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Care Home Owned by Country Court in North East Lincolnshire

9.7 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Country Court in North East Lincolnshire

Only the locations & reviews in North East Lincolnshire for Country Court are showing below.

View the details of all 48 locations (with 3086 reviews) owned by Country Court

Country Court Locations in North East Lincolnshire (1)

 
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1 Care Home owned by Country Court in North East Lincolnshire
The Grove Care Home

Ings Lane, New Waltham, Grimsby DN37 0HB 

9.7 88 reviews
"My mum had family over to visit from New Zealand, after brief discussions with the Customer Relations manager, she kindly organised a…"   Read all 88 reviews
Location Type Care Home

The Grove Care Home is a well-known and highly respected care home for older people set in peaceful surroundings in the pretty village of Waltham, just outside Grimsby. With excellent staff and a homely environment, residents can enjoy the comforts… Read more about The Grove Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 71 Rooms from £1,375 / week

Country Court Reviews in North East Lincolnshire (88)

9.7
Country Court has a Group Review Score of 9.7 (9.682) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Country Court must have a Review Score.

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Review of

The Grove Care Home

from Joanne J (Daughter of Resident) published on 1 September 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had family over to visit from New Zealand, after brief discussions with the Customer Relations manager, she kindly organised a buffet lunch for us all to share a special visit with my mum. The food was delicious, the table was all set out in the coffee shop so we have our own little party! One
staff member in particular did an amazing job attending to our every need. All in all it was a perfect afternoon and I can't thank oyu all enough, especially the customer relations manager and two members of staff in particular for organising it all. We made very special memories and had a perfect afternoon thanks to 'The Grove'.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're glad your mum and family had a good afternoon with us and enjoyed the food and setting. I will pass on your thanks to the rest of the staff team.

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Review of

The Grove Care Home

from Gary A (Son of Resident) published on 28 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member in particular organised a family tea at The Grove, which was excellent. Well supported on the day by another staff member and the customer relations manager.
A great afternoon, which was great for my mam who loves at The Grove. Thank you!

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you so much for your lovely feedback. We're so pleased to hear you enjoyed the family tea at The Grove, and that it was a special afternoon for your mum. I'll be sure to pass on your kind words to the team involved. Thank you again for your support!

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Review of

The Grove Care Home

from Graham K (Son of Resident) assisted by family/friend published on 27 August 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're so pleased with the care and support that The Grove has provided for mum. The staff are all friendly and very caring, nothing is too much trouble, such a lovely enviroment. We have peace of mind knowing that mum is safe and looked after.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for your review. We're so glad your mum feels safe and cared for, and that you have peace of mind. I will share your lovely feedback with our staff team.

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Review of

The Grove Care Home

from Mandy S (Daughter of Resident) published on 26 June 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fabulous care home. The staff are fantastic, providing total care for the residents. It really is an amazing place, and Mum is well settled.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review. We are so pleased to know you are happy with our home and the care we provide. I will share your kind words with the rest of the team.

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Review of

The Grove Care Home

from J S (Respite Resident) published on 27 May 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very good care home. Everything they do, all the staff are very good, good food as well. They help me to get better.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review of The Grove Care Home. We are so pleased you have been well looked after by our staff team and that you have enjoyed the food offered.

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Review of

The Grove Care Home

from S Y (Resident) published on 28 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable, well cared for, excellent staff.

Reply from Cheryl Shorter, Home Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home we are so pleased to know that you are comfortable and well cared for by our staff team.

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Review of

The Grove Care Home

from D H (Husband of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home.

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Review of

The Grove Care Home

from K A (Daughter of Resident) published on 3 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the grove is very positive. Mums been a resident of the grove since September 2022. Mums dignity and respect is always put first. She isn't a lady that communicates well verbally, however she is always asked if she would like to join in daily activities. She enjoys her trips to the
coffee shop with us. We are always treated well when we visit mum. Overall are visits are very enjoyable.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're so happy your mum feels cared for and enjoys her time here. It's great to know you have enjoyable visits too.

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Review of

The Grove Care Home

from Lorraine L (Niece of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle came to The Grove Care Home for a week, to give my mum some respite. The care he was given was outstanding, he has learning difficulties and finds it difficult to understand and take in information. However, they got down to his level physically and communicated in a way he could understand.
He was very happy whilst he was in their care, as it's been quite a while since I have seen him smile and be so talkative. My mum does an excellent job looking after him, however, it was a break they both needed. Thank you!

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review of The Grove Care Home. We are so happy you chose us to care for your uncle and that we were able to support your family with respite care.

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Review of

The Grove Care Home

from H W (Partner of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over and above for Valentines day lunch.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review we're so pleased to know that you enjoyed a Valentines Day lunch prepared by our staff team here at The Grove. I will share your kind words with the rest of the team.

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Review of

The Grove Care Home

from J S (Niece of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Grove is a beautifully kept home. Warm and comfortable. I'm told the food is good. But the best thing about it is the staff. They are kind and generous with their time and without exception seem happy in their work. A wonderful thing in this day.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're so pleased to know you like our facilities and that our staff team are kind and caring.

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Review of

The Grove Care Home

from S N (Daughter of Resident) published on 7 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Grove Care Home in November. I cannot put into words how much improvement there has been in mum. She is talking to us, interested in things around her, thoroughly enjoying the activities, mum is always encouraged and included in things. Mum looks smartly turned out, all the staff
treat her with dignity and respect and they are always around to answer any quires we may have. I cannot thank everyone but this starts from the top. Thoroughly happy to leave mum when we have visited.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your kind review of The Grove Care Home. We're thrilled to hear that your mum is happy, engaged and well cared for by our staff team. Your trust means so much to us.

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Review of

The Grove Care Home

from David B (Brother-in-law of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We arrived to visit my brother-in-law at 1030 and found him still in bed, needing toileting, unable to find his call button and unable to reach the wall-mounted pull cord. I pulled the cord, a carer arrived to acknowledge the call within 10 minutes and others arrived at 1055. Shortstaffing as usual,
profits before care.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to share your concerns regarding your visit to your brother-in-law. We sincerely apologise for the experience you described, and we understand the importance of addressing these issues promptly. Following our conversations, I am pleased to inform you that we have taken steps to resolve the matter. We have reviewed the incident with our staff team and have ensured that appropriate measures are in place to prevent such occurrences in the future. Our priority is always the well-being and comfort of our residents, and we are continually working to maintain the highest standards of care. We value your feedback and remain committed to improving our service. Please do not hesitate to reach out if you have any further concerns or suggestions.

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Review of

The Grove Care Home

from J W (Sister of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Joined my sister to celebrate her birthday, which I had been approached about by two particular members of staff earlier in the week, offering the coffee club as a location for family and friends to join her in a private location within the care home. We were greeted by another member of staff who had
prepared a decorated table and room and served us a beautiful meal. We couldn't have had a better venue - first class.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home. We're delighted that you enjoyed your visit and had the chance to see our newly refurbished home. It was a pleasure to make your sisters birthday celebration special for you and your family.

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Review of

The Grove Care Home

from Ian F (Son of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We celebrated Mum's 97th birthday as a family in the 'coffee club'. We were extremely well looked after by our hostess and had a delicious meal, a main course, dessert and tea/coffee. The atmosphere was calm and relaxed and Mum really enjoyed it. It was a lovely way to celebrate. The staff, as always,
were wonderful.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave your review for The Grove Care Home. It's lovely to hear that you had a wonderful time celebrating your Mum's birthday and got to use the new coffee club. Your kind words will be passed on to the staff team. Warmest regards.

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Review of

The Grove Care Home

from Karen E (Daughter of Resident) published on 12 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited Mum to celebrate her 97th birthday and had lunch in the Coffee Club. We had a super time - the new refurbishments are excellent, the hostess and all the staff were top class, the food and service were superb. Mum had a really lovely time. Thank you to all at The Grove.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for leaving a review for The Grove Care Home. We're delighted that you enjoyed your visit and had the chance to see our newly refurbished home. It was a pleasure to make your mum's birthday celebration special for you and your family.

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Review of

The Grove Care Home

from A D (Daughter of Resident) published on 29 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely evening meal in the cafe with Mum and her close friends plus my brother who was visiting. This was a 'private dining experience. The food was wonderful and so was the service. The chef was a lovely hostess who looked after us beautifully.

Reply from Ros Wells, Customer Relations Manager at The Grove Care Home

Thank you for your lovely review. We are so pleased you enjoyed your private dining experience in our new Coffee Lounge area at The Grove.

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Review of

The Grove Care Home

from Graham H (Son of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is settling and enjoying all the Grove has to offer. Found him on Monday sitting outside with a sombrero and a long cool drink after having a great BBQ.
Often will find him enjoying various board games, card Dominoes with a friendly group of residents, a quiz or game, and some physical.
The Grove
has a nice feel for this type of socialising for those residents who want or need these interactions. There is always the tea trolley with cheery staff who deliver and cater for each resident. All the while in the background the staff are efficiently doing the day-to-day home caring, cleaning interacting. I have found all the staff happy to help and aware of what’s going on with Dad. Feel lucky we found this place for him.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you for taking the time to leave a lovely review for The Grove Care Home. We are so pleased to hear that your dad has settled in well and is enjoying all the activities and time spent at our home. I will make sure to share your kind words with the rest of our staff team.

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Review of

The Grove Care Home

from Keith L (Partner of Resident) published on 12 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The important thing is that my partner seems to be settling so quickly and has nothing but kind words for the staff and her surroundings.

Reply from Faith Ranson, Marketing Executive at The Grove Care Home

Thank you for taking the time to leave a review for The Grove Care Home. We are so pleased to hear that your partner has settled in well with us, is happy with the care our staff provide and enjoys the facilities at our home.

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Review of

The Grove Care Home

from S G (Daughter of Resident) published on 14 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly amazing. My mum has settled so well and the staff are caring and kind. The food is nothing short of amazing. Hairsalon is a reasonable price and every aspect of daily life is catered for. The rooms are immaculate which is a credit to the cleaners and most of all unlike other
care homes the place doesn't smell of urine. Well done to you all.

Reply from Kelly Lofts, Home Manager at The Grove Care Home

Thank you so much for your lovely comments, these will be shared with the staff team here at The Grove. It has been our pleasure caring for your mother and we are pleased to hear that you are happy with the care and time our staff have provided. Warm Regards,

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