Care Homes Owned by Country Court in West Midlands

Lovely friendly staff that provide a very caring environment. Each visit to see mother is a pleasurable experience with the reassurance that she is being cared for by a wonderful team.i find each and every member of the team approachable and friendly, obviously a standard set and managed by the great leadership team.Thank you all

Every single member of staff are nothing short of amazing and the care and facilities are second to non. Thank you from the bottom of our hearts.

Food good, activities great very stimulating. Very clean. Care very good.

Mam, has been in Shenstone Court Care Home for 3 weeks and has settled in lovely. She has eaten well, joined in with activities and well looked after. As a family we are very pleased and has took so much stress away from us all.

I have found the attention excellent, surroundings lovely and medication always given on time.

I was greeted by an experienced, knowledgeable lady who showed me round with all the necessary information. When I arrived here, I have found everyone has been kind, friendly, and very efficient. The rooms are comfortable and well appointed. The food is excellent, and general help that I need is extremely satisfactory. I find the manager and senior staff very efficient, hard working and dedicated - my whole experience so far has been brilliant.

The care home is always clean and tidy, and the variety of meals and snacks are great.

The home is beautiful and clean, the staff are friendly, made my dad settle in, he feels at home, the food is lovely, Ellen has made all this possible.

My mother-in-law came for respite following a fall at home. The staff were absolutely wonderful with her, very kind and caring, and concerned about her health in general. Her room was lovely, she loved it.

My Dad was at Shenstone Court initially for respite care. He has since decided he wishes to be a permanent resident. The care provided by the whole team has been outstanding. The staff have taken time to get to know Dad and made him feel comfortable from the start. They have also advised us as a family regarding his health and acted appropriately informing us of any concerns/actions for which we are grateful. His room is beautifully decorated and welcoming which has made him feel very comfortable. He enjoys the daily activities interacting with the other residents, and is full of praise of all the meals provided. He equally enjoys time in the evening is his room to watch films on tv and listen to the radio and read his newspaper. As a family we are extremely grateful that the staff have made Dad feel so welcome and taken the time to get to know him and engage him into the community at Shenstone Court.

I would recommend Shenstone Court to anyone looking for a safe and supportive environment for their loved one.

My Dad became a resident at Shenstone Court initially for a respite period. He has vascular dementia. I am extremely happy with the excellent care that Dad receives here. All of the staff have taken time to get to know my Dad and his interests. His room is spotless, he is always clean, shaven and wearing clean clothes. From the moment he arrived the team took time to know exactly what his care needs were understanding the importance of routine for someone with Dad's diagnosis. All the staff are kind, friendly and approachable. Dad's friends have been made to feel very welcome when they have visited. The residents have the opportunity to take part in lots of activities. I feel that Dad is well stimulated and most importantly he is happy. We have decided that the level of care he receives here is so good that Dad is happy to make Shenstone Court his new permanent home.

Excellent staff throughout the home. Very welcoming and supportive and caring. Room and facilities are new and 5 star quality.

I can't say enough nice things about this home and particularly the management. They are the loveliest staff team you could ever meet. My aunt and I have been visiting my uncle in the home for over 18 months now and we now feel like family. The home manager is amazing shes so professional but so fair and robust in her approach, she will have your back when needed. The rest of the staff from the care team, the cleaners, and everyone are so friendly and approachable. My uncles care is second to none, yes there's been a few small issues but once you raise them they are dealt with straight away if you go to the right people. Overall im so glad my we chose this home for my uncle.

Fantastic 10/10

I think over all everything is lovely and clean and the care is very good. The food are very good. They try to get as many of the residents to involve in the activities.

I have seen and been to many care homes, but none come near to Heartlands care provision staff team and general ambience of the environment. It is top class and is a place I would live in. You have to see it to believe it. Thank you so much.

This has been our first experience of using a care home and my goodness we have been so very impressed. All the staff from the cheerful housekeepers all the way through to the professional yet approachable managers, have made everyday a pleasurable and happy experience. The staff's attentiveness is admirable. The surroundings are beautiful and my father's room suits his every need and the meals are delicious and beautifully served.

This is my Dad's second visit to Shenstone Court Care Home. It's a lovely home, modern, clean and the staff are approachable, friendly, attentive and very caring. The food is varied and excellent. Visitors are treated great and can visit anytime all week. We have enjoyed some meals with Dad which makes for a great visit. Other clients are friendly and love it when we take the great grandchildren and our dog to visit. I recommend having a look and considering Shenstone home. My dad is looked after, happy and safe. The family are very happy to have found such a great place.

My brother-in-law has recently taken a room at Shenstone Court and seems to be happy there which is a great comfort to us.