Care Homes Owned by Country Court in Essex

Excellent caring provision. I've visited many relatives in care homes over the years and this is without doubt, the best care home I've ever seen. Caring, friendly, competent staff. Exceptionally clean. Beautiful environment. Food restaurant quality. Air conditioning. Attentive staff, lots of activities. Individual needs catered for at all levels. Like a 5 star hotel for older people with a range of needs.

visiting The moat Gt Easton to see a friend - I was well impressed with the decor, location + friendly reception I received

Mum was apprehensive about going into a care home but has been shown nothing but kindness at Moat House. My sisters and I visit quite regularly and we are made to feel very welcome by everyone on every occasion. Mum has now got to know some of the other residents and finds the carers very kind and attentive. We are extremely impressed with Moat House and feel Mum is in safe hands

Mum was in Greenwood Court for respite following a broken hip. She was well cared for and the facilities were generally excellent. The only notable issue was the TV system in her bedroom that needed the TV control and Satellite control to operate - confusing for an elderly person, and so limiting her used of the TV. The staff were caring, helpful and friendly and she also made good used of the visiting external physiotherapist who got her walking again. The bistro area is a great social place - made it feel a real community. Security good - although when power failed and all doors locked this was worrying to mum. In summary a lovely care home and community.

I have been hear for two weeks now. From the moment I arrived you have been friendy, professonl, kind.

A home from home with all of my husbands needs taken into account and generally an excellent experience. My husbands complex needs require patience and skill and both are given generously. Both the medical and administration members of staff have a family attitude and, therefore, I never feel concerned if I need to make a suggestion or change anything.

From the onset communication with the home manager has been excellent. My father has started a respite period with a view to become a full-time resident... All staff have been very accomodating, attentive and delivering their services with a smile.. the accomadation is of a high standard and the food is excellent.

The small friendly setting is perfect for my dad and cleanliness is of a very high standard. His room is tastefully furnished and decorated and cleaned daily. Dad is allowed his own pictures and possessions which has helped him settle. I really couldn't be happier and thank all the staff for everything they do.

It gives me great peace of mind knowing mum is safe and well cared for.

I visit an elderly friend weekly when possible. My friend is frail through age and various infirmities, plus at times confused, fearful and agitated. The whole building is extremely well-maintained and superbly clean, plus fragrant. Each and every member of staff is professional, efficient and welcoming. It is evidently managed and led by excellent, inspirational people.

I was very disappointed with the appearance of my husband on the two occasions I visited him. He hadn't been shaved; he was in his night T-shirt on the first occasion, and on the second occasion, he hadn't been shaved, and his hair was greasy. When I collected him after his stay, a lot of his new clothes had been lost. The staff did find some of the items but there are still several items of clothing missing.

The home as a whole is wonderful. All staff are friendly and ready to help.

Well done

Our Mum was living here until yesterday. One of her last words were "I love it here". Every person working here have made this difficult time extremely easy for us. All showing such caring, kindness and nothing seems a problem or hassle. In her last few days her lippy was applied and hair brushed by the wonderful carers knowing that it was important to her. Her send off was respectful and very heartfelt. We can't praise the staff enough. I hope I get this care in my old age. Thank you. And I have never seen so many kisses given out in my life. Xx

My m.i.l has now become used to being a care home resident and is very happy with her life there. Throughout we have been very happy with the home's staff both the management and the care departments. The atmosphere in the home is very welcoming and friendly. The level of care is excellent.

His care plan is regularly reviewed and discussed with me as his L.P.A.

Mums' care was inadequate at her previous "supported living" situation. I needed to find dementia care for her and visited many care homes around Cambridge and North Essex, I was shocked at how unpleasant they were. It wasn't until I viewed Moat House that I felt truly excited. After being shown around by Debbie I realised this was the care home for mum. Not only was it highly welcoming, vibrant and super clean but you could see from the residents' faces they were extremely well looked after and happy. Mum was able to choose a bedroom of her liking which was big enough to house her most treasured furniture and belongings. I am truly grateful that mum was accepted for permanent residency and indebted to Debbie who liaised with social workers and all other necessary teams dealing with mum. She sorted admission paperwork so mums move-in was swift. Nothing was too much trouble. Mum has now improved, already been on outings, and participated in activities. I cannot rate this highly enough!

Moat House is more than a Care Home; all of the staff are kind and thoughtful, always there to help with a smile and have time for the residents. They have regular events and activities, which they encourage everyone to get involved with. The staff are happy to take residents around the extensive, beautiful grounds. My Auntie is very happy living at the Moat House. We can visit at any time; there are no restrictions. The rooms are bright and comfortable with all needs catered for. Exceptionally clean. Nothing is too much trouble; all staff are very accommodating.

Since Leslie has come to live at Moat House I have been very impressed by the upkeep but especially the care shown by all the staff. Very impressed.

Care home have been great since my mother in law went in yo the Most house.Initially for 6 weeks respite but has now stayed as a permanent resident.The care team have made this a smooth transition at a difficult time for the family.We are kept up to date with everything and we are regularly asked if the care an is on track and for our input.Care team are very good and are always happy to assist.