Care Home Owned by Country Court in East Sussex

the circumstances.

to discuss any concerns we may have or when there's a change in her care plan.
The two Activities Co-Ordinators are wonderful. They enthusiastically engage the residents in fun activities including trips out. By not wearing uniforms they seem less clinical which brings a lovely colour and variety to the residents' lives.
The refurbishment has made a huge difference to the dining and sitting areas including a patio with tables and chairs which Mum has enjoyed sitting out on and having lunch in the sun.

Pines. My brother and I visit him frequently and the level of care and personal attention is second to none. All the staff are extremely professional and caring and very friendly to us when we visit. Since the recent renovation, the facilities are superb and the communal areas look more like a luxury hotel than a care home! The management of the home and the activities staff are first class and nothing is too much trouble for them. My dad has had a new lease on life since living there and loves interacting with the carers and staff, and the nurses are brilliant too. He's loving his 3-course lunches and has put on half a stone! Highly recommended.

They really have taken the time to get to know Mum and she's told me that she's happy and everyone takes really good care of her. It's such a relief to know that she's safe and happy - I can't thank everyone enough.

the staff (from medical, care assistants, activity coordinators, housekeeping, hospitality, catering, reception and maintenance) treat the residents like family and we cannot praise the manager and all his team enough. It is very hard to pick out one member of staff to thank as everyone we come into contact with are equally kind and caring. All the promises we were given in an introductory meeting have been fully met which obviously is very reassuring when making this life-changing decision to move into a Care Home.

and exceptionally caring.

Parkinson's and by the time she died was unable to do anything. She totally relied on the staff to meet all her needs and not once did they let her down. The same staff also were fantastic to myself and my sister and we were very touched that six of them attended her funeral. I cannot recommend The Pines highly enough and the manager and his wonderful team deserve to be recognised.

be. Thank you.

and retain some great individuals.

includes contact with various members of staff. I can't comment on other residents' rooms, nor specifics re. 'value for money' as I am a friend and do not know what the costs involved. However, I'm confident that 'good' must be the relevant option.
I very much value the person-centred approach. While the residents have much in common in that they belong to the same age group, have lost independence and need support, they are always treated as individuals. My friend has nursing needs and thus requires a hospital bed with a pressure-relieving mattress etc. The fact that she could bring some of her own pieces of furniture to The Pines, as well as having her own pictures on the walls, gives the room a homely feeling rather than a clinical one.

and friends. Nothing is too much trouble. It feels like home and one big happy and highly professional caring family. I highly recommend it.

and workers. He and the team are a marvel!

superb standard of care.