Care Homes Owned by Country Court in West Midlands

family regarding his health and acted appropriately informing us of any concerns/actions for which we are grateful. His room is beautifully decorated and welcoming which has made him feel very comfortable. He enjoys the daily activities interacting with the other residents, and is full of praise of all the meals provided. He equally enjoys time in the evening is his room to watch films on tv and listen to the radio and read his newspaper. As a family we are extremely grateful that the staff have made Dad feel so welcome and taken the time to get to know him and engage him into the community at Shenstone Court.

to know the residents, ensuring everyone feels valued, comfortable, and well looked after at all times. Importantly, they are always approachable and open to any questions or concerns.
The home itself has a very relaxed, welcoming atmosphere and is always spotless, tidy, and well-maintained.
The meals provided are well-prepared and well presented. It's good to see residents enjoying their food, with menus that cater to different tastes.
The home ensures that the residents are stimulated and encourage them to join in with the activities provided, including trips.
I would recommend Shenstone Court to anyone looking for a safe and supportive environment for their loved one.

clean clothes. From the moment he arrived the team took time to know exactly what his care needs were understanding the importance of routine for someone with Dad's diagnosis. All the staff are kind, friendly and approachable. Dad's friends have been made to feel very welcome when they have visited. The residents have the opportunity to take part in lots of activities. I feel that Dad is well stimulated and most importantly he is happy. We have decided that the level of care he receives here is so good that Dad is happy to make Shenstone Court his new permanent home.

and robust in her approach, she will have your back when needed. The rest of the staff from the care team, the cleaners, and everyone are so friendly and approachable. My uncles care is second to none, yes there's been a few small issues but once you raise them they are dealt with straight away if you go to the right people. Overall im so glad my we chose this home for my uncle.

come near to Heartlands care provision staff team and general ambience of the environment. It is top class and is a place I would live in. You have to see it to believe it. Thank you so much.

admirable. The surroundings are beautiful and my father's room suits his every need and the meals are delicious and beautifully served.

for a great visit. Other clients are friendly and love it when we take the great grandchildren and our dog to visit. I recommend having a look and considering Shenstone home. My dad is looked after, happy and safe. The family are very happy to have found such a great place.

gone above and beyond video calling his son in Australia for him to talk to. This home is excellent.

ones.
Residents are taken on visits by minibus weekly; even if only one or two residents are going. I'm sure it can be soul-destroying for staff when they have tried so hard to encourage and get residents ready, only for the resident to change their minds but they do it with a smile.
Throughout the year, the home has decorated the reception area for Halloween, and Alzheimer's Day. Even decorated my mom's zimmer frame with a purple ribbon which was just so lovely and inclusive. I could write something every month, to be honest about this amazing care home. If you're looking for a special home to look after your relative, I would totally recommend Shenstone Care Home. Well done everybody!

him as "Dad" they loved listening to his life stories and as an ex-police officer in Birmingham he had a few, he loved the ladies and they loved him and we will be forever grateful they made sure he had as good end of life as possible.
We put our uncle into the care home as well due to his deteriorating health at the age of 94, our previous experience with the home told us it was the right place for him to end his days, he was blind and living alone up to this point, and had starting falling at home, he couldn't see but could hear and his mind was perfectly sharp, he told us on day 2 he felt better enough to know he'd done the right thing, which is all we could've asked for, sadly our uncle passed away shortly after his 95th birthday, we are just sad he didn't ask to be moved sooner so he could've enjoyed Heartlands care home for longer.

end-of-life care, care staff kept up fully informed and cared for Mum with invaluable kindness and sensitivity, ensuring her comfort and dignity at all times.

The carers have all made such huge efforts to welcome Mum, care for her needs both emotionally and physically, and get to know her on a personal level. This is so important to Mum. They chat with her and share their own lives and experiences and Mum loves this. She has got to know them all and adores every single one. Her bedroom is so well equipped and beautifully furnished. They care and attend to everything. Food is amazing- Mum had lost her appetite due to her illness and the breadth and variety of options have reignited her enjoyment in eating. The carers eat alongside their residents, encouraging them to eat in the dining room whenever they can. Excellent in every way.

with staff. Personal belongings go missing from the room. Do not cater for food I would like to eat.