Minster Care Group in Leicestershire | 2 Care Homes

Review of
Diamond House
from John S (Brother of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

My brother was taken into the Sapphire wing at the beginning of May with a severe pressure sore which has now healed well. All the staff have been excellent in looking after him. He has some very complex caring needs and has very limited communication after a brain tumour. They constantly update me

on any problems that need addressing.

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Review of
Diamond House
from Alan P (Husband of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

Sapphire house do a very good job with residents that are least difficult to deal with .
All the staff do a good job and a few of them go the extra mile to make the residents happy to be at the home and give the relatives of the residents comfort in knowing that they are being looked after as well

as can reasonably be expected

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Review of
Diamond House
from Karen S (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

Great place , carers are fantastic, mum is always clean and tidy and fed well , no one wants to end up in care but we couldn't manage and it was a must and I'm so happy it's worked out well , this home and the seniors and staff are fantastic , thank you to them all

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Review of
Diamond House
from Samantha W (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report

Overall Experience

My mum first stayed at Diamond House for respite care and has now returned after a year away. Any concerns I had in the past were promptly dealt with, which gave me confidence in the home. The staff are always friendly and welcoming. Mum enjoys being able to request walks when she wants, and there are

always activities available to keep residents engaged. Overall, her needs are well met and I feel reassured knowing she's being well cared for.

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Review of
Diamond House
from D P (Son of Resident) published on 13 October 2025 Submitted via Website • Report

Overall Experience

I have nothing but good things to say about the care and love my mum receives from all staff. Only 1 observation washing her hair the day after it's been set is somewhat odd but it's a small item that we can live with

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Review of
Diamond House
from Julie K (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report

Overall Experience

As a family, we are very happy with the excellent care provided for our Mum in Diamond House. The staff are always kind and considerate. The senior carers have regular full reviews with Mum, and we are consulted and asked if we have any concerns. The staff are always approachable, willing to listen

and help in any way they can. Whenever we have made a suggestion that we feel may benefit her, it has been acted upon without delay. Thank you to all the staff, you do a great job.
From a grateful family.

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Review of
Diamond House
from P K (Friend of Resident) published on 7 October 2025 Submitted via Website • Report

Overall Experience

Staff are always friendly and helpful. The home is always clean and tidy. There is a good diary of different events for residents to enjoy every week with lots of variety to suit the residents capabilities.

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Review of
Diamond House
from G P (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report

Overall Experience

My mum was a resident of Diamond House from December 2023. She was diagnosed with dementia three years earlier and when it came to the time that we could not care for her safely ourselves we agonised over her going into a care home. We should not have worried from the very first day she was offered

outstanding care. The staff showed her respect and valued her dignity. They were inspirational in how they showered her with affection and made her feel safe and loved. We were made to feel so welcome and they understood the importance of our family relationships and how deeply we cared for our mum. She was treated with kindness and her care was exceptional it went beyond our expectations. She was cared for during her final days with the same respect care and love and they showed this to us during our most difficult time. For this we are forever grateful the staff cared for her and us so well in her final days and this gives us great comfort as we navigate this world without her.

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Review of
Saffron House
from Karen A (Stepdaughter of Resident) published on 20 March 2025 Submitted via Website • Report

Overall Experience

I cannot fault the staff in Saffron House they are all so friendly and caring .
I broke my leg in October and unfortunately I was unable to visit but the staff kept me in touch with updates .
The lady on reception is always very friendly too

Reply from Debbie Oumezaouche, Administrator at Saffron House

Thank you for your comments. The staff team always try to do their best for our residents. It is good to see you visiting again.

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Review of
Saffron House
from J C (Granddaughter of Resident) published on 6 March 2025 Submitted via Website • Report

Overall Experience

Excellent service, staff are super friendly and helpful. A lovely place for my grandmother to live. She talks very highly of the staff, the food and the activities.
I would highly recommend Saffron House to people in need of this service.

Reply from Debbie Oumezaouche, Administrator at Saffron House

Thank you for your feedback. Our staff team take a lot of pride in caring for our residents. It is lovely to hear that your grandmother is happy.

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Review of
Diamond House
from Dian S (Daughter of Resident) published on 7 February 2025 Submitted via Website • Report

Overall Experience

This was a fantastic care home which my father stayed in for just over 12 months before he passed away. He arrived in a distressed state after a hip operation, limited mobility and early stage dementia. Immediately the staff took care of him, showing great patience and empathy with his situation. They

ensured he was comfortable there ate regularly and was always on top of his medication. Our family experience with the home and staff was very good. We received regular updates on how my dad was doing and if there were any issues they contacted us. They were truly amazing in his final week when he needed constant care and attention. An excellent location for people who need residential care. The staff are amazing. I would highly recommend.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for sharing your heartfelt experience. We're truly sorry for your loss and appreciate your kind words about the care your father received. Your recommendation means a lot to us.

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Review of
Saffron House
from Adrian M (Son of Resident) published on 6 February 2025 Submitted via Website • Report

Overall Experience

The staff are amazing at Saffron House and could not do enough for my mother. Thank you all.
The nurse was very helpful at a difficult time for our family. We were aloud to come and go as though it was her own home.

Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for your kind words. We're so pleased to hear that the team at Saffron House provided wonderful care and support for your mother. Your appreciation means a lot to us. Kind regards, Rahi.

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Review of
Saffron House
from M J (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report

Overall Experience

Mum has been in Saffron House for few weeks. She has really settled well and the staff are so thoughtful and kind. The manager is very approachable and the activity person is really bubbly, she works really hard in getting mum to take part in the lounge

Reply from Debbie Oumezaouche, Administrator at Saffron House

Thank you for your review. On behalf of the entire team, we are really pleased to hear that your mum has settled and is happy at Saffron House.

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Review of
Diamond House
from Jason N (Son of Resident) published on 3 October 2024 Submitted via Website • Report

Overall Experience

Shocking from the day he was first moved in, everything was stressful to get anything done and saw some disturbing scenes, told social services about them and had meetings there with them, excuse after excuse, then my dad was attacked and left with a bad wound on his left arm. They refused me access

to take him to accident and emergency and waited 48 hours until my dad's wound was infected to ring an ambulance. Before that they told social services and myself it was just a scratch which my dad had done by scratching himself which was not the case at all, said the hospital staff and was hospitalised for nearly two weeks. There is now a safeguarding investigation going on. My dad was seriously injured, this care home is absolutely shocking and should be put under special measures.

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Review of
Diamond House
from Margaret B (Wife of Resident) published on 25 September 2024 Submitted via Website • Report

Overall Experience

We visit every week and are always treated by cheerful polite staff. We have nothing negative to say about my husband's care, thank you so much. He seems very comfortable and we do not get a lot of sense out of him as the dementia has now set in. I still feel guilty about putting him in a care home

but at 81 years I could not cope with him. Getting old is no great shakes I can tell you. I am so impressed with the staff at the care home and nothing seems too much trouble for them. I would definitely recommend the care home to anyone.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your kind feedback. We're glad to hear that your husband is comfortable and well cared for and that the staff have made such a positive impact. We appreciate your trust in our care.

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Review of
Diamond House
from Donna J (Daughter of Resident) published on 18 September 2024 Submitted via Website • Report

Overall Experience

I would like to experience better telephone communication with mum. When I am unable to visit mum I like to give her a call. Getting through to the main office during office hours is good. However, getting put through to the upstairs lounge is not good often I have to hang up. Weekends are almost impossible

to get through over the phone.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your feedback. We're sorry to hear about the difficulty in reaching your mum by phone. We understand how important it is to stay connected, and we'll look into improving our telephone communication. Kind regards

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Review of
Diamond House
from Lynda R (Sister of Resident) published on 17 September 2024 Submitted via Website • Report

Overall Experience

On my visit to Diamond House I am always greeted by very friendly staff who always have the time to stop to answer any questions I may have. The atmosphere is very welcoming and relaxed and the relationship between the staff and residents is very positive and the staff relate to the residents with kindness

and understanding, recognising their individual needs. My brother is extremely happy at Diamond House has a very good relationship with all staff and is never pressurised into anything he does not want to participate in.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for your kind feedback about Diamond House. It's wonderful to know that your brother is happy with his tailored care. I will pass your kind sentiments to our home team. Kind regards,

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Review of
Diamond House
from Diane W (Daughter of Resident) published on 13 September 2024 Submitted via Website • Report

Overall Experience

My mum has been a resident since late April and as a family we feel she has improved all round greatly. All the staff are very caring and management/admin staff are approachable at all times. The only reason I have not given 5 stars is that sometimes laundry items have not been returned and sometimes

I have taken items home as washing has returned still stained. My mum tends to be too tired to participate in activities, but I have witnessed the team's hard work to create stimulation for residents. It is first class.

Reply from Rahi Joshi, Marketing Associate at Diamond House

Thank you for sharing your feedback. We're pleased to hear that your mum has shown improvement and that you've found the staff to be caring and approachable. Your input is valuable, and we're committed to ensuring your mum continues to receive the best possible care.

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Review of
Saffron House
from M P (Daughter of Resident) published on 2 April 2024 Submitted via Postal Card • Report

Overall Experience

Saffron House is a very caring, happy and relaxing place for the elderly. Staff are really helpful and attentive. Food is excellent and everything is done to make the residents feel like it's a comfy home to live in.

Reply from Rahi Joshi, Marketing Associate at Saffron House

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your loved one's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review of
Saffron House
from Malcolm D (Brother of Resident) published on 6 September 2023 Submitted via Website • Report

Overall Experience

My sister had very severe dementia and was unable to care for herself at home. She passed away recently. During all this time she was cared for by the carers and senior carers with respect and nothing was too much for them. They thought an awful lot of her and treated her as they would have done for

a family member. We had no worries, as we know she was safe and very well looked after. They kept us informed of any health problems and made sure they were brought to the attention of ourselves and the medics. Overall, it was a warm and very friendly care home for my sister and for ourselves. I'm glad she went into Saffron House and thank all the staff, managers and carers for how they looked after her. I would have no worries recommending Saffron House because of this care they gave. It was excellent.

Reply from Rahi Joshi, Marketing Associate at Saffron House

I am sorry for your loss. We are pleased that your sister was comfortable with the care provided. Thank you for your kind words, I will pass them on to the home team. Kind regards.

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Care Homes Owned by Minster Care Group in Leicestershire

Minster Care Group Locations in Leicestershire (2)

Minster Care Group Reviews in Leicestershire (50)

Diamond House

Diamond House

Diamond House

Diamond House

Diamond House

Diamond House

Diamond House

Diamond House

Saffron House

Saffron House

Diamond House

Saffron House

Saffron House

Diamond House

Diamond House

Diamond House

Diamond House

Diamond House

Saffron House

Saffron House

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