Care Home Owned by Minster Care Group in Durham

but as part of a caring family. The transition was handled with such warmth and understanding, and the staff made every effort to ensure she settled in comfortably and with dignity.

Her room is absolutely beautiful-it has been thoughtfully decorated to her personal taste, making it feel like home rather than a facility. It's clear the team takes great care in creating a comfortable, personalised space for each resident.

The staff are exceptional-they are kind, compassionate, and incredibly responsive. Nothing is ever too much trouble. Whether it's a warm smile in the morning or gentle reassurance in the evening, they treat my mum with the respect and affection she truly deserves. She regu

listened to and supported. Their compassion and dedication shone through, even during some incredibly difficult moments. They went above and beyond, doing thoughtful things just for him, and always tried to bring comfort and dignity into his day. They really got to know who he was and responded to his needs with genuine humanity. I know they carried their concern for him home with them - they worried about him, lost sleep over him, and kept caring even when no one was watching. Every staff member was warm, attentive, and accommodating. I can't thank them enough or recommend them more highly. They are a truly special team, who we will always remember with love and gratitude. xx

within the care home itself. But the activities team take residents to the pub regularly for pub lunch. Fish n chips are brought in in a Friday. Yesterday my mother was treated to a trip to out by train with another resident & two carers. She is absolutely buzzing today. What a treat. Thanks guys. You are amazing.

in his gradual decline. He was given physio and following this he had terrible pain in his abdomen. He lost his appetite completely and nothing was done about it. He had to be rushed into hospital with pneumonia. My dad very sadly lost his life to a perforation to the bowel.

to put things right & asked us/Dad to give them a second chance. She kept me informed at all times & I am happy to say that since then (bar a couple of meals that weren't suitable for him but were soon rectified) everything has been really good. The staff are amazing, very caring, considerate, friendly, and respectful - even one of the chefs came to see Dad about his dietary requirements. The room was kept clean and tidy and the food was lovely. The Physios and OH were fab & together Dad's progress was enough to get him back home, which we didn't think would happen. We are happy that Dad did stay & would recommend Rydal Care Home. Many thanks to all.

The food was lovely good wholesome cooked food. Overall, he enjoyed his stay and would recommend the care home.

express her knowledge in this topic area to reassure me about the care and attention to detail that my grandmother would receive during her stay. After the duration of the stay I am pleased to confirm that my grandmother did receive everything promised and felt comfortable and calm throughout the duration, something the family were worried she may not do from previous experiences. Can I please outline my praise, appreciation and thanks to the manager, someone with a clear passion to care for others, in addition to her team.

if I had any questions. Also the manager was very supportive.

and decorated. All the staff have been wonderful and extremely helpful. I would recommend this care home to anyone.

have liked for other residents too. Phones can go unanswered for periods of time the focus being quite rightly on the resident's care but frustrating all the same. I have only admiration for the staff as it is obviously a demanding job and they do it with good humour and genuine affection for the people in their care.

treatment there helped me to go home after about ten days. My dairy free diet caused some difficulty with meals but the excellent cook used his imagination andall was well. My thanks to the pleasant, very good staff.