Care Homes Owned by Minster Care Group in Leicestershire

any problems or concerns the staff would inform me.

who is always available for a chat about my mothers wellbeing , Christina , George and Kim also go above and beyond and the same for manager Julie's daughter who is an absolute star and a loverly warm person and a credit to Minster Care. There are many others that require a shout out but I'm running out of space. Keep up the excellent work all its very much appreciated. Happy New Year to all. Dave

we feel very reassured that he is being monitored and cared for by a very capable team of people.

safe, while most of the not so nice staff have gone. Keep up the good teamwork guy's.Thanks for caring and sharing!

when she is able to recall when asked by family members.
I find that all staff at DCH are responsive to requests from family members and making appropriate changes if requested by family members.
I will take this opportunity to thank care staff, admin staff , activities coordinators, catering staff. laundry staff , cleaning staff ,premises staff and management staff for providing a happy ,safe, warm, clean environment fir my family member.

on any problems that need addressing.

as can reasonably be expected

always activities available to keep residents engaged. Overall, her needs are well met and I feel reassured knowing she's being well cared for.

and help in any way they can. Whenever we have made a suggestion that we feel may benefit her, it has been acted upon without delay. Thank you to all the staff, you do a great job.
From a grateful family.

outstanding care. The staff showed her respect and valued her dignity. They were inspirational in how they showered her with affection and made her feel safe and loved. We were made to feel so welcome and they understood the importance of our family relationships and how deeply we cared for our mum. She was treated with kindness and her care was exceptional it went beyond our expectations. She was cared for during her final days with the same respect care and love and they showed this to us during our most difficult time. For this we are forever grateful the staff cared for her and us so well in her final days and this gives us great comfort as we navigate this world without her.

ensured he was comfortable there ate regularly and was always on top of his medication. Our family experience with the home and staff was very good. We received regular updates on how my dad was doing and if there were any issues they contacted us. They were truly amazing in his final week when he needed constant care and attention. An excellent location for people who need residential care. The staff are amazing. I would highly recommend.

to take him to accident and emergency and waited 48 hours until my dad's wound was infected to ring an ambulance. Before that they told social services and myself it was just a scratch which my dad had done by scratching himself which was not the case at all, said the hospital staff and was hospitalised for nearly two weeks. There is now a safeguarding investigation going on. My dad was seriously injured, this care home is absolutely shocking and should be put under special measures.