Country Court in Essex | 3 Care Homes

Review of
Greenwood Court Great Baddow
from G E (Sister of Resident) published on 14 July 2025

Submitted via Postal Card • Report

Overall Experience

The gardens are looking beautiful. It is so important for residents to have somewhere to sit and spend some time outside. It is lovely to take loved ones for a walk and sit outside and admire the flowers. A lot of work has been put in to make sure an improvement to the gardens. My brother enjoys the

gardens so much. Thank you.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your lovely feedback. We're so pleased to hear that your brother enjoys the gardens and that they provide a peaceful space for residents and families to relax and connect. We are always striving for the best environment, and it's wonderful to know the efforts are appreciated.

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Review of
Greenwood Court Great Baddow
from J C (Husband of Resident) published on 25 June 2025

Submitted via Postal Card • Report

Overall Experience

My wife received excellent care and attention from all the staff as did our family when they visited. First class.

Reply from Rebecca Harris, Home Manager at Greenwood Court Great Baddow

Thank you for your very lovely review of Greenwood Court Care Home. I will share your feedback with the team.

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Review of
Moat House Care Home
from Jane R (Daughter of Resident) published on 13 June 2025

Submitted via Postal Card • Report

Overall Experience

My mother has vascular dementia and alzheimers disease. She has been at the Moat House Care Home for 8 months and my family and I are so extremely happy with the excellent care and support she is given. The family has been updated and informed regularly of any changes or adjustments to her care plan,

which is wonderful. Amazing rooms and facilities with fantastic staff and senior carers mean she only gets the best care at all times. We are so grateful for their support and she is so relaxed and content. Thank you.

Reply from Debbie Barber, CRM at Moat House Care Home

Thank you so much for your kind and heartfelt review. We are truly touched by your words and grateful that you've taken the time to share your experience.It means the world to us to hear that your mother is happy, relaxed, and receiving the care she deserves. Supporting both our residents and their families is at the heart of what we do, and we're so pleased to know that our communication and attention to detail have brought comfort and confidence to your family.Our dedicated team of carers and staff at Moat House strive every day to provide a safe, compassionate, and enriching environment, and your feedback is a wonderful affirmation of their efforts. We'll be sure to share your kind comments with them, they'll be thrilled to know they've made a positive impact.Thank you again for your trust and support. Please don't hesitate to reach out if there's ever anything more we can do.

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Review of
Moat House Care Home
from N F (Brother of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

My sister has recently moved into Moat House, from the first day she was made to feel so welcome by all the staff. Her room and the whole care home is modern, light and bright and always exceptionally clean and fresh. The home is in a lovely tranquil setting and has a nice outdoor seating area on the

terrace overlooking the lovely gardens. The staff are so friendly, kind and caring and they offer a great range of activities for the residents to enjoy. My sister really enjoys the selection of food and drinks available. My wife and i often visit and leave feeling reassured that my sister is left in great hands.

Reply from Debbie Barber, CRM at Moat House Care Home

Thank you so much for your kind words and thoughtful review. We are truly grateful you took the time to share your positive experience at Moat House.Our teams are dedicated to providing compassionate and personalised care, and it's incredibly rewarding to hear that this has made a difference for you and your loved one. Knowing that you feel supported and confident in our care means the world to us.If there's ever anything more we can do, please don't hesitate to reach out. We're always here for you.

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Review of
Greenwood Court Great Baddow
from Marion B (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

My mum has been in the care home for a number of years. She has been very happy here. All the staff are very caring and helpful. The resident rooms on the ground floor include a spacious wet room/bathroom which is exceptionally good. My mum also loves her own patio and garden and she has enjoyed many

outdoor and indoor activities. The home is very welcoming to all visitors and the staff are very efficient and kind. Medical care was exceptional recently when my mum was ill. Thank you to everyone for making my mum happy in the home.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your lovely review of Greenwood Court Care Home. We're so glad your mum is happy and well cared for by our staff team. It's great to hear she enjoys the garden, activities, and support from our staff team.

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Review of
Greenwood Court Great Baddow
from R F (Husband of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

Good care. Very good food, well presented. Excellent catering staff. The carers on duty in the lounges could have more interactions with the residents when no organised activities are taking place. Activities have been very good but with the organiser leaving, I hope the home can recruit someone as

enthusiastic and reactive.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your lovely feedback. We're pleased to know that you are happy with the quality of food and care we provide at Greenwood Court. We are also working with our staff team to ensure a positive and engaging environment for all our residents.

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Review of
Greenwood Court Great Baddow
from T L (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

Care for my Mother has been fantastic. Staff are always responsive and so kind and caring to help Mum to be comfortable as she has been bed bound since October 2024. Home and gardens are well kept and welcoming. Thank you

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your kind review of Greenwood Court Care Home. We are so pleased to know that your mother has been well cared for by our staff team and that are facilities are maintained to a good standard.

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Review of
Greenwood Court Great Baddow
from Amanda B (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

I visit my mother twice a week and the staff are always friendly and welcoming, updating me on what mum has been up to and how she is. The staff are very patient and kind with mum who is often confused and repetitive.

The home is spotlessly clean, the meals look and smell lovely, I haven't eaten

there myself. They do their best to include all the residents in the various activities and are looking after my mother well.

My only slight criticism is that the chairs in the residents lounges could be more appropriate for the older generation.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your lovely review of Greenwood Court Care Home. We're so pleased to hear you find the staff team friendly and caring, and that your mother is well looked after with us.

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Review of
Greenwood Court Great Baddow
from Janet H (Daughter of Resident) published on 3 June 2025

Submitted via Website • Report

Overall Experience

Mum has been a resident in the care home for several years. I am currently abroad in Portugal and Spain with my husband. This has been made possible with the confidence we have that mum will be kept safe, well, stimulated and happy by staff at Greenwoods caring for her. I received my usual resident

of the day call to update/ discuss issues which was reassuring during my absence. Our thanks to the team.

Reply from Tatum Collier, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your kind review. We're so pleased you feel confident knowing your mum is safe, happy, and well cared for at Greenwood Court Care Home.

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Review of
Greenwood Court Great Baddow
from Dorothy H (Resident) assisted by family/friend published on 23 May 2025

Submitted via Postal Card • Report

Overall Experience

My overall experience was excellent. I was shown warmth, caring and understanding by management and staff. They were most welcoming. The facilities were excellent, including a hairdresser, cinema, library and coffee lounge. The entertainment was excellent, especially during the Christmas and New Year

periods. The food was excellent with variety and my special requests. My husband was made welcome to visit me at any time.

Reply from Rebecca Harris, Home Manager at Greenwood Court Great Baddow

Thank you for your lovely review of Greenwood Court Care Home. We're so glad you felt welcomed and cared for by our staff team, and that you enjoyed the facilities, food, and entertainment. It's also great to hear your husband felt welcome too at Greenwood Court.

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Review of
Moat House Care Home
from P P (Respite Resident) published on 20 May 2025

Submitted via Postal Card • Report

Overall Experience

I have enjoyed 6 weeks respite after an operation and have been very happy with the care given to me. The staff are a lovely team. The food is excellent and everywhere is kept so clean.
Now being discharged from the hospital as fully fit, is down to the great care i have received.

Reply from Tara Crowe, Home Manager at Moat House Care Home

Thank you for your kind review of Moat House Care Home. We're so pleased to hear you had a positive experience at our home and are now leaving fully recovered. We wish you all the best for the future!

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Review of
The Grange Care Home
from Carolyn L (Daughter of Resident) published on 8 May 2025

Submitted via Website • Report

Overall Experience

Country Court advertise as ''Our family, caring for yours'. My Mum was resident at The Grange for just over 4 years and I can say with hand on heart that this statement is no exaggeration! From the outset, it was as though Mum had been taken into the very heart of The Grange and looked after as though

she were a relative of each staff member. Over 4 years, Mum's dementia increased and there were many challenges to deal with, ranging from falls in the beginning, to the deterioration of all her faculties towards the end. However, even when bedbound, the staff treated Mum as though she were still the vibrant lady whom they had first met. Even if they had not known her very long, she was still cared for with immense love and respect right up until her final breath. This includes the cooks who took time to prepare a tasty purée and the cleaners who chatted to Mum even when she could only listen. I will never be able to thank the team enough for the total loving care that was given to Mum

Reply from Lijo Varghese, Home Manager at The Grange Care Home

Thank you for your kind review of The Grange Care Home. It was a privilege to care for your mum, and we're grateful for the trust you placed in us. Your appreciation means a great deal. I will share your kind words with the rest of the staff team.

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Review of
The Grange Care Home
from B A (Wife of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

The comfort and security that The Grange gave to my wife was exemplary. Her room was always clean and tidy, being able to add a few personal items from home was beneficial to her settling in quickly. The staff were kind, caring and friendly, particularly the activities team, whose patience and activities

were very welcome and I enjoyed a trip to the garden centre for coffee and cake. The hairdresser kept her looking lovely. Although her time at The Grange was shorter than expected, we cannot fault the care she received.

Reply from Lijo Varghese, Home Manager at The Grange Care Home

Thank you for your lovely review of The Grange Care Home. We're so pleased your wife felt comfortable and well cared for at The Grange. It's lovely to hear the team, especially the activities staff and hairdresser, made a positive difference. We truly appreciate your feedback.

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Review of
Moat House Care Home
from Andy F (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

A fantastic care home. The staff are very polite and friendly and the way they go about their duties is above & beyond. Our mother is very happy there. If I had to go into a care home tomorrow, this is where I would want to be.

Reply from Tara Crowe, Home Manager at Moat House Care Home

Thank you for your kind review of Moat House Care Home. We're so happy to hear your mother is well cared for and enjoying her time with us. Our team always strives to go above and beyond, and your feedback means a lot.

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Review of
Greenwood Court Great Baddow
from Julie S (Sister of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience

My brother is a resident. We visited from America during a Nuro outbreak, the staff were amazing, took fantastic care of us during our visits. They obviously care very much for the residents, he loves them. I can't express how much I appreciate them. You as a company probably don't even realise what

a wonderful group of people you have.

Reply from Rebecca Harris, Home Manager at Greenwood Court Great Baddow

Thank you for your kind review of Greenwood Court Care Home. We're delighted to hear that our staff provided you with excellent care during your visit and that you trust our residents are well looked after.

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Review of
Greenwood Court Great Baddow
from Genna G (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

We couldn't thank Greenwood Court enough for their services over the course of my mum's respite stay. We were welcomed upon arrival and made to feel comfortable up until the day Mum left. The activities over the Christmas period were outstanding, they included carol services, quizzes, bingo and much

more - which my mum was thrilled about! The staff are always very positive and the home itself has great amenities, including a cinema, activities room and gardens. The rooms are immaculate and custom to your own. We are extremely thankful for the short turnaround of respite and the overall experience at Greenwood Court. Highly recommend.

Reply from Rebecca Harris, Home Manager at Greenwood Court Great Baddow

Thank you for your kind review! We're thrilled your mum enjoyed her stay, especially the Christmas activities and our facilities. We're so glad we could make the process smooth for you and your family. Your recommendation means so much to us - thank you.

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Review of
Greenwood Court Great Baddow
from A B (Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience

This is my home and I enjoy being here. The staff are very friendly, they look after me very well.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for your kind review of Greenwood Court Care Home! We're so glad to hear you feel at home here and that our staff team is taking good care of you.

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Review of
Greenwood Court Great Baddow
from B S (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

So many plus points. Very friendly care home. The staff are lovely and nothing is ever too much trouble. Daily activities and occasional coach trips have been a wonderful boost for my mother, she has found a whole new family there. I feel she is now very safe and secure, she has a call button which

is reassuring that any issues she has are dealt with. Although the restaurant, activity room, library, television room and lounge area are all separate there is a bistro by the entrance/reception which is a great friendly social space for residents and families to gather.
Unfortunately, it seems very understaffed with a high turnover of care staff. Getting through by phone evenings and weekends is quite challenging.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you so much for completing one of our review cards, we take on your kind comments and will be looking at how we can improve our service at all times. I will cascade this to all staff to ensure that they hear your comments with kindness. Thank you once again.

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Review of
Greenwood Court Great Baddow
from Tanya M (Daughter of Resident) published on 17 December 2024

Submitted via Website • Report

Overall Experience

I have had a very good experience when making the very hard decision for my mother to receive full-time care. The admin/care staff have always been very helpful and plenty of feedback when my mother first arrived. Greenwood Court has a lovely "homely" atmosphere and is always very welcoming. The care

staff are always happy to share details about my mother's routine and reassure me when needed in a kind and professional manner. The gentleman who organises the activities is very enthusiastic and good fun, keeping me well informed of activities in the home. The home itself is clean and very well maintained and the food is of a very good standard. It has been generally a good experience for my mother and our family.

Reply from Wendy Twydell, Customer Relations Manager at Greenwood Court Great Baddow

Thank you for completing one of our review cards, I will certainly pass on your kind comments to the staff and endeavour to look after your mum with the utmost care. We love having your mum here at Greenwood Court.

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Review of
The Grange Care Home
from Carol C (Daughter of Resident) published on 24 October 2024

Submitted via Website • Report

Overall Experience

Our dear mother stayed at The Grange Care Home for just over four years. She considered this as her true home, with care, and attention from so many kind staff. The environment is bright, clean and homely, with lots of activities, run by enthusiastic and committed staff. I cannot praise the care team

here highly enough, my only suggestion would be; please raise their pay rates, they all deserve this in recognition of all their hard work.

Reply from Lijo Varghese, Home Manager at The Grange Care Home

Thank you for the kind words, much appreciated. I will pass on the valuable feedback to all the staff members who looked after your dear mum. We all miss her so much and it was a pleasure knowing her and being part of her journey for the last 4 years.

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Care Homes Owned by Country Court in Essex

Country Court Locations in Essex (3)

Country Court Reviews in Essex (203)

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Moat House Care Home

Moat House Care Home

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Moat House Care Home

The Grange Care Home

The Grange Care Home

Moat House Care Home

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

Greenwood Court Great Baddow

The Grange Care Home

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