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Care Homes Owned by Minster Care Group in Leicestershire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Minster Care Group in Leicestershire

Only the locations & reviews in Leicestershire for Minster Care Group are showing below.

View the details of all 59 locations (with 2530 reviews) owned by Minster Care Group

Minster Care Group Locations in Leicestershire (2)

 - Browse 2 Care Homes owned by Minster Care Group in Leicestershire
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Diamond House
Bewcastle Grove, Mowmacre Hill, Leicester LE4 2JW 
9.5 35 reviews
Diamond House, Leicester, Leicestershire
"As we are unable to visit my father in law as often as we would like living more than 3hrs away it is most reassuring to know he is being…"   Read all 35 reviews
  • from £1,100 / week
  • 74 Rooms
Location Type Care Home

Diamond House is committed to personalised care within a friendly environment that helps residents to live an active and fulfilling life. A great deal of effort has been taken to decorate and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Saffron House
2a High Street, Barwell, Leicester LE9 8DQ 
9.2 26 reviews
Saffron House, Leicester, Leicestershire
"Saffron House is a very caring, happy and relaxing place, my mum has settled in really well, and the Staff are really helpful and…"   Read all 26 reviews
  • from £1,100 / week
  • 48 Rooms
Location Type Care Home

Saffron House has been purpose-built for residential care, at the same time as specialising in provision for adults diagnosed with dementia. A wide range of specialists monitor personalised care ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care

Minster Care Group Reviews in Leicestershire (61)

9.4

Minster Care Group has a Group Review Score of 9.4 (9.387) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.

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Review of

Saffron House

from S K (Son of Resident) published on 11 June 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Saffron is a very nice care facility with excellent staff who really care for the residents. The facilities are basic but more than acceptable. What really matters to me is that my mum is looked after by kind, gentle but competent staff.
In terms of potential improvements I would say that the lounge
area could have a nicer feel and the TV arrangements would certainly benefit from a rethink and some investment.
Reply from Joe Parker, Administrator at Saffron HouseThank you for your feedback. Our staff team take a lot of pride in caring for our residents. It is lovely to hear that you are happy with the care provided to your mother. We will take on your feedback regarding the lounge area and TV arrangements.
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Review of

Diamond House

from Donna J (Daughter of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am writing this review as the daughter of a resident. My mum has lived at Diamond House coming up 7 years. Generally speaking the family has been satisfied with the care given to Mum. Additionally, also satisfied with how approaches to the family have been made over the time.
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Review of

Diamond House

from Kath A (Daughter-in-law of Resident) published on 28 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
As we are unable to visit my father in law as often as we would like living more than 3hrs away it is most reassuring to know he is being cared for extremely well, he always looks clean and tidy and from what we can see he seems to react well to his carers who are very patient with him.
Reply from Rahi Joshi, Marketing Associate at Diamond HouseThank you, Kath, for your kind review and thoughtful feedback about Diamond House.

We understand how difficult it can be living far away from a loved one, so we are truly pleased to hear that you feel reassured knowing your father-in-law is being well cared for by our team.Your lovely comments about our patient and caring staff, as well as the high standards of cleanliness and support within the home, means a lot to everyone at Diamond House.
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Review of

Diamond House

from Pat K (Friend of Resident) published on 27 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whenever I visit my friend at the home she is well and happy. The carers are friendly and helpful and answer any questions I might have. My friend always says that she enjoys the activities that she takes part in and also that the meals are very good.
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Review of

Saffron House

from Cindy M (Daughter of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Saffron House is a very caring, happy and relaxing place, my mum has settled in really well, and the Staff are really helpful and attentive. Food is excellent and everything is done to make the residents feel like it's a comfy home to live in. The staff are always very welcoming and helpful.
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Review of

Diamond House

from D P (Son of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
No change from the last review. We are very pleased with the care our Mother is receiving. It's a real shame she cannot join in the activities though and it's her condition that's restricting participation. It's a shame really because she's very fond of Penny and very much likes her company, who always
takes time out to say hello when passing or on breakfast duty. Although my father Alan is not a paid resident he too is very well cared for whilst he visits our mother every day. Since my mothers arrival I have also bought Marlene into the home on the first floor and with her very limited family I guess you would struggle to obtain a meaningful review which if asked I'm more than willing to complete. There are some real staff stars in the home who go the extra mile to make our mothers stay has enjoyable as possible and you all know who they are and thank you for your ongoing care and special love offered to our Mummy.
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Review of

Saffron House

from Karen A (Stepdaughter of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would like to start by saying how kind, caring and approachable all the staff are. Nothing ever feels too much trouble, and the way they support my stepdad, particularly with his dementia, is genuinely appreciated. It gives our family great reassurance knowing he is so well looked after.


However,

I do want to raise an ongoing concern regarding laundry. On numerous occasions, the clothes in his wardrobe are not his, and sadly some of his own clothes have gone missing despite all items being clearly named. I completely understand how busy the home is and that staff are caring for many residents, but this has become quite frustrating and upsetting over time.


I wondered whether a simple solution might help prevent this continuing. For example, providing each resident with their own washable laundry bag kept in their room, which could then be placed directly into the washing machine. Separate bags for whites and colours could make this even and reduce items being mixed up .

Reply from Rahi Joshi, Marketing Associate at Saffron HouseThank you for your thoughtful feedback. We are pleased to hear that you are happy with the care and comfort provided for your Stepdad at Saffron House. We are very sorry to hear about the ongoing concerns and will take any necessary actions if required.
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Review of

Saffron House

from Robert S (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We were slightly apprehensive about mum going into a care home as reviews didn't seem great. However in the few weeks she has been in she has been cared for well and overall I'm pleased with the care as is my mum.
Reply from Joe Parker, Administrator at Saffron HouseThank you very much for your kind words. We're pleased to hear that both you and your mother are pleased with our care provided. Kind regards.
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Review of

Saffron House

from C T (Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As an occupant who is free of medical complaints, I require little attention from staff. Breakfast, lunch (12.30pm) two course (always inc. two vegetables) a tea (4.30pm) which offers savoury & sweet content, & an optional supper (8pm-10pm). All medicines are individually provided; doctor visits on
Wednesdays for anybody. We can visit shops easily, accompanied by an escort, distant forays (funerals, weddings etc) are also possible. Bedrooms, inc beds are maintained.
Reply from Hazel Woodward, Administrator at Saffron HouseThank you so much for your kind review. Our staff take pride in their care, and we're so happy to hear that you're pleased with your time here with us.
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Review of

Saffron House

from Ian H (Son of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I really could not find any faults with the care being given to my Father. The staff are amazing with him, even though he's quite demanding and not always as polite as the staff deserve.
He is always clean and his room spotless.
Couldn't wish for more.


I like that they all know him (infamously?)

and he's always called by his name and treated respectfully.
Reply from Joe Parker, Administrator at Saffron HouseThank you so much for your kind words. We're glad to hear that both you and your father are happy with the home and staff. Kind Regards.
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Review of

Diamond House

from Jo T (Daughter of Resident) published on 21 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum joined you in November last year after her dementia became too dangerous for her to stay at home. It was an extremely difficult and emotional decision we had to make, we didn't want to lose her.
But, she has settled in well, and the staff are so kind and caring. she is cared for, clean and happy
in her own world, the home atmosphere is so friendly, that we always feel welcome, and even though mum may not remember us anymore, her face lights up for the carers, which, can only be a good thing, because, if she didn't like them her face wouldn't lie.
Personally, I love the phone call from the staff, and doctors, keeping me informed of mums health and well being, that means so much to me, after being her prime carer for so long, I still feel involved. None of us want our loved ones to be away from us, But. I believe we were so lucky to find Diamond house... you have made our lives easier, it could've been much harder so Thankyou from all the family
Reply from Rahi Joshi, Marketing Associate at Diamond HouseThank you so much for sharing your experience with Diamond House. We understand how difficult this decision must have been, and we are truly grateful for your trust. We are pleased to hear that your mum has settled well and is happy and comfortable.Thank you again from all of us at Diamond House.
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Review of

Diamond House

from D P (Nephew of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt is very well cared for and although she has dimenture she never questions the care she receives. She enjoys the life she is now living and it's a great piece of mind to know her needs are being fulfilled.
Reply from Rahi Joshi, Marketing Associate at Diamond HouseThank you for your kind feedback about Diamond House. We are delighted to hear that your aunt is well cared for. We truly appreciate you taking the time to share your experience with us.
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Review of

Diamond House

from Lynda R (Sister of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am always extremely pleased when I visit my brother, he always tells me how content he is at the home and the excellent care the staff provide. The staff are extremely friendly and helpful and always make sure that he is happy and ensure that his needs are met. I am confident that if there were
any problems or concerns the staff would inform me.
Reply from Rahi Joshi, Marketing Associate at Diamond HouseThank you for your kind feedback about Diamond House. Keeping families informed and ensuring residents' needs are met is very important to us. Thank you for taking the time to share your experience.
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Review of

Diamond House

from Melanie B (Daughter of Resident) published on 20 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always very friendly to myself when I come to visit my mum but more importantly they are kind and talk nicely to my mum , I can walk away knowing my mum is safe and is being well cared of
My mum has a lovely bright room, she is always clean and appears happy .
Reply from Rahi Joshi, Marketing Associate at Diamond HouseThank you for your kind feedback about Diamond House. We are glad to hear that your mum is safe and well cared for. I will pass your sentiments along to the home team.
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Review of

Diamond House

from Jane J (Niece of Resident) published on 28 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother, sister and I are very happy with the excellent care that our uncle receives in Diamond House. We know he is safe and warm and well fed. The staff are always very helpful and keep in regular contact as we don't live very close to the Home. It is quite difficult living a distance away but
we feel very reassured that he is being monitored and cared for by a very capable team of people.
Reply from Omkar Naik, Marketing Admin at Diamond HouseThank you for taking time to share this lovely feedback. We're pleased to hear that your uncle is comfortable with us at Diamond House. Our team goes above and beyond to maintain high-quality care, and they will truly appreciate your kind words.
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Review of

Diamond House

from N G (Wife of Resident) published on 21 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Over the past twelve months, conditions have improved a lot within the care home.The staff are a lot more kinder and supportive towards the service users, who are cared for well. I've noticed there are certain outstanding members of staff who go the extra mile to make sure the residents are happy and
safe, while most of the not so nice staff have gone. Keep up the good teamwork guy's.Thanks for caring and sharing!
Reply from Omkar Naik, Marketing Admin at Diamond HouseThanks a lot for your detailed feedback. We are glad that you are happy with person-tailored care at Diamond House. Our team strives to maintain high standard of care at all times.
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Review of

Diamond House

from John S (Brother of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was taken into the Sapphire wing at the beginning of May with a severe pressure sore which has now healed well. All the staff have been excellent in looking after him. He has some very complex caring needs and has very limited communication after a brain tumour. They constantly update me
on any problems that need addressing.
Reply from Omkar Naik, Marketing Admin at Diamond HouseThank you for your review. We are happy that you found our staff at Diamond House excellent and are glad that your brother is recovering. Thank you for trusting us for your brother's care.
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Review of

Diamond House

from Alan P (Husband of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Sapphire house do a very good job with residents that are least difficult to deal with .
All the staff do a good job and a few of them go the extra mile to make the residents happy to be at the home and give the relatives of the residents comfort in knowing that they are being looked after as well
as can reasonably be expected
Reply from Omkar Naik, Marketing Admin at Diamond HouseThank you for your kind words. We are happy to know that you are happy with person-tailored care at Diamond House. We always strive to maintain high-quality service at all times. i will pass your sentiments onto the home team.
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Review of

Diamond House

from Karen S (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great place , carers are fantastic, mum is always clean and tidy and fed well , no one wants to end up in care but we couldn't manage and it was a must and I'm so happy it's worked out well , this home and the seniors and staff are fantastic , thank you to them all
Reply from Omkar Naik, Marketing Admin at Diamond HouseThank you for sharing such thoughtful feedback. We're pleased to know that your mum is well cared for. We understand that choosing care can be a difficult decision, and we're glad to hear that the experience has been a positive one with us.
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Review of

Diamond House

from Samantha W (Daughter of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum first stayed at Diamond House for respite care and has now returned after a year away. Any concerns I had in the past were promptly dealt with, which gave me confidence in the home. The staff are always friendly and welcoming. Mum enjoys being able to request walks when she wants, and there are
always activities available to keep residents engaged. Overall, her needs are well met and I feel reassured knowing she's being well cared for.
Reply from Omkar Naik, Marketing Admin at Diamond HouseThank you for your detailed feedback. We are glad that you found our staff friendly and welcoming at Diamond House. We always strive to maintain the high-quality care at all times. We will pass your kind sentiments onto the staff.
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Awards / Recognitions (0)

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