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Care Home Owned by Minster Care Group in Staffordshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Minster Care Group in Staffordshire

Only the locations & reviews in Staffordshire for Minster Care Group are showing below.

View the details of all 59 locations (with 2488 reviews) owned by Minster Care Group

Minster Care Group Locations in Staffordshire (1)

 - Browse 1 Care Home owned by Minster Care Group in Staffordshire
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Abbeywell Court Nursing and Residential Home
Dragon Square, Chesterton, Newcastle-under-Lyme ST5 7HL 
9.3 72 reviews
Abbeywell Court Nursing and Residential Home, Newcastle-under-Lyme, Staffordshire
"She was welcomed but at first was a little reserved due to new surroundings. Its good to see how she's settled and enjoys the community…"   Read all 72 reviews
  • from £1,200 / week
  • 45 Rooms
Location Type Care Home

Abbeywell Court Nursing Home is a perfect location for complex care needs like dementia or any challenging behavior. It is well equipped and resourced to provide individualized care with providing a ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Minster Care Group Reviews in Staffordshire (72)

9.4

Minster Care Group has a Group Review Score of 9.4 (9.373) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.

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Review of

Abbeywell Court Nursing and Residential Home

from Chris W (Son of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
She was welcomed but at first was a little reserved due to new surroundings. Its good to see how she's settled and enjoys the community activities. Its wonderful to see a smile on her face. The staff are very approachable, the activity coordinator is doing an amazing job engaging with all the residents.
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Review of

Abbeywell Court Nursing and Residential Home

from Nicola P (Daughter of Resident) published on 4 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has resided at Abbeywell Court for 12 months now and in that time she has been well looked after. The rooms provided are clean and tidy. She seems very content living there.
The staff are friendly and helpful whenever I visit and they are organised with the daily care of the residents.
The
management and nurses keep me informed of any issues that may arise with her care.
The fact that from day one she settled into the home is peace of mind for myself.
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Review of

Abbeywell Court Nursing and Residential Home

from James H (Son of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and helpful, they are looking after my Dad who has dementia, he has settled into the home well and seems to be happy and comfortable there. His living accommodation is good and the home is clean and well maintained.
Both myself and my Mum are very happy with the care he is
receiving.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeThank you for taking the time to share your feedback. We are pleased to hear that your dad has settled in well and feels happy and comfortable at Abbeywell Court. It is wonderful to know that you and your mum are happy with the care he is receiving, and we will pass your kind words on to our dedicated team.
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Review of

Abbeywell Court Nursing and Residential Home

from K F (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home is fantastic!


The quality of care is exceptional and the staff are fabulous, friendly and always willing to go the extra mile. The activities and entertainment provided for the residents is varied and engaging from playing games, singing, or having a massage. On birthdays, a cake is made

and a party atmosphere is used to celebrate the birthdays of the residents. Sometimes a singer will serenade the staff, family and residents. There are always some great fundraising events going on, which family and residents can join in.


The home works closely with other NHS professionals to provide round the clock care and family are kept informed about any personal or health changes. Mum is doing very well in this home and it is because of the wonderful staff and management. Our family would recommend this home to anyone.

Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeThank you for your wonderful review and recommendation. We are delighted to hear that your mum is doing so well and that you have been pleased with the care, activities, and support provided by our team. Your kind words about our staff, management, and the vibrant atmosphere within the home means a lot to us.
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Review of

Abbeywell Court Nursing and Residential Home

from Alison H (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Abbeywell Court for a little over a year. Since being there, my Dad has had a lot of medical issues that have always been dealt with in a compassionate and professional manner. Even when my Dad has needed to go to hospital, there has been a member of staff who has stayed with him
and our family are really grateful for that. I am glad that we chose Abbeywell for our Dad.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeThank you for your heartfelt review. We are pleased to hear that your father has received compassionate and professional care during his time with us, especially through his medical challenges.We are grateful for the trust you have placed in Abbeywell Court to care for your dad.
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Review of

Abbeywell Court Nursing and Residential Home

from S B (Daughter of Resident) published on 1 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Extremely happy with the care my Dad has received since moving to Abbeywell Court. The management and admin staff have dealt with any queries and issues quickly and appropriately.
The care staff have always been respectful and cheerful.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeThank you for your kind review. We are delighted to hear that your dad has settled well at Abbeywell Court. I will pass your kind sentiments to the home team
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Review of

Abbeywell Court Nursing and Residential Home

from J M (Daughter of Resident) published on 11 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has resided at Abbeywell Court for approximately for 3years now. In that time mum has been well cared for her safety maintained and treated with dignity at all times. Mum enjoys the food and drink provided and also joins in with activities that are provided on a regular basis. We are kept informed
regularly on mums health needs and feel involved in any decision making.
The care home in the last 12 months has undergone a makeover fresh decor carpets flooring soft furnishings etc and this has made the environment much more welcoming, comfortable and relaxing for residents staff and visitors.
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Review of

Abbeywell Court Nursing and Residential Home

from Samantha D (Daughter of Resident) published on 6 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Abbeywell Court Care Home for four years, and throughout this time we have felt nothing but reassurance and gratitude. Leaving a loved one in someone else's care is never easy, but Abbeywell Court has given our family complete peace of mind.
The staff care for my mum with
genuine love, kindness, and respect, ensuring she is always treated with dignity. The nursing team are exceptional, responding quickly and professionally to any health concerns, which is incredibly reassuring for us as a family.
The daily activities bring so much joy and meaning to the residents' lives, and seeing my mum engaged and smiling means more to us than words can say. Lonelia, the activities coordinator, is absolutely wonderful and brings warmth and happiness to every day.
Both Managers are always approachable and supportive, and it is comforting to know there is always someone willing to listen and help. Abbeywell Court truly feels like a caring community,
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Review of

Abbeywell Court Nursing and Residential Home

from Karen R (Daughter of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into Abbeywell court care home in January as a dementia patient , and as a family we are very pleased with everything that Abbeywell has to offer . My dad is treated with respect and very well looked after . He is always dressed immaculately and clean shaven . He always has a smile on his
face which says it all ! He is happy and content . All the staff carers and nurses are friendly and approachable and you can clearly see they are dedicated to making the residents happy . We are very glad we chose Abbeywell for my dad's care needs and know he is in safe hands when we are not there .
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Review of

Abbeywell Court Nursing and Residential Home

from K C (Daughter of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum seems quite settled at the home. She is washed and appropriately dressed every day.
Her bedroom is in need of refurbishment, which will be done soon, but it is kept warm, clean and tidy.
The care staff are lovely, friendly and attentive. The entertainment lady is brilliant and gets most of the
residents involved in activities; my mum, however, would probably benefit from more 1-1 time. There is a singer on at least once per month and also petting animals occasionally. There are regular raffles, bake sales and themed events. There is a small garden where residents can sit out in warmer weather and also do some gardening.
The care home is always clean, has good security and safety measures in place.
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Review of

Abbeywell Court Nursing and Residential Home

from Ian T (Husband of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
To be honest your service is excellent, the carers in the main very good understanding and pro active.


The solo time for a carer in the day room is less good as 1 person cannot see all residents and the time is often utilised to fill in details on their devices meaning full care is unable to be performed.


Apart

from this the home is mostly excellent and individual carers also in the main excellent.
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Review of

Abbeywell Court Nursing and Residential Home

from Yvonne T (Daughter of Resident) published on 14 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Abbeywell Court Care Home for three years and I can say we have not had any issues with the care provided. The staff are on hand to help with any requests which are related to my mum's care and wellbeing.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeThank you for sharing your positive experience! We're so pleased to hear that you're happy with your mum's tailored care. Our team is always here to ensure residents feel comfortable and well looked after.
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Review of

Abbeywell Court Nursing and Residential Home

from Wayne B (Son of Resident) published on 12 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have no complaints whatsoever about Mum's treatment at Abbeywell Court Nursing and Residential Home. The staff work really hard and look after her really well. She likes living there and I am glad I decided on Abbeywell when I was looking for somewhere to care for her.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeThank you for your wonderful feedback! We're so pleased to hear that your mum is happy at Abbeywell Court. Our team truly appreciates your kind words.
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Review of

Abbeywell Court Nursing and Residential Home

from T M (Daughter of Resident) published on 11 February 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The hands on care by care staff is great always respectful and with dignity and empathy. However, ongoing longstanding issues with communication from senior staff and management makes the experience a tad frustrating.
Reply from Jankee Patel, Head Office at Abbeywell Court Nursing and Residential HomeThank you for your kind works regarding our care staff and our care service. Our residents are really are our top priority and I am so pleased to hear the kind feedback regarding the dignity and empathy they are treated with. We are sorry to hear about your concerns regarding communication. We would welcome you to discuss with the Home Manager any specific concerns you have so these can be discussed.
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Review of

Abbeywell Court Nursing and Residential Home

from Cate C (Friend of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I cared for our neighbour until he needed full-time care. I have worked in care for over 40 years and have seen both good and bad. Abbeywell is exceptional, it is very well run by a fabulous team. Everyone on the staff team is caring, kind and professional.
If you want a nursing home
with all the bells and whistles, this isn't it, but if want somewhere that is clean, comfortable and where all the staff will treat you or your loved one with kindness, dignity and respect, you cannot go wrong with Abbeywell. We are kept informed of our neighbour's needs ( he has no family so we are classed as his next of kin) by the wonderful nurses and management. Nothing is too much trouble. 5 stars.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeThank you for your heartfelt review and for entrusting us with the care of your neighbour. We will continue to ensure that your neighbour receives the best possible care. Kind regards.
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Review of

Abbeywell Court Nursing and Residential Home

from M B (Sister of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister arrived at Abbeywell Court 4 years ago her behaviour was very challenging but this was managed well. Her needs were met in a kindly and compassionate manner. It was good to see that there were activities tailored to my sister's needs, even after her comprehension deteriorated greatly.
She was always included in the entertainment in the lounge. The furniture was very tired indeed. I was not 'next of kin' and would have liked emails to keep me up to date with regulations, particularly during Covid.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeThank you for sharing your experience with us. We are delighted to know your sister is comfortable with her tailored care plan, our team ensures to maintain a high standard of care. We will look into the concerns raised by you and take the necessary action that is required.
Kind regards.
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Review of

Abbeywell Court Nursing and Residential Home

from P K (Daughter of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, the home is a pleasant place to visit.
The staff are friendly and welcoming.
Special mention to the activities coordinator - she is very engaging with the residents/my mum. She is interested and stimulates them through being attuned to their needs and providing activities and materials
- games, dolls, etc - all appropriate for someone with dementia.
Thank you to the activities lady and all the staff team!
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeThank you for sharing your thoughts with us. We are happy to know that your mum is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards.
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Review of

Abbeywell Court Nursing and Residential Home

from D T (Daughter of Resident) published on 23 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has been at Abbeywell for 14 months, we had quite a few setbacks at first and I had quite a few meetings with the manager. However the last three months have been wonderful. The staff are regular, permanent staff and they are happy, polite and can't do enough for mum and us as a family. They
know mum and us as a family and our needs and likes. The entertainment and outings are outstanding and we have had two wonderful birthdays with mum here, made really personal with banners cakes drinks and birthday cake. Can't comment on food as we have never seen moms meals but she is really well looked after with drinks whenever we are there.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeIt is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.

Kind regards,
Rahi.
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Review of

Abbeywell Court Nursing and Residential Home

from Simone W (Daughter of Resident) published on 28 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom moved to Abbeywell right at Christmas time and I was so concerned how she would settle as she really had no idea she was in a home environment, I need not have worried, all the staff and management at this home are outstanding. My mom can be challenging in behaviours and they have shown patience
and coaxed her to allow help when needed, she loves getting her hair done and her mood has lifted so much since coming here.
Sadly, mom can’t remain as I live 300 miles away and I’m moving her closer to me to share precious time before dementia takes her away. But I would recommend this home to everyone.
Thank you all.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeIt is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.

Kind regards,
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Review of

Abbeywell Court Nursing and Residential Home

from K Z (Daughter of Resident) published on 27 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After being my mum's carer for over four years I had to with a heavy heart choose a nursing home. I chose Abbeywell Court when I went to meet the manager, who is caring and reassuring and always has time to address any queries no matter how small. The staff helped to settle mum in are always welcoming,
kind, compassionate and caring and very hard working. I am always informed how mum is. I am so thankful that mum is a resident here and to know that the staff are so amazing with all they do.
Reply from Rahi Joshi, Marketing Associate at Abbeywell Court Nursing and Residential HomeIt is a pleasure to care for your mum and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team. Kind regards, Rahi.
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Awards / Recognitions (0)

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