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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Minster Care Group in Essex

Only the locations & reviews in Essex for Minster Care Group are showing below.

View the details of all 59 locations (with 2471 reviews) owned by Minster Care Group

Minster Care Group Locations in Essex (1)

 - Browse 1 Care Home owned by Minster Care Group in Essex
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Grays Court
Church Street, Grays RM17 6EG 
9.0 35 reviews
Grays Court, Grays, Essex
"My Dad is there at the moment I cannot express enough how well dad is being treated.Nurse Helen goes over and above her duties.She really…"   Read all 35 reviews
  • from £1,000 / week
  • 87 Rooms
Location Type Care Home

Grays Court is an eighty-seven capacity care home that is ideal for a wide range of personalised care needs, making an excellent contribution to the lives of older people in Thurrock. Together ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Minster Care Group Reviews in Essex (35)

9.4

Minster Care Group has a Group Review Score of 9.4 (9.361) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.

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Review of

Grays Court

from Donna S (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad is there at the moment I cannot express enough how well dad is being treated.Nurse Helen goes over and above her duties.She really is a Florence nightingale.
My Dad will end his days here and that gives myself sister and family comfort.
Reply from Pauline Kelly, Manager at Grays CourtThank you for your kind review of the care afforded to your Dad who is cared for on the nursing unit under the care of our team of trained nurses and care assistance we always appreciate feedback. It is our pleasure to take care of your father here at Grays Court.
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Review of

Grays Court

from Marion F (Daughter of Resident) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here a year now. She arrived in a poor state from the Hospital, she now has no bed sores, due to the excellent care given. She is content here and the staff are very attentive, Grays Court is very forthcoming with information and has an open door policy. Communication is good in all
aspects.
Reply from Pauline Kelly, Manager at Grays CourtWe thank you for your kind words, we appreciate all feedback so we can improve on our service we thank you for your time to complete a review for Grays Court as we are pleased to be able to care for your loved one.
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Review of

Grays Court

from M M (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grays Court has always provided a holistic approach to the care of my mum. They also provide the support and understanding to my father who like the rest of us of struggle at times. Most of all they are adhering to my mothers wishes. Have always showed me respect and support.
Reply from Rahi Joshi, Marketing Associate at Grays CourtThank you for your kind words. We're grateful for your trust in Grays Court and are committed to providing compassionate care for your mum. Your feedback means a lot to us.
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Review of

Grays Court

from Penny G (Daughter of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been in Grays Court for some time now. She is 94 and on the nursing care side as she is unable to look after herself. All of the staff are great with her, even when she's not engaging with them, they all make sure she is ok.
The nurses do a fantastic job. If there are ever any issues
they let me know straight away. My mother is very well looked after and I'm very pleased that she is in such a wonderful, caring nursing home.
Reply from Pauline Kelly, Manager at Grays CourtThank you for the positive feedback, we are always checking feedback to see how we can enhance our service, we are pleased to be looking after you mother here at Grays Court.
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Review of

Grays Court

from Kim A (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum's getting the best care here. We can't fault the care and attention she receives and as a family, we commented only yesterday that the meds review she's had here to make sure they're at the right levels is better than she ever had from her own GP. Everyone just seems to make time here to make
sure everything's right - and that residents are happy. The food is also delicious and those who need help with it get help. You're also made to feel very welcome as a visitor at any time, by all staff! My mum doesn't always take part in activities but there's a lovely activities manager, who encourages everyone to take part if they're able, which means residents if they are able to join in are rarely bored.
Reply from Pauline Kelly, Manager at Grays CourtThank you for your positive feedback about the care provided for your mum here at Grays Court, it is our pleasure to look after her at this time, all feedback is welcome so we can improve our service.
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Review of

Grays Court

from E H (Grandson of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Grays court has been great in looking after my nan. The staff are incredibly kind, attentive, and always go the extra mile to make her feel comfortable. The home is very welcoming and full of engaging activities. It gives my family great peace of mind knowing she's in such safe and caring hands.
Reply from Pauline Kelly, Manager at Grays CourtWe thank you for your positive feedback, we are pleased to have the opportunity to look after your loved one, we take all feedback seriously and take on board feedback in any way we can make improvements to our service.
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Review of

Grays Court

from Simon W (Son of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
It's hard to write a review when all you want is for your mum to be at home well and with her husband (dad). All we have asked for is that Mum is looked after with compassion and dignity which the nursing staff and carers have done.
Reply from Pauline Kelly, Manager at Grays CourtThank you for your kind words regarding the care provided to your mum, we totally understand you would rather have mum home with you both but offer our support in any way we can, it is a pleasure to look after your mum and see your dad daily.
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Review of

Grays Court

from Debbie N (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the ladies with the care they give to my mum. They both go above and beyond for Mum and our family, I cannot thank them enough. Although this review is dated March 2024 Mum is a long-term resident and the ladies still continue to give the highest level of care. She is
always there for me personally with any questions and help that I need even on her days off and recently gave up time on her day off to come and have a review meeting with the social worker for Mum.
Reply from Pauline Kelly, Manager at Grays CourtThank you for your positive feedback about the caring staff here at Grays Court, we welcome feedback which helps us to strive to offer a better service as we know there is always room for improvement.
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Review of

Grays Court

from Ben N (Grandson of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is clean and very well run, they look after my grandmother with love and care like they are a relation of theirs. They are professional in dealing with the situations that my gran has been in i.e. bad health and hospital visits. The communication between our family and the home cannot be faulted,
with continued updates on health and well-being of my gran. The two ladies are absolutely amazing at what they do for my grandmother they have gone above and beyond! Cannot fault the service that they give! 5-star.
Reply from Pauline Kelly, Manager at Grays CourtThank you for your kind review, we are very pleased to have the opportunity to care for your nan here at Grays Court. All the team are grateful for your positive feedback.
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Review of

Grays Court

from Paula D (Daughter of Resident) published on 7 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home has cared above and beyond for my father. They are friendly and welcoming and try to facilitate all that they can including video calls for when I'm unable to visit. Highly recommended. One nurse is outstanding at her job as she doesn't ever moan and is always tremendously helpful. Thank
you.
Reply from Pauline Kelly, Manager at Grays CourtThank you for your positive feedback regarding the care of your loved one in our care, we continue to strive to enhance our service and your feedback is very helpful and appreciated.
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Review of

Grays Court

from E O (Daughter of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are the single most important asset to any care home. And at Grays Court all of the staff, reception, cleaners, carers, nurses are professional, caring, calm and approachable. I know that they are doing their best and I can raise any questions with them. Mum is pretty ill but she is warm safe
and as far as is possible out of pain. Thank you.
Reply from Pauline Kelly, Manager at Grays CourtThank you for your kind words. We appreciate your feedback. We are pleased to have the opportunity to care for your mum here at Grays Court.
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Review of

Grays Court

from L T (Daughter of Resident) published on 14 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was discharged to Grays Court following two stays in hospital. It's still early days but she seems to be settled and happy. All the staff are fabulous, very kind and patient and my mum is always well-fed, clean and happy. So far, very pleased with Grays Court.
Reply from Rahi Joshi, Marketing Associate at Grays CourtThank you for recognising our team's dedication to providing exceptional care and communication. We're grateful for the trust you and your family have placed in us. I will forward your sentiment to the home team.
Kind regards.
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Review of

Grays Court

from Nigel A (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely brilliant - not only looked after mum but also the rest of the family. The home had Mum for six years and made her and us happy and content with the care she received. The home was very caring on all sides of Mum's illness. The home was clean, and the care was faultless. We all agree it was
made to feel like Mum's home and also made my dad so welcome.
Reply from Rahi Joshi, Marketing Associate at Grays CourtWe are truly touched by your words. Providing a warm and homely environment for the residents is our utmost priority. It is our pleasure to care for your mum. Thank you for taking the time to share your experience with us.
Kind regards.
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Review of

Grays Court

from D J (Wife of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my husband's stay in Grays Court was only for a short time he was cared for very well with much kindness and dignity. All the staff were excellent and very kind to myself and my family when we visited. Thanks to them all.
Reply from Rahi Joshi, Marketing Associate at Grays CourtWe are grateful for your kind words and are here for you and your family. Thank you for entrusting us with your husband's care.
Kind regards.
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Review of

Grays Court

from Sharon H (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely 92-year-old father spent 10 days at Grays Court nursing home after being in hospital. The difference in care was wonderful. Dad was receiving end-of-life care the staff were all so caring, kind and professional. They treated Dad with dignity and made our family feel supported the whole time.
Nothing was too much trouble for them and they treated all the residents with respect. What was a sad period became bearable and we thank them all.
Reply from Rahi Joshi, Marketing Associate at Grays CourtWe are deeply saddened by the loss of your father, and our heartfelt condolences go out to you and your family during this difficult time. It was our pleasure to care for your father. Thank you for your kind words, I will pass your warm sentiments to the home team.
Kind regards.
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Review of

Grays Court

from Susan K (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently received end-of-life care at Grays Court. From the moment he arrived at the home, he was treated with dignity and kindness. All staff were caring and professional in their approach to my father and us as his family.
We were kept fully informed and when my father passed away the staff
helped us deal with the practical matters, making it easier to cope with our loss. Many thanks.
Reply from Rahi Joshi, Marketing Associate at Grays CourtIt was our pleasure to care for your father. Thank you for your kind words, I will pass your warm sentiments to the home team.
Kind regards.
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Review of

Grays Court

from Mark W (Son of Resident) published on 6 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is good, had no problems.
Reply from Rahi Joshi, Marketing Associate at Grays CourtThank you for sharing your thoughts with us.
Kind regards,
Rahi.
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Review of

Grays Court

from Adrian H (Son of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no issues with the staff or facilities.
Reply from Rahi Joshi, Marketing Associate at Grays CourtThank you for sharing your thoughts with us.
Kind regards,
Rahi.
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Review of

Grays Court

from R M (Son of Resident) published on 5 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled down really well and the care home takes very good care of her. She is always well-maintained and clean and she is being fed well. She is very happy at this care home.
Reply from Rahi Joshi, Marketing Associate at Grays CourtThank you for sharing your thoughts with us. We are happy to know that your mum is comfortable and satisfied with the care provided, our team's hard work is always to maintain our users' care standards as high as possible. Your feedback will be passed on to the home team.
Kind regards,
Rahi.
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Review of

Grays Court

from Kerry M (Daughter of Resident) published on 11 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well looked after and in just a short amount of time her well-being has improved. The staff are lovely and helpful.
Reply from Rahi Joshi, Marketing Associate at Grays CourtThank you for your kind review. We are delighted your mum is happy and comfortable with us. I will pass your kind words on to the home team.
Kind regards,
Rahi.
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