Care Homes Owned by Minster Care Group in Leicestershire

I do want to raise an ongoing concern regarding laundry. On numerous occasions, the clothes in his wardrobe are not his, and sadly some of his own clothes have gone missing despite all items being clearly named. I completely understand how busy the home is and that staff are caring for many residents, but this has become quite frustrating and upsetting over time.

I wondered whether a simple solution might help prevent this continuing. For example, providing each resident with their own washable laundry bag kept in their room, which could then be placed directly into the washing machine. Separate bags for whites and colours could make this even and reduce items being mixed up .

Wednesdays for anybody. We can visit shops easily, accompanied by an escort, distant forays (funerals, weddings etc) are also possible. Bedrooms, inc beds are maintained.

and he's always called by his name and treated respectfully.

in her own world, the home atmosphere is so friendly, that we always feel welcome, and even though mum may not remember us anymore, her face lights up for the carers, which, can only be a good thing, because, if she didn't like them her face wouldn't lie.
Personally, I love the phone call from the staff, and doctors, keeping me informed of mums health and well being, that means so much to me, after being her prime carer for so long, I still feel involved. None of us want our loved ones to be away from us, But. I believe we were so lucky to find Diamond house... you have made our lives easier, it could've been much harder so Thankyou from all the family

any problems or concerns the staff would inform me.

who is always available for a chat about my mothers wellbeing , Christina , George and Kim also go above and beyond and the same for manager Julie's daughter who is an absolute star and a loverly warm person and a credit to Minster Care. There are many others that require a shout out but I'm running out of space. Keep up the excellent work all its very much appreciated. Happy New Year to all. Dave

we feel very reassured that he is being monitored and cared for by a very capable team of people.

safe, while most of the not so nice staff have gone. Keep up the good teamwork guy's.Thanks for caring and sharing!

when she is able to recall when asked by family members.
I find that all staff at DCH are responsive to requests from family members and making appropriate changes if requested by family members.
I will take this opportunity to thank care staff, admin staff , activities coordinators, catering staff. laundry staff , cleaning staff ,premises staff and management staff for providing a happy ,safe, warm, clean environment fir my family member.

on any problems that need addressing.

as can reasonably be expected

always activities available to keep residents engaged. Overall, her needs are well met and I feel reassured knowing she's being well cared for.

and help in any way they can. Whenever we have made a suggestion that we feel may benefit her, it has been acted upon without delay. Thank you to all the staff, you do a great job.
From a grateful family.

outstanding care. The staff showed her respect and valued her dignity. They were inspirational in how they showered her with affection and made her feel safe and loved. We were made to feel so welcome and they understood the importance of our family relationships and how deeply we cared for our mum. She was treated with kindness and her care was exceptional it went beyond our expectations. She was cared for during her final days with the same respect care and love and they showed this to us during our most difficult time. For this we are forever grateful the staff cared for her and us so well in her final days and this gives us great comfort as we navigate this world without her.