Country Court in Essex | 3 Care Homes

Review of
Greenwood Court Great Baddow
from John B (Brother-in-law of Resident) published on 11 December 2025 Submitted via Website • Report

Overall Experience

My brother in law has been in the home since June 25 he is chair bound in has chronic back pain .He is a bit reclusive and does not participate in the many activities organised by the staff .He is well looked after by the delicate care staff and any queries are taken care of quickly and efficiently

.The food is of good quality and variety served in his room by his request.
His care plan is regularly reviewed and discussed with me as his L.P.A.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great BaddowThank you for sharing your experience. It's great to hear that your brother in law is well cared for, staff responding quickly to any concerns, and that his preferences are respected. We're glad the team keeps you involved in his care plan and supports him in a way that suits his comfort and personality. Your feedback is much appreciated.

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Review of
Moat House Care Home
from Gail E (Daughter of Resident) published on 18 November 2025 Submitted via Website • Report

Overall Experience

Mums' care was inadequate at her previous "supported living" situation. I needed to find dementia care for her and visited many care homes around Cambridge and North Essex, I was shocked at how unpleasant they were. It wasn't until I viewed Moat House that I felt truly excited. After being shown around

by Debbie I realised this was the care home for mum. Not only was it highly welcoming, vibrant and super clean but you could see from the residents' faces they were extremely well looked after and happy. Mum was able to choose a bedroom of her liking which was big enough to house her most treasured furniture and belongings. I am truly grateful that mum was accepted for permanent residency and indebted to Debbie who liaised with social workers and all other necessary teams dealing with mum. She sorted admission paperwork so mums move-in was swift. Nothing was too much trouble. Mum has now improved, already been on outings, and participated in activities. I cannot rate this highly enough!

Reply from Debbie Barber, CRM at Moat House Care HomeThank you so much for taking the time to share such a thoughtful and heartfelt message. It truly means a great deal to us to hear how supported you felt throughout the process of finding the right home for your mum. We understand how difficult and emotional that journey can be, especially after a challenging previous experience, and we're so glad that Moat House was able to give you the reassurance and confidence you needed.

It was an absolute pleasure supporting you and helping to make your mum's transition as smooth as possible.

We are delighted to hear that she's settled in well, enjoying activities, and already benefiting from outings, she's a wonderful lady, and we're so pleased to have her as part of our Moat House family.

Thank you again for your incredibly kind words. Your feedback means the world to the whole team. xx

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Review of
Moat House Care Home
from Ann L (Niece of Resident) published on 7 November 2025 Submitted via Website • Report

Overall Experience

Moat House is more than a Care Home; all of the staff are kind and thoughtful, always there to help with a smile and have time for the residents. They have regular events and activities, which they encourage everyone to get involved with. The staff are happy to take residents around the extensive,

beautiful grounds. My Auntie is very happy living at the Moat House. We can visit at any time; there are no restrictions. The rooms are bright and comfortable with all needs catered for. Exceptionally clean. Nothing is too much trouble; all staff are very accommodating.

Reply from Debbie Barber, CRM at Moat House Care HomeThank you so much for your wonderful review. We're absolutely delighted to hear that your Auntie is so happy living at The Moat House. Our team takes great pride in creating a warm, welcoming environment where residents feel truly at home, so your kind words mean a great deal.

We feel very fortunate to be surrounded by such beautiful grounds, which our residents love exploring and enjoying throughout the year. We also take great joy in hosting a variety of events and activities, it's wonderful to see how much happiness they bring to our residents and how they help strengthen our connections with the wider community.

Your feedback has truly brightened our day, and I'll be sure to share your lovely comments with the whole team. They'll be thrilled to know their care and dedication are so appreciated

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Review of
Moat House Care Home
from Nigel B (Friend of Resident) published on 6 November 2025 Submitted via Postal Card • Report

Overall Experience

Since Leslie has come to live at Moat House I have been very impressed by the upkeep but especially the care shown by all the staff. Very impressed.

Reply from Debbie Barber, CRM at Moat House Care HomeThank you so much Nigel for your kind words. It's wonderful to hear that you've been impressed with the care and attention Leslie has received since coming to Moat House. Our team works hard every day to make sure all our residents feel supported, safe, and happy, and your feedback means a great deal to us.

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Review of
Moat House Care Home
from Andrea W (Daughter-in-law of Resident) published on 3 November 2025 Submitted via Website • Report

Overall Experience

Care home have been great since my mother in law went in yo the Most house.Initially for 6 weeks respite but has now stayed as a permanent resident.The care team have made this a smooth transition at a difficult time for the family.We are kept up to date with everything and we are regularly asked if

the care an is on track and for our input.Care team are very good and are always happy to assist.

Reply from Debbie Barber, CRM at Moat House Care HomeThank you so much for taking the time to share your lovely feedback. We're delighted to hear that your mother-in-law has settled in well at The Moat House and that the transition from respite care to permanent care has been a positive experience for you all. Our team constantly strive to make residents and their families feel supported and involved, so it's wonderful to know this has made a difference. Your kind words mean a lot to everyone here. Thank you again for your trust and support.

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Review of
Moat House Care Home
from Jennifer G (Daughter of Resident) published on 28 October 2025 Submitted via Website • Report

Overall Experience

After a spell in hospital my mother was left weak and a little confused, so after some deliberation when she was discharged we decided she should not return to her apartment as we felt that would be unsafe. She initially moved into Moat House for a period of recovery to see if things improved. Unfortunately

they haven't, but as she has settled into Moat House so well it was an easy decision to make her stay more permanent. She has got to know the staff, and we have no concerns with her future care as they are all very dedicated, caring and friendly. We sleep well knowing she is in such good hands.
Facilities are very modern, she particularly likes the jacuzzi bath, and the catering is excellent.

Reply from Debbie Barber, CRM at Moat House Care HomeThank you for sharing such a thoughtful review. We're delighted to hear that your mother has settled so well at Moat House and that our team has helped make her transition as smooth and comfortable as possible. At Moat House, we take great pride in providing person-centred care within a warm, supportive environment. It's wonderful to know that our dedicated team's efforts have made such a positive difference to your mother's wellbeing. Your kind words are a reflection of what we strive for every day: exceptional care, comfort, and peace of mind for our residents and their families. Thank you again for placing your trust in Moat House

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Review of
The Grange Care Home
from Georgina D (Daughter of Resident) published on 15 October 2025 Submitted via Website • Report

Overall Experience

My Dad received excellent care at The Grange. All of the staff are incredibly kind and caring, from the carers themselves, to the hosts, wellbeing team, receptionists and cleaners. Everyone is helpful and cheerful and they all know the residents on a very individual basis. It really is a big family

and we just could not have managed without them.

Reply from Lijo Varghese, Home Manager at The Grange Care HomeThank you so much for your kind words. We're truly grateful you felt supported by our whole team during your dad's time at The Grange. It means a lot to know our care made a difference, and we're honoured to have been part of his journey. Please don't hesitate to stay in touch - you'll always be part of The Grange family.

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Review of
The Grange Care Home
from Paul F (Son of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

The whole care home has been amazing to my entire family. Not only to my mother as one of their residents but also to my father as a regular visitor. I cannot believe how well they have treated both of them. The staff from all the wonderful carers up to the manager have been incredibly supportive through

our recent sudden loss. I just can't thank them enough.

Reply from Lijo Varghese, Home Manager at The Grange Care HomeHi Paul..Thank you so much for your incredibly kind words. It truly means a great deal to all of us here at The Grange. We are deeply sorry for your recent loss, and it has been our privilege to support your family during such a difficult time. Our team - from carers to all other staff - work hard every day to create a caring, respectful, and supportive environment, and knowing that our efforts have brought some comfort to you and your family is the greatest reward we could ask for.Warmest Regards

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Review of
The Grange Care Home
from Beverley L (Daughter of Resident) published on 15 September 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been a resident for many years now, she is always treated with kindness and respect and she really see's The Grange as her comfort place. The staff are so lovely to her and all our family, mum is well cared for and enjoys all her meals. I honestly could not ask for more.

Reply from Lijo Varghese, Home Manager at The Grange Care HomeThank you so much for your kind words. It means a great deal to the whole team to hear that your mum feels comfortable, respected, and well cared for at The Grange. We're delighted that she considers it her "comfort place" - that's exactly the environment we strive to create. Your appreciation is a lovely encouragement to our staff, who are truly dedicated to making every resident feel safe, valued, and at home. Thank you again for your continued trust and support.

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Review of
The Grange Care Home
from Sue T (Daughter of Resident) published on 12 September 2025 Submitted via Postal Card • Report

Overall Experience

The staff have always shown compassion, care and professionalism. They listen carefully to any concerns and put a strategy in place to make residents comfortable. They are all very approachable and willing to explain and consult with myself or my mother. I have not doubts about the staff's ability to

put my mums needs foremost and keep her safe and comfortable. I greet them all as friends and am happy to have them care for my mum. It would be nice if occasionally an activity could take place in Mum's room.

Reply from Lijo Varghese, Home Manager at The Grange Care HomeThank you so much for your kind and thoughtful feedback. We are truly grateful for your recognition of the compassion, care, and professionalism our team strives to provide every day. It means a great deal to us to know that you feel confident in the care your mother receives, and that you consider our staff both approachable and supportive.We also really appreciate your suggestion about occasionally offering activities in your mother's room. We understand how important it is for all residents to feel included and engaged, especially when group participation may not always be possible. We will certainly take this on board and explore ways we can bring meaningful, room-based activities to enhance her experience further.Thank you once again for your ongoing trust and support. It is a privilege to care for your mother, and we look forward to continuing to support her with dignity, comfort, and kindness.Warm regards, HM

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Review of
Greenwood Court Great Baddow
from G E (Sister of Resident) published on 14 July 2025 Submitted via Postal Card • Report

Overall Experience

The gardens are looking beautiful. It is so important for residents to have somewhere to sit and spend some time outside. It is lovely to take loved ones for a walk and sit outside and admire the flowers. A lot of work has been put in to make sure an improvement to the gardens. My brother enjoys the

gardens so much. Thank you.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great BaddowThank you for your lovely feedback. We're so pleased to hear that your brother enjoys the gardens and that they provide a peaceful space for residents and families to relax and connect. We are always striving for the best environment, and it's wonderful to know the efforts are appreciated.

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Review of
Greenwood Court Great Baddow
from J C (Husband of Resident) published on 25 June 2025 Submitted via Postal Card • Report

Overall Experience

My wife received excellent care and attention from all the staff as did our family when they visited. First class.

Reply from Rebecca Harris, Home Manager at Greenwood Court Great BaddowThank you for your very lovely review of Greenwood Court Care Home. I will share your feedback with the team.

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Review of
Moat House Care Home
from Jane R (Daughter of Resident) published on 13 June 2025 Submitted via Postal Card • Report

Overall Experience

My mother has vascular dementia and alzheimers disease. She has been at the Moat House Care Home for 8 months and my family and I are so extremely happy with the excellent care and support she is given. The family has been updated and informed regularly of any changes or adjustments to her care plan,

which is wonderful. Amazing rooms and facilities with fantastic staff and senior carers mean she only gets the best care at all times. We are so grateful for their support and she is so relaxed and content. Thank you.

Reply from Debbie Barber, CRM at Moat House Care HomeThank you so much for your kind and heartfelt review. We are truly touched by your words and grateful that you've taken the time to share your experience.It means the world to us to hear that your mother is happy, relaxed, and receiving the care she deserves. Supporting both our residents and their families is at the heart of what we do, and we're so pleased to know that our communication and attention to detail have brought comfort and confidence to your family.Our dedicated team of carers and staff at Moat House strive every day to provide a safe, compassionate, and enriching environment, and your feedback is a wonderful affirmation of their efforts. We'll be sure to share your kind comments with them, they'll be thrilled to know they've made a positive impact.Thank you again for your trust and support. Please don't hesitate to reach out if there's ever anything more we can do.

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Review of
Moat House Care Home
from N F (Brother of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

My sister has recently moved into Moat House, from the first day she was made to feel so welcome by all the staff. Her room and the whole care home is modern, light and bright and always exceptionally clean and fresh. The home is in a lovely tranquil setting and has a nice outdoor seating area on the

terrace overlooking the lovely gardens. The staff are so friendly, kind and caring and they offer a great range of activities for the residents to enjoy. My sister really enjoys the selection of food and drinks available. My wife and i often visit and leave feeling reassured that my sister is left in great hands.

Reply from Debbie Barber, CRM at Moat House Care HomeThank you so much for your kind words and thoughtful review. We are truly grateful you took the time to share your positive experience at Moat House.Our teams are dedicated to providing compassionate and personalised care, and it's incredibly rewarding to hear that this has made a difference for you and your loved one. Knowing that you feel supported and confident in our care means the world to us.If there's ever anything more we can do, please don't hesitate to reach out. We're always here for you.

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Review of
Greenwood Court Great Baddow
from Marion B (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

My mum has been in the care home for a number of years. She has been very happy here. All the staff are very caring and helpful. The resident rooms on the ground floor include a spacious wet room/bathroom which is exceptionally good. My mum also loves her own patio and garden and she has enjoyed many

outdoor and indoor activities. The home is very welcoming to all visitors and the staff are very efficient and kind. Medical care was exceptional recently when my mum was ill. Thank you to everyone for making my mum happy in the home.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great BaddowThank you for your lovely review of Greenwood Court Care Home. We're so glad your mum is happy and well cared for by our staff team. It's great to hear she enjoys the garden, activities, and support from our staff team.

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Review of
Greenwood Court Great Baddow
from R F (Husband of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

Good care. Very good food, well presented. Excellent catering staff. The carers on duty in the lounges could have more interactions with the residents when no organised activities are taking place. Activities have been very good but with the organiser leaving, I hope the home can recruit someone as

enthusiastic and reactive.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great BaddowThank you for your lovely feedback. We're pleased to know that you are happy with the quality of food and care we provide at Greenwood Court. We are also working with our staff team to ensure a positive and engaging environment for all our residents.

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Review of
Greenwood Court Great Baddow
from T L (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

Care for my Mother has been fantastic. Staff are always responsive and so kind and caring to help Mum to be comfortable as she has been bed bound since October 2024. Home and gardens are well kept and welcoming. Thank you

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great BaddowThank you for your kind review of Greenwood Court Care Home. We are so pleased to know that your mother has been well cared for by our staff team and that are facilities are maintained to a good standard.

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Review of
Greenwood Court Great Baddow
from Amanda B (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

I visit my mother twice a week and the staff are always friendly and welcoming, updating me on what mum has been up to and how she is. The staff are very patient and kind with mum who is often confused and repetitive.

The home is spotlessly clean, the meals look and smell lovely, I haven't eaten

there myself. They do their best to include all the residents in the various activities and are looking after my mother well.

My only slight criticism is that the chairs in the residents lounges could be more appropriate for the older generation.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great BaddowThank you for your lovely review of Greenwood Court Care Home. We're so pleased to hear you find the staff team friendly and caring, and that your mother is well looked after with us.

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Review of
Greenwood Court Great Baddow
from Janet H (Daughter of Resident) published on 3 June 2025 Submitted via Website • Report

Overall Experience

Mum has been a resident in the care home for several years. I am currently abroad in Portugal and Spain with my husband. This has been made possible with the confidence we have that mum will be kept safe, well, stimulated and happy by staff at Greenwoods caring for her. I received my usual resident

of the day call to update/ discuss issues which was reassuring during my absence. Our thanks to the team.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great BaddowThank you for your kind review. We're so pleased you feel confident knowing your mum is safe, happy, and well cared for at Greenwood Court Care Home.

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Review of
Greenwood Court Great Baddow
from Dorothy H (Resident) assisted by family/friend published on 23 May 2025 Submitted via Postal Card • Report

Overall Experience

My overall experience was excellent. I was shown warmth, caring and understanding by management and staff. They were most welcoming. The facilities were excellent, including a hairdresser, cinema, library and coffee lounge. The entertainment was excellent, especially during the Christmas and New Year

periods. The food was excellent with variety and my special requests. My husband was made welcome to visit me at any time.

Reply from Rebecca Harris, Home Manager at Greenwood Court Great BaddowThank you for your lovely review of Greenwood Court Care Home. We're so glad you felt welcomed and cared for by our staff team, and that you enjoyed the facilities, food, and entertainment. It's also great to hear your husband felt welcome too at Greenwood Court.

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Care Homes Owned by Country Court in Essex

Country Court Locations in Essex (3)

Country Court Reviews in Essex (211)

Greenwood Court Great Baddow

Moat House Care Home

Moat House Care Home

Moat House Care Home

Moat House Care Home

Moat House Care Home

The Grange Care Home

The Grange Care Home

The Grange Care Home

The Grange Care Home

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Moat House Care Home

Moat House Care Home

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

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