Minster Care Group in Worcestershire | 3 Care Homes

Review of
Red Hill
from Ewan S (Son of Resident) published on 20 January 2026 Submitted via Postal Card • Report

Overall Experience

Our father was a resident from December 2024 until October 2025. Throughout his stay the care and kindness from Redhill has been excellent. Everyone of the staff made us feel very welcome as a family, Our father especially at the end was put front and centre. I am so glad that he lived at Redhill as

dad was treated with dignity and respect. Thank you.

Reply from Dulcie Turner, Home Manager at Red HillThank you for your comments, we will share them with the team that cared for your dad.

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Review of
Mowbray Nursing Home
from S H (Daughter of Resident) published on 17 December 2025 Submitted via Postal Card • Report

Overall Experience

My dad was very poorly when he arrived at The Mowbray in April 2025 and from the moment of his arrival the staff could not have been more attentive to his very complex needs. The kindness, compassion and sheer professionalism shown towards him by staff at all times was so appreciated by myself and my

family. Dad was a very private man - he didn't want to socialise outside of his room but company was brought to him and he spoke highly of every one, including the lovely therapy dog, and he loved the food! Thanks so much to one special staff member (you know who you are!) who gave us regular updates as dad neared his end. He passed the early hours of the morning after his 89th and he couldn't have been given a better send off with the fuss they made of him the day before. A heartful thank you.

Reply from Julie Barraclough, Manager at Mowbray Nursing HomeThank you so very much for the wonderful words of kindness; it means so much to the staff. It was our absolute pleasure to look after your wonderful father, who was a true gentleman in every sense of the word. He had a wonderful and supportive family around him, which made him so happy . He will always hold a special place in our hearts.
Thank you once again and I will pass this message to the special one

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Review of
Red Hill
from Geoff B (Son of Resident) published on 9 December 2025 Submitted via Website • Report

Overall Experience

My Mother Dania has been a resident at Redhill for nearly twelve months on the Dementia suite.
During her stay we have got to know the staff quite well. Both my wife and myself have been so impressed with the care Mum receives, we are also shown a great deal of compassion as we find mum's situation

very difficult to deal with.
The staff have a very challenging job which I certainly could not do
I would always be confident that Mum is in great hands, the staff are attentive, friendly, and compassionate with the residents who have conditions that would try the patience of a saint.
So well done Dulcie and Zoltan and all the staff keep on doing what your doing, a fantastic job.

Reply from Dulcie Turner, Home Manager at Red HillThank you for your kind words , its much appreciated and we will share the feedback with the team who care for your mum

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Review of
Waterside Care Centre
from R P (Husband of Resident) published on 9 December 2025 Submitted via Postal Card • Report

Overall Experience

My wife has now been in Waterside Care Centre for more than 8 months (she has advanced dementia) during that time I have only seen kindness and affection towards her from the manager and all the staff. Regardless of their jobs when they go past her they stop and try to engage with her to make her smile.

All the staff male and female have a great understanding of all the residents. Keep up the good work Waterside, and on behalf of myself and family a very big thank you for the care you give my wife.

Reply from Penelope Cottrill, Manager at Waterside Care CentreThank you for your beautiful words. Were truly honoured to care for your wife, and it means so much to us to know you feel supported. We love having you here, and the team always enjoys your visits. Your kindness and appreciation brighten everyones day. Thank you again from all of us at Waterside.

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Review of
Mowbray Nursing Home
from S T (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report

Overall Experience

What a wonderful bunch of people! We cannot thank you enough for all your kindness and care. Your support, friendly chats and passing smiles made such a difference to our dear Mum in her final year. It was so reassuring for us to know she was so well looked after.
Also, a huge thank you for putting

up with our daily visits, with food parcels, laughs and tears. We miss you.

Reply from Julie Barraclough, Manager at Mowbray Nursing HomeThank you so much; it was an absolute pleasure, to care for your Mum and what a lady she was, we miss her deeply, but she will never be forgotten. We have to say what an amazing family you are. We loved every minute of your company, and it's so wonderful to see how close you are; it made your mum very proud of you all. I will share your review with all of the staff. Love and best wishes to you and the boys

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Review of
Red Hill
from Carole F (Daughter of Resident) published on 26 November 2025 Submitted via Website • Report

Overall Experience

My mum suffered with Dementia and was on Redhill's Topaz wing until her recent death.
The staff were so caring, compassionate and competent. It felt like a home from home in the way they cared for our whole family.
The enrichment activities really give mum something to enjoy, when she could. The

nursing care at the end was seamless.
There are, undoubtedly, newer, smarter looking care homes in the area. However, for quality of care ( including a lack of use of agency care) I would highly recommend Redhill.

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Review of
Red Hill
from Roger E (Husband of Resident) published on 21 November 2025 Submitted via Website • Report

Overall Experience

Look past the chipped paintwork. What makes a good home is the people. I cannot fault the care here. The staff are unfailingly caring, cheerful and react to any request straight away. You are always important to them. The food is good, old fashioned British. The staff engage the residents in activities

as much as they are able to. Non of our children have any reservations about Redhill.

Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback, We will pass your complements to the staff Team.

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Review of
Mowbray Nursing Home
from Laura J (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

Our dear Mum received palliative care at Mowbray Nursing Home for the last 10 weeks of her life after being transferred from St Richards Hospice. The staff at the home provided excellent care with dignity and compassion. Nursing staff always did their best to keep Mum as comfortable as possible with

her progressing illness. Staff always kept our family fully informed of any changes in health or medication adjustments. Staff also gave emotional support with empathy to my Dad and ourselves too.
Mum had a pleasant room which looked out to the rear garden. The home is kept spotless at all times and the meals are all freshly cooked. The in-house laundry service was excellent and freshly laundered items were always delivered to Mum with a smile. Nothing seems too much trouble for staff who all work tirelessly to do their best to tend to residents needs. In Mum's last few days the excellent nursing care gave Mum a peaceful end for which as a family we shall always be grateful.

Reply from Julie Barraclough, Manager at Mowbray Nursing HomeDear Laura, Thank you so very much for the kind words; it means the world to the staff here at Mowbray. We were blessed and honoured to care for your beautiful mother. It was truly wonderful, to see the love you all had for each other and that will remain with us always. I will pass on your review to the staff and we are always here for you all

Kind regards
Julie

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Review of
Mowbray Nursing Home
from D E (Husband of Resident) published on 11 November 2025 Submitted via Website • Report

Overall Experience

My late wife spent the final 2 months of her life in palliative care at Mowbray for terminal cancer. The care, compassion and understanding she and myself received was outstanding.
All staff showed a genuine commitment to giving the very best care and treatment for my wife.
In her final few challenging

days, the support for both my wife and myself was all I could have hoped it would be.

Reply from Omkar Naik, Marketing Admin at Mowbray Nursing HomeThank you so much for your kind review. We are sorry for you loss. We are pleased to know that we were able to help you in your challenging time and were able to meet your expectations. Thank you again for taking your time for this detailed review and trusting us.

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Review of
Mowbray Nursing Home
from Jayne B (Daughter of Resident) published on 8 October 2025 Submitted via Website • Report

Overall Experience

A family atmosphere is apparent when visiting the home. Residents are cared for by friendly professional staff and treated with dignity. My Mum was well cared for and encouraged to join in a range of activities, available most days. She enjoyed the daily freshly cooked food and eating with some of the

other residents in the dining room every day. I was kept up to date with information about my mum regularly and there was very much an open door policy to discuss any concerns with staff at any time. I wouldn't hesitate to recommend this nursing home.

Reply from Julie Barraclough, Manager at Mowbray Nursing HomeThank you Jayne; for your kind words; this truly means a lot to all the staff. It was our absolute pleasure to look after your beautiful mother and she will remain in our hearts alwaysThank you once again and remember we are always here for youRegardsJulie

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Review of
Mowbray Nursing Home
from Trevor M (Nephew of Resident) published on 6 October 2025 Submitted via Website • Report

Overall Experience

My Aunt (I also hold Power of Attorney) has lived at Mowbray for several years, - she chose there after a short post-hospital respite as she liked the food. From the outset we found the staff kind, friendly, helpful, welcoming and informative. Over recent years her condition has deteriorated and is

now completely reliant upon care. Several years later we continue to be highly satisfied with the care and attention she receives and the information provided to us as and when necessary.

Reply from Julie Barraclough, Manager at Mowbray Nursing HomeThank you Trevor; it is our privilege to care for your Aunt; she is extremely lucky to have a supportive family. Thank you for your kind words; this means a lot to all of the staff here at MowbrayKind regardsJulie

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Review of
Mowbray Nursing Home
from Steve B (Son of Resident) published on 1 September 2025 Submitted via Website • Report

Overall Experience

Unfortunately Dad was nearing the end of his life and needed nursing care. We knew his stay in Mowbray Nursing Home would be relatively short; you do question the decision and there were moments of doubt. However, we need not have worried. From the moment of arrival were met with kindness, compassion

and an understanding of our emotional needs. I simply cannot praise the staff highly enough. The environment was excellent and the room chosen for Dad was perfect. Being able to come and go as we pleased was such a positive, as well as knowing assistance was always close by. Nothing was too much trouble. I was very impressed by all the nursing staff. We continually had updates throughout Dad's time there. It's clear to me that a dedicated cohesive team exists at Mowbray. Special thanks to one staff member in particular, as she really put us all at ease and ensured Dad was well cared for. I will be eternally grateful for how she managed Dad's end of life and her compassion shown at the end. I will never forget her.

Reply from Julie Barraclough, Manager at Mowbray Nursing HomeThank you so very much; Your words and praise means so much to all of the staff here at Mowbray; it is never easy to face the final stages of life and nothing prepares you for this difficult journey. It was our pleasure to care for your wonderful father and we are always here if you wish to visit us I will pass on your special thanks.Love to you and the familyRegards

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Review of
Waterside Care Centre
from Lesley G (Friend of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

My dear friend has been resident at Waterside Leigh Sinton for about 4 years. He has Alzheimer's and vascular dementia. His care during this time has been excellent. In early days he enjoyed all the activities and lovely food. The staff show care and compassion at the same time giving dignity. Thank

you everyone at Waterside Care Centre.

Reply from Rahi Joshi, Marketing Associate at Waterside Care CentreThank you for your kind words and for trusting us with your friend's care. It means a lot to us to know that the activities, meals, and support have brought comfort and happiness. Your appreciation will be shared with everyone at Waterside Care Centre.

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Review of
Red Hill
from B N (Daughter-in-law of Resident) published on 6 August 2025 Submitted via Website • Report

Overall Experience

My mum-in-law was a resident for just over two years and it has been a positive experience overall. There were several stand out positives. These positives included: regular activities, regular meetings with the manager, involvement of community, food that always appeared appetising, approachable and

caring staff, option to have hair and nails done, and above all person centred care.

Unfortunately there were some issues. I am not an electrician, but the socket in the bedroom appeared dangerous to me. I do not remember if we mentioned about the socket (our bad). I will say that any issues or queries that we had were always quickly resolved by staff.

Care in the final hours was exceptional. Compassion and empathy were foremost at this sad time. The Last Office was beautifully carried out.

A huge thank you from the family.

Reply from Rahi Joshi, Marketing Associate at Red HillThank you for taking the time to share your detailed feedback about your mother-in-law's time with us. We take all feedback seriously and will ensure that your concerns are addressed, looked into, and that necessary action is taken. Thank you again for your kind words and for trusting us with your mother-in-law's care.

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Review of
Waterside Care Centre
from H P (Daughter of Resident) published on 17 July 2025 Submitted via Postal Card • Report

Overall Experience

One complaint, miserable manager and office staff.
The rest of the home as you enter the main security door, everyone else is smiley and happy. Never had a reason to complain and I and our family are very happy that the care other staff do even the cleaner and laundry are lovely and do a great job.

Thank you.

Reply from Rahi Joshi, Marketing Associate at Waterside Care CentreThank you for your feedback and kind words. We are pleased to hear you are happy with the care your loved one receives at Waterside.

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Review of
Red Hill
from Christopher A (Husband of Resident) published on 15 May 2025 Submitted via Postal Card • Report

Overall Experience

Residents bathroom facilities are dated but totally adequate. Some windows have broken seals. On the other hand the ratio of staff to residents is far above more modern residences I have experienced. There are quiet gardens which residents can look out on or taken into. Main issue is for visitors gaining

access at weekends when no one is in reception apart from passing laundry and kitchen staff, after handover when residents are taken to lounge after breakfast, staff are then engaged giving personal care to residents.

Reply from Rahi Joshi, Marketing Associate at Red HillThank you for your kind feedback. We will look into the concerns raised by you and take necessary action required. Kind regards,

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Review of
Red Hill
from Lesley L (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

Home from home nothing too much trouble, staff show compassion and empathy, diet good amount of choices, no concerns at al in any aspects how the home is run

Reply from Dulcie Turner, Home Manager at Red HillThank you for your feed back , we will share the comments to the staff team.

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Review of
Red Hill
from Laura S (Daughter of Resident) published on 4 April 2025 Submitted via Postal Card • Report

Overall Experience

Mum was on EOL care and it was dealt with sensitively and really well. I have no objections to the standard of care my mum received up until her death 03/25

Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback, we appreciate your comments and will share them with the staff team.

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Review of
Red Hill
from Julie F (Daughter of Resident) published on 31 March 2025 Submitted via Postal Card • Report

Overall Experience

Dad has been encouraged to engage in different activities and experiences, although mostly he likes to stay in his room. The staff are well mannered, very respectful and kind, being aware of all of his needs. The management have a wonderful inclusive policy to involve relatives and friends in regular

sessions to discuss, support and ideas. Red Hill is a complete contrast to where mum resided and they constantly put us siblings at ease, are flexible and friendly. They showed real care towards Dad, which is invaluable.

Reply from Dulcie Turner, Home Manager at Red HillThank you for your feedback we appreciate it and will share this with the team who supports your dad - thank you.

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Review of
Red Hill
from T C (Niece of Resident) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

The staff on Saffire were so caring and looked after my aunt beautifully, during the two years she was at Redhill.

Reply from Dulcie Turner, Home Manager at Red HillThank you for your Review, we will share this with the staff on sapphire who will appreciate your feedback.

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Care Homes Owned by Minster Care Group in Worcestershire

Minster Care Group Locations in Worcestershire (3)

Minster Care Group Reviews in Worcestershire (161)

Red Hill

Mowbray Nursing Home

Red Hill

Waterside Care Centre

Mowbray Nursing Home

Red Hill

Red Hill

Mowbray Nursing Home

Mowbray Nursing Home

Mowbray Nursing Home

Mowbray Nursing Home

Mowbray Nursing Home

Waterside Care Centre

Red Hill

Waterside Care Centre

Red Hill

Red Hill

Red Hill

Red Hill

Red Hill

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