also makes the residents feel they are achieving something positive and fun. This is a care home that is clean, caring and wonderful dedicated staff.

Thank you all so much xx

She was welcomed but at first was a little reserved due to new surroundings. Its good to see how she's settled and enjoys the community activities. Its wonderful to see a smile on her face. The staff are very approachable, the activity coordinator is doing an amazing job engaging with all the residents.

The fact that from day one she settled into the home is peace of mind for myself.

Both myself and my Mum are very happy with the care he is receiving.

This home is fantastic!

The quality of care is exceptional and the staff are fabulous, friendly and always willing to go the extra mile. The activities and entertainment provided for the residents is varied and engaging from playing games, singing, or having a massage. On birthdays, a cake is made and a party atmosphere is used to celebrate the birthdays of the residents. Sometimes a singer will serenade the staff, family and residents. There are always some great fundraising events going on, which family and residents can join in.

The home works closely with other NHS professionals to provide round the clock care and family are kept informed about any personal or health changes. Mum is doing very well in this home and it is because of the wonderful staff and management. Our family would recommend this home to anyone.

My father has been at Abbeywell Court for a little over a year. Since being there, my Dad has had a lot of medical issues that have always been dealt with in a compassionate and professional manner. Even when my Dad has needed to go to hospital, there has been a member of staff who has stayed with him and our family are really grateful for that. I am glad that we chose Abbeywell for our Dad.

The care staff have always been respectful and cheerful.

The care home in the last 12 months has undergone a makeover fresh decor carpets flooring soft furnishings etc and this has made the environment much more welcoming, comfortable and relaxing for residents staff and visitors.

Both Managers are always approachable and supportive, and it is comforting to know there is always someone willing to listen and help. Abbeywell Court truly feels like a caring community,

My dad came into Abbeywell court care home in January as a dementia patient , and as a family we are very pleased with everything that Abbeywell has to offer . My dad is treated with respect and very well looked after . He is always dressed immaculately and clean shaven . He always has a smile on his face which says it all ! He is happy and content . All the staff carers and nurses are friendly and approachable and you can clearly see they are dedicated to making the residents happy . We are very glad we chose Abbeywell for my dad's care needs and know he is in safe hands when we are not there .

The care home is always clean, has good security and safety measures in place.

To be honest your service is excellent, the carers in the main very good understanding and pro active.

The solo time for a carer in the day room is less good as 1 person cannot see all residents and the time is often utilised to fill in details on their devices meaning full care is unable to be performed.

Apart from this the home is mostly excellent and individual carers also in the main excellent.

My mum has been a resident at Abbeywell Court Care Home for three years and I can say we have not had any issues with the care provided. The staff are on hand to help with any requests which are related to my mum's care and wellbeing.

I have no complaints whatsoever about Mum's treatment at Abbeywell Court Nursing and Residential Home. The staff work really hard and look after her really well. She likes living there and I am glad I decided on Abbeywell when I was looking for somewhere to care for her.

The hands on care by care staff is great always respectful and with dignity and empathy. However, ongoing longstanding issues with communication from senior staff and management makes the experience a tad frustrating.

If you want a nursing home with all the bells and whistles, this isn't it, but if want somewhere that is clean, comfortable and where all the staff will treat you or your loved one with kindness, dignity and respect, you cannot go wrong with Abbeywell. We are kept informed of our neighbour's needs ( he has no family so we are classed as his next of kin) by the wonderful nurses and management. Nothing is too much trouble. 5 stars.

When my sister arrived at Abbeywell Court 4 years ago her behaviour was very challenging but this was managed well. Her needs were met in a kindly and compassionate manner. It was good to see that there were activities tailored to my sister's needs, even after her comprehension deteriorated greatly. She was always included in the entertainment in the lounge. The furniture was very tired indeed. I was not 'next of kin' and would have liked emails to keep me up to date with regulations, particularly during Covid.

My mum has been at Abbeywell for 14 months, we had quite a few setbacks at first and I had quite a few meetings with the manager. However the last three months have been wonderful. The staff are regular, permanent staff and they are happy, polite and can't do enough for mum and us as a family. They know mum and us as a family and our needs and likes. The entertainment and outings are outstanding and we have had two wonderful birthdays with mum here, made really personal with banners cakes drinks and birthday cake. Can't comment on food as we have never seen moms meals but she is really well looked after with drinks whenever we are there.