Care Homes Owned by Minster Care Group in Nottinghamshire

and then walks in it which leads to a bad smell. He has dementia and I think the "stimulation" is absent. More often than not only one toilet is available due to the others being blocked. I realise the staff are under pressure due to staff shortages and the current CQC situation but I really hope things can be 'turned' around for everyone sake as it used to be such a happy place.

to the gentleman in question deep care, concern and attention. He was after unable to speak or communicate but still have him time and clearly knew him as an individual. He was given his dignity as a human being at a time when he was in need of others for his most basic needs. His Christian beliefs were shown great respect. I was always made to feel very welcome. The home and the staff were family to him and I was made to feel part of this. Thank you and god bless.

and locally based outings plus seasonal events. Even more important is that all the staff are wonderful whatever their role. They are hardworking, friendly, professional and inclusive but most of all they care.

enjoy, it's just like having extra family members.

straight away was the way the staff behaved to each other, with respect and friendliness and without sense of hierarchy. They are nice to me, to my mother and other residents and communicate well with each other.
They don't impose unnecessary rules and always make me feel welcome.
They strike me as patient, intelligent and skilled. They always try to deal with things that crop up. I know that many of them are overqualified for the work they do.
I don't know all the ins and outs of running this home but I am impressed with the efficiency of all, laundry, catering, cleaning, house-keeping, medical, caring and management all seem to be working in amazing harmony to keep my mother happy and safe.

on some afternoons. My mum said she enjoyed her stay there and always seemed happy enough. I wouldn't hesitate to use the home again for her.

than homely.
At times, a chaotic sensory environment. Recommend sensory support training for staff.
Overall, a family-feel to Broadgate Nursing Home.

his stay. The staff were always cheerful, caring and encouraging, not only the nurses and carers, but also all the additional roles needed to make all the residents' stay comfortable and homely. Although only at Broadgate for a few weeks, we were able to set up Dad's room so it felt like his with his personal belongings and television, and there were no structured visiting hours - we loved that we could come and go throughout the day and evening. We were never made to feel that we were in the way, and we too felt part of the Broadgate family for the duration of his stay. We will always be grateful for the kindness, compassion and care shown to my dad when he needed it most.

treated Dad with dignity and respect throughout his stay. I highly recommend this wonderful care home.

known by name as we came to visit and visiting could be at any time. If ever we had any questions about his care or needs staff were always available to answer us. His room was kept clean and tidy and there was always a chair on which a visitor could sit. The staff were always respectful and gentle in their care of my husband and diligent in the repeated caring tasks that were needed.

pleasant and of a decent size, and the common rooms have an excellent atmosphere, all the staff and genuinely friendly and caring. My wife, very far gone with dementia, and totally incapable of looking after herself, seems to be as content as she is able to be. I couldn’t have made a better choice. Any concerns that I have are dealt with promptly and efficiently.

In rating the various facilities, I have not marked activities and have rated food and drink as satisfactory as I have no experience of these and my wife is not of course able to comment on them.