Minster Care Group in Worcestershire | 3 Care Homes

Review of
Mowbray Nursing Home
from Steve B (Son of Resident) published on 1 September 2025

Submitted via Website • Report

Overall Experience

Unfortunately Dad was nearing the end of his life and needed nursing care. We knew his stay in Mowbray Nursing Home would be relatively short; you do question the decision and there were moments of doubt. However, we need not have worried. From the moment of arrival were met with kindness, compassion

and an understanding of our emotional needs. I simply cannot praise the staff highly enough. The environment was excellent and the room chosen for Dad was perfect. Being able to come and go as we pleased was such a positive, as well as knowing assistance was always close by. Nothing was too much trouble. I was very impressed by all the nursing staff. We continually had updates throughout Dad's time there. It's clear to me that a dedicated cohesive team exists at Mowbray. Special thanks to one staff member in particular, as she really put us all at ease and ensured Dad was well cared for. I will be eternally grateful for how she managed Dad's end of life and her compassion shown at the end. I will never forget her.

Reply from Julie Barraclough, Manager at Mowbray Nursing Home

Thank you so very much; Your words and praise means so much to all of the staff here at Mowbray; it is never easy to face the final stages of life and nothing prepares you for this difficult journey. It was our pleasure to care for your wonderful father and we are always here if you wish to visit us I will pass on your special thanks.Love to you and the familyRegards

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Review of
Waterside Care Centre
from Lesley G (Friend of Resident) published on 21 August 2025

Submitted via Postal Card • Report

Overall Experience

My dear friend has been resident at Waterside Leigh Sinton for about 4 years. He has Alzheimer's and vascular dementia. His care during this time has been excellent. In early days he enjoyed all the activities and lovely food. The staff show care and compassion at the same time giving dignity. Thank

you everyone at Waterside Care Centre.

Reply from Rahi Joshi, Marketing Associate at Waterside Care Centre

Thank you for your kind words and for trusting us with your friend's care. It means a lot to us to know that the activities, meals, and support have brought comfort and happiness. Your appreciation will be shared with everyone at Waterside Care Centre.

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Review of
Red Hill
from B N (Daughter-in-law of Resident) published on 6 August 2025

Submitted via Website • Report

Overall Experience

My mum-in-law was a resident for just over two years and it has been a positive experience overall. There were several stand out positives. These positives included: regular activities, regular meetings with the manager, involvement of community, food that always appeared appetising, approachable and

caring staff, option to have hair and nails done, and above all person centred care.

Unfortunately there were some issues. I am not an electrician, but the socket in the bedroom appeared dangerous to me. I do not remember if we mentioned about the socket (our bad). I will say that any issues or queries that we had were always quickly resolved by staff.

Care in the final hours was exceptional. Compassion and empathy were foremost at this sad time. The Last Office was beautifully carried out.

A huge thank you from the family.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for taking the time to share your detailed feedback about your mother-in-law's time with us. We take all feedback seriously and will ensure that your concerns are addressed, looked into, and that necessary action is taken. Thank you again for your kind words and for trusting us with your mother-in-law's care.

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Review of
Waterside Care Centre
from H P (Daughter of Resident) published on 17 July 2025

Submitted via Postal Card • Report

Overall Experience

One complaint, miserable manager and office staff.
The rest of the home as you enter the main security door, everyone else is smiley and happy. Never had a reason to complain and I and our family are very happy that the care other staff do even the cleaner and laundry are lovely and do a great job.

Thank you.

Reply from Rahi Joshi, Marketing Associate at Waterside Care Centre

Thank you for your feedback and kind words. We are pleased to hear you are happy with the care your loved one receives at Waterside.

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Review of
Red Hill
from Christopher A (Husband of Resident) published on 15 May 2025

Submitted via Postal Card • Report

Overall Experience

Residents bathroom facilities are dated but totally adequate. Some windows have broken seals. On the other hand the ratio of staff to residents is far above more modern residences I have experienced. There are quiet gardens which residents can look out on or taken into. Main issue is for visitors gaining

access at weekends when no one is in reception apart from passing laundry and kitchen staff, after handover when residents are taken to lounge after breakfast, staff are then engaged giving personal care to residents.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your kind feedback. We will look into the concerns raised by you and take necessary action required. Kind regards,

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Review of
Red Hill
from Lesley L (Daughter of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Home from home nothing too much trouble, staff show compassion and empathy, diet good amount of choices, no concerns at al in any aspects how the home is run

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feed back , we will share the comments to the staff team.

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Review of
Red Hill
from Laura S (Daughter of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Mum was on EOL care and it was dealt with sensitively and really well. I have no objections to the standard of care my mum received up until her death 03/25

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback, we appreciate your comments and will share them with the staff team.

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Review of
Red Hill
from Julie F (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience

Dad has been encouraged to engage in different activities and experiences, although mostly he likes to stay in his room. The staff are well mannered, very respectful and kind, being aware of all of his needs. The management have a wonderful inclusive policy to involve relatives and friends in regular

sessions to discuss, support and ideas. Red Hill is a complete contrast to where mum resided and they constantly put us siblings at ease, are flexible and friendly. They showed real care towards Dad, which is invaluable.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your feedback we appreciate it and will share this with the team who supports your dad - thank you.

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Review of
Red Hill
from T C (Niece of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

The staff on Saffire were so caring and looked after my aunt beautifully, during the two years she was at Redhill.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your Review, we will share this with the staff on sapphire who will appreciate your feedback.

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Review of
Red Hill
from Karen W (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

Lovely place moms happy and settled there and very happy with the care she gets staff are nice meals smell good and she's always clean and looks happy I always made to feel welcome when visiting and would highly recommend this nursing home

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for taking the time to review Red hill, we appreciate your Feedback. we are pleased your mum is happy at red hill. we will share your feedback to the team.

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Review of
Red Hill
from H S (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been a resident at Red Hill care centre for six months and since the day she moved in, I have been impressed with the level of care and support both my mother and I have received. I have found the management team to be straightforward, efficient and extremely responsive to requests I have

made and the team at Red Hill are all very kind hard working and professional. Mum is treated with dignity. She is encouraged to be as independent as she is able to be and is allowed to make her own decisions regarding her care where this is possible. I feel extremely pleased to have mum settled at Red Hill.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you , we appreciate your feedback .we are happy that you and your mum are impressed with the level of care and support you receive. we have shared this review with the team that continues to supports your mum.

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Review of
Waterside Care Centre
from Elizabeth B (Wife of Resident) published on 14 February 2025

Submitted via Website • Report

Overall Experience

My husband was cared for two months, he was so well looked after with such kindness and dignity. he always looked smart and well shaved his clothes always changed, the staff were always in there tending to his needs. He never asked to come home which is so comforting to us as a family. The end was rather

sooner than was thought but the care was amazing both to him and to us as a family.
The home, was very well staffed and the communications with staff were excellent nothing was too much trouble.
Lots of facilities there for residents.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for choosing our home. I your husband settled in quickly and was an absolute gentleman. I will ensure your positive feedback of the care he received is shared will all the team at Waterside. If there is anything else we may be able to help you with please do not hesitate to contact the home.

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Review of
Red Hill
from K M (Wife of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

This is a very caring and homely facility. All the staff are friendly and welcoming, it does feel like home from home.
On the downside, the bedrooms/en-suites are beginning to look very very dated and tired.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your thoughtful feedback. We're delighted to hear that our staff create a warm and homely environment. We appreciate your comments about the bedrooms and ensuites and will pass them on to the team for consideration.

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Review of
Red Hill
from R E (Husband of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

The staff are almost always cheerful and patient even under the most trying circumstances and respond quickly to any requests for assistance. They always address the residents by name and interact pleasantly with them.

Reply from Rahi Joshi, Marketing Associate at Red Hill

We truly appreciate your feedback. Ensuring our residents feel valued and respected is our top priority, I will pass your sentiments on to the home team. Kind regards.

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Review of
Red Hill
from E G (Daughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

We had a wonderful party for my mum's 70th. The care staff were so helpful and made us some lovely sandwiches and a super buffet.
Mum loves her time at Red Hill. They know her so well and take care of all of her needs. The staff are friendly and attentive to her and always polite and helpful when

we are visiting.
Mum also gets the opportunity to get involved in various activities. She loves all of the arts and crafts but singing and listening to music is her favourite.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your lovely review. We're so pleased to hear that your mum's 70th birthday celebration was special and that she enjoyed her time at Red Hill. We will pass your sentiments on to our home team.

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Review of
Red Hill
from Rebecca M (Granddaughter of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Couldn't be happier with my grandmother's placement at Red Hill. Every time I visit she seems happy and content. Her room is well-kept and tidy and the bed is always made. The staff are welcoming and friendly and nothing is too much trouble for them. The staff are responsive to any questions I may have.

The communal areas are clean and well-lit, and the facilities are great. Plenty of activities that my Grandma enjoys being part of. All in all would highly recommend Red Hill. Thank you for all you do.

Reply from Rahi Joshi, Marketing Associate at Red Hill

Thank you for your wonderful review. We are happy to hear that your grandmother is happy and comfortable at Red Hill. We truly appreciate your kind words about our team and facilities. I will pass your sentiments on to the home team.

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Review of
Waterside Care Centre
from F R (Wife of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

The home is well run and staff training good. The staffing levels are good and the staff appear to be hard working and to cope well with the needs of all the residents who are all suffering from Dementia.
Plenty of activities are provided. The standards of cleanliness is high. Over Christmas and New

Year, there was the opportunity for relatives to join in the activities - Christmas party, Christmas, Boxing day and New Years Day lunch.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home F. I am happy to hear such positive feedback of your experience. We look forward to seeing you at the next event. Thank you for your support, it is gratefully received.

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Review of
Waterside Care Centre
from Anne B (Widow Widower) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My husband was cared for from 20 July 2023 to 4 July 2024 when he died. I cannot praise the staff enough; they were all, without exception, gentle, kind, considerate and so very caring towards him. Staff members kept us informed of any GP or hospital visits he required and of changes in dietary regimes.

The communication via staff from the home was excellent and I wholeheartedly recommend it to anyone who may be considering placing a loved one into residential care.

Reply from Penelope Cottrill, Manager at Waterside Care Centre

Thank you for taking the time to review our home and sharing your experience. We are glad you were happy with the communication and care at Waterside. Your husband was a beautiful person with the most amazing singing voice that could melt hearts he is truly missed by all the staff at Waterside.

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Review of
Red Hill
from Sue L (Daughter of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

I feel so fortunate to have got my Mum into Red Hill. All the staff are so friendly. The care she has received has been excellent. At the very end of her life, the staff were all so loving and caring to her and also to me. They made a very difficult experience as good as it could possibly be. Mum has

also made some good friendships with other residents whilst she has been at Red Hill. I have felt so reassured to know she is being looked after so well and that if the staff are concerned about her they will contact me. This has been an invaluable part of the care for me, as I live in Yorkshire and am an only child. Honestly, the support and care offered has been exceptional. Thank you.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your review and kind words, it's very much appreciated - I have forwarded your comments to the team.

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Review of
Red Hill
from Ann P (Daughter of Resident) published on 11 November 2024

Submitted via Website • Report

Overall Experience

My mom has been here since August for residential care. She has settled in quite well and quickly. She has dementia so change hasn't always been good. She's always happy and relaxed. Staff are always caring happy and helpful. Nothing is a problem for them and I know she is safe. They look after all

her needs and so that helps all the family know she is safe and secure. I thank you all.

Reply from Dulcie Turner, Home Manager at Red Hill

Thank you for your Feedback, we appreciate your feedback, Glad your mum settled in well and that she's happy.

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Care Homes Owned by Minster Care Group in Worcestershire

Minster Care Group Locations in Worcestershire (3)

Minster Care Group Reviews in Worcestershire (152)

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Waterside Care Centre

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