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Care Home Owned by Minster Care Group in Durham

9.5 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Minster Care Group in Durham

Only the locations & reviews in Durham for Minster Care Group are showing below.

View the details of all 56 locations (with 2021 reviews) owned by Minster Care Group

Minster Care Group Locations in Durham (1)

 
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1 Care Home owned by Minster Care Group in Durham
Rydal Care Home

Rydal Road, Darlington DL1 4BH 

9.5 37 reviews
"A Truly Wonderful Home - Thank You, Rydal Care Home! My mum recently moved into Rydal Care Home, and I can honestly say that the care,…"   Read all 37 reviews
Location Type Care Home

Rydal Care home, situated in Darlington, offers residential care as well as nursing care, respite care, palliative care and specialist care for those living with dementia. The home has a caring team of nurses and care workers willing to give residents… Read more about Rydal Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms from £950 / week

Minster Care Group Reviews in Durham (37)

9.5
Minster Care Group has a Group Review Score of 9.5 (9.473) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Minster Care Group must have a Review Score.

Overall Experience

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Review of

Rydal Care Home

from Tracy W (Daughter of Resident) published on 4 June 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A Truly Wonderful Home - Thank You, Rydal Care Home!


My mum recently moved into Rydal Care Home, and I can honestly say that the care, kindness, and professionalism she has received have far exceeded our expectations.


From the very beginning, she was welcomed with open arms-not just as a resident,

but as part of a caring family. The transition was handled with such warmth and understanding, and the staff made every effort to ensure she settled in comfortably and with dignity.


Her room is absolutely beautiful-it has been thoughtfully decorated to her personal taste, making it feel like home rather than a facility. It's clear the team takes great care in creating a comfortable, personalised space for each resident.


The staff are exceptional-they are kind, compassionate, and incredibly responsive. Nothing is ever too much trouble. Whether it's a warm smile in the morning or gentle reassurance in the evening, they treat my mum with the respect and affection she truly deserves. She regu

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your kind words, we truly pride ourselves on delivering kind caring professional and person centered care. It is a pleasure that you have entrusted us with looking after your mum.

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Review of

Rydal Care Home

from Andrew H (Son of Resident) published on 12 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was a resident at Rydal Care Home, and I will be forever grateful for the exceptional care he received. From the very beginning, the management and staff welcomed him - and us - with open arms. They treated my dad with such love, respect and personal attention, and they always made us feel included,
listened to and supported. Their compassion and dedication shone through, even during some incredibly difficult moments. They went above and beyond, doing thoughtful things just for him, and always tried to bring comfort and dignity into his day. They really got to know who he was and responded to his needs with genuine humanity. I know they carried their concern for him home with them - they worried about him, lost sleep over him, and kept caring even when no one was watching. Every staff member was warm, attentive, and accommodating. I can't thank them enough or recommend them more highly. They are a truly special team, who we will always remember with love and gratitude. xx

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your words, it really has brought us so much happiness, looking after your dad has been an absolute privilege to care for him and getting to know your lovely family.

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Review of

Rydal Care Home

from S A (Friend of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my friend in this care home and the staff and especially the amazing activity coordinators go the extra mile to get to know her , to care for her and yesterday took her out on the train at 102 years old !! Just brilliant and she loved it ! She's content , secure and happy and that's what matters

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you very much for your kind words, looking after your loved one is a pleasure, and were so happy to be able to make these things happen. kind regards

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Review of

Rydal Care Home

from Shirley A (Daughter of Resident) published on 9 May 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Rydal care home since May 2023. She is extremely happy living there. The care staff are very attentive to her needs. They have been very supportive to both mental & health needs. The emphasis is on giving quality of life in your later years. Many activities are undertaken
within the care home itself. But the activities team take residents to the pub regularly for pub lunch. Fish n chips are brought in in a Friday. Yesterday my mother was treated to a trip to out by train with another resident & two carers. She is absolutely buzzing today. What a treat. Thanks guys. You are amazing.

Reply from Natalie Young, Home Manager at Rydal Care Home

thank you for your kind words, we do try to go the extra mile for all our residents and their families.

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Review of

Rydal Care Home

from Elizabeth D (Daughter of Resident) published on 25 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My dad was placed in Rydal following a double hip replacement, for 6 weeks rehabilitation. The lack of care was shocking. On one occasion he badly cut his arm on a cable tie which was left on the bedframe they put on for him (he was on blood thinners). I believe the sheer lack of care he received resulted
in his gradual decline. He was given physio and following this he had terrible pain in his abdomen. He lost his appetite completely and nothing was done about it. He had to be rushed into hospital with pneumonia. My dad very sadly lost his life to a perforation to the bowel.

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Review of

Rydal Care Home

from Sandra F (Respite Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident in Rydal Care Home for 5 days recently. I found the home to be clean & tidy but most of all and the most important thing was how welcoming caring & considerate the staff were. Nothing was too much trouble they just wanted to feel comfortable...They are a star team..

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your lovely words, it was a pleasure to have you in our home.

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Review of

Rydal Care Home

from D R (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Dad was admitted to Rydal for 6 weeks of rehab stay on a Saturday. To be honest, the first 2 days were not good, a lot of issues that we were unhappy about. I spoke with the Manager at the start of the week & told her of all of the issues. She was very sorry about Dad's experience so far and promised
to put things right & asked us/Dad to give them a second chance. She kept me informed at all times & I am happy to say that since then (bar a couple of meals that weren't suitable for him but were soon rectified) everything has been really good. The staff are amazing, very caring, considerate, friendly, and respectful - even one of the chefs came to see Dad about his dietary requirements. The room was kept clean and tidy and the food was lovely. The Physios and OH were fab & together Dad's progress was enough to get him back home, which we didn't think would happen. We are happy that Dad did stay & would recommend Rydal Care Home. Many thanks to all.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you so much for your kind words. I hope Dad has settled well back at home. It was a pleasure to have him with us and work with you as a family, too.

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Review of

Rydal Care Home

from Julie B (Respite Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was sent to Rydal for rehab and I can honestly say the care he was given was great. He was well looked after, kept clean and tidy and nothing was a bother for the staff who was always kind and friendly. He had good physio and went from not being able to walk to walking with a walking frame.
The food was lovely good wholesome cooked food. Overall, he enjoyed his stay and would recommend the care home.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your lovely words - it was a privilege to see him improve and we hope he continues to do so. I will pass your lovely word on to the staff.

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Review of

Rydal Care Home

from Ian Y (Son of Resident) published on 5 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Rydal for end-of-life care following a diagnosis of terminal cancer. She was cared for well, the staff were kind, caring and had great attention to detail. One nurse in particular was a wonderful nurse who went above and beyond.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your kind words. We strive to deliver good care to all our residents and their families.

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Review of

Rydal Care Home

from Heather B (Granddaughter of Resident) published on 24 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother attended Rydal Darlington for a period of rehabilitation.
I would really like to outline my experience and gratefulness for the staff at this care home.
In particular I would like to highlight the manager, I cannot express how much she went above and beyond to settle my anxieties and
express her knowledge in this topic area to reassure me about the care and attention to detail that my grandmother would receive during her stay. After the duration of the stay I am pleased to confirm that my grandmother did receive everything promised and felt comfortable and calm throughout the duration, something the family were worried she may not do from previous experiences. Can I please outline my praise, appreciation and thanks to the manager, someone with a clear passion to care for others, in addition to her team.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you very much, we are extremely passionate about care delivery and making a positive impact on our residents and their family's lives.

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Review of

Rydal Care Home

from E D (Daughter of Resident) published on 22 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all staff and management so kind, helpful and patient. I found they supported my dad and my family so well throughout his stay at Rydal.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your kind words, it was a pleasure to look after your father at Rydal.

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Review of

Rydal Care Home

from B L (Wife of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt my husband was well looked after with a couple of the carers going above and beyond for him. The food was very good with a good variation to choose from.
The cleaners and laundry staff visibly seen every day also did a good job.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you very much for your review, we take great pride in the care that we deliver. It was a privilege to look after your husband. Kind Regards.

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Review of

Rydal Care Home

from Sheila H (Wife of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Husband went for 6 week respite care after hospital. He became ill again while in Rydal and staff looked after him very well. Always clean. Medicines issued at correct time, and all staff were wonderful. Food very good!
Would like to give special mention to the nurse on floor one, so easy to approach
if I had any questions. Also the manager was very supportive.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your kind words, It was an absolute privilege to look after your husband. I will pass on your kind words to the staff.

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Review of

Rydal Care Home

from William O (Husband of Resident) published on 10 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasantly surprised with this care home. My wife was sent from our local NHS hospital for respite and physiotherapy to get back to walking after a nasty fall at home. The home was warm, clean and very welcoming - there were no unpleasant smells and the en suite room very clean and smartly furnished
and decorated. All the staff have been wonderful and extremely helpful. I would recommend this care home to anyone.

Reply from Natalie Young, Home Manager at Rydal Care Home

Thank you for your wonderful words. I will pass on your words to the staff. I hope she is doing well.

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Review of

Rydal Care Home

from c n (Daughter of Resident) published on 19 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It took a while for Mum to settle in but the staff were very friendly and patient with her. The reason for my review is just to highlight the times when we felt the staff were overstretched. During these times the activities were missed and the wait for the bathroom was at times longer than we would
have liked for other residents too. Phones can go unanswered for periods of time the focus being quite rightly on the resident's care but frustrating all the same. I have only admiration for the staff as it is obviously a demanding job and they do it with good humour and genuine affection for the people in their care.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your review, the staff are exceptionally caring and patient, we have a wonderful staff team that I am proud of. It is an extremely demanding job, but please be assured we carry out dependencies on a weekly basis to ensure our staffing is adequate and safe, it has been a pleasure caring for your aunt. We do apologise about the phones.

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Review of

Rydal Care Home

from Anne F (Respite Resident) published on 11 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was sent to Rydal Care Home to recuperate from an operation at the hospital to mend a right broken femur. This was after one week spent in a different hospital. Because of visiting difficulties there for my husband (83 years old). Rydal Care Home kindly offered me a bed and the excellent physiotherapy
treatment there helped me to go home after about ten days. My dairy free diet caused some difficulty with meals but the excellent cook used his imagination andall was well. My thanks to the pleasant, very good staff.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for you review of Rydal Care Home, it was a privilege to be able to take care of you and get you back on your feet.

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Review of

Rydal Care Home

from Carole C (Daughter of Resident) published on 6 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent two weeks in Rydal Care Home after a hip replacement. The staff took great care of him and met all his needs. The physiotherapists got him back on his feet safely and he is now home. Thanks to all who were involved in his care.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your kind words, it was a pleasure looking after your father. Thanks.

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Review of

Rydal Care Home

from June B (Respite Resident) published on 9 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are great. Food excellent. Room cleaning is poor.

Reply from Rahi Joshi, Marketing Associate at Rydal Care Home

Thank you for sharing your thoughts with us. We are glad to know you are comfortable with the care provided by the team. We will look into the concern raised by you and take necessary action if required.
Kind regards.

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Review of

Rydal Care Home

from Peter R (Son of Resident) published on 17 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and management.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your kind words, it is a pleasure to be able to support your mum.

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Review of

Rydal Care Home

from A S (Son-in-law of Resident) published on 17 April 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A great care home with caring, dedicated staff, and our family member is well looked after. A credit to the care home profession.

Reply from Natalie Sommerville, Home Manager at Rydal Care Home

Thank you for your lovely review.
We take great pride in ensuring people are well cared for.
Thanks.

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